housekeeping manager

YoSH

<div>We are seeking an experienced and detail-oriented Executive Housekeeper to manage and oversee all housekeeping operations. This role is responsible for the efficient running of indoor and outdoor housekeeping services, including laundry operations, while maintaining the highest standards of cleanliness, sanitation, presentation, and service excellence.
Responsibilities<ul><li>
Lead and manage all housekeeping operations across the property</li><li>
Ensure the highest standards of cleanliness, hygiene, sanitation, and disinfection are consistently met and exceeded.</li><li>
Manage daily housekeeping operations, staffing, scheduling, and task allocation.</li><li>
Conduct daily briefings and regular housekeeping meetings to communicate plans, policies, feedback, and improvements.</li><li>
Supervise, train, and evaluate housekeeping staff to ensure operational excellence and compliance with approved standards.</li><li>
Coordinate with Engineering for repairs, upgrades, and preventative maintenance programs.</li><li>
Manage deep-cleaning programs and ensure all areas are covered throughout the year.</li><li>
Demonstrate professionalism, leadership, and exemplary conduct at all times.</li></ul><ul><li>
Maintain punctuality, proper uniform, and excellent personal hygiene at all times.</li><li>
Comply fully with fire, hygiene, health, safety, and emergency procedures.</li><li>
Remain flexible and perform additional duties as requested by Management</li></ul>
Qualification &amp; Experience<ul><li>
Minimum 5 years&rsquo; professional housekeeping experience in similar role, with at least 7 years in a Housekeeping Manager role within a private residence, luxury hotel or similar environment.</li><li>
Strong knowledge of housekeeping techniques, laundry and wardrobe care for delicate/high-value textiles.</li><li>
Experience managing a team and coordinating schedules, training and performance reviews.</li><li>
Exceptional attention to detail and high service standards</li><li>
Strong leadership, training, and team-management skills</li><li>
Excellent communication and organizational abilities</li></ul></div>

Executive Housekeeper - Female

Marriott International

<div>Additional Information 
Job Number25205274 
Job CategoryHousekeeping &amp; Laundry 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 
CANDIDATE PROFILE
<ul><li>Minimum of 3-5 years of experience in 5-star luxury hotel</li>
<li>Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field</li>
<li>Proven track record of delivering high guest satisfaction, maintenance and upkeep scores, ensuring alignment with brand standards and guest expectations</li>
<li>High business acumen, strong background in budget management, performance tracking, and achieving departmental goals</li>
<li>Proven record of strong leadership, communication, and interpersonal skills</li>
<li>A people-magnetic leader and has successfully hired, trained and coached a team of up to 60 associates</li>
<li>Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals</li>
<li>Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements, fostering a positive and guest-centric atmosphere</li>
<li>Proficiency in property management systems (e.g., Opera) and Microsoft Office</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guestroom maintenance needs.</li></ul>
<ul><li>Supervises the property general cleaning schedule.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.</li></ul>
<ul><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to ensure understanding.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul> 
Managing Departmental Costs
<ul><li>Participates in the management of the department&rsquo;s controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Conducting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee accidents.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
#LI-LD2
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Executive Housekeeper

<div>Additional Information 
Job Number25204895 
Job CategoryHousekeeping &amp; Laundry 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance. 
CANDIDATE PROFILE
<ul><li>Proven track record of managing high volume well-driven field, 5-star hotel laundry for at least 3-5 years.</li>
<li>Show excellence business acumen and track record in managing profitability laundry, dry cleaning operation.</li>
<li>Successful outside/guest laundry operation with a high guest satisfaction record, price value and product presentation.</li>
<li>Experience at acquisition of new additional and/or related laundry revenue driven.</li>
<li>Has successfully managed the durability of linen, furry, uniform and other garments.</li>
<li>Successfully track record in equipment maintenance and longevity.</li>
<li>Ability to manage 25-30 associates successfully, productivity &ndash; quality - accuracy &ndash; turnover.</li>
<li>Professional certification in laundry management, textile technology, etc.</li>
<li>Bachelor&rsquo;s degree in related field.</li></ul> 
CORE WORK ACTIVITIES 
Managing Department Operations and Budgets
<ul><li>Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Ensures consistent workflow to minimize peaks and valleys in production.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</li></ul>
<ul><li>Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.</li></ul>
<ul><li>Orders cleaning supplies and uniforms within budget.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Participates in the management of department&rsquo;s controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Works effectively with the Engineering department on Laundry equipment maintenance needs.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</li></ul>
<ul><li>Operates all department equipment as necessary and reports malfunctions.</li></ul>
<ul><li>Develops, maintains and uses effective back-up plans for breakdowns.</li></ul>
<ul><li>Evaluates and implements new techniques, supplies and equipment.</li></ul> 
Leading Discipline Teams
<ul><li>Ensuring and maintaining the productivity level of employees.</li></ul>
<ul><li>Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encouraging and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul> 
Providing and Ensuring Exceptional Customer Service
<ul><li>Providing services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Ensuring employee success and event success recognitions are taking place in all shifts.</li></ul>
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.</li></ul>
<ul><li>Supervises staffing levels to ensure that operational needs and financial objectives are met.</li></ul>
<ul><li>Effectively schedules employees to business demands and tracks employee time and attendance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Manages employee progressive discipline procedures.</li></ul>
<ul><li>Manages the employee performance appraisal process.</li></ul>
<ul><li>Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Laundry Manager

