hotel service supervisor

Alberigo Hotel Managment

Hotel Operations SupervisorJob Summary Join our team as an Operations Supervisor, where you&rsquo;ll help create a welcoming, reliable, and well-run environment for both guests and team members. In this role, you&rsquo;ll support daily hotel operations across Front Desk, Housekeeping, and Maintenance, ensuring everything runs smoothly and consistently. We&rsquo;re looking for someone who leads by example, values teamwork, and takes pride in being dependable and supportive.Key ResponsibilitiesReliability &amp; Team Support<ul><li>Demonstrate strong attendance and dependability, setting the tone for the team</li><li>Help ensure shifts are covered and operations run smoothly each day</li><li>Support team members in staying organized, prepared, and successful in their roles</li><li>Step in when needed to assist across departments</li></ul>Guest Experience<ul><li>Provide friendly, responsive service and create a positive guest experience</li><li>Assist with resolving guest concerns in a timely and professional manner</li><li>Help maintain strong guest satisfaction and service standards</li></ul>Team Leadership<ul><li>Supervise and support Front Desk and Housekeeping teams</li><li>Provide guidance, coaching, and encouragement to team members</li><li>Foster a positive, respectful, and accountable work environment</li></ul>Daily Operations<ul><li>Assist with check-in/check-out flow and daily hotel activity</li><li>Help maintain clean, safe, and well-presented guest rooms and public areas</li><li>Support adherence to company policies and safety standards</li></ul>Administrative Support<ul><li>Assist with scheduling and staffing needs</li><li>Monitor supplies and inventory levels</li><li>Support reporting, audits, and daily operational tasks</li></ul>Qualifications<ul><li>Previous hotel experience required (Supervisory experience a plus)</li><li>Strong communication and teamwork skills</li><li>Reliable, organized, and solutions-oriented</li><li>Ability to multitask in a fast-paced environment</li><li>Flexible schedule, including weekends and holidays</li><li>Familiarity with PMS systems (HotelKey, Opera, etc.) is helpful</li></ul>What Success Looks Like<ul><li>A dependable, supportive team environment</li><li>Smooth daily operations with good communication</li><li>Positive guest feedback and satisfaction</li><li>A clean, welcoming, and well-maintained hotel</li></ul>Pay: $16.50 - $18.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Hotel Operations Supervisor

Alfaheed company

إعلان وظيفي &ndash; مشرف استقبال (Front Office Supervisor)<ul><li>الموقع: جدة - الرياض</li></ul>تعلن شركة فندقية عن توفر شاغر وظيفي بمسمى: مشرف استقبالالمهام والمسؤوليات:<ul><li>الإشراف على موظفي الاستقبال وضمان تقديم خدمة عملاء عالية المستوى.</li><li>متابعة إجراءات تسجيل دخول وخروج النزلاء وفق المعايير الفندقية.</li><li>حل شكاوى النزلاء والتعامل مع الملاحظات لضمان رضا العملاء.</li><li>التنسيق مع الأقسام الأخرى لضمان سير العمل بسلاسة.</li><li>تدريب الموظفين الجدد ومتابعة التزام الفريق بالسياسات والإجراءات.</li></ul>الشروط والمتطلبات:<ul><li>خبرة عملية لا تقل عن 5 سنوات في إدارة أو إشراف المكاتب الأمامية.</li><li>خبرة مثبتة في فنادق 4 نجوم أو أعلى.</li><li>مهارات قيادية وتنظيمية عالية.</li><li>إتقان اللغة الإنجليزية تحدثًا وكتابة (يفضل).</li><li>مهارات تواصل قوية وخبرة في خدمة العملاء.</li></ul>Job Vacancy &ndash; Front Office SupervisorLocation: Jeddah &ndash; RiyadhA hotel company is announcing a job opening for the position of: Front Office SupervisorKey Responsibilities:<ul><li>Supervise front desk staff and ensure a high level of customer service.</li><li>Oversee guest check-in and check-out procedures in accordance with hotel standards.</li><li>Handle guest complaints and feedback to ensure customer satisfaction.</li><li>Coordinate with other departments to ensure smooth operations.</li><li>Train new employees and monitor team compliance with policies and procedures.</li></ul>Requirements:<ul><li>Minimum of 5 years of experience in front office management or supervision.</li><li>Proven experience in 4-star hotels or above.</li><li>Strong leadership and organizational skills.</li><li>Proficiency in English (spoken and written) is preferred.</li><li>Excellent communication skills and customer service experience.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٣٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

