housekeeper room care

Hollister Incorporated

<div>We Make Life More Rewarding and Dignified
Location: Winnersh
 
Department: IT 
<div><div><div><h2 class="jobSectionHeader">Summary</h2>
</div><div>The Senior Manager, End User Services &amp; Workplace Technology is a senior IT leader responsible for the strategy, service delivery, operational stability, and continuous improvement of end user support and workplace technology services across the enterprise. This role has direct accountability for the global service desk and leads global support capabilities for deskside support, endpoint engineering, device lifecycle management, collaboration platforms, meeting room technology, executive support, and digital workplace services that enable associates to work productively, securely, and efficiently across office, plant, remote, and hybrid environments.
The role is expected to establish strong support standards, responsive service models, measurable performance expectations, and disciplined operational controls that reduce user disruption, improve service quality, mitigate risk, and optimize the employee technology experience. The Senior Manager also drives service modernization through AI-enabled automation, workflow orchestration, self-service, and infrastructure as code practices that improve consistency, scalability, speed, and cost efficiency across end user and workplace technology services. The Senior Manager partners closely with Infrastructure, Cybersecurity, Enterprise Applications, HR, Facilities, Procurement, and business leaders to ensure workplace services are resilient, secure, scalable, cost-effective, and aligned to current and future business requirements.
</div></div><div><div><h2 class="jobSectionHeader">Responsibilities</h2>
</div><div>End user services leadership and critical support coverage
<ul><li>Lead globally distributed end user services and workplace technology organization with direct accountability for global service desk and oversight of deskside support, endpoint engineering, collaboration support, meeting room technology, executive support, and field support coverage.</li>
<li>Define and maintain global service desk and support coverage models, escalation paths, major incident participation, on-call expectations, regional support alignment, and service ownership to ensure dependable support for business-critical user services across time zones.</li>
<li>Set clear standards for responsiveness, service quality, communication, and user experience across office, plant, remote, and hybrid work environments.</li>
</ul>Workplace technology, endpoint, and collaboration service management
<ul><li>Oversee operational performance and support lifecycle for laptops, desktops, mobile devices, peripherals, software deployment, collaboration tools, conference room technology, and associated workplace platforms.</li>
<li>Drive standardization of device builds, endpoint configuration, provisioning, asset lifecycle, patch compliance, software packaging, refresh planning, and support processes to improve reliability, supportability, and user productivity.</li>
<li>Partner with infrastructure, network, cybersecurity, and application teams to ensure end user services remain integrated, secure, supportable, and aligned with operational requirements, including adoption of infrastructure as code to improve repeatability and speed.</li>
</ul>Service operations, risk mitigation, and control discipline
<ul><li>Lead operational governance for incident, request, problem, change, asset, and knowledge management processes supporting stable, controlled end user service delivery.</li>
<li>Mitigate operational and security risk through disciplined endpoint compliance, access coordination, patch and vulnerability remediation, software currency, vendor governance, documented runbooks, and recovery procedures.</li>
<li>Provide leadership during escalations and major incidents affecting user productivity, driving timely resolution, root cause analysis, and corrective actions to prevent recurrence.</li>
</ul>Performance optimization, metrics, and continuous improvement
<ul><li>Establish measurable performance standards for service levels, response and resolution times, ticket quality, endpoint compliance, user satisfaction, executive support quality, and workplace technology availability.</li>
<li>Use dashboards, trend analysis, service reviews, root cause data, and user feedback to identify recurring issues, improve processes, optimize staffing, and raise overall service performance.</li>
<li>Drive AI-enabled automation, self-service, knowledge enablement, workflow improvement, and tool optimization to reduce manual effort, improve service consistency, and accelerate resolution.</li>
<li>Promote infrastructure as code, scripted provisioning, and standardized automation patterns to increase efficiency, strengthen control, and improve scalability across workplace technology operations.</li>
</ul>Strategic planning, stakeholder partnership, and team leadership
<ul><li>Develop end user services and workplace technology roadmap, including service maturity, tooling improvements, device strategy, collaboration enhancements, support model evolution, and readiness for future business needs.</li>
<li>Manage budgets, vendors, contracts, and service providers to ensure cost-effective delivery, appropriate capacity, strong partner performance, and alignment with enterprise standards.</li>
