hotel operations manager

Holiday Inn Istanbul Old City

<div>
 
 
 Company Description
 
 
 
 Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.
 
 
 
 
 
 
 The Hotel Operations Manager will:
 
 
 
 &bull;	Oversee guest services and coordinate seamlessly across departments&mdash;including Front Office, Housekeeping, Technical Staff and Food &amp; Beverage.
 
 
 &bull;	Lead staff training and development programs to uphold service excellence.
 
 
 &bull;	Implement strategies that enhance efficiency, quality, and financial performance.
 
 
 &bull;	Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull;
 
 Minimum of 5 years&rsquo; experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor or a Marriott Hotel
 
 
 
 &bull;	Strong focus on Customer Service and Guest Satisfaction
 
 
 &bull;	Excellent Communication and Interpersonal skills
 
 
 &bull;	Experience in Self / Staff Training and Development
 
 
 &bull;	Ability to thrive in a fast-paced, high-performance environment
 
 
 &bull;	Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull;	Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.
 
 
 &bull;	Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.
 
 
 &bull;	Staff Development &amp; Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.
 
</div>

Hotel Operations Manager

Majan Printing & Packaging

Role Summary:We are currently hiring an Operations Manager for KAY Hospitality to be part of our dynamic team. You will be responsible for budgeting, planning, executing and directing the activities of the company in a designated area to achieve excellent top/bottom line objectives specifically with KAY Homes Properties. Identifying the growth opportunities, ensuring seamless operations and spearheading the establishment. Leading the multi functions team, monitoring the volume of business and submit activity reports. This position should be capable in developing techniques in making the holiday homes seamless operations and processes to ensure excellent customer service and to uplift the day-to-day operation. Provide leadership and strategic planning to all departments in support of hotel&rsquo;s service culture, maximize operations and guests&rsquo; satisfaction. Regularly perform benchmarking exercises, industry research and advise management on new trends and how the Hotel should respond to dynamic market conditions.The role is accountable for including but not limited to coordinating and maximizing the operation&rsquo;s physical and human Resources, develop policies and procedures, achieving optimum standards of service and value to guests and customers within bottom line&rsquo;s objectives and in a manner consistent with the company&rsquo;s philosophy and policies. You will be responsible for all activities that affect operation of the holiday homes, including developmental plans, expansion plans, housekeeping standards, customer service processes and all activities related to marketing and business development. Organize and train staff, supervise day-to-day operations, maintaining high property standards of customer service and staff co- operation.Key performance indicators are, hike in occupancy rate, ADR maximization and OTA Ratings improvement.Job Responsibilities:&middot; Develop all business processes and policies needed to optimize and improve efficiency of operations.&middot; Be responsible of the overall holiday homes properties in operations and strategic functions.&middot; Design strategy and set goals for growth&middot; Maintain budgets and optimize expenses&middot; Ensure employees work productivity and develop professionalism in required skill set&middot; Evaluate and improve operations and financial performance both top line and bottom line.&middot; Prepare regular MIS reports for upper management i.e. occupancy rate, ADR, maintenance etc.&middot; Ensure staff follows health and safety regulations&middot; Provides quality leadership and a positive upbeat image for the operation and its amenities.&middot; Assures the smooth, efficient daily operation of the holiday homes operation to provide guests with the environment that serves as a benchmark for property&rsquo;s reputation and goodwill.&middot; Works closely with the functional heads to develop and implement creative initiatives to increase customer satisfaction and department revenues.&middot; Plans and promotes external and internal marketing sales promotional activities for the holiday homes operation.&middot; Oversees and directs the personnel function of the company including recruitment, hiring, orientation, training &amp; development, coaching, counseling, wage &amp; salary administration, labor relations with PRO, performance appraisals and succession planning.