hotel service supervisor

Inspire Management Training Center

We are seeking a Spa Supervisor to oversee the daily operations of the spa department at a luxury hotel and resort property. This role focuses on ensuring exceptional guest experiences, managing spa staff, and maintaining high standards of service and hygiene in line with luxury hospitality expectations.Key Responsibilities:<ul><li>Supervise and coordinate daily spa activities to ensure smooth operations.</li><li>Train, mentor, and motivate spa therapists and support staff.</li><li>Monitor guest satisfaction and handle feedback or complaints professionally.</li><li>Maintain spa cleanliness, hygiene, and safety standards.</li><li>Manage appointment scheduling and resource allocation efficiently.</li><li>Assist in inventory control and ordering of spa supplies and products.</li><li>Ensure compliance with all health and safety regulations.</li><li>Collaborate with other hotel departments to enhance guest experience and promote spa services.</li></ul>Qualification, Experience and Skills<ul><li>3-4 years of experience as a Spa Supervisor or in a similar role within luxury hotels or resorts in the GCC.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of spa treatments, products, and industry standards.</li><li>Ability to handle guest feedback professionally and resolve issues promptly.</li><li>Good organizational and multitasking skills.</li><li>Flexibility to work shifts, including weekends and holidays.</li></ul>Benefits:<ul><li>Competitive Salary and other allowances</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Spa Supervisor in 5 Star luxury hotels in the GCC: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Diploma or Certificate in Spa Therapy (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Spa Supervisor (Luxury Hospitality)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
<h2 class="jobSectionHeader">The Role of the Mechanic Supervisor
</h2>As a Mechanic Supervisor, you play a vital leadership role in ensuring the efficient operation, maintenance, and safety of all mechanical systems across the hotel. You oversee and support the engineering team while ensuring that mechanical, electrical, HVAC, refrigeration, and plumbing systems are maintained to the highest standards.
In this role, you are responsible for supervising preventive maintenance programs, coordinating corrective repairs, and ensuring prompt resolution of technical issues. Your expertise allows you to guide the team in troubleshooting complex problems, implementing effective solutions, and recommending improvements to enhance operational efficiency and asset longevity.
Beyond systems, you ensure the upkeep and functionality of building components, furniture, fixtures, and equipment. You lead by example, maintaining a safe, well-functioning, and comfortable environment for guests and employees alike.
When specialized expertise is required, you assess technical needs and coordinate with external contractors, ensuring work is completed efficiently, safely, and in compliance with Four Seasons standards.
Your contribution as a Mechanic Supervisor is essential to maintaining the hotel&rsquo;s reputation for excellence, supporting smooth operations across all departments, and safeguarding the property&rsquo;s valuable assets.
<h2 class="jobSectionHeader">Four Seasons Hotel Riyadh
</h2>Located in a prime position in the heart of the capital within the iconic 99-storey Kingdom Tower, Four Seasons Hotel Riyadh offers unparalleled access to key business districts, shopping centers, and cultural landmarks. The hotel features 276 spacious and light-filled rooms, including 39 luxury suites.
Area of Responsibility:
 
Engineering, Food &amp; Beverage, Events, Spa &amp; Wellness
<ul><li>Three exceptional dining venues with a total seating capacity of 250 guests
</li><li>Event facilities offering 7,213 square meters (77,640 square feet) of flexible Ballroom and Meeting Room space
</li><li>A world-class spa with 8 treatment rooms for male guests and 1 dedicated female treatment room, along with high-end wellness facilities and a fully equipped fitness center
</li></ul><h2 class="jobSectionHeader">Knowledge and Skills
</h2><ul><li>Minimum 3&ndash;5 years of experience in mechanical or general maintenance within a luxury, fast-paced environment, with prior supervisory experience preferred
</li><li>Strong technical knowledge across mechanical, HVAC, plumbing, electrical, and refrigeration systems
</li><li>Proven leadership, team supervision, and task coordination skills
</li><li>Excellent attention to detail and strong problem-solving abilities
</li><li>Diploma or degree in a relevant technical field is an advantage
</li><li>Good command of the English language
</li></ul><h2 class="jobSectionHeader">What to Expect
</h2><ul><li>Competitive net salary in a tax-free environment
</li><li>Housing provided by the hotel
</li><li>Transportation provided by the hotel
</li><li>21 days annual vacation
</li><li>10 public holidays per year
</li><li>Paid home leave tickets
</li><li>Complimentary employee meals
</li><li>Medical and life insurance
</li><li>Employee Assistance Program
</li><li>Worldwide complimentary room nights with Four Seasons
</li><li>Laundry/dry cleaning provided for work attire
</li><li>Career growth and development opportunities</li></ul></div>

