hotel service manager

SAP Hotels LLC

Overview Join our dynamic hospitality team as a Hotel General Manager, where you'll lead the overall operations of a vibrant resort or hotel property. This energetic role calls for a passionate leader who thrives on delivering exceptional guest experiences, optimizing revenue, and fostering a motivated team. As the driving force behind daily operations, you'll ensure that every aspect of the hotel runs smoothly, efficiently, and with a focus on excellence. Your leadership will shape memorable stays for guests and create a welcoming environment that encourages repeat visits and positive reviews.Responsibilities<ul><li>Oversee all hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. </li><li>Lead and supervise staff across departments, promoting teamwork, high performance, and professional development. </li><li>Develop and implement strategies for revenue management to maximize profitability while maintaining outstanding guest satisfaction. </li><li>Manage human resources functions such as hiring, training, performance evaluations, and ensuring compliance with employment laws. </li><li>Maintain budgetary controls by monitoring expenses, controlling costs, and optimizing resource allocation to meet financial targets. </li><li>Ensure exceptional guest relations by addressing concerns promptly and fostering a welcoming atmosphere that encourages positive feedback. </li><li>Oversee night audit procedures and ensure accurate financial reporting at the end of each day. </li><li>Utilize multilingual or bilingual skills to communicate effectively with diverse guests and staff from various backgrounds. </li><li>Implement hotel policies and procedures aligned with industry standards to uphold safety, security, and quality standards. </li><li>Manage multi-line phone systems with professional phone etiquette to handle inquiries efficiently and courteously.</li></ul>Qualifications<ul><li>Proven experience in hotel management or hospitality management roles with supervising responsibilities. </li><li>Strong background in revenue management, budgeting, and financial oversight within a resort or hotel setting. </li><li>Excellent customer service skills with a passion for creating memorable guest experiences. </li><li>Demonstrated leadership ability to motivate teams and foster a positive work environment. </li><li>Knowledge of human resources practices including hiring, training, and employee relations. </li><li>Familiarity with front desk operations, night audit procedures, and guest services protocols. </li><li>Multilingual or bilingual capabilities are highly desirable to serve diverse clientele effectively. </li><li>Experience with hotel management software systems and multi-line phone systems is preferred. Embark on this exciting journey where your leadership transforms ordinary stays into extraordinary experiences! We are committed to supporting your growth as you lead our team to new heights of hospitality excellence.</li></ul>Pay: $48,000.00 - $56,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Hotel General Manager

