hotel service manager

Aloft San Jose Cupertino and Aloft Cupertino

General Manager &ndash; Marriott Aloft Hotel Operations &amp; LeadershipLOCATION: Aloft San Jose Cupertino | 4241 Moorpark Ave, San Jose, CA 95129SCHEDULE: Full-Time | Must be able to work weekdays, weekends, &amp; holidays as neededPAY: Starting $100K-$115K Annual Salary + Bonus EligibleBENEFITS: Executive leadership benefits package including hotel discounts, paid sick leave, paid vacation, health insurance, 401(k) plan, leadership development opportunities, and performance-based incentives.SUMMARY: Seeking an experienced, service-driven, and strategic hospitality leader to serve as General Manager for our Marriott Aloft property. This executive leadership role is responsible for overseeing all aspects of hotel operations, financial performance, guest satisfaction, team development, sales growth, and brand compliance while creating a culture centered around service excellence, accountability, and operational success. The ideal candidate is a dynamic hospitality professional with proven hotel leadership experience, strong business acumen, and the ability to inspire teams while driving operational and financial results. This role is ideal for a leader who thrives in a fast-paced environment and is passionate about guest experience, associate engagement, revenue generation, and Marriott brand standards.YOUR DAY-TO-DAY:<ul><li>Lead all day-to-day hotel operations including front office, housekeeping, food &amp; beverage, engineering, guest services, sales, and administrative functions.</li><li>Drive exceptional guest satisfaction and operational excellence by maintaining high standards of hospitality, cleanliness, service, and brand execution.</li><li>Lead, mentor, coach, and develop department leaders, managers, and hotel associates to build high-performing teams and a positive workplace culture.</li><li>Oversee recruiting, hiring, onboarding, training, performance management, employee engagement, corrective action, and leadership development initiatives.</li><li>Ensure compliance with Marriott brand standards, company policies, operational procedures, and safety regulations.</li><li>Analyze hotel performance metrics, STR reports, guest satisfaction scores, labor costs, and operational data to identify opportunities for improvement and revenue growth.</li><li>Prepare and manage annual budgets, monthly forecasting, labor planning, and operational expense controls.</li><li>Conduct monthly P&amp;L reviews and partner with department leaders to ensure financial goals and profitability targets are achieved.</li><li>Collaborate with sales and revenue management teams to maximize occupancy, ADR, RevPAR, and overall hotel revenue performance.</li><li>Lead operational meetings, department head meetings, and executive leadership discussions to ensure alignment on hotel priorities and business goals.</li><li>Resolve escalated guest concerns professionally and effectively while ensuring service recovery and guest retention.</li><li>Maintain strong relationships with Marriott representatives, ownership groups, vendors, community partners, and local organizations.</li><li>Participate in community engagement, networking events, and sales initiatives to strengthen the hotel&rsquo;s market presence and public image.</li><li>Ensure property maintenance, cleanliness, safety, and preventative maintenance programs are executed effectively.</li><li>Support special projects, operational initiatives, renovations, and process improvement efforts as needed.</li></ul>WHAT IT TAKES TO SUCCEED:<ul><li>Minimum of 5 years of progressively responsible hotel leadership or hospitality management experience required.</li><li>Previous Hotel General Manager experience strongly preferred.