hotel operation manager

Grand Mirage Ghana

<div>
 
 
 Duty Manager (Hospitality Industry)
 
 
 
 
 Location: Airport Residential Area, Accra
 
 
 
 
 Employment Type: Full-Time
 
 
 
 
 Experience Level: 3 to 5 Years
 
 
 
 
 
 
 
 Job Overview
 
 
 
 
 The Duty plays a critical role in ensuring the operational excellence of the company&rsquo;s hospitality facilities, acting as the duty manager the role will be the backbone of our operational excellence to oversee the maintenance and functionality of our physical infrastructure, ensuring all systems from high-end guest rooms amenities to behind-the-scenes HVAC and life safety systems to operate at peak efficiency. The job goal is to provide a seamless, safe, and world-class environment for both our guests.
 
 
 
 
 &nbsp;
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee the full operation and maintenance of all MEP and technical systems including electrical, plumbing, HVAC, elevators, generators, water pumps, fire protection systems, CCTV, and access control.
 </li>
 <li>
 Coordinate with Housekeeping and Front Office to prioritize guest room repairs and public area aesthetics, ensuring minimal disruption to the guest experience.
 </li>
 <li>
 Ensure the property adheres to all local and national health, safety, fire, and environmental regulations.
 </li>
 <li>
 Lead and manage multidisciplinary teams including engineering, maintenance, security, housekeeping, laundry, front desk and shared amenity operations (e.g., Sports area, caf&eacute;, gym, business lounge), ensuring they meet estate standards.
 </li>
 <li>
 Supervise and mentor maintenance staff by overseeing daily operations through structured technical task plans, inspection checklists, and routine quality audits, fostering a culture of high performance and guest-centric service.
 </li>
 <li>
 Monitor water meter readings, generate utility bills, coordinate distribution and follow up on payments in liaison with the accounts department.
 </li>
 <li>
 Maintain up-to-date resident records, parking allocations, and access control data with high accuracy.
 </li>
 <li>
 Ensure accurate documentation and timely reporting of operational issues, disciplinary actions, incidents, and service updates.
 </li>
 <li>
 Coordinate with the warehouse team to monitor inventory levels, approve item replacements, and track asset usage across departments.
 </li>
 <li>
 Liaise with external service providers and government authorities regarding compliance, permits, and inspections.
 </li>
 <li>
 Prepare and present regular performance reports, incident summaries, and operational insights for executive management or property owners.
 </li>
 <li>
 Uphold the estate&rsquo;s brand image by maintaining all common areas, lobbies, corridors, and amenities in pristine condition and ensuring a premium living experience for residents.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 
 Education:
 
 &nbsp;A bachelor&rsquo;s degree in&nbsp;
 
 Hotel and Hospitality Management, or equivalent Degree
 
 </li>
 <li>
 
 Experience:
 
 &nbsp;Minimum of&nbsp;3 to 5 years of duty management experience, in a 3, 4 or 5-star hotel environment.
 </li>
 <li>
 Strong technical knowledge of MEP systems in hospitality or residential estates
 </li>
 <li>
 Excellent reporting, documentation, and stakeholder coordination skills
 </li>
 <li>
 Strong knowledge of building automation systems, HVAC, and commercial plumbing.
 </li>
 </ul>
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership, communication, and decision-making skills to manage teams and resolve issues under pressure.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Professional appearance and strong interpersonal skills
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High level of organization, reliability, and attention to detail
 
 
 &nbsp;
 
 
 
 
 
 
 Personal Qualities:
 
 
 <ul>
 <li>
 A "guest-first" mentality with a calm approach in high-pressure or emergency situations.
 </li>
 <li>
 Excellent negotiation skills for managing external vendors and contractors.
 </li>
 <li>
 Ability to work flexible hours, including weekends or holidays, as required by the 24/7 nature of the hospitality industry.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 &nbsp;Competitive salary and other benefits
 </li>
 <li>
 &nbsp;Opportunity to gain hands-on experience in the Hospitality Industry
 </li>
 <li>
 &nbsp;Professional growth and career development
 </li>
 <li>
 &nbsp;Supportive and professional work environment
 </li>
 </ul>
 <li>
 
 </li>
</div>

Duty Manager (Hospitality)

