hotel service manager

Lafrance Hospitality

<div>
 
 Join Our Team as General Manager at the New Bedford Harbor Hotel in Historic Downtown New Bedford, MA!
 
 
 
 At
 
 Lafrance Hospitality
 
 , we empower our General Managers to thrive while creating memorable experiences for our guests. Join our team and be part of a company that prioritizes growth, creativity, and exceptional service. With over 75 years of industry experience, Lafrance Hospitality invites you to embark on an exciting journey with us!
 
 
 Why Join Us?
 
 
 As the
 
 General Manager
 
 of this one-of-a-kind boutique hotel, you will lead a team dedicated to excellence. Your vision and leadership will shape the guest experience, drive revenue, and ensure our property stands out in the market.
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Lead with Purpose: Implement innovative strategies that enhance our property's vision and market position
 </li>
 <li>
 Drive Performance: Prioritize revenue growth and financial success while ensuring an exceptional guest experience
 </li>
 <li>
 Build a Winning Team: Recruit, train, and inspire a dedicated team committed to excellence and high employee retention
 </li>
 <li>
 Manage Budgets: Create and execute the hotel's annual operating budget while excelling in P&amp;L management, forecasting, and STR analysis
 </li>
 <li>
 Operations Oversight: Lead all hotel disciplines, including Sales, Front Office, Housekeeping, and Maintenance
 
 
 </li>
 </ul>
 
 What We're Looking For:
 
 
 
 <ul>
 <li>
 Prior General Management experience in a focused, full-service, or boutique hotel environment is preferred
 </li>
 <li>
 A proven track record in hiring, training, and motivating teams to achieve exceptional guest service
 </li>
 <li>
 Strong skills in budget management and financial forecasting
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 A genuine passion for hospitality and enhancing guest experiences
 
 
 </li>
 </ul>
 
 Ready to Embark on This Exciting Journey with Us?
 
 
 
 
 Apply today and let's create extraordinary moments together at the New Bedford Harbor Hotel!
 
 
 
 
 Type: Full-time
 
 
 
 
 Pay: Salary - From $60,000.00 to $67,000.00 per year
 
 
 
 
 Schedule:
 
 
 
 <ul>
 <li>
 Holidays
 </li>
 <li>
 Weekends as needed
 
 
 </li>
 </ul>
 
 Keywords: general manager, hotel general manager, hotel manager, hotel, H O T E L S, hotel management, hospitality, travel
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Prior General Management experience in a focused, full-service, or boutique hotel environment
 </li>
 <li>
 Ability to hire, train, and motivate a team to achieve exceptional guest service and employee retention
 </li>
 <li>
 Some Food &amp; Beverage background is preferred but not required
 </li>
 <li>
 Experience in developing and executing strategic marketing plans
 </li>
 <li>
 Strong sales leadership skills and ability to actively participate in sales efforts
 </li>
 <li>
 Proven ability to create and execute the hotel's annual operating budget
 </li>
 <li>
 Command of P&amp;L management, forecasting, and STR analysis
 </li>
 <li>
 Knowledge and experience in managing all disciplines of the hotel including sales, front office, housekeeping, and maintenance
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Passion for hospitality and delivering exceptional guest service
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Full Time Benefits offered: Vacation, Sick, Medical, Dental, Holidays &amp; 401K Matching
 </li>
 <li>
 DailyPay - Get paid any day!
 </li>
 <li>
 Exciting Bonus Program
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 An Annual Review Program
 </li>
 <li>
 Company Wide Hotel Room Discount Program
 </li>
 <li>
 Engage in Fun Company Events &amp; Group Activities
 </li>
 <li>
 Mentorship Opportunities Available
 </li>
 <li>
 Ample Room for Growth
 </li>
 </ul>
</div>

Hospitality Leader - Hotel General Manager - New Bedford Harbor Hotel

Residence Inn by Marriott

<div>Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel General Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today &ndash; we&rsquo;re waiting to hear from you!

Job Responsibilities

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation as well as carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:
<ul><li>Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.</li><li>Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.</li><li>Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.</li><li>Actively promote the hotel and company in the community.</li><li>Assist with the development of sales strategies and action plans.
</li><li>Develop and maintain positive business relationships with all guests, vendors and other external partners.</li><li>Represent company at various community organization meetings to promote hotels.</li><li>Conduct regular physical inspections to ensure all standards of excellence are being met.</li><li>Answer inquiries pertaining to hotel policies and services.</li><li>Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.</li><li>Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.</li><li>Facilitate and maintain on-going communication and collaboration with all associates.</li><li>Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.</li><li>Maintain up to date records and files.</li><li>Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.</li><li>Ensure the cleanliness of all areas of the hotel.</li></ul>

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&amp;L and financials to ensure your location&rsquo;s continued profitability.
 
