hotel operations manager

Bukhowa Group of Companies

<p>We are seeking an experienced and dynamic <b>General Manager</b> to oversee the overall operations of our 4-star hotel. The ideal candidate will ensure excellent guest service, strong financial performance, and efficient daily operations while maintaining high hospitality standards.</p><p>Key Responsibilities:</p><ul><li>Oversee daily hotel operations (front office, housekeeping, food &amp; beverage, maintenance)</li><li>Lead, train, and manage all hotel staff</li><li>Ensure high levels of guest satisfaction and handle complaints professionally</li><li>Manage budgets, expenses, and financial performance</li><li>Monitor occupancy rates and revenue growth</li><li>Develop sales and marketing strategies to maximize bookings</li><li>Ensure compliance with hotel policies, safety, and quality standards</li><li>Prepare regular operational and financial reports</li></ul><p>Requirements:</p><ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field</li><li>Minimum 5&ndash;10 years of hotel management experience</li><li>Strong leadership and communication skills</li><li>Proven financial and operational management experience</li><li>Problem-solving and decision-making abilities</li><li>Excellent customer service mindset</li><li>English required; additional languages are an advantage</li></ul><p>Pay: From BD2,200.000 per month</p><p>Work Location: In person</p>

Hotel General Manager

Commonwealth Hotels

<div><div>Join Our Team at Courtyard by Marriott Memphis East Bill Morris Parkway!<br>
<br>
The Courtyard by Marriott Memphis East Bill Morris Parkway is seeking a Hotel Operations Manager.<br>
<br>
<b>About Us:</b><br>
Working at the Courtyard Memphis East Bill Morris Parkway offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Located in the heart of East Memphis, our hotel offers a prime spot for both guests and team members, just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of our team, you will help create a welcoming environment, whether it is serving delicious meals at our Courtyard Bistro or supporting successful business and private events in our flexible venue. Our convenient location ensures easy access to the airport and downtown Memphis attractions, making every day an exciting experience. If you are looking to build your career in a fast-paced, supportive setting, we would love to welcome you to Courtyard Memphis East Bill Morris Parkway!<br>
<br>
<b>Why This Role?</b><br>
Working as a Hotel Operations Manager at Courtyard by Marriott Memphis East Bill Morris Parkway offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.</div>
<div></div><div><b>What&rsquo;s In It for You?</b><br>
Comprehensive Benefits: Medical, Dental and Vision &ndash; <b>AVAILABLE DAY ONE</b><br>
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts<br>
Time Off: Vacation, Personal Days, and Holiday pay<br>
Exclusive Discounts: Hotel, food, and beverage savings for personal travel<br>
Professional Growth: Online training courses and Commonwealth University<br>
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more</div>
<div></div><div><b>Key Responsibilities for the Hotel Operations Manager include:</b></div>
<ul><li>The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include:</li>
<li>Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.</li>
<li>Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.</li>
<li>Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.</li>
<li>Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.</li>
<li>Sales and Marketing Support: Collaborate with the sales to promote the property and increase occupancy and revenue.</li>
<li>Acting as General Manager: Step into the General Manager&rsquo;s role in their absence, making critical decisions and ensuring seamless operations.</li>
</ul>
<div></div><div><b>What We Are Looking for in a Hotel Operations Manager include:</b><br>
Leadership and Management Skills</div>
<ul><li>Ability to motivate, guide, and manage teams across different departments.</li>
<li>Delegation and conflict resolution skills to maintain a productive work environment.</li>
</ul><div>Communication Skills</div>
<ul><li>Strong verbal and written communication for interacting with guests, staff, and upper management.</li>
<li>Active listening to understand and resolve guest or employee concerns effectively.</li>
</ul><div>Customer Service Excellence</div>
<ul><li>A guest-first mindset to ensure high levels of customer satisfaction.</li>
<li>Problem-solving and conflict management to address guest complaints diplomatically.</li>
</ul><div>Financial Acumen</div>
<ul><li>Understanding of budgeting, forecasting, and financial reporting.</li>
<li>Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.</li>
</ul><div>Operational Expertise</div>
<ul><li>Knowledge of hotel management software and systems (e.g., PMS, POS).</li>
<li>Familiarity with housekeeping, front office, food &amp; beverage, and maintenance processes.</li>
</ul><div>Organizational and Time Management</div>
<ul><li>Multitasking ability to handle various operational tasks simultaneously.</li>
<li>Attention to detail and time management to prioritize and meet deadlines.</li>
</ul><div>Problem-Solving Skills</div>
<ul><li>Quick thinking and decision-making under pressure to resolve operational or guest issues.</li>
<li>Analytical skills to identify and address inefficiencies in processes.</li>
</ul><div>Adaptability and Resilience</div>
<ul><li>Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.</li>
<li>Emotional resilience to manage stress and maintain composure during high-pressure situations.</li>
</ul><div>Applicants should have flexibility to work weekends &amp; holidays</div>
<div></div><div><b>Why Commonwealth Hotels?</b><br>
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.<br>
<br>
<b>Explore Our Hotel:</b><br>
https://www.marriott.com/en-us/hotels/memlx-courtyard-memphis-east-bill-morris-parkway/overview/</div>
<div></div><div>At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.<br>
<br>
Join us in shaping the future of hospitality in Memphis, Tennessee! Apply today!</div></div>

