housecleaner

Miraval The Red Sea

<div><div>Summary<div>
GENERAL ROLE: 


As a Housekeeping Supervisor plays a key role in maintaining the exceptional cleanliness and presentation standards of Miraval the Red Sea. This position ensures the day-to-day supervision of housekeeping operations, supports team members, and upholds the resort&rsquo;s commitment to wellness, tranquility, and mindful luxury. 


KEY RESPONSIBILITIES:

Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues. 


As Housekeeping Supervisor, you will need to:

Strategy and Planning 

<ul><li> Completed all the housekeeping project according to the timeline. Summitted the training calendar and training record to L&amp;D on time. Inventory to be done according to the plan.</li></ul> 

Housekeeping Operations
<ul><li> Supervise and coordinate daily housekeeping activities for guest rooms, public areas, spa, and back-of-house.</li></ul>
<ul><li> Conduct inspections to ensure all areas meet brand standards for cleanliness, maintenance, and guest readiness.</li></ul>
<ul><li> Assist in the scheduling and assignment of tasks for room attendants, public area attendants, and linen staff.</li></ul>
<ul><li> Provide hands-on training and guidance to team members to maintain consistent quality and efficiency.</li></ul>
<ul><li> Monitor linen and supply usage and communicate needs to the Assistant Manager.</li></ul>
<ul><li> Ensure all housekeeping staff follow proper safety, sanitation, and hygiene protocols.</li></ul>
<ul><li> Respond promptly to guest requests and complaints, ensuring quick resolution and guest satisfaction.</li></ul>
<ul><li> Communicate effectively with other departments, especially Front Office and Engineering, to ensure smooth operations.</li></ul>
<ul><li> Report maintenance issues or damages found during inspections.</li></ul>
<ul><li> Act as a role model, promoting teamwork, professionalism, and mindfulness in all interactions.</li></ul>

Lost &amp; found: 

<ul><li> To trained all the team member about the lost &amp; found.</li></ul> 


Key handling:
<ul><li> All the team member to be knowledgeable for all the keys so has responsible to trained all the HK colleagues.</li></ul> 


Coordinate with another department:
<ul><li> As a Housekeeping supervisor has to coordinate with Engineering for maintenances or any issues.</li></ul>
<ul><li> With front office for the room update- check out, arrivals, vacant dirty, inspected etc.</li></ul>
<ul><li> With F&amp;B- for the amenities mini bar etc.</li></ul> 


General

ROOMS:
<ul><li> Check the general condition in the room and note down any faults and discrepancy found for prompt action, see that all the corridors and passage ways are clean at the time of checking.</li></ul>
<ul><li> To have a complete knowledge of chemical products and their proper and economical use, all Housekeeping machines and equipment for operation and maintenance.</li></ul>
<ul><li> To prepare daily task for HK Attendant and assign them to their specific work areas and instruct them to use the proper and correct equipment and chemical</li></ul>
<ul><li> To inspect all public areas, arrival rooms, check outs, OOS/OOO rooms, occupied rooms, VIPs and long stay guest rooms in designated areas daily, and ensure all amenities are placed based on VIP codes.</li></ul>
<ul><li> To coordinate with the Front Office of VIP rooms, unexpected departures, queue rooms, early arrivals and extended stays and room changes.</li></ul>
<ul><li> To assist in monthly inventory and daily checking of linen store in the pantry and make sure that the supplies is complete as the standard established</li></ul>
<ul><li> To prepare daily and evening HK report in floor under his/her responsibility and inform to the HK Clerk for update status release</li></ul>
<ul><li> Receive Room Status from HK Attendant</li></ul>
<ul><li> Assist in checking up guest supplies, according to requisition and receiving supplies</li></ul>
<ul><li> To distribute card key, mobile and buggy and make sure that they will be returned after finish of work in good condition</li></ul>
<ul><li> To have daily room inspection and report any kind of damage to be repair</li></ul>
<ul><li> Responsible in turn down service and all the guest request</li></ul>
<ul><li> To check the following up of engineering report for repair the out of order room and make sure all done by daily room inspection</li></ul>

PUBLIC AREA
<ul><li> Responsible to the cleanliness of all public areas and back of the house</li></ul>
<ul><li> Check general condition in public area, pantry, stores and take action</li></ul>
<ul><li> Prepare daily HK Attendant assignment to their specific work area and instruct them to use equipment &amp; chemical correctly</li></ul>
<ul><li> Check &amp; inspect vacuum cleaners, buffing machines, buckets and all equipment&rsquo;s, ensure that all equipment are complete and in working condition</li></ul>
<ul><li> Assist in monthly inventory and daily checking of consumable items and chemical in public area stores and make sure that all supplies are in stock</li></ul>
<ul><li> Prepare daily assignment job for the Rm/PA Attendant under his responsibility</li></ul></div></div><div>
Qualifications<div>
QUALIFICATIONS: 

<ul><li> Minimum 2 years of experience in a supervisory housekeeping role, preferably in a luxury or wellness resort.</li></ul>
<ul><li> High school diploma or equivalent required; hospitality training or certification is a plus.</li></ul>
<ul><li> Strong communication and leadership skills.</li></ul>
<ul><li> Proficiency in English required; knowledge of Arabic is a plus.</li></ul>
<ul><li> Familiarity with housekeeping software or property management systems is an advantage.</li></ul>
<ul><li> Detail-oriented with a commitment to quality and guest service.</li></ul> 
 
PHYSICAL DEMANDS (IF ANY):
<ul><li> Requires extended periods of walking, standing, bending, and stair climbing throughout the shift.</li></ul>
<ul><li> Ability to lift or carry items up to 20 kg as needed.</li></ul>
<ul><li> Flexibility to work varied shifts, including weekends, holidays, and evenings.</li></ul> 
 
WORK ENVIRONMENT:
<ul><li> This role operates across indoor guest rooms, outdoor resort pathways, and public spaces within a luxury, wellness-focused environment.</li></ul>
<ul><li> Exposure to cleaning chemicals and equipment as part of daily responsibilities.</li></ul>
<ul><li> Fast-paced and physically active environment with a focus on mindfulness, attention to detail, and environmental sustainability.</li></ul></div></div></div>

HOUSEKEEPING SUPERVISOR

Al Wardi Cleaning

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teletaleem

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