hotel operations manager

Al Siddique

Job Title: Deputy Manager Company: Zenith Crown Suites Location: Bahria Town Phase 8, Business District, Rawalpindi Salary: PKR 70,000 &ndash; 90,000 per month Experience: Minimum 5 yearsAbout Zenith Crown SuitesZenith Crown Suites is a 4-star luxury hotel apartment located in Bahria Town Phase 8, Rawalpindi. We are committed to delivering exceptional guest experiences through premium hospitality, professional service, and operational excellence. We are seeking an experienced and motivated Deputy Manager to support the Hotel Manager in leading hotel operations and maintaining the highest standards of service.Job SummaryThe Deputy Manager serves as the second-in-command of the hotel and plays a vital role in overseeing day-to-day operations. This position supports the Hotel Manager in ensuring smooth operations across all departments, maintaining service excellence, leading teams, and delivering an outstanding guest experience. The Deputy Manager will assume full operational responsibility in the Hotel Manager's absence.Candidates with experience in internationally recognized hotel chains will be given preference.Key Responsibilities<ul><li>Assist the Hotel Manager in managing the overall operations of the hotel.</li><li>Assume responsibility for hotel operations in the absence of the Hotel Manager.</li><li>Supervise Front Office, Housekeeping, Food &amp; Beverage, Kitchen, Maintenance, Security, Sales &amp; Marketing, Human Resources, and Finance departments.</li><li>Ensure all departments operate efficiently and in accordance with hotel policies and SOPs.</li><li>Monitor departmental performance and support managers in achieving operational objectives.</li><li>Resolve guest complaints promptly while maintaining exceptional service standards.</li><li>Conduct routine inspections to ensure cleanliness, safety, and operational quality.</li><li>Coordinate with department heads to improve communication and workflow.</li><li>Ensure compliance with health, safety, and regulatory requirements.</li><li>Support recruitment, staff training, scheduling, and performance evaluations.</li><li>Prepare operational reports and recommend improvements to enhance efficiency.</li><li>Monitor operational costs while maintaining high-quality service.</li><li>Foster a professional, positive, and guest-focused working environment.</li></ul>Requirements<ul><li>Bachelor's degree is required.</li><li>Degree in Hospitality Management or Hotel Management will be an advantage.</li><li>Minimum 5 years of experience in hotel operations, including supervisory or management responsibilities.</li><li>Experience in a 4-star or 5-star hotel is preferred.</li><li>Experience with an internationally recognized hotel chain will be highly preferred.</li></ul>Required Skills<ul><li>Hotel Operations Management</li><li>Leadership and Team Management</li><li>Guest Relations</li><li>Staff Supervision</li><li>Problem Solving and Decision Making</li><li>Conflict Resolution</li><li>Excellent Communication and Interpersonal Skills</li><li>Organizational and Time Management Skills</li><li>Operational Planning</li><li>Microsoft Office Proficiency</li></ul>Benefits<ul><li>Competitive salary package</li><li>Accommodation provided</li><li>Staff meals</li><li>Uniform provided</li><li>Professional work environment</li><li>Career growth and development opportunities</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Deputy Manager

