hotel services supervisor

Accor Group

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members Why Join Us * Be part of a respected global hospitality brand with properties across 110 countries * Opportunities for professional growth and international career development * Supportive, inclusive environment with a strong culture of empowerment * Competitive tax-free salary paid in UAE Dirhams * Staff accommodation, annual leave, and medical insurance included * Access to employee discounts across Accor s hotels, restaurants, and wellness facilities * Performance-based incentives and global mobility opportunities

Reservations Supervisor Hotel

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members Why Join Us * Be part of a respected global hospitality brand with properties across 110 countries * Opportunities for professional growth and international career development * Supportive, inclusive environment with a strong culture of empowerment * Competitive tax-free salary paid in UAE Dirhams * Staff accommodation, annual leave, and medical insurance included * Access to employee discounts across Accor s hotels, restaurants, and wellness facilities * Performance-based incentives and global mobility opportunities

Reservations Supervisor Hotel - Resort

SELIG PARKING

<div>The Valet Operations Supervisor ensures the safe and efficient parking operations, while delivering exceptional service that exceeds our customer/client&rsquo;s expectations. The Valet Parking Operations Supervisor is responsible for all aspects of operating the valet parking at luxurious hotels including: staff management, revenue control, safety, and client relations.
The Valet Operations Supervisor must be able to perform essential functions of the position with or without reasonable accommodations. The Operations Supervisor will report to Operations Manager.
RESPONSIBILITIES<ul><li>
Responsible for the supervision of location staff: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
</li><li>Train new employees; collaborate with The Director of parking on the onboarding plan for new employees to ensure success.
</li><li>Act as the point of contact to client or; attend location meetings as appropriate and respond to client requests in order to develop and maintain a good working relationship.
</li><li>Assist the Operations Manager with payroll ensuring all staff clock in/out properly and assisting to correct incorrect or missed punches in PAYCOM.</li><li>
Monitor maintenance of the driveway and associated premises to ensure that the driveway and offices are safe and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.</li><li>
Prepare daily, weekly, and monthly operating reports as required.
</li><li>Managing, planning, scheduling, training, and directing the activities of frontline staff.</li><li>
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.</li><li>
Ensure all staff maintain pleasant, friendly and professional demeanor with all guest, hotel staff and coworkers.</li><li>
Ensure valets secure all keys.</li><li>
Ensure all valets practice AAA basics service standard every day.</li><li>
Ensure all valets park and retrieve vehicles safely and timely.</li></ul>
Qualifications<ul><li><div><ul><li>
Excellent written and oral communication skills</li><li>
Previous experience working in high-stress situations with tight deadlines/high customer expectations.</li><li>
Ability to act independently and make decisions in the absence of Operations Manager</li><li>
Knowledge general Microsoft Office Applications.
</li><li>Experience in account management and revenue collection.</li><li>
Previous valet parking supervisor experience required</li><li>
Must have a valid driver&rsquo;s license</li><li>
Must have the ability to drive standard and automatic manual transmission vehicles</li><li>
Ability to stand for long periods of time</li><li>
Ability to work in outdoor weather conditions and temperature changes</li><li>
Ability to pass a pre-employment background check</li><li>
Ability to lift, push, pull objects up to 50 lbs. pounds with reasonable accommodations, and exhibit the full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing pulling, climbing, balancing and crouching.</li></ul></div></li></ul></div>

Weekend Operations Supervisor - Loews Hotel - (Part-time / Flexible) $15an hr.