<li>Coach and develop leaders and team members, establish performance expectations, build succession depth, and foster culture of accountability, service excellence, continuous improvement, and responsible adoption of emerging automation capabilities.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Essential Functions of the Role</h2>
</div><ul><li>Vision-setting and alignment with business strategy.</li>
<li>High-level decision-making and resource allocation.</li>
<li>Oversight of compliance, risk, and organizational culture.</li>
<li>Collaborate across departments to support organizational goals.</li>
<li>Communicate effectively via email, phone, and virtual platforms.</li>
<li>Serve as a point of contact for internal and external stakeholders.</li>
<li>Resolve inquiries and issues with professionalism and discretion.</li>
<li>Prepare reports and dashboards for internal stakeholders.</li>
<li>Demonstrate initiative in identifying process improvements or automation opportunities.</li>
<li>Manage multiple priorities and deadlines in a fast-paced environment.</li>
</ul></div><div><div><h2 class="jobSectionHeader">Education &amp; Work Requirements</h2>
</div><ul><li>Bachelor&rsquo;s Degree with 12-15 years of related experience</li>
</ul></div><div><div><h2 class="jobSectionHeader">Education &amp; Work Preferences</h2>
</div><div><ul><li>Fluency in English</li>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li>
<li>Minimum 12 years of progressive IT experience, including significant experience in enterprise end user support, workplace technology, endpoint operations, and digital workplace services.</li>
<li>Minimum 7 years leading managers, engineers, analysts, and/or support teams with accountability for global service delivery, global service desk operations, escalations, service quality, and operational performance.</li>
<li>Relevant certifications are a plus (e.g., ITIL, Microsoft 365, Microsoft Endpoint Manager/Intune, collaboration platform, endpoint security, service management, automation, cloud, or project/program leadership certifications).</li>
<li>Demonstrated experience leading service desk, deskside, endpoint, collaboration, and workplace technology functions in a complex enterprise environment with multiple locations and diverse user populations.</li>
<li>Proven experience improving service performance through KPI management, process maturity, vendor governance, endpoint compliance, automation, self-service, and structured continuous improvement practices.</li>
<li>Experience applying AI-enabled automation, scripting, and infrastructure as code concepts to improve service efficiency, repeatability, and scalability is strongly preferred.</li>
<li>Strong leadership of global end user services and workplace technology teams, including direct accountability for global service desk operations, with the ability to establish expectations, manage through leaders, prioritize effectively, and maintain accountability for high-quality support outcomes.</li>
<li>Deep knowledge of end user support domains, including service desk operations, deskside support, executive support, endpoint engineering, mobile device management, software deployment, device lifecycle management, and collaboration technologies.</li>
<li>Experience with Microsoft 365 workplace services and related platforms, including Teams, Exchange, OneDrive, SharePoint, Intune, Autopilot, endpoint configuration, and enterprise productivity tooling.</li>
<li>Strong understanding of workplace technology and digital employee experience, including conference room technology, telephony or voice collaboration, remote support, hybrid work enablement, and service experience improvement.</li>
<li>Proven ability to mitigate operational risk through disciplined service management, endpoint compliance, access and asset controls, patching, software governance, vendor management, incident management, and recovery planning.</li>
<li>Strong knowledge of ITSM processes and tools, including incident, request, problem, change, knowledge, asset, and configuration management, with experience improving service maturity and reporting.</li>
<li>Demonstrated experience using service metrics, dashboards, trend analysis, user feedback, process standardization, AI-enabled automation, and self-service to improve outcomes, reduce support friction, and increase operational efficiency.</li>
<li>Working knowledge of scripting, workflow orchestration, and infrastructure as code concepts to standardize provisioning, improve repeatability, and scale support and workplace technology services.</li>
<li>Strong business partnership and executive communication skills, with the ability to present service risks, investment needs, improvement priorities, and performance results clearly to technical and non-technical stakeholders.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Competencies</h2>
</div><ul><li>Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.</li>
<li>Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.</li>
<li>Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.</li>
<li>Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.</li>
<li>Live The Schneiders&rsquo; Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.</li>
</ul></div></div>About Hollister Incorporated
 
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.
EOE Statement
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Req ID: 36557</div>

