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hotel reservation agent

Jungle Beige Advertising

Job Description:Dubai Marine is looking for a motivated and detail-oriented Reservation Agent to join our team. The ideal candidate will assist in managing hotel and travel bookings, ensuring smooth coordination, timely responses, and excellent service for clients across all the markets. This role is perfect for someone eager to grow in the travel and hospitality industry while delivering exceptional customer support.Key Responsibilities:<ul><li>Assist in handling hotel and service reservations accurately and efficiently.</li><li>Respond promptly to client inquiries via email, WhatsApp, and phone.</li><li>Support senior reservation agents in managing booking requests and confirmations.</li><li>Ensure all reservation details are correctly recorded and updated in the system.</li><li>Maintain clear communication with suppliers, hotels, and clients to ensure smooth operations.</li><li>Follow company procedures for reservation handling and client communication.</li><li>Provide excellent customer service by resolving basic queries and escalating complex cases when necessary.</li></ul>Required Skills and Qualifications:<ul><li>Minimum 1 to 2 year of experience in a hotel reservation department within the UAE.</li><li>Basic understanding of both offline and online reservation systems.</li><li>Strong communication and organizational skills.</li><li>Attention to detail and ability to multitask in a fast-paced environment.</li><li>Proficient in Microsoft Office and email communication.</li><li>Customer-oriented mindset with a positive and professional attitude.</li></ul>Job Type: Full-timeWe believe in fostering a positive, dynamic environment where everyone has the chance to grow and succeed. As part of our team, you&rsquo;ll enjoy:<ul><li>A competitive salary.</li><li>Accommodation, Transportation, Meal and Medical Insurance.</li></ul>Job Type: Full-time

Reservation Agent

Hilton Hotels

As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: <ul> <li>Answer incoming phone calls by following the hotel's telephone etiquette at all times.</li> <li>Convert inquiries into contracted business.</li> <li>Respond positively to sales inquiries to develop future sales leads.</li> <li>Identify sales leads, as appropriate.</li> <li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.</li> <li>Provide prompt and efficient service while maintaining the hotels brand standards.</li> </ul>

Reservations Agent

Accor Group

Job Title
Hotel Reservations Agent Accor Group Dubai, UAE
Job Description
Hotel Reservations Agent Accor Group Dubai, UAE Role Summary Join Accor in Dubai as a Hotel Reservations Agent, where you will handle guest booking requests, manage room availability, and ensure every reservation is processed with accuracy and attention to detail. You will serve as the first point of contact for potential guests, delivering a professional and personalized booking experience while supporting Front Office operations when needed. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Reservations / Front Office Salary: 4000 6000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards. Check room and rate availability and accept or decline bookings based on capacity. Review next-day reservations for accuracy, ensuring all guest details and special requests are in place. Maintain full knowledge of all room types, rates, amenities, and hotel facilities. Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival. Monitor email correspondence and ensure all booking data is complete and accurate. Stay updated on current rates, special packages, and promotions. Apply standardized wording in reservation notes and communicate updates to relevant departments. Assist the Front Office as a Guest Service Agent when required, including handling cash floats. Ensure guest registration cards are accurately completed and profiles updated in the PMS. Seek approval from management for any rebates or discounts related to guest disputes. Perform additional tasks as assigned by the department head. Ideal Profile Previous hotel reservations and front office experience. Familiarity with Hotel PMS systems. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Ability to work flexible shifts, including weekends and holidays. Why Join Us As part of Accor, you ll access global career opportunities, exclusive employee benefits, and extensive training programs. You will join a culture built on respect, diversity, and a passion for delivering world-class hospitality. About the Company Accor is a global leader in hospitality, operating over 5,000 hotels and residences across 110 countries. With a portfolio of more than 40 brands, Accor offers career growth, training opportunities, and the chance to be part of an inclusive and innovative hospitality group committed to excellence and sustainability.
Post Details

Hotel Reservations Agent Accor Group Dubai, UAE

Position Overview Accor is hiring a Reservations Agent to join its team in Dubai. The role is responsible for handling reservation requests efficiently, ensuring accuracy in bookings, and maximizing revenue through upselling techniques. The position requires strong communication skills, guest-focused service, and the ability to coordinate effectively with other departments to provide a seamless booking experience. Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Hotel / Resort / Lodging Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Respond to guest inquiries regarding rates, room types, facilities, and services * Process reservations accurately, securing necessary guest information and special requests * Maintain accurate records of advance deposits, group bookings, and billing procedures * Monitor daily inventory and update availability to optimize occupancy and room rates * Apply upselling and cross-selling techniques to maximize revenue * Communicate cancellation and guarantee policies clearly to guests * Maintain reservation files and correspondence in an organized manner * Coordinate with Front Office, Sales, and Accounts teams for smooth operations * Assist with large events, hotel functions, and new openings when required * Provide confirmation and cancellation details to guests via phone or email promptly * Ensure compliance with hotel policies, departmental goals, and brand standards * Deliver professional guest service while resolving inquiries and requests with efficiency Candidate Profile * Minimum one year of experience in a similar role within a 5-star hotel * High school degree required; hospitality-related education preferred * Prior experience with Opera or related property management systems is an advantage * Guest-focused personality with excellent communication and interpersonal skills * Strong problem-solving ability, attention to detail, and organizational skills * Fluency in English required; additional languages are a plus

