hotel reservation agent

Accor

<div>Company Description 
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight. 
Job Description 
We are seeking a dedicated and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. Your role is crucial in creating positive first impressions and setting the stage for memorable stays at our property.<ul><li>
Handle incoming calls, emails, and online reservations efficiently and professionally</li><li>
Provide detailed information about room types, rates, packages, and property amenities</li><li>
Upsell room categories and additional services to maximize revenue</li><li>
Process reservations accurately, ensuring all guest preferences and special requests are recorded</li><li>
Collaborate with other departments to address guest inquiries and resolve issues promptly</li><li>
Maintain up-to-date knowledge of promotions, events, and local attractions</li><li>
Generate and distribute daily reports on reservation activities</li><li>
Assist with group bookings and coordinate with the sales team when necessary</li><li>
Ensure compliance with company policies and procedures</li><li>
Contribute to a positive work environment by maintaining a friendly and helpful attitude</li></ul> 

Qualifications 
<ul><li>
Previous Experience in a hotel</li><li>
Proficiency in hotel management software, preferably Opera</li><li>
Strong interpersonal and problem-solving abilities</li><li>
Excellent communication skills, with fluency in English (additional languages are a plus)</li><li>
Demonstrated ability to work efficiently in a fast-paced environment</li><li>
Detail-oriented with strong organizational skills</li><li>
Basic computer skills, including proficiency in Microsoft Office suite</li><li>
Knowledge of hospitality industry standards and best practices</li><li>
Ability to multitask and prioritize effectively</li><li>
Customer-focused mindset with a commitment to providing exceptional service</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Team player with a collaborative approach to work</li></ul> 

Additional Information 
Visa requirements:
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
 
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART</div>

Reservation Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Reservation Agent
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Reservation Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About the role
Reservations Agents sell the hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
What You Will Do
<ul><li>Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
</li><li>Achieve the optimum level of guest satisfaction and departmental profitability.
</li><li>To have an in-depth knowledge and understanding of the operation of the business, ensuring the ability to provide a thorough response to guest enquiries.
</li><li>To deal efficiently and politely with all telephone, email, internet, and &lsquo;in person&rsquo; enquiries
</li><li>To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system.
</li><li>To exercise effective listening to capture relevant information and provide a premium experience for the guest
</li></ul>What You Bring &middot;
<ul><li>Previous Reservations and/or Front Office and High-Volume Call Centre
</li><li>Have English language proficiency.
</li><li>Preferred to have a bachelor&rsquo;s degree in hospitality/ business administration.
</li></ul>What We Offer:
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li></ul><ul><li>Excellent training and development opportunities
</li></ul><ul><li>Complimentary dry cleaning for employee uniforms/ business attire.
</li></ul><ul><li>Complimentary employee meals
</li></ul><ul><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
</li></ul><ul><li>Dental and medical/disability/life insurance
</li></ul><ul><li>Retirement pension plan
</li></ul><ul><li>Employee service awards
</li></ul>Schedule &amp; Hours
Full&ndash;time job with 44 working hours a week.</div>

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Service excellence</li><li>
Communication</li><li>
Commercial awareness</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Accountability</li><li>
Teamwork</li><li>
Can-do attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1>
.<ul><li>
Business / hospitality management BA qualification is an advantage.</li><li>
Proficiency in Opera Cloud.</li><li>
1 years&rsquo; experience working as a receptionist or in a similar role.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud<h3 class="jobSectionHeader">
General skills</h3>
Hotel reception or reservations</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

Reservations Agent

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards, attention to detail, and a proactive approach in anticipating guest needs. 
Key Responsibilities:<ul><li>
Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.</li><li>
Ensure all reservations are accurately entered into the system with complete guest details and preferences.</li><li>
Maintain an up-to-date knowledge of room types, rates, packages, and promotions.</li><li>
Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.</li><li>
Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.</li><li>
Follow company policies and procedures regarding payment, cancellation, and data privacy.</li><li>
Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.</li><li>
Handle VIP and special request bookings with extra care and discretion.</li><li>
Prepare daily, weekly, and monthly reservation reports as required.</li><li>
Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.</li><li>
Participate in training sessions and contribute to continuous service improvement initiatives.</li></ul><div> 
Qualifications</div> 
Qualifications:<ul><li>
Minimum 2 years of experience in a luxury or 5-star hotel reservation role</li><li>
Excellent communication skills in English, both written and verbal</li><li>
Proficiency in Opera PMS, CRM systems, and online booking channels</li><li>
Detail-oriented with strong organisational and multitasking abilities</li><li>
Sales-driven and guest-oriented mindset with a professional demeanour</li><li>
Ability to work in shifts, including weekends and holidays</li></ul><div> 
Additional Information</div> 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

EN - Reservation Agent

Intercity Hotel Dubai Jaddaf Waterfront

Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.<ul><li>Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>Planning and using efficient organizational skills to run the daily operation.</li><li>Organizing on-the-job and weekly training for all staff.</li><li>To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>Training, developing, and motivating staff to increase productivity.</li></ul>Job Type: Full-timeExperience:<ul><li>Hotel Industry: 1 year (Required)</li></ul>

Marriott International

<div>Additional Information 
Job Number25193496 
Job CategoryReservations 
LocationSheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Multi-Property Reservation Agent

Leptıs Magna Turzım

About the Company
 
Leptis Magna Tourism & Travel, based in Istanbul, Turkey, proudly operates in partnership with our Libyan branch Safer Al-Diwan Tourism & Travel.
 We are a cooperative travel management agency, dedicated to providing exceptional service and value to our clients.
 
Role Description
 
This is a full-time on-site role based in Istanbul for a Reservations Agent. The Reservations Agent will primarily handle booking and reservation processes, provide exceptional customer service, and manage incoming customer inquiries via phone and email. Day-to-day responsibilities include maintaining reservation records, coordinating with customers to confirm booking details, and assisting with cancellations or modifications as required. Additional tasks include contributing to smooth front desk operations and supporting the sales team where necessary.
 Qualifications
 
Strong skills in Reservations and Customer Service
 Excellent Phone Etiquette and Communication abilities
 Organizational skills and the ability to multitask efficiently
 Proficiency in using booking and reservation management software *SEJOUR -IRIX -WEBBED*
 Fluency in English and/or multiple languages is advantageous
 Previous experience in the tourism or travel industry is beneficial
 High school diploma or equivalent; additional education in hospitality or travel-related fields is preferred
 Industry.
 
Travel Arrangements
 
Employment Type
 
Full-time

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