hotel reservations supervisor

Accor Group

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UA Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

Reservations Supervisor

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members Why Join Us * Be part of a respected global hospitality brand with properties across 110 countries * Opportunities for professional growth and international career development * Supportive, inclusive environment with a strong culture of empowerment * Competitive tax-free salary paid in UAE Dirhams * Staff accommodation, annual leave, and medical insurance included * Access to employee discounts across Accor s hotels, restaurants, and wellness facilities * Performance-based incentives and global mobility opportunities

Reservations Supervisor Hotel

Hilton Hotels

As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
<li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul>
What are we looking for?
<ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li>
</ul>

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 
 
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 
 
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 
 
 We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
 
 
 Every day is different, but you&rsquo;ll mostly do:
 
 
 <ul>
 <li>
 Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
 </li>
 <li>
 Promote the Hotel&rsquo;s (and IHG generally) products and services.
 </li>
 <li>
 Maintain a high level of product and service knowledge about all IHG Hotels in your region.
 </li>
 <li>
 Develop and maintain a regular pattern of sales calls.
 </li>
 <li>
 Record and process reservations made by phone/fax/email.
 </li>
 <li>
 Accept wait list reservations.
 </li>
 <li>
 Process amendments to reservations such as extensions, early departures, etc.
 </li>
 <li>
 Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.
 </li>
 <li>
 Record special billing arrangements for groups and conventions.
 </li>
 <li>
 Maintain knowledge of special rates/ offers/ promotions.
 </li>
 <li>
 Monitor reservation levels and inform Managers of current and future occupancy rates.
 </li>
 <li>
 Prepare reports as requested (e.g. to travel agents, business houses etc).
 </li>
 <li>
 Prepare reservation sales reports.
 </li>
 <li>
 Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
 </li>
 <li>
 Comply with the Company&rsquo;s Corporate Code of Conduct.
 </li>
 <li>
 Familiarise yourself with the company values and model desired behaviours.
 </li>
 <li>
 Comply with Company Grooming Standards.
 </li>
 <li>
 Comply with Time and Attendance Policies.
 </li>
 <li>
 Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
 </li>
 <li>
 Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
 </li>
 <li>
 Prepare regular reports on reservations performance and forecast future demand.
 </li>
 <li>
 Ensure compliance with IHG brand standards, policies, and procedures.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Proven experience in hotel reservations management or related roles.
 </li>
 <li>
 Strong leadership and team supervising skills.
 </li>
 <li>
 Excellent communication and customer service abilities.
 </li>
 <li>
 Analytical mindset with proficiency in reservation systems and revenue management tools.
 </li>
 <li>
 Ability to work under pressure and meet targets.
 </li>
 <li>
 Knowledge of distribution channels and online booking platforms.
 </li>
 <li>
 Flexibility to work varied shifts, including weekends and holidays.
 
 
 </li>
 </ul>
 What We Offer
 
 
 We&rsquo;ll reward all your hard work with competitive salary and benefits.
 
 
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 
 
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Reservation Supervisor

Five Hotels and Resorts

What We re Looking ForA proven track record of 3-5 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.<ul><li>Previous experience as a Reservations Manager in a Luxury Hotel environment is Mandatory.</li><li>Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.</li><li>FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.</li><li>Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow FIVERs.</li><li>Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders.</li><li>Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).</li><li>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.</li><li>Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.</li><li>Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.</li><li>A hands-on attitude, fuelled by a Can-Do! Spirit.</li></ul>Key Responsibilities<ul><li>Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.</li><li>Trains the Reservations Team to maintain Exquisite Quality in both written and spoken communication, promoting FIVE s Stunning facilities, events, and Upselling opportunities.</li><li>Ensures the Reservations Team responds to all Guests with a High Level of professionalism, completing all reservations Accurately and to the Guests' expectations.</li><li>Implements and Trains the Reservations Team to follow Departmental Standards (SOPs), Achieving targeted Results such as quality calls, response time, number of calls and emails handled, accuracy, handling abandoned calls, maintaining reservation records, and adhering to all Safety Standards.</li><li>Ensures the Smooth running of the Reservations Department, overseeing all supervisor and agent tasks as well as administrative duties, ensuring they are executed Promptly and Accurately.</li><li>Takes responsibility for duties and tasks assigned to the Role, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE s Industry-Leading Service.</li><li>Collaborates with immediate Supervisors to control Costs and Inventory, and ensures Productivity and Performance levels are Consistently met and exceeded.</li><li>Builds and maintains Effective Working Relationships while promoting FIVE s culture and values, contributing to the vibrant 'Vibe at FIVE.'</li><li>Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with a Meticulous Eye for Detail.</li><li>Maximises Room Revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.</li><li>Discusses Strategies with immediate Supervisors to Enhance daily occupancy levels and Optimise Room Utilisation.</li><li>Processes and analyses Daily Revenue Reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making.</li><li>Delivers on Departmental plans and objectives, ensuring that FIVE s initiatives and targets are achieved with FIVE s Gold Standard of Excellence.</li><li>Stays updated with Industry Trends and innovative practices to ensure FIVE remains at the Forefront of Luxury Hospitality.</li><li>Takes on additional Responsibilities and Tasks as required, adapting to the Dynamic needs of FIVE and contributing to FIVE s continued Success.</li></ul>

Assistant Director of Reservations

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members Why Join Us * Be part of a respected global hospitality brand with properties across 110 countries * Opportunities for professional growth and international career development * Supportive, inclusive environment with a strong culture of empowerment * Competitive tax-free salary paid in UAE Dirhams * Staff accommodation, annual leave, and medical insurance included * Access to employee discounts across Accor s hotels, restaurants, and wellness facilities * Performance-based incentives and global mobility opportunities

Reservations Supervisor Hotel - Resort

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Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE

Reservations Supervisor Hotel - Resort