housekeeper manager

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Housekeeping Manager, reporting directly to Executive Housekeeper, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
The Housekeeping Manager will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
KEY RESPONSIBILITIES<ul><li>
Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</li><li>
Ensured 100% compliance with brand standards.</li><li>
Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</li><li>
Carries out monthly linen inventory.</li><li>
Continuously evolve / improve departmental SOPs and productivity of the department.</li><li>
Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</li><li>
Supervises outside contractors to ensure contractual compliance.</li><li>
Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</li><li>
Ensures departmental health and safety compliance.</li><li>
Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</li><li>
Is responsible for all flower arrangements placed in the public areas and rooms.</li><li>
Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</li><li>
Implementing assigned task during emergencies such as fire, power failure and natural disaster.</li><li>
Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</li><li>
Ensure all guests and internal stakeholders receive prompt and courteous service.</li><li>
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</li><li>
Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</li><li>
Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</li><li>
Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</li><li>
Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</li><li>
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</li><li>
Acting as a role model for the Count On me Service culture.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>

Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

<ul><li>Excellent communication</li>
<li>Operations Management</li>
<li>Leadership</li>
<li>Business Acumen</li>
<li>Exceptional service delivery</li>
<li>Attention to detail</li>
<li>Planning &amp; organisation</li>
<li>Teamwork</li>
<li>Ability to work in a multi-tasking and multi-cultural environment</li>
<li>Self-motivation</li>
<li>Flexibility</li>
</ul>
<h1 class="jobSectionHeader">BACKGROUND</h1>
<ul><li>Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li>
<li>Experience from a international hotel brand is an advantage</li>
<li>Proficiency in Opera Cloud</li>
<li>Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)</li>
<li>Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)</li>
<li>Diploma or vocational training in hospitality is an advantage</li>
</ul></div><div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
People and Culture</h3>
Team Mentoring<h3 class="jobSectionHeader">
Soft skills</h3>
Team Leadership, People Skills, Passionate</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

Housekeeping Manager

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Executive Housekeeper, reporting directly to the General Manager, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
KEY RESPONSIBILITIES<ul><li>
Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</li><li>
Ensured 100% compliance with brand standards.</li><li>
Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</li><li>
Carries out monthly linen inventory.</li><li>
Continuously evolve / improve departmental SOPs and productivity of the department.</li><li>
Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</li><li>
Supervises outside contractors to ensure contractual compliance.</li><li>
Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</li><li>
Ensures departmental health and safety compliance.</li><li>
Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</li><li>
Is responsible for all flower arrangements placed in the public areas and rooms.</li><li>
Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</li><li>
Implementing assigned task during emergencies such as fire, power failure and natural disaster.</li><li>
Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</li><li>
Ensure all guests and internal stakeholders receive prompt and courteous service.</li><li>
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</li><li>
Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</li><li>
Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</li><li>
Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</li><li>
Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</li><li>
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</li><li>
Acting as a role model for the Count On me Service culture.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Excellent communication</li><li>
Operations Management</li><li>
Leadership</li><li>
Business Acumen</li><li>
Exceptional service delivery</li><li>
Attention to detail</li><li>
Planning &amp; organisation</li><li>
Teamwork</li><li>
Ability to work in a multi-tasking and multi-cultural environment</li><li>
Self-motivation</li><li>
Flexibility</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li><li>
Experience from a international hotel brand is an advantage</li><li>
Proficiency in Opera Cloud</li><li>
Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)</li><li>
Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)</li><li>
Diploma or vocational training in hospitality is an advantage</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Leadership Mentoring, Detail Oriented, People Skills</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

Executive Housekeeper

Mrs Mika Restaurant

We are looking to hire a housekeeper to join our restaurant team. You will be responsible for cleaning dinning areas, disposing of trash and notifying maintenance of any issues. You should be able to lift 25 pounds and have an eye for cleanliness.Housekeeper Responsibilities:Keeping facilities and common areas clean and maintained.Vacuuming, sweeping, and mopping floors.Cleaning and stocking restrooms.Notifying manager of necessary repairs.Collecting and disposing of trash.Keeping the linen room stocked.Properly cleaning upholstered furniture.Job Type: Full-timePay: AED2,000.00 - AED2,300.00 per month