Aloft San Jose Cupertino and Aloft Cupertino

General Manager &ndash; Marriott Aloft Hotel Operations &amp; LeadershipLOCATION: Aloft San Jose Cupertino | 4241 Moorpark Ave, San Jose, CA 95129SCHEDULE: Full-Time | Must be able to work weekdays, weekends, &amp; holidays as neededPAY: Starting $100K-$115K Annual Salary + Bonus EligibleBENEFITS: Executive leadership benefits package including hotel discounts, paid sick leave, paid vacation, health insurance, 401(k) plan, leadership development opportunities, and performance-based incentives.SUMMARY: Seeking an experienced, service-driven, and strategic hospitality leader to serve as General Manager for our Marriott Aloft property. This executive leadership role is responsible for overseeing all aspects of hotel operations, financial performance, guest satisfaction, team development, sales growth, and brand compliance while creating a culture centered around service excellence, accountability, and operational success. The ideal candidate is a dynamic hospitality professional with proven hotel leadership experience, strong business acumen, and the ability to inspire teams while driving operational and financial results. This role is ideal for a leader who thrives in a fast-paced environment and is passionate about guest experience, associate engagement, revenue generation, and Marriott brand standards.YOUR DAY-TO-DAY:<ul><li>Lead all day-to-day hotel operations including front office, housekeeping, food &amp; beverage, engineering, guest services, sales, and administrative functions.</li><li>Drive exceptional guest satisfaction and operational excellence by maintaining high standards of hospitality, cleanliness, service, and brand execution.</li><li>Lead, mentor, coach, and develop department leaders, managers, and hotel associates to build high-performing teams and a positive workplace culture.</li><li>Oversee recruiting, hiring, onboarding, training, performance management, employee engagement, corrective action, and leadership development initiatives.</li><li>Ensure compliance with Marriott brand standards, company policies, operational procedures, and safety regulations.</li><li>Analyze hotel performance metrics, STR reports, guest satisfaction scores, labor costs, and operational data to identify opportunities for improvement and revenue growth.</li><li>Prepare and manage annual budgets, monthly forecasting, labor planning, and operational expense controls.</li><li>Conduct monthly P&amp;L reviews and partner with department leaders to ensure financial goals and profitability targets are achieved.</li><li>Collaborate with sales and revenue management teams to maximize occupancy, ADR, RevPAR, and overall hotel revenue performance.</li><li>Lead operational meetings, department head meetings, and executive leadership discussions to ensure alignment on hotel priorities and business goals.</li><li>Resolve escalated guest concerns professionally and effectively while ensuring service recovery and guest retention.</li><li>Maintain strong relationships with Marriott representatives, ownership groups, vendors, community partners, and local organizations.</li><li>Participate in community engagement, networking events, and sales initiatives to strengthen the hotel&rsquo;s market presence and public image.</li><li>Ensure property maintenance, cleanliness, safety, and preventative maintenance programs are executed effectively.</li><li>Support special projects, operational initiatives, renovations, and process improvement efforts as needed.</li></ul>WHAT IT TAKES TO SUCCEED:<ul><li>Minimum of 5 years of progressively responsible hotel leadership or hospitality management experience required.</li><li>Previous Hotel General Manager experience strongly preferred.</li><li>Previous Hotel Assistant General Manager or Hotel Operations Manager required.</li><li>Ability to cover front desk shifts an conduct hotel room inspections as needed.</li><li>Marriott hotel experience preferred; Aloft, select-service, or lifestyle hotel experience is a plus.</li><li>Strong understanding of hotel operations including front office, housekeeping, engineering, food &amp; beverage, revenue management, and guest services.</li><li>Proven ability to lead teams, drive performance, and create a culture of accountability and service excellence.</li><li>Strong financial acumen including budgeting, forecasting, labor management, P&amp;L analysis, and expense control.</li><li>Sales-minded leader with experience supporting revenue growth, market positioning, and guest loyalty initiatives.</li><li>Excellent leadership, communication, conflict resolution, and organizational skills.</li><li>Ability to analyze operational and financial data and communicate actionable business strategies.</li><li>Proficiency with hotel property management systems (PMS), Microsoft Excel, PowerPoint, and hotel operational reporting systems.</li><li>Strong understanding of guest satisfaction platforms, online reputation management, and service recovery best practices.</li><li>Professional, energetic, and guest-focused leadership style with strong interpersonal skills.</li><li>Dependable attendance, professionalism, and operational flexibility required.</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li><li>ESSENTIAL PHYSICAL REQUIREMENTS: Ability to stand, walk, and move throughout hotel property for extended periods; Ability to occasionally lift, carry, push, or move supplies and equipment weighing up to 25 pounds, with or without reasonable accommodation.</li></ul>ABOUT SHASHI HOSPITALITY GROUP: Shashi Group is a hotel management company with a growing portfolio of branded and boutique properties throughout the San Francisco Bay Area and plans for continued geographic expansion. Strategically positioned within the heart of Silicon Valley, our properties are designed to deliver distinctive hospitality experiences that reflect the energy, innovation, and culture of the communities we serve. At Shashi Group, we are deeply culture-focused and believe our people are the foundation of our success. We are committed to creating an environment where team members are empowered to grow professionally, continue learning, and achieve meaningful career goals. Our philosophy is simple: when you succeed, we thrive. We are built for next-generation travelers who value open spaces, open thinking, and authentic self-expression. Our guests are tech-savvy, confidently social, and drawn to thoughtful design, modern amenities, and vibrant experiences. We understand the evolving expectations of today&rsquo;s traveler and strive to create welcoming environments that combine innovation, comfort, and community. If you are passionate about hospitality, appreciate forward-thinking environments, and want to be part of a team that values growth, collaboration, and service excellence, we invite you to explore a career with Shashi Group.EQUAL OPPORTUNITY EMPLOYER: Shashi Hospitality Group is committed to fostering an inclusive and respectful workplace. We are an equal opportunity employer and make all employment decisions based on legitimate business needs, essential job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth, breastfeeding or related medical conditions, age, medical condition, genetic information or characteristics, physical or mental disability, reproductive health decision-making, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, practices, or observances, in accordance with applicable law.Pay: $115,000.00 - $125,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Hotel General Manager

