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hotel service supervisor

Accor Group

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members Why Join Us * Be part of a respected global hospitality brand with properties across 110 countries * Opportunities for professional growth and international career development * Supportive, inclusive environment with a strong culture of empowerment * Competitive tax-free salary paid in UAE Dirhams * Staff accommodation, annual leave, and medical insurance included * Access to employee discounts across Accor s hotels, restaurants, and wellness facilities * Performance-based incentives and global mobility opportunities

Reservations Supervisor Hotel - Resort

Crowne Plaza Hotel

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
<ul>
<li>Provide prompt, courteous and efficient service to all guests</li>
<li>Achieve a high level of customer satisfaction through personalized service from arrival till departure
</li><li>Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li>
<li>Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li>
</ul>
Ideally, you'll have a minimum of 1 to 2 years&rsquo; experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task &amp; meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Assistant at Crowne Plaza Dubai Marina

<div>At Crowne Plaza&reg; Hotels &amp; Resorts our goal is to make business travel work. That&rsquo;s where you come in. When you are part of the Crowne Plaza Hotels &amp; Resorts brand you&rsquo;re more than just a job title. At Crowne Plaza we look for people who are dynamic and passionate! People who excel in their role and help our guests succeed too.

The soon to debut Crowne Plaza Dubai Marina will be the perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We have an exciting opportunity for you as Accommodation Attendant to join our enthusiastic pre-opening team at Crowne Plaza Dubai Marina.

As Accommodation Attendant you are responsible for assisting the Human Resources team in managing all the respective Human Resources functions in order to meet the strategic business objectives. The role involves development and implementation of strategies and policies and will include key responsibilities such as:

SPECIFIC DUTIES &amp; RESPONSIBILITIES:
<ul>
<li>Reports to work on time in correct and clean uniform.</li>
<li>Ensures cleanliness and hygiene is maintained at all times.</li>
<li>Cleans all common areas and public areas in and around the accommodation.</li>
<li>Prepares maintenance requests with regard to any repair and maintenance requirement in the accommodation.</li>
<li>Follows-up on pending maintenance requests.</li>
<li>Prepares rooms for new arriving colleagues.</li>
<li>Ensures that room/accommodation of new arriving colleague is in hygienic and good condition.</li>
<li>Maintains an inventory of all linen purchased for the colleagues</li>
<li>Maintains the furniture store of the accommodation.</li>
<li>Brings to the attention of the Accommodation Supervisor any complaint or concern regarding the accommodation.</li>
<li>Ensures that any misuse of equipment or FF&amp;E in the accommodation is brought to the attention of the HR Manager.</li>
<li>Any other tasks related to Accommodation and HR whenever instructed by the HR Manager.</li>
</ul>
GENERAL RESPONSIBILITIES
<ul>
<li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li>
<li>To generally promote and ensure good inter-departmental relations.</li>
<li>To display a pleasant manner and positive attitude at all times, and to promote a good company image to guests and colleagues.</li>
<li>To demonstrate pride in the workplace and display pleasant personal appearance at all times.</li>
<li>To abide by Company and Hotel rules and regulations at all times.</li>
<li>To ensure that standards required by Law are complied with and maintained at all times.</li>
</ul>
OCCASSIONAL RESPONSIBILITIES
<ul>
<li>Reports any equipment failures or problems to the Engineering department.</li>
<li>Reports suspicious activities, persons or objects to the Security and Safety department.</li>
<li>Participates in Trainings and other development activities as scheduled by the company.</li>
<li>Participates in Corporate Social Responsibility programs organized by the company.</li>
<li>To perform and comply with any reasonable request made by Management to the best of your ability.</li>
</ul>
The ideal candidate must 3 to 5 years of progressive work-related experience in the same role in a 5* city hotel in Dubai and has strong capabilities in handling administrative tasks &amp; organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Must promote and ensure good inter-departmental relations. Also must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.

IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. 
 
