hotel operations manager

Dass Group of Hotels

<ul><li>Position: General Manager \ Hotel Operations (HOTEL industry experience candidates only )</li></ul>Location: Thrissur, KeralaCompany: Dass Continental &ndash; A Business Class HotelAbout Us:Dass Continental is a leading 4-star business class hotel in Thrissur, known for exceptional hospitality, fine dining, and professional service. We are looking for an experienced General Manager with a proven track record in hotel operations to lead our team and drive business excellence.Key Responsibilities:<ul><li>Oversee day-to-day hotel operations across all departments.</li><li>Ensure exceptional guest satisfaction through quality service standards.</li><li>Manage budgets, cost control, and revenue growth strategies.</li><li>Lead, motivate, and train department heads and staff.</li><li>Implement operational policies and maintain compliance with industry regulations.</li><li>Monitor hotel performance, analyze reports, and take corrective actions when needed.</li><li>Coordinate with sales &amp; marketing to maximize occupancy and revenue.</li><li>Ensure smooth functioning of housekeeping, F&amp;B, kitchen, and front office.</li></ul>Requirements:<ul><li>10 years of experience in the hotel industry, with at least 5 years in a senior management role.</li><li>Strong background in hotel operations and guest relations.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Proven ability to manage budgets and achieve financial targets.</li><li>Knowledge of hospitality software and operational systems.</li></ul>Salary: Best in the industry, based on experience.Job Type: Full-timePay: From &#8377;50,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Food provided</li></ul>Experience:<ul><li>Hotel management: 5 years (Required)</li></ul>Work Location: In person

General Manager

Eastgate Industries Pvt Ltd

Role Overview:The General Manager will oversee all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.Job Responsibilities:<ul><li>Maximize revenue through effective pricing strategies, yield management, and promotional activities.</li><li>Monitor market trends and competitor pricing. Develop and implement sales and marketing plans to attract new business.</li><li>Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.</li><li>Ensure the efficient and smooth running of all hotel departments. Develop and implement operational policies and procedures.</li><li>Monitor and analyze hotel performance against budget and key performance indicators (KPIs). Control costs and maximize profitability.</li><li>Ensure a high level of guest satisfaction and loyalty. Respond to guest complaints and resolve issues promptly and effectively.</li><li>Prepare financial reports and present to management. Build and maintain relationships with local businesses and community organizations.</li><li>Conduct regular inspections of hotel facilities and services. Ensure the safety and security of guests and employees.</li></ul>Qualifications:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred.</li><li>15+ Years of Experience&#65279;</li><li>Strong financial acumen and experience with budgeting, forecasting, and financial analysis.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Proficiency in hotel management software and systems.</li><li>In-depth knowledge of industry trends and best practices.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hotel Industry: 10 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

General Manager Hotel

Wyndham Hotels & Resorts

<div>
 
 Wyndham Garden Muscat is looking for a General Manager to join their team!
 
 
 
 
 
 SUMMARY
 
 
 
 
 
 The role holder will contribute to the performance of the hotel by leading the business forward from the front by leading by example. This role needs to ensure that at all times that the key stakeholders (Wyndham Hotels and Resorts/Ownership/Team members/Guests) are all satisfied.
 
 
 
 
 <ul>
 <li>
 Must be able to drive yield, profitability and excellence in service standards.
 </li>
 <li>
 Hold property leadership team accountable for project execution, and guide their individual and professional development.
 </li>
 <li>
 Build strong rapport with property owners through proactive and on-going communication; as well as keep them informed of brand initiatives and guest experience
 </li>
 </ul>
 
 
 