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers, offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As a Marhaba Guest Experience Supervisor, you will control and co-ordinate the provision of Marhaba - hospitality experience during a shift, in order that passengers and airlines receive a total quality handling service, ensuring profitability and projection of dnata/marhaba image as a quality hospitality service provider.
In this role, you will:
<ul><li>Execute
<ul><li>Guest Satisfaction &amp; Feedback.
</li><li>Continuously monitoring guest satisfaction through feedback mechanisms (surveys, online reviews, direct communication).
</li><li>Act on guest feedback to identify areas of improvement and implement corrective actions.
</li><li>Proactively engage with guests to anticipate needs, ensuring that every guest has a memorable experience.
</li><li>Monitor guest interactions to ensure high standards of service and exceed guest expectations.
</li><li>Resolve guest concerns or complaints in a timely and efficient manner, using good judgement to ensure guest satisfaction.
</li><li>Develop, implement signature moments within the guest journey to enhance guest satisfaction.
</li><li>Promote loyalty and repeat business by providing specialised service.
</li></ul></li><li>Team Management:
<ul><li>Train, mentor, and motivate the guest services team, ensuring they have the necessary tools and knowledge to deliver excellent service.
</li><li>Conduct regular performance evaluations and provide constructive feedback to the team, to ensure that the right image of the organisation is projected to internal and external guests and stakeholders.
</li><li>Conduct regular briefing sessions with the front-line employees, to ensure that each employee is updated on the principals of Hospitality and use PRAIS (Personalise, Relevant, Attractive, Impeccable, Simple) to drive positive customer engagement unpinned by simplicity. Foster a welcoming and positive atmosphere by maintaining strong communication with employees and guests.
</li><li>Ensure the lounge teams (or Meet &amp; Assist) are well integrated into the culture of hospitality through comprehensive briefings, creating signature moments and providing a service experience that is personalised, relevant, impeccable and efficient.
</li><li>Conduct service audits to ensure that food and beverage standards, as well as the product selection, align with what has been agreed with the provider for the lounges
</li><li>Create a positive, collaborative, and customer-focused team environment.
</li></ul></li><li>Operational Excellence:
<ul><li>Oversee the coordination of special requests, VIP services, and tailored experiences for high-profile or repeat guests.- Collaborate with other departments (Housekeeping, Front Desk, Catering) to ensure smooth operations and a cohesive guest experience.
</li><li>Ensure that all guest-facing systems, including guest acceptance processes and special accommodations, are streamlined and effective.
</li><li>Efficiently manage reservations, walk-ins, and guest seating preferences to ensure optimal lounge turnover and a smooth flow of service. Ensure that floor walkers are briefed to escort guests to available seats in the lounge, so that guests are comfortably seated. Keep track of guest waitlists and update estimated wait times.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is a risk exposure; role- model safe behaviours and follow up on corrective actions.
</li><li>Comply with all relevant safety, quality and environmental management policies &amp; procedures and ensure a healthy and safe work environment.
</li><li>Work closely with the Lounge management team (or Meet &amp; Assist team) and flight catering to ensure that teams are maintaining cleanliness and order in the house area, ensuring the lounge is always presentable.
</li><li>During lounge refurbishments, ensure that the quality of customer service remains uncompromised.
</li></ul></li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Diploma or bachelors degree (12+3) in Tourism or Hospitality or a related discipline
</li><li>Minimum of 2-3 years of experience in a similar front-of-house or supervisory role in a fine-dining or high-volume restaurant setting
</li><li>Customer Service: Meet &amp; Greet Services 3+ years
</li><li>English Level 5
</li><li>MS Office proficiency
</li><li>Supervisory Skills
</li><li>Skills oriented towards delivering quality services
</li><li>Hospitality awareness
</li><li>Food &amp; Beverage awareness
</li><li>Safety Awareness
</li><li>First-Aider and Fire-Warden certifications desirable
</li><li>Languages: Multilingual (western languages desirable)
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team! 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers .</div>

