hotel service manager

Curio - A Collection by Hilton

<div>What we offer:<ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul> 
SUMMARY
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees. 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li>
Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC &amp; franchise operating procedures for all hotels.</li><li>
Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.</li><li>
Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.</li><li>
Develops and maintains guest information files regarding the property, community and surrounding attractions.</li><li>
Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.</li><li>
Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.</li><li>
Sends out letters of confirmation or returns checks when registration cannot be accepted.</li><li>
Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.</li><li>
Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.</li><li>
Patrols public rooms, investigates disturbances, and resolves conflicts.</li><li>
Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.</li><li>
Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.</li><li>
Train, oversee, and cover Van Driver and Housemen positions when necessary</li></ul> 
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. 
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

 
Brand: Curio by Hilton
 
Address: 203 S 18th St Omaha, NE - 68102
 
Property Description: 348 Peregrine Curio by Hilton
 
Property Number: 348</div>

Hotel Guest Service Manager

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
 
 
 
 Job Description
 
 
 
 Has responsibility for the overall operations of the Hotel&rsquo;s Rooms and Food &amp; Beverage including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests. The Hotel Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.
 
 
 
 Key Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
 </li>
 <li>
 Support the hotel&rsquo;s annual budgeting process and adhere to Accor established guidelines.
 </li>
 <li>
 Assist in managing the hotel&rsquo;s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
 </li>
 <li>
 Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals
 </li>
 <li>
 Follow ACCOR protocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
 </li>
 <li>
 Be present to personally welcome key residents and patrons
 </li>
 <li>
 Be the host for Raffles Residents&rsquo; Evening Cocktail, if applicable.
 </li>
 <li>
 Help to ensure all Marketing and PR Communications are in compliance with Raffles Brand Marketing guidelines
 </li>
 <li>
 Support and help to prepare and submit the weekly GM reports to RVP of Operations and Brand President
 </li>
 <li>
 Communicate in an effective and timely manner with ExCom and the General Manager on matters which require the attention of ExCom and the General Manager
 </li>
 <li>
 Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.
 </li>
 <li>
 Comply with Raffles&rsquo; established guidelines on the hotel organizational structure and reporting lines, for example ExCom structure.
 </li>
 <li>
 Comply with Raffles&rsquo; established guidelines on recruitment, appointment and promotion of ExCom, Department Heads and colleagues.
 </li>
 <li>
 Comply with ACCOR &amp; Raffles&rsquo; established guidelines on staff fringe benefits.
 </li>
 <li>
 Be visible around the hotel and shows an active interest in our colleagues&rsquo; welfare by asking our colleagues how they are doing regularly.
 </li>
 <li>
 Lead by example in living the Raffles brand values and service culture as well as Code of Ethics
 </li>
 <li>
 Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner&rsquo;s representative
 
 
 </li>
 </ul>
 Follow appropriate protocol in communicating with the appointed Owner&rsquo;s representative and keeping the General Manager informed of such communications
 
 
 
 Qualifications
 
 
 
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Solid business / financial acumen with good understanding of luxury hotel operations
 </li>
 <li>
 Act as a role model in delivering elegant and understated service with sophistication
 </li>
 <li>
 Lead by example in building strong employee engagement
 </li>
 <li>
 Proven track record in leading a diverse culture of leaders and employees effectively
 </li>
 <li>
 Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (Arabic is desirable but not a must)
 </li>
 <li>
 Executive presence &ndash; self assured exuding quiet confidence and humility
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from reputable hotel schools preferred
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 Minimum of 5 years of luxury hotel management experience with strong Rooms &amp; F&amp;B background gained from working in key cities / resorts destinations globally.
 
 
 Additional Information
 
 
 Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
</div>

Hotel Manager

Holiday Inn Istanbul Old City

<div>
 
 
 Company Description
 
 
 
 Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.
 
 
 
 
 
 
 The Hotel Operations Manager will:
 
 
 
 &bull;	Oversee guest services and coordinate seamlessly across departments&mdash;including Front Office, Housekeeping, Technical Staff and Food &amp; Beverage.
 
 
 &bull;	Lead staff training and development programs to uphold service excellence.
 
 
 &bull;	Implement strategies that enhance efficiency, quality, and financial performance.
 
 
 &bull;	Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull;
 
 Minimum of 5 years&rsquo; experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor or a Marriott Hotel
 
 
 
 &bull;	Strong focus on Customer Service and Guest Satisfaction
 
 
 &bull;	Excellent Communication and Interpersonal skills
 
 
 &bull;	Experience in Self / Staff Training and Development
 
 
 &bull;	Ability to thrive in a fast-paced, high-performance environment
 
 
 &bull;	Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull;	Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.
 
 
 &bull;	Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.
 
 
 &bull;	Staff Development &amp; Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.
 
