hotel operation manager

Majan Printing & Packaging

Role Summary:We are currently hiring an Operations Manager for KAY Hospitality to be part of our dynamic team. You will be responsible for budgeting, planning, executing and directing the activities of the company in a designated area to achieve excellent top/bottom line objectives specifically with KAY Homes Properties. Identifying the growth opportunities, ensuring seamless operations and spearheading the establishment. Leading the multi functions team, monitoring the volume of business and submit activity reports. This position should be capable in developing techniques in making the holiday homes seamless operations and processes to ensure excellent customer service and to uplift the day-to-day operation. Provide leadership and strategic planning to all departments in support of hotel&rsquo;s service culture, maximize operations and guests&rsquo; satisfaction. Regularly perform benchmarking exercises, industry research and advise management on new trends and how the Hotel should respond to dynamic market conditions.The role is accountable for including but not limited to coordinating and maximizing the operation&rsquo;s physical and human Resources, develop policies and procedures, achieving optimum standards of service and value to guests and customers within bottom line&rsquo;s objectives and in a manner consistent with the company&rsquo;s philosophy and policies. You will be responsible for all activities that affect operation of the holiday homes, including developmental plans, expansion plans, housekeeping standards, customer service processes and all activities related to marketing and business development. Organize and train staff, supervise day-to-day operations, maintaining high property standards of customer service and staff co- operation.Key performance indicators are, hike in occupancy rate, ADR maximization and OTA Ratings improvement.Job Responsibilities:&middot; Develop all business processes and policies needed to optimize and improve efficiency of operations.&middot; Be responsible of the overall holiday homes properties in operations and strategic functions.&middot; Design strategy and set goals for growth&middot; Maintain budgets and optimize expenses&middot; Ensure employees work productivity and develop professionalism in required skill set&middot; Evaluate and improve operations and financial performance both top line and bottom line.&middot; Prepare regular MIS reports for upper management i.e. occupancy rate, ADR, maintenance etc.&middot; Ensure staff follows health and safety regulations&middot; Provides quality leadership and a positive upbeat image for the operation and its amenities.&middot; Assures the smooth, efficient daily operation of the holiday homes operation to provide guests with the environment that serves as a benchmark for property&rsquo;s reputation and goodwill.&middot; Works closely with the functional heads to develop and implement creative initiatives to increase customer satisfaction and department revenues.&middot; Plans and promotes external and internal marketing sales promotional activities for the holiday homes operation.&middot; Oversees and directs the personnel function of the company including recruitment, hiring, orientation, training &amp; development, coaching, counseling, wage &amp; salary administration, labor relations with PRO, performance appraisals and succession planning.&middot; Develops and implements an Operations Manual to include an intensive Orientation/training program.&middot; Develops and implements a Human Resources Policies &amp; Procedure Manual &amp; Employee Handbook.&middot; Ensures that a positive spirit &amp; healthy working environment exists across all the operations.&middot; Ensure working environment that is free from safety risks and all forms of employee harassment.&middot; Maintain an effective department communication program where employees are treated in a fair, firm, and consistent manner.&middot; Manage the full management and operation of the hotel and all departments such as manpower, housekeeping, security, public relations, marketing, sales and other services.&middot; To look after the sales and marketing of KAY Hospitality with the aim to increase the revenue percentage of KAY homes while maintaining the ADR at maximum.&middot; Increasing the current OTA&rsquo;s rating from 8. 5 to 9&middot; Corporate client handling and take part in new client acquisition along with the sales &amp; marketing team whenever required.&middot; Develop and implement hotel operating controls, SOP&rsquo;s, policies, procedures and service standards.&middot; Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.&middot; Brand Management of KAY Hospitality&middot; Maintain a constant contact with the inhouse guests. Ensure their comfort, satisfaction and requirements are met and if any, work to resolve their issues/complaints as quickly and efficiently as possible.&middot; Responsible for the maintenance of the hotel both internally and externally and to ensure optimal use of the asset.&middot; Maintain a company culture that encourages top performance and high morale.&middot; Prepares annual operating and capital budgets for the operation and, after approval, manages and controls the operations to attain the desired results.&middot; Provides input to all operations personnel regarding annual budgets, capital spending plans, fiscal controls, and operational guidelines.&middot; Installs controls and cost-effective procedures related to employee payroll, purchases, inventories, and supplies.&middot; Responsible for the approval of contracts, all accounts payable, all labor cost payouts, and maintains them within the constraints of the budget and through close coordination with and approval from the Management and Controller.&middot; Maintains an up-to-date MIS (management information system) report, which can be counted for timely and accurate information for the operations. This includes properly recording receipts.&middot; Ensures that credit is only granted within the company policy.&middot; Ensures that adequate cash control procedures are followed, and that documentation for same is reported in an accurate and timely manner.&middot; Understands and abides by KAY Hospitality policies and departmental procedures. Suggests changes, and may direct the implementation of change.