hotel services supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26076626<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Supervisor (Arabic Speaker)

Aloft Hotels

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26076626
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 <br/>
 <br/>
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: At least 1 year of related work experience.
 <br/>
 <br/>
 Supervisory Experience: At least 1 year of supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Applebee's

<div><p><b>Restaurant Supervisor</b></p>
<p>
Thrive Restaurant Group is a family-owned restaurant company that&rsquo;s been in business for over 50 years, and we&rsquo;re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.</p>
<p>
We started Carlos O&rsquo;Kelly&rsquo;s in 1981, and since then have been serving up Mex From Scratch, oven-baked dishes becoming known for our legendary margarita&rsquo;s, house-made chips and famous queso and salsa. Here, the spirit of generosity and the flavor of celebration is shared by all who gather around the table. Our guiding value is &ldquo;Pouring out Generosity&rdquo;.</p>
<p><b>
Role: Restaurant Hospitality Supervisor (Hourly)</b></p>
<p><b>
Invitation</b>: To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the restaurant supervisor, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.</p>
<p>
This role is designed to prepare someone for restaurant management. Our expectation is for you to learn the skills and leadership needed to be successful as a Manager someday. We don&rsquo;t expect you to be an expert just yet! We&rsquo;ll help you with your development and look forward to watching you grow your skills with us.</p>
<p><b>
Responsibilities and Duties</b></p>
<ul>
<li>Lead and oversee the operation of the restaurant dining room and kitchen
</li><li>Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)</li>
<li>Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service</li>
<li>Foster team cohesiveness and positive team working environment</li>
<li>Oversee opening and closing activities</li>
<li>Ensure excellent customer service</li>
<li>Ensure cleanliness and sanitation</li>
<li>Ensure compliance with all health, safety, and hygiene standards and policies</li>
<li>Ensure compliance with all security procedures</li>
<li>Ensure compliance with all alcoholic beverage regulations</li>
<li>Monitor and assist with Team Member duties during peak times to expedite service</li>
<li>Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards</li>
<li>Investigate and resolve guest complaints regarding food quality, service, or accommodations</li>
<li>Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code</li>
<li>Adhere to state and federal regulations</li>
<li>Explore opportunities to add value and make a difference through job accomplishments</li>
<li>Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations</li>
<li>Perform manual service or maintenance tasks as needed</li>
<li>Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more</li>
<li>Other duties as assigned</li>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li>People-first Orientation</li>
<li>Developing Talent</li>
<li>Guest Service</li>
<li>Interpersonal Influence</li>
<li>Problem Solving/Decision Making</li>
<li>Execution of Brand Mindsets and Standards</li>
<li>Leading by Example</li>
<li>Operations Knowledge and Analysis</li>
<li>Planning, Executing and Results Orientation</li>
<li>Managing Performance</li>
<li>Staffing and Development</li>
<li>Managing Relationships</li>
<li>Passion for Serving Others</li>
<li>Integrity and Personal Ownership</li>
<li>Self Management</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>Previous experience in a casual dining restaurant</li>
<li>Minimum one (1) years of experience in a supervisory role</li>
<li>Able to make decisions</li>
<li>Able to identify and resolve problems</li>
<li>Able to guide, direct, and motivate staff</li>
<li>Able to plan and prioritize tasks</li>
<li>Able to teach and train staff</li>
<li>Able to monitor processes, materials, and resources</li>
<li>Able to operate, repair, and maintain equipment</li>
<li>Able to perform administrative tasks</li>
<li>Knowledge of food safety and sanitation practices and regulations</li>
<li>Able to deal with confidential information and/or issues using discretion and good judgment</li>
</ul>
<p><b> Working Conditions and Physical Requirements</b></p>
<ul>
<li>Able to work and verbally communicate effectively with other team members</li>
<li>Able to engage the public in a positive manner</li>
<li>Able and willing to work with others as a team</li>
<li>Able to reach and bend and frequently lift up to 50 pounds</li>
<li>Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours</li>
<li>Able to work in a standing position for long periods of up to 6 hours in length</li>
<li>Able to perform repetitive tasks with little or no break</li>
<li>Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials</li>
<li>Able to work flexible schedules including evenings and weekends, generally 35-45 hours per week</li>
<li>Able to travel quarterly intervals to required management meetings and or training sessions</li>
</ul>
<p><i>Thrive Restaurant Group is an Equal Opportunity Employer.</i></p></div>