<div>About the role
We are seeking a reliable and detail‑oriented Housekeeping Attendant to join our household team. The successful candidate will maintain high standards of cleanliness, presentation and hygiene across the residence, support laundry and wardrobe care, and deliver discreet, professional service to household members and guests.
Key responsibilities<ul><li>
Perform daily cleaning duties including dusting, vacuuming, mopping, polishing and bed making to maintain all living areas, bedrooms, bathrooms and public rooms to exceptional standards.</li><li>
Undertake laundry, ironing and wardrobe care, including delicate and high‑value textiles, following care labels and household procedures.</li><li>
Change bed linens and replenish toiletries, consumables and minibar items as required.</li><li>
Report maintenance issues and coordinate with the Property Manager or maintenance staff to ensure timely repairs.</li><li>
Follow deep‑cleaning schedules and complete seasonal or ad‑hoc cleaning projects as directed.</li><li>
Maintain cleaning equipment and supplies, ensuring correct storage and safe use of chemicals in line with health &amp; safety guidance.</li><li>
Provide discreet and courteous service to household members and guests, respecting privacy and confidentiality at all times.</li><li>
Assist with set‑up and tidying for events, small gatherings and family functions as required.</li><li>
Keep accurate records of laundry, cleaning inventories and tasks completed when required by management.</li></ul>
Qualification &amp; experience<ul><li>
Minimum 1 year professional housekeeping or cleaning experience, preferably in private residences, luxury hospitality or similar environments.</li><li>
Experience with laundry and wardrobe care for a range of fabrics and garment types.</li><li>
Knowledge of cleaning methods, products and safe handling of chemicals; training in COSHH or equivalent is desirable.</li><li>
Excellent attention to detail with a pride in delivering high presentation standards.</li><li>
Good time management and the ability to follow instructions and work without constant supervision.</li><li>
Basic numeracy and literacy; ability to complete simple records and follow written procedures.</li></ul>
Personal attributes<ul><li>
Professional, discreet and trustworthy with a strong service ethos.</li><li>
Friendly and approachable with good interpersonal skills and respect for household confidentiality.</li><li>
Physically fit and able to perform manual tasks, including standing, bending and lifting light to moderate loads.</li><li>
Flexible and reliable, willing to provide occasional out‑of‑hours cover when required.</li><li>
High standards of personal presentation and punctuality.</li></ul></div>

Housekeeping Attendant - Female Candidates Only

Accor

<div><div>Company Description</div> 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><div> 
Job Description</div> 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul><div> 
Additional Information</div> 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Assistant Front Office Manager

Rixos

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul> 
Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Renaissance Corporate Services

Housekeeping Intern
 
Shangri-La Group | Abu Dhabi, United Arab Emirates
 
About Us
 
Find Your Shangri-La in Shangri-La.
 
Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
 
As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
 
Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
 
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
 
As Housekeeping Intern, you will have the opportunity to be fully immersed in the housekeeping area, learning at different levels of responsibility, and working with a team. You will also provide excellent customer service, maintaining high standards of hospitality and guest satisfaction.
 
Key Responsibilities: 
Deliver excellent guest service by anticipating needs and creating a welcoming atmosphere.
 Maintain and clean guests’ rooms including replenishing room supplies. Inform valets to collect guests’ clothes for laundry, dry cleaning or pressing.
 Adhere to Shangri-La room standards policy and maintain the public and general areas.
 Report any maintenance-related issue to the Housekeeping Department.
 Work with hotel colleagues to keep excellent service standards.
 Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
 Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.
 
About You: 
Attention to detail and commitment to maintaining high hygiene standards.
 Team-oriented with a positive attitude and professional appearance.
 Flexible schedule with the ability to work all shifts, weekends and holidays
 Previous customer service and/or housekeeping experience in luxury hospitality/customer service is a plus.
 High School Diploma or Diploma in Hospitality Management would be prioritized.
 Proficiency in English language.
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Housekeeping Intern (174050)

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