&middot; Maintains awareness of all safety and security relevant to the operation.&middot; Responsible for the general care, maintenance, and upkeep of all facilities.&middot; Assures consistently that the operation is operated in accordance with all food and beverage health and safety regulations; as well as all local applicable laws.&middot; Delegates appropriate authority to his/her assistant managers, yet remains responsible for all operations of the department, making those changes deemed necessary for the department&rsquo;s successful operation.&middot; Uses good judgment in identifying issues to be brought to senior management and suggests proper solutions to any and all matters.&middot; Contributes to company growth by identifying and communicating potential development opportunities.&middot; Establishes and maintains effective communications with owning company and keeps fully aware of its organization operating structure.&middot; Chairs daily briefing with operations staff to;a) assume awareness of special events, targets etc.b) involve and motivatec) pinpoint responsibilitiesd) discuss &amp; solve problems&middot; To ensure the proper maintenance of the operation&rsquo;s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance and legislation, suitable working conditions and cost control.&middot; To ensure that appropriate systems and controls are in place and able to produce regular and accurate information for corporate office analysis.Qualification and job requirements:&middot; Bachelor in Hotel Management or similar discipline&middot; Proven 12+ years&rsquo; experience as an Operations/Hotel Manager or similar executive role&middot; Experience in planning, business development and budgeting&middot; Knowledge of business process and functions (Finance, HR, procurement, operations etc.)&middot; Strong analytical, organizational and leadership skills&middot; Excellent communication skills in English&middot; Problem-solving and can-do aptitude&middot; Knowledgeable of ERP systems and of latest technology&middot; Open for Psychometric or Aptitude testsCompetencies:&middot; Planning and Organizing - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.&middot; Formulating Strategies and Concepts - Works strategically to realize KAY Hospitality&rsquo;s goals; sets and develops strategies; identifies and develops positive and compelling visions of the organization&rsquo;s future potential; takes account of a wide range of issues across, and related to KAY Hospitality.&middot; Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.<ul><li>Driver for Results - Sets high standards for quality of work; monitors and maintains quality of work; works in a systematic, methodical and orderly way; consistently achieves project goals; focuses on the needs and satisfaction of internal and external partners; accepts and tackles demanding goals with enthusiasm. Required strong analytical skills, data management, derive conclusion from analysis and business case development.</li></ul>&middot; Relating and Networking - Easily establishes good relationships with external partners and staff; builds wide and effective networks within KAY Hospitality and with external parties; relates well to people at all levels; manages conflict; uses humor appropriately to enhance relationships with others. Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, and external entities each of which require cooperative efforts on both sides.&middot; Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high caliber; provides staff with development opportunities and coaching; sets appropriate standards of behavior. High energy level required, with strong leadership skills, independent thinking, strong organizational and planning abilities and excellent analytical and problem solving.&middot; Analytical, Accounting and Mathematical Skills &ndash; Significant exposure to economic and accounting principles, which includes the practices in the financial markets. Analysis and reporting of relevant financial data. Broad knowledge of arithmetic, algebra, geometry, calculus, statistics and their applications.&middot; Integrity -Maintains high ethical standards; takes clear ethical stands; keeps promises; immediately addresses untrustworthy or dishonest behavior; resists pressure in decision-making from internal and external sources; does not abuse power or authority.<ul><li>Coping with Pressure and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment and in intense situations; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.</li><li>Team management - Strong team facilitation skills required</li></ul>&middot; Entrepreneurial Thinking- Keeps up to date with trends in own work area; identifies opportunities for advancing KAY Hospitality&rsquo;s mission; maintains awareness of developments in the organizational structure and politics; demonstrates financial awareness and a concern for cost effectiveness.&middot; Behavioral and Attitudinal Skills &ndash; Exemplary behavioral aspect towards work and has a driven attitude in focusing customer service relations, teamwork and cooperation, initiative with attentiveness to details and interactive communication.&middot; Confidentiality &ndash; Ability to maintain and ensure the confidential nature of the department including all pertinent records and services rendered to other departments.&middot; Communication Skills&ndash; Ability to communicate effectively, both verbally and in written form.Communicates clearly among the employees, supervisors, other departments. Knowledge of different languages is an advantage.&middot; Company Rules &ndash; Full awareness of the internal policies, procedures, and strategies to effectively and efficiently promote the enhancement of day-to-day achievements.&middot; Clerical and Computer Literacy &ndash; Knowledge of up to date computer principles in MS Word, Excel PowerPoint and working knowledge of ERP system. Awareness of some clerical responsibilities which includes filing and documentations.Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthApplication Question(s):<ul><li>How soon you can Join?</li><li>What is your gross Salary expectations?</li><li>Are you willing to relocate to Ras Al Khaimah?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hospitality Management: 10 years (Required)</li><li>UAE Hospitality Management: 4 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Required)</li></ul>

