hotel reservations supervisor

six senses

<div>Duties and Responsibilities
<div>
As Reservations Supervisor, I will assume full responsibility for the efficient operation in the following:
 
<ul><li>Supervise and direct Reservations hosts in their day-to-day responsibilities.
</li><li>Ensure Reservations hosts&rsquo; checklist is completed daily and other assigned tasks.
</li><li>Assign Reservations hosts to respond promptly to incoming correspondence.
</li><li>Assist and handles all trainings regarding Reservations.
</li><li>Keep control on travel agent allotment.
</li><li>Supervise and assist in all allocation of rooms.
</li><li>Ensure Reservations hosts are familiar with all guest rooms, spa, dinning and selling techniques, resort facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests.
</li><li>Ensure Reservations hosts run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
</li><li>Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
</li><li>Assist in determine room rates based on the selling tactics of the resort.
</li><li>Assist the Director of Revenue &amp; Reservations to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div>

Qualifications 
To execute the position of Reservations Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 2 years&rsquo; experience in a similar luxury hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred. 
Technical skills include advanced MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
I have an excellent command of written and spoken English.

The above is intended to provide an overview of the role and responsibilities for a Reservations Supervisor at Six Senses, The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Supervisor

Hilton

<div>Reservations Supervisor
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
 
 
What will I be doing? 
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul>What are we looking for? 
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
In addition to strong English skills, proficiency in Russian or German language is preferred.</li><li>
Good organisational and administration skills</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Confident telephone manner</li><li>
High level of IT skills</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the Reservations/Sales function within the hotel/leisure sector</li><li>
Relevant degree or other qualification in a business discipline</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Mandarin Oriental

<div>
 
 Reservations Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservations Supervisor
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 As Reservations Supervisor, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.
 </li>
 <li>
 Assist in the managing, training and developing of the team.
 </li>
 <li>
 Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.
 </li>
 <li>
 Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
 </li>
 <li>
 Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
 </li>
 <li>
 Ensure proper implementation of reservations procedures and maximize conversion ratios.
 </li>
 <li>
 Actively promote upselling and cross-selling within the reservations team.
 
 
 </li>
 </ul>
 
 As Reservations Supervisor, We Expect From You
 
 
 
 <ul>
 <li>
 3 years of work experience in Reservations with same capacity, preferably in luxury hotel
 </li>
 <li>
 Degree holder in hotel management or other related disciplines
 </li>
 <li>
 Excellent communication skills and fluent in both written and spoken English
 </li>
 <li>
 Excellent organizational and computer skills
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Reservation Supervisor - Omani National

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
Ensure effective operation of the Reservations department in meeting the business goals of the hotel.</li><li>
Ensure that all Standard Operating Procedures are being adhered to, by training all team member and monitoring their performance. Continue to capture best current practice in new LSOPs.</li><li>
Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.</li><li>
Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.</li><li>
Responsible to drive maximum revenues of preferred Anantara rate/package products by applying relevant selling strategy.</li><li>
Understand how Sales offices, Group Sales Department and Front office relate to the Reservation Department.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out and communicated to other relevant departments, all realistic expectations are met, and reservations are honoured.</li><li>
Build and upkeep close working relationship with Groups Sales Department. Ensure booking status reflects the correct Groups status. Regular follow up on pending/tentative/definite Groups.</li><li>
Take personal responsibility for driving Upselling within the property by setting monthly targets per reservation team member in order to achieve target.</li><li>
To continuously review technical problems, work &amp; operational procedures to maintain guest and employee satisfaction.</li><li>
Ensure Booking Status is constantly up to date; no back log of reservations, reservations without guest names, unattended tentative/guaranteed group blocks.</li><li>
Responsible for the administration of the Assistant Reservation Manager, Reservation Supervisor, Reservation Agents.</li><li>
Ensure all team members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel.</li><li>
Submit requested reports and information to regional/corporate office in a timely manner.</li><li>
Provide all team members with appropriate coaching and counseling, support and guidance.</li><li>
Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Liaise with the Accounting Department for accounting an up to date information related Reservation procedures, reports and operational problems and payments of commission.</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
Minimum 3&ndash;5 years of experience in hotel reservations, with at least 1&ndash;2 years in a supervisory</li><li>
Hotel reservations operations / Luxury background</li><li>
Relevant hospitality certifications or reservations/revenue-related training are an added advantage</li><li>
Proficiency in Opera / Opera Cloud - Strong knowledge of PMS, CRS, channel distribution, and rate structures</li></ul></div>

Assistant Reservations Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Ensure effective operation of the Reservations department in meeting the business goals of the hotel.
 </li>
 <li>
 Ensure that all Standard Operating Procedures are being adhered to, by training all team member and monitoring their performance. Continue to capture best current practice in new LSOPs.
 </li>
 <li>
 Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.
 </li>
 <li>
 Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.
 </li>
 <li>
 Responsible to drive maximum revenues of preferred Anantara rate/package products by applying relevant selling strategy.
 </li>
 <li>
 Understand how Sales offices, Group Sales Department and Front office relate to the Reservation Department.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out and communicated to other relevant departments, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Build and upkeep close working relationship with Groups Sales Department. Ensure booking status reflects the correct Groups status. Regular follow up on pending/tentative/definite Groups.
 </li>
 <li>
 Take personal responsibility for driving Upselling within the property by setting monthly targets per reservation team member in order to achieve target.
 </li>
 <li>
 To continuously review technical problems, work &amp; operational procedures to maintain guest and employee satisfaction.
 </li>
 <li>
 Ensure Booking Status is constantly up to date; no back log of reservations, reservations without guest names, unattended tentative/guaranteed group blocks.
 </li>
 <li>
 Responsible for the administration of the Assistant Reservation Manager, Reservation Supervisor, Reservation Agents.
 </li>
 <li>
 Ensure all team members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel.
 </li>
 <li>
 Submit requested reports and information to regional/corporate office in a timely manner.
 </li>
 <li>
 Provide all team members with appropriate coaching and counseling, support and guidance.
 </li>
 <li>
 Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
 <li>
 Liaise with the Accounting Department for accounting an up to date information related Reservation procedures, reports and operational problems and payments of commission.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of experience in hotel reservations, with at least 1&ndash;2 years in a supervisory
 </li>
 <li>
 Hotel reservations operations / Luxury background
 </li>
 <li>
 Relevant hospitality certifications or reservations/revenue-related training are an added advantage
 </li>
 <li>
 Proficiency in Opera / Opera Cloud - Strong knowledge of PMS, CRS, channel distribution, and rate structures
 
 
 </li>
 </ul>
</div>

Onetouch Facility Management

<ul><li>Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.</li><li>Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.</li><li>Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.</li><li>Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.</li><li>Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.</li><li>Prepare daily, weekly, and monthly reservation reports and forecasts for management.</li><li>Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.</li><li>Analyze booking trends and market demand to provide insights for rate planning.</li><li>Ensure all reservation data is accurately input into the Property Management System (WinCloud).</li><li>Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Reservation Supervisor

Frasers Hospitality

<div>
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
</div>

Reservation Agent

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