</div>

Hotel Operations Manager

Renaissance Hotels

Sales Manager (Group) - $60k annually plus quarterly bonus potentialLive life to discover something extraordinary. Discover the Renaissance Baronette Hotel Novi, Michigan.Hotel sales experience is required to apply to this opportunity.JOB SUMMARY:We have an exciting opportunity for a Group Sales Manager is at the Renaissance Baronette Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then we could be your perfect hotel.Here&rsquo;s a snapshot of the role and its key responsibilities:<ul><li>Managing existing and developing a new portfolio of group accounts</li><li>Sales calls, tours of the property / site inspections</li><li>Representation at key trade shows, community involvement and events</li><li>Meeting / exceeding your goals on all levels</li><li>Manages and develops relationships with key internal and external customers</li><li>Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them</li><li>Executes and supports the company's customer service standards</li><li>Provides that excellent customer service consistent with the daily service basics of the company</li><li>Sets a positive example for guest relations</li><li>Interacts with guests to obtain feedback on product quality and service levels</li></ul>We&rsquo;ll be hiring a candidate that has:<ul><li>Excellent written and verbal communication skills</li><li>Hotel group sales experience &ndash; preferable 3+ years</li><li>Ability to reach targets &amp; develop dynamic sales strategies</li><li>System Knowledge: Strong Consolidate Inventory Total Yield (CITY) system</li></ul>If you&rsquo;ve got authentic style, natural curiosity and a warm way with people then you&rsquo;re in the right place. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That&rsquo;s why we&rsquo;re not just looking for anyone. We&rsquo;re looking for someone like you.Benefits of Working for Concord HospitalityWe offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, company paid and voluntary life insurance, company paid short term and voluntary long disability options, 401K options with match, tuition assistance, discounted room rates, paid time off, bonus, plus training &amp; development and career advancement opportunities.Why Concord?Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our &ldquo;Associate First&rdquo; culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.&ldquo;We Are Concord!&rdquo; We support diversity and inclusion through our mission to be a &ldquo;Great Place to Work for All.&quot;Job Type: Full-timePay: Up to $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Sales Manager (Group)- Full Service Hotel

AI Tech

Now Hiring: Hotel Sales ExecutiveLocation: Dubai, UAE Property Type: 4-Star Hotel (350 Rooms) Employment Type: Full-time Salary: AED 6,000 &ndash; 10,000 per month (plus attractive incentives)About UsWe are a prestigious 4-star hotel located in the heart of Dubai, featuring 350 stylish rooms and suites, award-winning restaurants and bars, and modern conference and event facilities. Known for our service excellence and dynamic guest experiences, our hotel caters to corporate travelers, leisure guests, and MICE groups from across the region and beyond.As part of our continued growth, we are looking for a motivated and energetic Hotel Sales Executive to join our Sales &amp; Marketing team. This is an exciting opportunity for a driven hospitality professional eager to grow their career in a fast-paced and rewarding sales environment.Job PurposeThe Hotel Sales Executive will support the Sales Department in generating new business, maintaining existing accounts, and maximizing revenue opportunities across corporate, leisure, and MICE segments. The role focuses on proactive sales calls, client servicing, and assisting the Sales Manager in achieving departmental targets and overall hotel goals.Key Responsibilities<ul><li>Actively source new business through sales calls, networking, and online platforms.</li><li>Support the Sales Manager and Director of Sales in implementing sales strategies and achieving revenue goals.</li><li>Handle inquiries, prepare quotations, and follow up on proposals to convert leads into confirmed business.</li><li>Maintain relationships with existing corporate clients, travel agents, OTAs, and event organizers.</li><li>Conduct site inspections and client meetings to showcase hotel facilities and services.</li><li>Maintain an updated database of clients and sales activities using CRM systems.</li><li>Monitor competitor activities and market trends to identify new opportunities.</li><li>Coordinate with the Reservations, Front Office, and Events teams to ensure seamless service delivery.</li><li>Participate in trade shows, exhibitions, and networking events when required.</li><li>Prepare regular activity reports and updates for the Sales Manager.</li></ul>Requirements<ul><li>Minimum 2&ndash;4 years of hotel sales experience in the UAE (preferably in 4-star or 5-star properties).</li><li>Solid understanding of the Dubai hospitality and corporate travel market.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Proficient in Microsoft Office and hotel sales systems .</li><li>Bachelor&rsquo;s degree or diploma in Hospitality, Business, or Marketing.</li><li>Valid UAE driving license (preferred but not mandatory).</li><li>Self-motivated, well-organized, and target-driven individual with a passion for sales and guest relations.</li></ul>What We Offer<ul><li>Competitive salary: AED 6,000 &ndash; AED 10,000 per month</li><li>Monthly incentive plan based on performance and revenue contribution</li><li>Career development and internal promotion opportunities within a growing hotel group</li><li>Comprehensive benefits including health insurance, meals, uniform, and duty transport (where applicable)</li><li>Exposure to a high-performing and award-winning hospitality environment</li></ul>Ideal CandidateYou are an ambitious and proactive sales professional who enjoys building connections, creating opportunities, and contributing to the hotel&rsquo;s success. You bring enthusiasm, professionalism, and a strong drive to achieve sales targets while providing exceptional client service. This role is ideal for someone looking to grow within the sales hierarchy of a reputable 4-star hotel brand in Dubai.How to ApplyIf you are passionate about hospitality sales and ready to take the next step in your career, please submit your CV and cover letter through this platform.Only candidates with relevant hotel sales experience in the UAE will be considered.Job Type: Full-timeExperience: Hotel Sales: 2 years (Required)Job Type: Full-timePay: AED6,000.00 - AED10,000.00 per month