Hospitality Supervisor

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Why Join Us?</b></p><p>
At Rosewood Doha, we create an environment where passion meets purpose &ndash; and where careers have meaning.</p><p>
Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>
You&rsquo;ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>
Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p><b>
About Rosewood Doha:</b></p><p>
Rosewood Doha is a landmark destination inspired by Qatar&rsquo;s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar&rsquo;s first members-only social wellness club, complemented by Rosewood&rsquo;s signature Manor Club for Club Room and Suite guests.</p><p>
Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p><b>
Our Associate Experience:</b></p><p>
We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li> A competitive salary and benefits package</li><li> High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li> A birthday day off (because your milestones matter!)</li><li> Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>
These benefits reflect our commitment to creating an environment where you thrive &ndash; professionally and personally &ndash; while building a meaningful career with us.</p><p><b>
Your Role:</b></p><p><b>
Guest satisfaction:</b></p><ul><li>
Ensures to deliver the brand promise and always provide exceptional guest service.</li><li>
Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels &amp; Resorts</li><li>
Ensures that all guest and associate complaints are resolved in a quick and efficient manner.</li><li>
Maintains positive guest and associate interactions with good working relationships.</li></ul><p><b>
Operations:</b></p><ul><li>
Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.</li><li>
Ensure high standards of personal presentation and grooming.</li><li>
Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent &amp; Culture.</li><li>
To have a full working knowledge of the restaurant floor plan / layout, all F&amp;B offers.</li><li>
Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.</li><li>
Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest.</li><li>
Establish rapport with guests in a professional manner.</li><li>
Always provide our guests with the highest level of service and attention.</li><li>
Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required.</li><li>
Work towards a high level of guest recognition and build a full working knowledge of guest preferences.</li><li>
Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in-house database to be updated.</li><li>
Always follow the restaurant Order of Service and Standard Operating Procedures.</li><li>
Follow all ongoing training procedures as set out by your mentor and the management.</li><li>
Report for duty on time and prepared for your shift. Adhere to agreed break times.</li><li>
Follow opening and closing procedures and complete all duties as required by the management and the Supervisor.</li><li>
Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear.</li><li>
Ensure all tables are laid in accordance with the SOP.</li><li>
Be ready and prepared for service.</li><li>
Engage with and contribute to service briefings.</li><li>
Take instructions from your supervisor and manager, anticipate their requirements.</li><li>
Work with your Supervisor in order to control your section.</li><li>
Assist the Supervisor in controlling your section in the restaurant.</li><li>
Follow the Order of Service at all times, responding to the shift in charge instructions.</li><li>
Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.</li><li>
Ensure that individual Mise en Place for each order is known and placed on the table.</li><li>
Understand guests to be prioritized &ndash; VIP&rsquo;s, unhappy guests &amp; regulars.</li><li>
Communicate guest preferences to your supervisor in order to build guest profiles.</li><li>
React promptly and deal with any issues, complaints, breakages &amp; spillages.</li><li>
Communicate any issues to your supervisor and management promptly.</li><li>
Restock the station on time following the procedures.</li><li>
Ensure a high level of cleanliness is maintained throughout the restaurant.</li><li>
Complete relevant checklists correctly and honestly.</li><li>
Respond to changes in the F&amp;B function as dictated by the industry, company, and hotel.</li><li>
Grow and improve skills and abilities through the appropriate training, assessment, and performance.</li><li>
Operate the micros system effectively and present the bill and take payments correctly.</li><li>
Handle all operating equipment carefully avoiding abuse and minimizing breakage.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Waitstaff - Butterly Room, Shisha Lounge & Event Operations

