housing case manager

TGI Justice Project

Job title: Housing Case ManagerLocation: San Francisco, CA; 5 days in office/weekStatus: Full time; non-exempt (40 hours/week FT NE)Salary: $62,000 - $67,000/yearReports to: Housing Director, Co-Executive DirectorOrganization DescriptionThe Miss Major Alexander L. Lee TGIJP Black Trans Cultural Center is a team of transgender, gender-variant and intersex people, inside and outside of prisons, jails, detention centers, and other locked facilities creating a united family in the struggle for survival and freedom. We work in collaboration with others to forge a culture of resistance and resilience to strengthen us for the fight against human rights abuses, imprisonment, police violence, racism, poverty, and societal pressures. We seek to create a world rooted in self-determination, freedom of expression, and gender justice.Position DescriptionHousing Case Managers at TGIJP are expected to provide comprehensive case management services to clients experiencing housing insecurity or homelessness. This role involves assessing client needs, developing housing plans, advocating for client rights, and connecting clients with appropriate resources and services. Housing Case Managers work closely with clients to empower them to achieve housing stability and improve their overall well-being.Primary Responsibilities1. Client Assessment and Case Planning:<ul><li>Conduct comprehensive assessments of clients' housing needs and barriers.</li><li>Develop individualized housing plans in collaboration with clients.</li><li>Set goals and action steps to address housing challenges and promote stability.</li></ul>2. Resource Referral and Coordination:<ul><li>Connect clients with community resources, social services, and support networks.</li><li>Coordinate referrals for mental health services, substance abuse treatment, and other supportive programs.</li><li>Help clients access financial assistance, food assistance, and other basic needs resources.</li></ul>3. Crisis Intervention and Support:<ul><li>Provide crisis intervention and emotional support to clients in housing crisis situations.</li><li>Recognize early signs of emotional distress, agitation, or conflict</li><li>Maintain a calm and respectful non-confrontational approach</li><li>Collaborate with other team members and external partners to address immediate housing needs and ensure client safety.</li></ul>4. Documentation and Reporting:<ul><li>Maintain accurate and up-to-date client records and case notes.</li><li>Complete required documentation for program reporting and compliance purposes.</li><li>Ensure client confidentiality &amp; privacy in accordance with agency policies &amp; regulations.</li></ul>5. Travel and Home Visits:<ul><li>Entering client homes in a respectful, professional, and non-intrusive manner</li><li>Must have the ability to travel to clients&rsquo; place of residence</li><li>Must be comfortable working in person with clients to assist with needs</li></ul>5. Advocacy and Empowerment:<ul><li>Advocate for clients' rights and interests in housing-related matters as needed.</li><li>Empower clients to self-advocate and navigate housing systems independently.</li><li>Promote client empowerment and self-sufficiency through skill-building and education.</li></ul>6. Budgeting and Analytical Skills:<ul><li>Ability to create and implement client budgets, assist clients in tracking spending and expenses</li><li>Strong organizational and record-keeping skills</li></ul>7. Confidentiality and Professionalism: <ul><li>Knowledge of HIPAA standards and protected health information</li><li>Ability to practice privacy, confidentiality, and record private information safely and securely</li><li>Keep client/case manager privilege in retaining confidential information</li></ul>Qualifications:Education: Bachelor's degree in Social Work, Psychology, Counseling, or related field preferred.Experience: Previous experience in case management, social services, or housing advocacypreferred.Skills:<ul><li>Strong interpersonal and communication skills.</li><li>Ability to build rapport and establish trusting relationships with diverse populations.</li><li>Knowledge of housing resources, rental assistance programs, and housing laws/regulations.</li><li>Ability to work collaboratively in a team environment and independently.</li><li>Strong organizational and time management skills.</li><li>Commitment to social justice, equity, and anti-oppressive practices.</li><li>Proficiency in Google Suite and database management.</li></ul>Working Conditions:<ul><li>This position may require occasional evening or weekend hours to accommodate client needs.</li><li>Travel within the local community will be necessary for outreach and resource coordination.</li></ul>How to Apply:Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to jobs@tgijp.org.Equal Opportunity Employer Statement:The Miss Major Alexander L. TGIJP Black Trans Cultural Center is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business needs. We encourage applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.Individuals from traditionally marginalized backgrounds and those who have been formerly incarcerated (or who have system-impacted family members) are encouraged to apply.Pay: $29.80 - $32.11 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Housing Case Manager

