hotel operations

Zenonco.io

Role OverviewWe are looking for a proactive and detail-oriented Operations Executive to support the day-to-day functioning of our business operations. The role requires coordination across teams, ensuring smooth workflows, maintaining operational efficiency, and assisting in process improvements. This is an excellent opportunity for candidates with strong organizational and communication skills to contribute to a growing business.Key Responsibilities<ul><li>Oversee and coordinate daily business operations to ensure smooth execution.</li><li>Monitor and manage inventory, procurement, and vendor relations.</li><li>Maintain documentation, records, and reports for operational activities.</li><li>Collaborate with cross-functional teams (Sales, HR, Finance, Logistics, etc.) to support business needs.</li><li>Track and report on KPIs, timelines, and compliance requirements.</li><li>Identify process gaps and assist in streamlining workflows.</li><li>Handle escalations and problem-solving for day-to-day operational issues.</li><li>Support management in planning and executing new projects or initiatives.</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;15,000.00 per monthWork Location: In person

Hotel Management Operations Executive

Hilton

<div>Director of Operations - Waldorf Astoria Cairo Heliopolis
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
 
What will I be doing? 
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; guest service; refurbishment)</li>
<li>Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li>
<li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li>
<li>Respond to audits that are completed by the company to ensure continual improvement is achieved</li>
<li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li>
<li>Comply and exceed hotel and company Service Standards</li>
<li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li>
<li>Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li>
<li>Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li>
<li>Hold regular briefings and communication meetings with the HOD team</li>
</ul>What are we looking for? 
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
<ul><li>Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li>
<li>Experience in managing budgets, revenue proposals and forecasting results</li>
<li>In-depth knowledge of the hotel / leisure / service sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li>
<li>Accountable and resilient</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Operations - Waldorf Astoria Cairo Heliopolis

<div>Director of Operations at The Plaza Doha LXR hotels &amp; resorts
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
 
What will I be doing? 
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li>
<li>Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li>
<li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li>
<li>Respond to audits that are completed by the company to ensure continual improvement is achieved</li>
<li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li>
<li>Comply and exceed hotel and company Service Standards</li>
<li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li>
<li>Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li>
<li>Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li>
<li>Hold regular briefings and communication meetings with the HOD team</li></ul>
What are we looking for? 
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesses the following qualifications, attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li>
<li>Experience in managing budgets, revenue proposals and forecasting results</li>
<li>In-depth knowledge of the hotel / leisure / service sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Operations at The Plaza Doha LXR hotels & resorts

Rotana Hotels & Resorts

<div>
 
 Job Description
 
 
 
 We are currently seeking for enthusiastic and committed individuals with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.
 
 
 As an Director of Operations you are responsible to assist the General Manager, and within the Rotana Policies and Procedures, to assess, to evaluate and to meet the short and long-term needs of the hotel to ensure its success. Key responsibilities will include-
 
 
 <ul>
 <li>
 Oversee the entire operations of the hotel with particular focus on F&amp;B
 </li>
 <li>
 Represent the hotel management when interacting with guests and individuals from outside the Hotel, including but not limited to current and potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors and other members of the local community
 </li>
 <li>
 Assist in the development and implementations of the Rooms Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on-going optimal Guest satisfaction, sales potential and profitability
 </li>
 <li>
 Monitor all Quality Assurance Programmes, particularly related to Guest Satisfaction and Online Reputation Management
 </li>
 <li>
 Resolve customer complaints as appropriate
 </li>
 <li>
 Responsible for the training and development of the Rooms Division and F&amp;B colleagues
 </li>
 <li>
 Manage the functions of all hotel personnel through supervision of hotel Department Heads
 </li>
 <li>
 Assist in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programme as directed
 </li>
 <li>
 Participate in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of Preventive Maintenance Programme and Planning and Management of FF&amp;E as directed by General Manager
 </li>
 <li>
 Ensure Emergency Procedures are practiced and enforced to provide for the security and safety of guests and colleagues including Fire Tests and Evacuations
 </li>
 <li>
 Monitor applicable laws and regulations, including Health &amp; Safety and ensure compliance
 </li>
 <li>
 Establish and maintain effective internal communications and meetings structures to ensure optimum teamwork and productivity
 </li>
 <li>
 Actively take an interest in other department functions, practices, and issues in order to support a guide for the benefit of the hotel
 </li>
 <li>
 Establish and maintain effective employer relationships including open communications with all colleagues
 </li>
 <li>
 Monitor purchasing practices to ensure compliance with Rotana Policy and Procedures
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures
 </li>
 <li>
 Assist in selling the hotel through personal involvement with all potential markets as required
 </li>
 <li>
 Ensure environmentally friendly practices are implemented, in accordance with the Rotana Environmental Manual/Local Applicable Laws and Regulations
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality management or a related field from an accredited college or university with preferable previous experiences in the same role or with fundamental hotel operation background within a similar market segments. You must be computer literate with effective and outstanding communication skills, both verbal and written.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a leader who is naturally hands on, with an on-site management style, good relationship building skills and the ability to prioritize and make effective decisions. Ideally you are a dynamic and entrepreneurial manager who invigorates and motivates the operation with confidence and style, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Team Building
 
