hotel service manager

Paradise Inn Group

<div><div>Hotel Manager:</div><ul><li>
Room Division Experience Background is a must.</li></ul><div> 

Benefits:</div><ul><li>
Attractive and competitive salary packages.</li><li>
Luxury accommodation for non-resident hires.</li><li>
Monthly performance-based bonuses.</li><li>
Private health insurance.</li><li>
Life insurance coverage.</li></ul><div> 

Job Description:</div><ul><li>
The hotel manager is in charge of all elements of business at the establishment, including daily staff management and customer service. He or she ought to serve as a brand and hotel ambassador.</li><li>
Assist all departments with leadership and strategic planning to enhance our service culture, efficient operations, and satisfied customers. Collaboration with hotel owners and other stakeholders should be close.</li><li>
It is your responsibility to oversee the hotel's management staff (HODs) and overall hotel goals in order to provide a top-notch guest experience.</li><li>
Additionally, managing metrics for profitability and customer satisfaction would be expected of a hotel manager.</li><li>
Establishing standards, financial planning and strategy, process improvement, decision-making, strategic planning, and quality management are all aspects of performance management.</li><li>
increases management's effectiveness through the hiring, vetting, orientation, training, coaching, and reprimanding of managers; the sharing of values, strategies, and objectives; the assignment of accountabilities; the planning, monitoring, and appraisal of job outcomes; the creation of incentives; the creation of an environment that encourages the sharing of information and opinions; and the provision of educational opportunities.</li><li>
Creates a strategic plan by researching available financial and technological opportunities, making assumptions, and suggesting goals.</li><li>
Establishing goals, budgets, and metrics for results; allocating resources; monitoring progress; and making mid-course adjustments help achieve ancillary objectives.</li><li>
Establishes policies and practices for technical services, field work, marketing, and procurement. It also coordinates actions with corporate staff.</li><li>
Builds a company's reputation by working with clients, the government, community groups, and workers to enforce moral corporate conduct.</li><li>
Maintains high-quality service, by developing and upholding organizational standards.</li></ul><div> 

Job Requirements:</div><ul><li>
Years of Experience: 2-4 years.</li><li>
Room Division Experience IS A MUST.</li><li>
Ability to lead a large group.</li><li>
Attention to detail.</li><li>
Ability to work in a fast-paced, high-stress environment.</li><li>
Excellent English written and verbal communication.</li><li>
Knowledge of all hotels' operating procedures.</li><li>
Critical-thinking and problem-solving skills</li><li>
Ability to manage several budgets.</li><li>
Excellent customer service and interpersonal skills.</li></ul><div> 

About Paradise Inn Group for Hotels and Resorts:</div><ul><li>
Luxury hotel. Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront, where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.</li><li>
Accommodations: The hotels have 5 room categories. All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.</li><li>
Amenities: Coffee tray, Satellite TV, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.</li><li>
Facilities: 24-hour room service, Laundry, Dry cleaning, 24-hour security, Valet parking.</li><li>
Halls: Queen Elizabeth, Prince of Wales, King Edward.</li><li>
Outlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop Lounge.</li><li>
Locations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, and 2 km from Qaitbait Citadel.</li><li>
Near to the Central Bank of Egypt, Embassies and Consulates, Tourist Organisations, 24 mins/8 km to City Centre Alexandria.</li></ul> 

About Paradise Inn Group: 
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</div>

Hotel Manager

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Hotel Assistant Manager
 
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 What You Will Do
 
 
 
 A college degree in Hospitality Management is preferred.
 
 
 A minimum of three years of hotel Rooms Division experience, including at least one to two years in a leadership position.
 
 
 Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficient in Hotel property management systems, in particular Opera.
 
 
 Fluent in reading, writing, and speaking both English &amp; Arabic language skills.
 
 
 Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
 
 
 Have a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, Key, etc.
 
 
 Understands and can perform all duties of the Front Office, Guest Services, and Concierge Agents, as well as the Manager on Duty.
 
 
 Reviews daily arrivals and departures to ensure proper handling of VIP and return guests, groups, etc, and escorts them to and/or from their rooms effectively.
 
 
 Together with the Front Office supervisors, reviews late arrivals, next day early arrivals, and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures, and billing requirements. Blockings rooms for arrivals and ensure any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return guests, and groups.
 
 
 Liaise with the team on all group arrivals to ensure the rooming lists, accounting instructions, and special requests are adhered to.
 
 
 Communicates closely with the Night Manager and other Assistant Managers to ensure follow-up on special guests, glitches, etc., keeping FOM/FDM well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written).
 