Operations Manager

StepStone Hospitality

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  TownePlace Suites Charlotte Fort Mill provides guests with modern accommodations, complimentary breakfast, and a prime location near Indian Land, South Carolina, and Ballantyne Corporate Park. Conveniently situated less than 5 miles from key business centers such as Ballantyne Medical Center and Red Ventures headquarters, the hotel offers fully equipped kitchens in each suite, ergonomic workstations, and access to premium entertainment. For meetings or relaxation, facilities like a meeting space and outdoor patio with a grill are available. As a pet-friendly hotel, TownePlace Suites ensures a welcoming and comfortable experience for business and leisure travelers alike.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time on-site role for a Hotel General Manager located in Fort Mill, SC. The Hotel General Manager will oversee daily operations, ensure guest satisfaction, manage budgets, supervise staff, and coordinate with team members to maintain high service standards. Responsibilities will also include fostering a positive environment, implementing business strategies, managing food and beverage services, and ensuring compliance with organizational and regulatory standards.
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Experience in General Management and Business Management with strong leadership and decision-making skills
  </li>
  <li>
   Proficiency in Customer Service with a proven ability to foster guest satisfaction and address concerns effectively
  </li>
  <li>
   Strong Budgeting skills to manage financial operations and optimize revenue
  </li>
  <li>
   Knowledge of Food &amp; Beverage operations, including inventory management and ensuring compliance with health standards
  </li>
  <li>
   Strong organizational and interpersonal communication skills
  </li>
  <li>
   Ability to inspire and lead teams in a dynamic hospitality environment
  </li>
  <li>
   Bachelor&rsquo;s degree in Hospitality, Business Management, or a related field is preferred
  </li>
  <li>
   Previous experience in hotel management is strongly encouraged
  </li>
 </ul>
</div>


Hampton Inn & Suites Albuquerque - Coors

<p><b>Job Overview</b></p><p>We are seeking a dynamic and proactive Assistant Operations Manager to support daily hotel operations and deliver exceptional guest experiences. This role plays a key part in ensuring smooth front office operations, high service standards, and strong team performance while maintaining Hilton brand consistency. The ideal candidate is hands-on, guest-focused, and thrives in a fast-paced hospitality environment.</p><p><b>Key Responsibilities</b></p><ul><li>Assist in overseeing daily hotel operations including front desk, guest services, housekeeping coordination, and breakfast operations</li><li>Ensure seamless guest check-in and check-out experiences with a focus on service excellence</li><li>Handle guest concerns and service recovery in a professional and timely manner</li><li>Support front office scheduling, staffing, and shift coverage to ensure operational efficiency</li><li>Monitor room inventory, availability, and daily operational reports using hotel systems</li><li>Ensure compliance with Hampton Inn / Hilton brand standards and quality assurance programs</li><li>Train, coach, and support front desk and operational team members</li><li>Assist in managing room revenue, occupancy tracking, and operational reporting</li><li>Coordinate with housekeeping and maintenance teams to ensure room readiness and quality standards</li><li>Support inventory control for operational supplies and cost management initiatives</li><li>Review guest feedback and identify opportunities to improve service and operations</li></ul><p><b>Systems &amp; Technology</b></p><ul><li>Must have experience working with hotel Property Management Systems (PMS)</li><li><b>Hands-on experience with Hilton PEP (Property Engagement Platform) is required</b></li><li>Ability to manage reservations, check-ins/outs, and room inventory within PEP</li><li>Comfortable using hotel reporting tools and basic operational dashboards</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in hotel front office, operations, or hospitality management</li><li>Strong leadership skills with the ability to supervise and motivate team members</li><li>Excellent communication and guest service skills</li><li>Ability to resolve guest issues calmly and effectively</li><li>Strong attention to detail and organizational skills</li><li>Understanding of hotel KPIs such as occupancy, ADR, and guest satisfaction scores</li><li>Ability to work flexible schedules including evenings, weekends, and holidays</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in Hampton Inn or Hilton brand hotels</li><li>Prior Assistant Manager, Front Office Supervisor, or Operations Supervisor experience</li><li>Familiarity with Hilton brand standards and audit processes</li><li>Experience training and developing front desk teams</li></ul><p><b>What We Offer</b></p><ul><li>Competitive pay and growth opportunities within Hilton brand hotels</li><li>Supportive leadership team and positive work culture</li><li>Opportunity to grow into Operations Manager or General Manager track</li></ul><p>Pay: $35,000.00 - $42,000.00 per year</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li></ul><p>Application Question(s):</p><ul><li>Experience with Hilton PEP (Property Engagement Platform)</li></ul><p>Experience:</p><ul><li>Hilton Brand: 1 year (Required)</li></ul><p>Work Location: In person</p>