Specific qualifications for the role include:
<ul><li>3 to 5 years&rsquo; experience in the guest services, front desk, housekeeping, management operations, or related professional area</li><li>Bachelor&rsquo;s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.</li><li>Solid organizational, time-management and prioritization skills</li><li>Exceptional customer service skills</li></ul>

Benefits

As a Hotel General Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It&rsquo;s the kind of company where many of our associates come for a job, but stay for a career&mdash;the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
<ul><li>Copensation $80,000 and up based on experience</li><li>Comprehensive benefit packages</li><li>Hotel room discounts at our locations around the globe</li><li>Discounts on food and beverages</li><li>Professional development and advancement opportunities</li></ul></div>

Hotel General Manager

American Cruise Lines

<div>
 American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
 
 
 The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
 
 
 The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef &amp; Guest Service Coordinator.
 </li>
 <li>
 Hold officers and crew accountable to American Cruise Lines&rsquo; standards.
 </li>
 <li>
 Comply with American Cruise Lines&rsquo; Operations Manual, service standards, and procedures.
 </li>
 <li>
 Responsible for assessing the management team and providing immediate corrective feedback.
 </li>
 <li>
 Anticipate the needs of guests and crew.
 </li>
 <li>
 Respond quickly to guest requests and ensure follow-up.
 </li>
 <li>
 Identify and resolve problems immediately and request home office support as needed.
 </li>
 <li>
 Ability to speak and present in front of all guests in person using a microphone.
 </li>
 <li>
 Management presence during meals services, cocktail hour, and onboard events.
 </li>
 <li>
 Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
 </li>
 <li>
 Ensure Chefs are following approved menus and recipes.
 </li>
 <li>
 Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
 </li>
 <li>
 Lead and direct ship officers in achieving weekly sales goals.
 </li>
 <li>
 Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
 </li>
 <li>
 Manage shipboard business transactions, accounting, timecards, and home office reporting.
 </li>
 <li>
 Responsible for managing all hotel and food inventories.
 </li>
 <li>
 Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
 </li>
 <li>
 Complete daily ship inspection with Mate &amp; Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
 </li>
 <li>
 Create positive crew experiences.
 </li>
 <li>
 Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
 </li>
 <li>
 Perform bartending duties as needed with other management personnel.
 </li>
 <li>
 Other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of hotel or food and beverage management experience.
 </li>
 <li>
 Bachelor&rsquo;s degree in business or hospitality management is preferred.
 </li>
 <li>
 Proficiency in Microsoft Office Suite applications.
 </li>
 <li>
 Willing to live and work aboard the ship.
 </li>
 <li>
 Optimism and a hardworking drive to succeed.
 </li>
 <li>
 Cruise industry experience not required.
 </li>
 <li>
 Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
 </li>
 <li>
 Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
 </li>
 <li>
 Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
 </li>
 <li>
 Transportation Worker Identification Credential (TWIC).
 </li>
 <li>
 Ability to perform the essential functions of the job with or without accommodation.
 
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 Days per week while onboard the ship.
 </li>
 <li>
 6-8 weeks working onboard / 1-2 weeks off.
 </li>
 <li>
 This is a full-time, exempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
 <li>
 Ability to work around 12 hours per day.
 </li>
 <li>
 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
 <li>
 Ability to stand for your entire shift.
 </li>
 <li>
 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
 <li>
 Ability to live and work on board a vessel for extended periods of time.
 </li>
 <li>
 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 Competitive daily rate.
 </li>
 <li>
 Health, dental, vision, and 401(k) with match.
 </li>
 <li>
 Continuous growth in the company.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Hampton Inn Farmers Branch

Hotel &amp; Position Overview Step into the dynamic role of Hotel General Manager, where you will lead the overall operations of a vibrant hospitality establishment. Frontera Hotel Group is looking for a General Manager to join our new Towneplace Suites Hobby Airport. This position offers an exciting opportunity to shape guest experiences, oversee daily management, and drive the success of the hotel. As a key leader, you will foster a welcoming environment, ensure exceptional service, and implement strategic initiatives to elevate the hotel's reputation and profitability. Your energetic leadership will inspire teams, optimize operational efficiency, and uphold the highest standards of hospitality excellence.Responsibilities<ul><li>Oversee all hotel operations, including front desk management, guest services, housekeeping, breakfast, and maintenance departments</li><li>Lead and supervise staff across multiple departments, ensuring high levels of performance and guest satisfaction</li><li>Develop and implement revenue management strategies to maximize occupancy rates and profitability</li><li>Manage budgeting processes, control costs, and ensure financial targets are met or exceeded</li><li>Foster strong guest relations by addressing concerns promptly and ensuring memorable experiences for all visitors</li><li>Coordinate with human resources on hiring, training, performance evaluations, and staff development initiatives</li><li>Oversee night audit procedures and ensure accurate financial reporting and record keeping</li><li>Maintain compliance with hospitality standards, safety regulations, and hotel policies</li><li>Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently</li><li>Promote a positive work environment that encourages teamwork, leadership growth, and continuous improvement</li></ul>Qualifications<ul><li>Proven supervising experience within the hospitality or hotel management industry</li><li>Strong leadership skills with the ability to motivate teams and foster a collaborative environment</li><li>Excellent customer service skills with a focus on guest satisfaction and relations</li><li>Experience in revenue management, budgeting, human resources, and hospitality management best practices</li><li>Multilingual or bilingual abilities are highly desirable to enhance guest interactions in diverse markets</li><li>2 - 5 years of experience in a General Manager capacity</li><li>Must have an understanding of Microsoft Office (Word / Excel)</li><li>Fosse / GXP / Marriott Systems experience a plus</li></ul>Pay: $63,000.00 - $70,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hotel management: 2 years (Required)</li><li>Hotel: 5 years (Required)</li></ul>Work Location: In person