Housekeeper

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES 
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are to: 
<ul><li>
Managing Housekeeping Operations and Budgets</li><li>
Ensures knowledge and understanding of OSHA regulations are up to date.</li><li>
Oversees all lost and found procedures.</li><li>
Inventories stock to ensure adequate supplies.</li><li>
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li><li>
Understands and complies with loss prevention policies and procedures.</li><li>
Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li><li>
Supervises Housekeeping and all related areas in the absence of the Assistant Executive Housekeeper</li><li>
Ensuring Exceptional Customer Service</li><li>
Handles guest problems and complaints seeking assistance from supervisor as necessary.</li><li>
Assists in the review of comment cards and guest satisfaction results with Team member.</li><li>
Conducting Human Resources Activities</li><li>
Supports training initiatives for all current and new team members.</li><li>
Coaches, counsels and encourages associates.</li><li>
Manages payroll administration.</li><li>
Participates in the team member performance appraisal process, giving feedback as needed.</li><li>
Ensure health &amp; safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.</li><li>
Ensure that all team members are aware of and follow departmental SOP&rsquo;s and LSOPs</li><li>
Coach and guide new members of the team / contracted staffs, putting in place proper orientation training and ongoing training and development for team members.</li><li>
Assist in managing relationships with suppliers/ contractor.</li><li>
Train team member to become multi skilled in all facets of housekeeping.</li><li>
Conducts assigned inspections of Public area.</li><li>
Ensures the highest standards of cleanliness, maintenance and safety by conducting daily inspections of guest elevator foyers, backspaces, and storage and supply rooms.</li>
To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees. 
<li>
</li></ul>#LI-MH1 
Qualifications 
<ul><li>
Proven experience in hospitality management or similar role</li><li>
Strong leadership, staff management, and customer service skills</li><li>
Excellent problem-solving, conflict resolution, and communication abilities</li><li>
Proficiency in organizational and time management skills</li><li>
Knowledge of hospitality industry standards and best practices</li></ul></div>

Housekeeping Manager – Residence

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are to:
 
 
 <ul>
 <li>
 Managing Housekeeping Operations and Budgets
 </li>
 <li>
 Ensures knowledge and understanding of OSHA regulations are up to date.
 </li>
 <li>
 Oversees all lost and found procedures.
 </li>
 <li>
 Inventories stock to ensure adequate supplies.
 </li>
 <li>
 Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
 </li>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
 </li>
 <li>
 Supervises Housekeeping and all related areas in the absence of the Assistant Executive Housekeeper
 </li>
 <li>
 Ensuring Exceptional Customer Service
 </li>
 <li>
 Handles guest problems and complaints seeking assistance from supervisor as necessary.
 </li>
 <li>
 Assists in the review of comment cards and guest satisfaction results with Team member.
 </li>
 <li>
 Conducting Human Resources Activities
 </li>
 <li>
 Supports training initiatives for all current and new team members.
 </li>
 <li>
 Coaches, counsels and encourages associates.
 </li>
 <li>
 Manages payroll administration.
 </li>
 <li>
 Participates in the team member performance appraisal process, giving feedback as needed.
 </li>
 <li>
 Ensure health &amp; safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
 </li>
 <li>
 Ensure that all team members are aware of and follow departmental SOP&rsquo;s and LSOPs
 </li>
 <li>
 Coach and guide new members of the team / contracted staffs, putting in place proper orientation training and ongoing training and development for team members.
 </li>
 <li>
 Assist in managing relationships with suppliers/ contractor.
 </li>
 <li>
 Train team member to become multi skilled in all facets of housekeeping.
 </li>
 <li>
 Conducts assigned inspections of Public area.
 </li>
 <li>
 Ensures the highest standards of cleanliness, maintenance and safety by conducting daily inspections of guest elevator foyers, backspaces, and storage and supply rooms.
 </li>
 <li>
 To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in hospitality management or similar role
 </li>
 <li>
 Strong leadership, staff management, and customer service skills
 </li>
 <li>
 Excellent problem-solving, conflict resolution, and communication abilities
 </li>
 <li>
 Proficiency in organizational and time management skills
 </li>
 <li>
 Knowledge of hospitality industry standards and best practices
 
 
 </li>
 </ul>
</div>

Hilton

<div>Executive Housekeeper
An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. 
What will I be doing? 
As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Oversee housekeeping operations</li>
<li>Oversee Laundry Operations</li>
<li>Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement</li>
<li>Operate within departmental budgets through effective stock and cost controls and well managed schedules</li>
<li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard</li>
<li>Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork</li>
<li>Ensure team members have an up-to-date knowledge of all room categories and amenities</li>
<li>Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li>
<li>Ensure staffing levels cover business demands</li>
<li>Ensure ongoing training</li>
<li>Ensure communication meetings are conducted and post-meeting minutes generated</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Housekeeping/Laundry team</li>
<li>Competent in property management systems</li>
<li>Assist other departments wherever necessary</li></ul>
What are we looking for? 
An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity</li>
<li>A successful track record of managing a large team</li>
<li>A high school certificate or equivalent</li>
<li>High level of commercial awareness and cost control capabilities</li>
<li>Previous experience of managing a department and Profit and Loss account</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Committed to delivering high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>IT proficiency</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office</li>
<li>Strong organizational, budget management, and problem solving skills</li>
<li>Strong communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Familiar with Property Management Systems</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Marriott International

<div>Additional Information 
Job Number25154965 
Job CategoryHousekeeping &amp; Laundry 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Assistant Housekeeping Manager

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