hotel service manager

Bukhowa Group of Companies

We are seeking an experienced and dynamic General Manager to oversee the overall operations of our 4-star hotel. The ideal candidate will ensure excellent guest service, strong financial performance, and efficient daily operations while maintaining high hospitality standards.Key Responsibilities:<ul><li>Oversee daily hotel operations (front office, housekeeping, food &amp; beverage, maintenance)</li><li>Lead, train, and manage all hotel staff</li><li>Ensure high levels of guest satisfaction and handle complaints professionally</li><li>Manage budgets, expenses, and financial performance</li><li>Monitor occupancy rates and revenue growth</li><li>Develop sales and marketing strategies to maximize bookings</li><li>Ensure compliance with hotel policies, safety, and quality standards</li><li>Prepare regular operational and financial reports</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field</li><li>Minimum 5&ndash;10 years of hotel management experience</li><li>Strong leadership and communication skills</li><li>Proven financial and operational management experience</li><li>Problem-solving and decision-making abilities</li><li>Excellent customer service mindset</li><li>English required; additional languages are an advantage</li></ul>Pay: From BD2,200.000 per monthWork Location: In person

Hotel General Manager

StepStone Hospitality

<div>
 
 Company Description
 
 
 
 TownePlace Suites Charlotte Fort Mill provides guests with modern accommodations, complimentary breakfast, and a prime location near Indian Land, South Carolina, and Ballantyne Corporate Park. Conveniently situated less than 5 miles from key business centers such as Ballantyne Medical Center and Red Ventures headquarters, the hotel offers fully equipped kitchens in each suite, ergonomic workstations, and access to premium entertainment. For meetings or relaxation, facilities like a meeting space and outdoor patio with a grill are available. As a pet-friendly hotel, TownePlace Suites ensures a welcoming and comfortable experience for business and leisure travelers alike.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Hotel General Manager located in Fort Mill, SC. The Hotel General Manager will oversee daily operations, ensure guest satisfaction, manage budgets, supervise staff, and coordinate with team members to maintain high service standards. Responsibilities will also include fostering a positive environment, implementing business strategies, managing food and beverage services, and ensuring compliance with organizational and regulatory standards.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in General Management and Business Management with strong leadership and decision-making skills
 </li>
 <li>
 Proficiency in Customer Service with a proven ability to foster guest satisfaction and address concerns effectively
 </li>
 <li>
 Strong Budgeting skills to manage financial operations and optimize revenue
 </li>
 <li>
 Knowledge of Food &amp; Beverage operations, including inventory management and ensuring compliance with health standards
 </li>
 <li>
 Strong organizational and interpersonal communication skills
 </li>
 <li>
 Ability to inspire and lead teams in a dynamic hospitality environment
 </li>
 <li>
 Bachelor&rsquo;s degree in Hospitality, Business Management, or a related field is preferred
 </li>
 <li>
 Previous experience in hotel management is strongly encouraged
 </li>
 </ul>
</div>