Assistant Operations Manager

Stonebridge Companies

<div><div>City, State:</div>
Brisbane, California<div></div>
The Operations Manager plays a key leadership role in overseeing the daily operations of the Front Office and Food &amp; Beverage departments, ensuring exceptional guest service, smooth and efficient operations, and full compliance with brand standards. This position works closely with the team to create a welcoming guest experience while supporting a positive, high-performing work environment.<div></div><div><div><br>
Title: Operations Manager</div></div><div><div>
Location: <i>Brisbane, CA</i></div></div><div><div>
FLSA: <i>Exempt</i></div></div><div><div>
Status: <i>Full-time</i></div></div><div><div>
Reports to: General Manager</div></div><div><div>
Supervises: Front Office Department and Food and Beverage</div></div><div></div><div><div><br>
Pay Range: <i>$80,000 - $90,000</i></div></div><div></div><div><div><div>
Job Summary: The Operations Manager is responsible for the day-to-day and long-term management of hotel guest reception, reservations, and housekeeping services, ensuring exceptional guest satisfaction. This role works closely with the General Manager to maintain operational efficiency, exceeding expectations in service delivery, while managing hotel staff and supporting the housekeeping department in the absence of the Housekeeping Manager.</div></div><div></div><div><div><br>
Essential Functions and Duties:</div></div><div><ul><li><div>
Ensure guests are greeted warmly, checked in efficiently, and allocated rooms promptly, providing an exceptional first impression that aligns with company standards.</div></li></ul></div><div><ul><li><div>
Be readily available to handle guest complaints or issues, resolving them swiftly and professionally to ensure guest satisfaction and loyalty.</div></li></ul></div><div><ul><li><div>
Oversee the cleanliness and maintenance of guest rooms and public areas, ensuring they meet company standards for quality and appearance.</div></li></ul></div><div><ul><li><div>
Maximize room occupancy while adhering to established overbooking policies, working closely with the reservations team to ensure availability is optimized.</div></li></ul></div></div><div><div><ul><li><div>
Ensure effective communication and cooperation between front office, housekeeping, and other departments to maintain seamless operations and enhance guest experience.</div></li></ul></div><div><ul><li><div>
Ensure all charges are correctly posted to guest accounts and that credit control procedures are strictly followed, with no bills exceeding limits without prior approval.</div></li></ul></div><div><ul><li><div>
Oversee the daily balancing of hotel accounts, ensuring accuracy in financial reporting and compliance with internal controls.</div></li></ul></div><div><ul><li><div>
Conduct regular performance appraisals, provide ongoing staff training, and ensure that staffing levels are appropriate to maintain quality service.</div></li></ul></div><div><ul><li><div>
Ensure maximum security for guests and their belongings, particularly for items left in safety deposit boxes, and manage hotel entrance accessibility at all times.</div></li></ul></div><div><ul><li><div>
Supervise efficient luggage delivery and collection, ensuring guest services are handled promptly and courteously, including inquiries and bookings.</div></li></ul></div><div><ul><li><div>
Complete all required reports and administrative tasks accurately and on time, ensuring data is prepared for management reviews.</div></li></ul></div><div><ul><li><div>
Take responsibility as the Manager on Duty when required, overseeing the smooth operation of all hotel functions during your shift.</div></li></ul></div><div></div><div><div><i>
Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div></div><div></div><div><div>
Required Experience, Education, and Skills:</div></div><div><ul><li><div>
Two years of Front Desk experience in the hospitality industry, with a proven ability to manage high guest traffic and maintain service standards.</div></li></ul></div><div><ul><li><div>
Associates Degree in hospitality management or a related field preferred.</div></li></ul></div><div><ul><li><div>
Strong multitasking skills with the ability to work in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Exceptional organizational and time-management skills, ensuring tasks are completed efficiently and accurately.</div></li></ul></div><div><ul><li><div>
Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) and hotel property management systems.</div></li></ul></div><div><ul><li><div>
Excellent communication skills, both written and verbal, with the ability to engage guests, team members, and management.</div></li></ul></div><div><ul><li><div>
Ability to handle stressful situations with a calm demeanor, demonstrating problem-solving skills.</div></li></ul></div><div></div><div><div>
Work Environment:</div></div><div><ul><li><div>
The role requires standing and walking for extended periods.</div></li></ul></div></div><div><div><ul><li><div>
Involves frequent interaction with guests, team members, and other departments in a busy hotel environment.</div></li></ul></div><div><ul><li><div>
Exposure to various weather conditions while overseeing outdoor spaces and services when necessary.</div></li></ul></div><div><ul><li><div>
Must be able to lift up to 20 lbs. and occasionally carry objects weighing up to 10 lbs.</div></li></ul></div><div><ul><li><div>
Flexible work schedule, including evenings, weekends, and holidays, as required by hotel operations.</div></li></ul></div><div></div><div><div><br>
Other Duties:</div></div><div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-12<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Crowne Plaza Philadelphia - King of Prussia