Sr Manager, End User Services & Workplace Technology

Naik Foundation

Key ResponsibilitiesOperational Leadership<ul><li>Direct and oversee all Rooms Division operations to ensure seamless guest experiences from arrival to departure.</li><li>Develop and implement departmental strategies that align with the hotel's business objectives.</li><li>Ensure compliance with company policies, brand standards, and operating procedures.</li><li>Monitor daily operations and resolve operational challenges promptly.</li><li>Lead departmental meetings and communicate operational priorities effectively.</li><li>Collaborate with Food &amp; Beverage, Sales &amp; Marketing, Engineering, Finance, Security, and Human Resources to ensure smooth hotel operations.</li></ul>Guest Experience<ul><li>Drive a culture of exceptional guest service and hospitality throughout the Rooms Division.</li><li>Oversee the handling of VIP arrivals, special requests, and service recovery for guest concerns.</li><li>Review guest feedback, identify trends, and implement continuous improvement initiatives.</li><li>Ensure consistent delivery of personalized and memorable guest experiences.</li></ul>Financial Management<ul><li>Develop and manage the Rooms Division annual operating budget.</li><li>Monitor departmental revenues, expenses, payroll, and productivity.</li><li>Work closely with Revenue Management to optimize room inventory, occupancy, average daily rate (ADR), and revenue per available room (RevPAR).</li><li>Identify opportunities to improve profitability while maintaining service excellence.</li><li>Prepare operational reports, forecasts, and performance analyses.</li></ul>Housekeeping &amp; Front Office Oversight<ul><li>Ensure Front Office operations deliver efficient check-in, check-out, reservations support, and guest services.</li><li>Oversee Housekeeping to maintain the highest standards of cleanliness, presentation, and room readiness.</li><li>Monitor room status, inventory control, and maintenance coordination to maximize room availability.</li><li>Ensure preventive maintenance issues are identified and addressed in coordination with Engineering.</li></ul>Leadership &amp; Team Development<ul><li>Recruit, train, mentor, and develop department managers and team members.</li><li>Conduct performance reviews and create development plans.</li><li>Foster employee engagement, accountability, and teamwork.</li><li>Ensure appropriate staffing levels while controlling labor costs.</li><li>Promote a culture of safety, diversity, inclusion, and continuous improvement.</li></ul>Quality, Safety &amp; Compliance<ul><li>Ensure compliance with health, safety, sanitation, and security standards.</li><li>Maintain compliance with applicable laws, regulations, and company policies.</li><li>Oversee emergency preparedness and response procedures for the Rooms Division.</li><li>Ensure proper handling of guest information and data privacy requirements.</li><li>Lead quality assurance initiatives and prepare departments for internal and external audits.</li></ul>Work Location: In person

Director of rooms

Grandir UK

Pippa's House Day Nursery, Claygate
 Part of Grandir UK
 Salary up to £30,160 per annum (depending on experience and qualifications, with yearly pay reviews)
 Join a supportive, child-focused nursery offering strong benefits, flexible working and genuine career progression.
 Our Pippa's House Day Nursery in Claygate is looking for a caring and enthusiastic Room Leader to join our team. You will play a key role in caring for, supporting and inspiring our children, encouraging curiosity and helping them thrive every day.
 