Assurance Hospitality Management

Job SummaryWe are seeking an experienced and motivated General Manager to oversee all operations at our 105-room Comfort Inn in West Valley City, UT. This role is responsible for leading the hotel team, ensuring excellent guest satisfaction, and driving revenue growth.You will manage all departments&mdash;including front desk, housekeeping, maintenance, and sales&mdash;and report directly to the Director of Hotel Operations.Responsibilities<ul><li>Oversee daily hotel operations across all departments</li><li>Hire, train, and develop team members to build a strong, successful staff</li><li>Ensure exceptional guest service and maintain high customer satisfaction scores</li><li>Lead the team to meet monthly and quarterly revenue goals</li><li>Monitor performance, coach employees, and improve service standards</li><li>Maintain brand standards and ensure compliance with company policies</li><li>Control costs while maximizing revenue and profitability</li><li>Prepare and submit operational and financial reports on time</li><li>Assist with sales efforts and help secure new business when needed</li><li>Be available for flexible scheduling, including weekends, holidays, and occasional after-hours needs</li><li>Provide support to other company properties if required</li></ul>Qualifications<ul><li>Minimum 5 years of hotel management experience (Marriott, Hilton, Choice, or IHG preferred)</li><li>Strong leadership and team management skills</li><li>Excellent communication and guest service skills</li><li>Solid understanding of revenue management and hotel financials</li><li>Ability to work in a fast-paced, 24/7 environment</li><li>Self-motivated and able to work independently</li><li>Proficient with computers and hotel systems</li></ul>Preferred Qualifications<ul><li>Associate degree or higher</li><li>Experience working in multiple hotel departments</li></ul>Schedule<ul><li>Full-time</li><li>Flexible schedule required (including weekends and holidays)</li></ul>Why Join Us?<ul><li>Opportunity to lead a well-established property</li><li>Supportive ownership and management team</li><li>Growth opportunities within the organization</li></ul>Job Type: Full-timePay: Up to $72,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Hotel management: 3 years (Required)</li></ul>Work Location: In person

COREcruitment Ltd

<div>
 
 
 Hotel General Manager
 
 
 
 
 Location:
 
 Palm Beach, Florida
 
 
 
 Salary:
 
 $150,000&ndash;$250,000+
 
 
 
 Benefits:
 
 PTO, 401(k), comprehensive benefits, relocation assistance
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking an experienced
 
 Hotel General Manager
 
 with a proven track record in
 
 luxury independent hotel operations
 
 . This is a rare opportunity to lead a boutique oceanfront resort, overseeing all aspects of hotel operations, guest experience, and team performance.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide leadership and strategic direction across all hotel departments, ensuring seamless day-to-day operations.
 </li>
 <li>
 Maintain and elevate luxury service standards, delivering exceptional guest experiences in every facet of the property.
 </li>
 <li>
 Oversee financial performance, including budgeting, P&amp;L management, forecasting, and cost control.
 </li>
 <li>
 Lead, mentor, and develop a high-performing team, fostering a culture of excellence and collaboration.
 </li>
 <li>
 Collaborate with food &amp; beverage, spa, and front office teams to ensure top-tier service and operational efficiency.
 </li>
 <li>
 Ensure compliance with brand standards, health and safety regulations, and local laws.
 </li>
 <li>
 Drive revenue growth through operational innovation, upselling strategies, and guest engagement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Extensive experience managing
 
 luxury boutique or independent resorts
 
 , ideally with oceanfront or high-end hospitality exposure.
 </li>
 <li>
 Strong financial acumen with proven P&amp;L management experience.
 </li>
 <li>
 Exceptional leadership skills with the ability to motivate and develop staff at all levels.
 </li>
 <li>
 Excellent communication, organizational, and problem-solving abilities.
 </li>
 <li>
 Passion for delivering a personalized, world-class guest experience.
 </li>
 </ul>
 
 
 
 
 
 Why Join:
 
 
 <ul>
 <li>
 Competitive compensation package with salary up to $250k.
 </li>
 <li>
 PTO, 401(k), full benefits, and relocation assistance.
 </li>
 </ul>
 
 Lead a prestigious independent property in an iconic Palm Beach location, combining professional growth with lifestyle luxury.
 
</div>

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