IHG Hotels & Resorts

Job Title
Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE
Job Description
Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE Position Overview Holiday Inn and Suites Dubai Science Park is seeking a customer-focused Reservations Agent to join our hospitality team. This is an ideal role for professionals who are passionate about travel and guest experience, and who want to be part of a global brand committed to making every stay joyful. Situated in one of Dubai s most vibrant residential and innovation districts, our hotel is perfectly positioned to serve both business and leisure travelers. Job Details Location: United Arab Emirates Location: Dubai Industry: Food Services - Hospitality Function: Receptionist - Front Desk Salary: 5000 6000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Handle room booking requests by phone, email, and in person using Opera reservations system. * Convert guest inquiries into confirmed bookings through effective communication. * Process cancellations, changes, and no-shows accurately and promptly. * Manage rate availability based on business strategy and direction from leadership. * Coordinate guest requirements with relevant departments (e.g. VIP services, transportation). * Create and maintain accurate records and reservation reports. * Apply up-selling and suggestive selling techniques to promote hotel services. * Ensure guest expectations are met from the moment of reservation. Ideal Profile * Prior experience in a hotel reservations or front office environment. * Proficient in Opera PMS and Microsoft Office applications. * Strong verbal and written communication skills in English; Russian or other languages are a plus. * High attention to detail and accuracy in data entry. * Energetic, positive, and proactive with a guest-first mindset. * Strong multitasking and organizational skills. Why Join Us * Become part of a trusted global hotel brand with career development opportunities. * Access competitive salary, benefits, and employee discounts. * Enjoy a supportive and inclusive team environment. * Contribute to a hotel that celebrates the joy of travel and outstanding guest service. * Work in a growing destination near major malls, attractions, and leisure hubs. About the Company Holiday Inn and Suites Dubai Science Park is a modern hotel designed to deliver memorable guest experiences. Located in a thriving residential and innovation-focused area, the hotel offers 240 rooms, 84 serviced apartments, multiple dining outlets, and versatile event spaces. As part of the InterContinental Hotels Group, Holiday Inn is committed to offering warm, welcoming hospitality while providing employees with opportunities for personal and professional growth in a global network.
Post Details

Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE

Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards. Check room and rate availability and accept or decline bookings based on capacity. Review next-day reservations for accuracy, ensuring all guest details and special requests are in place. Maintain full knowledge of all room types, rates, amenities, and hotel facilities. Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival. Monitor email correspondence and ensure all booking data is complete and accurate. Stay updated on current rates, special packages, and promotions. Apply standardized wording in reservation notes and communicate updates to relevant departments. Assist the Front Office as a Guest Service Agent when required, including handling cash floats. Ensure guest registration cards are accurately completed and profiles updated in the PMS. Seek approval from management for any rebates or discounts related to guest disputes. Perform additional tasks as assigned by the department head. Ideal Profile Previous hotel reservations and front office experience. Familiarity with Hotel PMS systems. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Ability to work flexible shifts, including weekends and holidays.

Hotel Reservations Agent

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
 </li>
 <li>
 Adhere to all Standard Operating Procedures.
 </li>
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 Take personal responsibility for driving upselling, achieving set revenue targets by months.
 </li>
 <li>
 Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
 </li>
 <li>
 Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
 </li>
 <li>
 Handle daily trace/follow up reports according to departmental requirements.
 </li>
 <li>
 Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
 </li>
 <li>
 Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
 </li>
 <li>
 Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
 </li>
 <li>
 To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel
 </li>
 <li>
 Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
 </li>
 <li>
 Be knowledgeable about local seasonality and events.
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
 <li>
 Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
 </li>
 <li>
 To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
 </li>
 <li>
 Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
 </li>
 <li>
 To attend hotel events, daily shift briefings and training to improve professional skills
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years' experience in a 5* hotel &amp; resort
 </li>
 <li>
 Fluency in English; additional language(s) a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong attention to detail and ability to multitask
 </li>
 <li>
 Customer service-oriented with a positive attitude
 </li>
 <li>
 Flexibility to work in shifts, including weekends and holidays
 </li>
 <li>
 Ability to work well under pressure and meet sales targets
 
 
 </li>
 </ul>
</div>

Explore 1471+ Hotel reservation agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

1471 hotel reservation agent jobs IN Dubai United Arab Emirates

Reservation Agent

Reservations Agent

Hotel Reservations Agent Accor Group Dubai, UAE

Reservations Agent

Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE

Hotel Reservations Agent

Reservation Agent