Why You’ll Love Working at Pippa's House
 At Pippa's House you will be part of a welcoming and supportive team who genuinely care about one another. We create a positive working environment where everyone feels valued, respected, and supported to grow.
 Core Benefits
 <ul>
<li>33 days annual leave including bank holidays, with 3 days used during the Christmas shutdown period</li>
<li>Christmas and New Year shutdown</li>
<li>Flexible working options available</li>
<li>Big childcare discount</li>
<li>£500 refer-a-friend bonus</li>
<li>Company pension scheme with employer contributions</li>
<li>Statutory Sick Pay from day 1</li>
<li>Life assurance for employees aged 18 to 65</li>
<li>Certified Great Place to Work, voted for by our current colleagues</li>
</ul>
About Our Nursery
 Pippa’s House in Claygate offers a warm, welcoming environment with a strong team culture and a real focus on staff wellbeing and development. Our nursery benefits from beautiful surroundings and engaging outdoor spaces that support children’s curiosity and learning every day.
 We are conveniently located just a short walk from Claygate train station, with direct links into London Waterloo, and easy access from Esher, Surbiton and surrounding areas. There is also nearby parking available, making commuting simple and accessible.
 Location and Travel
 <ul>
<li>On-site parking available</li>
<li>10-minute walk from Esher station, or close to local bus routes</li>
<li>Nearby amenities include cafés, shops, parks, and local attractions for outings</li>
</ul>
What You Will Be Doing
 <ul>
<li>Promote high standards of quality within the nursery</li>
<li>Support and supervise playroom staff with their day-to-day duties</li>
<li>Deploy staff appropriately to ensure that the required standards are delivered and maintained within the rooms</li>
<li>Ensure the effective implementation of the nursery keycarer procedures and allocate children to keycarers appropriately</li>
<li>Ensure that practice and provision in the nursery meet the requirements of the Early Years Foundation Stage (EYFS)</li>
<li>Provide professional, relevant feedback to parents and carers about their child</li>
<li>Promote the nursery to current parents and potential customers</li>
<li>Develop open and positive working relationships with staff</li>
<li>Ensure that all staff develop and maintain friendly, professional relationships with parents and carers</li>
</ul>
Enhanced Family and Wellbeing Benefits
 <ul>
<li>Maternity and adoption leave paid at 100 percent for the first 12 weeks</li>
<li>Paternity leave paid at 100 percent for 4 weeks</li>
<li>Parental bereavement leave up to 4 weeks paid</li>
<li>Compassionate leave up to 2 weeks paid</li>
<li>Miscarriage leave up to 2 weeks paid</li>
<li>Wellbeing Day, an extra day off just for you</li>
<li>The Grand Event, up to an additional week of annual leave to attend a significant life event after 2 years’ service</li>
</ul>
Even More Benefits
 <ul>
<li>Employee benefits portal with hundreds of retail discounts including ASOS, gym memberships, cinema, M&S, and major supermarkets</li>
<li>24-hour remote GP appointments</li>
<li>Dayforce Wallet - gives you the ability to access a portion of your earned pay before your normal payday.</li>
<li>Medical cashback for dental treatment, physiotherapy, and alternative therapies</li>
<li>Recognition, rewards, and team celebrations throughout the year, with May dedicated to celebrating our teams</li>
<li>Tailored in-house training and genuine progression opportunities</li>
<li>Sustainability focus with Carbon Literacy trained teams and Eco Schools accreditation</li>
</ul>
Grandir UK is committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check is required for this role and will be carried out by our approved third party provider.
 We are an equal opportunity employer and recruit based on merit. To support our recruitment process, we may use AI-assisted tools for tasks such as application screening and reference checks. These tools help us manage applications efficiently, and all hiring decisions are made by our team.
 Apply today. We review applications as they are received and may close the role early.
 INDAD
 #Nursery #EYFS #Early Years #Room Leader

Room Leader

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
MAIN DUTIES AND RESPONSIBILITIES: 
<ul><li><ul><li><ul><li>Administration, supervision, and co-ordination of employee transportation, employee cafeterias, employee meals and assigned personnel of the employee housing. Where necessary, assigning duties, responsibilities and a timetable to tasks set.</li><li>
Administering and monitoring employee housing rules and regulations, ensuring that at all times residents find a safe, healthy and secure place to live.</li><li>
Manage and maintain an inventory of stores of linen, furnishings, chemicals and sports equipment.</li><li>
Prepare and update the room allocation list on a regular basis.</li><li>
Maintain individual inventory forms for each room and resident, in order to control stock and maintenance of Hotel properties.</li><li>
Ensure that resigned/terminated team members return hotel items issued, prior to their departure.</li><li>
Maintain a master key board for the safe keeping of all room, and apartment.</li><li>
Regularly check cleanliness of accommodation blocks, public areas.</li><li>
Conduct regular inspection of rooms and facilities with Human Resources department/security department representative.</li><li>
Involves Engineering Department if required to maintain all complex equipment in operational condition.</li><li>
Check the preventive maintenance guidelines to keep equipment to a good standard.</li><li>
Control linen inventory and issue employee linen in line with agreed standard and timings</li><li>
Ensure maintenance of updated employee records of all employees living within the accommodation or if they are living out to ensure security during a fire evacuation.</li><li>
Monitor employee transport arrangements and feedback any concerns or difficulties to his/her supervisor.</li><li>
Assist Employee with any problems or queries and wherever necessary, act as counsellor and provide guidance where appropriate.</li></ul></li></ul></li></ul>
GENERAL / MISCELLANEOUS<ul><li><ul><li><ul><li>
Perform duties in a manner that respects Rixos Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul></li></ul></li></ul> 
Qualifications 
Education: Bachelor&rsquo;s Degree in any field
Experience: Minimum 2 years in a similar role. 
Additional Information<ul><li> 
Competitive salary and service charge.</li><li>
Accommodation and meals provided.</li><li>
Health insurance and visa sponsorship.</li><li>
Career growth opportunities in a luxury hospitality brand.</li></ul></div>

