hotel reservations manager

Joy Suites Hospitality Pvt Ltd.

<p>Oversee the reservation system, ensuring all bookings are accurately recorded and managed, including cancellations and modifications.</p><p>&middot; Develop and implement strategies for maximizing occupancy and revenue, including setting pricing and promotional offers.</p><p>&middot; Train and supervise reservation staff, ensuring they provide excellent customer service and adhere to company policies.</p><p>&middot; Analyze reservation trends and report findings to senior management, making recommendations for future strategies for reservations / bookings.</p><p>&middot; Coordinate with other departments, such as housekeeping and front desk, to ensure guest requirements are communicated and met with utmost standards.</p><p>&middot; Handle escalated customer complaints related to reservations, resolving issues in a manner that maintains customer delight and loyalty.</p><p>&middot; Monitor competitor pricing and occupancy levels, adjusting strategies as necessary to remain competitive in the market.</p><p>&middot; Implement and maintain a system for managing no-shows and late cancellations, including enforcing penalties where applicable.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;16,888.02 - &#8377;52,282.46 per month</p><p>Experience:</p><ul><li>total work: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

Hotel/ Resort - Reservations Manager

Hilton

<div><p>Reservations Manager</p><p>
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience with reservations in the hotel/leisure sector</li><li>
Preferred with ONQ experience</li><li>
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li><li>
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li><li>
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li><li>
Excellent organisation and planning skills</li><li>
Accountable and resilient</li><li>
Flexibility to respond to a range of different work situations</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role</li><li>
Relevant degree, in a business discipline, from an academic institution</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Reservations Manager

IHG Hotels & Resorts

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 <br/>
 <br/>
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 <br/>
 <br/>
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 <br/>
 <br/>
 We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
 <br/>
 <br/>
 Every day is different, but you&rsquo;ll mostly do:
 <br/>
 <br/>
 <ul>
  <li>
   Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
  </li>
  <li>
   Promote the Hotel&rsquo;s (and IHG generally) products and services.
  </li>
  <li>
   Maintain a high level of product and service knowledge about all IHG Hotels in your region.
  </li>
  <li>
   Develop and maintain a regular pattern of sales calls.
  </li>
  <li>
   Record and process reservations made by phone/fax/email.
  </li>
  <li>
   Accept wait list reservations.
  </li>
  <li>
   Process amendments to reservations such as extensions, early departures, etc.
  </li>
  <li>
   Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.
  </li>
  <li>
   Record special billing arrangements for groups and conventions.
  </li>
  <li>
   Maintain knowledge of special rates/ offers/ promotions.
  </li>
  <li>
   Monitor reservation levels and inform Managers of current and future occupancy rates.
  </li>
  <li>
   Prepare reports as requested (e.g. to travel agents, business houses etc).
  </li>
  <li>
   Prepare reservation sales reports.
  </li>
  <li>
   Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
  </li>
  <li>
   Comply with the Company&rsquo;s Corporate Code of Conduct.
  </li>
  <li>
   Familiarise yourself with the company values and model desired behaviours.
  </li>
  <li>
   Comply with Company Grooming Standards.
  </li>
  <li>
   Comply with Time and Attendance Policies.
  </li>
  <li>
   Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
  </li>
  <li>
   Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
  </li>
  <li>
   Prepare regular reports on reservations performance and forecast future demand.
  </li>
  <li>
   Ensure compliance with IHG brand standards, policies, and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 What We Need From You
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in hotel reservations management or related roles.
  </li>
  <li>
   Strong leadership and team supervising skills.
  </li>
  <li>
   Excellent communication and customer service abilities.
  </li>
  <li>
   Analytical mindset with proficiency in reservation systems and revenue management tools.
  </li>
  <li>
   Ability to work under pressure and meet targets.
  </li>
  <li>
   Knowledge of distribution channels and online booking platforms.
  </li>
  <li>
   Flexibility to work varied shifts, including weekends and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 What We Offer
 <br/>
 <br/>
 We&rsquo;ll reward all your hard work with competitive salary and benefits.
 <br/>
 <br/>
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 <br/>
 <br/>
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Reservation Supervisor