Marhaba Guest Experience Supervisor

Main Responsibilities * Assist the bartender in opening and closing the bar each shift * Keep the bar area fully stocked with liquor, mixers, garnishes, and bar tools * Clean and maintain bar surfaces, floor areas, coolers, and back storage regularly * Ensure all glassware, utensils, and equipment are sanitized and available for service * Support with setup and reset of the bar for shifts, events, or large guest volumes * Follow hygiene and safety procedures during service hours * Provide quick support during busy periods to ensure smooth guest service Preferred Qualifications * Prior experience as a barback or barman in a hotel, cruise ship, or bar setting * Background in hospitality or food and beverage service is preferred * Fluent in English; additional language skills are an advantage * Energetic, team-oriented, and reliable with attention to detail * Able to work flexible shifts, including weekends and evenings * Comfortable working in a themed or historic hospitality environment Perks and Benefits * Experience life aboard Dubai s most iconic hotel, steeped in British maritime history * Enjoy employee discounts across Accor s global network of properties * Access training and development via Accor Academies * Growth opportunities across international hotel brands and destinations * Be part of a unique guest service journey aboard the legendary QE2

Barback - QE2 Floating Hotel Support Services

BedsXML

<div>
 
 
 Role Description
 
 
 <ul>
 <li>
 This is a full-time on-site role for a Hotel Operations Specialist based in Cairo, Egypt. The Hotel Operations Specialist will manage daily operations, coordinate with various departments, and ensure efficient project management. Responsibilities include handling sales inquiries, analyzing operational data, and facilitating seamless collaboration among teams to guarantee optimal service delivery.
 </li>
 </ul>
 
 
 
 
 
 Job Summary:
 
 
 <ul>
 <li>
 To ensure exceptional customer service standards and maintain clients' satisfaction by answering clients&rsquo; queries and fulfill their needs. Maintaining strong relationships with our partners to ensure seamless booking experiences for our clients.
 </li>
 <li>
 To suggest information about products and services that BedsXML provides through the company&rsquo;s brands, that add value to the clients&rsquo; bookings that involves working on travel requirements for leisure and religious travels as well as corporate/ business.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Answer customers&rsquo; inquiries efficiently and in a timely manner.
 </li>
 <li>
 Respond to inquiries and make reservations if needed.
 </li>
 <li>
 Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
 </li>
 <li>
 Build and maintain relationships with clients and suppliers.
 </li>
 <li>
 Maintain OPS team&rsquo;s mailboxes and keep it up to date as per team&rsquo;s SLAs
 </li>
 <li>
 Manage high valued bookings and update premier agents on a daily basis.
 </li>
 <li>
 Dealing with occurring travel problems, complaints and refunds.
 </li>
 <li>
 Coordinating with Direct contracting and Third-Party Suppliers to solve last minute issues.
 </li>
 <li>
 Notify agencies in event of wrong rate or availability issue.
 </li>
 <li>
 Report customer concerns and any system issues.
 </li>
 <li>
 Handling offline requests.
 </li>
 <li>
 Attending departmental meetings and training when requested.
 </li>
 <li>
 Maintain the strategic operations goals and targets.
 </li>
 <li>
 Ensure all required tasks are completed accurately and within given time frames.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education and training:&nbsp;
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, in tourism studies or equivalent major.
 </li>
 <li>
 Fluency in the English language is a must, multilingualism is preferable.
 </li>
 <li>
 Business English and Documentation Skills e-mails writing, and Details oriented.
 </li>
 <li>
 Travel Trade Experience, Tourism industry and/or hospitality.
 </li>
 <li>
 Good experience in Customer Service, Quality Focus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Core competencies:
 
 
 <ul>
 <li>
 Communication skills
 </li>
 <li>
 Personal commitment ownership
 </li>
 <li>
 Customer focus and satisfaction
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team-player and team alignment
 </li>
 <li>
 Agility and flexibility
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work related experience:&nbsp;
 
 
 <ul>
 <li>
 1 &ndash; 3 years, experience in one or more of the below fields:
 </li>
 <li>
 Hotels reservations.
 </li>
 <li>
 OTA/TA operations.
 </li>
 <li>
 OTA/TA/Wholesale operations and customer service.
 </li>
 </ul>
</div>

Hotel Operations Specialist

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