 
 It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 
 
 
 OPERATIONAL MANAGEMENT
 
 
 <ul>
 <li>
 Lead and oversee all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, Sales &amp; Marketing, Finance, and Engineering.
 </li>
 <li>
 Ensure high standards of guest service and satisfaction in line with brand expectations.
 </li>
 <li>
 Conduct daily property walks to ensure brand standards for cleanliness, safety, and appearance are maintained.
 </li>
 <li>
 Oversee capital projects and ensure the physical asset is well-maintained and secure.
 </li>
 <li>
 Lead the hotel team with a guest-centric approach, ensuring every guest interaction is exceptional.
 </li>
 <li>
 Develop and execute the hotel&rsquo;s business plan to achieve and exceed operational and financial goals.
 </li>
 <li>
 Prepare, review, and manage budgets, forecasts, and financial plans.
 </li>
 <li>
 Monitor financial performance and ensure profitability by controlling costs, optimizing revenues, and implementing effective financial controls.
 </li>
 <li>
 Review financial statements, reports, and KPIs regularly to make informed business decisions.
 </li>
 <li>
 Approve expenditures and capital investments in accordance with hotel&rsquo;s policies.
 </li>
 <li>
 Analyze financial statements, sales reports, and other performance data to identify areas for improvement and implement cost-control strategies.
 </li>
 <li>
 Maximize profitability and return on investment for the hotel's ownership.
 </li>
 <li>
 Drive sales and marketing strategies to maximize occupancy and revenue.
 </li>
 <li>
 Work closely with the DOSM to develop strategies to attract new business and retain existing clients.
 </li>
 <li>
 Build and maintain strong relationships with key clients, corporate partners, and local community stakeholders.
 </li>
 <li>
 Represent the hotel at industry events, conferences, and community gatherings to enhance the hotel&rsquo;s market presence.
 </li>
 <li>
 Lead, coach, and mentor all department heads to build a high-performing, unified executive team.
 </li>
 <li>
 Recruit, train, mentor, and develop hotel staff to achieve high performance and engagement.
 </li>
 <li>
 Foster a positive, collaborative, and professional work environment that encourages employee engagement and career development.
 </li>
 <li>
 Conduct regular performance evaluations and implement corrective or development actions when necessary.
 </li>
 <li>
 Oversee all aspects of employee management, including recruitment, training, performance reviews, and employee relations.
 </li>
 <li>
 Ensure all HR practices are compliant with local labor laws and company policies.
 </li>
 <li>
 Ensure compliance with all local laws, regulations, and brand standards.
 </li>
 <li>
 Maintain health, safety, and security standards across all hotel operations.
 </li>
 <li>
 Oversee risk management, insurance policies, and emergency preparedness programs.
 </li>
 <li>
 Implement and enforce all hotel policies and procedures, ensuring adherence to brand standards and legal regulations.
 </li>
 <li>
 Monitor guest satisfaction scores and feedback, implementing strategies to address concerns and continuously improve the guest experience.
 </li>
 <li>
 Proactively engage with guests, especially VIPs, to build relationships and gather feedback.
 </li>
 <li>
 Ensure the hotel consistently delivers a superior guest experience in line with brand expectations.
 </li>
 </ul>
 
 
 DEFINE AND DELIVER AGAINST THE HOTEL&rsquo;S STRATEGIC PLAN
 
 
 <ul>
 <li>
 Define and deliver against the hotel&rsquo;s strategic plan
 </li>
 <li>
 Working closely with the Regional Office, the General Manager will define and execute against a detailed strategic and budget plan for the property. This will include setting performance targets, enforcing policies, processes and procedures as well as defining the infrastructure of the hotel, particularly critical in the opening phase
 </li>
 <li>
 The General Manager will create a positive identity and awareness of the hotel within the city, region and country, to help &lsquo;Grow our Iconic Brands&rsquo;
 </li>
 <li>
 Will build and keep an excellent relationship with owners and protecting the assets and act as an extension of the WH&amp;R Management team. Will build a strong PR presence and relationship with Media, Trade shows etc.
 </li>
 <li>
 Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level.
 </li>
 </ul>
 
 
 
 
 