<div>
 <strong>
  Join our team at the Fairfield Inn &amp; Suites King of Prussia as the Assistant General Manager.
  <br/>
  <br/>
 </strong>
 Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available.
 <br/>
 <br/>
 Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry!
</div>


Assistant Hotel General Manager

<div><div>Join Our Team at the Residence Inn by Marriott Louisville Airport!<br>
<br>
<b>About Us:</b><br>
Join the team at Residence Inn by Marriott Louisville Airport. Residence Inn by Marriott Louisville Airport emphasizes creating a home-like environment for both guests and team members. The Residence Inn Louisville Airport offers a rewarding experience with numerous benefits. Its prime location near Louisville International Airport makes it a popular choice for business and leisure travelers, ensuring a dynamic and fast-paced work environment. As part of the Marriott and Commonwealth Hotels organization, employees gain access to extensive training programs, career advancement opportunities, and valuable benefits, including competitive pay, travel discounts, healthcare, and retirement plans for eligible team members. The Residence Inn&rsquo;s extended-stay concept fosters a welcoming atmosphere, allowing staff to build meaningful connections with long-term guests, enhancing job satisfaction.<br>
<br>
<b>Why This Role?</b><br>
The Hotel General Manager role at the Residence Inn by Marriott Louisville Airport offers a dynamic leadership opportunity within a well-respected Marriott brand. This position provides the chance to oversee hotel operations, drive financial performance, and create a positive guest experience in a thriving market.
</div>
<div></div><div><b>What&rsquo;s In It for You?</b></div>
<div>Comprehensive Benefits: Medical, Dental, Vision (Day One Coverage)<br>
Financial Perks: 401(k) with company match, on-demand pay, and flexible spending accounts<br>
Time Off: Vacation, Personal Days, and Holiday Pay<br>
Exclusive Discounts: Hotel, food, and beverage savings for personal travel<br>
Professional Growth: Online training courses<br>
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more<br>
</div><div><b>Key Responsibilities for the Hotel General Manager:</b></div>
<ul><li>Lead marketing and promotion efforts to enhance the property&rsquo;s reputation</li>
<li>Manage budgets, financial plans, and statistical records</li>
<li>Recruit, train, and mentor staff</li>
<li>Achieve profit and operational targets</li>
<li>Address guest concerns, professionalism, and poise</li>
<li>Ensure compliance with brand standards and regulatory requirements</li>
</ul>
<div><br>
<b>What We Are Looking for in a Hotel General Manager includes:</b></div>
<ul><li>Proven success as a General Manager (3+ years); Marriott brand experience is a plus</li>
<li>Strong interpersonal skills and professional demeanor</li>
<li>Detail-oriented with excellent organizational skills</li>
<li>Experience in group and transient sales processes and forecasting</li>
<li>A flexible, adaptable leader with a focus on achieving excellence</li>
</ul>
<div><br>
<b>Why Commonwealth Hotels?</b><br>
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.<br>
<br>
<b>Explore Our Hotel:</b><br>
https://www.marriott.com/en-us/hotels/sdfra-residence-inn-louisville-airport/overview/<br>
<br>
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.<br>
<br>
Join us in shaping the future of hospitality in Louisville, Kentucky. Apply today!</div></div>

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