<div><p>About Us</p><p>
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.</p><p>
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.</p><p>
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.</p><p>
We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
</p><p></p><p>Every day is different, but you&rsquo;ll mostly do:</p><ul><li><div>
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
</div></li><li><div>Promote the Hotel&rsquo;s (and IHG generally) products and services.</div></li><li><div>
Maintain a high level of product and service knowledge about all IHG Hotels in your region.</div></li><li><div>
Develop and maintain a regular pattern of sales calls.</div></li><li><div>
Record and process reservations made by phone/fax/email.</div></li><li><div>
Accept wait list reservations.</div></li><li><div>
Process amendments to reservations such as extensions, early departures, etc.</div></li><li><div>
Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</div></li><li><div>
Record special billing arrangements for groups and conventions.</div></li><li><div>
Maintain knowledge of special rates/ offers/ promotions.</div></li><li><div>
Monitor reservation levels and inform Managers of current and future occupancy rates.</div></li><li><div>
Prepare reports as requested (e.g. to travel agents, business houses etc).</div></li><li><div>
Prepare reservation sales reports.</div></li><li><div>
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.</div></li><li><div>
Comply with the Company&rsquo;s Corporate Code of Conduct.</div></li><li><div>
Familiarise yourself with the company values and model desired behaviours.</div></li><li><div>
Comply with Company Grooming Standards.</div></li><li><div>
Comply with Time and Attendance Policies.</div></li><li><div>
Perform tasks as directed by the Manager in pursuit of the achievement of business goals.</div></li><li><p>
Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.</p></li><li><p>
Prepare regular reports on reservations performance and forecast future demand.</p></li><li><p>
Ensure compliance with IHG brand standards, policies, and procedures.</p></li></ul><p>
What We Need From You</p><ul><li><p>
Proven experience in hotel reservations management or related roles.</p></li><li><p>
Strong leadership and team supervising skills.</p></li><li><p>
Excellent communication and customer service abilities.</p></li><li><p>
Analytical mindset with proficiency in reservation systems and revenue management tools.</p></li><li><p>
Ability to work under pressure and meet targets.</p></li><li><p>
Knowledge of distribution channels and online booking platforms.</p></li><li><p>
Flexibility to work varied shifts, including weekends and holidays.</p></li></ul><p>
</p><p>What We Offer</p><p>
We&rsquo;ll reward all your hard work with competitive salary and benefits.</p><p>
Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p><p>
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p><p>
</p><p></p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Five Hotels and Resorts

<p><b><u>What We re Looking For</u></b></p><p>A proven track record of 3-5 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.</p><ul><li>Previous experience as a Reservations Manager in a Luxury Hotel environment is Mandatory.</li><li>Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.</li><li>FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.</li><li>Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow FIVERs.</li><li>Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders.</li><li>Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).</li><li>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.</li><li>Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.</li><li>Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.</li><li>A hands-on attitude, fuelled by a Can-Do! Spirit.</li></ul><p><b><u>Key Responsibilities</u></b></p><ul><li>Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.</li><li>Trains the Reservations Team to maintain Exquisite Quality in both written and spoken communication, promoting FIVE s Stunning facilities, events, and Upselling opportunities.</li><li>Ensures the Reservations Team responds to all Guests with a High Level of professionalism, completing all reservations Accurately and to the Guests' expectations.</li><li>Implements and Trains the Reservations Team to follow Departmental Standards (SOPs), Achieving targeted Results such as quality calls, response time, number of calls and emails handled, accuracy, handling abandoned calls, maintaining reservation records, and adhering to all Safety Standards.</li><li>Ensures the Smooth running of the Reservations Department, overseeing all supervisor and agent tasks as well as administrative duties, ensuring they are executed Promptly and Accurately.</li><li>Takes responsibility for duties and tasks assigned to the Role, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE s Industry-Leading Service.</li><li>Collaborates with immediate Supervisors to control Costs and Inventory, and ensures Productivity and Performance levels are Consistently met and exceeded.</li><li>Builds and maintains Effective Working Relationships while promoting FIVE s culture and values, contributing to the vibrant 'Vibe at FIVE.'</li><li>Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with a Meticulous Eye for Detail.</li><li>Maximises Room Revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.</li><li>Discusses Strategies with immediate Supervisors to Enhance daily occupancy levels and Optimise Room Utilisation.</li><li>Processes and analyses Daily Revenue Reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making.</li><li>Delivers on Departmental plans and objectives, ensuring that FIVE s initiatives and targets are achieved with FIVE s Gold Standard of Excellence.</li><li>Stays updated with Industry Trends and innovative practices to ensure FIVE remains at the Forefront of Luxury Hospitality.</li><li>Takes on additional Responsibilities and Tasks as required, adapting to the Dynamic needs of FIVE and contributing to FIVE s continued Success.</li></ul>