&middot; Develops and implements an Operations Manual to include an intensive Orientation/training program.&middot; Develops and implements a Human Resources Policies &amp; Procedure Manual &amp; Employee Handbook.&middot; Ensures that a positive spirit &amp; healthy working environment exists across all the operations.&middot; Ensure working environment that is free from safety risks and all forms of employee harassment.&middot; Maintain an effective department communication program where employees are treated in a fair, firm, and consistent manner.&middot; Manage the full management and operation of the hotel and all departments such as manpower, housekeeping, security, public relations, marketing, sales and other services.&middot; To look after the sales and marketing of KAY Hospitality with the aim to increase the revenue percentage of KAY homes while maintaining the ADR at maximum.&middot; Increasing the current OTA&rsquo;s rating from 8. 5 to 9&middot; Corporate client handling and take part in new client acquisition along with the sales &amp; marketing team whenever required.&middot; Develop and implement hotel operating controls, SOP&rsquo;s, policies, procedures and service standards.&middot; Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.&middot; Brand Management of KAY Hospitality&middot; Maintain a constant contact with the inhouse guests. Ensure their comfort, satisfaction and requirements are met and if any, work to resolve their issues/complaints as quickly and efficiently as possible.&middot; Responsible for the maintenance of the hotel both internally and externally and to ensure optimal use of the asset.&middot; Maintain a company culture that encourages top performance and high morale.&middot; Prepares annual operating and capital budgets for the operation and, after approval, manages and controls the operations to attain the desired results.&middot; Provides input to all operations personnel regarding annual budgets, capital spending plans, fiscal controls, and operational guidelines.&middot; Installs controls and cost-effective procedures related to employee payroll, purchases, inventories, and supplies.&middot; Responsible for the approval of contracts, all accounts payable, all labor cost payouts, and maintains them within the constraints of the budget and through close coordination with and approval from the Management and Controller.&middot; Maintains an up-to-date MIS (management information system) report, which can be counted for timely and accurate information for the operations. This includes properly recording receipts.&middot; Ensures that credit is only granted within the company policy.&middot; Ensures that adequate cash control procedures are followed, and that documentation for same is reported in an accurate and timely manner.&middot; Understands and abides by KAY Hospitality policies and departmental procedures. Suggests changes, and may direct the implementation of change.&middot; Maintains awareness of all safety and security relevant to the operation.&middot; Responsible for the general care, maintenance, and upkeep of all facilities.&middot; Assures consistently that the operation is operated in accordance with all food and beverage health and safety regulations; as well as all local applicable laws.&middot; Delegates appropriate authority to his/her assistant managers, yet remains responsible for all operations of the department, making those changes deemed necessary for the department&rsquo;s successful operation.&middot; Uses good judgment in identifying issues to be brought to senior management and suggests proper solutions to any and all matters.&middot; Contributes to company growth by identifying and communicating potential development opportunities.&middot; Establishes and maintains effective communications with owning company and keeps fully aware of its organization operating structure.&middot; Chairs daily briefing with operations staff to;a) assume awareness of special events, targets etc.b) involve and motivatec) pinpoint responsibilitiesd) discuss &amp; solve problems&middot; To ensure the proper maintenance of the operation&rsquo;s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance and legislation, suitable working conditions and cost control.&middot; To ensure that appropriate systems and controls are in place and able to produce regular and accurate information for corporate office analysis.Qualification and job requirements:&middot; Bachelor in Hotel Management or similar discipline&middot; Proven 12+ years&rsquo; experience as an Operations/Hotel Manager or similar executive role&middot; Experience in planning, business development and budgeting&middot; Knowledge of business process and functions (Finance, HR, procurement, operations etc.)