Plymouth Housing Group

<div><div>This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $36.10 an hour.</div> 
JOB SUMMARY
The Housing Case Manager (HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents and assists in maintaining high quality service delivery based on the values inherent in Plymouth&rsquo;s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the &lsquo;housing first&rsquo; philosophy. Specific tasks related to this position (but are not limited to) include support residents in their housing stability in identifying their housing stability barriers, partnering with residents to create Housing Service Plans, providing care coordination and supportive services to residents to meet their plan&rsquo;s goals. This position also ensures there is a staff presence in buildings all while fostering a sense of community.
This position carries a designated caseload and is generally assigned to an individual Plymouth building but may be reassigned on a short- or long-term basis, based on business/service needs.
Work Schedule: This position may work up to a 40-hour work week (based on FTE), and at times requires working weekday evenings and one weekend day along with the willingness to work select holiday mornings.
ESSENTIAL JOB FUNCTIONS
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
Supportive Services<ul><li>
In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence</li></ul><ul><li>
Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.</li><li>
Assists residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; and accompany residents to appointments as appropriate</li></ul><ul><li>
Advocate, consult and collaborate with community providers to ensure continuity of care.</li><li>
Assists residents in moving into and/or out of their Plymouth housing as needed, following Plymouth policy and procedures.</li></ul><ul><li>
Mediates conflict using de-escalation and other techniques.</li><li>
Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.</li><li>
Assists with resident complaints and concerns, escalating them to the Residential Services Manager (RSM) as needed.</li><li>
Coordinate with the internal behavioral health team to support cohesive services to tenants.</li></ul>
Collaborative and Community Building<ul><li>
Attends and participates in scheduled supervision and team meetings to discuss resident issues and general program issues and goals.
</li></ul><ul><li>Practices a cooperative work approach and promotes teamwork among co-workers and community partners; collaboration includes supporting community events and proactively aligning with building team on resident strategies</li><li>
Collaborate with other Plymouth Housing Departments and/or participate in committees or workgroups as appropriate.</li><li>
Provide backup to other Social Services staff in other buildings as needed, or backup front desk coverage on a regular or intermittent basis.</li><li>
Provides a safe, sanitary environment in the buildings for tenants and staff.</li></ul>
Qualitative and Administrative<ul><li>
Work to the standard and requirements of the service program agreements, including program goals relating to residential stability; eviction prevention; enhanced income/skills and self-determination.</li></ul><ul><li>
Maintains all database records and other required documentation in an accurate and timely manner including, by not limited to daily activities, progress notes, changes in resident status, etc. Follows strict confidentiality to protect resident&rsquo;s private data.</li><li>
Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed, .i.e., Incident Reports, and tenant satisfaction surveys</li><li>
Records and maintains financial documentation as required for Plymouth credit card purchases on Resident behalf.</li><li>
Follow program and agency policies and procedures. Provide input to program policies, procedures, and goals, as requested. Read materials as requested. .</li><li>
Coordination with internal departments on activities, meetings and collecting resident information.</li></ul> 
ESSENTIAL JOB QUALIFICATIONS
(Any equivalent combination of knowledge, skills, abilities, education, and experience):
Education: BA/BS degree in a human service field. Advanced education can be substituted for experience and/or years of experience can be substituted for the required degree.
Experience:
Minimum of two (2) years of experience working with homeless and low-income individuals, including persons living with mental and physical illnesses, chemical dependency/addictions, disabilities, HIV/AIDS.
Licensure/Certification: Valid Washington State Driver License and insurable driving record.
Knowledge, Skills and Abilities:<ul><li>
Excellent written and verbal communication skills.</li><li>
Solid organizational and time management skills with ability to prioritize effectively and meet deadlines in a professional manner.</li><li>
Self-motivated and ability to creatively problem solve.</li><li>
Ability to develop and sustain successful relationships with tenants, community agencies and resources,</li><li>
Empathic patience with individuals who are heavily impacted by addiction, mental health concerns, and trauma.</li><li>
Demonstrated ability to work effectively under stressful conditions with people of varying socioeconomic backgrounds, sexual orientations, and ethnic diversity.</li><li>
Ability to be flexible, supportive and to work cooperatively with co-workers as a member of a diverse team.</li><li>
Demonstrated leadership and teaming experience resulting in accomplishing tasks and goals.</li><li>
Proficient and experienced with Microsoft Office applications, particularly Word, Excel, and Outlook. Must be able to work efficiently and effectively with customized databases and technology, and conduct Internet research.</li><li>
Demonstrated and strict attention to detail.</li></ul>
Ability and willingness to transport tenants to appointments on a regular basis or as needed.
Desired Qualifications:<ul><li>
Experience working in a Permanent Supportive Housing environment is desired.</li></ul>
For a full list of our benefits, please go to https://plymouthhousing.org/benefits-staff/</div>

