housekeeping manager

Alpha Zeta

We are seeking an experienced Housekeeping Manager to join an ultra-luxury hotel in Qatar on an initial 1-month contract, with the potential for a permanent position for the right candidate.This role requires a hands-on leader who can maintain the highest standards of cleanliness, presentation, and service excellence expected in a world-class luxury environment.Key Responsibilities<ul><li>Lead, manage, and motivate the housekeeping team to deliver exceptional standards at all times</li><li>Oversee daily housekeeping operations, including rooms, public areas, and back-of-house</li><li>Ensure compliance with luxury brand standards, health &amp; safety regulations, and SOPs</li><li>Manage staffing levels, schedules, and productivity</li><li>Conduct inspections and implement corrective actions where required</li><li>Train, coach, and develop team members to uphold ultra-luxury service expectations</li></ul>Person Requirements<ul><li>Minimum 3 years&rsquo; experience as a Housekeeping Manager or Assistant Housekeeping Manager in a 5-star hotel</li><li>Proven experience managing a team of at least 20 staff members</li><li>Currently located in Qatar</li><li>Available to start immediately</li><li>Strong leadership, organisational, and communication skills</li><li>Exceptional attention to detail and commitment to luxury standards</li><li>Well presented</li></ul>Contract Details<ul><li>Initial 1-month contract</li><li>Potential for permanent employment based on performance and business requirements</li></ul>If you are a driven housekeeping professional with a passion for luxury hospitality and are ready to make an immediate impact, we would love to hear from you.Job Type: Contract Contract length: 1 monthPay: From QAR12,000.00 per month

Housekeeping Manager

Hilton

<div>Housekeeping Manager
An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. 
 
 
What will I be doing? 
As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Oversee housekeeping operations</li>
<li>Oversee Laundry Operations</li>
<li>Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement</li>
<li>Operate within departmental budgets through effective stock and cost controls and well managed schedules</li>
<li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard</li>
<li>Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork</li>
<li>Ensure team members have an up-to-date knowledge of all room categories and amenities</li>
<li>Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li>
<li>Ensure staffing levels cover business demands</li>
<li>Ensure ongoing training</li>
<li>Ensure communication meetings are conducted and post-meeting minutes generated</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Housekeeping/Laundry team</li>
<li>Competent in property management systems</li>
<li>Assist other departments wherever necessary</li></ul>
What are we looking for? 
An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity</li>
<li>A successful track record of managing a large team</li>
<li>A high school certificate or equivalent</li>
<li>High level of commercial awareness and cost control capabilities</li>
<li>Previous experience of managing a department and Profit and Loss account</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Committed to delivering high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>IT proficiency</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office</li>
<li>Strong organizational, budget management, and problem solving skills</li>
<li>Strong communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Familiar with Property Management Systems</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Lead and manage the housekeeping team to ensure efficient operations.</li><li>
Develop and implement housekeeping policies and procedures.</li><li>
Ensure high standards of cleanliness and guest satisfaction are maintained.</li><li>
Coordinate with other departments to ensure seamless service delivery.</li><li>
Manage inventory and order supplies as needed.</li><li>
Conduct regular inspections to ensure compliance with health and safety standards.</li><li>
Train and mentor housekeeping staff to enhance their skills and performance.</li><li>
Handle guest complaints and resolve issues promptly and effectively.</li><li>
Oversee the maintenance and repair of housekeeping equipment.</li><li>
Ensure compliance with company policies and procedures.</li><li>
Utilize skills in Housekeeping, Housekeeping Manager, and Kat Hizmetleri M&uuml;d&uuml;r&uuml; to enhance service quality.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Administration of Tourism and Hotel or related fields.</li><li>
Minimum of 3 years and a maximum of 5 years of experience in an Executive Housekeeper position.</li><li>
Proficiency in English (Good).</li><li>
Experience in the Tourism / Hospitality sector is preferred.</li><li>
Strong leadership and team management skills.</li><li>
Excellent organizational and time management abilities.</li><li>
Ability to maintain high standards of cleanliness and guest satisfaction.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work on-site.</li></ul> 

Additional Information 
A team player 
Add diplomas/certifications required if needed. Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Best Plaza West Bay Hotel

Manage the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.At Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:<ul><li>Create Confidence &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li>Encourages Success &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul>&middot; Make It Happen &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and ResponsibilitiesFINANCIAL RETURNS:&middot; Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.&middot; Maintain proper inventory levels managing cost per room for supplies and labor.people:&middot; Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.&middot; Educate and train team members in compliance with governmental and safety regulations. Ensure colleague is properly trained and has the tools and equipment to carry out job duties.&middot; May assist with deep cleaning projects and/or assist housekeeping colleagues during high volume periods.GUEST EXPERIENCE:&middot; Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas ensure furnishings, rooms, equipment, lines, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.&middot; Carry out special needs and requests of guests, VIPs, repeat visitors and club members.&middot; Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.RESPONSIBLE BUSINESS:&middot; Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining &ldquo;green&rdquo; initiatives.&middot; Maybe responsible for the security of lost and found items throughout the hotel.Perform other duties as assigned. May also serve as manager on duty.SELF MANAGEMENT1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.3. Comply with Time and Attendance Policies set by the hotel.4. Actively participate in training and development programs and maximize opportunities for self-development5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety6. Familiarize yourself with emergency and evacuation procedures7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager8. Comply with the Company&rsquo;s Code of Conduct9. Familiarize self with the company values.10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goalsJob Type: Full-timePay: QAR12,000.00 - QAR14,000.00 per monthExperience:<ul><li>same position working in hotel: 1 year (Required)</li></ul>