Hotel Operations Manager

Holiday Inn Istanbul Old City

<div>
 
 
 Company Description
 
 
 
 Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.
 
 
 
 
 
 
 The Hotel Operations Manager will:
 
 
 
 &bull;	Oversee guest services and coordinate seamlessly across departments&mdash;including Front Office, Housekeeping, Technical Staff and Food &amp; Beverage.
 
 
 &bull;	Lead staff training and development programs to uphold service excellence.
 
 
 &bull;	Implement strategies that enhance efficiency, quality, and financial performance.
 
 
 &bull;	Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull;
 
 Minimum of 5 years&rsquo; experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor or a Marriott Hotel
 
 
 
 &bull;	Strong focus on Customer Service and Guest Satisfaction
 
 
 &bull;	Excellent Communication and Interpersonal skills
 
 
 &bull;	Experience in Self / Staff Training and Development
 
 
 &bull;	Ability to thrive in a fast-paced, high-performance environment
 
 
 &bull;	Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull;	Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.
 
 
 &bull;	Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.
 
 
 &bull;	Staff Development &amp; Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.
 
</div>

RK Travels

About Travel Xprt:Travel Xprt is a dynamic and customer-focused travel company dedicated to crafting unforgettable journeys across India and abroad. We specialize in curated holiday experiences, group tours, corporate travel, and customized itineraries &mdash; ensuring seamless service from inquiry to execution.If you&rsquo;re passionate about travel, love building experiences, and can manage operations efficiently &mdash; we&rsquo;d love to have you on board!Role Overview:As the Tour Operation Manager, you will be responsible for overseeing the end-to-end execution of tours &mdash; from itinerary planning and vendor coordination to client servicing and on-ground logistics. You&rsquo;ll ensure that every trip designed by Travel Xprt runs smoothly, profitably, and delightfully for our clients.Key Responsibilities:<ul><li>Plan, organize, and manage domestic and international tour operations.</li><li>Handle hotel bookings, transport arrangements, sightseeing coordination, and guide services.</li><li>Maintain relationships with vendors, hotels, and DMC partners for best deals and service quality.</li><li>Supervise the operations team to ensure timely confirmations, vouchers, and documentation.</li><li>Monitor tour budgets, costing, and profitability of each package.</li><li>Handle emergency situations or on-tour issues with quick decision-making.</li><li>Coordinate with the sales and reservations team to ensure smooth communication and updates.</li><li>Conduct post-tour feedback analysis and suggest process improvements.</li><li>Maintain accurate records and reports on bookings, expenses, and vendor performance.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality, or Business Management (preferred).</li><li>3&ndash;6 years of experience in tour operations or travel management.</li><li>Strong understanding of domestic &amp; international destinations, hotels, and transport networks.</li><li>Excellent communication, negotiation, and multitasking skills.</li><li>Proficiency in MS Office, CRM tools, and GDS / booking systems.</li><li>Problem-solving attitude with an eye for detail and customer satisfaction.</li><li>Leadership qualities with experience in team management.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Exposure to leading travel partners and DMCs across India &amp; abroad.</li><li>Opportunity to design and lead new travel experiences.</li><li>Supportive and growth-driven work environment.</li><li>Discounts on personal travel and familiarization trips (FAM tours).</li></ul>How to Apply:Send your updated resume to rktravels29@gmail.com,whsatapp 7354991999 Applications open until 10-Nov-2025Job Type: Full-timePay: &#8377;10,257.55 - &#8377;18,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Tour Operation Manager

