hotel reservation agent

Ibis Seef Manama

Reservation Agent: Join Our TeamWe are seeking a dedicated and customer-focused Reservation Agent to join our dynamic hospitality team. The successful candidate will play a key role in delivering exceptional guest service by handling reservations efficiently, responding to guest inquiries, and supporting the overall reservations operation.Key Responsibilities<ul><li>Manage daily reservation operations to ensure all inquiries and bookings are handled accurately and efficiently.</li><li>Respond promptly and professionally to guest inquiries via telephone, email, and other communication channels in accordance with hotel standards.</li><li>Process room reservations, modifications, cancellations, and special requests while ensuring data accuracy.</li><li>Monitor reservation activity and assist in maximizing productivity and service levels.</li><li>Prepare and maintain daily, weekly, and monthly reservation reports.</li><li>Coordinate with Front Office, Sales, and other departments to ensure a seamless guest experience.</li><li>Maintain accurate records and ensure all guest information is updated within the reservation system.</li><li>Assist guests with information regarding hotel facilities, services, promotions, and local attractions.</li></ul>Qualifications &amp; RequirementsExperience &amp; Skills<ul><li>Minimum 1&ndash;2 years of experience in reservations, front office, customer service, or a hospitality-related environment.</li><li>Proficiency in reservation management systems and hotel property management software.</li><li>Strong communication and interpersonal skills.</li><li>Excellent customer service orientation with strong problem-solving abilities.</li><li>High attention to detail and accuracy in data entry and record keeping.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Fluency in English (written and spoken) is required.</li></ul>Education<ul><li>High School Diploma or equivalent required.</li><li>Hospitality certification, diploma, or relevant training is an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Professional development and career growth opportunities.</li><li>A supportive and collaborative work environment.</li><li>The opportunity to be part of a leading hospitality team committed to delivering exceptional guest experiences.</li></ul>What is in it For youWork with a diverse group of heartist. Be a part of Accor's prestigious team. Start your career with us and advance further your opportunities. Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the World!If you are passionate about hospitality, enjoy interacting with guests, and thrive in a service-oriented environment, we would love to hear from you.Pay: BD200.000 per monthApplication Question(s):<ul><li>What is your Current Salary ?</li><li>What is your Expected Salary ?</li><li>What is your notice period if you are hired ?</li><li>Why are you leaving your current position ?</li></ul>Work Location: In person

Reservation Agent

Travel Planning Careers

<div>
 Position Overview
 
 
 We are seeking reliable and customer-focused individuals to join our team in a fully remote role supporting hotel bookings and reservation services. In this position, you will assist clients with selecting accommodations, coordinating reservations, and ensuring all travel details are accurate and complete.
 
 
 This is an entry-level opportunity within the travel and hospitality space. No prior experience is required. Training and guidance are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with identifying and booking hotel accommodations based on their needs and preferences
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 Provide support throughout the reservation process, including confirmations and updates
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 Respond to customer inquiries regarding availability, pricing, and property details
 </li>
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 Verify booking information such as travel dates, guest details, and room selections
 </li>
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 Maintain accurate and organized records of client interactions and reservations
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 Offer follow-up support prior to check-in and after stay when needed
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills with a customer service mindset
 </li>
 <li>
 Detail-oriented and able to stay organized across multiple tasks
 </li>
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 Comfortable using online systems and digital tools
 </li>
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 Ability to work independently in a remote environment
 </li>
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 Previous customer service or hospitality experience is helpful but not required
 
 
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
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 Guided onboarding and structured training
 </li>
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 Access to hotel booking platforms and travel resources
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 Ongoing support and skill development
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 Flexible fully remote work environment
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 Supportive and team-oriented culture
 
 
 
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 This role is well suited for individuals interested in hospitality, remote customer service, or travel-related work, especially those looking to build experience in reservations and booking support.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service – Booking Hotels | Entry Level

Paragon Hotel Company

<div>
 
 Guest Service Representative - part time - need someone with open availability to work 7a-3p, 3p-11p, and 11p-7a.
 