Mechanic Supervisor, Four Seasons Hotel Riyadh

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 
 
 
 Safety Supervisor &ndash; The Role
 
 
 
 As a Safety Supervisor, you will be responsible for overseeing the day-to-day safety and security operations of the property, ensuring the safety of all guests, employees, and hotel assets. You will support the implementation, monitoring, and continuous improvement of all safety and security policies, procedures, and standards in line with Four Seasons expectations.
 
 
 You will ensure all incidents related to safety, security, potential liabilities, and insurance requirements are accurately documented and reported, while maintaining a safe and secure environment at all times.
 
 
 Four Seasons Hotel Riyadh
 
 
 Located in a prime address in the heart of the capital, Four Seasons Hotel Riyadh is nestled within the iconic 99-storey Kingdom Tower. The hotel offers unparalleled proximity to key business districts, shopping destinations, and cultural landmarks, featuring 276 spacious and light-filled rooms, including 39 luxurious suites.
 
 
 Food &amp; Beverage
 
 
 The hotel features three exceptional dining venues, offering a combined seating capacity of 250 guests.
 
 
 Our event facilities include a combination of ballrooms and meeting rooms, totaling 7,213 square meters (77,640 square feet) of versatile event space, ideal for hosting a wide range of occasions.
 
 
 Spa &amp; Wellness
 
 
 Our world-class spa offers an exceptional wellness experience, featuring 8 treatment rooms for male guests and 1 exclusive treatment room for female guests, complemented by premium facilities and a fully equipped fitness center.
 
 
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Reading, writing, and oral proficiency in the English language
 </li>
 <li>
 Proven experience supervising personnel in safety, lifesaving, or property protection environments
 </li>
 <li>
 Certified and experienced in CPR, First Aid, firefighting, and crowd control
 </li>
 <li>
 Previous experience in police, security, or safety operations is required
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 <ul>
 <li>
 Competitive net salary in a tax-free environment
 </li>
 <li>
 Competitive housing allowance
 </li>
 <li>
 Transportation allowance
 </li>
 <li>
 21days annual leave
 </li>
 <li>
 10 public holidays per year
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Medical and life insurance
 </li>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Worldwide complimentary room nights with Four Seasons
 </li>
 <li>
 Laundry / dry cleaning provided for work attire
 </li>
 <li>
 Growth and development opportunities
 </li>
 </ul>
</div>

Safety Supervisor (Local Only), Four Seasons Hotel Riyadh

MONSOON EMPRESS

Wanted Maintenance Supervisor for a 5 Star Hotel in Ernakulam. Those who have ITI or Diploma in Electrical with relevant Hotel Maintenance experience may apply.Free food &amp; accommodation will be provided.Job Type: Full-timePay: ₹22,000.00 - ₹24,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Hotel Maintenance Supervisor