Blue Pine Mountain House

Job Title: Hotel Sales ManagerLocation: LahoreCompany: The RHJob Description:We are seeking an experienced and dynamic Hotel Sales Manager to join our team. As a key member of our sales and marketing department, you will be responsible for driving revenue growth through strategic sales initiatives, building strong client relationships, and promoting our hotel's services and offerings.Key Responsibilities:<ul><li>Develop and implement effective sales strategies to meet and exceed revenue targets.</li><li>Identify and cultivate new business opportunities through proactive prospecting and lead generation.</li><li>Maintain and expand relationships with existing clients, including corporate accounts, travel agencies, event planners, and other relevant partners.</li><li>Create and deliver persuasive sales presentations to potential clients.</li><li>Negotiate and finalise contracts with clients, ensuring they align with the hotel's policies and profitability goals.</li><li>Collaborate with the marketing team to create and execute marketing plans to support sales efforts.</li><li>Stay updated on industry trends and competitors to make informed sales decisions.</li><li>Attend industry events, trade shows, and networking opportunities to promote the hotel.</li><li>Prepare regular sales reports and forecasts for the executive team.</li><li>Lead and motivate the sales team to achieve their sales goals.</li></ul>Qualifications:<ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>Proven experience as a Sales Manager in the hotel industry.</li><li>Strong knowledge of hotel products, services, and the local market.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to build and maintain strong client relationships.</li><li>Results-oriented, with a track record of meeting or exceeding sales targets.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Willingness to travel and work flexible hours, including evenings and weekends.</li><li>Leadership and team management skills.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Hotel Sales Manager (Lahore)

Pegas Touristik Travel &

Position: Hotel Contracting ManagerLocation: Dubai, UAEEmployment Type: Full-TimePegas Touristik LLC a leading outbound tour operator based in Dubai, is seeking a Hotel Contracting Manager to join our growing team. The ideal candidate will be responsible for securing competitive rates, building strong supplier networks, and enhancing our global hotel offerings.TasksKey ResponsibilitiesNegotiate rates, contracts, and exclusive deals with hotels and DMCsEstablish and maintain long-term relationships with hotel partnersConduct market analysis to identify new hotel partners and destinationsCollaborate with internal departments to ensure product quality and competitivenessMonitor performance and resolve contract-related issues promptlyRequirementsMinimum 3 years of experience in hotel contracting (preferably outbound/GCC markets)Strong negotiation and communication skillsIn-depth knowledge of global travel destinations and hotel chainsProficiency in Microsoft Office and contracting toolsFluent in English; additional languages are an advantageBased in UAE or open to relocationBenefitsWork with a passionate, travel-focused teamOpportunities for professional growth and international exposureDynamic and supportive work environment