 QUALITY ASSURANCE, BRAND STANDARDS AND GUEST SATISFACTION
 
 
 <ul>
 <li>
 As the guardian and protector of the Wyndham brand, the General Manager will ensure that all activities are conducted within the brand standards of WH&amp;R.
 </li>
 <li>
 They will also take steps to set up and initiate guest satisfaction measurement tools like Wynreview/Trip Advisor, team member awareness and operating standards and SOP&rsquo;s/LSOP&rsquo;s in order to ensure the highest level of performance, compliance and guest satisfaction for the property in fitting with the high standards expected in a hotel of this type.
 </li>
 <li>
 &lsquo;Leverage the strength of the World&rsquo;s Largest Hotel Company&rsquo;, to deliver results with the Wyndham Rewards loyalty program.
 </li>
 </ul>
 
 
 
 
 
 COMMUNICATION
 
 
 <ul>
 <li>
 Conducted documented 121&rsquo;s with all direct reports
 </li>
 <li>
 Share all relevant information with RVP in 121&rsquo;s
 </li>
 <li>
 Monthly HOD Meeting
 </li>
 <li>
 Weekly Exec Com Meeting
 </li>
 <li>
 Quarterly all Hotel Meeting
 </li>
 <li>
 Monthly Business Review Meeting
 </li>
 <li>
 Chair Monthly Credi
 
 t
 
 Meetings
 </li>
 <li>
 Owners Meetings
 </li>
 </ul>
 
 
 
 
 
 FINANCE
 
 
 <ul>
 <li>
 Review with the Finance Leader/HR Leader the payroll figures and challenge the HOD&rsquo;s with regards to over spending and casual usage
 </li>
 <li>
 Be accountable for the overall performance of the hotel and will be involved in all key decisions and expenditures
 </li>
 <li>
 Manage the CAPEX/OPEX in alignment to the approved budget
 </li>
 <li>
 Have ultimate responsible for the hotel Balance Sheet /P&amp;L and will manage the relationships with the owner and Wyndham on an ongoing basis
 </li>
 <li>
 Be responsible for preparing the annual budget for Wyndham and owner approval in conjunction with the relevant Exec Com
 </li>
 <li>
 Ensure accurate and timely reporting to the Regional Office
 </li>
 <li>
 Be accountable for the overall success and performance of the hotel and the delivery of operational, brand led and financial goals whilst delivering exceptional guest service and quality
 </li>
 <li>
 In conjunction with the Exec Com/HOD&rsquo;s the General Manager will measure overall performance based on KPI&rsquo;s and regular reporting, keeping a firm control over the bottom line Profit and Loss and anticipating and or resolving potential problems or obstacles which may hinder revenue optimization, cost control or quality. Should there be any changes in revenue generation this is communicated to the Regional Office immediately
 </li>
 </ul>
 
 
 
 
 
 MANAGEMENT &amp; LEADERSHIP
 
 
 <ul>
 <li>
 Train and develop direct reports and provide support when required through regular coaching and mentoring sessions
 </li>
 <li>
 Ensure all direct reports have an PDP to achieve their goals
 </li>
 <li>
 Ensure that effective communication flow is maintained at all times
 </li>
 <li>
 Actively participate in the community involvement projects and initiatives together with the hotel&rsquo;s management team
 </li>
 <li>
 Maintaining a business environment based on the Code of Conduct and Company Vision
 </li>
 <li>
 Working with the hotel Exec Com to ensure the successful execution of the individual departmental plans as they fit within the overall business strategy.
 </li>
 <li>
 Provide guidance, motivation and direction to all team members and act as the face and ambassador for the property with respect to relationship management and development.
 </li>
 <li>
 Leading by example, to ensure s/he and her/his team always look to &lsquo;Do the Right&rsquo;
 </li>
 </ul>
 
 
 
 
 SKILLS &amp; COMPETENCIES
 
 <ul>
 <li>
 Leadership
 </li>
 <li>
 Communication
 </li>
 <li>
 Integrity
 </li>
 <li>
 Respect
 </li>
 <li>
 Diplomacy
 </li>
 <li>
 Team player
 </li>
 <li>
 Strategic planning and decision making
 </li>
 <li>
 Commercial acumen
 </li>
 <li>
 Quality orientation and attention to detail
 </li>
 <li>
 True hotelier
 </li>
 <li>
 Analysis
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Accountability
 </li>
 <li>
 Self-starter
 </li>
 </ul>
 
 
 
 
 Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s WeCom! Service culture to be responsive, respectful and deliver a great experience.
 