Aloft San Jose Cupertino and Aloft Cupertino

General Manager &ndash; Marriott Aloft Hotel Operations &amp; LeadershipLOCATION: Aloft San Jose Cupertino | 4241 Moorpark Ave, San Jose, CA 95129SCHEDULE: Full-Time | Flexible Availability Required | Evenings, Weekends, &amp; Holidays May Be RequiredPAY: Starting $100K-$110K Annual Salary + Bonus OpportunityBENEFITS: Executive leadership benefits package including hotel discounts, paid sick leave, paid vacation, health insurance, 401(k) plan, leadership development opportunities, and performance-based incentives.SUMMARY: Seeking an experienced, service-driven, and strategic hospitality leader to serve as General Manager for our Marriott Aloft property. This executive leadership role is responsible for overseeing all aspects of hotel operations, financial performance, guest satisfaction, team development, sales growth, and brand compliance while creating a culture centered around service excellence, accountability, and operational success. The ideal candidate is a dynamic hospitality professional with proven hotel leadership experience, strong business acumen, and the ability to inspire teams while driving operational and financial results. This role is ideal for a leader who thrives in a fast-paced environment and is passionate about guest experience, associate engagement, revenue generation, and Marriott brand standards.YOUR DAY-TO-DAY:<ul><li>Lead all day-to-day hotel operations including front office, housekeeping, food &amp; beverage, engineering, guest services, sales, and administrative functions.</li><li>Drive exceptional guest satisfaction and operational excellence by maintaining high standards of hospitality, cleanliness, service, and brand execution.</li><li>Lead, mentor, coach, and develop department leaders, managers, and hotel associates to build high-performing teams and a positive workplace culture.</li><li>Oversee recruiting, hiring, onboarding, training, performance management, employee engagement, corrective action, and leadership development initiatives.</li><li>Ensure compliance with Marriott brand standards, company policies, operational procedures, and safety regulations.</li><li>Analyze hotel performance metrics, STR reports, guest satisfaction scores, labor costs, and operational data to identify opportunities for improvement and revenue growth.</li><li>Prepare and manage annual budgets, monthly forecasting, labor planning, and operational expense controls.</li><li>Conduct monthly P&amp;L reviews and partner with department leaders to ensure financial goals and profitability targets are achieved.</li><li>Collaborate with sales and revenue management teams to maximize occupancy, ADR, RevPAR, and overall hotel revenue performance.</li><li>Lead operational meetings, department head meetings, and executive leadership discussions to ensure alignment on hotel priorities and business goals.</li><li>Resolve escalated guest concerns professionally and effectively while ensuring service recovery and guest retention.</li><li>Maintain strong relationships with Marriott representatives, ownership groups, vendors, community partners, and local organizations.</li><li>Participate in community engagement, networking events, and sales initiatives to strengthen the hotel&rsquo;s market presence and public image.</li><li>Ensure property maintenance, cleanliness, safety, and preventative maintenance programs are executed effectively.</li><li>Support special projects, operational initiatives, renovations, and process improvement efforts as needed.</li></ul>WHAT IT TAKES TO SUCCEED:<ul><li>Minimum of 5 years of progressively responsible hotel leadership or hospitality management experience required.</li><li>Previous General Manager, Assistant General Manager, Director of Operations, or department leadership experience strongly preferred.</li><li>Marriott hotel experience preferred; Aloft, select-service, or lifestyle hotel experience is a plus.</li><li>Strong understanding of hotel operations including front office, housekeeping, engineering, food &amp; beverage, revenue management, and guest services.</li><li>Proven ability to lead teams, drive performance, and create a culture of accountability and service excellence.</li><li>Strong financial acumen including budgeting, forecasting, labor management, P&amp;L analysis, and expense control.</li><li>Sales-minded leader with experience supporting revenue growth, market positioning, and guest loyalty initiatives.</li><li>Excellent leadership, communication, conflict resolution, and organizational skills.</li><li>Ability to analyze operational and financial data and communicate actionable business strategies.</li><li>Proficiency with hotel property management systems (PMS), Microsoft Excel, PowerPoint, and hotel operational reporting systems.</li><li>Strong understanding of guest satisfaction platforms, online reputation management, and service recovery best practices.</li><li>Professional, energetic, and guest-focused leadership style with strong interpersonal skills.</li><li>Dependable attendance, professionalism, and operational flexibility required.</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li><li>ESSENTIAL PHYSICAL REQUIREMENTS: Ability to stand, walk, and move throughout hotel property for extended periods; Ability to occasionally lift, carry, push, or move supplies and equipment weighing up to 25 pounds, with or without reasonable accommodation.</li></ul>ABOUT SHASHI HOSPITALITY GROUP: Shashi Group is a hotel management company with a growing portfolio of branded and boutique properties throughout the San Francisco Bay Area and plans for continued geographic expansion. Strategically positioned within the heart of Silicon Valley, our properties are designed to deliver distinctive hospitality experiences that reflect the energy, innovation, and culture of the communities we serve. At Shashi Group, we are deeply culture-focused and believe our people are the foundation of our success. We are committed to creating an environment where team members are empowered to grow professionally, continue learning, and achieve meaningful career goals. Our philosophy is simple: when you succeed, we thrive. We are built for next-generation travelers who value open spaces, open thinking, and authentic self-expression. Our guests are tech-savvy, confidently social, and drawn to thoughtful design, modern amenities, and vibrant experiences. We understand the evolving expectations of today&rsquo;s traveler and strive to create welcoming environments that combine innovation, comfort, and community. If you are passionate about hospitality, appreciate forward-thinking environments, and want to be part of a team that values growth, collaboration, and service excellence, we invite you to explore a career with Shashi Group.EQUAL OPPORTUNITY EMPLOYER: Shashi Hospitality Group is committed to fostering an inclusive and respectful workplace. We are an equal opportunity employer and make all employment decisions based on legitimate business needs, essential job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth, breastfeeding or related medical conditions, age, medical condition, genetic information or characteristics, physical or mental disability, reproductive health decision-making, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, practices, or observances, in accordance with applicable law.Pay: $100,000.00 - $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

