hotel services supervisor

Hotel Indigo

<div>About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?

Seeking a Guest Experience Supervisor extraordinaire! Are you a charismatic, detail-oriented professional with a passion for creating unforgettable experiences? Join our team as a Guest Experience Supervisor and unlock new heights of hospitality excellence.

We are looking for a talented individual who thrives in a fast-paced environment and possesses exemplary leadership skills. As the Guest Experience Supervisor, you will be responsible for ensuring our guests' comfort and satisfaction from arrival to departure.

A little taste of your day-to-day

Every day is different, but you&rsquo;ll mostly be:
<ul><li>Supervising a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences.</li>
<li>Managing guest requests and preferences, ensuring prompt and efficient resolution.</li>
<li>Collaborating with various departments to ensure seamless operations and exceed guest expectations.</li>
<li>Training and motivating staff to maintain our high standards of service excellence.</li>
<li>Implementing innovative strategies to enhance guest experience and build lasting relationships.</li>
<li>Assisting with administrative tasks and documentation to maintain accuracy and efficiency.</li>
</ul>
What do we need from you?
<ul>
<li>Minimum 2 years experience in a hotel guest service role.</li>
<li>Strong communication and interpersonal skills to engage with guests and team members.</li>
<li>Exceptional problem-solving abilities to handle any guest-related concerns effectively.</li>
<li>Proven leadership skills to motivate and guide your team to success.</li>
<li>Attention to detail, ensuring the highest standard of service is consistently met.</li>
<li>Ability to work flexible shifts, including weekends and holidays.</li>
</ul>
What you can expect from us?

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.<div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div> 
<div>
 
</div><div>Bring your story, to inspire new ones.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Supervisor

One & Only Resorts

<div>Room Service Supervisor
 
(13121) 
At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn. 
 
Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion. 
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Room Service Supervisor to join F&amp;B team at One&amp;Only The Palm Resort in Dubai.
 
 
With the global growth of our brands, you will be an integral part of the resort&rsquo;s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible for assisting the IRD Manager in leading the team to deliver exceptional service and ensuring that room service operations run smoothly.
 
 
Suitable candidates should have a minimum of 1-2 years&rsquo; experience in the same capacity in an upscale 5* hotel/resort environment and has a previous room service experience. Has a strong exposure in handling room service operations and dealing with high profile and diverse clientele. Ability to work in a multicultural and challenging working environment, who can lead, supervises, and motivates his/her staff in all aspect of service to the highest professional standards with care and attention to detail and in accordance with the standard operating procedures established. Excellent spoken and written English is required, and additional language will be highly regarded in this role. 
At One&amp;Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count &amp; are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you. 
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Room Service Supervisor

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 As a Beach Guru, you are responsible for ensuring that all Beach &amp; Recreational area activities are completed in a timely and effective way, and your position will include key responsibilities such as:
 