The Antlers Hotel

Job Title CATERING MANAGER Division/Department Sales &amp; MarketingReports To Director of SalesFLSA Designation ExemptStatus Full-time, SalariedCompensation Starting wage $57,800 to $63,000 + quarterly bonusJob SummarySell event space, Food &amp; Beverage/Banquet offerings for weddings, corporate meetings, seminars and diverse clients. Maximize catering revenues. Maintain and increase client base. Ensure successful events.Job Duties Conduct sales activities to maintain relationships with key accounts to maintain source of revenue and to generate incremental revenue from existing accounts through knowledge, expertise and judgement. Perform inside sales activities such as responding to telephone and in-person inquiries about hotel services, booking sales business, giving property tours and coordinating arrangements for group events with the Front Desk, Reservations, meeting rooms, audio/visual equipment rental and Food &amp; Beverage.  Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and community events. Manage &amp; maintain an up-to-date contact management system. Meet with sales clients before and during sales events to ensure guest satisfaction. Contact clients after function to measure guest satisfaction and respond to any guest complaints or issues. Maintain the role of customer advocate by acting as a listening post with key client representatives to determine evolving needs and then keep operational counterparts informed so that the hotel may continue to meet and exceed expectations. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guest leaves the property. Personally respond to guest complaint letters and comment cards in accordance with company standards. Properly administer the hotel policies and procedures for satisfaction guarantees. Participate in the research of competition&rsquo;s products, services and pricing. Run administration of Delphi system. Run monthly reports. Patiently answer all inquiries of our guests and assist them in every way possible.  Maintain regular and punctual attendance. Comply with all company policies and procedures. Assist department, as needed. Additional duties, as required.Managerial duties Use appropriate strategies to develop and self-motivate Communicate expectations, assignments and responsibilities clearly and professionally Lead by example Exhibits accountability for shown performance Exhibit efficient delegation, time management, and people skills.Qualifications Two years of catering sales experience in Hospitality. Education in Hospitality Management, Sales, Marketing, Business Administration or related field, preferred. Knowledge of Opera PMS, Delphi, Office Suite, Outlook, and Market Vision systems, preferred. Self-starting and outgoing personality with a pleasant disposition, and strong attention to detail. Must be able to communicate in a professional manner with guests and visitors.Physical Environment The position performs indoors. The position constantly requires the ability to communicate effectively orally and in writing; a stationary stance for long periods of time and moving about behind a reception desk; and the operation of computers and office equipment. The position frequently requires to move items up to 25 lbs. The position occasionally requires to move items up to 50 lbs. The position rarely requires to perform in a stooping, kneeling, crouching or, crawling position.Benefits For full time employees: medical, dental, vision insurance, and ancillary options offered 60 days after hired. EAP. Sick leave. PTO accruals offered. Company and travel discounts.For part time employees: EAP. Sick leave. Company and travel discounts.Notes-A hospitable demeanor must be projected at all times.-The hotel operates seven days per week, twenty four hours per day; schedules are reflective of business needs and employees may be requested to be available to work on days, evenings, weekends and/or holidays.-Description subject to change at any time. Description is not an exhaustive list of all the tasks that may be assigned. Management reserves the right to assign or reassign tasks.-The hotel offers employment at-will, as defined under applicable law. The employment relationship can be terminated by the employee or the hotel for any reason, at any time, with or without prior notice and with or without Cause.-Reasonable accommodations may be made to enable employees to perform the essential functions of their job, absent undue hardship. I have read, and I understand the duties required for this position. I attest that I can satisfactorily perform the essential functions of the job, with or without reasonable accommodation.The posting will remain open for 7 days. The company may choose to modify the deadline to apply.Job Type: Full-timePay: $57,800.00 - $63,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Hotel Catering Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region&rsquo;s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
<h3 class="jobSectionHeader">About Four Seasons
</h3>Four Seasons is powered by our people. We are a collective of individuals who strive to be better, push boundaries, and treat others the way we would like to be treated. Across the globe, our teams create extraordinary experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone with care and respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions that enrich life through genuine human connection.
<h3 class="jobSectionHeader">About the Location
</h3>Set to become one of the region&rsquo;s premier luxury beachside destinations, The Red Sea Project stretches across pristine islands and lagoons along 200 km of coastline on Saudi Arabia&rsquo;s western shore. The new Four Seasons Resort Red Sea will be located on Shura Island, the vibrant hub of the development, featuring a yacht marina, lifestyle and leisure facilities, retail, an 18-hole golf course, and more.
Sustainability is at the core of the Red Sea destination, with renewable energy, marine conservation, and eco-friendly practices shaping its design. The resort will feature 149 rooms and suites with stunning views of white-sand beaches and turquoise waters, alongside six dining outlets, meeting and event spaces, a marine discovery center, Kids For All Seasons, a luxury spa with hammam, tennis courts, pools, and dedicated family and adult-only beaches.
<h3 class="jobSectionHeader">What You Will Do
</h3>As Guest Services Manager, you will:
<ul><li>Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations).
</li><li>Ensure a seamless arrival and departure experience, reflecting Four Seasons&rsquo; service excellence.
</li><li>Anticipate guest needs and personalize service to create memorable stays.
</li><li>Resolve guest challenges with professionalism, empathy, and swift service recovery.
</li><li>Coordinate with Housekeeping, Engineering, F&amp;B, and other departments for flawless operations.
</li><li>Supervise and train the Guest Services team, fostering a culture of service excellence.
</li><li>Monitor team productivity, guest feedback, and service standards to continuously improve.
</li><li>Support recruitment, onboarding, and training during the pre-opening phase.
</li><li>Ensure compliance with health, safety, and sustainability protocols.
</li></ul><h3 class="jobSectionHeader">What You Bring
</h3><ul><li>Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort.
</li><li>Strong leadership, training, and operational management skills.
</li><li>Passion for creating personalized guest experiences.
</li><li>Pre-opening experience is a strong advantage.
</li><li>Fluency in English is required; Arabic is an asset.
</li><li>Eligible to work in Saudi Arabia.
</li></ul><h3 class="jobSectionHeader">Knowledge &amp; Skills
</h3><ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred.
</li><li>Minimum 2&ndash;3 years of leadership experience in Guest Services/Front Office in a 5-star hotel or resort.
</li><li>Familiarity with Opera or similar PMS systems.
</li><li>Excellent organizational, problem-solving, and time management skills.
</li><li>Strong communication skills with the ability to lead a multicultural team.
</li></ul><h3 class="jobSectionHeader">What We Offer
</h3><ul><li>Competitive tax-free salary.
</li><li>Housing and transportation provided.
</li><li>30 days annual vacation plus public holidays.
</li><li>Paid home leave flights.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Worldwide complimentary stays with Four Seasons.
</li><li>Career growth and development opportunities.
</li></ul><h3 class="jobSectionHeader">Schedule &amp; Hours
</h3>Full-time role.</div>

Guest Services Manager – Four Seasons Resort, The Red Sea Shura Island

Marriott International

<div>Additional Information 
Job Number26067834 
Job CategoryHousekeeping &amp; Laundry 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts &ndash; to get it right for our guests and our business each and every time.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hotel Cleanliness Expert - The St. Regis Downtown Dubai

Travel Planning Careers

<div>
 Position Overview
 
 
 We are seeking reliable and customer-focused individuals to join our team in a fully remote role supporting hotel bookings and reservation services. In this position, you will assist clients with selecting accommodations, coordinating reservations, and ensuring all travel details are accurate and complete.
 