Hotel Contracting Manager

InterContinental Hotels Group

About Vignette Collection Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice, one that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell. Night Manager Responsibilities We like to lead from the front. So, we're looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions. Every day is different at IHG, but you'll mostly be: <ul> <li>Leading the way - managing guest experiences, team performance and hotel operations</li> <li>Prioritising workload and ensuring your team deliver authentic, memorable experiences</li> <li>Developing your team's skills to drive results that positively impact on hotel performance</li> <li>Having authentic conversations with guests to resolve issues, queries or concerns</li> <li>Being first point of contact for any critical emergency situations</li> </ul> Requirements <ul> <li>Minimum Diploma or equivalent, some college preferred</li> <li>2 years' front desk/guest service leader experience</li> <li>Must be fluent in spoken and written English</li> <li>Other languages may be preferred</li> <li>Basic mathematics skills</li> <li>Excellent communication, problem solving, reasoning and motivational skills</li> <li>Long periods of standing in the front desk areas and occasional lifting of heavy items</li> <li>Working knowledge of hotel property management systems like Opera beneficial</li> <li>Willingness to work evenings and weekends</li> </ul> Benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.<img src="https://www.jobg8.com/Tracking.aspx?oU0RNjm3xmNZD6qFQNbMbf9Upaxt1xKFm" width="0" height="0" />

Franchise Hotel - Night Manager

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Night Manager is responsible for overseeing all hotel operations during the night shift. Acting as the Manager on Duty, this role ensures smooth front office operations, handles guest relations, manages the night audit, and ensures the safety, security, and comfort of all guests and colleagues. 1. Front Office Operations <ul> <li>Supervise all front office activities during the night, including reception, guest services, concierge, and bell desk.</li> <li>Manage late check-ins, early check-outs, and guest requests with efficiency and professionalism.</li> <li>Ensure a seamless and welcoming guest experience in line with voco brand standards.</li> </ul> 2. Night Audit & Financial Duties <ul> <li>Oversee and perform the nightly audit process, ensuring all financial transactions are reconciled.</li> <li>Prepare end-of-day reports for management, including revenue, occupancy, and room statistics.</li> <li>Monitor billing and guest folios to ensure accuracy.</li> </ul> 3. Guest Relations & Service <ul> <li>Act as the primary contact for all guest inquiries, complaints, or emergencies during the night.</li> <li>Handle VIP arrivals and special requests with personalized attention.</li> <li>Resolve issues effectively while maintaining high levels of guest satisfaction.</li> </ul> 4. Safety, Security & Emergency Management <ul> <li>Conduct regular security rounds of the property to ensure a safe environment.</li> <li>Respond promptly to any incidents, alarms, or emergencies.</li> <li>Ensure compliance with health, safety, and fire regulations.</li> </ul> 5. Team Leadership & Communication <ul> <li>Lead, train, and support night-shift colleagues, ensuring high performance and service standards.</li> <li>Conduct nightly briefings and ensure effective communication with the day-shift management team.</li> <li>Delegate responsibilities efficiently to ensure all tasks are completed.</li> </ul> 6. Administrative & Reporting <ul> <li>Maintain accurate incident reports, logs, and shift handover notes.</li> <li>Assist with scheduling, roster planning, and operational requirements as needed.</li> <li>Ensure compliance with hotel policies, procedures, and service standards.</li> </ul> Requirements <ul> <li>Previous experience as a Night Manager or Supervisor in a luxury hotel environment.</li> <li>Strong knowledge of front office operations and night audit procedures.</li> <li>Excellent communication, leadership, and problem-solving skills.</li> <li>Ability to remain calm and professional in high-pressure situations.</li> <li>Proficiency in hotel property management systems (Opera or similar).</li> <li>Flexibility to work overnight shifts, weekends, and holidays.</li> <li>Guest-focused and service-oriented mindset.</li> <li>Strong attention to detail and accuracy.</li> <li>Leadership and team management.</li> <li>Financial and analytical skills.</li> <li>Ability to handle emergencies with confidence.</li> </ul> Benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.<img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnqudQp2V%2bjUB61ghH7kCsfzz" width="0" height="0" />

Franchise Hotel - Night Manager - Front Office

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