housekeeping operations manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25186298<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>The Westin Mumbai Powai Lake, #2 &amp; 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India, 400087<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Housekeeping Operations and Budgets</b></p>
<ul><li>Ensures knowledge and understanding of OSHA regulations are up to date.</li></ul>
<ul><li>Oversees all lost and found procedures.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guest room maintenance needs.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Assists in supervising an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.</li></ul>
<ul><li>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

Assistant Manager - Housekeeping

<div><b>Additional Information</b><br>
<b>Job Number</b>25177625<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>Cairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Housekeeping Operations and Budgets</b></p>
<ul><li>Ensures knowledge and understanding of OSHA regulations are up to date.</li></ul>
<ul><li>Oversees all lost and found procedures.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guest room maintenance needs.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Assists in supervising an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.</li></ul>
<ul><li>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

AsstMgr-Housekeeping

ACCOR

<p><strong>MAIN DUTIES:</strong></p><ul> <li>To assist the Executive Housekeeper in overseeing the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.</li> <li>To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.</li> <li>To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.</li> <li>To ensure the up keeping of all the front of the house, including the hotel entrance.</li> <li>To ensure the up keeping of all the designated back of the house areas.</li> <li>To check regularly the night shift for cleaning.</li> <li>To ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly.</li> <li>To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.</li> <li>To supervise the Pest Control service as per established areas and schedules.</li> <li>To implement housekeeping related HACCP procedures.</li> <li>To be involved in sustainable development and to apply energy and waste management.</li> <li>To supervise cost control and to suggest saving programs.</li> <li>To ensure all linen and uniform management and handling procedures are respected.</li> <li>To implement Focus and other financial procedures.</li> <li>To supervise and control Lost and Found, maintain records and mail packages to clients.</li> <li>To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.</li> <li>To make regular room and public area inspections. To follow up on the Out of Order and Out of service rooms.</li> <li>To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.</li> <li>To review the Night Audit reports related to the Housekeeping.</li> <li>To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.</li> <li>To ensure a proper coverage and supervision of the Housekeeping sections at all times.</li> <li>To set performance targets for all associates and constantly monitor and increase staff productivity.</li> <li>To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li> <li>To ensure the strict control of room keys and section keys.</li> <li>To implement and follow up daily check lists.</li> <li>To respect schedules, terms and deadlines as agreed with the Management.</li> <li>To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li> <li>To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.</li> <li>To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.</li> <li>To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.</li> <li>To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.</li> <li>To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.</li> <li>To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.</li> <li>To ensure that all guests enjoy their stay being offered the finest personal service.</li> <li>To escort the guests rather than pointing out directions.</li> <li>To ensure that the privacy of the guests and the confidentiality of the information is respected.</li> <li>To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.</li> <li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li> <li>To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.</li> <li>To be fully aware of and to report all guest comments or complaints.</li> <li>To ensure that Guest History records are accurately followed-up.</li> <li>To ensure a proper use of the telephone etiquette as per Sofitel standards.</li> <li>To interview potential candidates and to assist in new employees integration in liaison with the HR Department.</li> <li>To create an atmosphere of high morale and a happy working relationship among the staff.</li> <li>To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.</li> <li>To ensure trainings and regular refresher courses are conducted and attended as scheduled.</li> </ul><p><strong>Other Duties: </strong></p><ul> <li>To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.</li> <li>To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. And to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. </li> <li>To ensure that all employees provide a friendly, courteous and professional service at all times.</li> <li>To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.</li> <li>To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.</li> <li>To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.</li></ul><ul> </ul>

Assistant Housekeeping Manager

<p><strong>Managing Housekeeping Operations and Budgets</strong></p>
<p>Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.</p>
<p>Inspects guestrooms on a daily basis.</p>
<p>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</p>
<p>Inventories stock to verify adequate supplies.</p>
<p>Supports and supervises an effective inspection program for all guestrooms and public space.</p>
<p>Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</p>
<p>Verifies all employees have proper supplies, equipment and uniforms.</p>
<p>Communicates areas that need attention to staff and follows up to verify understanding.</p>
<p>Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.</p>
<p>Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</p>
<p><strong>Conducting Human Resources Activities</strong></p>
<p>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</p>
<p>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.</p>
<p>Schedules employees to business demands and for tracks employee time and attendance.</p>
<p>Verifies employees understand expectations and parameters.</p>
<p>Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.</p>
<p>Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.</p>
<p>Observes service behaviors of employees and provides feedback to individuals.</p>
<p>Verifies employee recognition is taking place on all shifts.</p>
<p>Participates in an on-going employee recognition program.</p>
<p>Solicits employee feedback, utilizes an  open door  policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p>Participates in employee progressive discipline procedures.</p>
<p>Celebrates successes and publicly recognizes the contributions of team members.</p>
<p><strong>Ensuring Exceptional Customer Service</strong></p>
<p>Sets a positive example for guest relations.</p>
<p>Understands the brand's service culture.</p>
<p>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</p>
<p>Empowers employees to provide excellent customer service.</p>
<p>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p>
<p>Responds to and handles guest problems and complaints.</p>
<p>Strives to improve service performance.</p>