Sheraton

<div><p>The following Core Responsibilities represent the primary duties and key priorities of this position. They are grouped into two categories: Job Functions and Professionalism and Style Expectations.</p><p></p><p><br>
A Physical Requirements section follows, outlining expectations applicable to all positions.</p>
<p>
Each responsibility is assigned a weight indicating the percentage of the job it represents.<br>
</p><p></p><br>
<p>For performance evaluations, the Core Responsibilities account for 90% of the overall score, while the Professionalism and Style Expectations make up the remaining 10%.</p><p></p><p><b><br>
Availability including nights, weekends, holidays, and varying shifts is required.</b></p><br>
<h3 class="jobSectionHeader"><b>
Job Function</b></h3>
<p><b>
Guest Services and Concierge Operations</b></p>
<p>
Provide exceptional guest service by assisting guests with information, recommendations, and personalized service requests.</p>
<p>
Serve as a knowledgeable resource regarding hotel services, amenities, local attractions, dining, transportation, and entertainment options.</p>
<p>
Assist guests with arranging transportation, reservations, directions, and special accommodations.</p>
<p>
Respond promptly and professionally to guest inquiries, requests, and concerns.</p>
<p>
Coordinate with front desk, housekeeping, engineering, food and beverage, and other departments to ensure guest needs are met.</p>
<p>
Anticipate guest needs and proactively provide solutions to enhance the overall guest experience.</p>
<p>
Handle guest concerns and service recovery efforts professionally and efficiently.</p>
<p>
Maintain accurate records of guest requests, deliveries, and service-related communications.</p>
<p>
Ensure the concierge desk and surrounding guest areas are clean, organized, and professional in appearance.</p>
<p>
Stock, organize, and maintain the <b>Marriott Bonvoy Lounge</b> with food, beverages, supplies, and amenities to ensure a clean, welcoming, and fully operational guest experience.</p>
<p>
Monitor Bonvoy Lounge inventory levels and communicate shortages or replenishment needs to the appropriate supervisor.</p>
<p>
Ensure the Marriott Bonvoy Lounge remains clean, stocked, and in compliance with hotel presentation and service standards throughout the shift.</p>
<p>
Assist with opening and closing procedures for concierge operations and guest service areas.</p>
<p>
Respond promptly to supervisor and guest requests.</p>
<p>
Follow all hotel policies and procedures.</p>
<p>
Attend all required meetings and trainings.</p>
<p>
Assist with additional guest services or operational duties as assigned.</p><br>
<h3 class="jobSectionHeader"><b>
Professionalism and Style Expectations</b></h3>
<p><b>
Personal Effectiveness</b></p>
<p>
Complete tasks accurately, efficiently, and with attention to detail.</p>
<p>
Work effectively in a fast-paced, guest-focused environment.</p>
<p>
Take responsibility for maintaining service excellence and operational standards.</p>
<p>
Present a professional appearance and maintain grooming standards.</p>
<p>
Work collaboratively with guest services staff and other departments.</p>
<p><b>
Communication</b></p>
<p>
Communicate clearly and professionally with guests, team members, and management.</p>
<p>
Follow instructions and ask for clarification when necessary.</p>
<p>
Share relevant information regarding guest needs, requests, and operational updates.</p>
<p>
Handle guest concerns with professionalism, discretion, and courtesy.</p>
<p>
Treat co-workers, supervisors, and guests with respect at all times.</p><br>
<h3 class="jobSectionHeader"><b>
Physical Requirements</b></h3>
<p>
These are required of every associate:</p>
<p>
Ability to stand and move for extended periods of time.</p>
<p>
Ability to lift and carry a minimum of 25&ndash;50 pounds.</p>
<p>
Ability to push, pull, bend, stoop, and reach as needed.</p>
<p>
Ability to stock and organize supplies in guest service areas including the Marriott Bonvoy Lounge.</p>
<p>
Ability to operate computers, phones, and office equipment.</p>
<p>
Ability to perform repetitive tasks requiring manual dexterity.</p>
<p>
Ability to hear, write, and communicate effectively.</p>
<p>
Additional duties may be assigned as needed.</p><br>
<h3 class="jobSectionHeader"><b>
Additional Responsibilities Specific to This Position</b></h3>
<p>
Must possess strong guest service and hospitality skills.</p>
<p>
Must have knowledge of hotel operations, guest relations, and local area attractions.</p>
<p>
Ability to manage multiple guest requests while maintaining a high level of service.</p>
<p>
Strong problem-solving and service recovery skills are required.</p>
<p>
High school education or equivalent experience is required.</p>
<p>
Prior concierge, front desk, or hospitality experience is preferred.</p>
<p>
Ability to obtain any required certifications or training in a timely manner.</p>
<p>
CPR certification is preferred; first aid training is a plus.</p>
<p>
Additional language proficiency is preferred.</p></div>

