hotel service manager

Holiday Inn

<div>Role Purpose

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You'll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.
Key Accountabilities

People
<ul><li>Develop programmes and initiatives to increase team engagement that are aligned with the hotel's service philosophy.</li>
<li>Develop, implement and monitor team member succession planning to ensure future bench strength.</li>
<li>Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.</li>
<li>Oversee HR related actions in accordance with company rules and policies.</li>
</ul>
Guest Experience
<ul>
<li>Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.</li>
<li>Drive improvement in guest satisfaction goals.
</li><li>Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.</li>
<li>Speak to guests - ask for their feedback and build relationships.</li>
</ul>
Financial
<ul>
<li>Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.</li>
<li>Analyse financials to drive revenues, future profitability and maximum return on investment.</li>
<li>Use distribution channels and technology platforms to drive revenue and maximise market share.
</li><li>Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.
</li></ul>Responsible Business
<ul>
<li>Ensure a safe and secure environment for guests, colleagues and hotel assets.
</li><li>Act as public relations representative to raise awareness of hotel and brand in local community.</li>
<li>Drive team member involvement in community organisations, activities and businesses.</li>
<li>Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint.</li>
<li>Perform other duties as assigned. May also serve as manager on duty.</li>
</ul>
Key Skills &amp; Experiences
<ul>
<li>Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.</li>
<li>Five to ten years' of prior hotel management experience, or equivalent combination of education and experience.</li>
<li>Experience required may vary based on size and complexity of operation.</li>
<li>Must speak fluent English.</li>
<li>Other languages preferred.</li>
</ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

General Manager - Holiday Inn Al Naseem Jeddah

Jamil Sweets

<ul><li>Oversee daily hotel operations to guarantee an outstanding guest experience and smooth service delivery.</li><li>Manage a team of 15 staff members, providing leadership, training, and performance evaluations to maintain high productivity and morale.</li><li>Coordinate and optimize online booking channels such as Airbnb, Expedia, and Booking.com to increase hotel revenue and occupancy rates.</li><li>Develop and implement customer relationship management strategies including guest feedback collection and resolution to enhance guest satisfaction and loyalty.</li><li>Ensure compliance with health and safety regulations through regular risk assessments and staff training programs.</li><li>Prepare and manage emergency response plans to promptly address any crises, ensuring the safety and security of guests and employees.</li><li>Build and maintain strong relationships with corporate clients and business partners to support business development and marketing efforts.</li><li>Monitor financial performance including budgeting, expenses, and revenue generation, striving for profitability and cost efficiency.</li><li>Coordinate maintenance and housekeeping activities to maintain excellent hotel standards and address issues promptly.</li><li>Stay updated with hospitality industry trends and regulations to keep the hotel competitive and compliant.</li><li>Conduct regular staff meetings to communicate goals, updates, and address operational challenges effectively.</li></ul>Pay: From Rs90,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Application Question(s):<ul><li>Have you already worked in same capacity for at least 4 to 5 years?</li><li>Have you operationally and administratively managed any executive suite/accommodation before?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hotel Management: 5 years (Required)</li></ul>Willingness to travel:<ul><li>25% (Required)</li></ul>Work Location: In person

Hotel Manager ( ZAR Suites Murree)

IHG Hotels & Resorts

<div>
 As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
 
 
 Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you&rsquo;d like to embrace a wider world of experiences and opportunities, we&rsquo;d like to welcome you to join
 
 InterContinental Dubai Marina Hotel &amp; Residences
 
 as
 
 Commis I.
 
 
 
 
 InterContinental Dubai Marina
 
 is a Five Star luxury hotel &amp; residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants &amp; bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
 
 
 A little taste of your day-to-day:
 
 
 
 Your role will include but not be limited to:
 
 
 
 <ul>
 <li>
 Support the Culinary team in preparing exceptional dishes, from setting up food and equipment to assisting with mise en place to ensure everything runs like clockwork.
 </li>
 <li>
 Play a key role in food pick-up, ensuring efficiency and quality while strictly following HACCP standards to maintain the highest level of food safety.
 </li>
 <li>
 Provide assistance to the Demi Chef De Parties and Chef De Parties in day-to-day operations, learning from experienced chefs and contributing to a smooth kitchen operation.
 </li>
 <li>
 Keep the kitchen organized and safe by maintaining cleanliness and adhering to food safety regulations.
 </li>
 <li>
 Be part of an exciting and fast-paced kitchen, where your work directly contributes to the creation of delicious, world-class dishes.
 
 
 </li>
 </ul>
 
 Why you will love this job:
 
 
 
 <ul>
 <li>
 Work in a dynamic, high-energy environment where no two days are the same.
 </li>
 <li>
 Learn new skills, receive mentorship, and have opportunities for career growth.
 </li>
 <li>
 Be part of a supportive team that values collaboration and fun.
 </li>
 <li>
 Enjoy benefits like staff discounts, and a creative, inspiring workplace.
 