Holiday Inn

<div>Are you ready to take your hospitality career to the next level? At Holiday Inn Cairo Citystars, a proud GPTW Certified hotel, we believe in creating unforgettable experiences for our guests and a vibrant workplace for our team. If you&rsquo;re passionate about exceptional service and thrive in a dynamic environment, we want you to be our next Duty Manager!
Your Day-to-Day<ul><li>
Manage the day-to-day activities of the front office department consisting of reception, bellmen, doormen, valet, phone operators, guest relations and concierge, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
</li><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li><li>
Monitoring and supporting progress toward IHG Rewards Club &amp; Ambassador enrolments, IHG Guest Heartbeat, Colleague Heartbeat, Social Media reviews against departmental goals.</li><li>
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
</li><li>Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.</li><li>
Utilize True Hospitality skills to drive guest &amp; colleague engagement.
</li><li>Monitor, coordinate and execute the special needs and requests of IHG Rewards club guests, Ambassador guests, VIP, repeat guests and members of frequency program(s).
</li><li>Participates in an ongoing employee recognition program.
</li><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li><li>
Supervises same day selling procedures to maximize room revenue and property occupancy.</li><li>
Monitors advance deposit procedure</li><li>
Co-ordinates billing with the Finance Department</li><li>
Ensures Front desk handles billing and cash in accordance with Hotel&rsquo;s standards</li><li>
Co-ordinates group arrivals and departures</li><li>
Responds to positive and negative comments expressed in Guest Comment Cards and develops strategies to improve comment card results</li><li>
Implementing the customer recognition/service program, communicating and ensuring the process.</li><li>
Assists in the review of comment cards and guest satisfaction results with employees.
</li><li>Ensures employees have the proper supplies and uniforms.</li><li>
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li><li>
Maintains statistics on rooms and reservations, customer arrivals and departures, average occupancy rates and related information.</li><li>
Revises daily forecast whenever status changes and informs Department Heads as necessary</li><li>
Checks daily for out-of-order rooms, VIP rooms and special accommodation requests</li><li>
Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve Department and Hotel services</li><li>
Assures the maximisation of total room occupancy by supervising the accurate listing of all future reservations</li><li>
Pre-blocks all special requests and/or VIP accommodations</li><li>
Controls and pre-assigns code markings for groups booked</li><li>
Provides effective sales effort at Front desk to maximise rooms revenue</li><li>
Conduct pre-shift meeting and review all information pertinent to the day&rsquo;s activities.</li><li>
Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the Hotel.</li><li>
Ensures that all employees follow safety rules and procedures</li><li>
Takes corrective action where required to improve safety of work areas</li><li>
Ensures that employees are trained in emergency procedures</li><li>
Keeps GM/Hotel Manager/FOM promptly and fully aware of all problems or unusual matters of significance.</li><li>
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include housekeeping, Engineering and Food and Beverage</li><li>
Always act as on hotel &ldquo;Manager on Duty&rdquo; during scheduled shift.</li><li>
May assist with other duties as assigned.
</li></ul>What we need from you
This is very high paced front of house multitasking managerial role in the front office department. Typically manages a large, frequently monitoring and moving around within sub-departmental areas in a full-service.
Experience<ul><li>
3-5 years&rsquo; experience a similar position or a related field experience preferably in a hotel of similar size and complexity and including supervisory experience.</li><li>
Experience in a 5-star hotel company is essential.</li></ul>
Skills<ul><li>
Excellent written and spoken communication skills in Arabic &amp; English, particularly to deal effectively with people from diverse backgrounds</li><li>
Familiar with hotel software systems Property Management System, Excel, PowerPoint &amp; other related systems.</li><li>
Able to work rotational shifts in any day of the week, including work nights, weekends, and/or holidays.</li><li>
Experienced, inspiring and motivating leader with excellent leadership, interpersonal and communication skills</li><li>
Demonstrated strong negotiation, influencing skills with high level of creativity and innovation</li><li>
Good time management skills; ability to prioritize and coordinate details; ability to multitask</li><li>
A self-directed, strong self-starter with relationship skills consistent with cultivating extensive personal interactions with diverse cast and guests</li><li>
Frequently standing up and moving about the facility and handling objects and equipment to maintain the facility.</li><li>
Ability to work as part of a diverse team.</li><li>
Maintains high confidentiality in regards to guest privacy and any related hotel matters.</li></ul>
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
<div>Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn&reg;️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952.</div> 
<div>
 