 
 Guest follow-ups and glitches are to be handled according to the Hotel&rsquo;s empowerment guidelines.
 
 
 Ensures adherence to all credit procedures in the Front Office, reviews high balance reports, and follows up on credit problems/queries with Accounting and the Front Office Manager.
 
 
 Covers all Night Manager&rsquo;s duties when and if needed.
 
 
 Has a good understanding of how the hotel system works, and can provide basic troubleshooting support for in-room services such as Internet, games, and Web Service.
 
 
 Be fully familiar with the fire panel operation and the Duty Manager&rsquo;s role as controller in an alarm situation.
 
 
 Motivates and provides a working environment in which associates are productive and work together to their fullest ability. Ensure positive communication with associates and the manager, keeping morale high.
 
 
 Handles any guests&rsquo; issues or complaints in an understanding and hospitable manner, ensures they are resolved and followed through in the most appropriate and best manner.
 
 
 Be able to read the guests and sense the guests' needs, and adapt the service style accordingly.
 
 
 Actively lobby the host and act as a role model for the team
 
 
 At all times strives to represent Four Seasons Astir Palace Athens in the most professional, courteous, and efficient manner
 
 
 Assists with managing the performance of the Front Office team to ensure the team delivers the highest quality and Four Seasons brand service standards to consistently meet and exceed all guest expectations
 
 
 Communicates all new policies and procedures to all associates
 
 
 Continuously strives for new thoughts and ideas to improve and strengthen the Front Office team, update procedures, and implement them
 
 
 During the absence of the HOD, monitors associates' appearance daily, ensures the correct dress code is adhered to, to maintain our professional image
 
 
 Always uses the correct standard and etiquette when answering the telephone
 
 
 Works together with the FOM/FDM with regards to VIP&rsquo;s and any special procedures which may be necessary
 
 
 Works closely with other department heads and deputies in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
 
 
 Is responsive to associates' needs and problems; is firm, fair, and consistent in dealing with challenges
 
 
 Attends training sessions, both internal and external
 
 
 Constantly keeps the FOM/FDM updated on the performance of the Front Office team
 
 
 Spot checks the Front Office Team&rsquo;s performance to ensure the Four Seasons&rsquo; brand standards are being adhered to
 
 
 Ensures the number of open folios is kept minimum, liaises with related departments to resolve them in due course, maintains a good tracking record of all ongoing cases
 
 
 Monitors and updates to open folio &amp; PM Excel sheet
 
 
 Strives to achieve upselling goals by leading by example, providing training, and motivating the team
 
 
 Coordinates with FO supervisors' room assignments &amp; monitors Out of Order and Out of Service rooms regularly
 
 
 Promotes the hotel's facilities effectively
 
 
 Takes an active role in the preparation of Reviews/Appraisals with the FOM/FDM
 
 
 Understands the structure and standards to ensure a smooth operation between Front Office, Concierge, In-Room Dining Butlers, Accounts, and Housekeeping
 
 
 Leads the daily handovers, contributing and communicating relevant issues.
 
 
 Conducts the morning meeting in the absence of FOM/FDM
 
 
 Responds to all guest requests in a prompt and courteous manner
 
 
 Assists the FOM/FDM in organizing monthly departmental meetings
 
 
 Attends training sessions, both internal and external
 
 
 Has a good knowledge of the emergency duties and responsibilities
 
 
 Report all disciplinary and grievance matters immediately to FOM
 
 
 Spot checks associates on LQA standards every week
 
 
 Ensures that all associates act continuously in an intuitive, engaging, and refined manner to internal and external guests
 
 
 Walks in public areas and ensures all are in high spec as expected, as set by the exec team
 
 
 Welcomes and bids farewell to all VIP&rsquo;s and ensures that the executive member is called where necessary
 
 
 Acts as a role model to actively learn from our guests, and record their preferences for future
 
 
 Leads the Guest Focus Programs: long-staying, milestone, preference collection, upsell, and ensures all are implemented effectively
 
 
 Leads by example to ensure the team is familiar and participates in Four Seasons&rsquo; Guest Recognition program, and attends all the relevant trainings.
 
