hotel reservation agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Careers In Travel | Destination Planners

<div>
 
 About Us
 
 
 
 We are a premier travel company focused on delivering tailored travel planning services, including hotel accommodations, all-inclusive vacations, romantic getaways, and luxury escapes. We are passionate about turning travel dreams into reality and building a team of dedicated professionals who share that same vision.
 
 
 
 Job Description
 
 
 
 We are seeking a dependable, entry-level
 
 Online Hotel Reservationist
 
 to assist in handling hotel bookings for our travel clients. This work-from-home position is ideal for someone looking to break into the travel industry, enjoys helping others, and is detail-oriented. You will be trained to manage hotel reservation requests, supplier platforms, and client preferences.
 
 
 
 Key Responsibilities
 
 
 
 Search and recommend hotel accommodations based on client preferences and travel dates
 
 
 Assist with quoting, reserving, and confirming hotel stays
 
 
 Coordinate with hotel partners to secure the best available options
 
 
 Track reservation details, deadlines, and changes
 
 
 Provide outstanding support and timely follow-up to clients
 
 
 Maintain accurate booking records and client preferences
 
 
 
 Qualifications
 
 
 
 High attention to detail and customer service mindset
 
 
 Comfortable working with email and online booking systems
 
 
 Good communication and organizational skills
 
 
 Ability to work independently and follow provided training
 
 
 
 No Prior Travel Or Hospitality Experience Required&mdash;training Included
 
 
 
 Enthusiasm for travel is a plus
 
 
 
 What We Offer
 
 
 
 100% remote, flexible work schedule
 
 
 Personalized onboarding and ongoing mentorship
 
 
 Entry-level position with income potential based on project and performance contributions
 
 
 Access to exclusive hotel rates and travel perks after training
 
 
 Opportunities for advancement into planning or client-facing travel roles
 
 
 
 How To Apply
 
 
 
 If you&rsquo;re ready to start a flexible, rewarding role from home with a supportive travel team, we&rsquo;d love to meet you. Apply today to join Destination Knot and begin your journey in the travel industry!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online- Hotel Reservationist/Entry Level

IHG Hotels & Resorts

<div><div>JOB OVERVIEW 
The Reservations Agent is responsible for handling all guest inquiries, booking accommodations, and providing
 
information about the hotel&rsquo;s services and amenities. This role ensures a seamless booking experience and contributes to
 
guest satisfaction by delivering exceptional customer service. 
At InterContinental Hotels &amp; Resorts&reg;, we are committed to delivering exceptional experiences that reflect our
 
brand values. As part of this family, you are expected to embody these values by being: 
<ul><li>Charming by being approachable, having confidence and showing respect.</li><li>Stay in the moment by understanding and anticipating guests&rsquo; needs, being attentive and taking ownership</li></ul>
of getting things done. 
<ul><li>Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that
</li></ul>make people feel special. 
DUTIES AND RESPONSIBILITIES 
<ul><li>Answer incoming calls and emails promptly and professionally.</li><li>Assist guests with room reservations, modifications, and cancellations.</li><li>Accurately input reservation details into the hotel&rsquo;s booking system.</li><li>Provide detailed information about room rates, packages, amenities, and local attractions.</li><li>Maximize room sales by upselling upgrades, packages, and promotions.</li><li>Verify credit card information and process payments when necessary.</li><li>Coordinate with front desk, housekeeping, and other departments to ensure special guest requests are
</li></ul>fulfilled. 
<ul><li>Maintain accurate and up-to-date records of all reservations and guest preferences.</li><li>Manage guest inquiries and reservations on third-party booking platforms.</li><li>Handle guest complaints and concerns with a positive attitude and escalate as needed.</li><li>Stay informed about hotel policies, procedures, and promotions.</li><li>Perform other duties that may be assigned by the Reservations Manager or Director of Revenue</li></ul></div><div>
QUALIFICATIONS AND REQUIREMENTS 
<ul><li>Bachelor diploma or equivalent; degree in hospitality or related field is a plus.</li><li>Previous experience in reservations, front desk, or customer service preferred.</li><li>Proficient in using reservation software (PMS), email, and phone systems.</li><li>Strong communication and interpersonal skills.</li><li>Strong problem-solving abilities and customer service orientation.</li><li>Excellent organizational and multitasking abilities.</li><li>Attention to detail and accuracy.</li><li>Ability to work in a fast-paced environment and under pressure.</li><li>Flexible schedule including weekends and holidays.</li><li>Interaction with guests, team members, and third-party booking platforms.</li></ul>
OTHER REQUIREMNTS
 
<ul><li>Comply with hotel rules and regulations and provisions contained in the employment handbook</li><li>Comply with company&rsquo;s grooming standards to portray a professional image of self and the hotel</li><li>Comply with time and attendance policies set by the resort</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire
</li></ul>life safety. 
<ul><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to
</li></ul>the attention of the Reservations Manager / Director of Revenue 
<ul><li>Comply with the company&rsquo;s corporate code of conduct</li><li>Perform all tasks as directed by the Reservations Manager / Director of Revenue in pursuit of the
</li></ul>achievement of business goals 
HOW DO I DELIVER THIS? 
We genuinely care about people, and we show this through living out our promise of True Hospitality each day.
 
