hotel reservation agent

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Agent (Arabic Speaker) and build your career with us. 
Job Description 
<ul><li>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</li><li>
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.</li><li>
Explain guarantee, special rate, and cancellation policies to callers.</li><li>
Accommodate and document special requests.</li><li>
Answer questions about property facilities/services and room accommodations.</li><li>
Follow sales techniques to maximize revenue. Input and access data in reservation system.</li><li>
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li><li>
Follow proper escalation procedures when addressing guest concerns.</li></ul> 

Qualifications 
<ul><li>
Minimum one year experience with the same position in a 5 star hotel.</li><li>
A High School Diploma.</li><li>
Previous customer related experience an asset.</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills.</li><li>
Computer literate in Microsoft Window applications required.</li><li>
Previous Opera experience an asset.</li><li>
High communication skills verbal and written.</li><li>
English and Arabic Speaker</li></ul></div>

Reservation Agent (Arabic Speaker)

Anantara Hotels

Reservation Agent Job Location : United Arab Emirates Job Details : • With 2 years experience in a 5* hotel &amp; resort• Any Nationals

Reservation Agent

Hilton Hotels

A Reservations Agent for Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible to offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: <ul> <li>Answer incoming phone calls by following the hotel's telephone etiquette at all times.</li> <li>Convert inquiries into contracted business.</li> <li>Respond positively to sales inquiries to develop future sales leads.</li> <li>Identify sales leads, as appropriate.</li> <li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.</li> <li>Provide prompt and efficient service while maintaining the hotels brand standards.</li> </ul>

Reservations Agent for Conrad Dubai

Crowne Plaza Hotel

<div>As a Reservation Agent at Crowne Plaza RDC, you will be the first point of contact for guests making room bookings. You will handle all reservation inquiries efficiently, professionally, and in accordance with IHG and Crowne Plaza standards. Your role will directly contribute to guest satisfaction, revenue optimization, and a smooth guest experience.
Key Responsibilities:

Handle all incoming calls, emails, and online reservation requests in a courteous and professional manner.

Accurately input reservations into the Property Management System (PMS) while ensuring all necessary information is collected.

Maximize room occupancy and revenue by applying upselling techniques and ensuring availability is managed effectively.

Maintain knowledge of current hotel rates, promotions, packages, and hotel services.

Coordinate with Sales, Front Office, and Revenue departments to manage group bookings and special requests.

Respond promptly to guest inquiries, complaints, or concerns and escalate when necessary.

Monitor daily arrivals and follow up on any discrepancies or special requirements.

Prepare and distribute reservation reports and forecasts as requested by management.

Follow brand and company procedures, including IHG Way of Clean and True Hospitality service principles.
Qualifications:

High school diploma or equivalent; degree in Hospitality Management or related field is a plus.

Prior experience in reservations or front office operations in a 4- or 5-star hotel preferred.

Familiarity with Opera PMS or similar hotel reservation systems.

Strong communication skills in English; Arabic is a plus.

Excellent customer service and problem-solving abilities.

Ability to multitask, prioritize, and work under pressure.

Flexible to work in shifts, including weekends and holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

JA Resorts & Hotels

Job Summary The Reservations Agent is responsible for handling all incoming reservation requests via email and telephone in a timely, professional, and service-oriented manner. This role ensures all bookings are processed accurately and efficiently, in full compliance with the brand s service standards, while maximizing room revenue through effective communication and upselling techniques. The agent serves as a key point of contact for guests and partners, helping to create a seamless and positive booking experience. Key Responsibilities: <ul>
<li>Respond promptly to all reservation inquiries via email, telephone, or other channels, ensuring compliance with brand standards.</li>
<li>Maintain up-to-date knowledge of the hotel s products, services, promotions, and facilities.</li>
<li>Accurately input and update reservation information into systems, ensuring guest preferences and contact details are recorded.</li>
<li>Promote hotel products and services to maximize revenue through upselling and cross-selling techniques.</li>
<li>Ensure rooming lists and guarantee letters from travel agents or companies without credit facilities are properly approved before guest arrival.</li>
<li>Coordinate with relevant departments regarding VIP guests and special requests.</li>
<li>Maintain clean and accurate guest profiles, including correct market and source codes.</li>
<li>Process visa requests when needed.</li>
<li>Monitor and follow up on non-guaranteed, tentative, and cancelled bookings.</li>
<li>Handle and file all reservation correspondence professionally.</li>
<li>Print and action daily reports (traces, no-shows, cancellations, etc.).</li>
<li>Ensure proper handling of FAM trips and complimentary bookings as per guidelines.</li>
<li>Review arrivals for the upcoming week to ensure booking accuracy.</li>
<li>Utilize upselling techniques during reservation calls to drive room revenue.</li>
<li>Understand all hotel rate plans, market segments, and distribution channels.</li>
<li>Meet performance goals in the Hotel Mystery Shopping Program.</li>
<li>Maintain database integrity within the Property Management System (PMS).</li>
<li>Send timely confirmations and updates to guests for all reservations.</li>
<li>Adhere to policies regarding guaranteed bookings, no-shows, deposits, and credit.</li>
</ul> Experience &amp; Skills: <ul>
<li>Previous experience in a Reservations or Front Office role, preferably within the hospitality industry.</li>
<li>Strong communication and interpersonal skills with a professional and courteous manner.</li>
<li>Proficient in hotel reservations systems (e.g., Protel) and MS Office applications.</li>
<li>Knowledge of market segments, rate codes, and corporate contracts.</li>
<li>Detail-oriented with strong organizational and time-management skills.</li>
<li>Ability to handle guest requests efficiently and resolve issues promptly.</li>
<li>Proven upselling and revenue generation abilities.</li>
<li>Familiarity with visa processing for hotel guests is an advantage.</li>
<li>Fluent in English (written and spoken); knowledge of other languages is a plus.</li>
<li>A proactive team player with a positive attitude and customer-first mindset.</li>
</ul>