 
 <ul>
 <li>
 Follow company work-related safety and security policies and procedures to ensure a clean, safe, and secure environment.
 </li>
 <li>
 Report work-related accidents or other injuries immediately upon occurrence.
 </li>
 <li>
 Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
 </li>
 <li>
 Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.
 </li>
 <li>
 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 </li>
 <li>
 Complete appropriate safety training and certifications to perform work tasks.
 </li>
 <li>
 Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
 </li>
 <li>
 Follow company and department policies and procedures.
 </li>
 <li>
 Protect the privacy and security of guests and coworkers.
 </li>
 <li>
 Maintain confidentiality of proprietary materials and information.
 </li>
 <li>
 Ensure uniform, name tags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
 </li>
 <li>
 Perform other reasonable job duties as requested by Supervisors as well as the hotel management team, has all right to change your job functions according to the business needs without any effect in terms of salary or benefits.
 </li>
 <li>
 Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
 </li>
 <li>
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 </li>
 <li>
 Talk with and listen to other employees to effectively exchange information.
 </li>
 <li>
 Speak to guests and co-workers using clear, appropriate, and professional language.
 </li>
 <li>
 Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 </li>
 <li>
 Assist coworkers, ensuring they understand their tasks.
 </li>
 <li>
 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Competitive Salary, wages, and a comprehensive benefits package
 
 
 Excellent Training and Development opportunities
 
 
 Complimentary Dry Cleaning for Employee Uniforms
 
 
 Complimentary Employee Meals
 
 
 Complimentary stays at FS properties (based on availability), with discounted meals.
 
 
 Dental and medical/disability/life insurance
 
 
 Retirement benefits/pension
 
 
 Employee service awards
 
 
 Annual employee party/social and sporting events
 
 
 
 Schedule &amp; Hours
 
 
 
 Full&ndash;Time Job with 5 working days a week.
</div>

Hotel Assistant Manager

Hilton

<div>Guest Service/Front Dest Agent - Canopy by Hilton Istanbul Taksim
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing? 
A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:<ul><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Ensure that the Front Office Manager/ Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Give concierge service to guests</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems
</li></ul>What's in It for Me?<ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program 
<li>
</li></ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in hotels, preferably chain hotels</li><li>
Turkish as native language and excellent command of English</li><li>
Competent level of IT proficiency, OnQ knowledge is an asset</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service
</li><li>Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all</div>

Guest Service/Front Dest Agent - Canopy by Hilton Istanbul Taksim

six senses

<div>As In Villa Dining Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
 
As In Villa Dining Manager, I will assume full responsibility for the efficient operation in the following:
<ul><li>Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.</li><li>Focus and review regularly through my physical presence in my department, our rigorous adherence to LQA standards.</li><li>Responsible for an exceptional guest experience service in In Villa Dining.
</li><li>Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.</li><li>Responsible for inspecting department and guests&rsquo; orders on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
</li><li>Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.</li><li>Maintain a high standard of personal appearance, grooming and hygiene.</li><li>Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.</li><li>Ensure all equipment of the department is kept clean and in good working condition.</li><li>Attend meetings and training as required.</li><li>Knowledge and strict adherence to LQA standards.</li></ul>

Qualifications 
To execute the position of In Villa Dining Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>Bachelor&rsquo;s degree in Hospitality, Hotel or Business Management and more than three years&rsquo; experience in a similar hotel operational role.
</li><li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including OPERA and MICROS platforms and have knowledge on property and policies on Food and Beverage and policies on discounts/food promotion etc.
</li><li>I am familiar with Food and beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.</li><li>Fluent in English</li></ul>

The above is intended to provide an overview of the role and responsibilities for a In Villa Dining Manager at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

In Villa Dining Manager– Six Senses Amaala

<div>As Food &amp; Beverage Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
 
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.
<div>
Duties and Responsibilities
 
As Food &amp; Beverage Manager, I will assume full responsibility for the efficient operation of the Food &amp; Beverage department to provide exceptional product and service within brand operating standards.
 
The duties and responsibilities will include: 
<ul><li>Continually focus on the rejuvenation of the food &amp; beverage experience.</li><li>Establish purchasing practices that meet the requirements of the Six Senses nutrition and sustainability platforms.</li><li>Constantly assess menus and wine lists to remain relevant and in line with Six Senses wellness and sustainability practices.</li><li>Instill a cost-focused philosophy through training and education.
</li><li>Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability, within all areas of the food and beverage department.
</li><li>Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.
</li><li>Operate the department consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.</li></ul></div>
<div>
Qualifications 
To execute the position of Food &amp; Beverage Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: 
<ul><li>Possess a Bachelor&rsquo;s degree in Hotel Management, culinary arts, or related field plus two or more years related experience, including management experience, or an equivalent combination of education and experience. Diploma in Catering or Business and more than three years&rsquo; experience in a similar role, preferred.</li><li>Fluent in English; I understand that additional languages are preferred.
</li><li>Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.</li></ul></div>