Concierge

Holiday Inn

<div><p><b>Key Responsibilities:</b></p>
<div>
<ul><li><b>Supervise Maintenance Team</b>
<ul><li>Lead and manage the maintenance team, including scheduling, task delegation, and performance evaluation.</li>
<li>Provide training, guidance, and support to ensure all maintenance personnel are knowledgeable and efficient in their roles.</li>
</ul></li></ul><ul><li><b>Preventative Maintenance Program</b>
<ul><li>Develop, implement, and maintain a comprehensive preventative maintenance program to ensure all hotel equipment, systems, and facilities are in optimal working condition.</li>
<li>Schedule regular inspections of hotel rooms, common areas, and all equipment to identify potential issues and address them proactively.</li>
</ul></li></ul><ul><li><b>Repair and Maintenance</b>
<ul><li>Oversee and carry out routine maintenance tasks such as plumbing, HVAC, electrical, carpentry, painting, and mechanical repairs.</li>
<li>Respond to urgent repair requests promptly and ensure that issues are resolved quickly to minimize any disruption to hotel operations or guest services.</li>
<li>Coordinate with external contractors when specialized services are required and ensure they complete tasks to standard.</li>
</ul></li></ul><ul><li><b>Facility Management</b>
<ul><li>Monitor the condition of the hotel's facilities, including guest rooms, common areas, conference rooms, restaurants, pools, fitness centers, and exterior spaces to ensure all areas are well-maintained and safe for guests and staff.</li>
<li>Ensure that all fire safety, security systems, and emergency equipment (e.g., alarms, sprinklers, extinguishers) are fully operational and compliant with local regulations.</li>
</ul></li></ul><ul><li><b>Inventory and Supplies Management</b>
<ul><li>Maintain an adequate inventory of parts, tools, and equipment required for repairs and ensure timely ordering of supplies when necessary.</li>
<li>Track and control the usage of energy, water, and other resources, and look for opportunities to improve efficiency.</li>
</ul></li></ul><ul><li><b>Compliance with Health &amp; Safety Regulations</b>
<ul><li>Ensure all maintenance work is performed in compliance with local health, safety, and environmental regulations, including hotel policies on sanitation and security.</li>
<li>Lead and participate in safety drills, training sessions, and hotel safety audits.</li>
</ul></li></ul><ul><li><b>Budget and Cost Control</b>
<ul><li>Assist in preparing and managing the maintenance department&rsquo;s budget, ensuring that all repair and maintenance work is performed cost-effectively.</li>
<li>Track expenditures related to repairs, projects, and improvements, and work with management to minimize costs while maintaining quality.</li>
</ul></li></ul><ul><li><b>Guest Service &amp; Satisfaction</b>
<ul><li>Address guest requests and concerns related to maintenance promptly and efficiently to ensure guest satisfaction and a positive hotel experience.</li>
<li>Communicate effectively with other departments (housekeeping, front desk, etc.) to coordinate and prioritize maintenance tasks without disrupting operations or guest comfort.</li>
</ul></li></ul><ul><li><b>Energy and Water Conservation Initiatives</b>
<ul><li>Lead efforts to improve energy efficiency and reduce water consumption within the hotel by implementing sustainable practices and monitoring the effectiveness of installed systems like high-efficiency taps, showerheads, and HVAC systems.</li>
</ul></li></ul><ul><li><b>Emergency Response</b>
<ul><li>Act as the first point of contact for emergency maintenance issues, including responding to system failures, leaks, and power outages, and coordinate repair efforts as needed to restore normal operations.</li>
</ul></li></ul></div><p><b>Qualifications:</b></p>
<ul>
<li>Proven experience as a maintenance supervisor or similar role in the hospitality industry.</li>
<li>Strong knowledge of building systems (HVAC, electrical, plumbing, etc.) and general maintenance skills.</li>
<li>Familiarity with preventative maintenance programs and equipment.</li>
<li>Excellent leadership and team management skills.</li>
<li>Ability to troubleshoot and problem-solve under pressure.</li>
<li>Strong organizational and communication skills.</li>
</ul><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Maintenance Supervisor