 
 <ul>
 <li>
 Follow all guidelines of the Recreation Department operational Sop&rsquo;s and task lists as provided
 </li>
 <li>
 Organize, clean and maintain the entire Recreation Area and back offices,
 </li>
 <li>
 Carry out daily cleaning of the facility, plus weekly and monthly tasks as assigned by the Recreation Supervisor or Ass. Recreation Manager.
 </li>
 <li>
 Ensure that equipment is properly cleaned, stored and is secure when not in use.
 </li>
 <li>
 Take towels to and from the laundry ensuring an adequate operational stock is maintained at all times.
 </li>
 <li>
 Carry out other duties as required by management from time to time, such as but not limited to lateral service in other parts of the Hotel and overnight cleaning
 </li>
 <li>
 Ensure excellent customer service and standards at all times as well as behaving in a professional manner when on and off duty
 </li>
 <li>
 Maintain complete knowledge and comply with all the companies and department, policies and procedures
 </li>
 <li>
 Set up workstation(s) with necessary supplies along with maintaining cleanliness throughout the shift.
 </li>
 <li>
 Focus attention on guests needs while remaining calm and courteous, and accommodate to all guest requests expediently and courteously
 </li>
 <li>
 Full understanding of the Recreation&rsquo;s activities and events Services
 </li>
 <li>
 Provide amenities services to Clubs and Hotels guests, as outlined in SOP or as directed by supervisor
 </li>
 <li>
 Ensure that the amenities are always available for our guests.
 </li>
 <li>
 Other Duties
 </li>
 <li>
 Perform all tasks as detailed in daily task list and check list
 </li>
 <li>
 Full understanding of the Recreation Facilities and activities.
 </li>
 <li>
 Maintain cleanliness and tidiness of work area of all times
 </li>
 <li>
 Participate in work related project teams
 </li>
 <li>
 Develop and maintain a strong working environment with the other departments.
 </li>
 <li>
 To have a complete knowledge of the products and services offered by the hotel, and in particular all the sports and leisure activities and equipment in the hotel.
 </li>
 <li>
 Ensure proper accounting procedures are followed when collecting of charging fees for Recreation
 </li>
 <li>
 Be prepared to assume other Recreation duties or responsibilities as requested by management.
 </li>
 <li>
 Drive revenues for the department.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 With 1-3 years of experience in the same field in hotel industry
 </li>
 <li>
 With pleasing personality and a well focused individual
 </li>
 <li>
 Able to handle pressure at work and capability to multi-task
 </li>
 <li>
 With excellent English communication skills (oral and written)
 </li>
 </ul>
</div>

Beach Guru (Recreation Attendant)

The Canvas hotel

<ul><li>To welcome the guests</li><li>To share daily activity highlights with the Manager including internal and external guest opportunities.</li><li>Is responsible for controlling the access to the Spa area.</li><li>Check bookings for the spa if there is any change or modification in these bookings.</li><li>To continuously maintain and service all equipment's related or assigned to the department, as specified in equipment manuals.</li><li>To be flexible with working hours.</li><li>To project a positive and motivated attitude.</li><li>To be fully conversant with first aid.</li><li>Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To be aware of all VIPs visiting or staying in the hotel.</li><li>Perform all massages &amp; treatments in accordance with the hotel procedures and legal regulations</li><li>Participate in all trainings organized by The Canvas or Myst Spa.</li><li>To daily follow the checklists.</li><li>To up sell the Spa services</li><li>To inform the guest of all the services available at the Spa</li><li>Be aware of all hotel events and activities</li><li>Ensure that the guest service is excellent so that he/she will return to the Spa Understand and comply with all health and safety regulations for the Spa</li><li>Have knowledge of the services offered by the hotel and encourage the guests to use them during their stay at the hotel</li><li>To always keep the working area clean and well maintained.</li><li>To provide safe working environment using appropriate materials, equipment's and supplies.</li><li>To offer a warm welcome to all guests and ensure that they enjoy their stay.</li><li>To personally greet and escort the guests rather than pointing out directions.</li><li>To respect the privacy of the guests and the confidentiality of the information.</li><li>To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.</li><li>To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.</li><li>To provide friendly, courteous and professional service at all times.</li><li>To maintain good working relationships with your colleagues and all other departments.</li><li>To be aware of the Hotel&rsquo;s Employee Handbook and understand and adhere to the Hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To comply with UAE legislation as required.</li><li>To respond to any changes in the department as dictated by the needs of the hotel.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To attend training and meetings as and when required.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,200.00 per monthWork Location: In person

Spa Therapist

SPHC

<div>Join our extraordinary world! 
 
Distinguished design, superlative style, warm and genuine service make this Luxury &amp; Lifestyle Collection truly unique and special. 
 
