hotel reservation agent

IntercityHotel Riyadh

Position SummaryThe Reservation Agent is responsible for handling all reservation inquiries, ensuring accurate and efficient bookings, maximizing room revenue, and delivering exceptional guest service. The role requires strong communication skills, accuracy, and the ability to work in a fast-paced hotel environment.Key Responsibilities1. Reservation Handling<ul><li>Respond to all reservation inquiries via phone, email, WhatsApp, OTA extranets, and walk-ins.</li><li>Process individual and group reservations accurately and efficiently.</li><li>Enter reservations correctly in the PMS (Opera).</li><li>Confirm bookings and send confirmation letters or emails.</li><li>Ensure all guest details, billing instructions, and special requests are recorded properly.</li></ul>2. Revenue &amp; Sales Support<ul><li>Upsell room categories and promote hotel facilities to maximize revenue.</li><li>Follow rate structures, corporate agreements, FIT/wholesaler rates, and promotions.</li><li>Ensure rates and availability are accurately displayed across all channels.</li><li>Assist the Revenue Manager in monitoring pick-up, pace, and forecast when requested.</li></ul>3. Guest Service &amp; Communication<ul><li>Offer prompt, polite, and helpful service to all guests.</li><li>Provide accurate information about room types, facilities, promotions, and hotel services.</li><li>Assist repeat guests and VIPs with personalized booking arrangements.</li><li>Handle complaints or booking issues and escalate when necessary.</li></ul>4. Coordination &amp; Administration<ul><li>Work closely with Front Office, Housekeeping, Sales, and Revenue teams.</li><li>Maintain updated records of daily bookings, cancellations, and modifications.</li><li>Ensure proper filing and documentation of guest correspondence.</li><li>Prepare daily reservation reports and forecasts when required.</li></ul>5. System &amp; Channel Management<ul><li>Ensure Opera reservations are accurate and complete.</li><li>Monitor channel manager (if applicable) to ensure parity across OTAs.</li><li>Update booking restrictions, blackout dates, and special offers (under supervision).</li><li>Ensure overbooking levels are managed correctly to avoid guest dissatisfaction.</li></ul>Requirements<ul><li>Prior experience as a Reservation Agent or in Front Office operations is an advantage.</li><li>Strong verbal and written communication in English; Arabic is a plus.</li><li>Excellent telephone etiquette and guest service skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and work under pressure.</li><li>Knowledge of Opera PMS, OTA extranets, and basic revenue concepts is preferred.</li><li>Computer skills: MS Office, email, and reservation systems.</li></ul>Competencies<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li><li>Sales Mindset &amp; Upselling Skills</li><li>Professionalism &amp; Grooming</li></ul>Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Are you a Saudi National?</li></ul>Experience:<ul><li>Hotels: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Expected Start Date: 20/01/2026

Hotel Reservation Agent

Best western plus hotels and resorts Kuwait 

Job Title: Reservation AgentLocation: Best Western Hotels &ndash; KuwaitDepartment: Front Office / ReservationsReports To: Reservations Supervisor / Front Office ManagerJob SummaryThe Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.Key Responsibilities<ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul>share your cv on/ hr@bestwesternkuwait.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

Airbetter Holiday Homes LLC

About Us:We are a leading Holiday Homes company offering premium short-term rental properties across Dubai. Our mission is to provide exceptional guest experiences with the comfort and luxury of home combined with the standards of a hotel.We are seeking a Reservation Agent with a background in holiday homes or hotel operations to join our dynamic team. The ideal candidate will manage reservations, ensure smooth guest communication, and deliver outstanding customer service.Key Responsibilities:<ul><li>Handle guest inquiries and reservations via phone, email, and online platforms.</li><li>Manage booking calendars and ensure accurate property availability.</li><li>Coordinate check-in/check-out schedules with operations team.</li><li>Upsell additional services to enhance guest experience.</li><li>Maintain high standards of guest communication and satisfaction.</li><li>Resolve booking issues promptly and professionally.</li><li>Prepare daily reports on reservations and occupancy.</li></ul>Requirements:<ul><li>Previous experience in holiday homes reservations or hotel front office (mandatory).</li><li>Strong knowledge of OTA platforms (Airbnb, Booking.com, Expedia, etc.).</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and reservation systems.</li><li>Fluency in English (Arabic or other languages is a plus).</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives.</li><li>Career growth opportunities in a fast-growing hospitality sector.</li><li>Supportive and professional work environment.</li></ul>How to Apply:Send your CV to sunshinemark@airbetter.com with the subject line: Reservation Agent Application &ndash; Holiday Homes.Job Type: Full-timePay: AED3,000.00 per month

