hotel receptionist

LE WANA HOTEL L.L.C

<ul><li>Greet and welcome guests with a warm, friendly demeanor, ensuring a positive first impression of the hotel.</li><li>Handle check-in and check-out processes efficiently, managing guest records and processing payments accurately.</li><li>Provide detailed information about the hotel’s services, amenities, and local attractions to enhance guest experiences.</li><li>Resolve guest inquiries and complaints promptly and professionally, turning potential issues into positive experiences.</li></ul>

HOTEL RECEPTIONIST

Stella Stays

About the role:Stella Stays is seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will be responsible for delivering a world-class hospitality experience to guests, executing front desk operations, and collaborating with both on-site and headquarters teams to efficiently resolve any issues that may arise. This role requires a commitment to providing outstanding customer service, problem-solving skills, and the ability to work efficiently in a fast-paced environment.At Stella Stays, you will:<ul><li>Greet and assist guests throughout the booking process with personalized service.</li><li>Represent Stella Stays, leaving a memorable first impression on guests and partners alike.</li><li>Register guests and guide them through digital check-in/check-out procedures for a seamless experience.</li><li>Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.</li><li>Responsively address and resolve guest issues in a positive and timely manner.</li><li>Support the guest experience and Reservations team with on ground assistance while maintaining a positive company culture.</li><li>Train and support new team members.</li><li>Prepare the training manuals and Sops for the team</li><li>Coordinate and facilitate community meetings to encourage engagement and collaboration.</li><li>Acquire comprehensive knowledge of all buildings and units within your purview.</li><li>Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.</li><li>Foster relationships with building staff, vendors, and cross-functional teams.</li><li>Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.</li><li>&#8203;Effectively manage inventory, supplies, and equipment to support operations.</li></ul>Requirements<ul><li>High school diploma or equivalent, with further education in hospitality or customer service preferred.</li><li>Proven customer service experience in a similar role, with a strong focus on delivering excellent customer service.</li><li>Excellent communication skills, both written and verbal, and the ability to communicate effectively with guests from diverse backgrounds.</li><li>Focusing mainly on English and Arabic</li><li>Strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, as required.</li><li>Basic computer skills, including proficiency with Microsoft Office and property management systems.</li><li>&#8203;Passion for the hospitality industry and a desire to grow and develop professionally.</li></ul>If you're ready to dive into a high-paced, high-growth environment, we'd love to hear from you. Apply now and become a part of our mission to revolutionize the hospitality industry Globally.Job Type: Full-time

Hotel Receptionist

Moonlight Hospitality and Hotel Operation Management

Job Title: ReceptionistLocation: Doha, QatarCompany: Moonlight Hospitality and Hotel Operation ManagementEmployment Type: Full-TimeAbout the RoleWe are seeking a friendly, professional, and customer-oriented Receptionist with a hospitality background to join our Front Office team. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in and check-out experience while maintaining the highest level of service standards.Key Responsibilities<ul><li>Greet and welcome guests in a professional and courteous manner.</li><li>Handle guest check-ins and check-outs efficiently and accurately.</li><li>Manage reservations, room assignments, and billing procedures.</li><li>Respond promptly to guest inquiries, both in person and over the phone or email.</li><li>Coordinate with other departments (Housekeeping, Maintenance, and F&amp;B) to ensure guest satisfaction.</li><li>Handle guest complaints or requests with professionalism and escalate when necessary.</li><li>Maintain an organized front desk and ensure proper documentation of daily transactions.</li><li>Promote hotel services, amenities, and special offers to guests.</li><li>Maintain accurate records and ensure compliance with company policies and Qatar Municipality regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or diploma in Hospitality Management or a related field.</li><li>Minimum 2 years of experience as a receptionist or front office associate in a hotel or serviced apartment.</li><li>Strong communication and interpersonal skills with a positive and welcoming attitude.</li><li>Proficiency in hotel management software (Opera, IDS, or equivalent).</li><li>Excellent multitasking, time management, and problem-solving abilities.</li><li>Well-groomed, professional appearance.</li><li>Fluency in English (Arabic or additional languages is an advantage).</li><li>Ability to work flexible shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Accommodation and meals (if applicable)</li><li>Health insurance and paid annual leave</li><li>Training and career growth opportunities within the hospitality group</li></ul>To Apply: Please send your updated CV with the subject line &ldquo;Receptionist &ndash; Hospitality&rdquo; to maria@wonderpalace.com.qaJob Types: Full-time, Permanent