Ali Forney Center

<div>ABOUT THE ORGANIZATION
The Ali Forney Center (AFC) protects LGBTQ+ youth from homelessness and helps them build the tools needed to live independently. Founded in 2002, AFC provides housing, healthcare, and educational support to thousands of youth each year. AFC creates an affirming, supportive environment where LGBTQ+ youth can thrive.
POSITION SUMMARY
The Transitional Housing Case Manager will provide comprehensive case management services to LGBTQ+ homeless youth ages 21-24. This role delivers holistic, trauma-informed, culturally responsive care by assessing ongoing client needs, developing Individualized Service Plans, coordinating with internal and external resources, connecting clients to necessary resources and long term housing to prepare them for independent living.
The primary focus areas include housing stability, crisis response, and service coordination.
WORK SCHEDULE: Monday-Friday 10am-6pm with one late night 12p-8p. Some weekends and holidays required
WORK FLEXIBILITY: 1 remote day per week 
KEY RESPONSIBILITIES<ul><li>
Responsible for recordkeeping and documentation, maintaining client charts, and compiling statistics for regular program reporting and data entry into contract databases.</li><li>
Facilitate comprehensive assessments of residents&rsquo; needs, strengths, and goals.</li><li>
Develop and implement Individualized Service Plans that address housing, mental health, vital documents, legal, entitlement benefits, education, employment, and health needs.</li><li>
Provide crisis intervention and ongoing support.</li><li>
Collaborate with Ali Forney Center&rsquo;s Residential Treatment Team, Health Services,Mental Health, and other relevant teams to coordinate comprehensive care for residents.</li><li>
Advocate for residents&rsquo; rights and access to services.</li><li>
Assist residents in accessing housing resources, employment opportunities, educational programs, and health care services by accompaniment as needed.</li><li>
Participate in regular supervision, training, and professional development activities.</li><li>
Attend and participate in weekly treatment planning meetings, housing staff meetings, supervision, and other relevant meetings for this role.</li><li>
Develop relationships with NYC service providers, including but not limited to those addressing social, educational/vocational, medical, mental health, and housing needs.</li><li>
Responsibilities may change based on organizational needs. Employees may be required to perform other duties as assigned.</li></ul> 
QUALIFICATIONS<ul><li>
Must have a High School diploma or equivalency required.</li><li>
Computer knowledge and competent writing skills.</li><li>
6 months-1 year experience in residential housing, supportive housing, shelter, transitional living, or youth development programs.</li><li>
Strong written and oral communication.</li><li>
Knowledge of LGBTQ+ issues, youth homelessness, and relevant social service systems.</li><li>
Ability to collaborate in a diverse environment and build rapport with clients from diverse backgrounds.</li><li>
Ability to manage multiple tasks simultaneously.</li><li>
Basic assessment and counseling skills.</li></ul> 
PREFERRED QUALIFICATIONS<ul><li>
Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or other discipline.</li><li>
Bilingual (Spanish or other commonly spoken community languages)</li><li>
 Competency in trauma-informed care and harm reduction.</li><li>
Strong organizational skills with attention to detail.</li><li>