</li><li>Previous Hotel Assistant General Manager or Hotel Operations Manager required.</li><li>Ability to cover front desk shifts an conduct hotel room inspections as needed.</li><li>Marriott hotel experience preferred; Aloft, select-service, or lifestyle hotel experience is a plus.</li><li>Strong understanding of hotel operations including front office, housekeeping, engineering, food &amp; beverage, revenue management, and guest services.</li><li>Proven ability to lead teams, drive performance, and create a culture of accountability and service excellence.</li><li>Strong financial acumen including budgeting, forecasting, labor management, P&amp;L analysis, and expense control.</li><li>Sales-minded leader with experience supporting revenue growth, market positioning, and guest loyalty initiatives.</li><li>Excellent leadership, communication, conflict resolution, and organizational skills.</li><li>Ability to analyze operational and financial data and communicate actionable business strategies.</li><li>Proficiency with hotel property management systems (PMS), Microsoft Excel, PowerPoint, and hotel operational reporting systems.</li><li>Strong understanding of guest satisfaction platforms, online reputation management, and service recovery best practices.</li><li>Professional, energetic, and guest-focused leadership style with strong interpersonal skills.</li><li>Dependable attendance, professionalism, and operational flexibility required.</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li><li>ESSENTIAL PHYSICAL REQUIREMENTS: Ability to stand, walk, and move throughout hotel property for extended periods; Ability to occasionally lift, carry, push, or move supplies and equipment weighing up to 25 pounds, with or without reasonable accommodation.</li></ul>ABOUT SHASHI HOSPITALITY GROUP: Shashi Group is a hotel management company with a growing portfolio of branded and boutique properties throughout the San Francisco Bay Area and plans for continued geographic expansion. Strategically positioned within the heart of Silicon Valley, our properties are designed to deliver distinctive hospitality experiences that reflect the energy, innovation, and culture of the communities we serve. At Shashi Group, we are deeply culture-focused and believe our people are the foundation of our success. We are committed to creating an environment where team members are empowered to grow professionally, continue learning, and achieve meaningful career goals. Our philosophy is simple: when you succeed, we thrive. We are built for next-generation travelers who value open spaces, open thinking, and authentic self-expression. Our guests are tech-savvy, confidently social, and drawn to thoughtful design, modern amenities, and vibrant experiences. We understand the evolving expectations of today&rsquo;s traveler and strive to create welcoming environments that combine innovation, comfort, and community. If you are passionate about hospitality, appreciate forward-thinking environments, and want to be part of a team that values growth, collaboration, and service excellence, we invite you to explore a career with Shashi Group.EQUAL OPPORTUNITY EMPLOYER: Shashi Hospitality Group is committed to fostering an inclusive and respectful workplace. We are an equal opportunity employer and make all employment decisions based on legitimate business needs, essential job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth, breastfeeding or related medical conditions, age, medical condition, genetic information or characteristics, physical or mental disability, reproductive health decision-making, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, practices, or observances, in accordance with applicable law.Pay: $115,000.00 - $125,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Hotel General Manager

