hotel reservation agent

Westminster Properties

Job Seekers: for immediate joining only (no notice period), please apply only if you meet the following requirements:RESERVATION AGENT: 5* Hotel Back ground (or Holiday Homes) with solid experience in PROPERTY MANAGEMENT SYSTEM (like Opera, RMS) as reservation executive (back office)URGENT<ul><li>5* Hotel UAE Experience in Property Management System regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS, month-end closing, recording expenses,</li><li>Create direct reservations in the property management software as per apartment availability by coordinating with sales and guest service staff</li><li>Block the rooms in reservation management system</li><li>Prepare the confirmation letter</li><li>Create the Check-in in the reservation software.</li><li>Prepare the receipt from the reservation software.</li><li>Create the Check-out after verifying that all payments have been received and invoice has been generated</li><li>Quote room rates, determine promotions plans and coordinate with guest service executives and marketing team.</li><li>Quote for the refund in case of cancelled reservation.</li></ul>REQUIREMENTSMinimum 2 years solid UAE Experience in 5* Hotel (or Holiday Homes) as reservation agent with extensive experience in PROPERTY MANAGEMENT SYSTEM (Opera, RMS)<ul><li>Immediate joiners and visa takers (only visit or cancelled Visa)</li><li>Attractive and can speak English, Arabic.</li><li>A highly responsible and Confident individual and attention to details is a must. Should be flexible with timings</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 per month

Reservation Agent (Hotel / Holiday Homes Background)

OKU Hotels

<div><h2 class="jobSectionHeader">Description:</h2>
At OKU, we are committed to sourcing the best of local and international talent to cultivate our reputation for excellence. We are currently looking for a guest-focused, detail-oriented, and highly organized Reservation Agent to join our team at OKU Bodrum.

This role presents an exciting opportunity to be part of a prestigious and growing hotel &amp; lifestyle brand. As a Reservation Agent, you will be responsible for managing guest reservations efficiently, responding to inquiries professionally, and optimizing the hotel&rsquo;s occupancy levels.

You will be working at OKU&rsquo;s newest luxurious location, opening in May 2026 in Bodrum, Turkey. This hands-on role invites you to be part of an award-winning brand known for its commitment to quality and excellence.

ABOUT OKU

&lsquo;OKU&rsquo; is derived from the Japanese spiritual and architectural concept meaning &lsquo;inner space.&rsquo; OKU Hotels is a boutique collection of soulfully curated, laidback luxury hotels, designed for the modern traveler. Each hotel is a meticulously crafted sanctuary, blending barefoot luxury with local connections and slow living.

Headquartered in London, OKU Hotels currently operates in Ibiza and Kos, with future openings planned in Turkey and Spain. Over the next five years, OKU aims to expand its portfolio to over ten exquisite properties in captivating destinations worldwide.

RESPONSIBILITIES OF THE ROLE
<ul><li>Manage reservation requests via phone, email, and online booking platforms.
</li><li>Communicate professionally with guests throughout the reservation process.
</li><li>Check room availability and offer the most suitable options to guests.
</li><li>Prepare daily, weekly, and monthly reservation reports for management.
</li><li>Stay updated on room rates, promotions, and special packages to provide accurate information.
</li><li>Handle special requests and VIP reservations while coordinating with relevant departments.
</li><li>Monitor reservation cancellations, modifications, and no-shows, taking necessary actions.
</li><li>Ensure reservation systems are updated and accurate at all times.
</li><li>Collaborate with the Sales &amp; Marketing and Front Office departments to maximize occupancy rates.
</li><li>Consider guest feedback to enhance service quality and provide recommendations for improvement.
</li><li>Assist in pricing strategies in line with revenue management policies.
</li><li>Follow all hotel reservation policies and procedures.
</li></ul>
CANDIDATE REQUIREMENTS
<ul><li>Previous experience in a hotel reservation or front office role is preferred.
</li><li>Guest-oriented mindset with a strong commitment to customer satisfaction.
</li><li>Knowledge of hotel reservation systems (Opera, Fidelio, etc.) is an advantage.
</li><li>Strong organizational, time management, and problem-solving skills.
</li><li>Excellent verbal and written communication skills.
</li><li>Ability to work flexible hours, including weekends and holidays.
</li><li>Fluency in English (Additional language skills are a plus).
</li></ul>
TECHNICAL AND BEHAVIORAL COMPETENCIES
<ul><li>Commitment to providing an exceptional guest experience.
</li><li>Attention to detail and accuracy in handling reservations.
</li><li>Ability to remain calm and solution-oriented in a fast-paced environment.
</li><li>Strong teamwork skills with a proactive and responsible attitude.
</li><li>Compliance with hotel policies, procedures, and service standards.</li></ul></div>