Demonstrated knowledge of navigating NYC social service agencies, including the Runaway and Homeless Youth (RHY) system, shelter programs, and transitional housing resources.</li><li>
Ability to work independently as well as collaboratively.</li><li>
Knowledge of psychosocial needs of LGBTQ+ and homeless population.</li><li>
Ability to use critical thinking and problem solving.</li><li>
Experience working with LGBTQ+ youth</li><li>
Experience working within supportive or transitional housing</li><li>
Experience working with the adolescent/young adult population is preferred.</li><li>
BIPIOC and trans* people encouraged to apply.</li></ul> 
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS<ul><li>
Regular and consistent interaction with residents, Youth Counselors, and other program staff.</li><li>
Will be required to travel between housing program sites, attend meetings and provide support across multiple locations.</li><li>
Exposure to individuals experiencing crisis or behavioral health challenges.</li><li>
Requires prolonged periods of sitting, standing, walking and moving throughout residential and office environments.</li><li>
Requires the ability to use a computer, telephone, mobile device and other standard office equipment for extended periods.</li><li>
May occasionally be required to lift, carry or move supplies, program materials, food and other items weighing up to approximately 25 pounds.</li><li>
Requires the ability to navigate stairs and move throughout resident facilities as needed.</li><li>
Evening, weekend, holiday or schedule flexibility may be required based on program needs.</li></ul>
CORE &amp; ROLE-SPECIFIC COMPETENCIES<div></div><div><div><div><div>
AFC Core Competencies<ul><li>
Mission alignment and commitment to affirming, youth-centered practice</li><li>
Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations</li><li>
Trauma-informed, strengths-based approach to service delivery and collaboration</li><li>
Clear communication, professionalism, and accountability</li><li>
Adaptability, sound judgment, and ability to respond calmly in fast-paced environments</li></ul></div><div> 
Role-Related Competencies<ul><li>
Trauma-Informed &amp; Youth-Centered Practice</li><li>
Case Management &amp; Service Planning</li><li>
Communication</li><li>
Relationship Building</li><li>
Problem Solving &amp; Crisis Management</li><li>
Documentation &amp; Compliance</li><li>
Collaboration &amp; Teamwork</li><li>
Organization &amp; Time Management</li><li>
Cultural Humility &amp; Inclusion</li><li>
Accountability &amp; Professionalism</li></ul></div></div> 
</div></div>
BENEFITS &amp; TOTAL REWARDS<ul><li>
Medical, Dental, and Vision Insurance</li><li>
401(k) with up to a 5% employer match (vested after five years)</li><li>
Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays</li><li>
Employee Assistance Program (EAP)</li><li>
Professional Development Opportunities</li><li>
Mission-driven, inclusive workplace culture</li></ul>
Thank you for your interest in the Ali Forney Center. Due to the high volume of applications received, only candidates selected for further consideration will be contacted. We encourage you to apply for any positions for which you meet the qualifications .
Ali Forney Center is an equal opportunity employer committed to a workplace where all employees feel respected, supported, and able to thrive. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.</div>

Transitional Housing Case Manager

Cocoon House

<div>Description:

Journeys Young Adult Housing program provides 20 leased units of permanent supportive housing to households who are unhoused and between the ages of 18-24 at intake. Program staff support tenants in building skills needed to maintain a lease and live independently, as well as supporting tenants working toward self-identified goals and helping tenants build a support network outside of Cocoon House. The Young Adult Housing Case Manager, internally referred to as the Journeys Case Manager works with tenants to maintain housing and build skills to support stability throughout adulthood. The Journeys Case Manager supports tenants in setting and progressing toward goals in various domains including basic needs, life skills, education, employment, health, mental health, and substance use. Tenants are not required to utilize case management services, so the ideal case manager will bring creativity and thoughtfulness to the role to encourage tenants to participate in skill building and other services.
May have to change this to accommodate current schedule This position works Monday-Sunday 11-9pm, the role requires flexibility, at least one weekend day and some earlier days as needed.
Journeys Case Manager Duties &amp; Responsibilities:
Full-Time (Sunday-Thursday) | On-site in Everett, Snohomish County
Starting Wages: $21-23/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork<ul><li>
Assist tenants in maintaining housing, including support around following a lease and maintaining units</li><li>
Provide client-driven case management by supporting tenants in setting and working toward goals and skill development with emphasis on independent living skills, meeting lease requirements, and building external support networks</li><li>
Conduct assessments of outcomes and goals at entry, during, and exit for each tenant. Complete all required paperwork and data entry on-time, accurately, and in compliance with internal and external database standards.</li><li>
Collaborate with Second Case Manager to provide community events, tenant council, and life skill activities for tenants at least twice a month.</li><li>
Maintain professional boundaries with residents while providing a supportive community environment.</li><li>
Complete daily log notes to ensure consistent and clear communication between staff.</li><li>
Attend meetings as required at program, agency, and community levels.</li><li>
Maintain tenant confidentiality in all activities.</li><li>
Perform light cleaning duties in communal areas, including but limited to: vacuuming, sweeping/mopping, and trash removal.</li><li>
Conduct comprehensive assessments to identify residents&rsquo; educational levels, career interests, and skill gaps</li><li>
Develop personalized education and employment plans, outlining realistic goals and action steps</li><li>
Provide ongoing support and guidance, monitoring progress and adjusting plans as needed</li><li>
Assist residents in exploring educational options, including GED preparation, vocational training, and college enrollment</li><li>
Coordinate, schedule, and facilitate opportunities for informational sessions from various educational institutes both on-site and off-site</li><li>
Facilitate, coordinate, and/or schedule {Weekly/Monthly} workshops and training sessions on essential job skills, including resume writing, interview techniques, job search strategies, and other relevant topics</li><li>
Provide one-on-one coaching to enhance life skills such as communication, problem-solving, organization, and time-management skills</li><li>
Coordinate access to computer labs, libraries, and online resources for job searching and skill development</li><li>
Support financial literacy education with residents to learn basic financial skills, budget creation, and how to maintain healthy financial habits</li><li>
Maintain an up-to-date resource directory of educational institutions, employment agencies, and community support services</li><li>
Provide guidance and resource connection for support in completing applications, securing financial aid, and accessing tutoring services</li><li>
Assist residents with accessing transportation, childcare, and other resources necessary for their education and employment goals</li><li>
Advocate for residents&rsquo; rights and needs with employers and educational institutions</li><li>
Seek out and build relationships with new community partners</li></ul>
Benefits:<ul><li>
Medical, Dental, and Vision health options with employer contribution*</li><li>
403(b) retirement plan with agency match*</li><li>
21 days PTO accrual in first year*</li><li>
10 agency-recognized holidays</li><li>
Multilingual pay differential opportunities</li><li>
Paid training &amp; testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings</li></ul>
Requirements:

General:<ul><li>
Strong organizational and time management skills</li><li>
Dedication to advocating for and working with individuals experiencing homelessness and instability.</li><li>
Applicants with lived experience strongly encouraged to apply</li><li>
Flexibility to adjust schedule to meet client needs, including working the occasional weekend or evening</li><li>
Open commitment to serving, supporting, accepting and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs.</li><li>
Bilingual applicants strongly encouraged to apply</li><li>
High school diploma/GED or high school equivalency</li><li>
Must be 21 years of age or older</li><li>
1 year minimum of experience working with youth or young adults experiencing homelessness</li><li>
DCYF background clearance</li><li>
Acceptable driver's abstract with no more than 2 violations within last 3 years</li><li>
Possess a valid driver's license, auto insurance, and reliable transportation</li></ul>
Physical:<ul><li>
Ability to effectively communicate with all internal and external clients</li><li>
Be able to hear voices and alarms.</li><li>
Ability to read and comprehend a variety of materials</li><li>
Ability to operate phone, computer, and record information for files and logs</li><li>
Must be able to lift up to 50 Ibs</li><li>
Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.</li><li>
Go up and down stairs</li></ul></div>

