housekeeping coordinator

Andaz

<div><div>Summary<div>
Duties and responsibilities related to the Housekeeping Coordinator role:<ul><li>
Act as the central communication point for the department, answering phone calls and managing radio communications to dispatch housekeeping staff effectively.</li><li>
Manage and log all incoming guest requests (e.g., for extra amenities, towels, or special cleaning) and ensure they are assigned and completed promptly.</li><li>
Update the hotel's Property Management System (PMS) in real-time with room status changes (e.g., from dirty to clean and inspected), ensuring the Front Office has accurate information for check-ins.</li><li>
Coordinate closely with the Front Office to prioritize rooms for VIP arrivals, early check-ins, and manage any room discrepancies.</li><li>
Liaise with the Engineering department by logging maintenance requests for issues found in guest rooms or public areas and tracking their completion.</li><li>
Prepare and distribute daily work assignments, room attendant worksheets, and keys to the housekeeping staff at the start of their shifts.</li><li>
Manage the &quot;Lost and Found&quot; procedure, including logging, storing, and responding to guest inquiries about lost items.</li><li>
Assist in controlling inventory by tracking the usage of linens, cleaning supplies, and guest amenities, and preparing purchase requisitions.</li><li>
Handle administrative duties such as managing staff attendance records, filing reports, and maintaining departmental records.</li></ul></div></div><div>
Qualifications<div><ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management</li><li>
Minimum 2 years work experience hotel operations</li><li>
Good problem solving, administrative and interpersonal skills are a must</li></ul></div></div></div>

HOUSEKEEPING COORDINATOR

City Seasons Towers Hotels

Housekeeping and Engineering CoordinatorProvide clerical/secretarial and administrative support for the housekeeping department and Engineering Department including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.Key Responsibilities<ul><li>Housekeeping standards are strictly monitored and followed.</li><li>All administrative and operational housekeeping and Engineering tasks are managed efficiently.</li><li>Meet with Housekeeping supervisor/Engineering supervisor to review business status and follow up actions.</li><li>Access all functions of computer system in accordance with departmental specifications.</li><li>Set up work station with necessary supplies, maintain cleanliness throughout shift.</li><li>Legibly complete requisition for additional supplies/materials and submit to manager.</li><li>Maintain updated resource materials on all vendors and information to accommodate guest inquiries.</li><li>Review designated in-house guest list and be familiar with guests&rsquo; names and room locations.</li><li>Print designated reports and distribute accordingly.</li><li>Update room status report in accordance with departmental procedures.</li><li>Contact floor supervisor to resolve floor discrepant rooms.</li><li>Monitor and track status of out of order rooms; update accordingly.</li><li>Document pertinent information in departmental log book.</li><li>Maintain security and accurate record of all guest room keys issued to Housekeeping staff.</li></ul>Job Types: Full-time, Permanent

Housekeeping Coordinator

Host Building Maintenance

Key ResponsibilitiesAdministrative &amp; Coordination<ul><li>Coordinate daily housekeeping operations and prepare task assignments for room attendants and housemen.</li><li>Maintain housekeeping records (room status reports, lost &amp; found, maintenance requests, etc.).</li><li>Update room status in the system (e.g., Opera PMS) and communicate with Front Office on readiness.</li><li>Receive and log all guest requests, complaints, and maintenance issues, ensuring proper follow-up.</li><li>Track linen, amenities, and housekeeping supplies inventory; raise requisitions when necessary.</li><li>Prepare duty rosters and monitor staff attendance.</li><li>Assist in monitoring outsourced cleaning services (if applicable).</li></ul>Guest Service<ul><li>Handle guest calls and special requests courteously and efficiently.</li><li>Ensure quick follow-up and resolution of guest complaints related to housekeeping.</li><li>Coordinate with Front Office to prioritize rooms for early arrivals, VIPs, and special requests.</li></ul>Communication &amp; Reporting<ul><li>Act as liaison between housekeeping team and other departments.</li><li>Communicate effectively with supervisors and room attendants to ensure smooth workflow.</li><li>Prepare daily housekeeping reports and submit to Executive Housekeeper.</li><li>Maintain Lost &amp; Found log and ensure proper handling according to SOP.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 1&ndash;2 years of administrative/coordination experience in housekeeping or similar role.</li><li>Previous hotel experience is an advantage.</li><li>Proficiency in English (oral &amp; written); additional languages a plus.</li><li>Excellent communication and interpersonal abilities.</li><li>Computer literacy (MS Office, Opera PMS or similar systems).</li><li>Ability to handle pressure in a fast-paced environment.</li><li>Attention to detail and commitment to service excellence.</li></ul>Job Type: Full-timeApplication Deadline: 02/09/2025

