hotel service manager

Bukhowa Group of Companies

JOB SCOPE: Directs the overall operation of the group, to make sure the management of the hotel maximizes performance, profitability, and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards.KEY RESPONSIBILITIES:- Develop and monitor the performance of financial and operational plans that support the overall objectives of the company.- In coordination with the hotel GMs, check and verifies the annual budget and business plan of the hotel, and makes a recommendation for capital improvements to enhance the assets of the hotel and ensure brand loyalty.- Check and verify the delivery of superior guest services at the hotel- Ensures that product quality and service standards are met and all areas of the hotel as pertains to physical appearance, maintenance, and cleanliness.- Ensures the development and execution of marketing plans, and revenue and yield management plans of the hotel to maximize revenue generation, RevPAR, and occupancy levels.- To follow up on the progress of the Laundry Project and make sure it is being completed on deadlines.- To follow up on the contractor&rsquo;s snag list and make sure it is completed with the coordination of the hotel.- To check the staff accommodation status and to make sure it is being maintained in good condition.- To reorganize the administration and workflow in the Hotel Company.Requirements- Bachelor's degree in Business Administration, Hotel and Restaurant Management or related study- Active operation and ability to manage on-call and emergencies from anywhere outside of standard work hours- Unwavering commitment to community, moral standing, and values a must- Exhibit excellent and foster customer service and team attitude- Awareness and understanding of the community in which you live and work- 10 years&rsquo; experience with 5 years of experience as a Manager operating a Service Hotel, Resort, Condo, Apartment, or similar property with the complexity of multiple departments, grounds, and facilities in a related industry- Demonstrated ability to lead people and get results through others- Ability to organize and manage multiple priorities- Talent for networking and relationship-buildingIf you possess the skills, drive, and passion for the Hotel General Manager position as described and hold a passion for the travel, lodging, and hospitality industry, we want to hear from you!Job Type: Full-timePay: BD1,500.000 - BD2,000.000 per month

HOTEL GENERAL MANAGER FOR 4* HOTEL & RESORT

Assets Group

<div>
 
 
 Hotel Manager &ndash; Luxury 5-Star Property | Doha, Qatar
 
 
 
 
 Location:
 
 Doha, Qatar
 
 
 
 Company:
 
 Assets Hospitality
 
 
 
 
 
 Department:
 
 Operations &ndash; Hospitality Division
 
 
 
 Are you a visionary hotel leader ready to redefine luxury hospitality in Doha?
 
 
 
 We&rsquo;re looking for an experienced
 
 Hotel Manager
 
 to lead the operations of one of our prestigious 5-star hotels under Assets Hospitality. You&rsquo;ll be the driving force behind impeccable guest experiences, operational excellence, and a motivated, world-class team.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
 <li>
 Oversee daily hotel operations: Front Office, Housekeeping, F&amp;B, Engineering, and Guest Services.
 </li>
 <li>
 Maintain flawless service standards and ensure guest satisfaction at every touchpoint.
 </li>
 <li>
 Lead and inspire department heads to achieve business goals and deliver exceptional results.
 </li>
 <li>
 Drive profitability through smart cost control, revenue management, and operational efficiency.
 </li>
 <li>
 Implement brand standards, service audits, and continuous improvement initiatives.
 </li>
 <li>
 Represent the hotel with professionalism across events, partnerships, and media.
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Hospitality Management
 
 or a related field.
 </li>
 <li>
 
 8&ndash;10 years of hotel experience
 
 , including
 
 at least 3 years in a leadership role
 
 within a luxury or 5-star property.
 </li>
 <li>
 Proven success in guest satisfaction, financial performance, and staff development.
 </li>
 <li>
 Strong leadership, communication, and people-management skills.
 </li>
 <li>
 Proficiency in
 
 Opera PMS, Micros, SAP and MS Office.
 
