hotel service supervisor

CENTURY CASINO

<div><div><div><b>Job Title:</b> Front Desk Supervisor</div><div><b>
Department:</b> Hotel</div><div><b>
 Reports to:</b> Hotel Manager</div><div><b>
 FLSA Status: </b>Non Exempt<b><br>
</b></div><p></p><br>
<div><b>CENTURY CASINO CAPE GIRARDEAU</b></div><div>
At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau. Our team of over 200 staff are committed to providing the best entertainment experience for our guests.</div><div></div><div><b><br>
POSITION SUMMARY</b></div><div>
Century Casino Cape Girardeau is seeking an ambitious leader to join our team as the Front of House Supervisor at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. The Front of House Supervisor will deliver a luxury guest experience from pre-arrival to post departure and every moment in between. Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement. Come and help make Century Casino Cape Girardeau&rsquo;s new hotel the entertainment destination in SE Missouri.</div><div></div><div><b><br>
ESSENTIAL POSITION DUTIES &amp; RESPONSIBILITIES</b></div><div>
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.</div><div></div><div><b><br>
Customer Service</b></div><ul><li>
Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resilience when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.</li><li>
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li><li>
Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele.</li></ul><div></div><div><b><br>
Management/Leadership</b></div><ul><li>
Responsible for supervising and managing team members at Front Desk, Night Audit, and Coffee Outlet.</li><li>
Work to implement new technology and processes to keep the hotel on the forefront of new innovation.</li><li>
Maintains team member schedules, reviews, updates, and approves team member timecards in ADP.</li><li>
Interviews potential team members, coaches, prepares and disciplines team members as required.</li><li>
Assists in the training of new team members, handles team member complaints and problems.</li><li>
Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.</li><li>
Develops, implements, and manages standard operating procedures.</li><li>
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.</li><li>
Assists in the budget process for the department and provides recommendations; ensure compliance to departmental budget initiatives; verifies monthly financial statements and communicates any issues to finance.</li></ul><div></div><div><b><br>
Operations</b></div><ul><li>
Completes monthly inventory of hotel supplies including Sundry Shop, in compliance with SOX controls.</li><li>
Maintains working relationships and communicates with all departments.</li><li>
Operates all aspects of the front office computer system, including software maintenance, report generation and analysis, and simple configuration changes.</li><li>
Can carry out all responsibilities and duties of Front Desk Agents, Concierges and Baristas when necessary.</li></ul><div></div><div><b><br>
Compliance</b></div><ul><li>
Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management; GM.</li><li>
Adheres to all gaming laws and regulations.</li><li>
Maintains strict confidentiality in all departmental and company matters.</li><li>
Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.</li></ul><div></div><div><br>
Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; shifts may change based on business needs.</div><div></div><div><br>
Performs other duties as assigned.</div><div></div><div><b><br>
ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT</b></div><div>
The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Physical Demands: Must be able to bend, kneel, stretch, push, pull and lift 40lbs. Must be able to remain on their feet for 8 hours a day.</div><div></div><div><br>
Mental Demands:</div><ul><li>
Must be able to maintain professionalism during high-volume business.</li><li>
Must stay calm under pressure.</li><li>
Must present solutions based on facts not feeling, and present long-term solutions.</li><li>
Must have extreme attention to detail.</li></ul><div></div><div><br>
Work Environment:</div><ul><li>
Must be able to work in a smoking environment.</li><li>
Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.</li><li>
Must be able to work in varying temperatures.</li><li>
Must be able to work independently.</li></ul><div></div><div><b><br>
MINIMUM QUALIFICATIONS</b></div><div></div><div><br>
Experience/Education:</div><ul><li>
High school Diploma or equivalent is required, college experience an asset</li><li>
Previous experience working in hospitality or direct facing customer service is required.</li><li>
Previous supervisor or manager experience is required</li></ul><div></div><div><br>
Knowledge:</div><ul><li>
Familiarity with human resources best practices.</li><li>
Proficient in office software applications and competent computer skills.</li><li>
Knowledge of local attractions and amenities.</li></ul><div></div><div><br>
Other<b>:</b></div><br>
<div></div><ul><li>
Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.</li><li>
Must be able to receive and maintain all required certification relating to the position.</li><li>
Must complete all required company training.</li></ul></div></div>

