hotel operations manager

Commonwealth Hotels

<div><div>Join Our Team at Courtyard by Marriott Memphis East Bill Morris Parkway! 
 
The Courtyard by Marriott Memphis East Bill Morris Parkway is seeking a Hotel Operations Manager. 
 
About Us: 
Working at the Courtyard Memphis East Bill Morris Parkway offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Located in the heart of East Memphis, our hotel offers a prime spot for both guests and team members, just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of our team, you will help create a welcoming environment, whether it is serving delicious meals at our Courtyard Bistro or supporting successful business and private events in our flexible venue. Our convenient location ensures easy access to the airport and downtown Memphis attractions, making every day an exciting experience. If you are looking to build your career in a fast-paced, supportive setting, we would love to welcome you to Courtyard Memphis East Bill Morris Parkway! 
 
Why This Role? 
Working as a Hotel Operations Manager at Courtyard by Marriott Memphis East Bill Morris Parkway offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.</div>
<div></div><div>What&rsquo;s In It for You? 
Comprehensive Benefits: Medical, Dental and Vision &ndash; AVAILABLE DAY ONE 
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts 
Time Off: Vacation, Personal Days, and Holiday pay 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses and Commonwealth University 
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more</div>
<div></div><div>Key Responsibilities for the Hotel Operations Manager include:</div>
<ul><li>The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include:</li>
<li>Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.</li>
<li>Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.</li>
<li>Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.</li>
<li>Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.</li>
<li>Sales and Marketing Support: Collaborate with the sales to promote the property and increase occupancy and revenue.</li>
<li>Acting as General Manager: Step into the General Manager&rsquo;s role in their absence, making critical decisions and ensuring seamless operations.</li>
</ul>
<div></div><div>What We Are Looking for in a Hotel Operations Manager include: 
Leadership and Management Skills</div>
<ul><li>Ability to motivate, guide, and manage teams across different departments.</li>
<li>Delegation and conflict resolution skills to maintain a productive work environment.</li>
</ul><div>Communication Skills</div>
<ul><li>Strong verbal and written communication for interacting with guests, staff, and upper management.</li>
<li>Active listening to understand and resolve guest or employee concerns effectively.</li>
</ul><div>Customer Service Excellence</div>
<ul><li>A guest-first mindset to ensure high levels of customer satisfaction.</li>
<li>Problem-solving and conflict management to address guest complaints diplomatically.</li>
</ul><div>Financial Acumen</div>
<ul><li>Understanding of budgeting, forecasting, and financial reporting.</li>
<li>Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.</li>
</ul><div>Operational Expertise</div>
<ul><li>Knowledge of hotel management software and systems (e.g., PMS, POS).</li>
<li>Familiarity with housekeeping, front office, food &amp; beverage, and maintenance processes.</li>
</ul><div>Organizational and Time Management</div>
<ul><li>Multitasking ability to handle various operational tasks simultaneously.</li>
<li>Attention to detail and time management to prioritize and meet deadlines.</li>
</ul><div>Problem-Solving Skills</div>
<ul><li>Quick thinking and decision-making under pressure to resolve operational or guest issues.</li>
<li>Analytical skills to identify and address inefficiencies in processes.</li>
</ul><div>Adaptability and Resilience</div>
<ul><li>Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.</li>
<li>Emotional resilience to manage stress and maintain composure during high-pressure situations.</li>
</ul><div>Applicants should have flexibility to work weekends &amp; holidays</div>
<div></div><div>Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. 
 
Explore Our Hotel: 
https://www.marriott.com/en-us/hotels/memlx-courtyard-memphis-east-bill-morris-parkway/overview/</div>
<div></div><div>At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. 
 
Join us in shaping the future of hospitality in Memphis, Tennessee! Apply today!</div></div>

Operations Manager

DoubleTree by Hilton

<div>Description:

Are you a passionate hospitality professional looking for an opportunity to make your mark in the industry as a General Manager of a full service hotel? If so, we have the perfect role for you! We are looking for an experienced and enthusiastic General Manager to lead our full service hotel and help us deliver an excellent guest experience. As our General Manager, you will be responsible for overseeing all aspects of our hotel operations, from guest services, to housekeeping, to food and beverage, while ensuring that our guests have an enjoyable and memorable stay. You will also work closely with our sales and marketing teams to ensure that our hotel is consistently promoted and generating new business. If you have a track record of success in hotel management and a passion for exceptional customer service, we invite you to apply!
Job Responsibilities<ul><li>
 Develop and implement strategic plans to maximize profits and enhance customer satisfaction</li><li>
 Oversee all operations of the hotel, including staff management, budgeting, and financial reporting</li><li>
 Maintain excellent relationships with hotel staff, guests, and vendors</li><li>
 Ensure that hotel staff are properly trained and have the necessary resources to perform their job duties</li><li>
 Monitor all hotel departments to ensure they are meeting service standards</li><li>
 Develop and maintain a marketing strategy to promote the hotel</li><li>
 Respond to customer complaints in a timely and professional manner</li><li>
 Monitor the competition and identify areas of opportunity</li><li>
 Manage the hotel&rsquo;s budget and financial goals</li><li>
 Ensure compliance with local, state, and federal regulations</li><li>
 Oversee all hiring, training, and disciplinary processes for staff</li><li>
 Implement policies and procedures to ensure safety and security of staff and guests</li><li>
 Maintain accurate records of the hotel&rsquo;s financials</li><li>
 Oversee the development of new hotel services and products.</li></ul>
Requirements:
<ul><li> Proven experience as a General Manager in the hospitality industry</li><li>
 Excellent communication and interpersonal skills</li><li>
 The ability to motivate and lead a team</li><li>
 Strong problem-solving and decision-making skills</li><li>
 Knowledge of hotel operations and procedures</li><li>
 Understanding of budgeting and cost control</li><li>
 An eye for detail and the ability to troubleshoot</li><li>
 Familiarity with computer systems such as Microsoft Office</li><li>
 A commitment to providing exceptional customer service</li><li>
 Ability to think and act quickly in response to customer needs</li><li>
 Ability to resolve conflicts and maintain a positive attitude</li><li>
 Ability to work with a diverse group of staff and guests</li><li>
 Willingness to work flexible hours including evenings and weekends</li></ul></div>

General Manager

Assurance Hospitality Management

Job SummaryWe are seeking an experienced and motivated General Manager to oversee all operations at our 105-room Comfort Inn in West Valley City, UT. This role is responsible for leading the hotel team, ensuring excellent guest satisfaction, and driving revenue growth.You will manage all departments&mdash;including front desk, housekeeping, maintenance, and sales&mdash;and report directly to the Director of Hotel Operations.Responsibilities<ul><li>Oversee daily hotel operations across all departments</li><li>Hire, train, and develop team members to build a strong, successful staff</li><li>Ensure exceptional guest service and maintain high customer satisfaction scores</li><li>Lead the team to meet monthly and quarterly revenue goals</li><li>Monitor performance, coach employees, and improve service standards</li><li>Maintain brand standards and ensure compliance with company policies</li><li>Control costs while maximizing revenue and profitability</li><li>Prepare and submit operational and financial reports on time</li><li>Assist with sales efforts and help secure new business when needed</li><li>Be available for flexible scheduling, including weekends, holidays, and occasional after-hours needs</li><li>Provide support to other company properties if required</li></ul>Qualifications<ul><li>Minimum 5 years of hotel management experience (Marriott, Hilton, Choice, or IHG preferred)</li><li>Strong leadership and team management skills</li><li>Excellent communication and guest service skills</li><li>Solid understanding of revenue management and hotel financials</li><li>Ability to work in a fast-paced, 24/7 environment</li><li>Self-motivated and able to work independently</li><li>Proficient with computers and hotel systems</li></ul>Preferred Qualifications<ul><li>Associate degree or higher</li><li>Experience working in multiple hotel departments</li></ul>Schedule<ul><li>Full-time</li><li>Flexible schedule required (including weekends and holidays)</li></ul>Why Join Us?<ul><li>Opportunity to lead a well-established property</li><li>Supportive ownership and management team</li><li>Growth opportunities within the organization</li></ul>Job Type: Full-timePay: Up to $72,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Hotel management: 3 years (Required)</li></ul>Work Location: In person

Hotel General Manager

COREcruitment Ltd

<div>
 
 
 Hotel General Manager
 
 
 
 
 Location:
 
 Palm Beach, Florida
 
 
 
 Salary:
 
 $150,000&ndash;$250,000+
 
 
 
 Benefits:
 
 PTO, 401(k), comprehensive benefits, relocation assistance
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking an experienced
 