Eco Facility Management

Essentials: &#61623; At least 2-5 years&rsquo; experience in the UAE &#61623; Proven experience in housekeeping role or similar position in hospitality environment. &#61623; Strong organizational skills and ability to manage multiple priorities effectively &#61623; Excellent communication skills to liaise between management and housekeeping staff &#61623; Basic computer skills to manage schedule, track records inventory levels. &#61623; Ability to prepare quotations and contracts for housekeeping clients. &#61623; Strong customer services skills and knows how to handle complaints and resolve issues effectively. &#61623; Knowledge in cleaning products, machinery &amp; procedure to ensure effective training. &#61623; Ability to work flexible hours, including weekends and holidays as required. Nationality: Any Visa Status: Visit Visa, Cancelled Visa (Should be Valid) Employment Visa with at least 1 month notice, or any one can join as soon as possible. Passport should be valid for more than 6 months. Driving License: preferred driving license Location: In Dubai, UAE, can come for Face to Face Interview in Dubai.Job Types: Full-time, PermanentPay: AED2,500.00 - AED4,500.00 per monthLicense/Certification:<ul><li>DRIVING LICENSE (Required)</li></ul>

Accor

<div><div>Company Description</div> 
Sofitel Al Hamra Beach Resort<div> 
Job Description</div> 
<ul><li>
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.</li><li>
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To update the above items&rsquo; availability in the PMS.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, housekeeping office coordination and filing.</li><li>
To respect key handling procedures.</li><li>
To read and update logbooks.</li><li>
To update guest history in the PMS.</li><li>
To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.</li><li>
To carry out special projects according to given assignments.</li><li>
To attend a daily line up briefing with the Housekeeping team.</li><li>
To coordinate with all departments as per guests and operational needs.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.</li><li>
To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.</li></ul></div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25133219
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 
 The following are specific responsibilities and contributions critical to the successful performance of the position:
 
 
 
 <ul>
 <li>
 Answer the Telephone in a courteous and efficient manner, as per Hotel standards.
 </li>
 <li>
 Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up. To make sure that all guest requests are carried out to the Hotel standards.
 </li>
 <li>
 To monitor the movements of the bedrooms throughout the day making sure that the Shift Leaders know which rooms are V.I.Ps or have special requests for them.
 </li>
 <li>
 Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
 </li>
 <li>
 To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms. To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.
 </li>
 <li>
 To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order is known.
 </li>
 <li>
 Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis and that the status of all rooms is up dated at all times. Communicate any discrepancies to Front office via a report every 2hours.
 </li>
 <li>
 Maintains guestroom history files.
 </li>
 <li>
 Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
 </li>
 <li>
 Prepare Allocation of Shift Leaders &amp; Housemen and email it out
 </li>
 <li>
 Prepare Reports for Shift Leaders &ndash; Shift Leader Checklist, Unresolved Traces, VIP&rsquo;s in house, Floor Housemen Checklist
 </li>
 <li>
 Print Reports &ndash; Daily Rehearsal, VIP Arrivals, House Status, Unresolved Traces
 </li>
 <li>
 Add traces on upcoming reservations for any HK requests for the next 3 days
 </li>
 <li>
 Complete Green Room tracking
 </li>
 <li>
 Airline Rooms &ndash; Follow up Rooms with Shift Leaders, Room Controllers, Room Attendants
 </li>
 <li>
 Hand out duty mobile phones and maintain a record.
 </li>
 <li>
 Contact Engineering, At Your Service (AYS), or Housekeeping leaders directly for urgent repairs.
 </li>
 <li>
 Request preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guest ware)
 </li>
 <li>
 Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
 </li>
 <li>
 Respond promptly to requests from guests, Front Desk, or At Your Service requests.
 </li>
 <li>
 Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
 </li>
 <li>
 Identify room assignments and type of cleaning required for each.
 </li>
 <li>
 To maintain a smooth working relationship with staff members of other departments
 </li>
 <li>
 To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to hotel standards To follow the correct procedure for the storage and recording of lost property
 </li>
 <li>
 To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to the Health and safety Regulations and to ensure that these are complied with at all times.
 </li>
 <li>
 Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Sofitel

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.</li><li>
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To update the above items&rsquo; availability in the PMS.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, housekeeping office coordination and filing.</li><li>
To respect key handling procedures.</li><li>
To read and update logbooks.</li><li>
To update guest history in the PMS.</li><li>
To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.</li><li>
To carry out special projects according to given assignments.</li><li>
To attend a daily line up briefing with the Housekeeping team.</li><li>
To coordinate with all departments as per guests and operational needs.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.</li><li>
To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.</li></ul></div>

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