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catering supervisor

housekeeping supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25198166<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Supervisor-Housekeeping

<div><b>Additional Information</b><br>
<b>Job Number</b>25196939<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p>
<ul><li>Minimum of 3-5 years of experience in 5-star luxury hotel</li>
<li>Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field</li>
<li>Proven track record of delivering high guest satisfaction, maintenance and upkeep scores, ensuring alignment with brand standards and guest expectations</li>
<li>High business acumen, strong background in budget management, performance tracking, and achieving departmental goals</li>
<li>Proven record of strong leadership, communication, and interpersonal skills</li>
<li>A people-magnetic leader and has successfully hired, trained and coached a team of up to 60 associates</li>
<li>Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals</li>
<li>Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements, fostering a positive and guest-centric atmosphere</li>
<li>Proficiency in property management systems (e.g., Opera) and Microsoft Office</li></ul><br>
<p></p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Housekeeping Operations</b></p>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guestroom maintenance needs.</li></ul>
<ul><li>Supervises the property general cleaning schedule.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.</li></ul>
<ul><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to ensure understanding.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul><p><br>
</p><p><b>Managing Departmental Costs</b></p>
<ul><li>Participates in the management of the department&rsquo;s controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Conducting Human Resources Activities</b></p>
<ul><li>Participates as needed in the investigation of employee accidents.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p><br>
#LI-LD2</p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Executive Housekeeper

Rixos

<div><b>Company Description</b><p><br>
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.</p><p>
Key Features:</p><p>
Stunning Waterfront Setting:</p><p>
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.</p><p>
Luxurious Accommodations:</p><p>
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.</p><p>
World-Class Dining:</p><p>
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.</p><p>
State-of-the-Art Facilities:</p><p>
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.</p><p>
Exceptional Service:</p><p>
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.</p><b><br>
Job Description</b><br>
<ul><li><b>
Team Supervision:</b> Lead and coordinate the activities of laundry attendants to ensure efficient operation and high-quality service.</li><li><b>
Laundry Operations:</b> Oversee the entire laundry process, including sorting, washing, drying, ironing, and folding, ensuring high standards of cleanliness and presentation.</li><li><b>
Equipment Maintenance:</b> Monitor and ensure the proper functioning of all laundry equipment, reporting any maintenance issues to the engineering team for timely repair.</li><li><b>
Quality Control:</b> Conduct regular checks to ensure linens, uniforms, and guest laundry meet company quality standards before distribution.</li><li><b>
Inventory &amp; Stock Control:</b> Monitor and manage stock levels of detergents, chemicals, and laundry supplies, ensuring proper storage and usage.</li><li><b>
Guest &amp; Internal Services:</b> Coordinate guest laundry, dry cleaning, and pressing services, ensuring timely delivery and handling of special requests.</li><li><b>
Sustainability &amp; Waste Management:</b> Implement eco-friendly practices by optimizing water and energy consumption, reducing chemical waste, and promoting sustainable cleaning solutions.</li><li><b>
Safety &amp; Hygiene Compliance:</b> Ensure all laundry processes comply with hygiene, safety, and infection control standards, including the proper handling of soiled and contaminated linens.</li><li><b>
Training &amp; Development:</b> Provide training to laundry attendants on best practices, machine operation, safety protocols, and guest service excellence.</li><li><b>
Collaboration:</b> Work closely with the housekeeping, uniform, and linen departments to ensure smooth operations and timely linen distribution.</li><li><b>
Report &amp; Documentation:</b> Maintain accurate records of laundry operations, including equipment maintenance logs, inventory levels, and performance reports.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li><b>
Education:</b> High school diploma or equivalent; a diploma or certification in hospitality or textile management is a plus.</li><li><b>
Experience:</b> Minimum 2-4 years of experience in a hotel or commercial laundry operation, with at least 1 year in a supervisory role.</li><li><b>
Technical Knowledge:</b> Strong understanding of laundry chemicals, fabric care, and machine operation.</li><li><b>
Leadership &amp; Team Management:</b> Ability to lead, train, and motivate a team in a fast-paced environment.</li><li><b>
Attention to Detail:</b> Strong ability to maintain high cleanliness, hygiene, and quality standards.</li><li><b>
Communication Skills:</b> Excellent verbal and written communication skills for coordinating with multiple departments.</li><li><b>
Problem-Solving Abilities:</b> Ability to quickly address and resolve operational challenges while maintaining service excellence.</li></ul><p><b>
Sustainability:</b> Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive a positive impact across all pillars of sustainability.</p><p><b>
Compliance and Standards:</b> Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.</p><p><b>
Food Safety &amp; Hygiene:</b> Ensure full compliance with hygiene and sanitation regulations by overseeing proper handling, washing, and storage of linens and uniforms.</p><b><br>
Additional Information</b><br>
<ul><li><b>
Competitive Salary and Compensation:</b><ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li><b>
Training and Development Opportunities:</b><ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li><b>
Career Advancement:</b><ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li><b>
Health and Wellness Benefits:</b><ul><li>
Comprehensive health insurance coverage.</li></ul></li><li><b>
Employee Recognition Programs:</b><ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li><b>
Work-Life Balance:</b><ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li><b>
Uniforms and Dress Code:</b><ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li><b>
Social Events and Activities:</b><ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li><b>
Transportation Services:</b><ul><li>
Transportation services.</li></ul></li><li><b>
Employee Wellness Programs:</b><ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Laundry Supervisor

