hotel porter

Rosewood Doha

<div>
 
 
 
 Job Summary&nbsp;
 
 
 
 
 
 Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services, facilities, and features. Be responsible for attending to the immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain Rosewood high standards of service and hospitality at all times. Have a thorough knowledge of all standards and procedures required at Concierge.&nbsp;
 
 
 
 
 
 
 
 
 
 
 Essential Duties and Responsibilities
 
 
 
 <ul>
 <li>
 
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 
 </li>
 <li>
 
 Ensure that standards are maintained at a superior level on a daily basis.
 
 </li>
 <li>
 
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 
 </li>
 <li>
 
 Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
 
 </li>
 <li>
 
 Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
 
 </li>
 <li>
 
 Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
 
 </li>
 <li>
 
 Transport guest luggage from the point of arrival at the hotel to their assigned room.
 
 </li>
 <li>
 
 Transport guest luggage from current room to reassigned room for room changes.
 
 </li>
 <li>
 
 Transport guest luggage from their room to the point of departure from the hotel.
 
 </li>
 <li>
 
 Assist in locating guest's lost luggage.
 
 </li>
 <li>
 
 Correctly tag, store and retrieve luggage from luggage storage room.
 
 </li>
 <li>
 
 Identify fire exit closest to guest's room and explain safety features of assigned room.
 
 </li>
 <li>
 
 Place guest luggage inside the room.
 
 </li>
 <li>
 
 Identify and explain guest room features to include use of:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Air conditioning
 
 </li>
 <li>
 
 Telephone
 
 </li>
 <li>
 
 3.Nespresso machine
 
 </li>
 <li>
 
 Guest services directory
 
 </li>
 <li>
 
 Mini-bar
 
 </li>
 <li>
 
 In room safe
 
 </li>
 </ol>
 <ul>
 <li>
 
 Explain pressing and laundry service.
 
 </li>
 <li>
 
 Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
 
 </li>
 <li>
 
 Relay accurate directions to guests on inquiries about transportation within the local area.
 
 </li>
 <li>
 
 Maintain accurate log record of guest calls for Luggage Porter Person assistance.
 
 </li>
 <li>
 
 Attend all Guest service-related tickets through Knowcross.
 
 </li>
 <li>
 
 Remain in assigned postposition, maintaining correct stance.
 
 </li>
 <li>
 
 Deliver items to guest rooms promptly to include:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Messages
 
 </li>
 <li>
 
 Mail, faxes
 
 </li>
 <li>
 
 Packages
 
 </li>
 <li>
 
 Flowers
 
 </li>
 <li>
 
 Gift items
 
 </li>
 </ol>
 <ul>
 <li>
 
 Deliver newspapers to specified guestrooms when requested.
 
 </li>
 <li>
 
 Monitor and maintain appearance of lobby areas and luggage storage room.
 
 </li>
 <li>
 
 Polish brass luggage carts and maintain cleanliness of carts at all times.
 
 </li>
 <li>
 
 Attending all departmental meetings.
 
 </li>
 <li>
 
 Attending training sessions both internal and external.
 
 </li>
 <li>
 
 Ensure all luggage is scanned through a security scanning machine.
 
 </li>
 <li>
 
 Report any issue to Bell Captain or manager on Duty.
 
 </li>
 <li>
 
 Ensure wheelchairs are in good condition and accessible.
 
 </li>
 <li>
 
 Follow Forbes and LQA standards.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Standard Responsibilities
 
 
 
 <ul>
 <li>
 
 Comply and adhere to the Rosewood company policies.
 
 </li>
 <li>
 
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 
 </li>
 <li>
 
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 
 </li>
 <li>
 
 Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 Confidentiality
 
 
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 
 
 
 
 
 Health &amp; Safety
 
 
 <ul>
 <li>
 
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 
 </li>
 <li>
 
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 
 </li>
 <li>
 
 Report any defects in the building, plant or equipment according to hotel procedure.
 
