housekeeping assistant manager

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Manager - Housekeeping role:
 
 
 
 <ul>
 <li>
 Assist the Housekeeping Manager in overseeing and managing all daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and staff facilities.
 </li>
 <li>
 Conduct regular and rigorous inspections of guest rooms, suites, VIP areas, and public spaces to ensure they meet the hotel's impeccable standards of cleanliness, maintenance, and presentation.
 </li>
 <li>
 Supervise and manage specialized cleaning programs, such as deep cleaning schedules, carpet shampooing, and marble polishing.
 </li>
 <li>
 Ensure strict adherence to all health, safety, and hygiene (HACCP) protocols throughout the department.
 </li>
 <li>
 Manage the evening turndown service, ensuring it is performed efficiently and to the highest standard for all occupied rooms.
 </li>
 <li>
 Assist in creating staff schedules, assigning daily duties, and managing departmental payroll and overtime.
 </li>
 <li>
 Train, coach, and mentor housekeeping supervisors and attendants, providing continuous guidance and feedback to enhance their performance.
 </li>
 <li>
 Conduct performance appraisals, identify training needs, and handle employee counseling and disciplinary procedures in coordination with HR.
 </li>
 <li>
 Lead daily briefings and team meetings to communicate goals, special requests, and hotel occupancy status, fostering a positive and motivated work environment.
 </li>
 <li>
 Manage and control inventory levels for all housekeeping supplies, including linens, towels, guest amenities, and cleaning chemicals, placing orders as needed.
 </li>
 <li>
 Assist the Housekeeping Manager in preparing the annual departmental budget and actively work to control costs and manage expenses within the allocated budget.
 </li>
 <li>
 Prepare and maintain accurate records and reports, such as room occupancy, discrepancy reports, and maintenance logs.
 </li>
 <li>
 Oversee the "lost and found" procedure, ensuring all items are logged, stored securely, and handled according to hotel policy.
 </li>
 <li>
 Address and resolve any guest complaints or special requests related to housekeeping with professionalism, empathy, and efficiency.
 </li>
 <li>
 Liaise closely and maintain seamless communication with the Front Office team to ensure accurate and timely updates on room statuses (clean, inspected, out-of-order).
 </li>
 <li>
 Coordinate effectively with the Engineering/Maintenance department to report any defects and ensure prompt repairs are completed in guest rooms and public areas.
 </li>
 <li>
 Collaborate with other departments, such as F&amp;B and Events, to meet their specific housekeeping requirements for functions and outlets.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years work experience as Assistant Manager or Team Leader - Housekeeping
 </li>
 <li>
 Good communication and customer relations skills
 </li>
 <li>
 Preferably female candidate
 </li>
 </ul>
</div>

Assistant Manager - Housekeeping

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Dubai
 
 
 
 
 Summary
 
 
 
 Main Duties and responsibilities:
 
 
 Customer Service
 
 
 <ul>
 <li>
 Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times.
 </li>
 <li>
 Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate.
 </li>
 <li>
 Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintain positive Guest and Colleague interactions with good working relationships.
 
 
 </li>
 </ul>
 Financial
 
 
 <ul>
 <li>
 Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests.
 </li>
 <li>
 Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
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 <li>
 Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Provide courteous, professional, efficient and flexible service at all times, following park&rsquo;s standards.
 </li>
 <li>
 Have a complete knowledge of chemical products and their proper and economical use.
 </li>
 <li>
 Have a complete knowledge of all Housekeeping machines and equipment for operation and maintenance as dictated in operation.
 </li>
 <li>
 Inspect all arrival areas, exit areas, and other designated areas daily.
 </li>
 <li>
 Inspect all facilities, furniture and fixtures and report any damages to Housekeeping Assistant Manager.
 </li>
 <li>
 Ensure proper handling of Lost &amp; Found items.
 </li>
 <li>
 Monitor Guest supplies, bathroom amenities and stationery and reduce spoilage and wastage.
 </li>
 <li>
 Inspect all Guest corridors, service areas, lift landing areas and fire stairs for cleanliness.
 