With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone&rsquo;s throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your role will be included but not limited to:
<ul><li>Process all incoming and outgoing calls accurately and courteously</li>
<li>Records and controls accurately wake up calls</li>
<li>Pages guests in co-operation with concerned departments</li>
<li>Assists guests with international calls and directory queries</li>
<li>Calls guests by name whenever possible</li>
<li>Pages staff member when requested</li>
<li>Abides by principles of guest privacy</li>
<li>Handles guests' needs or requests and reports complaints to the Supervisor</li>
<li>Report on logbook daily</li>
<li>Aware of local telephone listings and frequently dialed numbers</li>
<li>Advises defects on switchboard equipment to Supervisor</li>
<li>Attends to all guest queries and requests promptly</li>
<li>Maintains detailed knowledge of the Hotel's fire, life and safety system</li>
<li>Maintain Hotel Information</li>
<li>Provide secretarial services for guests</li>
<li>Efficient in the use of all business center equipment</li>
<li>Handle complaints promptly and follow up thoroughly on action taken</li>
<li>Promote in house service and facilities</li>
<li>Update airline schedules and guides the guest whenever requested</li>
<li>Ensure cleanliness of work area and clean your work area prior to departing</li>
<li>Report daily activities in logbook</li>
</ul>
Required Skills:
<ul><li>Able to read, write and communicate in English</li>
<li>Good communication skills</li>
<li>At least 1 year of similar experience in a hotel industry
</li></ul>What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Telephone Operator

Hyatt

<div>
 At The Wildbirch Hotel, our Housekeeping Room Attendants play a vital role in creating a welcoming and comfortable environment for our guests. They are responsible for maintaining the cleanliness and presentation of guest rooms and public areas, ensuring every space is fresh, tidy, and inviting. The role involves meticulous attention to detail, as well as the ability to work efficiently and independently. Housekeeping Room Attendants ensure that each guest experiences a serene and well-kept environment throughout their stay in Anchorage, contributing to the overall exceptional guest experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
 </li>
 <li>
 Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
 </li>
 <li>
 Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
 </li>
 <li>
 Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
 </li>
 <li>
 Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
 </li>
 <li>
 Clean bathroom counters, floors, showers/tub in the prescribed manner.
 </li>
 <li>
 Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor.
 </li>
 <li>
 Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
 </li>
 <li>
 Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
 </li>
 <li>
 Adapt to workload based on hotel occupancy.
 </li>
 <li>
 Multitask, organize and prioritize tasks on an hourly and daily basis.
 </li>
 <li>
 Work well with others in a team environment.
 </li>
 <li>
 Work well under time constraint- clear thinking and remaining calm.
 </li>
 <li>
 Perform job duties with attention to detail, speed and efficiency.
 </li>
 <li>
 Follow directions effectively.
 </li>
 <li>
 Work with minimal supervision.
 </li>
 <li>
 Maintain confidentiality of guest and hotel information
 
 
 
 </li>
 </ul>
 
 EXPERIENCE:
 
 
 
 <ul>
 <li>
 Prior Experience:
 </li>
 <ul>
 <li>
 1+ experience in hospitality preferred or equivalent establishment (required)
 </li>
 </ul>
 <li>
 Education:
 </li>
 <ul>
 <li>
 High School diploma or GED required; college degree preferred.
 </li>
 </ul>
 <li>
 Subject Expertise:
 </li>
 <li>
 Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
 </li>
 <li>
 Report any unusual occurrences and/or request to Supervisor.
 </li>
 <li>
 Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
 </li>
 <li>
 Must be service oriented with excellent customer service and sales skills
 </li>
 <li>
 Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
 </li>
 <li>
 Must be energetic and outgoing
 </li>
 <li>
 Must possess excellent interpersonal and organizational skills
 </li>
 <li>
 Must be able to follow directions with attention to detail, speed and accuracy
 </li>
 <li>
 Must be a team player with the ability to work under minimal supervision
 </li>
 <li>
 Must be able to multi-task in a fast-paced work environment
 </li>
 <li>
 Must be able to understand and work with basic financial information and solve basic arithmetic problems
 </li>
 <li>
 Must be able to type 45 wpm and have the ability to input data and access information on the computer
 </li>
 <li>
 Must have proficient working knowledge of Microsoft Office, Opera; preferred.
 </li>
 <li>
 Must be able to exercise confidentiality and discretion.
 