 Hotel General Manager
 
 with a proven track record in
 
 luxury independent hotel operations
 
 . This is a rare opportunity to lead a boutique oceanfront resort, overseeing all aspects of hotel operations, guest experience, and team performance.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide leadership and strategic direction across all hotel departments, ensuring seamless day-to-day operations.
 </li>
 <li>
 Maintain and elevate luxury service standards, delivering exceptional guest experiences in every facet of the property.
 </li>
 <li>
 Oversee financial performance, including budgeting, P&amp;L management, forecasting, and cost control.
 </li>
 <li>
 Lead, mentor, and develop a high-performing team, fostering a culture of excellence and collaboration.
 </li>
 <li>
 Collaborate with food &amp; beverage, spa, and front office teams to ensure top-tier service and operational efficiency.
 </li>
 <li>
 Ensure compliance with brand standards, health and safety regulations, and local laws.
 </li>
 <li>
 Drive revenue growth through operational innovation, upselling strategies, and guest engagement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Extensive experience managing
 
 luxury boutique or independent resorts
 
 , ideally with oceanfront or high-end hospitality exposure.
 </li>
 <li>
 Strong financial acumen with proven P&amp;L management experience.
 </li>
 <li>
 Exceptional leadership skills with the ability to motivate and develop staff at all levels.
 </li>
 <li>
 Excellent communication, organizational, and problem-solving abilities.
 </li>
 <li>
 Passion for delivering a personalized, world-class guest experience.
 </li>
 </ul>
 
 
 
 
 
 Why Join:
 
 
 <ul>
 <li>
 Competitive compensation package with salary up to $250k.
 </li>
 <li>
 PTO, 401(k), full benefits, and relocation assistance.
 </li>
 </ul>
 
 Lead a prestigious independent property in an iconic Palm Beach location, combining professional growth with lifestyle luxury.
 
</div>

Hampton Inn Farmers Branch

Hotel &amp; Position Overview Step into the dynamic role of Hotel General Manager, where you will lead the overall operations of a vibrant hospitality establishment. Frontera Hotel Group is looking for a General Manager to join our new Towneplace Suites Hobby Airport. This position offers an exciting opportunity to shape guest experiences, oversee daily management, and drive the success of the hotel. As a key leader, you will foster a welcoming environment, ensure exceptional service, and implement strategic initiatives to elevate the hotel's reputation and profitability. Your energetic leadership will inspire teams, optimize operational efficiency, and uphold the highest standards of hospitality excellence.Responsibilities<ul><li>Oversee all hotel operations, including front desk management, guest services, housekeeping, breakfast, and maintenance departments</li><li>Lead and supervise staff across multiple departments, ensuring high levels of performance and guest satisfaction</li><li>Develop and implement revenue management strategies to maximize occupancy rates and profitability</li><li>Manage budgeting processes, control costs, and ensure financial targets are met or exceeded</li><li>Foster strong guest relations by addressing concerns promptly and ensuring memorable experiences for all visitors</li><li>Coordinate with human resources on hiring, training, performance evaluations, and staff development initiatives</li><li>Oversee night audit procedures and ensure accurate financial reporting and record keeping</li><li>Maintain compliance with hospitality standards, safety regulations, and hotel policies</li><li>Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently</li><li>Promote a positive work environment that encourages teamwork, leadership growth, and continuous improvement</li></ul>Qualifications<ul><li>Proven supervising experience within the hospitality or hotel management industry</li><li>Strong leadership skills with the ability to motivate teams and foster a collaborative environment</li><li>Excellent customer service skills with a focus on guest satisfaction and relations</li><li>Experience in revenue management, budgeting, human resources, and hospitality management best practices</li><li>Multilingual or bilingual abilities are highly desirable to enhance guest interactions in diverse markets</li><li>2 - 5 years of experience in a General Manager capacity</li><li>Must have an understanding of Microsoft Office (Word / Excel)</li><li>Fosse / GXP / Marriott Systems experience a plus</li></ul>Pay: $63,000.00 - $70,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hotel management: 2 years (Required)</li><li>Hotel: 5 years (Required)</li></ul>Work Location: In person