 </li>
 <li>
 
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 
 </li>
 <li>
 
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 
 </li>
 <li>
 
 Be fully conversant with:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Regulations
 
 </li>
 <li>
 
 Risk Assessments for your department
 
 </li>
 <li>
 
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ol>
 
 
 
 
 
 Other
 
 
 <ul>
 <li>
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 
 </li>
 <li>
 
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 
 </li>
 </ul>
</div>

Bell Associate

The First Group

Job Summary: The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience. Key Responsibilities: <ul> <li>Opening the front door for guests, direct them to the check-in desk.</li> <li>Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).</li> <li>If any equipment is not working properly, report this to the maintenance department so that it can be repaired.</li> <li>Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic do not disturb sign system, coffee making unit, minibar and telephone.</li> <li>Give guests information about directions, the hotel, hotel area and local tourist attractions.</li> <li>When guests have checked out offer assistance with luggage (store it or carry to the vehicle).</li> <li>Giving directions to places of interest, sightseeings, shopping areas.</li> <li>Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.</li> <li>Delivers all guest messages/faxes/letters/parcels to the guestrooms.</li> <li>Run errands requested by the Front Desk staff.</li> <li>Loading and unloading luggage from/to the vehicles.</li> <li>Coordinate the traffic of vehicles in front of the hotel (guests cars, limousines, taxis, minivans, buses).</li> <li>Provide car valet service: drive the guests cars to and back from the Hotel s designated outsourced garage.</li> <li>Follow all health &amp; safety policies.</li> <li>Implement, maintain and continue to improve departmental policies, procedures and service standards.</li> <li>Carry out any other duties requested by Front Desk Agents or Front Office Manager.</li> <li>Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).</li> </ul>

Bellman

Accor Group

Position Overview 25hours Hotel One Central in Dubai is seeking an energetic and service-focused Bellman to join its vibrant and diverse team. You will be responsible for providing guests with a warm welcome, assisting with luggage, offering local recommendations, and ensuring the lobby, driveway, and equipment remain spotless and in excellent condition. This role blends hospitality, guest relations, and hands-on service in a dynamic environment. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time Core Duties Greet guests warmly upon arrival and assist with luggage handling to and from rooms. Escort guests to rooms when needed, providing information about hotel facilities and services. Tag, store, and deliver luggage promptly, keeping storage areas organized and secure. Maintain cleanliness and working condition of bikes, trolleys, and driveway areas. Support valet and traffic management for smooth guest arrivals and departures. Offer accurate information on hotel services, amenities, local attractions, and dining options. Keep the lobby and entrance areas spotless and welcoming at all times. Accurately document luggage storage, deliveries, and guest messages as per hotel standards. Assist in training new team members on service excellence and operational procedures. Ensure adherence to safety, hygiene, and guest privacy protocols. Proactively resolve guest concerns and communicate feedback to relevant teams. Candidate Requirements Minimum secondary school education. At least 1 year s hotel experience in front office, guest services, or as a Bellman/Doorman. Fluent in English; knowledge of additional languages such as Russian, Mandarin, or European languages is an advantage. Physically fit to handle luggage and active guest service duties. Professional grooming, strong communication skills, and a friendly demeanor. Proactive problem solver with knowledge of local attractions and transport options. Ability to work flexible shifts, including weekends and holidays. Team player with the ability to create a positive working environment.