 
 
 
 
 EXPERIENCE, CERTIFICATION &amp; EDUCATION
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar
 </li>
 <li>
 and/or profound industry experience as General Manager as per below.
 </li>
 <li>
 Broad international experience as a General Manager in branded international 4 and/or 5 star hotels - 5 years minimum
 </li>
 <li>
 Previous international working experience ideally in two regions like Europe, Middle East, Africa, or Asia is highly desirable
 </li>
 <li>
 Experience within the hospitality commercial function, such as sales, revenue management, marketing, managing a P&amp;L statement
 </li>
 <li>
 Significant experience of managing people including large, complex, and multi-national teams as well as strong understanding of F&amp;B.
 </li>
 <li>
 Understanding of uniform systems of accounts used for hotels.
 </li>
 <li>
 A strong sense of commerciality and financial acumen
 </li>
 <li>
 Computer literacy and a high level of competency within Microsoft Office programmes and hotel reservations systems (Micros Opera)
 </li>
 <li>
 Knowledge of the GCC Market will be a plus.
 </li>
 </ul>
 
 
 
 
 Any other reasonable duties as directed by the Regional Director of Operations &ndash; Middle East &amp; Africa/ Senior Regional Director, North &amp; West Europe.
 
 
 
</div>

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 As Duty Manager, you will be responsible for the following duties
 
 
 
 <ul>
 <li>
 To provide visual management presence around the hotel in public and BOH areas
 </li>
 <li>
 To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)
 </li>
 <li>
 Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology
 </li>
 <li>
 To attend operational and scheduled meetings:
 </li>
 <ul>
 <li>
 Morning Meeting with Front Office Manager
 </li>
 <li>
 Emergency Response Team Briefings
 </li>
 <li>
 Front Office Briefing
 </li>
 </ul>
 <li>
 To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned
 </li>
 <li>
 Use time effectively and efficiently to:
 </li>
 <ul>
 <li>
 Concentrate on priorities as required during shift
 </li>
 <li>
 Complete all schedules tasks in a timely manner
 </li>
 <li>
 Attend a broader range of activities as required by operations
 </li>
 <li>
 Make necessary decisions under time constraints
 </li>
 </ul>
 <li>
 To assist the Front Office Manager to manage the department with all required responsibilities
 </li>
 <li>
 To communicate regularly with the Front Office Manager and the Director of Rooms
 </li>
 <li>
 To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures
 </li>
 <li>
 To be trained and fully compliant as an active member of the Emergency Response Team (ERT)
 
 </li>
 </ul>
 
 As Duty Manager, we expect from you
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience working in a 5-star hotel environment
 </li>
 <li>
 A minimum of 2 years&rsquo; experience as a Duty Manager, Operations Manager or similar
 </li>
 <li>
 Operational experience from other hotel divisions or similar industry desirable
 </li>
 <li>
 Excellent verbal and written communication skills in English required
 </li>
 <li>
 Perform job with attention to details and the ability to organize and handle multiple tasks effectively
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Crisis management training &amp; experience
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Duty Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
Four Seasons Hotel Istanbul at the Bosphorus is seeking a Bell Captain. Don't miss this unique opportunity to be part of our award winning team, while excelling your career with the world's leading luxury hotel company!
About Four Seasons
 
 
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
About the location:
 
 
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
 
 
Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).
 
 
Four Seasons Hotels Istanbul at the Bosphorus is seeking a Guest Services Manager. Don't miss this unique opportunity to be part of our award winning team, while excelling your career with the world's leading luxury hotel company!
 
 
Join our Team
 
 
The Guest Services Manager is responsible for providing FS quality service to hotel guests and patrons, managing the arrival and departure experiences, event activities, and in-house guest interactions with a positive attitude, hotel knowledge, and attention to detail. They work directly with the Front Office Manager.
 
