hotel operations manager

Hilton

<div>Operations Manager
The Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing? 
As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<div><ul><li> 
Work with the General Manager to actively manage key property issues (including key projects; customer service; day to day operations)</li></ul></div><ul><li>Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals</li><li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>Demonstrate a strong background in Rooms operations, ensuring high standards in Front Office, Housekeeping, and Guest Services.</li><li>Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>Maintain active exposure to Food &amp; Drink operations, supporting service excellence and departmental collaboration</li><li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>Comply and exceed hotel and company Service Standards</li><li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>Maintain a solid understanding of safety and security protocols, ensuring compliance and proactive risk management across the property.</li><li>Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>Hold regular briefings and communication meetings with the HOD team</li></ul> 
 
What are we looking for? 
The Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:<div><ul><li> 
A degree or diploma in Hotel Management or equivalent</li><li>In-depth strong Rooms Management, preferably with commercial acumen</li><li>In-depth knowledge of the hotel / leisure / service sector</li><li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>Accountable and resilient</li><li>Ability to work under pressure</li></ul></div><div>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 
<ul><li>Knowledge of the hotel property management systems</li><li>Previous experience in the same or similar role</li></ul></div>
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</div>

Operations Manager

Hampton Inn & Suites Scottsboro

Job Title: General Manager Location: Hoover, ALJob DescriptionFocused service hotel in Hoover, Alabama, is seeking a dynamic and experienced General Manager to lead our hotel team to new heights. As a General Manager, you will be responsible for overseeing all aspects of hotel operations, ensuring that our guests enjoy an exceptional stay while maintaining high standards of service, quality, and profitability. If you are a hospitality professional with strong leadership skills and a passion for guest satisfaction, we want you to join our team!Responsibilities<ul><li>Leadership &amp; Management: Lead, mentor, and develop a diverse hotel staff, fostering a positive and productive work environment.</li><li>Operational Excellence: Oversee daily hotel operations, ensuring all departments run smoothly and efficiently, including front desk, housekeeping, Breakfast and maintenance.</li><li>Guest Experience: Ensure guest satisfaction by maintaining high standards of service quality and promptly addressing any guest concerns or complaints.</li><li>Financial Performance: Develop and manage budgets, forecast revenue, control expenses, and ensure the property meets its financial objectives.</li><li>Sales &amp; Marketing: Work with the sales and marketing team to develop and execute strategies that drive room occupancy, revenue, and guest loyalty.</li><li>Compliance &amp; Safety: Ensure compliance with Hilton brand standards, local regulations, and safety policies, prioritizing the well-being of both guests and employees.</li><li>Community Engagement: Build positive relationships within the community, participating in local events and promoting the hotel&rsquo;s presence.</li></ul>Qualifications<ul><li>Experience: Minimum of 3-5 years of experience in a hotel management role, preferably with Hilton or other major hotel brands.</li><li>Education: Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field preferred; equivalent experience considered.</li><li>Skills: Strong leadership, organizational, and communication skills; proven ability to manage teams, resolve conflicts, and improve operational performance.</li><li>Financial Acumen: Solid understanding of budgeting, forecasting, and financial reporting.</li><li>Customer-Centric: A passion for hospitality and a dedication to providing exceptional guest experiences.</li><li>Tech-Savvy: Proficiency in hotel management software, Microsoft Office, and other relevant platforms.</li><li>Food Handling: ServSafe certification preferred</li><li>CPR &amp; First Aid: certification preferred.</li></ul>What We Offer<ul><li>Competitive salary and bonus potential</li><li>Hilton Team Member Travel Program discounts</li><li>Career development and growth opportunities within Hilton&rsquo;s and Baron Hospitality networks</li><li>Supportive and collaborative work environment</li></ul>If you are a results-oriented, strategic leader with a passion for hospitality, apply now to join our team in Hoover, Alabama. We look forward to welcoming you!Baron Hospitality is an Equal Opportunity Employer.Job Type: Full-timePay: $55,000.00 - $65,000.00 per yearWork Location: In person

Hotel General Manager

<div>
 The Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
 
 
 
 What will I be doing?
 
