hotel service manager

Renaissance Chicago

<div>What we offer:<ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul> 
SUMMARY
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees. 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li>
Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC &amp; franchise operating procedures for all hotels.</li><li>
Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.</li><li>
Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.</li><li>
Develops and maintains guest information files regarding the property, community and surrounding attractions.</li><li>
Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.</li><li>
Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.</li><li>
Sends out letters of confirmation or returns checks when registration cannot be accepted.</li><li>
Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.</li><li>
Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.</li><li>
Patrols public rooms, investigates disturbances, and resolves conflicts.</li><li>
Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.</li><li>
Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.</li><li>
Train, oversee, and cover Van Driver and Housemen positions when necessary</li></ul> 
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. 
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

 
Brand: Renaissance Chicago
 
Address: 1400 Milwaukee Avenue Glenview, IL - 60025
 
Property Description: 326 Renaissance Chicago
 
Property Number: 326</div>

Hotel Guest Service Manager

InterContinental Hotels Group

Job Summary Holiday Inn Express Topeka West Wanamaker and Garner Hotel Topeka West are seeking a dynamic and energetic Dual Hotel Sales Manager to lead our sales initiatives and enhance guest experiences across our hotel properties. This pivotal role combines strategic sales management with exceptional guest relations, ensuring our hotel remains competitive and renowned for outstanding hospitality. The ideal candidate will possess a passion for hospitality, strong leadership skills, and the ability to drive revenue growth through innovative sales strategies and superior customer service. As a key member of our management team, you will oversee sales operations, supervise staff, and foster lasting relationships with clients and guests alike.Duties<ul><li>Develop and implement comprehensive sales strategies to attract new business and retain existing clients across multiple hotel properties.</li><li>Lead, supervise, and motivate the sales team to achieve targets while maintaining high standards of guest service and professionalism.</li><li>Cultivate relationships with corporate clients, travel agencies, event planners, and local organizations to maximize revenue opportunities.</li><li>Oversee hotel operations related to guest services, including front desk management, night audits, and guest relations initiatives.</li><li>Manage budgeting processes, revenue management efforts, and human resources functions such as staffing, training, and performance evaluations.</li><li>Coordinate with hotel departments to ensure seamless delivery of services, from reservations to guest experiences at the resort or hotel facilities.</li><li>Utilize multi-line phone systems with excellent phone etiquette to handle inquiries efficiently while promoting the hotel&rsquo;s offerings.</li><li>Monitor market trends and competitor activities to adapt sales tactics accordingly; analyze data for revenue optimization.</li><li>Ensure compliance with hospitality standards, including guest safety protocols and quality assurance procedures.</li><li>Support the implementation of customer service excellence initiatives that enhance overall guest satisfaction.</li></ul>Qualifications<ul><li>Proven experience in hotel management or hospitality sales with supervising responsibilities.</li><li>Strong background in revenue management, budgeting, and human resources within a hospitality setting.</li><li>Exceptional customer service skills coupled with leadership qualities that inspire teams to excel.</li><li>Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.</li><li>Extensive knowledge of hotel operations including front desk procedures, night audit processes, and guest relations.</li><li>Familiarity with hospitality management software systems and multi-line phone systems.</li><li>Demonstrated ability to develop strategic sales plans that drive revenue growth in a resort or hotel environment.</li><li>Excellent communication skills with professional phone etiquette; ability to manage multiple priorities seamlessly. Join us as a Dual Hotel Sales Manager and become part of a vibrant team dedicated to delivering unforgettable guest experiences while driving our business forward!</li></ul>Pay: From $50,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Dual Hotel Sales Manager

Tulsa Club Hotel | Curio Collection by Hilton

<div>
 Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable
 
 Server
 
 for the Tulsa Club Hotel in Tulsa, OK 74103
 
 
 
 Job Purpose
 
 
 
 Under general supervision, provides prompt and courteous food service to restaurant customers. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.
 
 
 <ul>
 <li>
 Responsible for greeting every guest with a smile and positive attitude
 </li>
 <li>
 Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes.
 </li>
 <li>
 Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
 </li>
 <li>
 Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely manner
 </li>
 <li>
 Assist with setting tables and rearranging tables to accommodate larger parties
 </li>
 <li>
 Provide a safe working environment by ensuring compliance with safety programs, Health
 </li>
 <li>
 Department requirements, and job safety analysis.
 </li>
 <li>
 Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
 </li>
 <li>
 Follow all applicable Company Standard Operating Procedures
 
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 High School diploma /Secondary qualification or equivalent.
 