&middot; Strong analytical, organizational and leadership skills&middot; Excellent communication skills in English&middot; Problem-solving and can-do aptitude&middot; Knowledgeable of ERP systems and of latest technology&middot; Open for Psychometric or Aptitude testsCompetencies:&middot; Planning and Organizing - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.&middot; Formulating Strategies and Concepts - Works strategically to realize KAY Hospitality&rsquo;s goals; sets and develops strategies; identifies and develops positive and compelling visions of the organization&rsquo;s future potential; takes account of a wide range of issues across, and related to KAY Hospitality.&middot; Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.<ul><li>Driver for Results - Sets high standards for quality of work; monitors and maintains quality of work; works in a systematic, methodical and orderly way; consistently achieves project goals; focuses on the needs and satisfaction of internal and external partners; accepts and tackles demanding goals with enthusiasm. Required strong analytical skills, data management, derive conclusion from analysis and business case development.</li></ul>&middot; Relating and Networking - Easily establishes good relationships with external partners and staff; builds wide and effective networks within KAY Hospitality and with external parties; relates well to people at all levels; manages conflict; uses humor appropriately to enhance relationships with others. Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, and external entities each of which require cooperative efforts on both sides.&middot; Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high caliber; provides staff with development opportunities and coaching; sets appropriate standards of behavior. High energy level required, with strong leadership skills, independent thinking, strong organizational and planning abilities and excellent analytical and problem solving.&middot; Analytical, Accounting and Mathematical Skills &ndash; Significant exposure to economic and accounting principles, which includes the practices in the financial markets. Analysis and reporting of relevant financial data. Broad knowledge of arithmetic, algebra, geometry, calculus, statistics and their applications.&middot; Integrity -Maintains high ethical standards; takes clear ethical stands; keeps promises; immediately addresses untrustworthy or dishonest behavior; resists pressure in decision-making from internal and external sources; does not abuse power or authority.<ul><li>Coping with Pressure and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment and in intense situations; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.</li><li>Team management - Strong team facilitation skills required</li></ul>&middot; Entrepreneurial Thinking- Keeps up to date with trends in own work area; identifies opportunities for advancing KAY Hospitality&rsquo;s mission; maintains awareness of developments in the organizational structure and politics; demonstrates financial awareness and a concern for cost effectiveness.&middot; Behavioral and Attitudinal Skills &ndash; Exemplary behavioral aspect towards work and has a driven attitude in focusing customer service relations, teamwork and cooperation, initiative with attentiveness to details and interactive communication.&middot; Confidentiality &ndash; Ability to maintain and ensure the confidential nature of the department including all pertinent records and services rendered to other departments.&middot; Communication Skills&ndash; Ability to communicate effectively, both verbally and in written form.Communicates clearly among the employees, supervisors, other departments. Knowledge of different languages is an advantage.&middot; Company Rules &ndash; Full awareness of the internal policies, procedures, and strategies to effectively and efficiently promote the enhancement of day-to-day achievements.&middot; Clerical and Computer Literacy &ndash; Knowledge of up to date computer principles in MS Word, Excel PowerPoint and working knowledge of ERP system. Awareness of some clerical responsibilities which includes filing and documentations.Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthApplication Question(s):<ul><li>How soon you can Join?</li><li>What is your gross Salary expectations?</li><li>Are you willing to relocate to Ras Al Khaimah?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hospitality Management: 10 years (Required)</li><li>UAE Hospitality Management: 4 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Required)</li></ul>