Apres Restaurant LLC

1. JOB PURPOSEThe Branch Manager &ndash; OPUS is responsible for the overall day-to-day management, operational excellence, sales performance, guest experience, team leadership, and profitability of the OPUS branch located at Premium location in Abu Dhabi.The role is responsible for maintaining the premium OPUS brand standards while ensuring smooth coordination with Hotel management and operations. The Branch Manager will lead the team to achieve sales targets, deliver exceptional customer service, control costs and inventory, and maximize commercial opportunities within the location.2. KEY RESPONSIBILITIESA. Branch Operations<ul><li>Manage the complete day-to-day operation of the OPUS branch.</li><li>Ensure the branch opens and closes according to approved operating procedures and timings.</li><li>Maintain high standards of cleanliness, presentation, grooming, merchandising, and service.</li><li>Ensure all company policies, SOPs, health and safety requirements, and hotel operational requirements are followed.</li><li>Conduct daily opening and closing checks.</li><li>Monitor branch activities and resolve operational issues promptly.</li><li>Coordinate with Hotel management regarding operational requirements, events, VIP visits, and special activities.</li><li>Ensure the branch is always ready for VIP guests and high-profile events.</li></ul>B. Sales &amp; Revenue Management<ul><li>Achieve monthly and annual sales and revenue targets.</li><li>Monitor daily sales performance and identify opportunities to increase revenue.</li><li>Drive upselling, cross-selling, and premium product sales.</li><li>Monitor Average Order Value (AOV) and customer conversion.</li><li>Develop opportunities for corporate orders, gifting, events, weddings, Ramadan, festive occasions, and other activations.</li><li>Review daily, weekly, and monthly sales reports.</li><li>Take corrective action when sales performance is below target.</li><li>Build strong relationships with repeat and high-value customers.</li></ul>C. Customer Experience<ul><li>Deliver a luxury and personalized customer experience consistent with OPUS standards.</li><li>Personally handle VIP and high-value customers when required.</li><li>Monitor customer feedback and ensure complaints are resolved professionally and promptly.</li><li>Ensure staff demonstrate excellent product knowledge and selling skills.</li><li>Maintain a customer-focused culture within the branch.</li><li>Develop and maintain relationships with regular customers and corporate clients.</li></ul>D. Team Management<ul><li>Lead, supervise, and motivate all branch employees.</li><li>Prepare staff schedules and ensure appropriate manpower coverage.</li><li>Monitor attendance, punctuality, grooming, and discipline.</li><li>Conduct daily briefings and regular performance discussions.</li><li>Set individual and team KPIs.</li><li>Identify training requirements and coordinate training with the relevant departments.</li><li>Ensure employees have adequate product and brand knowledge.</li><li>Conduct performance evaluations and recommend development plans.</li><li>Address staff performance and disciplinary matters in coordination with HR.</li></ul>E. Inventory &amp; Stock Control<ul><li>Monitor daily stock levels and product availability.</li><li>Ensure accurate receiving, storage, display, and issuing of products.</li><li>Monitor fast-moving and slow-moving products.</li><li>Minimize wastage, damages, expiry, and stock discrepancies.</li><li>Conduct regular stock counts and support monthly stock audits.</li><li>Ensure proper handling and storage of flowers, cakes, chocolates, gifts, packaging, and other products as applicable.</li><li>Coordinate replenishment with the production, procurement, and warehouse teams.</li><li>Report stock shortages and discrepancies immediately.</li></ul>F. Visual Merchandising &amp; Brand Standards<ul><li>Maintain OPUS luxury brand standards throughout the branch.</li><li>Ensure all products are presented according to approved visual merchandising guidelines.</li><li>Maintain attractive displays and seasonal/festive presentations.</li><li>Ensure packaging, uniforms, signage, and customer-facing materials meet OPUS standards.</li><li>Coordinate with the marketing team for campaigns, activations, and promotional activities.</li><li>Protect the reputation and premium positioning of the OPUS brand.</li></ul>G. Financial &amp; Cost Control<ul><li>Monitor branch revenue, expenses, wastage, and profitability.</li><li>Ensure all transactions are properly recorded through the POS system.</li><li>Monitor cash handling and ensure compliance with company procedures.</li><li>Review daily cash and sales reconciliation.</li><li>Control operational expenses within approved budgets.</li><li>Identify opportunities to reduce wastage and improve profitability.</li><li>Report financial and operational variances to management.</li></ul>H. Events &amp; Hotel team Coordination<ul><li>Coordinate with hotel management for hotel/property events and activations.