 
 Planning for Business
 
 
 Leading People
 
 
 Valuing Diversity
 
 
 Managing Operations
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Influencing Outcomes
 
 
 Drive for Results
</div>

Director of Operations - F&B

Al Khoory Hotels

<div>
 
 
 I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;JOB SUMMARY&nbsp;
 
 
 
 
 
 
 Over-all responsible for the day-day-operations related to the hotel and its staff. You would have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including Front Office, Food and Beverage operations, Housekeeping, Engineering and Sales. Also ensures implementation of Al Khoory Hotel&rsquo;s brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and optimized operational efficiency.
 
 
 
 
 
 
 II.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Main Duties and Responsibilities
 
 
 
 
 
 
 Demonstrates and provide high level of leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services.
 
 
 Oversee the operational functions of the hotel, as per the Organizational chart of Al Khoory Hotels.
 
 
 Hold regular morning briefings and monthly/weekly operational meetings with all head of the departments.
 
 
 Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets.
 
 
 Commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including Front Office, Food and Beverage operations, Housekeeping, Engineering and Sales.
 
 
 Ensure full compliance to Hotel operating controls, SOP&rsquo;s, policies and procedures to ensure high level of service standards.
 
 
 Maximize revenue and profitability of the hotel.
 
 
 Develop and implement strategies to achieve a larger market share and attract new market segments for the hotel.
 
 
 Maintain effective relationships with key stakeholders, including owners, Al Khoory Group management, customers and suppliers.
 
 
 Business and people management.
 
 
 Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing &amp; Sales Plan and Capital Budget.
 
 
 Actively participate in the development of all key managerial positions and manage effectively employee turnover, recruitment and employee development within budgeted parameters.
 
 
 Analyzing sales figures and devising marketing and revenue management strategies.
 
 
 Regularly and personally verify that guests are receiving personalized, thoughtful and generous service.
 
 
 Use guests and colleague feedback to make recommendations for improvements that drive performance and enhance the guest experience.
 
 
 Ensuring compliance with licensing laws, health and safety and other statutory regulations.
 
 
 
 
 
 
 III.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;JOB ACCOUNTABILITIES
 
 
 
 
 
 
 Accountable for the Hotels &amp; Departments Operational Budget is adhered and controlled.
 
 
 Accountable for the monthly revenue targets.
 
 
 Accountable for brand development
 
 
 Minimizing guest complaints
 
 
 Ensure all Staffs are working in safe working environment.
 
 
 &nbsp;
 
 
 
 IV.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;KEY PERFORMANCE INDICATORS (KPIs)
 
 
 
 
 
 
 Annual/Monthly Revenue targets (indicate figures).
 
 
 Full Occupancy capacity (supply vs. demand)
 
 
 Increased guest satisfaction level
 
 
 People Management (Staff turnover)&nbsp;
 
 
 
 
 
 
 V.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;COMMUNICATION &amp; WORKING RELATIONSHIPS
 
 
 
 
 
 
 
 External&nbsp;&nbsp;:&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 
 Travel Agents
 
 
 
 
 
 Corporate Offices/ Companies
 
 
 
 
 
 Suppliers/Vendors
 
 
 
 
 
 Approved Third party suppliers
 
 
 
 
 
 Officers from Government bodies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 
 Internal&nbsp;&nbsp;&nbsp;:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 
 Corporate Office (Al Khoory Hotel Management)
 