 
 
 
 Principle Responsibilities &amp; Position Purpose:
 
 
 
 Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
 
 
 
 Pre-Requisites (Requirements):
 
 
 
 <ul>
 <li>
 1+ years of experience in customer service at a branded hotel preferred
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 <li>
 High School diploma or equivalent of the same
 </li>
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 Must display professionalism and have characteristics of honesty and trustworthiness
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 Must have excellent attendance and be punctual
 
 
 
 </li>
 </ul>
 
 Work Environment &amp; Context:
 
 
 
 <ul>
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 Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
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 Must be able to stand for eight hours, bend, stretch, and reach
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 Work schedule varies and may include occasionally working on
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 Holidays, weekends, and evenings. Long hours sometimes required
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 Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
 
 
 
 </li>
 </ul>
 
 Required Knowledge, Skills, and Abilities:
 
 
 
 
 Knowledgeable in:
 
 
 
 <ul>
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 Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
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 Frequent Stay Program
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 Reservations procedures including cancellations and &ldquo;walking&rdquo; guest
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 Phone etiquette and answering procedures
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 Be able to answer inquires of local shopping, dining, entertainment, and travel directions
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 Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
 </li>
 <li>
 Manager on Duty functions when necessary or as scheduled
 
 
 
 </li>
 </ul>
 
 Skills
 
 :
 
 
 <ul>
 <li>
 Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
 
 
 
 </li>
 </ul>
 
 Abilities:
 
 
 
 <ul>
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 Multi task, detail oriented, remain service centric
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 Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
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 Manage time effectively
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 Assist with guest issues with professionalism maintaining hospitable attitude.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
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 Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
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 Promote and sell services/amenities of the hotel.
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 Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
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 Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
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 Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
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 Check all credit cards for validity before the end of the shift.
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 Learn and utilize PMS, if applicable.
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 Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
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 Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
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 Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
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 Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
 </li>
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 Have a thorough working knowledge of emergency procedures.
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 Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
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 Report any unusual occurrences or requests to the manager.
 </li>
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 Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
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 Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
 </li>
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 Utilize Service Recovery Log and other necessary communication logs from shift to shift.
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 Meets and exceeds guest expectations by providing service and teamwork
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 Other duties as assigned or as indicated on letter of offer.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Instantly
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 <li>
 Paid Time Off
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 Team Member Room Discounts
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 Time and Half for Select Holidays
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 Referral Bonus Program
 
 
 
 </li>
 </ul>
 
 Volunteer Benefits
 
 
 
 <ul>
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 Accident Insurance
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 Disability Insurance
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 Life Insurance
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 Cancer Insurance
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 Dental Insurance
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 Vision Insurance
 
 
 
 </li>
 </ul>
 
 Property Specific Incentives
 
 
 
 <ul>
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 Gift Cards
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 Employee Lunches
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 </ul>
</div>

Hotel Guest Service Representative - Tru by Hilton Augusta, GA

ElectroZone

We are seeking a reliable and clear-speaking Order Booking Agent to join our on-site team in Sialkot. In this role, you will be the primary point of contact for our customers over the phone. Your main responsibilities will include handling customer inquiries, accurately quoting product rates, and successfully booking orders in our database. The ideal candidate should have excellent telephone etiquette and a basic understanding of computer operations.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently.</li><li>Answer customer queries regarding product availability, specifications, and pricing.</li><li>Provide accurate rate quotes to customers based on the company's official price lists.</li><li>Take, verify, and log customer orders accurately into the system to avoid processing errors.</li><li>Maintain clean and organized daily records of calls, inquiries, and orders using MS Office.</li><li>Follow up with customers when necessary regarding order status or changes.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Minimum Intermediate qualification.</li><li>Technical Skills: Basic hands-on knowledge of MS Office (especially MS Excel and MS Word) for data entry.</li><li>Excellent verbal communication and listening skills.</li><li>Patient, polite, and professional phone mannerisms.</li><li>Strong attention to detail to ensure error-free order booking and rate quoting.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Must be able to commute daily to our on-site office in Sialkot.</li></ul>What We Offer<ul><li>A stable basic salary of Rs. 32,000 to 40,000 per month.</li><li>Full-time, secure on-site employment.</li><li>Professional and structured indoor office environment.</li><li>Necessary training on our product catalog and internal ordering procedures.</li></ul>Pay: Rs32,000.00 - Rs40,000.00 per monthLocation:<ul><li>Sialkot (Required)</li></ul>Work Location: In person