Assistant Director of Reservations

Glow Beauty On Demand

<br>Job Title<br>Reservations and Revenue Supervisor - Movenpick by Accor Dubai UAE<br>Job Description<br>Reservations and Revenue Supervisor - Movenpick by Accor Dubai UAE<br> <br>Role Summary<br>Accor is looking for a highly motivated Reservations and Revenue Supervisor to oversee reservations operations and contribute to revenue management strategies for Movenpick Dubai. This role ensures seamless booking experiences, accurate inventory control, and effective implementation of revenue optimization practices. The ideal candidate will have strong analytical skills, leadership qualities, and a solid understanding of hotel reservation systems.<br> <br>Employment Overview<br>Job Location: Dubai, UAE<br>Industry: Hospitality<br>Function: Hospitality / Revenue Management<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>What You ll Do<br> <br>* Supervise and manage reservations operations, ensuring efficiency and high-quality service delivery<br>* Oversee daily booking activities, confirmations, and ensure compliance with hotel standards<br>* Develop and implement revenue management strategies to maximize occupancy and yield<br>* Monitor and analyze daily, weekly, and monthly performance metrics to identify trends and opportunities<br>* Update inventory, restricted dates, and promotional offers across CRS, PMS, and third-party platforms<br>* Maintain demand calendars and communicate forecasts to sales and front office teams<br>* Perform regular competitor rate shopping and recommend pricing adjustments<br>* Train and mentor reservations agents on upselling techniques and system processes<br>* Handle guest inquiries professionally, resolving issues promptly and ensuring satisfaction<br>* Support preparation of monthly forecasts, revenue reports, and budgeting processes<br>* Ensure all reservations and rate codes are accurate and updated in the system<br>* Coordinate with Sales, Front Office, and Finance teams for smooth operations<br> <br>Ideal Profile<br> <br>* Bachelor s degree in Hotel Management, Accounting, Finance, or Mathematics<br>* Minimum 2 years of experience in Revenue Management or Reservations in a 4* or 5* hotel<br>* Strong knowledge of Opera PMS and CRS systems; experience with channel managers and OTA platforms<br>* Excellent analytical, organizational, and communication skills<br>* Ability to work under pressure and prioritize tasks effectively<br>* Dynamic personality with a proactive, problem-solving approach<br>* Previous experience with Accor brands or international hospitality chains preferred<br> <br>Why Join Us<br>Accor offers a vibrant work environment, global career growth opportunities, and exclusive employee benefits, including discounts, wellness programs, and extensive training. Be part of a team that values innovation, diversity, and sustainability while creating memorable guest experiences.<br> <br>About the Company<br>Accor is a global leader in hospitality, operating over 5,600 hotels and 10,000 restaurants in more than 110 countries. Renowned for its innovative approach and commitment to responsible hospitality, Accor offers diverse career opportunities across its iconic brands, including Movenpick, Sofitel, Raffles, and Fairmont.<br> <br>Looking to attract top hospitality and revenue management professionals? Post jobs free in Dubai Abu Dhabi and across the GCC to connect with highly qualified talent.<br>Post Details <br>

Reservations and Revenue Supervisor

SQTOURISM

<div><b>Primary Responsibilities</b>
 <ul>
 <li>Liaise with key departments to ensure smooth operational processes</li>
 <li>Build and maintain strong relationships with hotels to negotiate exclusive rates, special offers, allocation overrides, and terms and conditions</li>
 <li>Analyze, verify, and compare rates with other suppliers and competitors to ensure market competitiveness</li>
 <li>Provide guidance to internal teams on contract generation and management</li>
 <li>Maintain all contract-related documents and correspondence accurately and systematically</li>
 <li>Provide insights on leading destinations and popular properties in the market</li>
 <li>Stay updated on changes to relevant rules and regulations, including free sell/stop sales and room allocations</li>
 <li>Act as the main point of contact for suppliers regarding contract-related issues</li>
 <li>Monitor contracts and make recommendations on renewals, extensions, or closures based on company interests</li>
 <li>Ensure all internal contract documents are accurate and up-to-date</li>
 <li>Secure the most competitive conditions for the company in the market</li>
 <li>Handle hotel reservations efficiently, ensuring accuracy and high-quality service</li>
 <li>Convince and guide clients effectively, offering tailored solutions to meet their needs and preferences</li>
 <li>Demonstrate a strong ability to differentiate between various products and hotel offerings, ensuring clients receive the most suitable options</li>
 </ul>
 </div>
 <div><b>Additional Responsibilities</b>
 <ul>
 <li>Review sales performance and contribute to performance improvements</li>
 <li>Enhance the company's reputation through professional and efficient service</li>
 <li>Handle client complaints and inquiries promptly and professionally</li>
 <li>Perform follow-ups as needed and ensure all commitments are met</li>
 </ul></div>

Reservation Agent

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