Bloom Plus Medical Center

<p><b>About Us:</b></p><p>Bloom Plus Medical Center is a modernized, elegant, and high-end medical facility offering exceptional dental and dermatological care. Our dedication to transparency, quality care, and an outstanding patient experience makes us a leading center in the region.</p><p><b>Job Description:</b></p><p>We are seeking diligent and reliable Housekeeping Staff to maintain the cleanliness and hygiene of our medical center. The ideal candidates will be detail-oriented, hardworking, and capable of ensuring a clean and welcoming environment for our patients and staff.</p><p><b>Key Responsibilities:</b></p><ul><li>Clean and sanitize patient rooms, dental and dermatology offices, waiting areas, restrooms, and other public spaces.</li><li>Follow established protocols for infection control and safety.</li><li>Ensure all cleaning equipment and supplies are properly used and maintained.</li><li>Dispose of waste and hazardous materials according to regulations.</li><li>Restock and organize cleaning supplies as needed.</li><li>Report any maintenance issues or safety hazards to the appropriate personnel.</li><li>Assist in setting up and cleaning up after special events or meetings.</li><li>Perform additional cleaning duties as assigned by the supervisor.</li></ul><p><b>Qualifications:</b></p><ul><li>Previous housekeeping or cleaning experience preferred.</li><li>Knowledge of cleaning techniques and safety procedures.</li><li>Ability to work independently and as part of a team.</li><li>Strong attention to detail and organizational skills.</li><li>Reliable and punctual with a strong work ethic.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p><p>Language:</p><ul><li>English (Required)</li></ul>

Housekeeping Attendant

Reliance Facilities Management

<p><b>Job Title: Cleaner:</b></p><p>To maintain cleanliness, hygiene, and orderliness of the premises by performing routine cleaning tasks and ensuring a safe and pleasant environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Clean and sanitize floors, rooms, offices, toilets, and common areas.</li><li>Sweep, mop, vacuum, and dust surfaces regularly.</li><li>Empty and dispose of trash in designated areas.</li><li>Clean windows, glass panels, and mirrors.</li><li>Replenish supplies such as tissue, soap, and cleaning materials.</li><li>Ensure toilets and washrooms are clean, hygienic, and well-maintained.</li><li>Report any repairs, maintenance issues, or damages to the supervisor.</li><li>Maintain cleaning equipment and ensure safe storage of chemicals.</li><li>Follow safety and hygiene guidelines at all times.</li><li>Support in setting up rooms or arranging furniture when required.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Previous cleaning or housekeeping experience is an advantage.</li><li>Basic knowledge of cleaning tools and chemicals.</li><li>Ability to follow instructions and complete tasks on time.</li><li>Attention to detail and commitment to cleanliness.</li><li>Physically fit and able to perform manual tasks.</li><li>Reliable, honest, and punctual.</li></ul><p><b>Working Conditions:</b></p><ul><li>Shift-based work as required.</li><li>Indoor and outdoor cleaning depending on location.</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,000.00 - AED1,100.00 per month</p>