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Accommodation Attendant at Crowne Plaza Dubai Marina

Mandarin Oriental Hotel Group

Based at the Mandarin Oriental Downtown, Dubai, within the Lobby Lounge in Dubai, the Food and Beverage Supervisor will oversee and personally involve all operational aspects of a particular shift to ensure all service steps are followed and guarantee every guest is delighted. The role is responsible for ensuring the highest standards of service, managing and developing our team, and delivering exceptional dining experience for our guests. The F&amp;B Supervisor reports to the Assistant Manager.br&gt; As an F&amp;B Supervisor, you will be responsible for the following duties:<ul><li>Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction, while maintaining compliance with health, safety, and sanitation regulations.</li><li>Conduct regular inspections to maintain a clean, safe, and organized environment, and understand and explain the outlet s concept and offerings to guests and colleagues.</li><li>Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively, reporting severe issues to managers.</li><li>Support the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality, and ensuring proper menu presentation.</li><li>Train colleagues, identify learning and development needs, and foster a positive work environment, promoting teamwork and addressing conflicts.</li><li>Engage warmly with guests, ensure customer satisfaction, create WOW moments, and participate in regular meetings to discuss operational updates and improvements.</li></ul>

F&B Supervisor - Lobby Lounge

Job Title Front Office Supervisor Floating Heritage Hotel Dubai, UAE Job Description Front Office Supervisor Floating Heritage Hotel Dubai, UAE Join the legendary Queen Elizabeth II (QE2) Hotel in Dubai, the only permanently docked ocean liner-turned-hotel in the region. This iconic destination offers guests a blend of British heritage and modern luxury. As a Front Office Supervisor, you ll lead guest reception operations aboard a truly unique hospitality experience. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor at the QE2 Hotel, you will play a key role in ensuring seamless front desk operations, exceptional guest service, and coordination across departments. From supervising check-ins to guiding the team through night audits and room allocations, your leadership will help deliver a memorable experience aboard this historic luxury vessel. What You ll Do: * Supervise the front office team and coordinate work schedules, attendance, and shift planning * Ensure prompt and professional check-in and check-out procedures, including room allocation and payment verification * Oversee guest arrivals and special room requests; review reservations and guest correspondence in advance * Monitor and optimize communication between front office, housekeeping, and other departments * Conduct daily briefings and ongoing service training to maintain hospitality standards * Handle and resolve guest concerns, ensuring satisfaction with attention to detail * Perform duties during night shift operations, including audit procedures and system transitions * Ensure accurate guest documentation and reservation data using Opera * Personally inspect VIP or blocked rooms prior to arrival Ideal Profile: * Previous leadership experience in a hotel front office setting * Proficient in Microsoft Windows and Opera PMS * Strong interpersonal, conflict resolution, and guest service skills * Professional appearance and high reliability * Comfortable working under pressure in a fast-paced, luxury hospitality environment * Committed to teamwork, service excellence, and guest satisfaction

Front Office Supervisor Floating Heritage

Duserve Facilities Management

MAIN PURPOSE The Soft Services Supervisor is responsible for organizing and coordinating Soft Services for the offices in the UAE. Ensures consistency and quality services across the portfolio implementing and, in some cases, establishing controls and performance KPIs. Works closely with the rest of the BOS (Building and Office Services) team and external contractors to provide the related services in an effective, efficient, and timely manner. Implement procedures to ensure organizational effectiveness and efficiency for the office portfolio. KEY RESPONSIBILITIES Office and Site Operation • Ensure high-level service on receptions, telephone operators, cleaning and cafeterias and track performance. • Develop manage and track changes on services. • Propose, defines, and implement food and beverage services for offices in Dubai. • Responsible for arranging Soft Service-related supplies. • Manage parking spaces. • Liaise with Building management to align on office related matters such as access cards, office keys, parking, Pest control, etc. • Communication with suppliers and partners ensuring positive collaboration. Office Equipment • Supervising implementation of new office systems, processes, and procedures • Responsible for the cleaning of all offices and for ordering necessary supplies/equipment, including relations with service vendors Archiving • Track archiving policies and procedures. Travel Management • Ensure corporate rates are in place and communicated (airlines, cars and hotels) • Performance management of travel service provider (quarterly review meetings, CS survey) • Second level of support for travel bookings Team Management • Support and guide direct and indirect reports whether locally or remotely • Support and guide external staff assigned to support the group. Change Management • Propose and support change management processes such as Flexible work environments as well as others within Dubai. • Innovate by proposing and implementing new initiatives. Location: Dubai, UAE

Hospitality Supervisor

Explore 5831+ Hotel service supervisor in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.