</div><div>So if you can help our guests enjoy the brighter side of travel, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg;️ family.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Duty Manager - Holiday Inn Cairo Citystars

Texas Hotel Management

<div>Remote (Work hours aligned with US CST &mdash; 9:00 AM to 5:30 PM) 
About the Role
We are seeking a strategic, analytical, and detail-oriented Cluster Revenue Manager to oversee revenue optimization and pricing strategy across our hotel portfolio. The ideal candidate will have strong experience with Opera PMS, Apollo, and advanced revenue management techniques to maximize profitability and occupancy while maintaining brand positioning and competitive edge.
If you excel at turning data into action, forecasting demand, and creating winning revenue strategies &mdash; this role is for you.
Key Responsibilities<ul><li>
Develop and execute dynamic pricing, distribution, and inventory management strategies to maximize RevPAR and GOP.</li><li>
Analyze market trends, booking patterns, and competitor performance to identify opportunities for growth.</li><li>
Prepare detailed forecasting and performance reports using data from PMS, channel managers, and OTAs.</li><li>
Manage and optimize distribution channels (OTAs, brand websites, GDS) to ensure rate parity and maximize online visibility.</li><li>
Collaborate with sales, marketing, and operations teams to align pricing with promotions and business goals.</li><li>
Implement yield management tactics and revenue optimization strategies based on market demand and historical performance.</li><li>
Monitor and adjust rate strategies in real time across all online platforms.</li><li>
Drive performance through KPI tracking including ADR, RevPAR, Occupancy, and GOPPAR.</li><li>
Present weekly and monthly performance reports with actionable insights for leadership.</li></ul>
Requirements
✅ Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>
3+ years of proven experience as a Revenue Manager or in hotel revenue management (multi-property experience preferred).</li><li>
Strong command over Opera PMS and Apollo systems.</li><li>
Advanced skills in Excel, BI tools, and data analytics platforms.</li><li>
Deep understanding of distribution channels, rate parity, and OTA management.</li><li>
Knowledge of forecasting models, market segmentation, and yield management principles.</li></ul>
✅ Skills &amp; Attributes<ul><li>
Analytical thinker with excellent attention to detail.</li><li>
Strong numerical, reporting, and problem-solving skills.</li><li>
Self-driven with ability to work independently in a remote environment.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Proactive and adaptive to fast-changing markets.</li></ul>
Preferred Qualifications<ul><li>
Experience managing US or North American hotel markets.</li><li>
Familiarity with channel managers (SiteMinder, TravelClick, etc.).</li><li>
Certification in Revenue Management (e.g., CRME or Cornell certificate) is a plus.</li></ul>
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Cluster Revenue Manager - Hotel

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
The Hotel Operations Trainee will have the opportunity to join our award-winning team of service providers who share our organization&rsquo;s passion for excellence and will infuse their enthusiasm for hospitality in everything they do. Our Hotel Operations Trainees have the opportunity to shape our guest and employee experiences by providing exceptional knowledge and service.
Our aim is to develop our company&rsquo;s future hotel operations leaders. Upon successful completion of the Program, Hotel Operations Trainees will have learned the Four Seasons core and culture service standards.
What you will do: Job Responsibilities:
<ul><li>Complete departmental rotations within the hotel.
</li><li>Learn and follow task and service standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services.
</li><li>Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
</li><li>Contribute to our environment with a positive and friendly attitude.
</li><li>Demonstrate strong work ethic and proven leadership skills with the ability to make decisions to best serve our guest and employees.
</li><li>Work harmoniously and professionally with co-workers and supervisors; maintain discretion and confidentiality, including matters relating to guests, staff, and the company.
</li><li>Understand Four Seasons&rsquo; style, practices, culture, terminology, and general philosophy. Use these principles as guideline for behavior.
</li></ul>What We Look For:
<ul><li>College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
</li><li>Previous experience within hospitality and leadership progression is preferred
</li><li>Ability to quickly gain a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. This working knowledge is generally learned on-the-job.
</li><li>Positive attitude with a generous and uplifting team approach
</li><li>Ability to proactively anticipate and prioritize the needs of the guest
</li><li>Energetic and professional approach to the art of hospitality
</li></ul>What to Expect:
<ul><li>Acquire the skills that serve as the foundation for Four Seasons senior leadership
</li><li>Be part of a cohesive team with a singular focus on creating the best possible guest experience
</li><li>Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
</li><li>Be encouraged to demonstrate your professional passion
</li><li>Have career growth opportunities both within Four Seasons Hotel Abu Dhabi and worldwide with our company
</li><li>Be rewarded with market-leading pay and a comprehensive benefit plan
</li><li>Have the opportunity to engage in diverse and challenging work environment
</li></ul><div>What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!</li></ul></div>