The Stewarding Supervisor is responsible for overseeing daily stewarding operations within a luxury hotel, ensuring exceptional standards of cleanliness, hygiene, and operational effectiveness. This position plays a key role in supporting the Culinary and Food &amp; Beverage teams while maintaining full compliance with five-star food safety and sanitation standards.Key Responsibilities<ul><li>Supervise and coordinate stewarding activities across kitchens, restaurants, and banquet facilities</li><li>Prepare duty rosters, allocate tasks, and monitor staff performance</li><li>Ensure all kitchen equipment, utensils, crockery, cutlery, and back-of-house areas are maintained to luxury hospitality standards</li><li>Enforce strict compliance with food safety policies, hygiene regulations, and HACCP guidelines</li><li>Oversee the safe and proper use of cleaning chemicals, tools, and machinery</li><li>Conduct routine inspections of stewarding areas to ensure cleanliness and operational readiness</li><li>Monitor and maintain adequate stock levels of kitchen equipment and cleaning supplies</li><li>Liaise with Culinary, F&amp;B, and Engineering teams to address operational needs and maintenance issues</li><li>Train and mentor stewarding team members on cleaning procedures, safety standards, and SOPs</li><li>Ensure effective waste disposal, recycling practices, and adherence to sustainability initiatives</li></ul>Skills &amp; Experience<ul><li>Previous experience as a Stewarding Supervisor or Senior Steward within a luxury hotel or resort environment</li><li>Strong understanding of hygiene standards, HACCP principles, and sanitation procedures</li><li>Demonstrated leadership experience with the ability to supervise and develop a team</li><li>Strong organizational and multitasking abilities</li><li>Effective communication and coordination skills</li><li>Valid Food Safety and Hygiene certification required</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Stewarding Supervisor in Luxury 5 Star Hotels: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Steward Supervisor (Luxury Hospitality)

Sofitel

<div>Job Description 
MAIN DUTIES:
Administration<ul><li>
Coordinate and assist with organizational mailings, as needed.</li><li>
Attend other corporate department meetings, as needed.</li><li>
Schedule activities for guests.</li><li>
Trace relevant statistics about clientele</li><li>
Coordinate all activities for guests with concierge</li><li>
Answer and send emails following Sofitel email etiquettes</li><li>
Assist with check-in / check-out, especially for VIP</li><li>
Assist staff with language and culture</li><li>
Coordinate with security department for any guest incident in the hotel</li><li>
Assist with translations particularly for e-mails</li><li>
Provide feedback from guests to GEX Manager for action</li></ul>
Financial and Revenue Responsibilities<ul><li>
Sells special set ups f.e. for birthday, Anniversary, etc.</li><li>
Is close with room dining and housekeeping to make sure the set ups will be in guests room</li></ul> 
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Guest Experience Responsibilities<ul><li>
Acts as Supervisor in all aspects of the Front Lobby</li><li>
Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments</li><li>
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction</li><li>
Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies</li><li>
Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience</li><li>
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.</li><li>
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li><li>
Knowledgeable about the SOPs.</li><li>
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)</li><li>
Provide guest room tours and escort VIPs and other guests to guest rooms</li><li>
Inspect guest rooms before their arrival.</li><li>
Handles requests for late checkouts according to established hotel procedures</li><li>
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information</li><li>
Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.</li></ul>
Miscellaneous<ul><li>
To be flexible and extend job duties to carry out any other reasonable duties if required</li><li>
Gives always his best that the guest is happy and has no need to worry in his holidays</li><li>
To be flexible and to carry out any other reasonable duties and responsibilities if required</li><li>
To attend trainings and meetings as and when required</li><li>
To assess situations and to be able to react accordingly through analysis and perspective</li><li>
To be available in front of the guests and colleagues</li><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul></div>

Guest Experience Supervisor - Arabic Speaker / Additional Language

Mango Grove Hotel

We are a 97 Room Hotel with Bar &amp; Restaurant &amp; 2 banquet HallsWe are looking for a dynamic Maintenance SupervisorHis job profile will include<ul><li>Managing all hotel asset preventive maintenance</li><li>Manage hotel maintenance team, organizing efforts around providing a premier facility to support positive guest experience</li><li>Represents engineering department in management meetings</li><li>Plan, prioritize and schedule maintenance tasks</li><li>Respond to guest maintenance requests</li><li>Leads installation of all new equipment</li><li>Ensures proper record keeping for hotel audits and inspections</li><li>Ensures parts inventory is sufficient to handle reactive work orders</li><li>Perform daily and weekly property inspections</li><li>Provide training and mentorship to engineering department</li></ul>Job Types: Full-time, PermanentPay: From ₹25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Food provided</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Total: 7 years (Preferred)</li></ul>Work Location: In person

Hotel Supervisor Maintenance

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