hotel service manager

Candlewood Suites Syracuse

General Manager DescriptionVery Competitive SalaryThis is a hands-on hospitality management role in which you will have full responsibility for maintaining the hotel&rsquo;s high brand standards of excellence. The General Manager is responsible for overseeing the hotel's daily operations, managing a team of 6 -10 employees, and ensuring that our rigorous quality and cleanliness standards, as well as our commitment to world-class guest service, are consistently upheld. You will take full ownership of your hotel and make sure that the business remains profitable and that guests are delighted with their stay.General Manager specific duties include, but are not limited to:&middot; Ensuring a consistently positive and memorable guest experience&middot; Participate in the sales efforts by knowing key accounts, meeting with potential and current clients, and actively selling rooms&middot; Conduct curb-to-room property walks to identify and monitor repairs and/or housekeeping needs.&middot; Selecting, orienting, training, and managing your team of employees&middot; Handling all assigned P&amp;L responsibilities and ensuring the consistent profitability of your property&middot; Ensuring preventative maintenance schedules are completed&middot; Implementing payroll and inventory cost control policies and procedures&middot; Ensuring the highest levels of quality and customer services are being delivered&middot; Managing vendor relationships&middot; Ensuring that your property follows all federal, state, and local laws, including OSHA, EEOC, Wage &amp; Hour, and Health laws.&middot; Three to five years as General Manager for a limited-service hotel.&middot; Requires knowledge of basic accounting procedures and hotel front desk operating procedures&middot; Knowledge of hotel operations, including sales &amp; marketing, security, and safety programs, human resources and labor relations, budget forecasting, quality assurance programs, hotel law, and the development of long-range planning.Job Type: Full-timePay: $65,000.00 - $70,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hotel management: 2 years (Preferred)</li><li>Hospitality: 2 years (Preferred)</li></ul>Ability to Relocate:<ul><li>Mechanicsburg, PA 17050: Relocate before starting work (Required)</li></ul>Work Location: In person

Hotel General Manager

Holiday Inn Istanbul Old City

<div>
 
 
 Company Description
 
 
 
 Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets including Crowne Plaza Istanbul West, Holiday Inn Istanbul Old City and Four Points Flex by Sheraton Taksim Square. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.
 
 
 
 
 
 
 The Hotel Operations Manager will:
 
 
 
 &bull;	Oversee guest services and coordinate seamlessly across departments&mdash;including Front Office, Housekeeping, Technical Staff and Food &amp; Beverage.
 
 
 &bull;	Lead staff training and development programs to uphold service excellence.
 
 
 &bull;	Implement strategies that enhance efficiency, quality, and financial performance.
 
 
 &bull;	Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull;	Minimum of 5 years&rsquo; experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor, a Radisson or a Marriott Hotel
 
 
 &bull;	Strong focus on Customer Service and Guest Satisfaction
 
 
 &bull;	Excellent Communication and Interpersonal skills
 
 
 &bull;	Experience in Self / Staff Training and Development
 
 
 &bull;	Ability to thrive in a fast-paced, high-performance environment
 
 
 &bull;	Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull;	Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.
 
 
 &bull;	Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.
 
 
 &bull;	Staff Development &amp; Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.
 
</div>

Hotel Operations Manager

Al Deera Commercial Real Estate Company

<div>
 
 
 Hiring: Resident / Hotel Manager &ndash; 4&starf; Hotel
 
 
 
 
 
 
 
 Location:
 
 
 Doha
 
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Salary Package:
 
 
 15,000 &ndash; 20,000 QAR (Full Package)
 
 
 
 We are seeking an experienced
 
 Resident / Hotel Manager
 
 to oversee the daily operations of our 4-star property and ensure an exceptional guest experience. The ideal candidate is a hands-on leader with strong operational knowledge, excellent communication skills, and a passion for hospitality.
 
 
 
 Arabic speaking is a must, and candidates must hold a valid QID in Qatar.
 