IHG Hotels & Resorts

<div>Do you see yourself as the Residence Manager for InterContinental Residence Suites&reg; Dubai Festival City?
 
 
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. 
 
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 
 
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. 
 
The InterContinental Hotels Group&reg; at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
 
 
A little taste of your day-to-day:
People
<ul><li>Clearly and effectively communicate hotel goals and strategies to all levels of the hotel team.</li><li>
Oversee the day-to-day operations and assignments of the hotel staff; assist the Area General Manager in the development and communication of departmental strategies and goals.</li><li>
Work within the company&rsquo;s Human Resource framework to ensure the departmental performance of staff is productive. Duties include:<ul><li>
Planning for future staffing needs.</li><li>
Recruiting in line with company guidelines.</li><li>
Preparing detailed induction programmes for new staff.</li><li>
Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.</li><li>
Ensuring training needs analysis of teams is carried out, and training programmes are designed and implemented to meet needs.</li><li>
Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance.
</li><li>Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently.</li><li>
Coaching, counselling and disciplining staff, providing constructive feedback to enhance performance.</li><li>
Drive Nationalisation efforts by mentoring and integrating local talent, fostering their development, and ensuring compliance with nationalisation goals.</li><li>
Establish/maintain a succession plan</li></ul></li><li>
Drive a great working environment for teams to thrive &ndash; connect departments to create sense of one team.
</li><li>Communicate and enforce policies and procedures.
</li><li>As a Hotel Manager, you will empower colleagues to act with integrity by fostering a Speak Up culture, creating an environment where they feel supported to ask questions, raise concerns, and adhere to the Code of Conduct. You will ensure all required training is completed and promptly address any suspected misconduct.</li></ul>
Financial<ul><li>
Support the Area General Manager in the development, implementation and monitoring of strategic and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
</li><li>You will drive performance in key metrics, such as Guest Love, GSI, Loyalty Recognition, Loyalty Enrolment Efficiency, and others.</li><li>
Monitor and report variances against budget and control labour costs and other expenses.</li><li>
Ensure that rebates and contracts for residences are tracked, properly documented, and any concerns are communicated in a timely manner.</li><li>
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
</li><li>Foster positive owner relationships if applicable and assist in providing ongoing information and status reports</li></ul>
Guest Experience<ul><li>
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
</li><li>Review guest feedback and implement strategies for continuous improvement.
</li><li>Communicate to appropriate departments all pertinent information requirements and special. needs for arriving VIP&rsquo;s, large groups, and other key guests.
</li><li>Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.</li></ul>
Responsible Business<ul><li>
In this role, you will contribute to our sustainability goals &ldquo;Journey To Tomorrow&rdquo; across key areas such as People, Communities, Carbon &amp; Energy, Waste, and Water management.</li><li>
Maintain a focus and commitment to operating a &ldquo;green&rdquo; hotel.</li><li>
Ensure a safe and secure environment for guests, team members and hotel/residences assets in compliance with the hotel&rsquo;s or owner&rsquo;s policies and procedures and regulatory requirements.</li><li>
Maintain relations with outside contacts.
</li><li>Comply with federal, state and local laws regarding health, safety and alcohol services.
</li><li>Ensure that the brand is at the heart of all decisions.</li><li>
Any other duties or tasks as directed by the Area General Manager that assist and support hotel operations.</li></ul><div>
</div><div>What we need from you:</div><div>
</div><ul><li>Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
</li><li>Minimum of 3 years of guest service/hotel experience with at least two years in a Hotel Manager / General Manager capacity, or an equivalent combination of education and experience.</li><li>
Previous extended stay experience or experience in a hotel of similar size and complexity preferred.</li><li>
Must speak fluent English. Multiple languages preferred.</li></ul>
What you can expect from us: 
 