SPX GB Hospitality 

Job SummaryThe General Manager provides leadership and management for all hotel operations including team member staffing andrelations, budgeting and financial responsibilities, forecasting, sales and marketing, guest services and facilitiesmanagement. The General Manager is responsible for establishing a positive work environment, delivering exceptionalguest service and administering policies and procedures established by the company and the hotel brand.Essential Duties and Responsibilities<ul><li>Develops, coordinates and implements all day-to-day operations of the hotel</li></ul><ul><li>Directs efforts related to team member staffing including recruitment, orientation, training &amp; development,</li></ul>scheduling, counseling, performance management, and other team member relations issues<ul><li>Maintains personal connections with guests, clients and community organizations</li></ul><ul><li>Prepares annual operating budget to include a sales, marketing and revenue management plan</li></ul><ul><li>Analyzes financial performance by comparing actual performance to planned performance, identifying</li></ul>variances, and initiating corrective action<ul><li>Maintains product and service quality standards by implementing policies and procedures, investigating</li></ul>deficiencies/complaints, and initiating corrective action<ul><li>Inspects guestrooms to ensure all company and brand cleanliness standards are met</li></ul><ul><li>Monitors and upholds procedures for control of supplies, keys, monies and credit</li></ul><ul><li>Monitors and upholds procedures for safety and security of hotel staff and guests</li></ul><ul><li>Maintains knowledge, skills, and abilities needed to perform any position at the hotel</li></ul><ul><li>Remains current on industry trends and local market activities</li></ul><ul><li>Performs additional responsibilities as assigned by leadership</li></ul>Qualifications<ul><li>College degree or the equivalent in related work experience</li></ul><ul><li>5 or more years of hotel experience with three years in a management position</li></ul><ul><li>Strong interpersonal and communication skills</li></ul><ul><li>Ability to speak clearly and listen attentively</li></ul><ul><li>Ability to read and write effectively</li></ul><ul><li>Ability to resolve problems effectively</li></ul><ul><li>Ability to manage stressful situations with poise and finesse</li></ul><ul><li>Conduct work-related functions in a professional manner</li></ul>Job Type: Full-timePay: From $50,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Paid training</li></ul>Work Location: In person

Hampton Inn & Suites Albuquerque - Coors

Job OverviewWe are seeking a dynamic and proactive Assistant Operations Manager to support daily hotel operations and deliver exceptional guest experiences. This role plays a key part in ensuring smooth front office operations, high service standards, and strong team performance while maintaining Hilton brand consistency. The ideal candidate is hands-on, guest-focused, and thrives in a fast-paced hospitality environment.Key Responsibilities<ul><li>Assist in overseeing daily hotel operations including front desk, guest services, housekeeping coordination, and breakfast operations</li><li>Ensure seamless guest check-in and check-out experiences with a focus on service excellence</li><li>Handle guest concerns and service recovery in a professional and timely manner</li><li>Support front office scheduling, staffing, and shift coverage to ensure operational efficiency</li><li>Monitor room inventory, availability, and daily operational reports using hotel systems</li><li>Ensure compliance with Hampton Inn / Hilton brand standards and quality assurance programs</li><li>Train, coach, and support front desk and operational team members</li><li>Assist in managing room revenue, occupancy tracking, and operational reporting</li><li>Coordinate with housekeeping and maintenance teams to ensure room readiness and quality standards</li><li>Support inventory control for operational supplies and cost management initiatives</li><li>Review guest feedback and identify opportunities to improve service and operations</li></ul>Systems &amp; Technology<ul><li>Must have experience working with hotel Property Management Systems (PMS)</li><li>Hands-on experience with Hilton PEP (Property Engagement Platform) is required</li><li>Ability to manage reservations, check-ins/outs, and room inventory within PEP</li><li>Comfortable using hotel reporting tools and basic operational dashboards</li></ul>Requirements<ul><li>Previous experience in hotel front office, operations, or hospitality management</li><li>Strong leadership skills with the ability to supervise and motivate team members</li><li>Excellent communication and guest service skills</li><li>Ability to resolve guest issues calmly and effectively</li><li>Strong attention to detail and organizational skills</li><li>Understanding of hotel KPIs such as occupancy, ADR, and guest satisfaction scores</li><li>Ability to work flexible schedules including evenings, weekends, and holidays</li></ul>Preferred Qualifications<ul><li>Experience in Hampton Inn or Hilton brand hotels</li><li>Prior Assistant Manager, Front Office Supervisor, or Operations Supervisor experience</li><li>Familiarity with Hilton brand standards and audit processes</li><li>Experience training and developing front desk teams</li></ul>What We Offer<ul><li>Competitive pay and growth opportunities within Hilton brand hotels</li><li>Supportive leadership team and positive work culture</li><li>Opportunity to grow into Operations Manager or General Manager track</li></ul>Pay: $35,000.00 - $42,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li></ul>Application Question(s):<ul><li>Experience with Hilton PEP (Property Engagement Platform)</li></ul>Experience:<ul><li>Hilton Brand: 1 year (Required)</li></ul>Work Location: In person

Assistant Operations Manager

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