 
 
 
 
 
 
 
 
 
 &nbsp;Key Responsibilities
 
 
 <ul>
 <li>
 Supervise daily hotel operations: Front Office, Housekeeping, F&amp;B, Security &amp; Maintenance.
 </li>
 <li>
 Ensure high levels of guest satisfaction; handle VIPs, complaints, and special requests professionally.
 </li>
 <li>
 Maintain service quality, cleanliness, and brand standards across all departments.
 </li>
 <li>
 Lead, motivate, and develop staff; support department heads in meeting targets.
 </li>
 <li>
 Assist in budgeting, forecasting, cost control, and revenue optimization.
 </li>
 <li>
 Oversee property maintenance, health &amp; safety compliance, and SOP implementation.
 </li>
 <li>
 Conduct regular inspections of rooms and public areas to maintain excellence.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 &nbsp;Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).
 </li>
 <li>
 5+ years of hotel operations experience, including at least 2 years in a supervisory or management role.
 </li>
 <li>
 
 Fluent Arabic speaker (mandatory).
 
 </li>
 <li>
 
 Valid QID in Qatar is required.
 
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Knowledge of PMS systems and 4&starf;/5&starf; service standards.
 </li>
 <li>
 Ability to work flexible shifts, weekends, and holidays.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 &nbsp;What We are Looking For
 
 
 <ul>
 <li>
 Guest-focused, professional, and approachable.
 </li>
 <li>
 Hands-on leader with high attention to detail.
 </li>
 <li>
 Strong organizational and team-building abilities.
 </li>
 <li>
 Reliable, driven, and committed to delivering exceptional hospitality.
 </li>
 </ul>
 
 
 
 
 
 &nbsp;How to Apply
 
 
 
 Please send your CV to
 
 Recruitment@aldeeragroup-qa.com
 
 or apply directly through LinkedIn.
 
 
 
 
 
</div>

Resident/ Hotel Manager

Tru by Hilton Rockwall

Overview We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our prestigious hotel Tru By Hilton Rockwall. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest service. This role requires a proactive individual capable of managing diverse teams, optimizing revenue, and ensuring the highest standards of hospitality are maintained. Multilingual or bilingual abilities are highly desirable to enhance guest relations and team communication. Must be experienced with a Hilton HotelDuties<ul><li>Lead and supervise all hotel departments including front desk, housekeeping, food &amp; beverage, and maintenance to ensure seamless operations.</li><li>Develop and implement strategic plans to maximize revenue and profitability through effective budgeting, pricing strategies, and cost control measures.</li><li>Oversee guest services to ensure outstanding customer experiences, addressing guest concerns promptly and professionally.</li><li>Manage human resources functions such as hiring, training, performance evaluations, and staff development to foster a motivated team environment.</li><li>Maintain compliance with hotel policies, safety regulations, and industry standards including night audit procedures.</li><li>Oversee reservations, front desk operations, multi-line phone systems, and phone etiquette to ensure efficient guest communication.</li><li>Coordinate with resort or hotel owners on operational issues and strategic planning initiatives.</li><li>Monitor guest relations programs to enhance satisfaction levels and encourage repeat business.</li><li>Implement revenue management strategies to optimize occupancy rates and revenue streams.</li><li>Ensure cleanliness, safety, and maintenance standards are consistently met across all areas of the property.</li></ul>Requirements<ul><li>Proven experience in hotel management or hospitality leadership roles with supervising experience preferred.</li><li>Strong knowledge of hospitality management principles including guest services, human resources, budgeting, and revenue management.</li><li>Excellent leadership skills with the ability to motivate teams and foster a positive work environment.</li><li>Exceptional customer service skills with a focus on guest satisfaction and relations.</li><li>Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff.</li><li>Experience with hotel operations including front desk management, night audit procedures, resort management, and multi-line phone systems.</li><li>Demonstrated ability to manage budgets effectively while maintaining high service standards.</li><li>Strong organizational skills with attention to detail in all aspects of hotel operations.</li><li>Professional appearance and excellent phone etiquette. This position offers an exciting opportunity for a dedicated hospitality professional eager to lead a vibrant team in a dynamic environment committed to excellence in guest experiences.</li></ul>Job Type: Full-timePay: $46,178.11 - $60,000.00 per yearWork Location: In person