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business. 
 
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. 
 
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
 
So, join us, and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residence Manager - InterContinental Residence Suites® Dubai Festival City

Courtyard by Marriott Albany Troy

<div>Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel General Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today &ndash; we&rsquo;re waiting to hear from you!

Job Responsibilities

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation as well as carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
<div>
Your specific duties in this role will include: 
<ul><li>Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.</li><li>Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.</li><li>Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.</li><li>Actively promote the hotel and company in the community.</li><li>Assist with the development of sales strategies and action plans.
</li><li>Develop and maintain positive business relationships with all guests, vendors and other external partners.</li><li>Represent company at various community organization meetings to promote hotels.</li><li>Conduct regular physical inspections to ensure all standards of excellence are being met.</li><li>Answer inquiries pertaining to hotel policies and services.</li><li>Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.</li><li>Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.</li><li>Facilitate and maintain on-going communication and collaboration with all associates.</li><li>Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.</li><li>Maintain up to date records and files.</li><li>Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.</li><li>Ensure the cleanliness of all areas of the hotel.</li></ul></div>

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&amp;L and financials to ensure your location&rsquo;s continued profitability.
 
Specific qualifications for the role include:
<ul><li>3 to 5 years&rsquo; experience in the guest services, front desk, housekeeping, management operations, or related professional area</li><li>Bachelor&rsquo;s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.</li><li>Solid organizational, time-management and prioritization skills</li><li>Exceptional customer service skills</li></ul>

Benefits

As a Hotel General Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It&rsquo;s the kind of company where many of our associates come for a job, but stay for a career&mdash;the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
<ul><li>Compensation $90,000 and up based on experience, plus bonus potential</li><li>Comprehensive benefit packages for full-time positions</li><li>Hotel room discounts at our locations around the globe</li><li>Discounts on food and beverages</li><li>Professional development and advancement opportunities</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

Accor

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 
 Rooms Division Manager
 
 
 