</li><li>Support VIP visits, weddings, corporate events, festive activations, and internal hotel requirements.</li><li>Identify opportunities to increase OPUS sales through hotel's guest, event, and corporate network.</li><li>Ensure timely execution of special orders and event requirements.</li><li>Maintain professional communication with hotel departments and management.</li></ul>I. Reporting &amp; Administration<ul><li>Prepare daily sales and operational reports.</li><li>Submit weekly performance updates to management.</li><li>Monitor branch KPIs and prepare action plans where required.</li><li>Maintain accurate records for attendance, stock, sales, wastage, complaints, and operational incidents.</li><li>Ensure all required documents and reports are completed on time.</li><li>Escalate operational, financial, staffing, or customer-related issues to management.</li></ul>3. DAILY / WEEKLY RESPONSIBILITIESDaily<ul><li>Conduct opening operational checks.</li><li>Conduct staff briefing and review daily sales targets.</li><li>Monitor sales, customer service, and product availability.</li><li>Check product quality and presentation.</li><li>Monitor staff attendance and grooming.</li><li>Review stock levels and replenishment requirements.</li><li>Handle customer feedback and complaints.</li><li>Coordinate with hotel operations when required.</li><li>Review daily sales and cash reconciliation.</li></ul>Weekly<ul><li>Review branch sales performance against targets.</li><li>Review staff performance and manpower requirements.</li><li>Review inventory movement and wastage.</li><li>Monitor customer feedback.</li><li>Review upselling and AOV performance.</li><li>Submit weekly operational and sales reports.</li><li>Identify business development opportunities.</li></ul>4. KEY PERFORMANCE INDICATORS (KPIs)<ul><li>Achievement of monthly and annual sales targets.</li><li>Revenue growth.</li><li>Average Order Value (AOV).</li><li>Gross profit and branch profitability.</li><li>Customer satisfaction and complaint resolution.</li><li>Customer retention and repeat business.</li><li>Stock accuracy.</li><li>Reduction in wastage and damages.</li><li>Staff attendance and productivity.</li><li>Staff turnover and training completion.</li><li>Compliance with OPUS and hotel operational standards.</li><li>Successful execution of events and activations.</li></ul>5. QUALIFICATIONS &amp; EXPERIENCE<ul><li>Bachelor's degree or diploma in Hospitality, Business Administration, Retail Management, or a related field preferred.</li><li>Minimum 3&ndash;5 years of experience in branch management, retail, luxury hospitality, F&amp;B, gifting, lifestyle, or a similar customer-facing business.</li><li>Previous experience managing a premium/luxury brand is highly preferred.</li><li>Experience in the UAE hospitality or retail industry is an advantage.</li><li>Proven experience in achieving sales targets and managing teams.</li><li>Strong knowledge of POS, inventory, sales reporting, and basic financial controls.</li></ul>6. REQUIRED SKILLS &amp; COMPETENCIES<ul><li>Strong leadership and people-management skills.</li><li>Excellent customer service and communication skills.</li><li>Strong sales and commercial awareness.</li><li>Ability to work in a luxury hospitality environment.</li><li>Strong organizational and problem-solving skills.</li><li>Good knowledge of inventory and stock control.</li><li>Ability to analyze sales and operational reports.</li><li>Excellent English communication skills; Arabic is an advantage.</li><li>Professional appearance and strong interpersonal skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong attention to detail and brand standards.</li></ul>7. WORKING RELATIONSHIPSInternal:<ul><li>Brand Manager</li><li>Operations Manager</li><li>HR Department</li><li>Finance Department</li><li>Procurement &amp; Warehouse</li><li>Production Team</li><li>Marketing Team</li><li>Sales Team</li></ul>External:<ul><li>Hotel Management and Departments</li><li>Corporate Clients</li><li>VIP Customers</li><li>Event Partners</li><li>Suppliers and Service Providers</li></ul>8. AUTHORITY &amp; ACCOUNTABILITYThe Branch Manager is accountable for the overall operational and commercial performance of the OPUS branch at premium hotel Abu Dhabi and is expected to take ownership of branch performance, customer experience, team productivity, inventory control, and compliance with company and hotel standards.The Branch Manager must escalate significant financial, operational, employee, customer, safety, or reputational matters to the relevant management immediately.9. GENERAL RESPONSIBILITIES<ul><li>Maintain confidentiality of company and customer information.</li><li>Follow all company policies, procedures, and SOPs.</li><li>Comply with UAE labour, health and safety, and applicable regulatory requirements.</li><li>Maintain professional conduct at all times.</li><li>Protect company assets, products, equipment, and brand reputation.</li><li>Perform any other duties reasonably assigned by management in line with the position.</li></ul>Pay: AED7,000.00 - AED15,000.00 per monthWork Location: In person