 </li>
 <li>
 Fluent in
 
 English
 
 (Arabic or other languages are a plus).
 </li>
 </ul>
 
 
 Who You Are
 
 
 <ul>
 <li>
 A charismatic and hands-on leader with a passion for luxury hospitality.
 </li>
 <li>
 A strategist who can balance operational excellence with guest delight.
 </li>
 <li>
 A motivator who builds strong teams and champions brand culture.
 </li>
 <li>
 Someone who thrives under pressure and leads by example.
 </li>
 </ul>
 
 
 Ready to Make Your Mark?
 
 
 
 If you&rsquo;re passionate about delivering exceptional experiences and leading a high-performing team, we&rsquo;d love to hear from you!
 
</div>

Hotel Manager

Hilton

<div>Duty Manager (Arabic speaker) | Waldorf Astoria Dubai Palm Jumeirah
A Duty Manager (Arabic Speaker) with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.
What will I be doing?
As Duty Manager (Arabic Speaker), you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Occupy the hotel lobby and other public areas, particularly at busy times</li><li>
Engage Guests in conversation and provide general assistance</li><li>
Manage, record, and resolve all Guest complaints promptly and effectively</li><li>
Meet and greet VIP Guests and major corporate clients upon arrival</li><li>
Coordinate the services and special facilities provided to long-stay Guests</li><li>
Understand all credit procedures and ensure they are applied</li><li>
Stay current and up to date with all hotel products, services, policies and emergency procedures</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Handle, record and follow through with management issues or emergencies that arise</li><li>
Conduct any Health &amp; Safety procedures, if required, including fire walks, food safety investigations, etc.</li></ul>
What are we looking for? 
 
Duty Manager (Arabic Speaker) serving Waldorf Astoria Hotels &amp; Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li><li>
Good knowledge of Health &amp; Safety and security procedures</li><li>
Calm, efficient and the ability to work well under pressure</li><li>
Excellent leadership skills and exceptional communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li>
Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li><li>
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Luxury hospitality experience in a similar role preferably Arabic speaker. 
A degree or diploma in Hotel Management or equivalent</li><li>
An in-depth knowledge of the hotel, leisure or service sector</li></ul>
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for.</div>

Duty Manager (Arabic speaker) | Waldorf Astoria Dubai Palm Jumeirah

IHG Hotels & Resorts

<div>InterContinental Residences Dubai Business Bay is seeking a highly organized and service-driven Reservation Manager to lead our hotel reservations operations. Reporting directly to the Cluster Director of Sales &amp; Marketing, you will play a pivotal role in managing all hotel reservation activities, ensuring seamless guest experiences, and maximizing revenue opportunities.

Located in the heart of Dubai&rsquo;s Business Bay, just moments from iconic landmarks such as Dubai Mall and Burj Khalifa, InterContinental Residences Dubai Business Bay offers 176 meticulously designed residences and hotel rooms, combining luxury, comfort, and elegance. As Reservation Manager, you will be the first point of contact for our guests during the booking process, setting the tone for their stay and upholding the high standards of the InterContinental brand.