Rihlat Travel News

About the job The Hotel Contracting Manager supports the Contracting Senior Manager by sourcing, negotiating, and managing contracts with hotels to secure favorable rates and conditions for the company. This role involves building and maintaining strong relationships with hotel partners, analyzing market trends, and ensuring that contracted services align with company standards and meet client expectations. Job Scope: <ul><li>Source and evaluate hotel properties to identify potential partners that meet company standards and client requirements.</li><li>Negotiate terms and conditions with hotels to secure competitive rates, special offers, and value-added services.</li><li>Conduct market research to stay informed about industry trends, competitor activities, and changes in the hospitality sector.</li><li>Analyze market data to identify opportunities for cost savings and enhanced value for the company.</li><li>Monitor hotel performance and client satisfaction to ensure contracted services meet expectations.</li><li>Build and maintain strong relationships with hotel partners, acting as the primary point of contact for contract-related matters.</li><li>Collaborate with hotels to address and resolve any operational or service issues.</li><li>Work closely with the Sales and Marketing teams to understand client needs and tailor hotel offerings accordingly.</li><li>Handle hotel-related inquiries and create ad-hoc quotations for FIT and group series.</li><li>Prepare and maintain detailed records of all contracts, agreements, and communications with hotel partners.</li><li>Generate regular reports on contract performance, supplier activities, and market trends for senior management.</li><li>Provide insights and recommendations based on data analysis to support strategic decision-making.</li><li>Ensure all hotel contracts comply with legal, ethical, and company standards.</li><li>Address and resolve any discrepancies or issues related to contract fulfillment.</li></ul> To be considered for this role, you will need: <ul><li>Degree in tourism, hospitality management, or something similar.</li><li>+5 years of work experience in a similar role.</li><li>Understanding hotel contracting, pricing strategies for different markets, and supplier relationship management.</li><li>Deep knowledge of the hotel ecosystem in Abu Dhabi and the surrounding region.</li><li>Strong negotiation skills with a proven track record of securing favorable terms and conditions.</li><li>Excellent analytical skills and ability to interpret market data.</li><li>Proactive, self-motivated, highly organized, and flexible.</li><li>Customer-centric.</li><li>Excellent verbal and written communication skills.</li><li>Ethics, compliance, and governance standards.</li><li>Experience with global hotel chains and independent properties.</li><li>Familiarity with legal and regulatory requirements related to hotel contracts.</li></ul>

Hotel Contracting Manager - DMC

Pride Management

The 103 suite Home2 Suites by Hilton Port Arthur is looking for a Full Time Maintenance Engineer. The Maintenance Engineer is in charge of all maintenance items within the interior and exterior of the hotel. The position entails working both indoors and outdoors. Outdoor conditions may be affected by weather conditions ranging from rain or snow to excessive heat. Exposure to cleaning chemicals, paint, cleaners, and power machinery.Work order requests may involve working in occupied or unoccupied guestrooms. Will be required to be &ldquo;on call&rdquo; for emergency repairs/maintenance after normal work hours. A key responsibility of this position is to create exceptional experiences which leave our guests feeling assured, settled in, and telling others what a wonderful experience they had while staying at the Home2 Suites by Hilton Port Arthur.The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Individuals in these roles must adhere to the company&rsquo;s standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.DUTIES AND RESPONSIBILITIES:&middot; Handle guest maintenance issues, complaints, and requests and pro-actively resolves them in a manner satisfactory to both the guest and the hotel.&middot; Coordinate with the General Manager the supervision of the day-to-day maintenance operations, scheduling and performing repairs that include and are not limited to: plumbing, painting, carpentry, electrical, heating, air conditioning, and property upkeep.&middot; Implement and perform the Hilton branded Preventative Maintenance Program<ul><li>Responsible to ensure Maintenance Requests, are completed accurately, meet the property's standard, and in a timely manner.</li><li>Physically walk and inspect property daily to determine potential liabilities. Complete property safety inspections, maintain appropriate records and schedule necessary repairs. Respond immediately to emergency situations.</li><li>Assists General Manager in communications with vendors/contractors to include: bidding and approval of required work; proper completion of service agreements and certificates of insurance; scheduling work and timely completion of same.</li><li>Prepare orders and maintain inventory of maintenance materials, tools, supplies, and parts.</li><li>Document maintenance request logs accurately. Executes Daily, Weekly, and Monthly checklists timely.</li><li>Maintain a positive and progressive approach to hotel guest customer service.</li><li>Enhance customer service relations with thorough follow-up on all maintenance service requests and/or issues.</li></ul>&middot; Oversee the timely and accurate completion of all delegated tasks. Set a professional and courteous example in all hotel guest interactions.&middot; Maintain the guest rooms, public space, and back of the house hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel.&middot; Complete all tasks as designated by the General Manager. Assists in all areas of the hotel as needed.QUALIFICATIONS:&middot; An instantly recognizable and contagious passion for hospitality.&middot; To be part of a team maintaining high guest service scores. Guest service scores are an absolute top priority.&middot; Able to stand for at least 8 hours &amp; the ability to maneuver or move up-stairs heavy equipment, appliances, supplies and tools which may weigh up to 50 pounds by him/herself, 100 pounds with someone. Must be able to walk, stand, climb, kneel, reach, crawl, push, pull and twist the majority of the day.&middot; Excellent communication skills, verbal and written. Must possess the ability to read, comprehend, and follow simple to moderately complicated verbal and/or written instructions to perform tasks assigned and to maintain records. Must possess basic arithmetical calculation skills (addition, subtraction, multiplication, division, percentages, etc.)&middot; Be able to effectively communicate with hotel guests, staff, and other suppliers / vendors professionally to ensure safe operation of property maintenance.&middot; Have a thorough knowledge of safety and emergency procedures and be able to execute them when necessary.&middot; Previous hotel or customer service experience is preferred, but not required&middot; Must be able to work with and secure sensitive and/or confidential material and information.&middot; Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance.&middot; Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.&middot; Must work well under pressure and remain calm during stressful situations.&middot; Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment.&middot; Work with multiple deadlines, maintaining efficiency and control over projects assigned within time frames allowed and changing priorities.&middot; Must possess a solid knowledge of painting, electrical wiring, plumbing, carpentry, appliance maintenance and repair, heating, ventilation, air conditioning (HVAC) systems, pool maintenance, and ability to use power machinery properly and safely. This level of proficiency is generally achieved with approximately two to three years of experience in two or more of the noted areas. May have specialized training and certification in HVAC, plumbing, electrical work, or carpentry.&middot; Be able to diagnose and repair equipment or appliances, which are not easily seen or reached, i.e., under counters, on ceilings, etc.&middot; Must adhere and follow all State and OSHA requirements including equipment and chemical handling safety and storage to ensure the overall safety of others.&middot; Must have a valid driver&rsquo;s licenseJob Type: Full-timePay: $17.00 - $18.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Plumbing: 1 year (Preferred)</li><li>general maintenance: 1 year (Preferred)</li><li>Electrical: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Port Arthur, TX 77640 (Required)</li></ul>Work Location: In person