Branch Manager

Park Hyatt Dubai

<div>
 
 Organization- Park Hyatt Dubai
 
 
 
 
 Summary
 
 
 
 The Human Resources Manager leads Human Resources functions for the hotel, ensuring people strategies effectively support business objectives, employee engagement, and operational performance. Reporting to the Director of Human Resources, the role oversees talent acquisition, employee relations, performance management, compensation and benefits, and HR compliance. The HR Manager partners closely with hotel leadership to foster a positive workplace culture, upholding the highest standards of professionalism and service excellence.
 
 
 
 Main Duties:
 
 
 
 <ul>
 <li>
 Act as a strategic HR business partner, supporting hotel leadership on people, culture, and organizational effectiveness initiatives.
 </li>
 <li>
 Lead and develop the HR team, ensuring professional, confidential, and service-oriented support for all employees and stakeholders.
 </li>
 <li>
 Oversee all HR operations and ensure alignment with business objectives, brand standards, and company values.
 </li>
 <li>
 Prepare and manage the annual HR budget, ensuring efficient resource utilization.
 </li>
 <li>
 Develop, implement, and maintain HR policies, procedures, and standards in line with company requirements and local regulations.
 </li>
 <li>
 Ensure compliance with UAE Labour Law, company policies, and all statutory employment requirements.
 </li>
 <li>
 Manage recruitment and selection activities, supporting workforce planning and the attraction of top talent.
 </li>
 <li>
 Drive talent development, succession planning, coaching, and career growth initiatives.
 </li>
 <li>
 Support effective workforce planning, payroll coordination, and HR systems administration to optimize productivity and control costs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's or Master&rsquo;s Degree in Human Resources, Business Administration, Hospitality Management, or a related field.
 </li>
 <li>
 5-7 years of progressive HR experience, preferably within a luxury hotel or international hospitality environment.
 </li>
 <li>
 Strong knowledge of UAE Labor Law, employment regulations, and HR compliance requirements.
 </li>
 <li>
 Proven experience in recruitment, employee relations, performance management, succession planning, and HR operations.
 </li>
 <li>
 Excellent communication, interpersonal, coaching, and conflict-resolution skills.
 </li>
 <li>
 Strong understanding of workforce planning, payroll coordination, HR budgeting, and employee benefits administration.
 </li>
 <li>
 Proficiency in HR systems, Microsoft Office applications, and HR reporting.
 </li>
 </ul>
</div>

Human Resources Manager

Hyatt

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>The Human Resources Manager leads Human Resources functions for the hotel, ensuring people strategies effectively support business objectives, employee engagement, and operational performance. Reporting to the Director of Human Resources, the role oversees talent acquisition, employee relations, performance management, compensation and benefits, and HR compliance. The HR Manager partners closely with hotel leadership to foster a positive workplace culture, upholding the highest standards of professionalism and service excellence.
Main Duties:
<ul><li>Act as a strategic HR business partner, supporting hotel leadership on people, culture, and organizational effectiveness initiatives.</li>
<li>Lead and develop the HR team, ensuring professional, confidential, and service-oriented support for all employees and stakeholders.</li>
<li>Oversee all HR operations and ensure alignment with business objectives, brand standards, and company values.</li>
<li>Prepare and manage the annual HR budget, ensuring efficient resource utilization.</li>
<li>Develop, implement, and maintain HR policies, procedures, and standards in line with company requirements and local regulations.</li>
<li>Ensure compliance with UAE Labour Law, company policies, and all statutory employment requirements.</li>
<li>Manage recruitment and selection activities, supporting workforce planning and the attraction of top talent.</li>
<li>Drive talent development, succession planning, coaching, and career growth initiatives.</li>
<li>Support effective workforce planning, payroll coordination, and HR systems administration to optimize productivity and control costs.</li>
</ul></div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div><ul><li>Bachelor's or Master&rsquo;s Degree in Human Resources, Business Administration, Hospitality Management, or a related field.</li>
<li>5-7 years of progressive HR experience, preferably within a luxury hotel or international hospitality environment.</li>
<li>Strong knowledge of UAE Labor Law, employment regulations, and HR compliance requirements.</li>
<li>Proven experience in recruitment, employee relations, performance management, succession planning, and HR operations.</li>
<li>Excellent communication, interpersonal, coaching, and conflict-resolution skills.</li>
<li>Strong understanding of workforce planning, payroll coordination, HR budgeting, and employee benefits administration.</li>
<li>Proficiency in HR systems, Microsoft Office applications, and HR reporting.</li></ul></div></div></div>