 
 This is an entry-level opportunity within the travel and hospitality space. No prior experience is required. Training and guidance are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with identifying and booking hotel accommodations based on their needs and preferences
 </li>
 <li>
 Provide support throughout the reservation process, including confirmations and updates
 </li>
 <li>
 Respond to customer inquiries regarding availability, pricing, and property details
 </li>
 <li>
 Verify booking information such as travel dates, guest details, and room selections
 </li>
 <li>
 Maintain accurate and organized records of client interactions and reservations
 </li>
 <li>
 Offer follow-up support prior to check-in and after stay when needed
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills with a customer service mindset
 </li>
 <li>
 Detail-oriented and able to stay organized across multiple tasks
 </li>
 <li>
 Comfortable using online systems and digital tools
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Previous customer service or hospitality experience is helpful but not required
 
 
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
 <li>
 Guided onboarding and structured training
 </li>
 <li>
 Access to hotel booking platforms and travel resources
 </li>
 <li>
 Ongoing support and skill development
 </li>
 <li>
 Flexible fully remote work environment
 </li>
 <li>
 Supportive and team-oriented culture
 
 
 
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 This role is well suited for individuals interested in hospitality, remote customer service, or travel-related work, especially those looking to build experience in reservations and booking support.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service – Booking Hotels | Entry Level

Legacy Management

<div><h1 class="jobSectionHeader">Field Support Manager
</h1>Travel 75%-95% Required | Hospitality Operations Leadership<h3 class="jobSectionHeader">
Position Summary</h3>
The Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This role is highly hands-on and requires the ability to step into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The Field Support Manager plays a critical role in ensuring operational excellence, guest satisfaction, employee engagement, and compliance with company standards.
This position requires extensive travel, with time spent in the field supporting hotel teams.<h3 class="jobSectionHeader">
Essential Duties &amp; Responsibilities</h3><h3 class="jobSectionHeader">
Guest Service &amp; Operations</h3>
This role leads by example in delivering excellent guest service, resolving concerns quickly, and ensuring quality standards are met at all occupancy levels. Responsibilities include daily room inspections, maintaining cleanliness, safety, and security, addressing operational issues, and promoting company and brand loyalty programs.<h3 class="jobSectionHeader">
Leadership &amp; Team Development</h3>
The position recruits, hires, trains, and supervises hotel employees while clearly communicating expectations and enforcing company policies. It fosters a respectful, inclusive workplace, manages performance fairly, recognizes strong work, addresses issues professionally, and supports ongoing development.<h3 class="jobSectionHeader">
Safety, Compliance &amp; Administration</h3>
This role ensures compliance with all safety, security, and regulatory requirements, including OSHA and company standards. It addresses unsafe conditions, manages audits, oversees key control and security procedures, and works with local law enforcement as needed. Financial responsibilities include payroll, cash handling, reporting, inventory control, scheduling, and understanding hotel‑level profit and loss.<h3 class="jobSectionHeader">
Sales, Community &amp; Operational Support</h3>
The position supports marketing and sales efforts through competitor analysis and market awareness, builds positive community relationships, and assists with local engagement. The role requires flexibility to perform all hotel positions as needed and to support preventive maintenance and equipment needs.<h3 class="jobSectionHeader">
Job Requirements</h3><ul><li>
Basic computer skills, including Microsoft Office.</li><li>
Strong written and verbal communication skills.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and problem‑solving skills.</li><li>
Understanding of basic engineering and maintenance principles.</li><li>
Reliable, professional, and consistent work ethic.</li></ul><h3 class="jobSectionHeader">
Education &amp; Experience</h3>
Bachelor's degree or equivalent experience preferred.
Prior hotel operations or hospitality leadership experience strongly preferred.<h3 class="jobSectionHeader">
Licenses &amp; Certifications</h3>
Valid driver's license. Must be insurable for driving.
Final candidates are subject to a pre-employment background and motor vehicle record review in accordance with company policy, as travel and driving are essential functions of this position.<h3 class="jobSectionHeader">
Physical &amp; Travel Requirements</h3><ul><li>
Ability to drive a vehicle and travel by airplane.</li><li>
Ability to inspect hotel premises, including walking hallways and stairs.</li><li>
Assist guests and staff during emergencies.</li><li>
Ability to perform the physical duties of all hotel positions.</li><li>
Extended travel required: 75%&ndash;95% of the time.</li></ul><h3 class="jobSectionHeader">
Supervisory Responsibility</h3>
Direct supervision of all staff at assigned hotel locations.<h3 class="jobSectionHeader">
Safety Requirements</h3>
Must follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties.</div>

Field Support Manager

First Hospitality

<div><h4 class="jobSectionHeader">What's in it for you&hellip;</h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader">About this job&hellip;</h4>
The Guest Service Manager leads the hotel&rsquo;s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.<h4 class="jobSectionHeader">
What you&rsquo;ll be doing&hellip;</h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">Success factors&hellip;</h4><h4 class="jobSectionHeader">
Experience &amp; Education:</h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader">Communication:</h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
<li>Physical:</li>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader">About First Hospitality&hellip;</h4>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.</div>

Guest Services Manager

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