Hotel Operations Trainee

SKY PLANET HOLIDAYS

Job Location : MaduraiNote : Madurai local candidates preferredRole and Responsibilities:Tour Planning and Design: Collaborating with the sales and marketing teams to understand client requirements and preferences, and designing customized tour packages accordingly. This involves selecting suitable destinations, attractions, accommodations, transportation options, and activities to create appealing itineraries.Supplier Management: Identifying and establishing partnerships with suppliers, such as hotels, transportation providers, local guides, and activity providers. Negotiating contracts, managing relationships, and ensuring high-quality services and competitive pricing from suppliers.Itinerary Execution: Coordinating and overseeing the execution of tour itineraries, ensuring smooth operations and timely delivery of services. This includes managing transportation logistics, coordinating accommodation check-ins and check-outs, organizing sightseeing activities, and addressing any issues or emergencies that may arise during the tour.Customer Service: Providing excellent customer service throughout the tour experience. Responding promptly to client inquiries, resolving issues or complaints, and ensuring a positive and memorable customer experience.Team Coordination: Collaborating with other departments, such as sales, marketing, finance, and customer service, to ensure seamless communication and coordination of tour operations. Sharing relevant information, providing operational support, and fostering a collaborative and efficient work environment.As an operations executive, your primary responsibility is to ensure the smooth and successful execution of tour operations, delivering exceptional experiences to clients while maintaining high operational standards and efficiency.Requirements<ul><li>Minimum Bachelor's degree or Masters Degree preferable in tourism</li><li>Prior experience as a Tour Operation Manager in international holidays agency</li><li>Basic computer skills and software like MS Office &amp; Excel.</li><li>Preferred candidates should be from tours &amp; travels industry.</li><li>Excellent communication skills.</li></ul>Pay: Up to ₹18,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Yearly Bonus</li></ul>Job Types: Full-time, PermanentPay: Up to ₹5,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li><li>Paid sick time</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>tourism: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Location:<ul><li>Madurai, Tamil Nadu (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Tour Operation Manager Executive

Hyatt

<div><div>Summary<div>
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Deputy Housekeeper is responsible to manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry and dry-cleaning operation (hotel linen, uniforms and guest laundry).</div></div><div>
Qualifications<div>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Housekeeping Manager, or Assistant Housekeeping Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.</div></div></div>

DEPUTY HOUSEKEEPER

Landmark Hotels & Suites

1. Greet hotel guests according to the Landmark Hotels &amp; Suites Standards, and provides courteous and professional service at all times.2. Coordinates with reception to execute arrivals and departure efficiently.3. Assist guest with luggage, when arriving or departing from the hotel.4. Assist guest with loading/ offloading form the vehicle.5. Ensure that you are on time to your duty with clean uniform and well groomed.6. Be familiar with all hotel facilities, hours of operation and current promotions7. Maintain an alert position in the Entrance.8. Have knowledge of all Bell stand SO P's and LSOP's9. Be familiar with local area services, offices, attractions, restaurants, etc.10. Able to provide directions to various destinations within the city.11. Be fully aware of all safety and emergency procedures12. Be security conscious at all times, inform manager of anything suspicious13. Report any accidents immediately to the management14. Ensure that hotel entrance is clean, tidy and free of clutter15. To be able to perform any additional scope of duties if requested by the Manager.16. To attend the mandatory External and Internal training and follow the company training policy.Job Types: Full-time, PermanentExperience:<ul><li>Bell Desk: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Bellboy

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