 The Rooms Division Manager at Hawar Resort by Mantis is responsible for managing all aspects of the Rooms Division, which includes Front Office, Housekeeping, and Guest Services. You will ensure that the highest standards of service and quality are consistently delivered to our guests. The Rooms Division Manager will lead and inspire the team, ensuring efficient operations while enhancing the guest experience and achieving financial goals.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Engage in conservation efforts and help preserve wildlife.
 </li>
 <li>
 Enjoy sustainable adventures with exclusive rewards.
 </li>
 <li>
 Celebrate locality and heritage in a vibrant community.
 </li>
 <li>
 Advance your career with global development opportunities.
 </li>
 <li>
 Drive change through impactful social initiatives.
 </li>
 <li>
 Collaborate with a passionate, innovative team.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Leadership and Team Management:
 </li>
 <ul>
 <li>
 Lead and manage the Rooms Division team, fostering a culture of excellence, collaboration, and continuous improvement.
 </li>
 <li>
 Recruit, train, and develop staff to ensure high levels of performance and engagement.
 </li>
 <li>
 Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.
 </li>
 </ul>
 <li>
 Operational Excellence:
 </li>
 <ul>
 <li>
 Oversee daily operations of the Front Office, Housekeeping, and Guest Services to ensure smooth and efficient functioning.
 </li>
 <li>
 Develop and implement standard operating procedures to ensure consistency and quality in guest service.
 </li>
 <li>
 Monitor room inventory and coordinate with the reservations team to maximize occupancy and revenue.
 </li>
 </ul>
 <li>
 Guest Experience Management:
 </li>
 <ul>
 <li>
 Ensure an exceptional guest experience by addressing and resolving guest inquiries and complaints promptly and effectively.
 </li>
 <li>
 Implement guest service standards and continuously monitor guest feedback to drive improvements.
 </li>
 <li>
 Collaborate with other departments to enhance the overall guest experience and promote a welcoming atmosphere.
 </li>
 </ul>
 <li>
 Financial Performance:
 </li>
 <ul>
 <li>
 Develop and manage the Rooms Division budget, focusing on cost control and maximizing profitability.
 </li>
 <li>
 Analyze financial reports and performance data to identify opportunities for revenue growth and operational efficiency.
 </li>
 <li>
 Implement revenue management strategies, including upselling and cross-selling initiatives, to optimize room revenue.
 </li>
 </ul>
 <li>
 Quality Assurance and Compliance:
 </li>
 <ul>
 <li>
 Ensure compliance with all health, safety, and security standards, as well as company policies and procedures.
 </li>
 <li>
 Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and maintenance.
 </li>
 <li>
 Develop and implement quality assurance programs to uphold brand standards and enhance guest satisfaction.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Educational Qualifications: Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.
 </li>
 <li>
 Experience: Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting.
 </li>
 <li>
 Leadership and Management Skills: Strong leadership, management, and interpersonal skills.
 </li>
 <li>
 Communication and Problem-Solving: Excellent communication and problem-solving abilities.
 </li>
 <li>
 Technical Proficiency: Proficiency in hotel management software and Microsoft Office Suite.
 </li>
 <li>
 Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Rooms Division Manager

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Diploma or degree in Hospitality Management, Food &amp; Beverage Management, or a related field is preferred.
 </li>
 <li>
 Minimum of 2 years of experience as an Assistant Restaurant Manager or in a supervisory role within a luxury hotel or high-quality restaurant.
 </li>
 <li>
 Previous experience in banquet operations is required.
 </li>
 <li>
 Strong knowledge of Food &amp; Beverage operations, restaurant service standards, banquet operations, menu offerings, and beverage service.
 </li>
 <li>
 Strong leadership, communication, organizational, and problem-solving skills.
 </li>
 <li>
 Good understanding of revenue generation, upselling, cost control, inventory management, and operational efficiency.
 </li>
 <li>
 Excellent guest relations skills with the ability to handle guest concerns professionally and effectively.
 </li>
 <li>
 Proficiency in Point-of-Sale systems and relevant restaurant reservation and hotel systems is preferred.
 </li>
 <li>
 Fluency in English is required; additional language skills are an advantage.
 </li>
 <li>
 Flexibility to work shifts, weekends, public holidays, and extended hours based on operational requirements.
 
 
 </li>
 </ul>
 
 Key Areas of Responsibility
 
 
 