Your Day-to-Day

Every day is different, but you&rsquo;ll mostly be:
Reservation Management &amp; Guest Experience
<ul><li>Oversee all hotel reservation operations, ensuring accurate bookings, room allocations, and guest preferences are met.</li>
<li>Respond promptly to guest inquiries, special requests, and modifications in a professional and courteous manner.</li>
<li>Provide personalized service to ensure a seamless guest experience from reservation to check-in.</li>
<li>Collaborate with Front Office, Sales, and Revenue Management teams to optimize occupancy and guest satisfaction.</li>
</ul>Operational Excellence
<ul><li>Manage reservation systems (PMS/CRS) efficiently, maintaining accurate records and reporting on booking trends.</li>
<li>Assist in forecasting, analysis, and reporting of reservation data to support revenue and marketing strategies.</li>
<li>Train and mentor reservation staff to ensure consistent service delivery and operational accuracy.</li>
<li>Coordinate with internal departments to ensure smooth execution of group bookings, promotions, and packages.</li>
</ul>Brand &amp; Service Standards
<ul><li>Uphold IHG and Forbes luxury standards in all reservation interactions.</li>
<li>Maintain comprehensive knowledge of hotel facilities, room types, amenities, and special offers to guide guest decisions.</li>
<li>Ensure clear and professional communication with guests and internal teams at all times.</li>
</ul>
What We Need from You
Qualifications &amp; Experience
<ul><li>Proven experience in hotel reservations management within a luxury or five-star environment.</li>
<li>Knowledge of revenue management principles and hotel reservation systems (Opera, PMS, CRS).</li>
<li>Familiarity with Forbes service standards is highly desirable.</li>
<li>Strong organizational, multitasking, and analytical skills in a fast-paced environment.</li>
<li>Excellent communication and interpersonal skills, with a focus on guest satisfaction.</li>
</ul>Preferred
<ul><li>Diploma or certification in hospitality, hotel management, or related field.</li>
<li>Experience in a multi-property/residence-hotel environment is a plus.</li>
<li>Multilingual abilities (Arabic, Russian, French, Mandarin) are advantageous.</li>
</ul>Personal Attributes
<ul><li>Polished, professional, and guest-focused with high emotional intelligence.</li>
<li>Detail-oriented and proactive in resolving guest needs or operational challenges.</li>
<li>Flexible with working hours, including weekends and public holidays.</li>
</ul>
What You Can Expect from Us

We give our people everything they need to succeed &mdash; from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

Don&rsquo;t quite meet every single requirement but still believe you&rsquo;d be a great fit for the role? We&rsquo;d love to hear from you!
Click Apply and start your journey with us today.
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Manager at InterContinental Residences Dubai Business Bay

<div>Guest Service Manager - Conrad Istanbul Bosphorus
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? 
As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li> 
</ul> 
 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Manager - Conrad Istanbul Bosphorus

<div>Housekeeping Manager at Waldorf Astoria Dubai International Financial Centre
A Housekeeping Manager is responsible for assisting the Executive Housekeeper in overseeing and administering all housekeeping operations, ensuring impeccable cleanliness, exceptional service and product quality throughout the hotel. This role is instrumental in upholding the highest luxury standards, aligning with Forbes Five-Star Standards and the hotel's commitment to excellence, while enhancing guest satisfaction and operational efficiency. 
 
What will I be doing? 
 
As a Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. As a Housekeeping Manager, you will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Assist with overseeing Housekeeping/Laundry operations</li><li>
Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>
Support departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards</li><li>
Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper</li><li>
Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security</li><li>
Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work</li><li>
Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>
Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure staffing levels cover business demands</li><li>
Ensure ongoing training to support the Executive Housekeeper</li><li>
Ensure communication meetings are conducted</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Support managing, training and developing the team</li><li>
Deputise in absence of the Executive Housekeeper</li><li>
Provide excellent guest service</li><li>
Assist other departments wherever necessary</li><li>
Assist the Executive Housekeeper in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards</li><li>
Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments.</li><li>
Inspect public areas and guest rooms to ensure compliance with quality assurance standards.</li><li>
Assist the Executive Housekeeper in the administration of system use, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.</li><li>
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.</li><li>
Prepare training calendar and conduct trainings together with the departmental trainer, document and maintain training records.</li><li>
Ensure all team members are thoroughly trained in Forbes Five-Star standards, brand standards, and luxury hospitality etiquette to create a personalized, anticipatory, and seamless guest experience.</li><li>
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations.</li><li>
Lead Housekeeping Supervisors and Housekeeping Attendants in room cleaning and other related tasks as required.</li>
Consistently ensuring adherence to Forbes Standards in all aspects of the role. 
<li>
</li></ul>What are we looking for?
A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Committed to delivering high levels of customer service
</li><li>A passion for delivering exceptional levels of guest service</li><li>
Knowledge of sanitation requirements/controls and applications of relevant chemicals</li><li>
Mathematical skills to prepare moderately complex calculations for reporting and budgeting</li><li>
Excellent leadership, interpersonal and communication skills
</li><li>Ability to coordinate and cooperate with other departments regarding housekeeping service and activities</li><li>
Ability to access and accurately input information using a moderately complex computer system</li><li>
Ability to communicate effectively and professionally with team members, vendors and contractors. Both in written and verbal format</li><li>
Knowledge of the housekeeping industry and trends within the housekeeping field</li><li>
Excellent grooming standards
</li><li>Knowledge of Workplace, Health, Safety and Hygiene is essential</li><li>
Knowledge of Forbes Standards</li><li>
Housekeeping Manager experience</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Experience in a luxury hotel in the UAE</li><li>
Experience with Forbes Standards 
 