PEPLE PVT LTD

Role Overview:The General Manager will oversee all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.Job Responsibilities:<ul><li>Maximize revenue through effective pricing strategies, yield management, and promotional activities.</li><li>Monitor market trends and competitor pricing. Develop and implement sales and marketing plans to attract new business.</li><li>Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.</li><li>Ensure the efficient and smooth running of all hotel departments. Develop and implement operational policies and procedures.</li><li>Monitor and analyze hotel performance against budget and key performance indicators (KPIs). Control costs and maximize profitability.</li><li>Ensure a high level of guest satisfaction and loyalty. Respond to guest complaints and resolve issues promptly and effectively.</li><li>Prepare financial reports and present to management. Build and maintain relationships with local businesses and community organizations.</li><li>Conduct regular inspections of hotel facilities and services. Ensure the safety and security of guests and employees.</li></ul>Qualifications:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred.</li><li>15+ Years of Experience&#65279;</li><li>Strong financial acumen and experience with budgeting, forecasting, and financial analysis.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Proficiency in hotel management software and systems.</li><li>In-depth knowledge of industry trends and best practices.</li></ul>Job Type: Full-timeWork Location: In person

General Manager Hotel

Hilton

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
 
 
 
 What will I be doing?
 
 
 
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
 </li>
 <li>
 Ensuring all departments are kept informed of guest needs and feedback
 </li>
 <li>
 Support Operations Management team to respond immediately to changes received
 </li>
 <li>
 Ensure high levels of communication are maintained between the Operations Department and other departments
 </li>
 <li>
 Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
 </li>
 <li>
 Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
 </li>
 <li>
 Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
 </li>
 <li>
 Guest Operations Manager with training needs and development
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Ensure that staffing levels are maintained
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Be environmentally aware
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Customer Service experience in supervisory or higher capacity
 </li>
 <li>
 Ability to listen and respond to demanding guest needs
 </li>
 <li>
 Excellent leadership skills
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in similar role
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Passion for delivering exceptional levels of guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hampton by Hilton Zeytinburnu
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hampton by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Operations Manager

Front Office- Duty Manager Join to apply for the Front Office- Duty Manager role at HiltonA Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. What will I be doing? <ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li><li>Engage Guests in conversation and provide general assistance</li><li>Manage, record, and resolve promptly all Guest complaints</li><li>Meet and greet VIP Guests and major corporate clients upon arrival</li><li>Coordinate the services and special facilities provided to long-stay Guests</li><li>Understand all credit procedures and ensure they are applied</li><li>Stay current with all hotel products, services, policies and emergency procedures</li><li>Monitor Guest satisfaction reports and implement actions to improve results</li><li>Handle, record and follow through with management issues or emergencies that arise</li><li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li></ul> What are we looking for? <ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li><li>Good knowledge of Health and Safety and security procedures</li><li>Calm, efficient and the ability to work well under pressure</li><li>Excellent leadership skills and exceptional communication skills</li><li>A passion for delivering exceptional levels of guest service</li><li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li><li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li></ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li><li>A degree or diploma in Hotel Management or equivalent</li><li>In-depth knowledge of the hotel, leisure or service sector</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Work Locations DoubleTree by Hilton Dubai M Square Hotel & Residences Schedule Full time Brand Doubletree by Hilton Job Guest Services, Operations, and Front Office Seniority level Mid Senior level Employment type Full time Job function Other; Hospitality<img src="https://www.jobg8.com/Tracking.aspx?oz7KrmCIbPR2%2bjHrYnSD85QzPvY6qY14e" width="0" height="0" />

Front Office- Duty Manager

<div>
 The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues&rsquo; resolution.
 
 
 
 What will I be doing?
 
 
 