مشرف استقبال فندقي - Front Office Supervisor Hotel

The Redondo Beach Hotel

<div>The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
<h5 class="jobSectionHeader">
Essential Functions and Responsibilities of the job include but are not limited to:</h5>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel</li>
<li>Communicate effectively with guests and fellow team members.</li>
<li>Be proficient at all Guest Service systems and processes</li>
<li>Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction</li>
<li>Oversee and ensure accountability in all aspects of Guest Service Team&rsquo;s performance</li>
<li>Responsible for all front office activity during scheduled shifts</li>
<li>Monitor and adjust room availability status</li>
<li>Check travel agent commissions, franchise frequent stay program activity and central reservations</li>
<li>Monitor and complete filing of registration cards, reservations, correspondence and no-shows</li>
<li>Check Maid&rsquo;s list and ensure room availability status is accurate</li>
<li>Check and audit banks.</li>
<li>Check dry cleaning status</li>
<li>Submit daily report to Guest Services Manager or General Manager (written or verbal).</li>
<li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone</li>
<li>Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations</li>
<li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel</li>
<li>Perform other duties as assigned, requested or deemed necessary by Management</li>
</ul>
Health Benefits, Travel Perks &amp; More 
Medical, Dental &amp; Vision Benefits, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $20.00 - $24.00/hour</div>

Guest Service Supervisor

Oceanpoint Ranch

<div>Oceanpoint Ranch is looking for a Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Oceanpoint Ranch is set amidst 9 acres of lush grounds and classic California coastline. From brand new ranch-chic guest rooms to lawn games for guest to enjoy. The Hotel has on-site dining to a private trail to the shores of Cambria&rsquo;s Moonstone Beach.
<h5 class="jobSectionHeader">Essential Functions and Responsibilities of the job include but are not limited to:</h5>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.</li>
</ul><ul><li>Communicate effectively with guests and fellow team members.</li>
</ul><ul><li>Be proficient at all Guest Service systems and processes.</li>
</ul><ul><li>Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.</li>
</ul><ul><li>Oversee and ensure accountability in all aspects of Guest Service Team&rsquo;s performance.</li>
<li>Responsible for all front office activity during scheduled shifts.</li>
</ul><ul><li>Monitor and adjust room availability status.</li>
</ul><ul><li>Check travel agent commissions, franchise frequent stay program activity and central reservations.</li>
</ul><ul><li>Monitor and complete filing of registration cards, reservations, correspondence and no-shows.</li>
</ul><ul><li>Check Maid&rsquo;s list and ensure room availability status is accurate.</li>
</ul><ul><li>Check and audit banks.</li>
</ul><ul><li>Check dry cleaning status.</li>
</ul><ul><li>Check time cards to posted schedule.</li>
</ul><ul><li>Submit daily report to Guest Services Manager (written or verbal).</li>
</ul><ul><li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.</li>
</ul><ul><li>Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.</li>
</ul><ul><li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.</li>
</ul><ul><li>Perform other duties as assigned, requested or deemed necessary by management.</li>
</ul>
Health Benefits, Travel Perks &amp; More 
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $22.00 to $24.00/hour depending on experience</div>

Northwest x Southern Hospitality

<div>The Hyatt Place Fairbanks, AK, managed by Northwest x Southern Hospitality (NSH) is looking for a courteous, customer service driven, happy, energetic, ambitious,inspired type Guest Services Supervisor to join our growing hospitality team! If you think you are ready for the exciting world of hospitality then Northwest x Southern Hospitality is for you!
Summary of position: Supervise Front Desk and at times, Guest Service activities during shift and provide efficient and courteous service to each guest, maximizing room revenues through accordance to standards, policies and position tasks set by the hotel and Northwest x Southern Hospitality. Full job description available upon request.
Qualifications: You must meet minimum age requirements to apply and be available to work nights, weekends and holidays. Prior hotel or hospitality experience preferred.
We offer a competitive salary and excellent benefits, and industry discounts. Potential for promotional opportunities to other NSH properties including Marriott, IHG , Hyatt and Hilton brands.
To learn more about our company please visit our web site at www.nwxsouthern.com
Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law.</div>