Young Adult Housing Case Manager

Pathways, Inc

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Pay: $23.00-$26.00 per hour! (depending on related experience)
Nature of Work
Steuben County Department of Social Services Housing Case Manager (HCM) will provide support and services to individuals who are experiencing homelessness and have utilized Emergency Solutions Grant (ESG) or Emergency Rental Assistance Program (ERAP). The HCM will provide individualized and specialized support to individuals focusing on and obtaining housing. This will include but limited to employment, financial literacy, meeting program expectations, maintaining housing and assisting in barriers they may experience.
Minimum Qualifications<ul><li>
Associates with 3+ years&rsquo; experience. Preferred Bachelor&rsquo;s degree in social work, psychology, sociology, counseling or other related social service/science disciplines and two years of experience providing case management services.</li><li>
Experience working in services for homelessness, mental health and substance abuse.</li><li>
Strong communication skills.</li><li>
Strong sense of boundaries.</li><li>
Valid driver&rsquo;s license and ownership of a motor vehicle</li></ul>
Pathways, Inc. is an Equal Opportunity Employer that values diversity and strives to employ individuals that are reflective of the communities that we serve. We are committed to creating and maintaining a supportive and inclusive workplace culture. Our goal is to advance Diversity, Equity, and Inclusion, while we learn and grow together.</div></div></div></div></div></div></div></div></div></div></div></div></div> 

Monday-Friday 8:30am-4:30pm With occasional late nights 
37.5 hours</div>

Housing Case Manager (BILT)

Sojourners Alliance

Full-Time Transitional Housing Case ManagerLocation: Moscow, Idaho Organization: Sojourners Alliance Schedule: Full-Time, Monday&ndash;Friday, 8:00 a.m.&ndash;4:00 p.m.Make a Difference Every DaySojourners Alliance is seeking a compassionate, organized, and motivated Transitional Housing Case Manager to help individuals and families experiencing homelessness build stable, independent lives. If you're passionate about helping people overcome barriers, thrive in a collaborative environment, and enjoy meaningful work with a direct impact on your community, we'd love to hear from you.What You'll DoAs a Transitional Housing Case Manager, you will:<ul><li>Provide individualized case management to residents in our Transitional Housing program.</li><li>Help participants develop and achieve housing stability goals.</li><li>Connect participants with employment, healthcare, behavioral health, recovery services, benefits, and other community resources.</li><li>Assist participants in locating and securing permanent housing.</li><li>Monitor participant progress and provide ongoing support and accountability.</li><li>Maintain accurate case notes, HMIS documentation, and program records.</li><li>Collaborate with landlords, service providers, and community partners.</li><li>Participate in team meetings and contribute to a positive, professional work environment.</li></ul>What We're Looking ForSuccessful candidates will demonstrate:<ul><li>Strong interpersonal and communication skills.</li><li>Compassion balanced with healthy professional boundaries.</li><li>Excellent organizational and time management abilities.</li><li>The ability to manage multiple priorities in a fast-paced environment.</li><li>Professional documentation and computer skills.</li><li>A commitment to treating every participant with dignity and respect.</li><li>The ability to work independently while collaborating effectively with a team.</li></ul>Experience in social services, case management, behavioral health, housing, human services, or a related field is preferred, but individuals with relevant education or comparable experience are encouraged to apply.Why Join Sojourners Alliance?At Sojourners Alliance, you'll join a dedicated team working every day to reduce homelessness and improve lives across North Central Idaho. We believe in providing meaningful support to participants while fostering a collaborative, respectful workplace where employees are empowered to make a real difference.If you're looking for a career where your work matters and your efforts directly help people move toward stable housing and greater independence, we encourage you to apply.Qualifications:Previous Case Management experience preferredBA in Social Work or related field, Masters preferred.For additional information:Phone: 208-883-3438Email: sojourners.alliance@gmail.comJob Type: Full-timePay: $19.00 - $22.00 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Case Manager