Reservation Agent – Holiday Homes (Hotel Experience Preferred)

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
We are seeking a dedicated and customer-oriented Reservation Agent to join our team at Swissotel Corniche Park Towers Doha, Qatar. As a key member of our Reservation Department, you will play a crucial role in ensuring guest satisfaction by managing bookings and providing exceptional service.<ul><li>
Handle all reservations through various channels, including phone, fax, internet, and email</li><li>
Optimize room sales in line with the hotel's sales policy and brand standards</li><li>
Provide a warm welcome and assist guests with their inquiries and requests</li><li>
Manage the reservation process, following brand-specific procedures</li><li>
Enter reservation details accurately and efficiently into the system</li><li>
Communicate effectively with other hotel departments to ensure seamless guest experiences</li><li>
Confirm reservations and handle written communications professionally</li><li>
Stay up-to-date with hotel promotions, packages, and special offers</li><li>
Assist in maximizing room occupancy and revenue</li><li>
Resolve guest concerns and issues promptly and professionally</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven experience as a Reservation Agent or in a similar customer service role</li><li>
Strong knowledge of reservation systems, preferably Opera or similar platforms</li><li>
Excellent interpersonal and communication skills</li><li>
Fluency in English; additional languages are a plus</li><li>
Outstanding problem-solving abilities and attention to detail</li><li>
Guest-focused personality with a commitment to providing exceptional service</li><li>
Ability to work efficiently in a fast-paced environment</li><li>
Proficiency in basic computer skills and data entry</li><li>
Knowledge of hospitality industry standards and best practices</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
High school diploma or equivalent; higher education in hospitality management is a plus</li></ul><div> 
Additional Information</div> 
Your team and working environment: 
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.</div>

EN - Reservation Agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

<div>
 A Reservations Agent with Waldorf Astoria Hotels and Resorts is responsible for managing guest bookings and inquiries to deliver a seamless and personalized experience to our guests while optimizing occupancy and revenue. This role is central to shaping guest impressions, ensuring accuracy, professionalism, and excellence at every step of the reservation process.
 
 
 
 What Will I Be Doing
 
 
 
 As a Reservations Agent, you will serve as a primary point of contact for guests, utilizing market trends to optimize revenue while ensuring a gracious and seamless booking experience. Your role upholds the highest standards of professionalism, accuracy, and guest service. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Handle all telephone, email, and fax inquiries promptly and courteously, ensuring clarity, accuracy, and adherence to the hotel&rsquo;s service standards at all times.
 </li>
 <li>
 Process individual and group reservations efficiently using the property management system, ensuring detailed records and guest preferences are accurately maintained.
 </li>
 <li>
 Apply strategic understanding of seasonal patterns and historical trends to support occupancy and rate optimization.
 </li>
 <li>
 Execute up-selling techniques and leverage rate strategies to maximize revenue while offering tailored room options to guests.
 </li>
 <li>
 Provide timely and accurate quotations and written confirmations to guests and clients, ensuring a clear and professional communication trail.
 </li>
 <li>
 Identify and qualify new business opportunities, relay potential leads to the Sales team, and respond to incoming sales inquiries in coordination with commercial strategies.
 </li>
 <li>
 Monitor guest satisfaction regarding the booking experience and proactively address any concerns to secure repeat business and long-term relationships.
 </li>
 <li>
 Maintain full knowledge of the hotel&rsquo;s services, room types, facilities, and policies to confidently answer guest queries and provide expert guidance.
 </li>
 <li>
 Guarantee that bookings are correctly secured and applicable charges for no-shows or late cancellations are processed in accordance with policy.
 </li>
 <li>
 Ensure timely and high-quality processing of guest requests and modifications, providing consistent support from the moment of inquiry through to arrival.
 </li>
 <li>
 Collaborate closely with Revenue, Sales, and Front Office teams to ensure accuracy in group blocks, special requests, and VIP bookings.
 </li>
 <li>
 Contribute to a culture of excellence by applying strong customer service skills, relationship-building techniques, and meticulous attention to detail in all reservation tasks.
 </li>
 <li>
 Maintain up-to-date reservation records and generate relevant reporting as requested by leadership.
 