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a friendly, customer-focused individual to create exceptional first and lasting impressions for our guests. As a Bellman, you will play a crucial role in ensuring our guests receive warm, attentive service from the moment they arrive until their departure.<ul><li>
Greet and welcome guests with a friendly, professional demeanor upon their arrival</li><li>
Assist guests with luggage handling during check-in and check-out processes</li><li>
Escort guests to their rooms, providing information about hotel amenities and services</li><li>
Offer knowledgeable recommendations about local attractions, dining options, and transportation in Dubai</li><li>
Maintain a clean and organized lobby area, ensuring luggage carts are always available and in good condition</li><li>
Assist with valet parking services when required</li><li>
Collaborate with front desk staff to ensure smooth check-in and check-out experiences</li><li>
Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service</li><li>
Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately</li><li>
Assist with special requests or errands to enhance guest satisfaction</li><li>
Ensure proper tagging and secure storage of guest luggage</li><li>
Perform additional duties as assigned by management to support overall hotel operations</li></ul> 

Qualifications 
<ul><li>
Previous experience as a bellman or in the hospitality industry preferred</li><li>
Excellent interpersonal and customer service skills with a friendly, approachable demeanor</li><li>
Strong physical fitness to handle luggage and stand for extended periods</li><li>
Fluency in English; proficiency in Arabic or additional languages is a plus</li><li>
Professional appearance with meticulous attention to personal grooming and uniform standards</li><li>
Flexible availability to work various shifts, including evenings, weekends, and holidays</li><li>
Team-oriented mindset with a proactive and helpful attitude</li><li>
Comprehensive knowledge of Dubai's attractions, dining scene, and local services</li><li>
Valid UAE driver's license for potential valet parking duties</li><li>
Ability to multitask and remain calm under pressure in a fast-paced environment</li><li>
Strong attention to detail and commitment to maintaining high standards of service</li><li>
Basic computer skills for managing guest requests and communication with other departments</li></ul></div>

Beverly Hills Maintenance

Bellboy job description and General duties<ul><li>Welcoming guests at the main entrance, and greeting them appropriately as per the time.</li><li>Escort guests to their rooms and explain hotel facilities.</li><li>Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest&rsquo;s request.</li><li>Assist with valet parking during the arrival and departure of the guest.</li><li>Receive and store the guest luggage and keep a proper record of level tags</li><li>Store the guest&rsquo;s luggage in the luggage room and respond to their request.</li><li>Tie the luggage tags to the guest&rsquo;s luggage, especially for group check-in.</li><li>Guide the guests to arrive at the reception desk and to wait beside them.</li><li>Receive the room key from the front desks and escort the guest to the room.</li><li>If guest want to change the room be prepared for, transferring baggage from one room to another.</li><li>You should remember the guest by name especially;repeat guests,</li></ul>VIPS, repeat guest long-staying guests and always greet guests as saying Welcome again<ul><li>Recommend to the guest about the Food and Beverage outlets&rsquo; operational times.</li><li>Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items.</li><li>Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest.</li><li>Clean and maintain the baggage room and work area assist in maintaining</li><li>Report to the reception desk or bell captain about any malfunctioning equipment.</li><li>Maintains and upkeep the appearance of the hotel lobby and entrance.</li><li>perform other duties as per assign</li><li>Be fully aware of what functions are going on in the hotel</li><li>Able to explain relevant information relating to hotel facilities, and on all places of interest around the hotel.</li><li>Note down any request that has made from the hotel guest and act quickly without the fail.</li><li>Fully cooperate with colleagues and hotel concierge.</li><li>Appropriately dressed when on duty and to have discipline at all times.</li><li>Participate in pre-shift briefing and coordination meetings scheduled or ordered by the Bell Captain or the Front Office Manager.</li></ul>Experience required for the bellboy<ul><li>1 &ndash; 3 years of experience may require</li><li>Able to speak the English language clearly and fluently.</li><li>Ability to Provide excellent customer service and maintain a professional demeanor.</li><li>Ability to communicate effectively with others both verbally and written.</li><li>Able to move the lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds.</li><li>You may require a stand or walk for a longer period of time.</li><li>You should not have any problem with overhead below the knees, bending twisting and pulling.</li><li>as Bellman,</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a valid QID/Residence Permit with NOC?</li><li>If you're selected, how soon you can join?</li><li>What is your salary expectation? (Mention Basic, Housing and Transportation)</li></ul>Experience:<ul><li>Bell Boy: 3 years (Required)</li></ul>