 The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues&rsquo; resolution. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.
 </li>
 <li>
 Ensures quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected.
 </li>
 <li>
 Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.
 </li>
 <li>
 Oversees the daily shift closing of GSAs and Supervisors.
 </li>
 <li>
 Ensures proper handover to the morning shift.
 </li>
 <li>
 Identifies discrepancies, provides constructive feedback, training and coaching to Team Members.
 </li>
 <li>
 Reports recurring errors to Front Office Manager for further action.
 </li>
 <li>
 Actively participates in training and reviewing Team Member performance.
 </li>
 <li>
 Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Maintains overall supervision of all night shift team members.
 </li>
 <li>
 Ensures a speedy resolution of any problems that may arise during the shift.
 </li>
 <li>
 Serves as FPG Champion and ensures each Team Member is equipped with all the necessary tools for successful upselling.
 </li>
 <li>
 Participates in preparation and conducting of Team Member probation/annual reviews.
 </li>
 <li>
 Other duties and projects assigned by the Management.
 </li>
 <li>
 Talks and interacts with guests to help ensure a relaxing and entertaining environment within the hotel
 </li>
 <li>
 Handles guest relocations whenever necessary
 </li>
 <li>
 Other duties and projects assigned by the management
 </li>
 <li>
 Addresses concerns and reviews the status of overnight operations and issues with concerned department heads to ensure quality.
 </li>
 <li>
 Manages any emergencies or discrepancies during the shift.
 </li>
 <li>
 Assists with the duties of other departments in case of limited staff and upon Management request.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a similar role within a luxury or 5-star hotel.
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Knowledge of handling hotel emergencies
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to multitask and prioritize tasks efficiently.
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Ability to read, write, speak and understand the English language to communicate effectively with guests and team members to ascertain and document appropriate information.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in the hotel industry
 </li>
 <li>
 Previous experience with Front Office Management Systems
 </li>
 <li>
 Previous experience with cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Ras Al Khaimah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Night Manager - Waldorf Astoria Ras Al Khaimah

Radisson Hotel Group

<div><div><div><div><div><div>Job Description 
</div></div> 
<div><div>Title: 
</div><div>Duty Manager 
</div></div> 
<div><div>Department: 
</div><div>Front Office 
</div></div> 
<div><div>Reports To: 
</div><div>Front Office Manager 
</div></div> 
<div><div>Effective Date: 
</div></div> 
<div><div>Purpose: 
</div><div>To manage assigned shifts for the Front Office and related departments by running the day-to-day operations and create an environment that is positive, supportive and team orientated.
</div></div> 
</div></div>CONSTITUENTS
&sect; Guests
&sect; Employees
&sect; Hotel Owners
&sect; Management Team
INDICATORS OF SUCCESS
&sect; Financial (GOP, Rev Par, RSI and Department Budget)
&sect; Customer Satisfaction &amp; loyalty goals (complaints per thousand, comment cards, annual quality review)
&sect; Achievement of employee engagement survey and retention goals for department
AREAS OF RESPONSIBILITY
Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel&rsquo;s goals
Manages the operation of the front office and related areas during assigned shifts
&sect; Creates the first impression by supervising the door, concierge and front office areas
&sect; Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals
&sect; Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
&sect; Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
&sect; Analyses business forecasts and schedules accordingly
&sect; Ensures that front desk handles billing and cash in accordance with hotel&rsquo;s standards
&sect; Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments
&sect; Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another
&sect; Greets all arriving VIP&rsquo;s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a &ldquo;First Effort&rdquo; priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.
&sect; Assists in all administrative and statistical analysis of department operations
Provides employees with the information needed to perform their job effectively
&sect; Orients employees to the department and hotel and provides on-the-job training on job responsibilities
&sect; Prioritises and assigns work
&sect; Provides feedback to the employee and department manager on the employee&rsquo;s performance of job responsibilities
&sect; Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports
&sect; Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
&sect; Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
&sect; Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
&sect; Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
&sect; Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
&sect; Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
&sect; Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome
&sect; Keeps Manager promptly and fully informed of all problems or unusual matters of significance
&sect; Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
&sect; Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
&sect; At all times projects a favourable image of the Hotel to the public
REQUIREMENTS
&sect; Minimum one-year front office experience
&sect; High school diploma required, bachelor&rsquo;s degree preferred
&sect; Strong computer systems skills including; reservations and reporting systems
&sect; Strong financial acumen
&sect; Excellent communication skills, ability to influence situations
&sect; Able to collaborate effectively with other hotel employees and managers to ensure teamwork
&sect; Strong Microsoft Office suite and reporting system skills
&sect; Ability to work a flexible schedule 
</div> 
INDMANAGE</div>

Duty Manager

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Night Manager - Waldorf Astoria Ras Al Khaimah

Duty Manager