 <ul>
 <li>
 Operations
 </li>
 <li>
 Assist the Restaurant Manager in overseeing the daily operations of the restaurant and ensuring efficient service delivery.
 </li>
 <li>
 Support the implementation and consistent delivery of the outlet concept, hotel standards, and departmental procedures.
 </li>
 <li>
 Maintain an active presence on the floor during service periods to oversee operations, engage with guests, and support the team.
 </li>
 <li>
 Ensure all service sequences, operating procedures, restaurant pathways, and brand standards are consistently followed.
 </li>
 <li>
 Conduct engaging and informative pre-shift briefings covering reservations, guest preferences, menu updates, promotions, service priorities, and sales targets.
 </li>
 <li>
 Assign duties and responsibilities to team members and monitor performance throughout the shift.
 </li>
 <li>
 Ensure the outlet is adequately staffed according to business levels and operational requirements.
 </li>
 <li>
 Maintain comprehensive knowledge of all food and beverage offerings to support recommendations, upselling, and effective team guidance.
 </li>
 <li>
 Coordinate closely with the Culinary team and other hotel departments to ensure seamless service delivery.
 </li>
 <li>
 Support banquet operations, including event preparation, setup, service execution, and coordination, as required.
 </li>
 <li>
 Review banquet event requirements and ensure the team is fully briefed on event details, service standards, and guest expectations.
 </li>
 <li>
 Oversee outlet opening and closing procedures, including cash handling and end-of-day reconciliation.
 </li>
 <li>
 Ensure all operational checklists are completed accurately and within the required timelines.
 </li>
 <li>
 Monitor the proper use, handling, and maintenance of operating equipment, furniture, fixtures, and supplies.
 </li>
 <li>
 Report and follow up on maintenance concerns, operational issues, and potential service risks.
 </li>
 <li>
 Guest Service
 </li>
 <li>
 Ensure all Chedians consistently deliver exceptional, personalized, and anticipatory service in line with the hotel's standards.
 </li>
 <li>
 Engage with guests to understand their needs, preferences, and feedback.
 </li>
 <li>
 Ensure guest preferences, special requests, and celebrations are communicated to the relevant teams to support personalized service.
 </li>
 <li>
 Handle guest feedback, concerns, and complaints promptly and professionally, ensuring appropriate follow-up and satisfactory resolution.
 </li>
 <li>
 Support the Restaurant Manager in monitoring guest satisfaction and implementing service improvement initiatives.
 </li>
 <li>
 Maintain positive and professional relationships with guests, colleagues, and business partners.
 </li>
 <li>
 Financial &amp; Administrative
 </li>
 <li>
 Support the achievement of the outlet's revenue, profitability, and financial objectives.
 </li>
 <li>
 Monitor daily revenue, sales performance, average spend, sales mix, and business levels.
 </li>
 <li>
 Encourage and support effective upselling and revenue-generating initiatives.
 </li>
 <li>
 Assist in controlling operating expenses, payroll costs, inventory, wastage, and the use of equipment and supplies.
 </li>
 <li>
 Participate in regular inventory and stock checks in accordance with hotel procedures.
 </li>
 <li>
 Ensure all cash handling, discounts, voids, corrections, and settlements comply with established policies and procedures.
 </li>
 <li>
 Assist with the preparation of duty rosters, operational reports, training records, incident reports, and other required documentation.
 </li>
 <li>
 Maintain accurate operational records and ensure all departmental documentation is completed and submitted on time.
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Support the Restaurant Manager in leading, motivating, and developing the outlet team.
 </li>
 <li>
 Lead by example and promote a positive, professional, and performance-driven working environment.
 </li>
 <li>
 Provide regular coaching, guidance, and constructive feedback to team members.
 </li>
 <li>
 Identify training needs and conduct on-the-job training to improve service skills, product knowledge, sales techniques, and operational performance.
 </li>
 <li>
 Support the onboarding and development of new Chedians.
 </li>
 <li>
 Monitor team performance, attendance, punctuality, grooming, and compliance with hotel standards.
 </li>
 <li>
 Promote teamwork, accountability, effective communication, and continuous improvement.
 </li>
 <li>
 Support GHM's values and contribute positively to employee engagement and the hotel's service culture.
 </li>
 <li>
 Policies, Health &amp; Safety
 </li>
 <li>
 Comply with all hotel policies, departmental procedures, and applicable legal requirements.
 </li>
 <li>
 Maintain the highest standards of food hygiene, sanitation, workplace safety, and personal grooming.
 </li>
 <li>
 Ensure all Chedians comply with food safety, fire, health, safety, security, and emergency procedures.
 </li>
 <li>
 Report and follow up on health, safety, security, and operational concerns promptly.
 </li>
 <li>
 Attend departmental meetings, briefings, and training sessions as required.
 </li>
 <li>
 Carry out any other reasonable duties assigned by the Restaurant Manager, Food &amp; Beverage Manager, or Hotel Management.
 </li>
 </ul>
</div>

Assistant Restaurant Manager

Search 10000+ Hotel operations manager jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 hotel operations manager jobs Near Me

Deputy Manager

Hotel General Manager

Residence Manager - InterContinental Residence Suites® Dubai Festival City

Hotel General Manager

Front Office Manager - SpringHill Suites Times Square

Rooms Division Manager

Assistant Restaurant Manager