Hotel Maintenance Engineer - Home2 Suites Port Arthur

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

To manage hotel&rsquo;s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement. 
To execute all operational and strategic initiatives that have been discussed, providing feedbacks and alternatives. 
To develop of lower and middle management executives through coaching, mentoring and general communications. 
To keep abreast of newest trends and innovations in the marketplace and be aware of competitors. 
To ensure there is a continuous focus and drive on all Quality assessments. In particular supporting local LQE initiatives. 
To orchestrate and direct the annual Safe &amp; Sound Audit conducted by third parties engaged by MOHG.
 
To chair the monthly Risk Management Committee meetings ensuring full compliance by all Departments.
 
To work with EXCO and the Director of IT to ensure continual progress regarding systems, software and hardware. 
To oversee the strategic direction of general projects related to the enhancement of the hotel. The project management covers the areas of planning, administration, implementation and evaluation of financial results of project. 
To direct and ensure the success of the preventive maintenance programs of the hotel in all areas. 
To work on the energy saving and related projects. 
To support the Director of Finance in the preparation and implementation of the budget and the development of Sales and Marketing Strategies for the Hotel. 
To translate and execute the strategies into operational excellence. 
To support the People &amp; Culture Strategy, including recruitment and selection of colleagues. 
To assist in career development programs for colleagues. HM will act as the mentor and coach for the new and mid level Managers, actively engaging them in projects and learning initiatives. HM will ensure that appraisals and feedback sessions are regularly done.

Requirements

Minimum 10 years of extensive Luxury Hotel &amp; Minimum 4 years Resort/Hotel Manager experience in Hospitality operations

Bachelor's degree in Hospitality Management.

Experience in Luxury Resorts is preferred.

Excellent communication skills both written and spoken in English and Turkish.

Additional language would be an advantage

Experience in managing large teams

Effective management, leadership, organizational and communications skills.

Ability to assemble, analyze, understand integrated spread sheets and complex technical information.

Strong presentation skills.Prioritization skills necessary to meet deadlines.

Proficiency in various hotel systems and advanced proficiency in Excel

Be aware of global trends.

Able to work flexibly.</div>

Hotel Manager

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Hotel Manager