 
 </li>
 </ul>
 
 Ideally, you'll have some or all the following qualifications and experience we're looking for
 
 
 
 <ul>
 <li>
 Previous experience in a commis chef within a hotel or restaurant setting.
 </li>
 <li>
 Strong understanding of food safety and hygiene practices.
 </li>
 <li>
 Passionate about food and cooking with a keen interest in learning.
 </li>
 <li>
 Ability to work well in a team environment and communicate effectively.
 
 
 </li>
 </ul>
 
 What you can expect from us:
 
 
 
 We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts, and some of the best training in the industry.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Commis I at InterContinental Dubai Marina Hotels & Residences

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 
 
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you&rsquo;d like to embrace a wider world of experiences and opportunities, we&rsquo;d like to welcome you to join InterContinental Dubai Marina Hotel &amp; Residences as Commis I. 
 
InterContinental Dubai Marina is a Five Star luxury hotel &amp; residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants &amp; bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence. 
 
A little taste of your day-to-day: 
 
Your role will include but not be limited to:<ul><li>
Support the Culinary team in preparing exceptional dishes, from setting up food and equipment to assisting with mise en place to ensure everything runs like clockwork.</li><li>
Play a key role in food pick-up, ensuring efficiency and quality while strictly following HACCP standards to maintain the highest level of food safety.</li><li>
Provide assistance to the Demi Chef De Parties and Chef De Parties in day-to-day operations, learning from experienced chefs and contributing to a smooth kitchen operation.</li><li>
Keep the kitchen organized and safe by maintaining cleanliness and adhering to food safety regulations.</li><li>
Be part of an exciting and fast-paced kitchen, where your work directly contributes to the creation of delicious, world-class dishes.</li></ul>
Why you will love this job:<ul><li>
Work in a dynamic, high-energy environment where no two days are the same.</li><li>
Learn new skills, receive mentorship, and have opportunities for career growth.</li><li>
Be part of a supportive team that values collaboration and fun.</li><li>
Enjoy benefits like staff discounts, and a creative, inspiring workplace.</li></ul>
Ideally, you'll have some or all the following qualifications and experience we're looking for<ul><li>
Previous experience in a commis chef within a hotel or restaurant setting.</li><li>
Strong understanding of food safety and hygiene practices.</li><li>
Passionate about food and cooking with a keen interest in learning.</li><li>
Ability to work well in a team environment and communicate effectively.</li></ul>
What you can expect from us: 
 
We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts, and some of the best training in the industry. 
 
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives. 
 
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
 
So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Rensselaer Banquet Facility

<div>COME AND JOIN OUR AMAZING TEAM!
Most positions do require weekend and holiday availability.
We are pleased to share the benefit options that we offer:<ul><li>
Paid Time Off</li><li>
401K Investment</li><li>
Referral Bonus</li><li>
Associate Development Plan Opportunities</li><li>
Internal Promotion Opportunities</li><li>
Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates</li><li>
Associate Travel Program Discounts</li></ul>
Server will provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server&rsquo;s primary objective is to show our guests such a marvelous time, they will want to return again and again. Responsible for guest. Reports to restaurant manager. Skills include: be able to communicate and understand the predominant language(s) of our guests. Must have a basic knowledge of dining room and service procedures and functions. Possess basic math skills and have the ability to handle money and operate a point-of-sale system. Physical requirements include: Be able to work in a standing position for long periods of time (up to 5 hours). Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
Duties to include, but not limited to:<ul><li>
Welcome and greet guests. Make all our guests feel comfortable and let them know you&rsquo;re there to personally take care of them.</li><li>
Inform guests of specials and menu changes.</li><li>
Make recommendations you genuinely feel your guests will enjoy.</li><li>
Answer questions about our food, beverages and other restaurant functions and services.</li><li>
Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.</li><li>
Deliver food and beverages from kitchen and bar to guests in a timely matter.</li><li>
Perform side work at the start and end of each shift as required by service station assignment.</li><li>
Maintain clean service areas.</li><li>
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.</li><li>
Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).</li><li>
Be ready and willing to assist fellow servers as situations arise.</li><li>
Be ready and willing to assist busperson with clearing and resetting tables.</li><li>
Thank guests for their visit and invite them to return.</li><li>
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.</li></ul></div>