It&rsquo;s what connects every colleague in all IHG&reg; hotels. 
Each IHG&reg; hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. 
<ul><li>True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests</li><li>True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they
</li></ul>can trust you, to help and support them during their stay 
<ul><li>True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and
</li></ul>understanding what the guest wants and needs 
<ul><li>True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner</li></ul>
The statements in this job description are intended to describe the essential nature and level of work being
 
performed. They are not intended to be ALL responsibilities or qualifications of the job.</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

<div>
 
 Job Title:
 
 Work From Home - Online Hotel Reservationist (Entry Level)
 
 
 
 Employment Type:
 
 Remote
 
 
 
 About Us
 
 
 
 We are a premier travel company focused on delivering tailored travel planning services, including hotel accommodations, all-inclusive vacations, romantic getaways, and luxury escapes. We are passionate about turning travel dreams into reality and building a team of dedicated professionals who share that same vision.
 
 
 
 Job Description
 
 
 
 We are seeking a dependable, entry-level
 
 Online Hotel Reservationist
 
 to assist in handling hotel bookings for our travel clients. This work-from-home position is ideal for someone looking to break into the travel industry, enjoys helping others, and is detail-oriented. You will be trained to manage hotel reservation requests, supplier platforms, and client preferences.
 
 
 
 Key Responsibilities
 
 
 
 Search and recommend hotel accommodations based on client preferences and travel dates
 
 
 Assist with quoting, reserving, and confirming hotel stays
 
 
 Coordinate with hotel partners to secure the best available options
 
 
 Track reservation details, deadlines, and changes
 
 
 Provide outstanding support and timely follow-up to clients
 
 
 Maintain accurate booking records and client preferences
 
 
 
 Qualifications
 
 
 
 High attention to detail and customer service mindset
 
 
 Comfortable working with email and online booking systems
 
 
 Good communication and organizational skills
 
 
 Ability to work independently and follow provided training
 
 
 
 No Prior Travel Or Hospitality Experience Required&mdash;training Included
 
 
 
 Enthusiasm for travel is a plus
 
 
 
 What We Offer
 
 
 
 100% remote, flexible work schedule
 
 
 Personalized onboarding and ongoing mentorship
 
 
 Entry-level position with income potential based on project and performance contributions
 
 
 Access to exclusive hotel rates and travel perks after training
 
 
 Opportunities for advancement into planning or client-facing travel roles
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Work From Home-Online- Hotel Reservationist/Entry Level

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Have a thorough knowledge of the entire hotel services and facilities</li><li>
Answer inquiries of room rates, outlets and room locations.</li><li>
To be totally familiar with all aspects of the reservation systems</li><li>
Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation</li><li>
Post advance deposits and keep accurate records of deposits.</li><li>
Process rooming lists and group blocks and indicate special requests and billing procedures</li><li>
File and process reservations correspondence, make certain all files are current and in order.</li><li>
Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.</li><li>
Abide by the hotels policies and procedures</li><li>
Be familiar with changes in the rates and group enquiries</li><li>
Complete daily shift task list and aid others</li><li>
To be aware of inventory management and keep a constant check on the room types available throughout the day</li><li>
To have an understanding of departmental goals and projections for average rate and occupancy</li><li>
Accommodate and document special requests in an accurate and efficient manner.</li><li>
Determine the most appropriate room type to meet guest requirements and maximize room rate.</li><li>
Explain guarantee and cancellation policies to callers.</li><li>
Describe room accommodations and benefit feature sale amenities to guests.</li><li>
Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li><li>
 Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).</li><li>
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li><li>
Identify guest reservation needs by asking open-ended questions to obtain all necessary information</li><li>
Follow &quot;up selling&quot; techniques and sales strategies in order to maximize property revenue.</li><li>
Identify repeat guests using appropriate codes</li><li>
Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li></ul></div>

Reservation Agent (Saudi National Only)

<div>DESCRIPTION: 
At InterContinental Hotels Group&reg; we want our guests to feel special, cosmopolitan and In the Know which means we need you to: 
1.Be charming by being approachable, having confidence and showing respect. 
2. Stay in the moment by understanding and anticipating guests&rsquo; needs, being attentive and taking ownership of getting things done. 
3. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
<div>Our People 
<ul><li>May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.</li></ul></div><div>
Financial Returns 
<ul><li>Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel&rsquo;s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.</li><li>Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.</li><li>Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.</li><li>Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.</li><li>Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.</li><li>May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.</li></ul></div><div>
Responsible Business 
<ul><li>Participate in all community relations activities</li></ul></div><div>
Guest Experience 
<ul><li>Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.</li><li>Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.</li></ul></div> 
WHAT WE OFFER: 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
So, join us and you'll become part of our hotel family. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation agent ( Saudi only ) - InterContinental®

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Reservations Agent

Online- Hotel Reservationist/Entry Level

Online- Hotel Reservationist/Entry Level

Reservations Agent

Work From Home-Online- Hotel Reservationist/Entry Level

Reservation Agent (Saudi National Only)

Reservation agent ( Saudi only ) - InterContinental®