The Meydan Hotel

<div>Manager, Recreation
 
(20546) 
Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. 
Job Summary
The Manager, Recreation of The Meydan Hotel will oversee daily operations across all resort recreational facilities&mdash;including pools and fitness center&mdash;to ensure exceptional guest service and strict adherence to hotel, health, and safety standards. This role leads team management, recruitment, colleague training, operational administrative tasks, and the development of the hotel&rsquo;s wellness offerings.
Key Responsibilities
<ul><li>Direct daily setup, maintenance, and routine inspections of all recreational areas (pools, fitness center, cabanas) to uphold guest service standards, safety protocols, and equipment condition.</li>
<li>Lead daily briefings, manage team shift and vacation schedules, enforce uniform/grooming standards, and maintain accurate departmental personnel records.</li>
<li>Partner with HR on recruitment and interviews, conduct onboarding and continuous training programs, and provide ongoing coaching, performance evaluation, and constructive feedback.</li>
<li>Design and manage the hotel's wellness calendar and launch new seasonal guest wellness experiences.</li>
<li>Departmental inventory management, supply tracking, and expense control while maintaining proficiency in the Opera PMS system.</li>
</ul>Skills, Experience &amp; Educational Requirements
<ul><li>At least 2 to 3 years experience supervising hospitality, recreation, or resort operations.</li>
<li>Certified in resort emergency protocols and first aid.</li>
<li>Strong communication, leadership, and team coaching skills with flexibility in scheduling.</li> 
</ul>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Manager, Recreation

Hotel Equities

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Breakfast Server for the Mar Monte Hotel in beautiful Santa Barbara, CA.
Job Purpose:
Under general supervision, provides prompt and courteous food service to restaurant customers. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Responsible for greeting every guest with a smile and positive attitude</li><li>
Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes.</li><li>
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.</li><li>
Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely manner</li><li>
Assist with setting tables and rearranging tables to accommodate larger parties</li><li>
Provide a safe working environment by ensuring compliance with safety programs, Health</li><li>
Department requirements, and job safety analysis.</li><li>
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.</li><li>
Follow all applicable Company Standard Operating Procedures</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. 
This job requires the ability to perform the following:<ul><li>
All associates must maintain a neat, clean and well-groomed appearance per Company Standards</li><li>
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.</li><li>
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.</li><li>
Upon employment, all associates are required to fully comply with the Company&rsquo;s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul>
Amazing Benefits At A Glance:<ul><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Breakfast Server - Mar Monte Hotel Santa Barbara, CA

SAGAR MANAGEMENT LLC.

First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. Making a guest feel at home the second they walk in is essential in any successful operation. Whether it&rsquo;s a family getting away or business guest traveling for work, you mold your check in to better suit each guest individually. Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by Wyndham standards.Daily Guest Service Representative Duties:<ul><li>A guest service representative must deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members</li><li>Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone</li><li>Resolve any guest issue that may arise by listening, empathizing, apologizing, resolving and notifying.</li><li>Productively and cheerfully respond to guests requests, such as, local information, restaurants, transportation, entertainment options and directions</li><li>Work productively with the sales staff and all other staff to provide excellent guest experiences</li><li>Perform all daily tasks/processes in an efficient, accurate and timely manner</li><li>Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)</li><li>Complete all billing, paperwork as assigned including following hotel policy on cash banks, working with other departments</li><li>Stay current with developments in the hotel by regularly reviewing and updating the communication log</li><li>Ensure the lobby, front desk and business area are clean and fully supplied</li><li>Must possess basic computer skills, i.e. Word, Excel, etc.</li><li>Must be able to multi-task</li><li>Must have schedule flexibility for both AM/PM and possibly Overnight shifts, weekends and holidays</li><li>If interested apply in person at Days Inn Front Desk located at 353 Lewisberry Rd New Cumberland Pa</li><li>General Manager track position</li></ul>Job Types: Full-time, Part-timePay: From $7.25 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li></ul>Work Location: In person

All shifts Front Desk

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1239 hotel service manager jobs Near Me

Hotel General Manager

Branch Manager

Human Resources Manager

Human Resources Manager

Manager, Recreation

Breakfast Server - Mar Monte Hotel Santa Barbara, CA

All shifts Front Desk