 
 
 As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Work with the General Manager to actively manage key property issues (including key projects; customer service; day to day operations)
 </li>
 <li>
 Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
 </li>
 <li>
 Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
 </li>
 <li>
 Demonstrate a strong background in Rooms operations, ensuring high standards in Front Office, Housekeeping, and Guest Services.
 </li>
 <li>
 Respond to audits that are completed by the company to ensure continual improvement is achieved
 </li>
 <li>
 Maintain active exposure to Food &amp; Drink operations, supporting service excellence and departmental collaboration
 </li>
 <li>
 Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
 </li>
 <li>
 Comply and exceed hotel and company Service Standards
 </li>
 <li>
 Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
 </li>
 <li>
 Maintain a solid understanding of safety and security protocols, ensuring compliance and proactive risk management across the property.
 </li>
 <li>
 Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
 </li>
 <li>
 Hold regular briefings and communication meetings with the HOD team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 The Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 In-depth strong Rooms Management, preferably with commercial acumen
 </li>
 <li>
 In-depth knowledge of the hotel / leisure / service sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Ability to work under pressure
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Future Development Holdings

HOTEL GENERAL MANAGER We invites application for Hotel General Manager for our . The candidate should have similar role experience on Minimum 4-5 Years with a know brand.Key Responsibilities: -Must know the the SOP's for Hotel and should be capable to run the Operations Organize and supervise shifts, Manage and lead staff Plan and work to budgets, maximize profits and achieve sales targets on monthly basis. Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security. Nurture a positive working environment and improve restaurant ambiance, neat and cleanRequirements: Must be self starter, capable of working independently and under pressure<ul><li>Strongteam commitment, leadership competencies and customer interaction skill</li><li>Candidate must possess Graduate degree or above in the respective field</li></ul>Minimum 4-5 years of experience in a similar position.Job Type: Full-timePay: From Rs35,000.00 per month

Park Avenue Hotel , Bannerghata Road

About Us:We are a growing group of business hotels and restaurants with established properties in Bangalore, Chennai, and Trichy. Our new premium hotel on Bannerghatta Road is committed to delivering exceptional guest experiences with elegance, efficiency, and warmth.Role Overview:The Duty Manager plays a key role in ensuring the smooth functioning of the hotel during their shift. Acting as the face of the property, you will manage guest interactions, coordinate operations across departments, and uphold service excellence.Key Responsibilities:<ul><li>Oversee hotel operations and guest services during assigned shifts</li><li>Ensure smooth check-in/check-out and resolve guest issues promptly</li><li>Liaise with all departments to ensure operational consistency and high standards</li><li>Monitor property cleanliness, staff conduct, and service quality</li><li>Handle guest complaints, emergency situations, and special requests</li><li>Prepare shift reports and escalate any major incidents to senior management</li><li>Manage VIP arrivals and ensure personalized guest attention</li><li>Support the front office team during peak hours</li></ul>Requirements:<ul><li>Degree/Diploma in Hotel Management or related field</li><li>Minimum 5 years of experience in hotel operations or front office management</li><li>Strong interpersonal and leadership skills</li><li>Excellent problem-solving and guest-handling abilities</li><li>Flexibility to work in shifts, including weekends and holidays</li><li>Familiarity with hotel management software is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Career growth within a rapidly expanding hospitality group</li><li>A professional and supportive work environment</li></ul>Job Type: Full-timePay: &#8377;27,000.00 - &#8377;29,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Duty Manager

ARVEN CONSULTANCY

<div>
 
 Our strategic partner is a well-established and prestigious brand in the hospitality industry, dedicated not only to offering comfort but also to creating a flawless guest experience. With its innovative vision, commitment to service excellence, and operations aligned with international standards, our partner stands out as a leader in the sector. To further strengthen their professional team, they are now seeking a
 
 
 Hotel Operations Manager
 
 .
 
 
 
 
 
 
 Operation Manager, responsible for managing the hotel&rsquo;s daily operations effectively and efficiently. Ensures the highest level of guest satisfaction while maintaining cost control, optimizing operational processes, and managing staff performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Ensure the smooth functioning of all operational departments of the hotel (front office, housekeeping, F&amp;B, technical services, etc.).
 </li>
 <li>
 Monitor and continuously improve service quality to enhance guest satisfaction.
 </li>
 <li>
 Prepare daily, weekly, and monthly operational reports and present them to senior management.
 </li>
 <li>
 Manage the operational budget; control expenses and ensure efficiency.
 </li>
 <li>
 Oversee staff recruitment, training, shift planning, and performance management processes.
 </li>
 <li>
 Follow emergency procedures and ensure compliance with occupational safety standards.
 </li>
 <li>
 Handle complaints and guest feedback in a professional manner.
 </li>
 <li>
 Collaborate with the sales and marketing team to develop operational strategies that increase revenue.
 </li>
 <li>
 Manage supplier relationships and oversee procurement and inventory control processes.
 </li>
 <li>
 Ensure compliance with quality standards during internal audits.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Tourism &amp; Hospitality Management or a related field.
 </li>
 <li>
 Minimum 5&ndash;7 years of hospitality experience, preferably in a managerial role.
 </li>
 <li>
 Strong leadership, crisis management, and problem-solving skills.
 </li>
 <li>
 Proficient in planning, reporting, and budget management.
 </li>
 <li>
 Advanced level of English (a second foreign language is an asset).
 </li>
 <li>
 Proficiency in MS Office and hotel management software.
 </li>
 </ul>
 
 
</div>

Operation Manager

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