Housekeeping Manager

<div><b>Additional Information</b><br>
<b>Job Number</b>25184606<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the housekeeping or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Housekeeping Operations</b></p>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guestroom maintenance needs.</li></ul>
<ul><li>Supervises the property general cleaning schedule.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.</li></ul>
<ul><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to ensure understanding.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul><p><br>
</p><p><b>Managing Departmental Costs</b></p>
<ul><li>Participates in the management of the department&rsquo;s controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Conducting Human Resources Activities</b></p>
<ul><li>Participates as needed in the investigation of employee accidents.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Director of Style

<div><b>Additional Information</b><br>
<b>Job Number</b>25171848<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>Dubai Marriott Harbour Hotel &amp; Suites, King Salman Bin Abdulaziz Al Saud Street , Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the housekeeping or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Housekeeping Operations and Budgets</b></p>
<ul><li>Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Inspects guestrooms on a daily basis.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to verify adequate supplies.</li></ul>
<ul><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Verifies all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to verify understanding.</li></ul>
<ul><li>Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</li></ul><p><br>
</p><p><b>Conducting Human Resources Activities</b></p>
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.</li></ul>
<ul><li>Schedules employees to business demands and for tracks employee time and attendance.</li></ul>
<ul><li>Verifies employees understand expectations and parameters.</li></ul>
<ul><li>Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.</li></ul>
<ul><li>Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Verifies employee recognition is taking place on all shifts.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

IHCL

<p></p><div><div><div><div><div>10 Nov 2025
</div></div></div></div><div><div><div><div><b>Business Unit: </b>Taj Lands End, Mumbai
</div></div></div></div><div><div><div><div><b>Department: </b>Housekeeping
</div></div></div></div><div><div><div><div><b>Description:
</b><div><div><div><div>About IHCL</div>
</div><div><div>
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.</div></div></div><div><div><div>
Careers at IHCL</div>
</div><div><div>
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.</div></div></div><div><div><div>
Job Objective</div>
</div><div><div>
Deputy Housekeeper functions as strategic business partner of a hotel's housekeeping operations. The position ensures to assist the housekeeping operations to meet the brand&rsquo;s standards, targets customer needs, elevates associate satisfaction, focuses on growing revenues, maximizes the financial performance of the department and oversees the development &amp; implementation of the departmental strategies.</div>
</div></div><div><div><div>
Essential Job Tasks</div>
</div><div><div>
Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations.</div>
<div>Monitoring cost and budgets for the department</div>
<div>Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to.</div>
</div></div><div><div><div>
Areas of Responsibility</div>
</div><div><ul><li>Assist in determining the departmental budget in terms of costs and revenues. Participate in a monthly review of the expenses incurred &amp; provide relevant inputs to curtail on the areas that are crossing budgets. In the absence of the HOD, officiate as acting head, conduct meetings and daily reviews.</li></ul>
<ul><li>Review work logs to ensure adherence to processes. Conduct inspection of rooms, banquet areas for special functions etc. and rectify defects, if any found.</li></ul>
<ul><li>Coordinate pest control schedules and regularly check the maintenance and upkeep of back and staff areas. Facilitates cleaning activities like super cleaning, deep cleaning, carpet cleaning and shampooing, maintenance of artwork, marble polishing, wood polishing, etc. as per the schedule &amp; maintain accurate records.</li></ul>
<ul><li>Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests / complaints are being handled professionally and are closed within the prescribed time period.</li></ul>
<ul><li>Monitor stocks of all replenish able items like household supplies, cleaning supplies, linen, uniforms etc. Conduct inventory check, take corrective actions and control losses, pilferages and discards. Provide inputs on replenishments required in keeping with budgets.</li></ul>
<ul><li>Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year.</li></ul>
<ul><li>Check to ensure adherence to standards and ensure all the processes and SOPs are complied with. Conduct preparation for internal audits. Take corrective action &amp; close non-compliances highlighted.</li></ul>
<ul><li>Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost &amp; found records etc.</li></ul>
<ul><li>Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department.</li></ul>
<ul><li>Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same.</li></ul>
<ul><li>Conduct briefing and grooming of staff, and coordinate with the HR Department for all employee related initiatives.</li></ul>
<ul><li>In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.</li></ul>
<ul><li>Adherence to the Tata code of conduct, safety policies and values of the organization as defined.</li></ul>
<ul><li>In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job</li></ul>
</div></div><div><div><div>
Required Qualifications</div>
</div><div><div>
Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration</div>
</div></div><div><div><div>
Work Experience</div>
</div><div><div>
08-10 Years</div>
</div></div><div><div><div>
Languages Needed in Position</div>
</div><div><div>
English</div>
</div></div><div><div><div>
Key Interfaces- External</div>
</div><div><div>
Guests, Vendors, External &amp; Internal Auditors</div>
</div></div><div><div><div>
Key Interfaces- Internal</div>
</div><div><div>
Housekeeping, Front Office, Engineering</div>
</div></div><div><div><div>
Behavioural Competencies</div>
</div><div><div>Process Excellence</div><div>
Result Orientation</div><div>
Collaborative Engagement</div><div>
Change Championship</div><div>
Growth Mindset</div><div>
Talent Enrichment</div><div>
Guest Centricity</div><div>
Personal Effectiveness</div></div></div><div><div><div>
Equal Opportunities Employment at IHCL</div>
</div><div><div>
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.</div></div></div></div></div></div></div></div></div><p></p>

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