Guest Services Supervisor - Hyatt Place Hotel

Hotel Equities

<div>voco, The Shelby in Myrtle Beach, SC has an immediate opening for an experienced Hotel Front Office Supervisor. 
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.<ul><li>
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li><li>
Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li><li>
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li><li>
Promptly respond to and resolve guest complaints</li><li>
Answer telephone promptly and properly being polite, courteous, and friendly</li><li>
Be friendly, thorough, accurate and efficient in taking reservations</li><li>
Be friendly, thorough, accurate and efficient in performing Check-ins</li><li>
Be friendly, thorough, accurate and efficient in performing Check-outs</li><li>
Assist guests with luggage upon their arrival to and departure from the hotel</li><li>
Use the guests&rsquo; names</li><li>
Be knowledgeable and helpful about the local area, the hotel and hotel services</li><li>
Handle messages, wake-up calls, mail, and faxes properly</li><li>
Assist guests&rsquo; with laundry/dry cleaning needs</li><li>
Know of incoming VIPs</li><li>
Follow all applicable Company Standard Operating Procedures.</li><li>
Perform other assignments as directed by the General Manger.</li><li>
Be an enthusiastic, helpful and positive member of the team</li><li>
Be professional, responsible and mature in conduct and behavior</li><li>
Be understanding of, encouraging to and friendly with all co-workers</li><li>
Be self-motivated and use time wisely</li><li>
Maintain open line of communications with each department</li><li>
Communicate pertinent information</li><li>
Respond positively to new ideas</li><li>
Openly accept critical/developmental feedback</li><li>
Maintain effective communication through the use of meetings, log books and bulletins</li><li>
Be available to help other departments in emergency situations</li><li>
Adhere to all work rules, procedures and policies established by the company including, but not</li><li>
limited to those contained in the associate handbook.</li><li>
Safety and Security Skills</li><li>
Properly handle and account for keys</li><li>
Be knowledgeable of policies regarding emergency procedures and security concerns</li><li>
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li><li>
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li><li>
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li><li>
Have full understanding of franchise honors program</li><li>
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li><li>
Verifies all information on reservations check-in; name, address, method of payment, etc.</li><li>
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li><li>
Identifies and records special billing instructions and notifies accounting</li><li>
Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li><li>
Adheres to hotel policies regarding the use of cash banks</li><li>
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li><li>
Report potential sales contacts to the sales department.</li><li>
Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li></ul> 
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent. 
This job requires the ability to perform the following:<ul><li>
Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>
Must be able to read and write to facilitate the communication process.</li><li>
Requires good communication skills, both verbal and written.</li><li>
Must possess basic computational ability.</li><li>
Must possess basic computer skills.</li><li>
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li><li>
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li><li>
Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li><li>
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift up to 15 lbs occasionally.</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>
Ability to spend extended lengths of time viewing a computer screen.</li><li>
Requires manual dexterity to use and operate all necessary equipment.</li><li>
Must have finger dexterity to be able to operate office equipment</li></ul> 
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul> 
Salary-$18.00 per hour
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</div>

Guest Services Supervisor-The Shelby-Myrtle Beach, SC

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.<ul><li>
Supervise and coordinate daily front-of-house operations to ensure seamless guest experiences and efficient service delivery</li><li>
Lead, mentor, and support the Guest Services/Front Desk team through coaching, performance feedback, and professional development opportunities</li><li>
Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations</li><li>
Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures</li><li>
Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands</li><li>
Monitor team performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement</li><li>
Utilize guest management systems and property management software to track operations, guest preferences, and service metrics</li><li>
Collaborate with other departments to coordinate guest services and resolve interdepartmental issues transparently</li><li>
Identify operational challenges and implement innovative solutions to enhance efficiency and guest satisfaction</li><li>
Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analysis</li><li>
Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards</li><li>
Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require</li></ul><div> 
Qualifications</div> 
Required Skills and Experience:<ul><li>
Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members</li><li>
Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment</li><li>
Proven ability to maintain high service levels under pressure while remaining calm and resilient</li><li>
Advanced problem-solving and conflict resolution abilities with a customer-focused mindset</li><li>
Proficiency in guest complaint handling and de-escalation techniques</li><li>
Experience with guest management systems and property management software (PMS)</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Ability to work collaboratively across departments and foster an inclusive team environment</li><li>
Demonstrated capability to analyze performance metrics and make data-driven decisions</li></ul>
Preferred Qualifications:<ul><li>
Previous pre-opening hotel experience or experience with luxury hospitality brands</li><li>
Background in a supervisory or lead role within front-of-house operations</li><li>
Familiarity with multiple guest service platforms and reservation systems</li><li>
Experience coaching and developing team members for career advancement</li><li>
Knowledge of hospitality industry best practices and service standards</li><li>
Multilingual abilities (Arabic and English preferred for Cairo location)</li><li>
Certification in hospitality management or customer service excellence</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

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