 
 </li>
 </ul>
 Personnel
 
 
 <ul>
 <li>
 Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.
 </li>
 <li>
 Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department&rsquo;s grooming standards.
 </li>
 <li>
 Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring.
 </li>
 <li>
 Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.
 </li>
 <li>
 Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
 </li>
 <li>
 Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.
 </li>
 <li>
 Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations.
 </li>
 <li>
 Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.
 
 
 </li>
 </ul>
 Other Duties
 
 
 <ul>
 <li>
 Understand and strictly adhere to the Rules &amp; Regulations established in the Colleagues Handbook and the park&rsquo;s policy on fire, hygiene, health, and safety.
 </li>
 <li>
 Report for duty punctually, wearing the correct uniform and nametag at all times.
 </li>
 <li>
 Maintain a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 Maintain a good rapport and working relationship with Colleague in all other departments.
 </li>
 <li>
 Attend and contribute to all Colleague meetings, Departmental and Park training schedules, and other related activities.
 </li>
 <li>
 Fully support the Departmental Trainers function in the Department assigned.
 </li>
 <li>
 Undertake any reasonable tasks and secondary duties as assigned by the Housekeeping Assistant Manager.
 </li>
 <li>
 Respond to any changes in the department function as dictated by the park.
 </li>
 <li>
 Project at all times a positive and motivated attitude and exercise self-control.
 </li>
 <li>
 Have a complete understanding of the Department Operations Manual and Policies and Procedures.
 
 
 </li>
 </ul>
 Occasional Duties
 
 
 <ul>
 <li>
 Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Ideally with a relevant degree or diploma in Hospitality or Tourism management.
 
 
 Minimum 2 years work experience hotel / Waterpark / Amusement park operations
 
 
 Good problem solving, administrative and interpersonal skills are a must.
</div>

Housekeeping Team Leader - Waterpark

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description 
<ul><li>
Assist in overseeing housekeeping team members, including training, scheduling, and performance management.</li><li>
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.</li><li>
Monitor and manage housekeeping supplies and equipment, ensuring proper stock levels and timely ordering of necessary items.</li><li>
Address guest inquiries, concerns, and feedback regarding housekeeping services to enhance guest satisfaction.</li><li>
Assist in implementing housekeeping policies and procedures, ensuring compliance with health and safety regulations.</li><li>
Facilitate training programs for new staff and ongoing training for existing team members to maintain high service standards.</li><li>
Collaborate with front desk, maintenance, and other departments to ensure smooth operations and prompt service.</li><li>
Assist in monitoring housekeeping expenses and helping to prepare budgets, ensuring efficient use of resources.</li><li>
Assist in the allocation of rooms to housekeeping staff, ensuring balanced workloads and efficient turnover.</li><li>
Gather feedback from guests about housekeeping services and identify areas for improvement.</li><li>
Participate in emergency response planning, ensuring staff are trained on safety procedures and protocols.</li><li>
Support and implement eco-friendly practices within the housekeeping department, such as recycling and efficient cleaning methods.</li><li>
Prepare reports on housekeeping operations, including staffing, supply usage, and maintenance needs, to provide insights to the direct managers.</li><li>
Foster a positive work environment, encouraging teamwork and motivating staff to meet performance goals.</li></ul> 

Qualifications 
<ul><li>
Understanding of industry standards for cleanliness, safety, and service quality in hotel housekeeping.</li><li>
Knowledge of inventory control systems and supply chain management relevant to housekeeping.</li><li>
Awareness of customer service best practices and how to address guest concerns effectively.</li><li>
Basic knowledge of budgeting principles and cost management related to housekeeping operations.</li><li>
Ability to motivate, train, and manage a diverse team effectively.</li><li>
Strong verbal and written communication skills in English</li><li>
Maintain positive and productive working relationships with other employees and departments</li><li>
Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Assistant Housekeeping Manager

SLS Hotels

<div>
 
 Company Description
 
 
 
 SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
 
 
 Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
 
 
 A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Assist in overseeing housekeeping team members, including training, scheduling, and performance management.
 </li>
 <li>
 Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
 </li>
 <li>
 Monitor and manage housekeeping supplies and equipment, ensuring proper stock levels and timely ordering of necessary items.
 </li>
 <li>
 Address guest inquiries, concerns, and feedback regarding housekeeping services to enhance guest satisfaction.
 </li>
 <li>
 Assist in implementing housekeeping policies and procedures, ensuring compliance with health and safety regulations.
 </li>
 <li>
 Facilitate training programs for new staff and ongoing training for existing team members to maintain high service standards.
 </li>
 <li>
 Collaborate with front desk, maintenance, and other departments to ensure smooth operations and prompt service.
 </li>
 <li>
 Assist in monitoring housekeeping expenses and helping to prepare budgets, ensuring efficient use of resources.
 </li>
 <li>
 Assist in the allocation of rooms to housekeeping staff, ensuring balanced workloads and efficient turnover.
 </li>
 <li>
 Gather feedback from guests about housekeeping services and identify areas for improvement.
 </li>
 <li>
 Participate in emergency response planning, ensuring staff are trained on safety procedures and protocols.
 </li>
 <li>
 Support and implement eco-friendly practices within the housekeeping department, such as recycling and efficient cleaning methods.
 </li>
 <li>
 Prepare reports on housekeeping operations, including staffing, supply usage, and maintenance needs, to provide insights to the direct managers.
 </li>
 <li>
 Foster a positive work environment, encouraging teamwork and motivating staff to meet performance goals.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Understanding of industry standards for cleanliness, safety, and service quality in hotel housekeeping.
 </li>
 <li>
 Knowledge of inventory control systems and supply chain management relevant to housekeeping.
 </li>
 <li>
 Awareness of customer service best practices and how to address guest concerns effectively.
 </li>
 <li>
 Basic knowledge of budgeting principles and cost management related to housekeeping operations.
 </li>
 <li>
 Ability to motivate, train, and manage a diverse team effectively.
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Maintain positive and productive working relationships with other employees and departments
 </li>
 <li>
 Ability to work independently and to partner with others to promote an environment of teamwork
 </li>
 </ul>
</div>

Marriott International

<div>Additional Information 
Job Number25147193 
Job CategoryHousekeeping &amp; Laundry 
LocationThe Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Assisting in Managing Housekeeping Operations and Budgets
<ul><li>Assists in all lost and found procedures.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guest room maintenance needs.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Assists in supervising an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.</li></ul>
<ul><li>Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul> 
The hourly pay range for this position is $27.50 to $31.25. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 
 
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Housekeeping Manager role:
 
 
 
 <ul>
 <li>
 Leading and managing the housekeeping department to uphold exceptional standards of cleanliness, organization, and guest satisfaction and feedback
 </li>
 <li>
 Develop and implement cleaning schedules, procedures, and standards to maintain high levels of cleanliness and hygiene throughout the property
 </li>
 <li>
 Monitor and manage inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels
 </li>
 <li>
 Train, coach and mentor the housekeeping team to ensure adherence to cleaning protocols and brand standards
 </li>
 <li>
 Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance
 </li>
 <li>
 Collaborate with other departments, including front office and engineering, to ensure seamless guest experiences
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Preferably female candidate
 </li>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management
 </li>
 <li>
 Minimum 2 years work experience as Housekeeping Manager, or Assistant Housekeeping Manager in larger operation
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must
 </li>
 </ul>
</div>

Hilton

<div>Assistant Housekeeping Manager
An Assistant Housekeeping Managerr will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. 
What will I be doing? 
As an Assistant Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Assist with overseeing Housekeeping/Laundry operations</li><li>
Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>
Support departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards</li><li>
Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper</li><li>
Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security</li><li>
Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work</li><li>
Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>
Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure staffing levels cover business demands</li><li>
Ensure ongoing training to support the Executive Housekeeper</li><li>
Ensure communication meetings are conducted</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Support managing, training and developing the team</li><li>
Deputise in absence of the Executive Housekeeper</li><li>
Provide excellent guest service</li><li>
Assist other departments wherever necessary</li></ul>
What are we looking for? 
An Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity</li><li>
A high school certificate or equivalent</li><li>
High level of commercial awareness and cost control capabilities</li><li>
Proficiency, at a basic level, with computers and computer programs, including Microsoft Office</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Committed to delivering high levels of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Knowledge of Workplace, Health, Safety and Hygiene is essential</li><li>
Strong communication skills</li><li>
A passion for delivering exceptional levels of guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
Experience managing a department and Profit and Loss account</li><li>
High level of IT proficiency</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

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