Assistant Accommodation Manager

Optum

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
Primary Responsibilities:<ul><li>
Lead AI-Driven DevOps Delivery<ul><li>
Drive end-to-end DevOps execution for AI-powered platforms with a focus on automation, scalability, and reliability</li></ul></li><li>
Support Core AI Ops &amp; Operational Excellence<ul><li>
Own and enhance operational support for critical AI/ML systems, ensuring high availability, performance, and governed execution</li></ul></li><li>
Advanced Observability &amp; Monitoring<ul><li>
Design, build, and optimize dashboards using Grafana, Dynatrace, and Splunk to provide real-time insights into system health, model performance, and platform stability</li></ul></li><li>
Intelligent Alerting &amp; Incident Prevention<ul><li>
Implement and fine-tune proactive alerting strategies leveraging AIOps principles to detect anomalies, reduce noise, and enable predictive issue resolution</li></ul></li><li>
CI/CD Automation for AI/ML Pipelines<ul><li>
Continuously improve and maintain CI/CD pipelines, enabling automated builds, testing, validation, and secure deployment of AI models and services</li></ul></li><li>
Cloud Infrastructure &amp; Platform Engineering (Azure)<ul><li>
Manage and optimize Azure-based infrastructure, including compute, storage, networking, and Kubernetes environments to support scalable AI workloads</li></ul></li><li>
API Engineering &amp; Integration Enablement<ul><li>
Develop and maintain Postman collections and API frameworks for seamless integration, validation, and testing of AI services</li></ul></li><li>
AI-Driven Incident Management<ul><li>
Lead daily incident operations using automation and analytics to accelerate triage, resolution, and root cause identification</li></ul></li><li>
War Room Leadership for Critical Incidents<ul><li>
Orchestrate high-priority incident war rooms, ensuring cross-team coordination, rapid decision-making, and minimal business impact</li></ul></li><li>
Deep Technical Troubleshooting &amp; Code-Level Debugging<ul><li>
Diagnose and resolve P1/P2 incidents by analyzing application code, infrastructure, and data pipelines, ensuring end-to-end issue resolution</li></ul></li><li>
Human-in-the-Loop Governance<ul><li>
Ensure all AI-driven actions are governed with human oversight, maintaining control, compliance, and auditability across operations</li></ul></li> 
<li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul>
Required Qualifications:<ul><li>
Graduate degree or equivalent experience</li><li>
8+ years of experience in DevOps / AI Ops / platform engineering</li><li>
6+ years of hands-on experience with Splunk, Grafana, and Dynatrace dashboards</li><li>
6+ years of experience configuring and managing alerts in monitoring tools</li><li>
Hands-on AI experience</li><li>
Experience with CI/CD pipeline development and automation</li><li>
Solid experience supporting production deployments and enterprise applications</li><li>
Solid understanding of cloud platforms (Azure preferred) and distributed systems</li><li>
Solid foundation in object-oriented programming and code-level debugging</li><li>
Exposure to AI Ops concepts such as predictive monitoring and automated remediation</li><li>
Proficiency in REST APIs, JSON, and YAML for integrations</li><li>
Working knowledge of SQL for data analysis and troubleshooting</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</div>