 
 </li>
 </ul>
 
 OTHER EXPECTATIONS:
 
 
 
 <ul>
 <li>
 Abide by payroll policies, procedures and rules of conduct as stated in the Associate Handbook.
 </li>
 <li>
 Demonstrate a working knowledge of all company safety and security procedures.
 </li>
 <li>
 Hours Required: Must primarily work 8am-4pm while understanding that the hotel business functions 24/7 and some weekend or holiday work will be required.
 </li>
 <li>
 Must be able to pass drug test and background screening.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 The Wildbirch Hotel offers an empowered working environment with excellent benefits for eligible employees, including:
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 PTO (Paid Time Off)
 </li>
 <li>
 Medical, Dental, Vision, Life Insurance
 </li>
 <li>
 Employee discounts and perks
 </li>
 <li>
 Career development and education assistance
 
 
 
 </li>
 </ul>
 
 Why Work at The Wildbirch Hotel?
 
 
 
 As Anchorage&rsquo;s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty
 
 
 This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
</div>

Housekeeper

Cornerstone Advocacy Service

<div>
 
 
 
 
 
 Our Mission:
 
 
 
 
 
 Cornerstone disrupts violence through advocacy, support, and prevention.&nbsp; We partner with individuals, families, and organizations to build communities free from harm.
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 Our Core Values:&nbsp; *
 
 
 
 Survivor- Centered
 
 
 
 *
 
 
 
 Social Justice
 
 
 
 *
 
 
 
 Well-Being
 
 
 
 *
 
 
 
 Collaboration
 
 
 
 *
 
 
 
 Integrity
 
 
 
 
 
 
 
 Summary of Cornerstone
 
 
 
 
 
 
 Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at
 
 
 www.cornerstonemn.org
 
 
 .
 
 
 
 
 
 
 
 Diversity and Inclusion:&nbsp; &nbsp;
 
 
 
 
 
 
 We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.
 
 BIPOC and LGBTQ+ community are strongly encouraged to apply.
 
 
 
 
 
 
 
 Unionized Position
 
 
 
 :&nbsp; Yes
 
 
 Job Summary:
 
 
 
 The Emergency Services (ES) Primary Advocate is responsible for providing advocacy, support, and information to victims/survivors of domestic violence, sexual violence and/or human trafficking/sexual exploitation accessing Cornerstone&rsquo;s (CAS) 24/7 shelter/hotel, crisis line, and walk-in services. This advocacy position utilizes trauma-informed, survivor-centered, and culturally responsive practices to provide supportive wraparound services for participants. The services are inclusive of safety and goal planning, arrangements for Cornerstone&rsquo;s internal and community external services, and survivor-led advocacy with systems such as housing, social services, medical, immigration, and civil/criminal justice. The ES Primary Advocate works within a team setting to maintain a welcoming, safe, clean, accessible, and inclusive environment for the families and people we serve.
 
 
 Hours/Scheduling:
 
 This is a full-time position which requires flexible scheduling to support participants&rsquo; schedules and needs. Shifts may include evenings and weekends as assigned by the supervisor. This position includes an on-call rotating schedule to assist with after-hours staff support and direct service
 
 coverage.
 
 
 
 Experience/Qualifications:
 
 Bachelor&rsquo;s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences. One or more years of experience providing direct crisis response services in a trauma-informed setting.
 
 
 <ul>
 <li>
 
 
 Understanding of trauma-informed, survivor-centered, and culturally responsive care practices with a focus on the impact of domestic violence, sexual violence, and/or human trafficking/sexual exploitation.
 
 
 </li>
 <li>
 
 
 Understanding of the human services delivery system emphasizing serving diverse, marginalized and/or underrepresented communities.
 