Hotel Sales Executive

Accor Group

What You ll Do * Greet and escort guests to their tables with genuine warmth and professionalism * Maintain a high standard of presentation, grooming, and interpersonal interaction * Take guest reservations, manage waitlists, and coordinate table seating efficiently * Ensure guest satisfaction from arrival to departure by anticipating and addressing needs * Assist the restaurant manager and service team with daily operations and guest communication * Promote menu knowledge, special promotions, and handle guest inquiries with clarity * Collaborate with kitchen and service staff to ensure seamless service delivery * Monitor cleanliness and readiness of the dining area and entryway at all times * Participate in regular briefings and trainings related to service, safety, and hygiene standards * Maintain accurate guest records, hand over business cards, and support guest loyalty efforts * Log all guest concerns or special occasions to support personalized service * Adhere to Accor s safety, hygiene, fire, and emergency protocols Candidate Requirements * Diploma or degree in Hotel Management or Hospitality-related field * Strong interpersonal, communication, and customer service skills * Fluent in English; additional language proficiency is a plus * Previous experience in a hotel or upscale restaurant preferred * Well-groomed, organized, and adaptable in a fast-paced environment * Basic knowledge of POS systems and reservation platforms * Willingness to work in shifts, including evenings and weekends Why Join Us * Access to exclusive Accor employee benefits and global discounts * Opportunities for career advancement across Accor s worldwide network * Continuous learning through internal development academies * A values-driven culture that emphasizes trust, innovation, and respect * Play a central role in delivering exceptional guest moments every day About the Company Accor is a world-leading hospitality group with over 5,600 hotels, 45 brands, and a presence in more than 110 countries. In Dubai, Accor s diverse hotel portfolio offers dynamic opportunities for service professionals to grow and thrive. We believe in hospitality from the heart, encouraging every team member to bring passion, personality, and purpose to every guest interaction. Join us and shape the future of modern hospitality. Post Details

Restaurant Host - Guest Relations and Service Excellence - Accor Dubai

GF Hotels and Resorts

<div>NOW HIRING: General Manager &mdash; DoubleTree by Hilton Fort Worth South Hotel &amp; Conference Center Managed by GF Hotels &amp; Resorts 
We are seeking a top-performing, highly motivated General Manager to lead the newly renovated DoubleTree by Hilton Fort Worth South, a full-service property featuring 20,000 sq. ft. of flexible event space and the on-site Smoke &amp; Barrel Restaurant. 
This is not a passive leadership role &mdash; we are looking for a hands-on operator who thrives in a fast-paced environment and is obsessed with profitability, operational efficiency, and measurable performance metrics such as GOP, NOI, RevPAR, and guest satisfaction scores. The ideal candidate has deep local market knowledge, a proven track record of success, and is passionate about building and leading high-performing teams. 
Compensation: Performance-based compensation. Exceptional candidates will earn exceptional rewards. We are committed to recognizing and incentivizing those who deliver. 
At GF Hotels Resorts, we believe the right people drive the best results. If you&rsquo;re ready to lead a high-profile asset with full support and high expectations &mdash; we want to hear from you.
Responsibilities:
Key Expectations:<ul><li>
Lead with integrity, energy, and a relentless focus on results</li><li>
Drive performance through data, accountability, and smart execution</li><li>
Take an active role in all aspects of hotel operations, including sales calls, revenue strategy, labor management, and cost control</li><li>
Build a lean, efficient, guest-centric operation focused on excellence</li><li>
Collaborate closely with a large on-property sales team to maximize topline growth</li><li>
Set a high bar and lead from the front &mdash; this is not a desk job</li></ul>
Qualifications:
Requirements:<ul><li>
Prior full-service General Manager experience is required</li><li>
Food and Beverage experience is required, preferably in a branded, full-service environment</li><li>
Proven ability to drive GOP, NOI, and outperform market benchmarks</li><li>
Exceptional work ethic, professionalism, and trustworthiness</li><li>
Deep knowledge of the Fort Worth/Dallas hospitality market</li><li>
Strong leadership, training, and team-building skills</li><li>
Experience working with brand standards (Hilton preferred)</li></ul>
About Company 
GF Hotels and Resorts, based in Philadelphia, Pennsylvania, is a full-service hospitality ownership and management company that, through its operating affiliates, works on behalf of a variety of individual owners, real estate funds, and institutional lenders. GF believes in the enterprising spirit with a promise of integrity and an overall passion for hospitality.
At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.</div>

Hotel General Manager

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