HOTEL FRONT DESK SUPERVISOR

GF Hotels & Resorts

<div>
 The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections and public areas of the hotel are properly stocked and cleaned with the appropriate amenities in accordance with franchise and corporate standards. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards, assisting Room Attendants as needed, and providing necessary training. Responsible for assuming all Housekeeping Manager functions in their absence.
 <br/>
 <br/>
 Days and hours of work will be determined based on the business needs of the company. Weekend coverage &amp; evenings will be required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
</div>


Hotel Housekeeping Supervisor

SELIG PARKING

<div><p>The Valet <b>Operations Supervisor</b> ensures the safe and efficient parking operations, while delivering exceptional service that exceeds our customer/client&rsquo;s expectations. The Valet Parking Operations Supervisor is responsible for all aspects of operating the valet parking at luxurious hotels including: staff management, revenue control, safety, and client relations.
</p><p>The Valet <b>Operations Supervisor</b> must be able to perform essential functions of the position with or without reasonable accommodations. The Operations Supervisor will report to The Director of Parking.</p><p><b>
RESPONSIBILITIES</b></p><ul><li>
Responsible for the supervision of location staff: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
</li><li>Train new employees; collaborate with The Director of parking on the onboarding plan for new employees to ensure success.
</li><li>Act as the point of contact to client or; attend location meetings as appropriate and respond to client requests in order to develop and maintain a good working relationship.
</li><li>Assist the Director of Parking with payroll ensuring all staff clock in/out properly and assisting to correct incorrect or missed punches in PAYCOM.</li><li>
Monitor maintenance of the driveway and associated premises to ensure that the driveway and offices are safe and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.</li><li>
Prepare daily, weekly, and monthly operating reports as required.
</li><li>Managing, planning, scheduling, training, and directing the activities of frontline staff.</li><li>
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.</li><li>
Ensure all staff maintain pleasant, friendly and professional demeanor with all guests, hotel staff and coworkers.</li><li>
Ensure valets secure all keys.</li><li>
Ensure all valets practice AAA basics service standard every day.</li><li>
Ensure smooth traffic flow at the front drive and maintain a professional, welcoming arrival experience.</li><li>
Ensure all valets park and retrieve vehicles safely and timely.</li><li>
Utilize CVPS and Amano One systems for accurate vehicle tracking, reporting, and revenue management.</li></ul><ul><li>
Excellent written and oral communication skills</li><li>
Previous experience working in high-stress situations with tight deadlines/high customer expectations.</li><li>
Ability to act independently and make decisions in the absence of The Director of Parking</li><li>
Knowledge general Microsoft Office Applications.
</li><li>Experience in account management and revenue collection.</li><li>
Previous valet parking supervisor experience required</li><li>
Must have a valid driver&rsquo;s license</li><li>
Must have the ability to drive standard and automatic manual transmission vehicles</li><li>
Experience working with CVPS and/or Amano One systems preferred.</li><li>
Ability to work a flexible schedule, including AM, PM, weekends, and Overnight shifts.</li><li>
Ability to stand for long periods of time</li><li>
Ability to work in outdoor weather conditions and temperature changes</li><li>
Ability to pass a pre-employment background check</li><li>
Ability to lift, push, pull objects up to 50 lbs. pounds with reasonable accommodations, and exhibit the full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing pulling, climbing, balancing and crouching.</li></ul></div>

Operations Supervisor - J.W. Marriott Atlanta Buckhead Hotel - ($17 an hr / Flexible Hours / Flexible Days) $17 an hr.

