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hotel receptionist

Nordic Holdings

5 STAR HOTEL EXPERIENCEOPERA SYSTEM KNOWLEDGEARABIC SPEAKINGWILLING TO JOIN IMMEDIATELYFront Desk Operations<ul><li>Greet and welcome guests warmly upon arrival.</li><li>Handle check-in and check-out procedures efficiently.</li><li>Provide room keys, hotel information, and directions to rooms.</li><li>Manage room reservations and booking confirmations.</li><li>Update room availability in the hotel system.</li></ul>Guest Services<ul><li>Respond to guest inquiries and special requests.</li><li>Handle complaints or concerns professionally.</li><li>Arrange services such as wake-up calls, taxis, tour bookings, or restaurant reservations.</li><li>Provide information about hotel amenities, local attractions, and events.</li></ul>Administrative Tasks<ul><li>Operate hotel management software (PMS).</li><li>Process payments (cash, credit cards, etc.) and issue receipts.</li><li>Maintain daily reports on occupancy, guest arrivals, and financial transactions.</li><li>Answer phone calls, emails, and manage messages.</li></ul>Team Coordination<ul><li>Communicate with housekeeping and maintenance teams regarding room status or issues.</li><li>Report unusual situations, emergencies, or guest incidents to supervisors or security.</li></ul>Typical Qualifications:<ul><li>High school diploma or a degree in Hospitality, Tourism, or HRM is preferred</li><li>Previous experience in a hotel or customer service is an advantage</li><li>Willingness to work shifts, weekends, and holidays</li></ul>Job Type: Full-time

HOTEL RECEPTIONIST

Elite Resort and Spa

4 STAR HOTEL EXPERIENCEOPERA SYSTEM KNOWLEDGEEnglish / ARABIC SPEAKINGWILLING TO JOIN IMMEDIATELYFront Desk OperationsGreet and welcome guests warmly upon arrival.Handle check-in and check-out procedures efficiently.Provide room keys, hotel information, and directions to rooms.Manage room reservations and booking confirmations.Update room availability in the hotel system.Guest ServicesRespond to guest inquiries and special requests.Handle complaints or concerns professionally.Arrange services such as wake-up calls, taxis, tour bookings, or restaurant reservations.Provide information about hotel amenities, local attractions, and events.Administrative TasksOperate hotel management software (PMS).Process payments (cash, credit cards, etc.) and issue receipts.Maintain daily reports on occupancy, guest arrivals, and financial transactions.Answer phone calls, emails, and manage messages.Team CoordinationCommunicate with housekeeping and maintenance teams regarding room status or issues.Report unusual situations, emergencies, or guest incidents to supervisors or security.Typical Qualifications:High school diploma or a degree in Hospitality, Tourism, or HRM is preferredPrevious experience in a hotel or customer service is an advantageWillingness to work shifts, weekends, and holidaysJob Type: Full-timePay: BD140.000 - BD170.000 per month

Hotel Receptionist

Al Ghalia

We're Hiring! Female Bahraini Receptionist for Our Salon, Spa, and Gym(Please note we are looking for a female Bahraini receptionist because our brand Dessange is exclusively for women and male are NOT allowed to enter the premises). Are you a warm, organized, and proactive individual with a passion for customer service? Our bustling salon, tranquil spa, and vibrant gym are looking for a female Bahraini receptionist to be the welcoming face of our establishment!If you thrive in a dynamic environment and love making a positive first impression, we want to hear from you.About the Role:As our receptionist, you'll be the first point of contact for all our valued clients across our salon, spa, and gym. You'll play a crucial role in ensuring a smooth and enjoyable experience for everyone who walks through our doors.Key Responsibilities:<ul><li>Warmly greet and welcome clients and visitors.</li><li>Manage appointments and bookings efficiently for salon, spa, and gym services.</li><li>Answer phone calls, respond to emails, and handle inquiries professionally.</li><li>Process payments and maintain accurate records.</li><li>Provide information about our services, promotions, and membership options.</li><li>Maintain a tidy and presentable reception area.</li><li>Assist with various administrative tasks as needed.</li><li>Handle client feedback and resolve issues with a positive attitude.</li></ul>What We're Looking For:<ul><li>Female candidate with excellent communication and interpersonal skills.</li><li>Previous experience in a receptionist, front desk, or customer service role, preferably within the beauty, wellness, or fitness industry.</li><li>Proficient in using scheduling software and basic computer applications.</li><li>A friendly, approachable, and professional demeanor.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li><li>A genuine desire to provide exceptional client service.</li></ul>Why Join Our Team?We offer a supportive and friendly work environment where your contributions are valued. You'll be part of a team dedicated to providing top-notch services in beauty, relaxation, and fitness.Ready to Apply?If you're excited about this opportunity and meet the qualifications, please submit your resume and a cover letter outlining your experience and why you'd be a great fit for our team. We look forward to hearing from you!Send your CV to hrd@alghalia.com or to blue@alghalia.comAdd the email's subject &quot;Receptionist&quot;Job Type: Full-timePay: BD250.000 - BD500.000 per monthApplication Question(s):<ul><li>What is your height?</li><li>What is your weight?</li><li>Can you stand up for long hours?</li><li>Can you carry heavy weights?</li><li>Do you have an experience in fitness and wellness industry?</li></ul>

Bahraini Receptionist (Spa, Salon and Gym)