 
 </li>
 <li>
 
 
 General understanding of crime victim&rsquo;s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
 
 
 </li>
 <li>
 
 
 Ability to communicate in a trauma-informed, calm, and deescalating manner with participants in crisis to assist in meeting their needs, provide support, and connect them to resources available that enhances safety.
 
 
 </li>
 <li>
 
 
 
 Preferred 40-hour sexual assault training or the ability to complete training within 6
 
 months.
 
 
 
 
 </li>
 <li>
 
 
 Knowledge and aptitude with Microsoft Office, client databases, and other related forms of
 
 technology.
 
 
 
 </li>
 <li>
 
 
 Valid driver&rsquo;s license, automobile insurance and reliable
 
 vehicle
 
 
 
 </li>
 </ul>
 
 
 
 Duties and Essential
 
 Functions:
 
 
 
 
 <ul>
 <li>
 
 
 Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors (v/s) through phone, in-person, and walk-in services.
 
 
 </li>
 <li>
 
 
 Welcomes new participants into the shelter/hotel by processing new intakes, informing them of available services, and providing guidelines for shelter living.
 
 
 </li>
 <li>
 
 
 Provides wrap around services by assisting participants with accessing internal and
 
 external&nbsp;
 
 resources inclusive of obtaining needed documents, basic needs, housing, transportation, medical, and interpreter services.
 
 
 </li>
 <li>
 
 
 Meets weekly with participants to complete informational interviews, goal planning, and advocacy requests. Briefly check-ins with the participant several days in the week to provide support, answer questions, and advocacy as needed.
 
 
 </li>
 <li>
 
 
 Participates in weekly wraparound meetings with other assigned advocates to keep others apprised of participants goals, requests, barriers, and other relevant information.
 
 
 </li>
 <li>
 
 
 Accompanies and supports participants when requested, in attending virtual, phone, or in-person meetings inclusive of housing, social services, and systems advocacy with other entities.
 
 
 </li>
 <li>
 
 
 Answers crisis line calls providing information, support, and referrals from v/s or concerned persons and systems personnel (medical, social services, law enforcement, etc.) seeking to assist v/s.
 
 
 </li>
 <li>
 
 
 Screens potential shelter/hotel participants requesting emergency safe housing options when bed space/hotel is available. Utilizes the DO process when CAS is unable to accommodate a v/s.
 
 
 </li>
 <li>
 
 
 Responds professionally to Law Enforcement Intervention contacts via email or over the phone and follows-up with the v/s within program guidelines.
 
 
 </li>
 <li>
 
 
 Assists current residents with basic living skills such as cleaning, meal preparations, and caring for children. And assists in cleaning, safety checks, and other tasks necessary to prepare apartment spaces during participant turnover.
 
 
 </li>
 <li>
 
 
 Assures data entry is completed accurately in Apricot database and other tracking methods. Properly document all critical incidents: child protection reports, emergency response calls, participant injury/concerns and other documentation as assigned by supervisor.
 
 
 </li>
 </ul>
 
 
 
 
 
 Visit our career page at:&nbsp;
 
 
 
 
 https://cornerstonemn.org/about/employment/
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 Our Benefits Package Includes:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Free virtual mental health counseling (for all employees + their families)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Free telemedicine (for employees + enrolled family members)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 401(k) after 90 days + up to 4% employer match after 1 year
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Paid parental leave after 1 year of service
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Medical, dental &amp; vision (eligible first month after 30 days)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 HSA &amp; FSA options
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Free basic life &amp; AD&amp;D insurance
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Free long-term disability
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Voluntary short-term disability
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Generous PTO: 168 hours to start (increases after 24 months)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 11 paid holidays + 2 floating holidays
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Paid birthday off
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 EEO Statement:
 
 
 
 
 
 
 Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.
 
 
 
 
 
 &nbsp;
 
 &nbsp;
</div>

Shelter Case Manager

Search 9324+ Hotel services supervisor jobs near you this June. New roles added regularly across leading industries. Apply today.