The above is intended to provide an overview of the role and responsibilities for a Food &amp; Beverage Manager at Six Senses Kocata&#351; Mansions, Istanbul. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Kocata&#351; Mansions, Istanbul is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
<div><div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. 
</div><div></div> 
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. 
</div><div></div> 
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences. 
</div><div></div> 
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. 
</div><div></div> 
<div>Let the journey begin. 
</div></div></div><div></div> 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

F&B Manager - Six Senses Kocataş Mansions, Istanbul

VOCO

<div>At voco&trade; Cairo Arabella Plaza, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.
We are looking for a Duty Manager who will play a key role in overseeing daily operations, ensuring guest satisfaction, and supporting the seamless operation of the hotel in line with IHG standards.

A little taste of your day-to-day:

Every day is different at IHG, but you&rsquo;ll mostly be:
<ul>
<li>Overseeing the smooth functioning of hotel operations, coordinating between the front desk, housekeeping, food &amp; beverage, and other departments.</li>
<li>Delivering exceptional customer service by addressing guest concerns and ensuring a positive experience, including handling complaints effectively.</li>
<li>Supervising and motivating staff, ensuring adequate staffing levels, providing coaching and feedback, and conducting performance reviews.</li>
<li>Supporting and assisting the Front Office team during peak hours, including greeting and escorting VIP arrivals.</li>
<li>Conducting hotel walk-arounds, courtesy calls, and room inspections to ensure readiness, safety, and quality standards.</li>
<li>Monitoring hotel operations, guest interactions, and ensuring adherence to IHG service standards and hotel policies.</li>
<li>Responding to and managing emergencies, ensuring guest and colleague safety, and following IHG security and crisis protocols.</li>
<li>Randomly checking vacant rooms and reporting discrepancies to Finance.</li>
<li>Documenting incidents, preparing detailed reports, and ensuring proper shift handovers.</li>
<li>Promoting inter-hotel sales, loyalty program enrollments, and in-house facilities to maximize revenue.</li>
<li>Maintaining guest profiles and ensuring feedback is recorded for continuous improvement.</li>
<li>Motivating the Front Office team to achieve key performance metrics such as Guest Love, GSI, Quality Audits, and loyalty enrollments.</li>
<li>Meeting dissatisfied guests during or after their stay to resolve issues and ensure satisfaction.</li>
<li>Ensuring compliance with property safety, first aid, and fire procedures; logging all security incidents and alarms in accordance with hotel requirements.</li>
</ul>
What we need from you
<ul>
<li>Bachelor's degree.
</li><li>At least five years&rsquo; experience in a 4/5 stars hotel in Front Desk operations.
</li><li>At least two years of supervisory experience.
</li><li>Excellent communication, problem-solving, reasoning, and motivational skills</li>
<li>Willingness to work evenings and weekends.</li>
<li>Must speak fluent English.</li>
</ul>
What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Duty Manager - voco Cairo Arabella Plaza

Projects Access and Scaffolding

F&amp;B Manager - 5-Star Resort We are seeking a dynamic and experienced F&amp;B Manager to lead our diverse food and beverage operations at a stunning 5-star resort. If you have a proven track record of creating unforgettable dining experiences and driving profitability, we want to hear from you.Key Responsibilities:<ul><li>Lead and manage all aspects of the resort's F&amp;B operations, including multiple restaurants, bars, banqueting, and in-room dining.</li><li>Develop and implement innovative F&amp;B concepts that align with the resort's luxury brand.</li><li>Maintain the highest standards of quality, service, and hygiene.</li><li>Recruit, train, and mentor a high-performing F&amp;B team.</li><li>Manage budgets, control costs, and analyze financial reports to maximize profitability.</li><li>Ensure compliance with all health, safety, and hygiene regulations.</li><li>Collaborate with the resort's leadership team to achieve overall business objectives.</li></ul>Qualifications &amp; Experience:<ul><li>A minimum of 7-10 years of progressive experience in F&amp;B management, with at least 3 years in a similar role within a 5-star hotel or resort environment.</li><li>Strong leadership, interpersonal, and communication skills.</li><li>In-depth knowledge of F&amp;B trends, operations, and financial management.</li><li>Proven ability to manage,</li><li>and motivate a large team.</li><li>Exceptional guest service orientation and problem-solving abilities.</li><li>Relevant degree or diploma in Hotel Management, Culinary Arts, or a related field is preferred.</li></ul>Qualified candidates are welcomed to apply. Please note, only shortlisted candidates will be called for an interview.Job Type: Full-time

F&B Manager-5 Star resort

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