 
Ideal Candidate
 
 
We are looking for individuals who possess 
 
 
<ul><li>Interviews, trains and schedules the Guest Services Staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Conducts performance reviews. Disciplines staff as needed.
</li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
</li><li>Participate to all operation meetings, runs departmental meetings,
</li><li>Arrival preparation, greeting, room escort, in room orientation, group arrival &amp; departure operation,
</li><li>Room inspections for VIP arrivals,
</li><li>Lobby coverage, Front desk coverage, Concierge coverage,
</li><li>Departure operation, complaint handling, daily guest interactions,
</li><li>Duty Manager responsibilities,
</li><li>Event operations, Hotel taxi operation,
</li><li>Parking Garage operation
</li></ul>The ideal candidate has a minimum of three years of experience in Hospitality Industry or Hotel operations. A degree in a related field is preferred, however, not essential if applicants have previous relevant work experience.
 
 
About Four Seasons Hotels Istanbul
 
 
A thriving metropolis that connects continents, cultures and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations. Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, almost resort-like experience that welcomes guests with luxurious sophistication. Like staying in a friend&rsquo;s home, Four Seasons Hotel Istanbul at Sultanahmet greets guests with a warm embrace, and ushers them to a front row seat to culture, peeling back layers of history as they discover more about the world.
 
 
Sky&rsquo;s the Limit
 
 
Four Seasons Hotels and Resorts have been ranked FORTUNE magazine&rsquo;s &lsquo;100 Best Companies to Work For&rsquo; every year since 1998... Come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees &ndash; people who share a single focus and are inspired to offer great service. 
 
 
What To Expect
 
 
Competitive Salary &amp; Wages
 
 
Private Health Insurance
 
 
Excellent Learning and Development opportunities
 
 
Complimentary Accommodation at other Four Seasons Hotels and Resorts
 
 
Complimentary Dry Cleaning for Business Attire
 
 
Complimentary Employee Meals
 
 
Discounted Indoor Parking Privileges
 
 
&hellip; and so much more!
 
 
Learn more about what it is like to work at Four Seasons, visit us:
 
 
http://jobs.fourseasons.com/
 
 
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
https://www.facebook.com/FourSeasonsJobs
 
 
https://twitter.com/FourSeasonsJobs
 
 
Legal Disclaimer
 
 
7 Nisan 2016 tarihli Resmi Gazetede y&uuml;r&uuml;rl&uuml;&#287;e giren 6698 Say&#305;l&#305; Ki&#351;isel Verileri Koruma Kanununa istinaden, &ouml;zge&ccedil;mi&#351;inizde yer alan ki&#351;isel bilgileriniz kurum b&uuml;nyesinde olu&#351;acak mevcut ve gelecek i&#351;e al&#305;m talepleri do&#287;rultusunda istihdam ama&ccedil;l&#305; kullan&#305;lacak olup, ki&#351;isel bilgileriniz veri taban&#305;m&#305;zda gizlilik i&ccedil;erisinde saklanacakt&#305;r.
 
 
&Ouml;zge&ccedil;mi&#351;inizin veri taban&#305;m&#305;zda istemedi&#287;iniz takdirde contactus.bosphorus@fourseasons.com adresi ile ileti&#351;ime ge&ccedil;menizi rica ederiz.</div>

Bell Captain

Hilton

<div>Director of Operations - Waldorf Astoria Cairo Heliopolis
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
 
What will I be doing? 
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; guest service; refurbishment)</li>
<li>Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li>
<li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li>
<li>Respond to audits that are completed by the company to ensure continual improvement is achieved</li>
<li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li>
<li>Comply and exceed hotel and company Service Standards</li>
<li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li>
<li>Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li>
<li>Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li>
<li>Hold regular briefings and communication meetings with the HOD team</li>
</ul>What are we looking for? 
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
<ul><li>Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li>
<li>Experience in managing budgets, revenue proposals and forecasting results</li>
<li>In-depth knowledge of the hotel / leisure / service sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li>
<li>Accountable and resilient</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Operations - Waldorf Astoria Cairo Heliopolis