 
 
 </li>
 </ul>
 
 What Are We Looking For
 
 
 
 A Reservations Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in reservations or front office within a luxury hotel or high-end hospitality environment.
 </li>
 <li>
 Proficiency in hotel reservation systems (e.g., Opera, SynXis) and a strong understanding of booking procedures, inventory control, and rate management.
 </li>
 <li>
 High level of IT proficiency and comfort with administrative systems, reporting tools, and digital communication platforms.
 </li>
 <li>
 Excellent organizational skills with a structured and detail-oriented approach to tasks.
 </li>
 <li>
 Outstanding written and verbal communication skills, paired with a confident and courteous telephone manner.
 </li>
 <li>
 A polished and professional appearance, consistently meeting luxury hospitality grooming standards.
 </li>
 <li>
 Demonstrated ability to multitask efficiently and remain calm under pressure in a fast-paced environment.
 </li>
 <li>
 A positive, engaging attitude and a genuine commitment to delivering outstanding customer service.
 </li>
 <li>
 Strong commercial awareness and ability to apply revenue strategies based on seasonal and historical booking trends.
 </li>
 <li>
 Flexibility to work a variety of shifts, including weekends and public holidays, as business needs require.
 </li>
 <li>
 A proactive, guest-focused mindset with a passion for creating seamless and memorable pre-arrival experiences.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the Reservations function within the luxury hotel sector
 </li>
 <li>
 Proven sales experience within the hotel/leisure sector
 
 
 
 </li>
 </ul>
 
 What Will It Be Like To Work For Hilton
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria The Palm
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Potential Benefits
 
 
 
 Housing, Transport, Additional benefits as per company policy
 
 
 
 Job
 
 
 
 Revenue Management
</div>

Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Best Plaza West Bay Hotel

To supervise/manager the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targetsAt Best Plaza West Bay Hotel&reg;, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:<ul><li>Create Confidence &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li>Encourages Success &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul>&middot; Make It Happen &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and Responsibilities<ul><li>Sell the Best Plaza West Bay Hotel products and services using up-selling and suggestive selling techniques.</li><li>Promote the Hotel&rsquo;s products and services.</li><li>Maintain a high level of product and service knowledge about all Best Plaza West Bay Hotel in your region.</li><li>Develop and maintain a regular pattern of sales calls.</li><li>Record and process reservations made by phone/fax/email.</li><li>Accept wait list reservations.</li><li>Process amendments to reservations such as extensions, early departures, etc.</li><li>Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</li><li>Record special billing arrangements for groups and conventions.</li><li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li><li>Maintain knowledge of special rates/ offers/ promotions.</li><li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li><li>Prepare reports as requested (eg to travel agents, business houses etc).</li><li>Prepare reservation sales reports.</li><li>Co-operate with the company to achieve compliance with FLS legislation.</li><li>Not undertake any activity which compromises their personal FLS, or the FLS of others.</li><li>Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.</li></ul>SELF MANAGEMENT<ul><li>Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook</li><li>Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.</li><li>Comply with Time and Attendance Policies set by the hotel.</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety</li><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager</li><li>Comply with the hotel Code of Conduct</li><li>Familiarize self with the company values and model desired behaviors.</li><li>Perform all tasks as directed by the Manager in pursuit of the achievement of business goals</li></ul>Job Type: Full-timePay: QAR2,000.00 per monthExperience:<ul><li>current positions as Reservations Agent in hotel: 1 year (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

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4266 hotel reservation agent jobs NEAR_ME

Hotel Reservation Agent

Reservation agent

Reservation Agent – Holiday Homes (Hotel Experience Preferred)

EN - Reservation Agent

Reservations Agent

Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Reservations Agent