hotel reservation agent

VOCO

<div><p>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.</p>
<p>
We are looking for a courteous, detail-oriented, and customer-focused Reservation Agent to join our team. In this role, you will be responsible for handling all reservation inquiries, confirmations, modifications, and cancellations for the hotel. You will serve as the first point of contact for guests, providing accurate information and delivering outstanding service to ensure a smooth booking experience.</p>
<p>
YOUR DAY-TO-DAY:</p>
<ul>
<li>Respond to all reservation inquiries via phone, email, online platforms, or in person in a prompt and professional manner.</li>
<li>Accurately input, update, and manage bookings in the reservation system (e.g., Opera, SynXis, etc.).</li>
<li>Confirm reservations and send confirmations to guests in a timely manner.</li>
<li>Assist guests with special requests, modifications, cancellations, and group bookings.</li>
<li>Upsell room types, packages, and hotel services to maximize revenue.</li>
<li>Coordinate with Sales, Front Office, and Revenue teams to ensure accuracy in room allocation and rates.</li>
<li>Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel services.</li>
<li>Monitor daily arrivals and no-show reports, and ensure proper communication with the front office team.</li>
<li>Handle guest complaints or concerns related to reservations in a courteous and effective manner.</li>
<li>Follow all company policies, procedures, and brand standards.</li>
</ul>
<p>WHAT WE NEED FROM YOU:</p>
<ul>
<li>High school diploma or equivalent required; hospitality or tourism diploma is a plus.</li>
<li>Previous experience in reservations, front office, or customer service role in a hotel or hospitality environment preferred.</li>
<li>Proficient in Microsoft Office and hotel reservation systems (e.g., Opera, PMS, CRS).</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong attention to detail and organizational abilities.</li>
<li>Ability to work under pressure and manage multiple tasks.</li>
<li>Fluent in English; additional languages are an asset.</li>
<li>Flexible to work shifts, weekends, and holidays as needed.</li>
</ul>
<p>WHAT YOU CAN EXPECT FROM US:</p>
<p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.</p>
<p>
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p>
<p>
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.</p>
<p>
So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p></p>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Reservation Agent

Inspire Management Training Center

<p>We are seeking a detail-oriented and guest-focused <b>Reservation Agent</b> to join a prestigious luxury hotel group in Qatar. The ideal candidate will manage all room reservation inquiries and ensure a seamless booking experience, maintaining the highest standards of service and professionalism.</p><p><b>Key Responsibilities</b></p><ul><li>Manage all incoming reservation inquiries via phone, email, and online platforms promptly and professionally.</li><li>Accurately process reservations using the hotel&rsquo;s Property Management System (PMS).</li><li>Ensure all bookings include correct guest information, special requests, and billing details.</li><li>Respond to guest questions regarding rates, availability, hotel services, and policies.</li><li>Upsell room categories and additional hotel services to maximize revenue opportunities.</li><li>Coordinate with front office, sales, and housekeeping teams for smooth pre-arrival arrangements.</li><li>Monitor daily room availability and occupancy forecasts to support inventory management.</li><li>Maintain accurate records and prepare reservation reports as needed.</li><li>Follow hotel policies and standard operating procedures in every interaction.</li><li>Address guest concerns or complaints promptly, escalating when necessary.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>High school diploma or equivalent; additional hospitality or reservations training is an advantage.</li><li>Minimum 2&ndash;3 years of experience in a reservations or front desk role within the hospitality industry, preferably in a luxury hotel.</li><li>Proficiency with hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Fluent in English and Tagalog; additional language skills are a plus.</li><li>Currently residing in Qatar with a valid QID and transferable visa.</li><li>Philippine Nationals preferred</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Accommodation, meals, and transportation provided</li><li>Opportunities for career growth and professional training within a leading luxury hospitality group</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 - QAR3,000.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Reservation Agent (Luxury Hotels): 3 years (Required)</li></ul><p>Language:</p><ul><li>English and Tagalog (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Reservations Agent

Crowne Plaza Hotel

<div><p>We&rsquo;re looking for a detail-oriented and customer-focused Reservation Agent to handle guest bookings and inquiries. As part of our IHG family, you&rsquo;ll ensure smooth and accurate reservation processes, provide excellent guest service, and contribute to maximizing room revenue by managing booking requests efficiently.</p>
<p><b>
Key Responsibilities</b></p>
<p>
Manage incoming reservation requests via phone, email, and online channels.</p>
<p>
Provide accurate information about room availability, rates, and hotel services.</p>
<p>
Process bookings promptly and accurately using the reservation system.</p>
<p>
Handle guest inquiries, changes, and cancellations professionally.</p>
<p>
Collaborate with Front Office and Sales teams to optimize room occupancy.</p>
<p>
Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.</p>
<p>
Assist with reporting and administrative tasks as needed.</p>
<p>
Ensure compliance with IHG brand standards and data protection policies.</p>
<p><b>
Key Skills &amp; Experience</b></p>
<p>
Previous experience in hotel reservations or front office roles preferred.</p>
<p>
Strong communication and customer service skills.</p>
<p>
Detail-oriented with excellent organizational abilities.</p>
<p>
Proficient in reservation and property management systems (PMS).</p>
<p>
Ability to handle multiple tasks efficiently in a fast-paced environment.</p>
<p>
Positive attitude and team player.</p>
<p>
Flexibility to work shifts, including weekends and holidays.</p>
<p><b>
At IHG, we care about our people and guests.</b> Join us and be part of a global family dedicated to delivering True Hospitality for Good.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Hilton