Marriott International

<div><b>Additional Information</b>Moderate Experience preferred<br>
<b>Job Number</b>26035047<br>
<b>Job Category</b>Engineering &amp; Facilities<br>
<b>Location</b>The St. Regis Longboat Key Resort, 1620 Gulf Of Mexico Dr, Longboat Key, Florida, United States, 34228<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<b>Pay Range:</b> $23.00-$23.00 per hour
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day&rsquo;s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering). Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds.</p><p><br>
</p><p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent and vocational or technical background.</p>
<p>Related Work Experience: Experience in general maintenance, exterior and interior surface preparation, and painting.</p>
<p> At least 2 years of hotel engineering/maintenance experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: Valid Driver&rsquo;s License</p><br>
<p><br>
REQUIRED QUALIFICATIONS</p>
<p>Universal Chlorofluorocarbon (CFC) Certification</p>
<p>Must meet applicable state and federal certification and/or licensing requirements.</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Hotel Engineer II - Moderate Experience

Mercure Gold Hotel

<p><b>Primary Duties </b>:</p><p>1. Respond promptly to telephone requests for reservations and process accordingly.</p><p>2. Check room and rate availability and accept/reject booking accordingly based on availability.</p><p>3. Complete and administer all reservation tasks as assigned and in accordance with established standards and procedures.</p><p>4. To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.</p><p>5. Maintain comprehensive allotment list, and provide monthly report of actual materialization.</p><p>6. To inform the Reservation/ Front Office Manager of any problem areas that may occur in the Reservation Department.</p><p>7. Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.</p><p>8. Maintain close relationship with Sales &amp; Credit department with regards to credit status and take proper actions, when necessary.</p><p>9. Fully aware of the cost budget; maintain pars for supplies; maintain effective inventory control and re-order when pertinent and ensure that they are strictly controlled.</p><p>10. To ensure reservation team receive product knowledge training both of this hotel as well as other properties within the group.</p><p>11. To ensure, by effective training and communication, the reservation team understand the principles of yield management and room inventory control.</p><p>12. To update all document related with the materials for guest booking.</p><p>13. To record all voucher or guarantee letter received and cross check with data, which in up dated on to the system.</p><p>14. Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.</p><p>15. Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.</p><p>16. Know and be familiar with the rate applied and be aware of any new package issue.</p><p>17. Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.</p><p>18. Reporting to Sales and Marketing Department whenever that room rate is not updated at system.</p><p>19. Reporting to Guest Relations Officer, Duty Assistant Manager, Assistant Front Office Manager or Front Office Manager for stranded passenger on last minute group booking.</p><p>20. To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.</p><p>21. Perform other duties, which are assigned by the Department head from time to time.</p><p>22. Hands on experience for Opera and Reservations software's.</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you worked in a Hotel Reservations department?</li><li>How many number of years of experience do you have in Front Office/ Reservations?</li></ul>

Reservations Supervisor | Hotel Experience

Hilton

<div><p>Front Desk Supervisor</p><p>
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><b>What are we looking for?</b><p><br>
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Desk Supervisor

<div><p>Technical Supervisor</p><p>
A Technical Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.</p><p><b><br>
What will I be doing?</b></p><p>
As a Technical Supervisor, you are responsible for all maintenance issues within the hotel, daily maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. A Technical Supervisor will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Responsible for maintenance issues within the hotel</li><li>
Perform daily checks around the hotel</li><li>
Conduct lift emergency release procedures as required</li><li>
Diagnose, maintain, and repair mechanical equipment within the hotel</li><li>
Ensure good relationships are built with internal and external customers</li><li>
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li><li>
Develop, implement, and direct all emergency programs</li><li>
Develop, implement and manage energy conservation programs for the property to minimize expenses</li><li>
Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li><li>
Perform special projects and other responsibilities as assigned</li><li>
Responsible for the health and safety of the hotel</li><li>
Ensure monthly safety inspections take place and employees are trained accordingly</li></ul><p><b>
What are we looking for?</b></p><p>
A Technical Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Advanced knowledge of building management/engineering</li><li>
Positive attitude</li><li>
Good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own</li><li>
Previous experience in a management role</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
First Aid</li><li>
Vocational training in engineering or similar field</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Technical Supervisor

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