Cleaner

Renaissance Corporate Services

Senior Front office Supervisor
<br><br>
Shangri-La Group | Abu Dhabi, United Arab Emirates
<br><br>
About Us
<br><br>
Find Your Shangri-La in Shangri-La.
<br><br>
<b>Traders focus on what matters most:</b> efficient stays, thoughtful essentials, and dependable comfort. Here, efficiency is intelligent and stylish — helping travelers trade up for what truly counts. We create an experience that is both reliable and refined.
<br><br>
For our team, Traders means professionalism with purpose, where every detail is designed with clarity and care. Joining Traders means becoming part of a team that delivers hospitality that is efficient with wisdom, and reliable with character.
<br><br>
Traders Hotel, Qaryat Al Beri, Abu Dhabi offers 301 stylish guestrooms and suites, including 80 exclusive Traders Club rooms. Combining contemporary comfort with warm design, the hotel enjoys a prime location within the Qaryat Al Beri complex alongside Shangri-La properties, CHI, The Spa, and the Souk.
<br><br>
Traders Hotel, Abu Dhabi
<br><br>
As a Senior Front office Supervisor, you will oversee daily front office operations to ensure exceptional guest service and smooth workflow. You will support and guide front office colleagues while maintaining service standards and brand expectations and act as a key liaison between guests and management to resolve issues effectively and professionally.
<br><br>
<b>Key Responsibilities:</b><br>
Supervise front office team members during shifts, ensuring adherence to service standards and procedures.
<br>Handle guest complaints, special requests, and escalations in a professional and timely manner.
<br>Coordinate with Housekeeping, Reservations, and other departments to ensure seamless guest experiences.
<br>Assist with staff scheduling, training, and performance monitoring.
<br>Ensure accurate handling of reservations, billing, cash transactions, and front office systems.
<br><br>
<b>About You:</b><br>
Strong leadership and supervisory skills with the ability to motivate and guide front office teams.
<br>Excellent guest service and problem-solving skills, particularly in handling escalations and complaints.
<br>Solid knowledge of front office systems, reservations, billing procedures, and cash handling.
<br>Effective communication and interpersonal skills to coordinate with guests and multiple departments.
<br>2 – 4 years of Front Office experience in a luxury hotel.
<br>High School Diploma or Diploma in Hospitality Management is required.
<br><br>
<b>Why Join Us:</b><br>
A workplace that values your passion and supports self-realization and personal growth.
<br>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
<br>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
<br>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive
<br><br>
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
<br><br>
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Senior Front Office Supervisor (173996)

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES:</p>
<div>
Guest Service Responsibilities<br>
<ul><li>The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.</li><li>The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.</li><li>The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers &ldquo;first&rdquo; impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.</li><li>Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.</li><li>Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.</li><li>Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.</li><li>Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.</li><li>Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.</li><li>Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.</li><li>Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</li></ul></div>
<div>
Technical Responsibilities<br>
<ul><li>Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.</li><li>F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.</li><li>F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations</li><li>Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.</li><li>Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.</li><li>Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.</li><li>Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.</li><li>To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</li></ul></div>
<p>
OTHERS</p>
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENT
</p><p>1. Bachelor degree in Hotel Management or any relevant discipline<br>
2. Minimum of 1 years in Call Center experience, preferably in a hospitality business<br>
3. Knowledgeable both in Call Center operation and technical<br>
4. Have excellent English communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>December 9, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Rooms
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Associate Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div></div>

Service Center Agent

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