 
 
 
 
 Department Heads
 
 
 
 
 
 All Staffs
 
</div>

Hotel Manager

Louvre Hotels Group MENA

<div>
 As a Front Office Manager, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Provide strong leadership and guidance to the front office team.
 </li>
 <li>
 Manage the Front Office team&rsquo;s, schedules, and performance to maintain high service standards.
 </li>
 <li>
 Focus on delivering an outstanding guest experience from arrival to departure.
 </li>
 <li>
 Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
 </li>
 <li>
 Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
 </li>
 <li>
 Implement and enforce hotel policies and procedures to enhance operational effectiveness.
 </li>
 <li>
 Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
 </li>
 <li>
 Foster a positive and collaborative work environment to encourage professional growth.
 </li>
 <li>
 Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
 </li>
 <li>
 Work closely with other departments to ensure seamless communication and cooperation.
 </li>
 <li>
 Collaborate with sales and marketing teams to optimize room revenue.
 </li>
 <li>
 Assist in the preparation and management of the front office budget.
 </li>
 <li>
 Monitor expenses, control costs, and contribute to the financial success of the hotel.
 </li>
 <li>
 Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
 </li>
 <li>
 Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
 </li>
 <li>
 Conduct regular inspections to ensure adherence to quality standards.
 </li>
 <li>
 Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
 </li>
 <li>
 Use data-driven insights to identify areas for improvement.
 </li>
 <li>
 Establish effective communication channels within the front office team and with other departments.
 </li>
 <li>
 Ensure clear and open communication to enhance overall hotel operations.
 </li>
 <li>
 Conduct regular training sessions on customer service, hotel policies, and operational procedures.
 </li>
 <li>
 Maintain a well-informed and capable front office team.
 </li>
 <li>
 Ensure compliance with industry regulations, safety standards, and hotel policies.
 </li>
 <li>
 Stay informed about changes in regulations that may impact front office operations.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Office Manager - Pre-Opening | Omani National

<div>Director of Rooms - Waldorf Astoria Cairo Heliopolis
A Director of Rooms has an extensive experience in Front Office operation is responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Team Members experience while evaluating guest satisfaction and setting department targets and objectives. 
What will I be doing? 
As a Director of Rooms has an extensive experience in Front Office operation is responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Team Members experience while evaluating guest satisfaction and setting department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Lead and manage all guest services operations including front office, concierge, bell desk, valet, and housekeeping&mdash;to ensure a seamless, welcoming, and consistently high-quality guest experience; implement service standards, train teams on hospitality best practices, resolve complex guest issues, and collaborate with other departments to personalize service and drive guest satisfaction scores
</li><li>Act as a guest ambassador, handling VIPs, special requests and maintains an efficient service recovery</li><li>
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement</li><li>
Monitor and manage departmental budgets and financial performance, including revenue forecasting, expense control, and auditing processes; ensure compliance with financial policies and identify opportunities for cost efficiency without compromising service quality</li><li>
Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>
Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork</li><li>
Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure ongoing training on service standards; preferably with knowledge of Forbes standards</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Recruit, manage, train and develop the Room Division team</li><li>
Contribute to succession planning within the hotel and company</li><li>
Ensure team members comply with hotel security, fire regulations and all health and safety legislation</li><li>
Proficient in property management systems</li><li>
Ensure the department adhere to Hilton policies and procedures</li><li>
Ensure competence of H-Honors loyalty program and ensure compliance</li><li>
Contribute strategically to the hotel&rsquo;s Executive Committee and support long term goals</li></ul>
What are we looking for? 
A Director of Rooms serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Progressive experience in a similar capacity; preferably in luxury hotels.</li><li>
Strong leadership skills, capable of driving &amp; motivating diverse team.</li><li>
English &amp; Arabic languages fluency.
</li><li>Financial &amp; business acumen.</li><li>
Guest focused mindset with luxury service orientation.</li><li>
Strong problem solving &amp; decision-making skills.</li><li>
Excellent communication &amp; interpersonal abilities.</li><li>
Strong Knowledge of Property Management System; preferably ONQ</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Degree in related field</li><li>
Familiar with Property Management Systems</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Rooms - Waldorf Astoria Cairo Heliopolis

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