CMT Prime Hospitality الكويت

Job Title: Hotel Sales ExecutiveJoin a Growing Hospitality Brand in KuwaitCMT Prime Hospitality الكويت is looking for a driven and results-oriented Hotel Sales Executive to join our expanding team in Kuwait City. If you enjoy building client relationships, closing deals, and working in a fast-paced hotel environment, this role offers strong earning potential, career growth, and the opportunity to work with a dynamic hospitality brand.Key Responsibilities<ul><li>Develop and execute hotel sales strategies to increase occupancy and revenue</li><li>Identify and target corporate clients, travel agencies, and event organizers</li><li>Build and maintain long-term client relationships and partnerships</li><li>Conduct sales calls, meetings, and hotel presentations</li><li>Negotiate contracts, rates, and packages with clients</li><li>Collaborate with marketing and operations teams to promote hotel services</li><li>Monitor market trends and competitor activity in the hospitality industry</li><li>Prepare sales reports and achieve monthly and quarterly sales targets</li></ul>Requirements<ul><li>Proven experience as a Hotel Sales Executive, Sales Manager, or Hospitality Sales Representative</li><li>Strong understanding of hotel sales, corporate accounts, and B2B sales</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Ability to meet and exceed sales targets</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Fluent in English (Arabic is an advantage)</li><li>Bachelor&rsquo;s degree in Business, Hospitality, or related field preferred</li></ul>Why Work With Us<ul><li>Career growth opportunities within a fast-growing hospitality group</li><li>Supportive and professional team environment</li><li>Exposure to international hotel sales practices</li><li>Opportunity to build a strong network in Kuwait&rsquo;s hospitality sector</li></ul>About the CompanyCMT Prime Hospitality الكويت is a modern hotel and hospitality management company focused on delivering high-quality guest experiences and innovative service solutions. Our properties cater to both business and leisure travelers, with a commitment to excellence, comfort, and customer satisfaction.Apply NowIf you are passionate about hotel sales and ready to take your career to the next level, we encourage you to apply today. Submit your CV and start your journey with CMT Prime Hospitality الكويت.Job Type: Full-timePay: KD1,800.000 - KD2,500.000 per monthWork Location: In person

Hotel Sales Executive

Commonwealth Hotels

<div><div>Join Our Team at the Residence Inn by Marriott Louisville Airport! 
 
About Us: 
Join the team at Residence Inn by Marriott Louisville Airport. Residence Inn by Marriott Louisville Airport emphasizes creating a home-like environment for both guests and team members. The Residence Inn Louisville Airport offers a rewarding experience with numerous benefits. Its prime location near Louisville International Airport makes it a popular choice for business and leisure travelers, ensuring a dynamic and fast-paced work environment. As part of the Marriott and Commonwealth Hotels organization, employees gain access to extensive training programs, career advancement opportunities, and valuable benefits, including competitive pay, travel discounts, healthcare, and retirement plans for eligible team members. The Residence Inn&rsquo;s extended-stay concept fosters a welcoming atmosphere, allowing staff to build meaningful connections with long-term guests, enhancing job satisfaction. 
 
Why This Role? 
The Hotel General Manager role at the Residence Inn by Marriott Louisville Airport offers a dynamic leadership opportunity within a well-respected Marriott brand. This position provides the chance to oversee hotel operations, drive financial performance, and create a positive guest experience in a thriving market.
</div>
<div></div><div>What&rsquo;s In It for You?</div>
<div>Comprehensive Benefits: Medical, Dental, Vision (Day One Coverage) 
Financial Perks: 401(k) with company match, on-demand pay, and flexible spending accounts 
Time Off: Vacation, Personal Days, and Holiday Pay 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses 
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more 
</div><div>Key Responsibilities for the Hotel General Manager:</div>
<ul><li>Lead marketing and promotion efforts to enhance the property&rsquo;s reputation</li>
<li>Manage budgets, financial plans, and statistical records</li>
<li>Recruit, train, and mentor staff</li>
<li>Achieve profit and operational targets</li>
<li>Address guest concerns, professionalism, and poise</li>
<li>Ensure compliance with brand standards and regulatory requirements</li>
</ul>
<div> 
What We Are Looking for in a Hotel General Manager includes:</div>
<ul><li>Proven success as a General Manager (3+ years); Marriott brand experience is a plus</li>
<li>Strong interpersonal skills and professional demeanor</li>
<li>Detail-oriented with excellent organizational skills</li>
<li>Experience in group and transient sales processes and forecasting</li>
<li>A flexible, adaptable leader with a focus on achieving excellence</li>
</ul>
<div> 
Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. 
 
Explore Our Hotel: 
https://www.marriott.com/en-us/hotels/sdfra-residence-inn-louisville-airport/overview/ 
 
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. 
 