 
 Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
 
 
 
 This Job Requires The Ability To Perform The Following
 
 
 
 <ul>
 <li>
 All associates must maintain a neat, clean and well-groomed appearance per Company Standards
 </li>
 <li>
 Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
 </li>
 <li>
 Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
 </li>
 <li>
 Upon employment, all associates are required to fully comply with the Company&rsquo;s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
 
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Being passionate about people and service.
 </li>
 <li>
 Strong communication skills are essential when interacting with guests and employees.
 </li>
 <li>
 Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
 </li>
 <li>
 Basic math skills are used frequently when handling cash or credit.
 </li>
 <li>
 Problem-solving, reasoning, motivating, and training abilities are often used.
 </li>
 <li>
 Have the ability to work a flexible schedule including nights, weekends and/or holidays
 
 
 
 </li>
 </ul>
 
 Amazing Benefits At A Glance
 
 
 
 <ul>
 <li>
 $10.00/hour
 </li>
 <li>
 Team Driven and Values Based Culture
 </li>
 <li>
 Medical/Dental/Vision
 </li>
 <li>
 Vacation &amp; Holiday Pay
 </li>
 <li>
 Same-day pay available
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Career Growth Opportunities/ Manager Training Program
 </li>
 <li>
 Reduced Room Rates throughout the portfolio
 </li>
 <li>
 Third Party Perks (Movie Tickets, Attractions, Other)
 </li>
 <li>
 401(k)
 </li>
 <li>
 Employee assistance program
 </li>
 <li>
 Employee discount
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Flexible spending account
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Referral program
 </li>
 </ul>
</div>

Server - Tulsa Club Hotel - Tulsa, OK 74103

TALENTMATE

<div>
 
 Job Description
 
 
 
 As a Hotel Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our hotel. You will be responsible for overseeing a variety of departments, including front desk, housekeeping, food and beverage, maintenance, and activities, to ensure that guests have a pleasant and memorable stay. Your leadership and organizational skills will be crucial in overseeing daily operations, managing staff, and upholding customer satisfaction. Your goal will be to enhance our guests' experience by implementing high standards of customer service and hospitality. This position requires a strategic thinker who can balance multiple tasks and make effective decisions quickly.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily operations of the hotel, ensuring efficient and effective processes.
 </li>
 <li>
 Supervise and coordinate activities across all departments to maintain quality standards.
 </li>
 <li>
 Develop and implement policies and procedures to improve operational efficiency.
 </li>
 <li>
 Manage budgets and financial plans, controlling expenditures and optimizing profits.
 </li>
 <li>
 Conduct regular inspections to maintain hygiene and safety standards throughout the hotel.
 </li>
 <li>
 Lead, train, and motivate staff to provide exceptional service to guests.
 </li>
 <li>
 Resolve customer complaints and handle feedback to enhance guest satisfaction.
 </li>
 <li>
 Collaborate with department heads to align on performance standards and goals.
 </li>
 <li>
 Coordinate with sales and marketing teams to design and implement promotional strategies.
 </li>
 <li>
 Ensure compliance with licensing laws, health and safety, and other statutory regulations.
 </li>
 <li>
 Prepare regular reports for senior management on operations and financial status.
 </li>
 <li>
 Stay updated with industry trends to keep the hotel competitive in the market.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field.
 </li>
 <li>
 Proven experience as a Hotel Operations Manager or similar role in the hospitality industry.
 </li>
 <li>
 Strong leadership skills with the ability to motivate and manage a diverse team.
 </li>
 <li>
 Excellent communication and interpersonal skills to interact effectively with guests and staff.
 </li>
 <li>
 Solid understanding of hotel management software and Microsoft Office Suite.
 </li>
 <li>
 Strong problem-solving skills and the ability to remain calm under pressure.
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as required.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Hospitality &amp; Guest Services Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Hotel Operations Manager 18M26

Marriott Tacoma Downtown

<div>
 Our busy hotel is looking for an enthusiastic salesperson with a great customer-focused approach to be our next sales manager. You will add passion and creativity to our sales team, as well as build a strategy to reach and exceed revenue targets through outside sales calls, on-site visits, sales tours, and community networking. You will also be able to increase sales by monitoring local market trends and competitor activity in order to find and close business leads. We are searching for someone with at least 2 years of hotel sales experience, as well as a love for meeting new people and providing exceptional customer service. Apply now if this sounds like an exciting opportunity!
 