Bell Boy (Immediate Joiner)

Hilton

<div>Bell Attendant - Franchise
Job Requirements 
 
The Bell Attendant is responsible for creating a warm and welcoming first impression for all guests. This role ensures smooth arrival and departure experiences by assisting with luggage, providing hotel information, and delivering exceptional guest service at all times. 
What will I be doing?
As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: 
<ul><li>
Greet guests upon arrival and assist with luggage handling, storage, and delivery.</li><li>
Escort guests to their rooms and explain room features and hotel facilities.</li><li>
Ensure prompt pick-up and delivery of guest luggage during check-in and check-out.</li><li>
Handle guest requests courteously and efficiently.</li><li>
Maintain cleanliness and organization of the lobby and bell desk area.</li><li>
Coordinate with the Front Desk, Concierge, and other departments to meet guest needs.</li><li>
Deliver packages, messages, and other items to guest rooms as required.</li><li>
Assist with valet parking or transportation arrangements (if applicable).</li><li>
Uphold hotel service standards and demonstrate a professional appearance at all times.</li></ul> 

Work Experience 
 
Previous experience in a similar role within the hospitality industry is an advantage.
Excellent communication and interpersonal skills.
Friendly, courteous, and guest-oriented personality.
Ability to handle multiple tasks and remain calm under pressure.
Physically fit to handle luggage and stand for extended periods.
Flexible to work in shifts, including weekends and holidays. 
Benefits
 
<ul><li>Basic Salary</li><li>
Housing Allowance</li><li>
Transportation Allowance</li><li>
Vacation ticket entitlement</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul> 

Disclaimer
 
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel&rsquo;s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.</div>

Bell Attendant - Franchise

THE PALAVRA RESORT W.L.L

Position SummaryThe Bellboy is responsible for providing courteous, professional, and efficient assistance to guests upon arrival and departure. This includes handling luggage, escorting guests to rooms, delivering messages or packages, and ensuring a smooth and pleasant guest experience.Key Responsibilities1. Guest Assistance<ul><li>Greet guests warmly upon arrival and assist with unloading luggage from vehicles.</li><li>Escort guests to their rooms, explain room features, and provide hotel information.</li><li>Handle guests&rsquo; luggage efficiently during check-in and check-out.</li><li>Assist guests with directions, transportation arrangements, and general inquiries.</li></ul>2. Luggage &amp; Deliveries<ul><li>Safely store and retrieve luggage in the luggage room as required.</li><li>Deliver packages, messages, or amenities to guest rooms promptly and accurately.</li><li>Ensure guests&rsquo; belongings are handled with care and confidentiality.</li></ul>3. Lobby &amp; Entrance Management<ul><li>Maintain cleanliness and order in the lobby and entrance areas.</li><li>Assist in keeping the main entrance clear and welcoming for arriving and departing guests.</li><li>Coordinate with the front desk and concierge for guest arrivals and departures.</li></ul>4. Guest Service &amp; Communication<ul><li>Provide courteous and prompt assistance at all times.</li><li>Respond to guest requests professionally and ensure timely follow-up.</li><li>Report any guest concerns or maintenance issues to the front office immediately.</li></ul>5. Safety &amp; Procedures<ul><li>Adhere to hotel safety and security procedures at all times.</li><li>Ensure all guest luggage is properly tagged and tracked.</li><li>Assist during emergencies by following evacuation and safety protocols</li></ul>Job Type: Full-time

BELLBOY

Search 3453+ Hotel porter jobs near you this October. New roles added regularly across leading industries. Apply today.

3453 hotel porter jobs NEAR_ME

Bell Associate

Bellman

Bellman

Bellman

Bell Boy (Immediate Joiner)

Bell Attendant - Franchise

BELLBOY