Join us in shaping the future of hospitality in Louisville, Kentucky. Apply today!</div></div>

Faena

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for a Guest Experience Manager who will be the custodian of our guest journey&mdash;shaping every touchpoint from pre-arrival to post-departure into a seamless, emotionally engaging experience. This role brings the brand to life through visible leadership, intuitive service, and storytelling, ensuring each guest interaction reflects FAENA&rsquo;s distinct culture, creativity, and sense of place. By anticipating needs, resolving challenges with grace, and inspiring teams to deliver beyond expectation, the Guest Experience Manager transforms stays into unforgettable moments that drive loyalty, reputation, and return.
Key Responsibilities<ul><li>
Own and elevate the end-to-end guest journey, ensuring seamless coordination across all departments</li><li>
Champion Forbes standards, embedding service excellence and audit readiness across all guest touchpoints</li><li>
Personalize experiences for VIPs, repeat guests, and special occasions through anticipation and attention to detail</li><li>
Maintain a strong, visible presence in the lobby and public areas, engaging directly with guests during peak times</li><li>
Lead guest recognition initiatives, ensuring preferences and profiles are consistently captured and utilized</li><li>
Act as the primary escalation point for guest concerns, driving swift, empathetic, and effective service recovery</li><li>
Conduct daily walkthroughs and service observations, identifying opportunities to enhance the guest experience</li><li>
Inspire and coach front-line teams to deliver intuitive, emotionally engaging service</li><li>
Lead daily briefings focused on guest experience priorities and operational alignment</li><li>
Collaborate closely with Front Office, Concierge, Butler, Housekeeping, and Engineering teams to ensure seamless delivery</li><li>
Oversee guest feedback, analyze trends, and implement continuous improvement initiatives</li><li>
Ensure all guest-facing areas reflect brand standards in presentation, ambience, and service flow</li><li>
Support operational coverage across Front Office and Butler services when required</li><li>
Maintain accurate guest profiles, reports, and documentation across all systems</li></ul> 

Qualifications 
<ul><li>
1&ndash;2 years&rsquo; experience in Guest Relations, Butler Service, or Front Office leadership within a luxury hotel or resort</li><li>
Diploma or degree in Hospitality Management or a related field preferred</li><li>
Strong understanding of luxury service standards, including Forbes or LQA frameworks</li><li>
Exceptional interpersonal and communication skills, with the ability to connect authentically with guests and teams</li><li>
Highly proactive with strong problem-solving and decision-making capabilities</li><li>
Confident in handling sensitive situations with professionalism, discretion, and empathy</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment</li><li>
Experience with hotel systems such as Opera or similar platforms is an advantage</li><li>
Energetic, engaging, and service-driven with a passion for creating memorable guest experiences</li><li>
Polished presentation and a natural ability to lead by example on the floor</li><li>
Must speak fluent English and Arabic</li></ul></div>

Guest Experience Manager (Saudi National)

Hotel Royal

General Manager - Hotel RoyalAbout UsRoyal Hotel is a 40-room 1923 Art Deco boutique property in the heart of Long Beach's East Village Arts District. We're a family run, customer first, independent hotel with a warm, design-forward personality &mdash; and we're looking for a hands-on GM who is creative and innovative and takes genuine pride in running a tight, guest-focused operation.The RoleYou'll be the owner's eyes, ears, and right hand on property. This is a true operator role &mdash; you'll oversee daily hotel operations, lead and hold staff accountable, manage purchasing and vendor relationships, and ensure guests consistently have an exceptional experience. You'll report directly to ownership and be expected to run the property with integrity and initiative. The best part is you will have autonomy without micro-management and the freedom to try new initiatives, tech, and anything that will keep us ahead of our slower moving branded competitors.What You'll Own<ul><li>Day-to-day hotel operations: front desk, housekeeping, maintenance, and guest relations</li><li>Independent initiatives to help boost profitability including guest upsells, micro markets, local business tie ins, etc. with possible profit sharing/commissions for each</li><li>Staff scheduling, training, performance management, and accountability</li><li>Purchasing controls &mdash; vendor sourcing, purchase approvals, and inventory tracking</li><li>Guest satisfaction and resolution of any issues that arise on property</li><li>Property maintenance coordination and vendor relationships</li><li>Compliance with health, safety, and local regulations</li><li>Accurate use of the property management system (Cloudbeds) and daily reporting to ownership</li></ul>What We're Looking For<ul><li>Experience managing a boutique or independent hotel</li></ul>Required<ul><li>Hands-on familiarity with Cloudbeds or a comparable PMS</li></ul>Required<ul><li>Demonstrated experience managing purchasing, vendors, and supply budgets</li></ul>Required<ul><li>Bilingual English/Spanish</li></ul>Required<ul><li>Strong leadership presence &mdash; someone staff respect and guests remember</li><li>Detail-oriented, organized, and comfortable being accountable to an owner</li><li>Lives within a reasonable commute of Long Beach</li></ul>Pay: $70,000.00 - $95,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>1. Do you have experience managing a boutique or independent hotel (not a branded chain?</li></ul>2. Have you used a Property Management System such as Cloudbeds, WebRezPro, Little Hotelier, or similar?Work Location: In person

Boutique Hotel General Manager - Hotel Royal

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Guest Experience Manager (Saudi National)

Boutique Hotel General Manager - Hotel Royal