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25130634<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia, 11333<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><p><b><br>
Additional Information: </b>This hotel is owned and operated by an independent franchisee, Courtyard By Marriott Olaya. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p><p></p><div><br>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</div><div>
</div><div>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</div><div>
</div><div>Education: High school diploma or G.E.D. equivalent.</div><div>
Language: Arabic and English required.</div><div>
Related Work Experience: No related work experience.</div><div>
Supervisory Experience: No supervisory experience.</div><div>
License or Certification: None</div><div>
</div><div>Only Saudi National</div><p></p><p><i><br>
This company is an equal opportunity employer.</i></p><p>
frnch1</p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
<br>
<br>
</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Accor

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.<br>
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion</p><p><b>
SOFITEL DUBAI THE OBELISK</b></p><p>
Sofitel Dubai the Obelisk is Sofitel&rsquo;s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar &amp; Lounge bring residents and patrons together to celebrate the French &ldquo;Joie de Vivre&rdquo;. Guests have the option to unwind at the Sofitel Spa with L&rsquo;Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings</p><p>
Sofitel Dubai the Obelisk will infuse the brand&rsquo;s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!</p><b><br>
Job Description</b><br>
<ul><li>
Understand the key principles of ACCOR&rsquo;S Pricing Strategies and Revenue Management<ul><li>
Retail, Corporate, Leisure, Group, Other</li><li>
Rate Restrictions, hurdles and availabilities</li></ul></li><li>
Maximise rooms revenue through the conversion of telephone calls into sales<ul><li>
Utilize effective upselling techniques</li><li>
Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel</li></ul></li><li>
Be fluent on all hotel products and services</li><li>
Handle emails pertaining to rooms reservations</li><li>
Be fully conversant with all market segments and rate plans used across all distribution channels<ul><li>
Be flexible in sales technique through offering the right product to the right customer at the right time</li></ul></li><li>
Handle customer queries and complaints relating to Rooms Reservations</li><li>
Co-host dinners/special events with the Sales Team and be involved in client entertainment as required</li><li>
Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies</li><li>
Responsible for effective implementation and compliance with ACCOR&rsquo;S Core Reservation Standards<ul><li>
Achieve targeted goals in the LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and cleanliness of the PMS Database<ul><li>
Ensure market segmentation is accurate for each reservation</li><li>
Create hierarchies/relationships between Corporate Accounts</li></ul></li><li>
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction<ul><li>
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.</li><li>
Be involved in all property PMS Conversions</li></ul></li><li>
Complete understand and effective use of the Hotel&rsquo;s telephone system</li><li>
Maintain the Reservation correspondence</li><li>
Support the Reservations Manager and/or Revenue Management leader with special projects as required.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office.</li><li>
Minimum 2 years&rsquo; experience in Hotel or Resort, as Reservations Agents.</li><li>
Luxury hotel or resort background preferred.</li></ul></div>

Jumeirah Group

<div><div>Reservation agent - Jumeirah Gulf of Bahrain - (25000023)</div><div></div><div><p><b><br>
About Jumeirah
</b></p><p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.</p><br>
<p></p>
<p><b>
About Jumeirah Gulf of Bahrain</b></p>
<p>
Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.</p><br>
<p></p>
<p><b>
About the Job</b><b>
</b></p><p>An exciting opportunity has arisen for a <b><i>Reservation Agent</i></b> to join Jumeirah Gulf of Bahrain.</p>
<p>
The main duties and responsibilities of this role include:
</p><ul><li>Have full and up to date knowledge of the hotel products and services.</li>
<li>Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.</li>
<li>Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.</li>
<li>Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.</li>
<li>Actively participate in maximising revenue through up-selling.</li>
<li>Follow up on non-guaranteed and waitlisted bookings.</li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p>
The ideal candidate for this position will have the following experience and qualifications:</p>
<ul>
<li>Previous Experience in form of cross trainings or internships in reservations, revenue or sales department</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent</li>
<li>A minimum of 1 year work experience for a luxury hotel.</li></ul><br>
<p></p>
<p><b>
About the Benefits</b></p>
<p>
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p>
<p>
Benefits include:
</p><ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Reservations &amp; Telephones</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Aug 14, 2025, 10:02:50 AM</div></div>

Reservation agent - Jumeirah Gulf of Bahrain

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