Calling Agent / Order Booking Executive

Dopamine Travel

About UsAt Dopamine Travel and Tourism, we&rsquo;re passionate about delivering exceptional, tailor-made travel experiences. As a leading travel agency, we specialize in creating unforgettable journeys and customized itineraries for our clients across the globe.About the RoleWe are looking for a dynamic and results-driven Sales Agent to join our growing team. In this role, you will assist clients in planning and booking their travel arrangements while delivering exceptional customer service and achieving sales targets.Key Responsibilities* Assist clients with flight, hotel, holiday package, visa, transportation, and tour bookings.* Understand customer travel needs and recommend suitable travel packages and itineraries.* Provide professional travel advice and destination information.* Handle inquiries, quotations, reservations, and booking modifications efficiently.* Build and maintain strong relationships with clients to encourage repeat business.* Resolve customer concerns and travel-related issues in a timely and professional manner.* Stay updated on travel products, destinations, promotions, and industry trends.Requirements* Fluent in Arabic and English (spoken and written).* Minimum 3 years of experience in the travel and tourism industry.* Strong knowledge of travel products, destinations, and reservation systems.* Experience using online booking platforms and travel reservation tools.* Excellent communication, sales, and customer service skills.* Ability to work in a fast-paced environment and handle multiple bookings simultaneously.* Strong problem-solving skills and attention to detail.* Maintain accurate records of bookings, customer interactions, and sales activities.* Achieve individual and team sales targets.Pay: E&pound;12,000.00 - E&pound;15,000.00 per monthWork Location: Remote

Sales Agent

Destination Careers

<div>
 
 Location:
 
 Remote (U.S.)
 
 
 
 About Us
 
 
 
 We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to our valued clients.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused
 
 Hotel Booking Specialist
 
 to join our team. In this role, you will assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
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 Provide personalized recommendations based on clients&rsquo; preferences and budgets.
 </li>
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 Work closely with top travel suppliers to secure exclusive deals and promotions.
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 Stay informed on industry trends, travel policies, and supplier offers.
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 Handle client inquiries, modifications, and cancellations in a professional and timely manner.
 </li>
 <li>
 Maintain accurate records of bookings and client interactions.
 </li>
 <li>
 Participate in training sessions and supplier webinars to enhance industry knowledge.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must be 18+ and legally authorized to work in the U.S.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Passion for travel and helping others create unforgettable experiences.
 </li>
 <li>
 Self-motivated with the ability to work independently.
 </li>
 <li>
 Comfortable using online booking platforms and learning new software.
 </li>
 <li>
 Prior experience in customer service or sales is a plus but not required.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 
 Benefits
 
 
 
 
 Flexible Schedule:
 
 Work full-time or part-time from anywhere.
 
 
 
 Exclusive Travel Perks:
 
 Enjoy discounted travel, FAM trips, and supplier incentives.
 
 
 
 Training &amp; Certification:
 
 Gain access to ongoing education and industry support.
</div>

Hotel Booking Specialist | Fully Remote

Salayel Hospitality

<div>
 
 Role Overview
 
 
 
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a courteous and professional manner
 </li>
 <li>
 Handle check-in and check-out procedures accurately and efficiently
 </li>
 <li>
 Manage phone calls, emails, and guest inquiries professionally
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
 </li>
 <li>
 Handle guest requests, concerns, and complaints promptly, escalating when required
 </li>
 <li>
 Maintain accurate guest records and reservation details in the PMS
 </li>
 <li>
 Process payments, invoices, and cash/card transactions securely
 </li>
 <li>
 Ensure the reception area is clean, organized, and presentable at all times
 </li>
 <li>
 Follow company policies, SOPs, and UAE hospitality regulations
 </li>
 <li>
 Support administrative tasks related to front office operations
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Proficiency in English (Arabic or other languages is an advantage)
 </li>
 <li>
 Familiarity with hotel PMS systems is a plus
 </li>
 <li>
 Presentable personality with a customer-service mindset
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Willingness to work shifts, weekends, and holidays
 </li>
 <li>
 Currently based in the UAE or available to relocate
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Career growth opportunities within Salayel Hospitality
 </li>
 <li>
 Exposure to a reputed hospitality brand in Abu Dhabi
 </li>
 </ul>
</div>

Receptionist

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