 
 
 Compensation:
 
 $70,000 - $73,000 yearly
</div>

Hotel Sales Manager

Holiday Inn Baton Rouge College Drive I-10, an IHG Hotel

<div>
 Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal is to create an environment of happy guests and happy employees. Apply now if you are ready to advance your career with an exciting leadership role!
 
 
 
 Compensation:
 
 $16 - $19 hourly
</div>

Hotel Guest Services Manager

Marriott International

<div>SALARY: $70K - 74.5K DOE. Bonus Potential.

The Sacramento Marriott Rancho Cordova is seeking an experienced and dynamic Sales Manager to join their Sales Team. Our 265-room property has just completed a full top-to-bottom renovation, including 13,000 sq. ft. of flexible meeting space. This pivotal role offers a unique opportunity to showcase our revitalized property and reestablish a reputation for excellence within a forward-thinking hospitality environment.

This position is responsible for booking groups, room blocks and conferences within the assigned market of 10 or more rooms on peak night. The Sales Manager will be responsible for the management and proactive selling of the Sports, Military, and Education, Religious, Fraternal, and Specialty markets.

The Sales Manager will need to demonstrate the following skills:
<ul>
<li>Strong skills required for generating of group proposals and negotiation and issuing of sales contracts.</li>
<li>Strong communication skills, a professional appearance, and presence</li>
<li>Proactive sales approach, assertive and fast-paced, driven to succeed</li>
<li>Ability to communicate effectively with clients, guests and other Team Members</li>
<li>Strong knowledge of computer systems to include Microsoft Office. Experience with Delphi system preferred</li>
<li>Understanding of market segment, competitors&rsquo; strengths, weaknesses, economic trends, supply, and demand</li>
</ul>
Key Responsibilities
<ul>
<li>Solicit, negotiate, and book new and repeat business through methods such as cold calling, outside sales calls, networking, and referrals.</li>
<li>Prepare contracts, proposals, and supporting documents; coordinate with internal teams for seamless execution.</li>
<li>Identify and convert leads, using creative selling techniques to secure business.</li>
<li>Develop and implement sales strategies to meet or exceed goals.</li>
<li>Manage client relationships, building rapport with new and existing clients.</li>
<li>Conduct site inspections and participate in industry events and networking opportunities.</li>
<li>Display leadership in guest hospitality, ensuring high-level service throughout all phases of events.</li>
<li>Respond effectively to guest feedback, problems, and complaints.</li>
<li>Manage production goals on a quarterly basis and ensure event profitability.</li>
<li>Follow up post-event to ensure client satisfaction and encourage repeat business.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>Minimum of 5 years&rsquo; hotel sales and/or catering experience.</li>
<li>Minimum of 3 years Sales experience at a hotel of similar size and quality to include 3-4 Diamond rating, 200 guestrooms or higher and at least 10,000 sq. ft. of space.</li>
<li>Strong knowledge of hotel operations and advanced sales techniques.</li>
<li>Proven selling, negotiating, and presentation skills.</li>
<li>Exceptional customer service skills with high attention to detail.</li>
<li>Proficient in Microsoft Word, PowerPoint, Excel, Outlook, Social Tables; Marriott CI/TY experience preferred.</li>
<li>Dynamic, enthusiastic, and creative leader who thrives under pressure and can multitask effectively.</li>
<li>Ability to delegate, train, and coach team members.</li>
<li>Flexible schedule availability, including nights, weekends, and holidays.</li>
</ul>
BENEFITS:
<ul>
<li>Vacation, Holiday, and Sick pay</li>
<li>Medical/Dental/Vision (with opt. out option)</li>
<li>Hotel Room Discount</li>
<li>Travel Reimbursement, if needed.</li>
<li>Life Insurance</li>
<li>AD&amp;D</li>
<li>401(k) &ndash; 4% Match</li>
<li>Discount programs</li>
<li>Education Assistance Program</li>
<li>Voluntary Long-Term Disability</li>
<li>Voluntary Short-Term Disability</li>
<li>Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance</li>
<li>Shoes for Crews</li>
<li>Commuter Program</li>
</ul>
Sacramento Marriott is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Rebecca E. Garcia at rebecca.garcia@marriottranchocordova.com or call 916-267-6715 to let us know the nature of your request.</div>

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10000 hotel service manager jobs Near Me

Hotel Guest Service Manager

Dual Hotel Sales Manager

Server - Tulsa Club Hotel - Tulsa, OK 74103

Hotel Operations Manager 18M26

Hotel Sales Manager

Hotel Guest Services Manager

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