Naik Foundation

A Room Division Manager in a hotel is responsible for overseeing the operations of both the Front Office and Housekeeping departments. This position is key in ensuring guest satisfaction, managing operational efficiency, and maintaining high standards of service. Here&rsquo;s a detailed job description for the role of a Room Division Manager:Job Title: Room Division ManagerDepartment: Rooms DivisionReports To: General Manager / Director of OperationsKey Responsibilities:1. Department Management:<ul><li>Oversee the daily operations of both the Front Office (reception, concierge, guest services) and Housekeeping departments.</li><li>Ensure both departments work cohesively to provide exceptional guest service and maintain high operational standards.</li><li>Develop and implement standard operating procedures (SOPs) for all departments under the Room Division.</li></ul>2. Guest Satisfaction:<ul><li>Monitor and address guest feedback to maintain and improve satisfaction levels.</li><li>Ensure the rooms meet cleanliness and quality standards, and that guest inquiries are handled promptly and professionally.</li><li>Resolve guest complaints or issues relating to room assignments, service, and other room-related matters.</li></ul>3. Team Leadership:<ul><li>Supervise, motivate, and train front office and housekeeping staff.</li><li>Monitor team performance and provide continuous feedback to maintain service excellence.</li><li>Oversee departmental schedules, ensuring proper staffing levels for peak periods.</li><li>Conduct performance reviews and support professional development for employees.</li></ul>4. Budget &amp; Financial Management:<ul><li>Prepare and manage the department&rsquo;s budget, including labor costs, room revenues, and operating expenses.</li><li>Monitor room occupancy, revenue management, and pricing strategies to optimize room sales.</li><li>Track departmental costs and implement cost-control measures.</li></ul>5. Operations &amp; Performance Monitoring:<ul><li>Monitor the check-in/check-out process, ensuring it is efficient and seamless.</li><li>Oversee housekeeping operations, ensuring rooms are cleaned, inspected, and ready for guest occupancy according to brand standards.</li><li>Regularly inspect rooms, public areas, and back-of-house areas for cleanliness and safety.</li><li>Ensure adherence to health, safety, and hygiene regulations.</li></ul>6. Collaboration with Other Departments:<ul><li>Coordinate with other departments (e.g., Food and Beverage, Sales &amp; Marketing, Maintenance) to ensure smooth operations.</li><li>Communicate guest preferences and special requests to relevant departments to personalize the guest experience.</li><li>Work with the Sales and Reservations teams to optimize room occupancy and rates.</li></ul>7. Training &amp; Development:<ul><li>Identify training needs and provide ongoing staff development opportunities.</li><li>Stay up-to-date with industry trends and ensure that staff is knowledgeable about best practices and new technologies.</li></ul>8. Technology &amp; Systems Management:<ul><li>Ensure the Property Management System (PMS) is functioning properly and is being used to its full potential.</li><li>Leverage technology to streamline check-in/check-out processes and guest requests.</li><li>Ensure security systems and communication tools are maintained and operating correctly.</li></ul>9. Administrative Duties:<ul><li>Prepare regular reports on room occupancy, revenue, guest satisfaction, and staff performance.</li><li>Maintain accurate records of room inventories and other relevant data.</li><li>Handle administrative duties as required, including payroll, staffing, and procurement for Room Division operations.</li></ul>Qualifications:<ul><li>Education: A degree in Hospitality Management, Business Administration, or a related field is preferred.</li><li>Experience: At least 3-5 years of experience in hotel management, with a focus on rooms division, front office, or housekeeping.</li><li>Skills:</li><li>Strong leadership and team management abilities.</li><li>Excellent communication, organizational, and multitasking skills.</li><li>Strong understanding of financial management and budgeting.</li><li>Knowledge of Property Management Systems (PMS) and other relevant software.</li><li>Ability to handle customer complaints with tact and diplomacy.</li><li>Certifications: Relevant certifications in hotel management or hospitality operations are a plus (e.g., Certified Hotel Administrator).</li></ul>Job Type: Full-time

Rooms Division Manager (Hotel Exp)

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Director of Operations - Waldorf Astoria Cairo Heliopolis

Rooms Division Manager (Hotel Exp)