hotel operator

Fairmont Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Promptly and courteously handle all incoming calls following established telephone etiquette.
  </li>
  <li>
   Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
  </li>
  <li>
   Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
  </li>
  <li>
   Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
  </li>
  <li>
   Manage wake-up calls, ensuring both accuracy and punctuality
  </li>
  <li>
   Record guest preferences, service interactions, and incidents in the appropriate systems
  </li>
  <li>
   Handle in-room dining orders and assist with coordination of guest-facing services as needed
  </li>
  <li>
   Uphold guest confidentiality and data privacy at all times
  </li>
  <li>
   Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
  </li>
  <li>
   Excellent written and spoken English. Additional languages are advantageous
  </li>
  <li>
   Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
  </li>
  <li>
   Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
  </li>
  <li>
   A genuine passion for exceptional guest service and a track record of surpassing expectations
  </li>
  <li>
   Strong multitasking skills, good judgment, and composure in a high-paced environment
  </li>
 </ul>
</div>


Telephone Operator

Radisson Hotel Group

<div>
 <p>
  <strong>
   A stylish Bahrain hotel near the Manama business district
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
  <br/>
  <br/>
 </p>
 <p>
  With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
  <br/>
  <br/>
 </p>
 <p>
  Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides courteous service to customers by operating the switchboard according to standards.
  </li>
  <li>
   Communicates clearly and courteously.
  </li>
  <li>
   Demonstrates fluency in the use of equipment.
  </li>
  <li>
   Transfers incoming calls promptly to the appropriate extension.
  </li>
  <li>
   Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
  </li>
  <li>
   Responds to customer questions regarding the hotel, in-house facilities and local events.
  </li>
  <li>
   Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
  </li>
  <li>
   Takes and delivers accurate and complete messages.
  </li>
  <li>
   Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.
  </li>
  <li>
   Communicates with authorised employees by using paging system and/or radio.
  </li>
  <li>
   Follows established hotel security and safety policies as required.
  </li>
  <li>
   Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
  </li>
  <li>
   Prepares lists and reports as requested.
  </li>
  <li>
   Checks the daily arrival list.
  </li>
  <li>
   Practices &lsquo;Yes I Can&rsquo; attitude.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    At least 1 year of experience in a telephone operator In a 5 star Hotel.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Excellent communication skills&mdash;clear, courteous, and professional on the phone.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Strong ability to manage multiple calls and prioritize effectively.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Age range: 20 to 30 years old.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Skilled in resolving customer inquiries and complaints promptly and courteously.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Familiar with telephone systems, call routing, and basic office software.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Capable of working well under pressure in a fast-paced environment.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.
    <br/>
    <br/>
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Why Join Radisson Hotel Group?
  </strong>
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Live the Magic of Hospitality -
  </strong>
  Be part of a team that creates
  <strong>
   exceptional experiences and memorable moments
  </strong>
  every day. Let your
  <strong>
   Yes I Can!
  </strong>
  spirit shine as you bring hospitality to life.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Build a Great Career -
  </strong>
  No matter your background or experience, we invest in your
  <strong>
   growth, learning, and career development
  </strong>
  &mdash;helping you reach your full potential.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Experience the Team Spirit -
  </strong>
  Join a workplace that&rsquo;s
  <strong>
   inclusive, fun, and meaningful
  </strong>
  . We celebrate diversity, support one another and foster a sense of belonging through our
  <strong>
   Employee Resource Groups and inclusion initiatives
  </strong>
  .
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Lead with Your Ambition -
  </strong>
  Your ideas, passion and drive matter! We empower you to
  <strong>
   make a difference
  </strong>
  &mdash;in hospitality, your community and beyond.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Enjoy Global &amp; Local Perks -
  </strong>
  No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Join us in shaping the future of hospitality!
  </strong>
  If you&rsquo;re ready to
  <strong>
   bring your talent, energy, and passion
  </strong>
  , we&rsquo;d love to hear from you.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Apply now and let&rsquo;s make every moment matter.
  </strong>
  <br/>
  <br/>
 </p>
 <p>
  We welcome applicants from all
  <strong>
   backgrounds, abilities, and experiences
  </strong>
  . If you need any adjustments during the application process, please let us know.
 </p>
</div>