Bespoke Professionals

Join prestigious 5-star hotels as part of the Front Office and Guest Services team. You will be the first point of contact for guests, ensuring a warm welcome and a seamless stay.Responsibilities:<ul><li>Check-in/check-out guests efficiently.</li><li>Answer guest queries and provide concierge assistance.</li><li>Coordinate with housekeeping and other departments.</li><li>Handle reservations, room allocations, and billing.</li><li>Resolve guest complaints professionally.</li></ul>Requirements:<ul><li>Previous experience in hotel front office or guest services.</li><li>Fluent in English and Arabic</li><li>Proficient in hotel management software (e.g., Opera).</li><li>Excellent interpersonal and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Notice Period ?</li><li>How old are you ?</li><li>Marital Status (Single, Married, Divorced or Widowed) ?</li><li>Which field are you interested in ? (Sales, Marketing or Customer Service - choose one)</li><li>How many years of experience do you have in Hotel Industry ? (Very important to have hotel industry experience)</li></ul>

Hotel Front Office & Guest Services Staff

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
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 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
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 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Guest Experience Agent - Arabic Speaker

Bonapal W.L.L.

&middot; Assist Management in developing and implementing core business and marketing plans &amp; develop and implement marketing strategies to maximize restaurant revenues.&middot; Train new employees to work in different positions at the restaurant.&middot; Make sure that all staff members comply with all fire, safety, health regulations, safe food handling procedures, work schedules, and work duties on a constant basis.&middot; Engage customers in positive dialogue to ensure return business and take and resolve any complaints from them.&middot; Perform restaurant opening and closing activities and organize management of repair and maintenance issues.&middot; Keep track of inventory and order supplies as needed and ensuring that there is minimum wastage of inventories.&middot; Monitoring activities of every Receptionist/Supervisor such as check in, check out and money exchange. Coordinates the work of all subordinates to ensure guest satisfaction and compliance to HAUS standards.&middot; Ensuring floor staff grooming maintained in compliance with Haus standards.&middot; Organize and coordinate with Front Office Management all arrivals and departures of guests, VIP's, groups, billing, and any additional information requested.&middot; Cover any FOH position as &amp; when needed (including but not limited to Hosting/ Serving/ Running/ Bakery attendance / bartending&hellip;.)&middot; Report all operational details to the restaurant manager.&middot; Help the restaurant manager with the team schedules.&middot; Doing the team daily briefing when being in charge of the shift, organizing staff breaks&middot; Help the restaurant manager preparing all needed paperwork related to HR and finance reports.&middot; Following up on any refunds due for guestsJob Type: Full-timeApplication Question(s):<ul><li>Are you currently residing in Bahrain?</li><li>Do you have working experience as an Assistant Manager?</li></ul>

Restaurant Assistant Manager

Onyx By Rotana

Job Summary: The Night Manager is responsible for overseeing the operations of the hotel during the nighttime shift. They ensure a smooth and efficient running of the hotel, ensuring guest satisfaction and employee productivity during the evening and overnight hours.Job Responsibilities: - Supervise and manage all activities during the nighttime shift, including front desk operations, reservations, housekeeping, and security. - Greet and check-in guests, ensuring a smooth and efficient process for late arrivals and early departures. - Resolve any guest complaints or issues that may arise during the nighttime shift, ensuring guest satisfaction. - Coordinate and communicate with other departments to ensure a seamless flow of information and operations during the nighttime hours. - Conduct regular inspection rounds to ensure the safety and security of the hotel premises. - Maintain accurate and detailed records of all guest interactions, incidents, and maintenance issues. - Train and manage the performance of the nighttime staff, ensuring they adhere to all hotel policies and procedures. - Monitor and manage night audit processes, including balancing and closing the day's transactions. - Collaborate with the hotel management team to develop implement to improve nighttime operations and enhance guest experience.Candidate Requirements: - Previous experience in a hotel or hospitality management role, preferably in a night manager or night supervisor position. - Strong leadership and problem-solving skills, with the ability to handle situations in a calm and professional manner. - Excellent communication and interpersonal, and verbal. - Knowledge of hotel operations, including reservations systems, front desk procedures, housekeeping, and security. - Familiarity with night audit processes and the ability to perform necessary financial reconciliations. - Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively. - Flexibility to work overnight shifts, including weekends and holidays. - Ability to work independently and make decisions in a fast-paced environment. -Proficiency in using hotel management software and computer systems. - High level of integrity and discretion in dealing with confidential information. - A diploma or degree in hotel management or a related field is preferred.Skills - Strong leadership skills: A night manager should be able to effectively lead and manage a team of employees who work during the night shifts. - Excellent communication skills: This role requires regular communication with staff, guests, and other departments, so it is important for a night manager to have exceptional verbal and written communication skills. - Attention to detail: A manager is responsible for ensuring that all operations are running smoothly, so having a keen eye for detail is essential to identify any issues or discrepancies. - Problem-solving abilities: With the potential for unexpected situations to arise during the night, a night manager should be able to think quickly their and come up with effective solutions. - Customer service orientation: Providing outstanding customer service is in hospitality. A night manager should have a strong focus on ensuring guest satisfaction and resolving any complaints or issues. - Organizational skills: With various tasks and responsibilities, including staff scheduling and room assignments, strong organizational skills are important for a manager to stay on top of their. - Knowledge of hotel operations: A night manager should have a good understanding of hotel operations, including front office procedures, room reservations, and guest services. - Flexibility: Working during the night can often involve irregular hours and unpredictable events. Thus, a night manager needs to be flexible and adaptable to handle changing circumstances. - Multitasking abilities: In a fast-paced environment, a night manager must be able to handle multiple tasks simultaneously prioritize them effectively. - Knowledge of emergency and safety procedures: Being prepared for emergencies and having the ability to handle them calmly and efficiently is crucial for a night managerJob Type: Full-time

Night Manager

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