Senior AI/ML Engineer

Accor

<div>Company Description 
&quot;Why work for Accor?
Guided by our purpose &ldquo;Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.&rdquo; we empower every team member to bring their passion and creativity to life.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world. 
Job Description 
The Role<ul><li>
The Senior Meeting &amp; Events Manager is responsible for proactively driving Meetings &amp; Events business to the hotel through new business acquisition, development of existing accounts and conversion of MICE opportunities.</li><li>
The role has a strong focus on external sales activity, account development and lead generation, with the objective of maximizing Meetings &amp; Events revenue, group room nights and Food &amp; Beverage contribution.</li></ul>
Key Deliverables and Responsibilities
Planning &amp; Organizing:<ul><li>
Proactively identifies, targets and develops new Meetings &amp; Events business opportunities for the hotel.</li><li>
Develops business from corporate accounts, government entities, DMCs, PCOs, event agencies, associations and other potential MICE partners.</li><li>
Conducts regular external sales calls, client appointments, sales blitzes, networking activities and client entertainment to generate new MICE opportunities.</li><li>
Develops and maintains a qualified pipeline of prospect, tentative and definite MICE business and ensures consistent follow-up to maximize conversion.</li><li>
Identifies new prospect accounts and prepares individual account action plans with clear revenue potential and conversion objectives.</li><li>
Proactively targets business for hotel need periods and low-demand dates in coordination with the Cluster Director of Sales &amp; Marketing and Revenue team</li><li>
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets</li><li>
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered &ndash; especially in an area set up, and seeks the required approval to take the booking</li><li>
Ensures that Sales and Catering PMS is well managed, maintained and updated as per company policy &amp; standards</li><li>
Supervision and communication with Meetings and Events Operations during events and assuring guest satisfaction throughout the event.</li></ul>
Operations<ul><li>
Maintains a sales call pattern averaging 25 calls a week.</li><li>
Minimum two accounts entertainment per week.</li><li>
Establishes and maintains histories on every account with his/her market segments.</li><li>
Seeks intelligence information from accounts and competition.</li><li>
Interacts and liaise closely with Front Office, Reservations, Food &amp; Beverage, and Banquet &amp; Conference Departments.</li><li>
Assist with Sales Blitz, coordinated by the Asst. Director of Sales.</li><li>
Solicits and service both Corporate and Groups business</li><li>
Arranges site inspections of hotel.</li><li>
Where applicable, closely coordinate and communicate with the international sales office with regards to RFP accounts/markets that are serviced by Outbound Sales</li><li>
Maximizes up selling opportunities whenever possible.</li></ul> 

Qualifications 
Education<ul><li>
Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, Event Management, Marketing, or a related field.</li><li>
Professional certifications in Event Management or Hospitality Management are an advantage.</li></ul>
Experience<ul><li>
Minimum 3-5 years of experience in Meetings &amp; Events, Conference &amp; Banqueting, Event Management, or Sales within the hospitality industry in Dubai, U.A.E.</li><li>
At least 1-2 years in a supervisory or management role preferred.</li><li>
Experience in a 4-star or 5-star hotel environment is highly desirable.</li><li>
Proven track record of successfully planning and executing corporate events, conferences, weddings, and social functions.</li></ul>
Technical Skills<ul><li>
Strong knowledge of banquet and event operations.</li><li>
Experience with hotel PMS, sales and catering systems (Opera Cloud, Anis, Cvent, Passk, or similar platforms).</li><li>
Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Outlook.</li><li>
Ability to prepare event proposals, contracts, budgets, and forecasts.</li></ul>
Key Competencies<ul><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and project management abilities.</li><li>
Excellent negotiation and sales skills.</li><li>
Ability to manage multiple events simultaneously and work under pressure.</li><li>
Strong attention to detail and problem-solving skills.</li><li>
Leadership and team management capabilities.</li><li>
Customer-focused mindset with a passion for delivering exceptional guest experiences.</li><li>
Financial awareness with the ability to manage budgets and maximize revenue.</li></ul> 
Additional Information 
Language Requirements<ul><li>
Fluent in English (written and spoken).</li><li>
Additional languages such as Arabic, Russian, German, French, or other international languages are an advantage.</li></ul>
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Senior Meeting & Events Manager

Siena AI

<div><h2 class="jobSectionHeader">Meet Siena</h2>
Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Gr&uuml;ns.
 