Receptionist

Hilton

<div>Receptionist
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader">SPA RECEPTIONIST</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose:
We are seeking a dynamic and experienced Spa Receptionist with a background in spa therapy to join our team. In this role, you will have the unique opportunity to combine your customer service expertise with your therapeutic knowledge to deliver exceptional service in our tranquil and inviting hotel spa. 
Responsibilities:<ul><li>
Greet and welcome guests to the spa with a warm, professional, and friendly demeanor.</li><li>
Manage spa bookings and appointments efficiently, ensuring the schedule is optimized and all services are properly arranged.</li><li>
Provide information about available spa treatments, packages, and pricing, offering recommendations based on guests' needs and preferences.</li><li>
Perform client check-in and check-out procedures, process payments, and ensure accuracy in records.</li><li>
Assist with the daily operations of the spa, including maintaining a clean and organized reception area.</li><li>
Act as a liaison between guests and therapists, ensuring smooth communication and exceptional service delivery.</li><li>
Use your knowledge of spa therapy to offer tailored advice and suggestions to clients, enhancing their spa experience.</li><li>
Handle guest inquiries and resolve any issues in a professional and timely manner.</li><li>
Assist spa therapists when necessary, such as preparing treatment rooms or managing supplies.</li><li>
Promote retail products and upsell services and packages to enhance the guest experience.</li><li>
Ensure that the spa operates in compliance with hotel policies and health &amp; safety standards.</li></ul> 
Qualifications &amp; Competencies:<ul><li>
Female and preferrably an Arabic speaker</li><li>
Previous experience as a Spa Receptionist or in a similar customer service role, preferably in a hotel or wellness setting.</li><li>
Background as a certified Spa Therapist with hands-on experience in delivering spa treatments (e.g., massage, facials, etc.).</li><li>
Knowledge of various spa therapies and wellness services to provide accurate information and recommendations.</li><li>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</li><li>
Ability to multitask in a fast-paced environment while maintaining a calm and professional demeanor.</li><li>
Organizational skills with attention to detail in handling bookings and payments.</li><li>
Ability to work well both independently and as part of a team.</li><li>
Proficiency in basic computer systems and booking software (experience with spa management software is a plus).</li><li>
Flexibility to work evenings, weekends, and holidays as needed.</li><li>
Professional appearance and a passion for wellness and hospitality.</li></ul> 
What&rsquo;s In It for you?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The NED Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us as a Spa Receptionist! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

SPA RECEPTIONIST

Assets Group

Job Title: Spa ReceptionistDepartment: Spa &amp; WellnessHotel: Maysan LXR PalaceReports To: Spa ManagerJob Summary:The Spa Receptionist is responsible for providing exceptional guest service by ensuring a smooth and welcoming spa experience from arrival to departure. This includes handling reservations, guest inquiries, payments, and coordinating with therapists to ensure seamless operations in line with the hotel&rsquo;s luxury standards.Key Responsibilities:<ul><li>Welcome guests warmly and assist them with check-in, check-out, and general inquiries.</li><li>Manage spa bookings, appointments, and schedules efficiently through the reservation system.</li><li>Provide detailed information about spa treatments, facilities, and promotions.</li><li>Handle payments accurately and process billing in compliance with hotel policies.</li><li>Coordinate with spa therapists and attendants to ensure timely service delivery.</li><li>Maintain a clean and organized reception and relaxation area.</li><li>Promote spa services and retail products to maximize revenue.</li><li>Respond to guest feedback and resolve issues promptly to ensure satisfaction.</li><li>Ensure adherence to health, safety, and hygiene standards within the spa.</li><li>Support in administrative duties such as daily reports, stock control, and guest records.</li></ul>Qualifications &amp; Experience:<ul><li>Minimum 1&ndash;2 years of experience in a similar role within a luxury hotel or spa environment.</li><li>Strong communication and interpersonal skills.</li><li>Professional appearance and positive attitude.</li><li>Proficiency in MS Office and spa management/reservation systems.</li><li>Fluency in English; additional languages are an advantage.</li><li>Customer service-oriented with strong attention to detail.</li></ul>Personal Attributes:<ul><li>Warm, friendly, and professional demeanor.</li><li>Ability to multitask and remain calm under pressure.</li><li>Team player with a proactive attitude.</li><li>Flexible to work in shifts, weekends, and public holidays.</li></ul>Job Type: Full-timePay: QAR2,300.00 per month

Leisure & Recreation Receptionist - Arabic Speaker

<div>
 An Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
 </li>
 <li>
 Process accurately check-ins and check-out
 </li>
 <li>
 Ensure that all Guest supplies and amenities are offered and replenished to the required standards
 </li>
 <li>
 Stay current with all hotel services as well as VIP requests and special events
 </li>
 <li>
 Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
 </li>
 <li>
 Project a professional manner with an emphasis on hospitality and Guest service
 </li>
 <li>
 Comply with Hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Executive tasks as instructed by the Executive Lounge Supervisor or Manager
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous Front Office experience in the hotel, leisure or retail sector
 </li>
 <li>
 Calm, efficient and organised
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in Executive Lounge in a hotel environment
 </li>
 <li>
 Multi-lingual
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Receptionist

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