Reservations Agent

Chedi Hospitality

<div>
 
 Role Overview
 
 
 
 As a Reservations Agent, you will be responsible for delivering exceptional reservation services to all guests, ensuring a seamless booking process and maintaining high levels of guest satisfaction. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, providing support to both guests and colleagues through outstanding communication and organizational skills.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle reservation calls, emails, and other requests with accuracy and professionalism.
 </li>
 <li>
 Input, access, and maintain guest reservation information in the system effectively.
 </li>
 <li>
 Provide detailed information about accommodations, promotions, and hotel services to prospective guests.
 </li>
 <li>
 Follow established reservation procedures, payment policies, and no-show or cancellation guidelines.
 </li>
 <li>
 Maintain up-to-date knowledge of room rates, current availability, and upcoming promotions.
 </li>
 <li>
 Work closely with Front Office, Sales, and other departments to support guest needs.
 </li>
 <li>
 Manage guest queries and resolve any issues in a timely, courteous manner.
 </li>
 <li>
 Maintain accurate filing systems electronically and on paper as required.
 
 
 </li>
 </ul>
 
 Must Have Requirements
 
 
 
 <ul>
 <li>
 High school graduate or equivalent.
 </li>
 <li>
 Previous hotel-related experience desired.
 </li>
 <li>
 Excellent written and oral communication skills required.
 </li>
 <li>
 Positive interpersonal skills required.
 </li>
 <li>
 Must be fluent in verbal and written English.
 </li>
 <li>
 Excellent computer and typing skills are required. Excel and Word proficiency desired.
 </li>
 <li>
 Excellent listening and comprehension skills required.
 
 
 </li>
 </ul>
 
 Nice To Have Requirements
 
 
 
 <ul>
 <li>
 Good communication and negotiation skills.
 </li>
 <li>
 Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
 </li>
 <li>
 Strong organisational skills required to maintain electronic and paper filing systems.
 </li>
 <li>
 Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
 </li>
 <li>
 Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members as well as producing reports.
 </li>
 <li>
 Excellent PC skills (including MS Office).
 
 
 </li>
 </ul>
 
 Perks And Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work with a renowned luxury hotel brand.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Learning and career development opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Employee discounts on hotel offerings and services.
 </li>
 </ul>
</div>

Accor Group

Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards. Check room and rate availability and accept or decline bookings based on capacity. Review next-day reservations for accuracy, ensuring all guest details and special requests are in place. Maintain full knowledge of all room types, rates, amenities, and hotel facilities. Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival. Monitor email correspondence and ensure all booking data is complete and accurate. Stay updated on current rates, special packages, and promotions. Apply standardized wording in reservation notes and communicate updates to relevant departments. Assist the Front Office as a Guest Service Agent when required, including handling cash floats. Ensure guest registration cards are accurately completed and profiles updated in the PMS. Seek approval from management for any rebates or discounts related to guest disputes. Perform additional tasks as assigned by the department head. Ideal Profile Previous hotel reservations and front office experience. Familiarity with Hotel PMS systems. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Ability to work flexible shifts, including weekends and holidays.

Hotel Reservations Agent

Search 3811+ Hotel reservation agent jobs near you this November. New roles added regularly across leading industries. Apply today.

3811 hotel reservation agent jobs NEAR_ME

Reservation Agent (Arabic Speaker)

Reservation Agent

Reservations Agent for Conrad Dubai

Reservation Agent

Reservations Agent

Reservations Agent

Hotel Reservations Agent