<div><b>Company Description</b><p><b><br>
A stylish Bahrain hotel near the Manama business district</b></p><p>
Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.</p><p>
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.</p><p>
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.</p><b><br>
Job Description</b><br>
<ul><li>
Provides courteous service to customers by operating the switchboard according to standards.</li><li>
Communicates clearly and courteously.</li><li>
Demonstrates fluency in the use of equipment.</li><li>
Transfers incoming calls promptly to the appropriate extension.</li><li>
Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.</li><li>
Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>
Provides courteous, prompt and accurate inter-hotel communications to staff and customers.</li><li>
Takes and delivers accurate and complete messages.</li><li>
Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.</li><li>
Communicates with authorised employees by using paging system and/or radio.</li><li>
Follows established hotel security and safety policies as required.</li><li>
Identifies and forwards incoming faxes, customer mail, packages and messages promptly.</li><li>
Prepares lists and reports as requested.</li><li>
Checks the daily arrival list.</li><li>
Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul><br>
<b>
Qualifications</b><ul><li><p><br>
At least 1 year of experience in a telephone operator In a 5 star Hotel.</p></li><li><p>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</p></li><li><p>
Strong ability to manage multiple calls and prioritize effectively.</p></li><li><p>
Age range: 20 to 30 years old.</p></li><li><p>
Skilled in resolving customer inquiries and complaints promptly and courteously.</p></li><li><p>
Familiar with telephone systems, call routing, and basic office software.</p></li><li><p>
Capable of working well under pressure in a fast-paced environment.</p></li><li><p>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</p></li></ul><b><br>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><ul><li><br>
Provides courteous service to customers by operating the switchboard according to</li></ul><p>
 standards.</p><ul><li>Communicates clearly and courteously.</li><li>Demonstrates fluency in the use of equipment.</li><li>Transfers incoming calls promptly to the appropriate extension.</li><li>Assists customers make long distance calls by instructing them on the appropriate</li></ul><p>
 procedures and/or placing calls for them.</p><ul><li>Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>Provides courteous, prompt and accurate inter-hotel communications to staff and</li></ul><p>
 customers.</p><ul><li>Takes and delivers accurate and complete messages.</li><li>Ensures customer is awakened as requested by accepting, recording and executing</li></ul><p>
 wake-up calls.</p><ul><li>Communicates with authorised employees by using paging system and/or radio.</li><li>Follows established hotel security and safety policies as required.</li><li>Identifies and forwards incoming faxes, customer mail, packages and messages</li></ul><p>
 promptly.</p><ul><li>Prepares lists and reports as requested.</li><li>Checks the daily arrival list.</li><li>Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul><b><br>
Qualifications</b><ul><li><p><br>
At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.</p></li><li><p>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</p></li><li><p>
Strong ability to manage multiple calls and prioritize effectively.</p></li><li><p>
Age range: 25 to 35 years old.</p></li><li><p>
Skilled in resolving customer inquiries and complaints promptly and courteously.</p></li><li><p>
Familiar with telephone systems, call routing, and basic office software.</p></li><li><p>
Capable of working well under pressure in a fast-paced environment.</p></li><li><p>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</p></li></ul><b><br>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
<p></p><div><div><p>Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine&rsquo;s 100 Best Companies to Work for, every year since the survey began in 1998.<br>
</p></div><p></p><div><p>In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:<br>
</p></div><p></p><div><p>&ldquo;The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It&rsquo;s the Golden Rule &ndash; the simple idea that if you treat people well, the way you would like to be treated, they will do the same.&rdquo; This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.<br>
</p></div><p></p><div><p>Join our Team
</p></div><div><ul><li><p>Work on a team that is built on mutual respect, collaboration and excellent service.
</p></li></ul></div><div><ul><li><p>Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
</p></li></ul></div><div><ul><li><p>Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.<br>
 </p></li></ul></div><p></p><div><p>Four Seasons Hotel Doha:<br>
</p></div><p></p><div><p>Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler&rsquo;s haven fashioned to the finest international standards. It is the centerpiece of Doha&rsquo;s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.<br>
</p></div><p></p><div><p>Our Team:<br>
</p></div><p></p><div><p>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.<br>
</p></div><p></p><div><p>Who We Look For:<br>
</p></div></div><p></p><div><div><p>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.<br>
</p></div><p></p><div><p>Job Description:<br>
</p></div><p></p><div><ul><li><p>Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results.
</p></li></ul></div><div><ul><li><p>Is proficient with telephone switchboard, the hotel computer system and facsimile machines
</p></li></ul></div><div><ul><li><p>Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function , etc.
</p></li></ul></div><div><ul><li><p>Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions.
</p></li></ul></div><div><ul><li><p>Accepts and places wake-up calls for hotel guests
</p></li></ul></div><div><ul><li><p>Prepares and updates the telephone extension directory as required .
</p></li></ul></div><div><ul><li><p>Ensure accurate preparation and posting of charges for operator assisted calls
</p></li></ul></div><div><ul><li><p>Respond properly in any hotel emergency or safety situation.
</p></li></ul></div><div><ul><li><p>Assist with &quot;Do Not Disturb&quot; requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment.
</p></li></ul></div><div><ul><li><p>Report and log all telephone maintenance and operational problems, ensure follow - up on a continuous basis.
</p></li></ul></div><div><ul><li><p>Review telephone bills, resolve discrepancies, monitor call accounting system and interface with computer system to maximize revenues
</p></li></ul></div><div><ul><li><p>Ensure Fax received for internal and external guests should be delivered promptly.
</p></li></ul></div><div><ul><li><p>Maintain record of existing equipment, changes, additions and deletions.
</p></li></ul></div><div><ul><li><p>Ensure that All Four Seasons Chats should be acknowledged before 90 seconds . Answer and follow- up all guests request through Four Seasons Chats as per FS Chat Standards.
</p></li></ul></div><div><ul><li><p>Pre-arrival chat message to be sent to guests
</p></li></ul></div></div><div><div><ul><li><p>Handles Chat function of Four Seasons whenever required /Assigned.
</p></li></ul></div><div><ul><li><p>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook .
</p></li></ul></div><div><ul><li><p>Works harmoniously and professionally with co-workers and supervisors.<br>
</p></li></ul></div><p></p><div><p>Preferred Qualifications and Skills<br>
</p></div><p></p><div><ul><li><p>A minimum of 2 years of experience in same field.
</p></li></ul></div><div><ul><li><p>Reading, writing and oral proficiency in the English language.
</p></li></ul></div><div><ul><li><p>Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
</p></li></ul></div><div><ul><li><p>Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros.
</p></li></ul></div><div><ul><li><p>Good personal &amp; professional references.<br>
</p></li></ul></div><p></p><div><p>Our Offering:<br>
</p></div><p></p><div><p>Opportunities to build a successful career with global potential
</p></div><div><p>Unique strong culture - diversity of 50 different nationalities
</p></div><div><p>Living accommodation in a high quality, well-resourced apartment
</p></div><div><p>Excellent Training and Development opportunities
</p></div><div><p>Employee Recognition Programs
</p></div></div><div><p>Complimentary nights at FS Hotels Worldwide
</p></div><div><p>Paid annual home leave tickets
</p></div><div><p>Complimentary meals in employee restaurants
</p></div><div><p>Free transportation to work
</p></div><div><p>Medical coverage<br>
</p></div><p></p><div><p>Work Authorization:<br>
</p></div><p></p><div><p>Hotel will apply for the work authorization for a successful candidate.<br>
</p></div><p></p><div><p>Learn more about employment with Four Seasons:<br>
</p></div><p></p><div><p>You could also learn more about employment with Four Seasons via the following channels:
</p></div><div><p>https://www.facebook.com/FourSeasonsJobs
</p></div><div><p>https://www.linkedin.com/company/four-seasons-hotels-and-resorts
</p></div><div><p>http://jobs.fourseasons.com
</p></div><div><p>https://twitter.com/FourSeasonsJobs</p></div></div><p></p>