Low Income Housing Institute

<div><div>Supportive Services Case Manager - Part-time
Posted on: 7/27/2026
Location: June Leonard Place, Renton
Hours: Monday-Friday 2PM-6PM
Reports To: Supportive Services Manager
Pay Range: $29.20-34.61
Position Type: Non-exempt, unionized position (OPEIU 8). 
The Supportive Services Case Manager is responsible for assisting formerly homeless individuals to stabilize in permanent supportive housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to tenants as needed, information and referral assistance, and coordination of community-building activities. 
Responsibilities:<ul><li>
Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.</li><li>
Determine clients&rsquo; needs and goals by completing intake assessment.</li><li>
Partner with residents to develop housing stability plan (plan and establish goals).</li><li>
Evaluate risk to housing stability and deploy risk mitigation strategies.</li><li>
Facilitate care coordination/ resource connectivity with local agencies to provide services that meet the needs of LIHI clients.</li><li>
Assist residents with applying to benefits/entitlement programs.</li><li>
Observe and encourage progress; provide support; adjust goals.</li><li>
Lead crisis intervention/de-escalation actions.</li><li>
Participate in staff meetings and planning sessions.</li><li>
Collaborate/partner with interdisciplinary team members to support each resident.</li><li>
Engage in role-appropriate advocacy efforts.</li><li>
Organize and facilitate community events for residents to build community.</li><li>
Maintain clients&rsquo; records by completing case notes; logging events and progress.</li><li>
Communicate with interdisciplinary team to support housing stability efforts.</li><li>
Complete resident discharge and transition planning, as needed.</li><li>
Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site life skill development activities for clients.</li><li>
Produce needed written materials, including community newsletters.</li><li>
Improve staff competence by providing peer education and support.</li><li>
Support department budget through fiscally responsible spending; cost saving actions (e.g. solicit donations for programming activities).</li><li>
Assist supportive services management with grant application and reporting (e.g. provide impact stories, supportive insights).</li><li>
Continuously increase job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.</li><li>
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>
Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).</li><li>
Foster a clean and safe environment.</li><li>
Be able to process and submit expense reports, as needed</li><li>
Engage with assigned training and comply with training deadlines</li><li>
Utilize Personal Protective Equipment (PPE) and follow PPE protocols.</li><li>
Other duties as assigned.</li></ul>
Minimum Qualifications:<ul><li>
Bachelor degree in Social Work or related field, or Associate degree with 3 years of experience.</li><li>
Strong documentation skills.</li><li>
Ability to possess sound judgement &amp; problem solving abilities.</li><li>
Expansive knowledge of local, regional, state &amp; national resources.</li><li>
Able to read, write and communicate in English.</li><li>
Strong active listening, verbal &amp; written communication.</li><li>
Well-developed emotional intelligence &amp; interpersonal skills.</li><li>
Ability to independently de-escalate/resolve conflict.</li><li>
At least two years&rsquo; experience working with a diverse population.</li><li>
Flexibility to work evenings or weekends, as needed.</li><li>
Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.</li></ul>
Preferred Qualification:<ul><li>
Knowledge of eviction prevention methods.</li><li>
Master&rsquo;s degree in Social Work or related field.</li><li>
CPR/First Aid certified.</li></ul>
Other Requirements:<ul><li>
Must have reliable transportation.</li><li>
Must have a valid Washington State driver&rsquo;s license and must meet Washington State minimum requirement for driver liability insurance.</li><li>
Must be able to pass a driving record check.</li><li>
Must pass criminal background checks and drug screening.</li></ul> 
Physical Requirements for this position can be found here. 
Benefits for this position (pro-rated for part time employees)<ul><li>
Generous vacation and sick leave</li><li>
10 paid holidays and 1 floating holiday</li><li>
Employer-Paid Medical, Dental, and Vision (with HRA, HSA &amp; FSA options)</li><li>
Employer-Paid Life and AD&amp;D Insurance</li><li>
401k offered for unionized employees (through OPEIU8)</li><li>
403b offered for non-union employees</li><li>
Employee Assistance Program</li><li>
Travel Assistance Program</li><li>
Aflac offered for all employees.</li></ul>
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive</div> 
Monday-Friday 2PM-6PM 
20 hours a week - Monday-Friday 2PM-6PM</div>

Supportive Services Case Manager

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