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?</li></ul>
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Housekeeping Manager at Waldorf Astoria Dubai International Financial Centre

Vignette Collection

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.
 
 
We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.
 
 
Our hotels are unique in their own right, with their own distinct outlook and story to tell.<h4 class="jobSectionHeader"> 
Your day to day

As a Revenue Manager, you will assist with the planning, execution and enhancing all revenue streams, in order to achieve maximum room occupancy, analyzing spend (room and non-room) and profitability by segment and account to support rate setting and account negotiation whilst meeting all budgets. 
 
Every day is different, but you'll mostly be:

People
<ul><li>As a people leader, you will be hands on, engaging and passionate about what you do every day, supporting others in developing their careers and embedding a work culture that reflects our values.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>

Financial
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment business trips, trade shows, etc.</li></ul>
<ul><li>Represent the hotel in various events and exhibition.</li></ul>
<ul><li>Conducts daily sales calls and arranges site inspection trips to hotels for corporate clients.</li></ul>
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Acquiring and developing new business accounts and preparing sales proposals for clients.</li></ul>
<ul><li>Implement revenue management operations, procedures and best practices.</li></ul>
<ul><li>Identify new revenue opportunities.</li></ul>
<ul><li>Optimize and expand distribution partnerships.</li></ul>
<ul><li>Challenge and influence hotel to improve service level and operational standards.</li></ul>
<ul><li>Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations</li></ul>
<ul><li>Daily pick-up analysis, strategy adjustments and reporting</li></ul>
<ul><li>Perform competitive benchmark studies and follow market trends</li></ul>
<ul><li>Provide a weekly dynamic forecast of expected results, variances and budget comparison</li></ul>
<ul><li>Responsible for assessing, analyzing and pricing group business strategies</li></ul>
<ul><li>Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies</li></ul>
<ul><li>Ensure web site booking process is maintained up-to-date and functional</li></ul>
<ul><li>Regularly check the input and the quality of data (segmentation, tracking, etc...) points</li></ul>
<ul><li>Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts</li></ul>
<ul><li>Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia and groups</li></ul>
<ul><li>Prepare an outline for and support the annual revenue budget process</li></ul>
<div></div><div>Guest Experience</div>
<ul><li>Provides the highest quality of service to the customer at all times.
</li></ul><ul><li>Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer's experience.</li></ul>
<ul><li>Collaborate with other departments, such as ales, marketing and product development, to support revenue.</li></ul>
<ul><li>Monitor market trends, competitor activities, and customer preferences to identify sales opportunities.</li></ul>
<ul><li>Stay updated on industry trends, customer needs, and market dynamics to drive sales growth.</li></ul>
<div>
Responsible Business
<ul><li>Raise the awareness and reputation of the hotel and the brand locally</li></ul>
<ul><li>Ensure guest safety is a priority with minimal interruptions or problems
</li></ul><ul><li>Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
</li></ul><ul><li>Other ad-hoc duties - unexpected moments when we have to pull together to get a task done</li></ul></div> 
 
What we need from you
<ul><li>Experience as a Hotel Revenue Manager.</li></ul>
<ul><li>Bachelor's Degree in Hotel Management, Tourism or Economic Studies</li></ul>
<ul><li>Highly computer literate with a high-level command Excel or other data analysis and billing tools</li></ul>
<ul><li>Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets</li></ul>
<ul><li>Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff</li></ul> 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Revenue Manager

Search 10000+ Hotel service manager jobs near you this November. New roles added regularly across leading industries. Apply today.