 
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.<h2 class="jobSectionHeader">
The team</h2>
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to own real problems rather than close tickets, keep reading.
This role is not for most people. That's the point.
Siena is building the intelligence layer for CX, and we're doing it at a speed most reps have never operated at. We are not looking for someone to &quot;manage a territory.&quot; We are looking for a closer: someone who treats every deal like it's the only one that matters, who doesn't wait to be told what to do, and who would rather lose a deal swinging than win it by accident.
If you need a playbook for every situation, a manager checking in on you weekly, or a market that isn't changing under your feet, stop reading now. This isn't that job.
If you're the person who finds a way to win when everyone else finds a reason they couldn't, keep reading.
What this job actually is 
We're scaling the Enterprise motion and paying for it properly. This is a hunter seat for someone who can walk into a room with a CFO, a CX leader, or a hostile buying committee and command it: no hand-holding, no script, no safety net.
You will run six-figure, multi-stakeholder deals with real RFPs and real competitive fire, and you will be expected to operate like you already own the outcome.
We are deliberately not hiring junior reps into this seat. We don't have the bandwidth to coach someone up over eighteen months, and the deals on the table won't wait for anyone's learning curve. We are paying top of market for someone who is already exceptional and wants to prove it again, at a company still small enough that one person's work is visible to everyone.
What you'll own<ul><li>
The full enterprise sales cycle, start to close: multi-stakeholder, multi-SKU, cycles that can run six months and don't move themselves</li><li>
Formal RFP processes, including the internal resources (solutions engineering, leadership) you'll need to shepherd through them without burning goodwill</li><li>
Total autonomy in the room: you adapt to whoever's in front of you, CFO or CX manager, without checking in at every step, because you already know what to say</li><li>
The business case, built and defended with real numbers, for brands doing $100M+ in annual GMV</li><li>
The instinct to spot and act on expansion inside your own deals, not because it's mandated, but because leaving money on the table isn't in your nature</li><li>
A real point of view on the competitive landscape, because the market is only getting harder and you should already know how you win in it</li></ul>
What it takes to be in the room<ul><li>
A track record, named brands, named numbers, of closing $100M+ GMV accounts. Not &quot;exposure to.&quot; Closed.</li><li>
Quota attainment in the last 1-2 years that you can explain, not just report. &quot;I exceeded quota&quot; tells us nothing. We want to know why you win when other people on your old team didn't.</li><li>
The kind of executive presence that doesn't need a warm-up. You get on a call cold with a CFO and you already know what to say.</li><li>
RFP experience and the judgment to run one without wasting everyone else's time.</li><li>
Hunger that shows up as a pattern, not a mood. You find a way to win. Every time. That's not a personality trait we're hoping for: it's the bar.</li><li>
Bonus: a background selling usage-based pricing. If you've sold that way, you already think in terms of land-and-expand and long-term account ownership, not one-and-done transactions.</li><li>
Prior AI/CX exposure is a plus, not a requirement, if everything else here is undeniable.</li></ul>
Why this is worth it 
This is not a role where you're competing with twelve other AEs for scraps of enterprise pipeline. You'll be one of a small number of people operating at this level, which means your work is visible, your wins compound fast, and you'll help define what &quot;Enterprise AE at Siena&quot; means as the team scales.
This is intense. It is also one of the more rewarding seats you'll find: real ownership, real money, and a company moving fast enough that you'll never wonder if your work matters.
If that sounds like the environment you've been looking for, we want to talk to you.
If it sounds exhausting, this isn't a knock on you, it just isn't this role.<h2 class="jobSectionHeader">
Why Siena?</h2><ul><li>
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.</li><li>
Work that ships and matters. What you build reaches real consumer brands fast.</li><li>
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.</li><li>
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.</li><li>
Great salary plus equity or stock grants. Own a piece of what you build.</li><li>
Learning budget. If you are growing, so are we.</li><li>
AI-fluency by default. Few places will push your work with production AI further or faster.</li></ul><h2 class="jobSectionHeader">
Our values</h2>
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback&mdash;both giving and receiving it&mdash;because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.<h2 class="jobSectionHeader"> 
Our approach to AI</h2>
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we&rsquo;re not just looking for people who can do a job. We&rsquo;re looking for people who want to break boundaries, create the future, and reshape industries. If that&rsquo;s you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.</div>

Enterprise Account Executive

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