hotel reservation agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
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 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
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 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
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 Analyze booking patterns and guest preferences to support revenue optimization initiatives
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 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
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 Maintain organized records and documentation to ensure data integrity and compliance with company policies
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 Identify opportunities to upsell services and packages while remaining transparent about offerings
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 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
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 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
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 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
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 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
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 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
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 Proficiency with computer systems and reservation management software
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 Exceptional attention to detail and accuracy in data entry and record-keeping
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 Ability to multitask effectively and prioritize in a high-volume environment
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 Strong problem-solving skills with a proactive approach to resolving issues
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 Demonstrated ability to work collaboratively within a team structure
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 Flexibility to adapt to changing circumstances and learn new processes quickly
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 Goal-oriented mindset with a commitment to achieving performance targets
 
 
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 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

Marriott International

<div>Additional Information 
Job Number26093128 
Job CategoryReservations 
LocationArea 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservation Agent (Saudi National)

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Hollywood Casino

<div>WE&rsquo;RE CHANGING ENTERTAINMENT. COME JOIN US.:<div></div><div> 
We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</div><div></div><div> 
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.</div><div></div><div> 
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.</div> 
<div></div>
WE LOVE OUR WORK.: The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. Essential Functions - Answer all in-coming reservation calls with efficiency and professionalism. - Take reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, room locations/directions, &amp; promotions. - May input data into our CMP System. - interact with staff from Rooms Division/Front Office on bookings. - Handle all guest special requests in a professional manner. - Activate manual system in the event of system downtime. - Maintain accurate records and reports. - Address all guest service needs and resolve any service-related problems or issues. - Comply with all health and safety standards. - Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis. - Ensure that Superior Guest Service levels are met according to Standard Operating Procedures. - Attend meetings as scheduled. - Other job-related duties as assigned. BRING US YOUR BEST.: Must have excellent communication and organization skills and speak in a pleasant telephone voice/skill; Must be able to communicate in the English language (read, write, &amp; speak); Must be self-reliant and posses a sense of urgency; Ability to perform basic math. Ability to interpret and apply guidelines and procedures; Ability to maintain confidentiality of sensitive information; Must be a teamplayer and flexible in work schedule; Ability to understand &amp; comply with all departmental and Company rules, regulations, policies and procedures. Possess a working knowledge of MS Office; Ability to operate a telephone, copier, fax machine, 10-key adding machine. integrated phone system knowledge or prior experience with the public preferred. STAY IN THE GAME. FOLLOW US.:
<div>
We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino&reg;.</div><div></div><div> 
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.</div><div></div><div> 
We're changing entertainment. Follow us.</div><div></div><div> 
Equal Opportunity Employer</div> 
<div></div>
STARTING SALARY: 16.58</div>

RESERVATION AGENT

Salayel Hospitality

<div>
 
 Role Overview
 
 
 
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 
 
 
 Key Responsibilities
 
 
 
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 Greet and welcome guests in a courteous and professional manner
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 Handle check-in and check-out procedures accurately and efficiently
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 Manage phone calls, emails, and guest inquiries professionally
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 Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
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 Handle guest requests, concerns, and complaints promptly, escalating when required
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 Maintain accurate guest records and reservation details in the PMS
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 Process payments, invoices, and cash/card transactions securely
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 Ensure the reception area is clean, organized, and presentable at all times
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 Follow company policies, SOPs, and UAE hospitality regulations
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 Support administrative tasks related to front office operations
 
 
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 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
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 Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
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 Strong communication and interpersonal skills
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 Proficiency in English (Arabic or other languages is an advantage)
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 Familiarity with hotel PMS systems is a plus
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 Presentable personality with a customer-service mindset
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 Ability to multitask and work under pressure
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 Willingness to work shifts, weekends, and holidays
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 Currently based in the UAE or available to relocate
 
 
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 </ul>
 
 What We Offer
 
 
 
 <ul>
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 Competitive salary package
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 Professional and supportive work environment
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 Career growth opportunities within Salayel Hospitality
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 Exposure to a reputed hospitality brand in Abu Dhabi
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 </ul>
</div>

Receptionist

Sonesta

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office.
 
 
The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
Job Description
<ul><li>Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
</li><li>Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
</li><li>Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
</li><li>Responsible for the supervision of the security of cash, credit card transactions, and guest information.
</li><li>Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel&rsquo;s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
</li><li>Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
</li><li>Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
</li><li>Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.
</li><li>Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
</li><li>Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
</li><li>Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
</li><li>Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
</li><li>Regularly sell hotel rooms through direct client contact.
</li><li>Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
</li><li>Perform other duties as assigned.
</li></ul>Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time
Additional Job Information/Anticipated
Pay Range
$65,120.00 - $68,120.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Front Desk Manager

Sonesta Select

OverviewThe Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest&rsquo;s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel&rsquo;s vision, mission, and core values.Responsibilities:<ul><li>Operate hotel reservation system, take calls and provide information and transfer calls</li><li>Assisting airline and third party reservations over the telephone, through emails and in person, including groups</li><li>Handle guest check-ins, check-outs, and payment processing with accuracy.</li><li>Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift</li><li>Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process</li></ul>Qualifications:<ul><li>Availability to work PM schedules, including occasional morning or mid-shift.</li><li>Ability to show up to shift on time and perform necessary job functions</li><li>Strong customer service skills with a guest-focused approach.</li><li>OPERA experience is preferred</li><li>Physical ability to stand, walk, and lift up to 25 pounds as needed.</li><li>Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint</li></ul>Join us as a Front Desk Associate to bring your enthusiasm for customer service and administrative excellence into a role that makes a real difference every day!Pay: $15.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li></ul>Shift availability:<ul><li>Night Shift (Required)</li><li>Overnight Shift (Preferred)</li><li>Day Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Philadelphia, PA 19153 (Required)</li></ul>Work Location: In person

Front Desk Associate

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1195 hotel reservation agent jobs Near Me

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