Banyan Tree

<div>Company Description 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ﬁtness center and 7 dining options. 
Job Description 
Summary
The Manager, Housekeeping is responsible for overseeing the daily operations of the housekeeping department at Banyan Tree Dubai, ensuring that all guest rooms, public areas, and facilities are maintained to the highest standards of cleanliness and hygiene. This role involves managing and training a team, ensuring effective resource allocation, and maintaining a positive guest experience through attention to detail and exceptional service. The Manager, Housekeeping also works closely with other departments to ensure smooth operations and alignment with the luxury standards of Banyan Tree. 
Responsibilities
Housekeeping Operations:<ul><li>
Room &amp; Facility Standards: Oversee the cleanliness and maintenance of guest rooms, suites, corridors, and public areas. Ensure rooms are ready for check-in on time and maintained throughout the guest's stay.</li><li>
Quality Control: Conduct regular inspections of rooms and public areas to ensure that cleanliness standards are met. Implement quality control measures and ensure all staff adhere to the highest cleanliness and hygiene standards.</li><li>
Inventory &amp; Supplies Management: Manage the inventory of housekeeping supplies and linen, ensuring stock levels are maintained and orders are placed in a timely manner. Oversee laundry operations and manage the quality and quantity of linen used throughout the property.</li></ul>
Guest Satisfaction &amp; Communication:<ul><li>
Guest Experience: Ensure guest rooms and public areas reflect the luxury standards of the Banyan Tree brand. Address guest feedback, complaints, or special requests related to cleanliness and ensure timely resolution.</li><li>
Collaboration with Other Departments: Work closely with Front Office, Engineering, and other departments to ensure seamless operations, especially in areas related to room readiness, guest satisfaction, and maintenance.</li><li>
Guest Requests: Manage special guest requests, including extra amenities, room cleaning preferences, or any other housekeeping-related service, ensuring timely delivery.</li></ul>
Team Leadership &amp; Management:<ul><li>
Supervise &amp; Develop Team: Lead, motivate, and support the housekeeping team, ensuring high standards of cleanliness and service. Provide guidance, conduct training, and monitor performance to ensure continuous improvement.</li><li>
Staff Scheduling &amp; Resource Management: Ensure optimal staffing levels and manage departmental schedules to meet operational needs while adhering to budget constraints. Address any staffing challenges promptly.</li><li>
Performance Monitoring &amp; Feedback: Conduct performance evaluations, provide constructive feedback, and develop action plans for staff development. Ensure all staff comply with company policies and procedures.</li></ul>
Health, Safety &amp; Hygiene Compliance:<ul><li>
Safety Standards: Ensure that all health, safety, and hygiene policies are followed by the housekeeping team, particularly in light of cleaning procedures, chemical handling, and emergency protocols.</li><li>
Sustainability Practices: Lead initiatives in implementing sustainable housekeeping practices, such as reducing waste, conserving energy, and using eco-friendly cleaning products.</li><li>
Training &amp; Compliance: Regularly conduct training sessions on safety standards, proper handling of equipment and chemicals, and emergency evacuation procedures to ensure the team's safety and compliance.</li></ul> 

Qualifications 
Experience<ul><li>
Minimum of 3-5 years in a supervisory / leadership role within the housekeeping division, ideally in a luxury hospitality setting.</li><li>
Bachelor&rsquo;s degree in Hospitality Management,Business Administration, or a related field.</li><li>
Strong leadership and people management skills.</li><li>
Excellent interpersonal and communication abilities.</li><li>
Attention to detail and strong organizational skills.</li><li>
Proven ability to manage multiple priorities and meet deadlines.</li><li>
Ability to handle confidential and sensitive information.</li><li>
Proficiency in relevant software and MS Office Suite.</li><li>
Professional and well-presented at all times.</li><li>
Customer-centric approach with a passion for hospitality.</li><li>
Proactive problem-solver with a solutions-oriented mindset.</li><li>
Ability to work in a fast-paced, dynamic environment.</li><li>
Must be able to handle multiple tasks and adapt to changing priorities.</li></ul> 

Additional Information 
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Marriott International

<div>Additional Information 
Job Number25204742 
Job CategoryHousekeeping &amp; Laundry 
LocationCairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations and Budgets
<ul><li>Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Inspects guestrooms on a daily basis.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to verify adequate supplies.</li></ul>
<ul><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Verifies all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to verify understanding.</li></ul>
<ul><li>Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</li></ul> 
Conducting Human Resources Activities
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.</li></ul>
<ul><li>Schedules employees to business demands and for tracks employee time and attendance.</li></ul>
<ul><li>Verifies employees understand expectations and parameters.</li></ul>
<ul><li>Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.</li></ul>
<ul><li>Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Verifies employee recognition is taking place on all shifts.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25173739
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the housekeeping or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Housekeeping Operations and Budgets
 
 
 
 <ul>
 <li>
 Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
 </li>
 <li>
 Inspects guestrooms on a daily basis.
 </li>
 <li>
 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
 </li>
 <li>
 Inventories stock to verify adequate supplies.
 </li>
 <li>
 Supports and supervises an effective inspection program for all guestrooms and public space.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
 </li>
 <li>
 Verifies all employees have proper supplies, equipment and uniforms.
 </li>
 <li>
 Communicates areas that need attention to staff and follows up to verify understanding.
 </li>
 <li>
 Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
 </li>
 <li>
 Schedules employees to business demands and for tracks employee time and attendance.
 </li>
 <li>
 Verifies employees understand expectations and parameters.
 </li>
 <li>
 Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
 </li>
 <li>
 Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Verifies employee recognition is taking place on all shifts.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Understands the brand's service culture.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

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