JA Resorts & Hotels

<p><strong>Duties and Responsibilities:</strong></p><ul><li>Ensure that the telephone is answered according to the telephone etiquette and LQA standards.</li></ul><ul><li>Complete a guest service check for any caller using the services at the telephone operator s cabin, such as local or international calls, fax sending etc.</li></ul><ul><li>Transfer caller to the requested extension or department and take a written message with the correct guest contact details if the call is not answered by the concerned department.</li></ul><ul><li>Use discretion when dealing with guest enquiries, handle problems or complaints in an efficient and professional manner without detriment to the Hotel and /or its reputation.</li></ul><ul><li>Inform the Duty Manager/Resort Relation in case of difficulties understanding guest or guest not being able to communicate in English.</li></ul><ul><li>Attend to incoming and outgoing faxes by entering them in the register and dispatching them to the concerned guest or department and charging the correct fees to the guest (if applicable).</li></ul><ul><li>Take message for in house guests  and forward them to the guest room.</li></ul><ul><li>Take and perform wake up calls as per LQA standards.</li></ul><ul><li>Handles and gives utmost importance to emergency calls by forwarding the information to the Duty Manager and department head and follow up to ensure the emergency situation has been handled.</li></ul><ul><li>Handle fire alarms according to the procedure without any delays and follow up the same till the alarm is reset</li></ul><ul><li>Respond to lift alarms and ensures these are communicated to the concerned departments/associates.</li></ul><ul><li>Receive and handle efficiently any guest requests and follow up the same with the concerned department.</li></ul><ul><li>Update the internal telephone directory as well as the telephone book in the PMS.</li></ul><ul><li>Attends to DND (Do Not Disturb) request.</li></ul><ul><li>Complete the shuttle bus log sheet and inform the Duty Manager in case of delays or unusual situation.</li></ul><ul><li>Forwards any AVAYA system faults or other telephone faults to the IT department.</li></ul><ul><li>Inform the Duty/Night Manager of any suspicious situations, unattended luggage, noise or smell.</li></ul><ul><li>Flexible to carry out any other duties requested by the Management, which may include, amongst others, carrying out duties within other properties of JA Resorts &amp; Hotels.</li><li>Provide a complete hand over to the next shift.</li></ul>

Guest Service Operator

NOVOTEL

<p>A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.</p>
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Transfer calls to the appropriate department or individual.</li>
 <li>Take and relay messages accurately.</li>
 <li>Provide information to guests regarding hotel services, facilities, and local attractions.</li>
 <li>Process room service orders, wake-up calls, and other guest requests.</li>
 <li>Assist with making reservations and bookings.</li>
 <li>Maintain a log of incoming and outgoing calls.</li>
</ul>

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Telephone Operator

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Guest Service Operator

Telephone Operator