OKU Bodrum- Reservation Agent

Millennium Al Barsha Hotel

<div>
 As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
 </li>
 <li>
 Provide information about room availability, rates, and hotel amenities.
 </li>
 <li>
 Ensure accurate and efficient processing of guest reservations.
 </li>
 <li>
 Address guest inquiries and concerns related to bookings and accommodation.
 </li>
 <li>
 Verify guest information and payment details to confirm reservations.
 </li>
 <li>
 Offer assistance and recommendations to guests based on their preferences and needs.
 </li>
 <li>
 Promote special offers, packages, and discounts to enhance the guest experience.
 </li>
 <li>
 Maintain up-to-date knowledge of hotel policies, procedures, and room types.
 </li>
 <li>
 Collaborate with the reservations team to ensure accurate room inventory management.
 </li>
 <li>
 Assist with group reservations and bookings as needed.
 </li>
 <li>
 Uphold a high standard of customer service and professionalism in all interactions.
 </li>
 <li>
 Participate in ongoing training to improve reservation skills and knowledge.
 </li>
 <li>
 Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Reservations Agent - Millennium Atria Business Bay

La Maison Hotel Doha

Key Job Responsibilities:<ul><li>Process bookings according to the guest&rsquo;s different needs and financial budget.</li><li>Assist the guests or client in making reservations, and or group reservations by using a variety of contact methods, such as the phone, email, and online channel.</li><li>Able to confidently apply the feature and benefit sales approach and having in-depth product knowledge of the hotel and its offers.</li><li>Respond to inquiries and grievances from guests in a prompt, courteous manner, and ensure to report the complaint/s to the head of department of any feedback received.</li><li>Provide effective and user-friendly guest service by engaging with all inquiries from guests adhering to Hotel&rsquo;s operating standards in a manner of turning each inquiry into a successful reservation.</li><li>To ensure that reservations are updated to provide a faultless arrival and departure experience.</li><li>Handle payments and provide with confirmation details to the guests and clients.</li><li>Offer assistance to guests or clients who might need to change or cancel any existing bookings.</li><li>Being engaged to advertise discounts, packages, and special deals by clearly describing the hotel's facilities, pricing, and other amenities to improve the guest experience.</li><li>Work along with the reservation team to guarantee precise inventory control of the rooms.</li><li>Handle every guest with the utmost professionalism, making sure that every reservation is fulfilled precisely in order to meet the higher guest service standard.</li><li>To keep being updated about hotel policies, processes, and reservation and sales trends.</li><li>Develop a constructive connection with your team members and our guests.</li></ul>Qualification:<ul><li>Knowledgeable in working with Opera Cloud or any related system.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 years of experience in Hospitality as Front Office or Reservation agent.</li><li>Excellent written and verbal communication skills.</li><li>Fluent in English and Arabic speaker.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure.</li><li>Must have a valid QID with sponsorship transfer documents.</li></ul>Job Type: Full-time

Reservations Agent (Arabic Speaker)

Marriott International

<div>Additional Information 
Job Number26015713 
Job CategoryReservations 
LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

Corpay

Crew Accommodations On-site Agent
 Job Description
 
The Crew Accommodations Agent at CORPAY’s Airline Division – TA CONNECTIONS is responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions. The Coordinator ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors.
 
Essential duties and responsibilities: 
<ul>
<li>Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.</li>
<li>Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.</li>
<li>Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.</li>
<li>Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.</li>
<li>Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.</li>
<li>System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.</li>
<li>Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.</li>
<li>Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.</li>
<li>Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.</li>
<li>Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.</li>
<li>Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.</li>
<li>Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.</li>
</ul>
Job Requirements: 
<ul>
<li>Interpersonal Skills: Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.</li>
<li>Organizational Skills: Strong organizational and multi-tasking skills.</li>
<li>Communication Skills: Strong writing, communication, and negotiation skills.</li>
<li>Team and Independent Work: Ability to work independently and as a contributing team member.</li>
<li>Hotel Industry Knowledge: Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.</li>
<li>Technical Proficiency: Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.</li>
<li>Flexibility: Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.</li>
<li>Transportation and Remote Work Reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).</li>
<li>Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.</li>
</ul>
Qualifications: 
<ul>
<li>Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.</li>
<li>Language Skills: Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.</li>
<li>Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.</li>
</ul>
This role requires a seasoned professional with a minimum of three years of experience, capable of handling complex coordination tasks and leading a team to ensure smooth operations and excellent client service.

Crew Accommodations Agent - Saudia Onsite

Pyramisa Hotel Apartment

Handles all room reservations and any inquiries about rates/packages/promotions via phone, fax, and internet in a timely manner under the general supervision of the Front Office Manager. All work shall be done in accordance with the company and/or brand requirements and service principles.<ul><li>Handles incoming reservations received through the following channels and enters them into the computer:</li><li>The telephone</li><li>Telefax E-mail/Internet</li><li>Processes and adds amendments and cancellations into the computer.</li><li>Knows the type of rooms available as well as their location and layout.</li><li>Knows the selling status, rates, and benefits of all packages plans.</li><li>Knows the credit policy of the hotel and how to code each reservation.</li><li>Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>Responds to enquiries and reservations through fax and e-mail as they come in.</li><li>Sell the best rated room to meet the guest's needs; maximize rate for all reservations.</li><li>Access all functions of computer system according to established procedures and standards.</li></ul>Job Type: Full-timePay: AED1,800.00 - AED2,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Reservation: 1 year (Preferred)</li><li>Prologic System: 1 year (Preferred)</li></ul>

Reservation Agent

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