Hotel Server

Avari Boutique Gujranwala

We are looking for a professional, well-groomed, and customer-focused Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest service, managing front office operations, handling guest check-in/check-out procedures, and ensuring a memorable guest experience while following hotel policies and SOPs.Key Responsibilities<ul><li>Welcome guests warmly, perform check-in/check-out procedures, assign rooms, and issue room keys.</li><li>Handle hotel reservations, modifications, and cancellations via telephone and other communication channels.</li><li>Process guest payments, maintain accurate billing records, and settle guest accounts through the Property Management System (PMS).</li><li>Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and complete guest satisfaction.</li><li>Coordinate with Housekeeping, Bell Desk, Reservations, and other departments to meet guest requirements.</li><li>Provide information about hotel facilities, local attractions, transportation, restaurants, and entertainment options.</li><li>Arrange delivery of guest mail, packages, faxes, and in-room dining requests.</li><li>Maintain cash float, post guest charges accurately, and perform daily cashiering duties.</li><li>Prepare housekeeping discrepancy reports and fruit basket/replenishment reports on each shift.</li><li>Ensure all registration cards, vouchers, and guest documentation are properly filed.</li><li>Follow departmental SOPs and assist with switchboard and reservation calls whenever required.</li><li>Promote hotel services, room upgrades, and packages using effective upselling techniques.</li><li>Stay updated on daily occupancy, room availability, BAR rates, promotions, events, and hotel packages.</li><li>Resolve finance-related discrepancies promptly in coordination with relevant departments.</li><li>Collect guest feedback and report concerns to the Duty Manager or Front Office Manager.</li><li>Assist with translation of guest information, menus, and hotel materials when required.</li><li>Perform additional duties assigned by the Duty Manager or Front Office Management.</li></ul>Qualifications<ul><li>Bachelor's degree or Graduation preferred.</li><li>Diploma in Hospitality or Hotel Management will be an advantage.</li></ul>Experience<ul><li>Minimum 1 year of experience in a similar Front Office role.</li><li>3 years of hospitality industry experience will be preferred.</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Basic knowledge of Hotel Property Management Systems (PMS).</li><li>Cash handling and record-keeping skills.</li><li>Professional appearance and positive attitude.</li><li>Team player with strong organizational skills.</li></ul>Language Requirements<ul><li>Excellent spoken and written English is mandatory.</li><li>Additional languages will be considered an advantage.</li></ul>Work Location: In person

Guest Service Agent-Avari Xpress Gulberg

<div>
 
 People
 
 
 
 <ul>
 <li>
 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
 </li>
 <li>
 Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases
 </li>
 <li>
 Assure that Hotel entrance and Public Area are to be kept clean at all times
 </li>
 <li>
 Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times
 </li>
 <li>
 Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations
 </li>
 <li>
 Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook
 </li>
 <li>
 Encourage guest to post their reviews on Trip-Advisor and Facebook
 </li>
 <li>
 Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards
 </li>
 <li>
 Upsell late Check-Out
 </li>
 <li>
 Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards
 </li>
 <li>
 Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy
 </li>
 <li>
 Guest Experience Manager to carry total responsibility to ensure all city-ledger invoice are supported with correct back-up document LPO (letter Purchase Order)
 </li>
 <li>
 Guest Experience Manager ensures 100% compliance of brand standards for Guest arrival experience such as greeting and calling guest by name
 </li>
 <li>
 Guest Experience Manager must assure that all guest feedback is logged in the FO log book prior to leaving duty / shift turnover with proper communication in place
 </li>
 <li>
 Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
 </li>
 <li>
 Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
 </li>
 <li>
 Provides functional assistance and direction to all departments.
 </li>
 <li>
 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
 </li>
 <li>
 Supervises and directs Reception and Reservations personnel.
 </li>
 <li>
 Supports and assists Front Office personnel and all departments at peak periods.
 </li>
 <li>
 Ensures VIPs and priority club guests receive special attention
 </li>
 <li>
 Inspects front of house and back of house regularly for cleanliness.
 </li>
 <li>
 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
 </li>
 <li>
 Provides input for Front Office meetings.
 </li>
 <li>
 Promotes inter-hotel sales and in-house facilities.
 </li>
 <li>
 Checks billing instructions and monitors guest credit
 </li>
 <li>
 Analyses and approves discounts and rebates.
 </li>
 <li>
 Analyses the rate variance report to ensure rooms revenue control
 </li>
 <li>
 Takes action with the Property Management Systems (PMS) in emergency situation.
 </li>
 <li>
 Ensures front line staffs comply with FIT Marketing techniques and maximize sales.
 
 
 </li>
 </ul>
 
 Responsible Business
 
 
 
 <ul>
 <li>
 Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
 </li>
 <li>
 Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
 </li>
 <li>
 Perform other duties as assigned. May also serve as manager on duty
 
 
 </li>
 </ul>
 
 Accountability
 
 
 
 <ul>
 <li>
 This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
 
 
 </li>
 </ul>
 
 Financial Management
 
 
 
 <ul>
 <li>
 Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Experience Manager - CP

Search 10000+ Hotel service manager jobs near you this July. New roles added regularly across leading industries. Apply today.

10000 hotel service manager jobs Near Me

General Manager - Holiday Inn Al Naseem Jeddah

Hotel Manager ( ZAR Suites Murree)

Commis I at InterContinental Dubai Marina Hotels & Residences

Commis I at InterContinental Dubai Marina Hotels & Residences

Hotel Server

Guest Service Agent-Avari Xpress Gulberg

Guest Experience Manager - CP