Hilton Garden Inn Gastonia

<div><p><b>Hilton Garden Inn Gastonia | 444 Cox Rd - Gastonia, NC 28054</b></p><p>
Join Maya Hotels and Take the Next Step in Your Career!</p><p>
Are you a <b>hardworking and detail-oriented individual</b> with a passion for hospitality? At <b>Maya Hotels</b>, we are seeking a <b>Housekeeper</b> to support our housekeeping team by ensuring hotel common areas, public spaces, and back- of-house areas are clean, stocked, and well-maintained. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!</p><p></p><p><b><br>
Why Join Maya Hotels?</b></p><p>
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.</p><p>
Learn more about us at www.mayahotels.com.</p><p><b>
What We Offer:</b></p><ul><li>
Medical, Dental and Vision Insurance.</li><li>
100% Employer Paid Life Insurance.</li><li>
Voluntary Life and AD&amp;D, STD, Accident and Critical Illness Insurance.</li><li>
Retirement Savings: 401K with Employer Contribution.</li><li>
Employee Perks: Employee Referral Program, hotel discounts, and more!</li><li>
Work-Life Balance: Paid Time Off (PTO).</li><li>
Competitive salary and performance-based bonuses.</li><li>
Career growth opportunities within the Maya Hotels family.</li><li>
A supportive and friendly work environment.</li><li>
The chance to work with ten well-respected hotel brands.</li></ul><p></p><p><b><br>
Job Description:</b></p><p><b>
Essential Duties and Responsibilities:</b></p><p><b>
Cleaning and Maintenance:</b></p><ul><li>
Perform general cleaning tasks, including vacuuming, sweeping, mopping, and dusting in hallways, stairwells, and public spaces.</li><li>
Empty trash receptacles and replace liners.</li><li>
Maintain cleanliness and organization of storage areas and housekeeping carts.</li><li>
Clean and maintain hotel amenities, such as lobby areas, restrooms, and fitness centers.</li><li>
Ensure all cleaning supplies are stocked and report shortages to the supervisor.</li></ul><p><b>
Guest Room Support:</b></p><ul><li>
Assist housekeepers in preparing guest rooms, including making beds, replenishing linens, and ensuring rooms meet hotel standards.</li><li>
Collect dirty linens and deliver clean ones to the designated laundry area.</li><li>
Handle guest requests promptly and effectively to ensure guest satisfaction.</li><li>
Report maintenance or repair issues in guest rooms to the appropriate department.</li></ul><p><b>
Assistance to the Housekeeping Team:</b></p><ul><li>
Respond to housekeeping team requests for supplies, linens, and equipment.</li><li>
Assist with the removal of trash, dirty linens, and debris from floors and hallways.</li><li>
Help maintain inventory of housekeeping supplies and inform the supervisor of shortages.</li><li>
Collaborate with the team to ensure efficient and timely completion of tasks.</li></ul><p><b>
Safety and Security:</b></p><ul><li>
Follow hotel safety and security procedures to maintain a safe environment for guests and employees.</li><li>
Report any suspicious activities, safety hazards, or emergencies to the appropriate personnel.</li><li>
Follow proper procedures for handling lost and found items.</li></ul><p></p><p><b><br>
Education, Skills and Abilities:</b></p><ul><li><b>
Education: </b>High school diploma or equivalent.</li><li><b>
Experience: </b>Prior experience in a similar role is preferred but not required, training provided.</li><li><b>
Communication Skills:</b> Ability to interact professionally with guests and team members.</li><li><b>
Attention to Details: </b>Strong organizational skills to maintain cleanliness standards.</li><li><b>
Flexibility: </b>Willingly to work various shifts, including weekends and holidays.</li><li><b>
Team Player:</b> Ability to work both independently and collaboratively with hotel staff.</li><li><b>
Cleaning Knowledge:</b> Understanding of cleaning techniques and equipment use is a plus.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand, walk, push, pull and lift for extended periods of time.</li><li>
 Ability to lift and carry up to 50lbs.</li><li>
Frequent bending, kneeling, and reaching.</li><li>
Comfortable working in both indoor and outdoor areas as needed.</li></ul><p></p><p><b><br>
Ready to Join the Team?</b></p><p>
Apply today, we look forward to welcoming you to the <b>Maya Hotels Family!</b></p><p></p><p><br>
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.</p><p><i><br>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.</i></p></div>

Housekeeper

Search 10000+ Hotel services supervisor jobs near you this July. New roles added regularly across leading industries. Apply today.

10000 hotel services supervisor jobs Near Me

Guest Experience Supervisor (Arabic Speaker)

Guest Experience Supervisor (Arabic Speaker)

Hospitality Supervisor

Waitstaff - Butterly Room, Shisha Lounge & Event Operations

Concierge

Maintenance Supervisor

Housekeeper