housing development specialist

Suffolk Redevelopment and Housing Authority

General Statement of Duties:The Housing Specialist performs skilled clerical and administrative work, assisting the Director of Housing and the HCV Manager (their designee) with a variety of office assistance administrative tasks not limited to scheduling appointments, typing, filing, data entry, answering calls, preparing monthly reports, taking meeting minutes, development monthly newsletter, creating spreadsheets, maintain Public Housing and HCV waitlists assist with department quality control reviews, and agency event coordination. Coordinate and maintain applicants/resident/participant portals. Process Portability. Does related work as required of the Director of Housing and the HCV Manager(their designee) to assist with day-to-day department operations to ensure compliance and excellent customer service. Work is performed under general supervision. Will serve as a backup caseworker for a 12-unit facility owned and operated by SRHA. Perform other duties as assigned by the Director of Housing (their designee) and the HCV Manager.Essential Job Functions (Illustrative Only)1. Receives calls and callers for the department and ascertains nature of business, director to the appropriate authority for disposition.2. Maintains complex and detailed files and records and maintains database.3. Designs and prepares newsletters, brochures, flyers, and other advertising and marketing material.4. Transcribe, compose routine correspondence, and type complex reports and materials.5. Answers and responds to inquiries or complaints about departments and operations, policies, and procedures.6. Maintains department calendar.7. Schedule appointments as needed for department needs.8. Undertakes special projects as assigned by supervisor.9. Checks for the accuracy of essential documents and records.10. Assist the Director of Housing (their designee) with day-to-day operations.11. Maintains a variety of operational, bookkeeping, budget, and program records.12. May assist with conducting interviews to determine eligibility.13. Coordinates purchasing activities for the department.14. Assist the Director of Housing (their designee) with quality control functions, including file, monthly HUD-required reporting, and inspection reviews to ensure program compliance.15. Performs administrative and clerical duties as required by the Director of Housing (their designee).16. Operates office equipment including but not limited to fax, scanners, computers, copiers, calculators, telephones, binding machines, and other equipment needed to perform essential job functions.17. Maintains HUD-required documentation to support HUD programs, including SEMAP and PHAS certifications.18. Uses PC programs such as Microsoft Office and other software packages.19. Maintains inventory control; re-order and re-stock any supply items.20. Uses the computer to record vehicle maintenance.21. Observe all safety rules and regulations.22. Performs other duties as assigned.Required Knowledge and AbilitiesThe statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered on the all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in different functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.1. A high school diploma or equivalent and extensive office assistance experience is required.2. Knowledge of the practices, policies, and philosophies of housing choice vouchers and public housing management.3. Basis knowledge of office procedures.4. Clerical and administrative aptitude.5. Good spelling and grammar skills are necessary to assist with the development of letters, flyers, media information, and email distribution.6. Ability to type 45 words per minute.7. Ability to make routine arithmetic calculations.8. Read and interpret computer printouts.9. Ability to follow oral and written instructions and to exercise sound judgment.10. Ability to establish and maintain effective working relationships.11. A valid driver&rsquo;s license is required and maintained eligibility for coverage under the Authority&rsquo;s automobile insurance.Physical Requirements:1. This is a sedentary work requiring the exertion of up to 10 pounds of force and a negligible amount of force frequently or constantly to move objects.2. Work requires reaching, fingering, grasping, and respective motions.3. Vocal communication is required for expressing or exchanging using the spoken word.4. Hearing is required for perceived information at normal spoken word levels.5. Visual activity is required for preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.6. The worker is not subject to adverse environmental conditions.Special Requirements:1. A Valid Driver&rsquo;s license is required and must maintain eligibility for coverage under the Authority&rsquo;s automobile insurance.2. Must pass a drug screen.<ul><li>Must supply a criminal background record, which must pass the agency&rsquo;s criteria.</li></ul>4. Must obtain Housing Choice Voucher Specialist certifications within one (1) year of employment.-EOE-Job Type: Full-timePay: $18.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Microsoft Office: 1 year (Required)</li><li>Grammar Experience: 1 year (Required)</li></ul>Ability to Relocate:<ul><li>Suffolk, VA 23434: Relocate before starting work (Required)</li></ul>Work Location: In person

HCV Housing Specialist

Greystar

<div>ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. 
JOB DESCRIPTION SUMMARY
This position is responsible for coordinating the community&rsquo;s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.
JOB DESCRIPTION
Essential Responsibilities:
1. Performs all sales and leasing activities to achieve the community&rsquo;s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing. 
2. Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
3. Stays informed about current market and competitor conditions that may impact the community&rsquo;s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community&rsquo;s established policies related to concessions, specials, and other programs to boost occupancy.
4. Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
5. Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
6. Ensures that the community and show units meet the Company&rsquo;s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community&rsquo;s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
7. Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
8. Executes and performs activities in support of the community&rsquo;s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time. 
9. Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Other Responsibilities: 
1. Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.<div>
Required Licenses or Certifications: 
<ul><li>Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions</li></ul></div><ul><li>Incumbents must have valid driver&rsquo;s license to operate a golf cart on property.</li></ul>
Physical Demands:<ul><li>
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.</li><li>
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).</li><li>
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.</li><li>
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.</li><li>
Incumbents must be able to work a flexible work schedule, which includes taking &ldquo;call&rdquo; during evenings, weekends and holidays.</li></ul>
#LI-JJ1
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.<ul><li>
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.</li><li>
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.</li></ul>
Robust Benefits Offered*:<ul><li>
Competitive Medical, Dental, Vision, and Disability &amp; Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>
401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>
Employee Assistance Program.</li><li>
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.</li><li>
Charitable giving program and benefits.</li></ul><ul><li>Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.</li></ul>
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.</div>

Leasing Professional - Haven at M (Student Living)

Services For The Underserved

<div>Min: USD $60,000.00/Yr. Max: USD $67,000.00/Yr. Position Overview:
<ul><li>SCOPE OF ROLE:</li></ul><div>
The HLPS Case Manager (a &ldquo;CM&rdquo;) is an essential team member that develops and executes housing navigation and placement services including follow-up post placement for clients referred by NYC Health + Hospitals (H+H). The CM meets with the client in person to develop a housing plan and complete the housing packet and works to support the client to find and move into permanent housing. The CM checks in at consistent, regular intervals during and post move-in/placement and will help the client renew their lease or reapply for vouchers if necessary. The CM will document all interactions, activities, and status changes. The CM will also coordinate services with other contacts to support the client as needed, including shelter/safe haven housing specialist, H + H care team, etc. and as needed, referrals to external providers. The CM plays a key role in executing and updating housing plans, identifying needs, preferences and eligibilities, monitoring client behaviors and practices, and trouble-shooting incidents.</div> 
<div></div><ul><li>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</li></ul><ul><li>
Conduct intake process with new clients within 48 hours of assignment; includes but is not limited to explanation of HLPS client rights and responsibilities, and grievance procedures.</li><li>
Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.</li><li>
Work with clients to assess eligible housing vouchers, identify housing preferences to search for and match with opportunities, coordinate with the client and the peer counselor/specialist for housing tours and/or interviews, collect necessary documents, and complete applications and paperwork.</li><li>
Regularly schedule follow-up after initial placement to identify further support needs, trouble-shoot incidents, confirm payment, and reapply for vouches and support in lease renewals as needed.</li><li>
Provide accurate, complete, and timely data entry and other documentation of the housing status, interactions, and communications with and on behalf of clients, and if relevant, provision of supportive social services, and client progression/regression toward the goals of securing permanent affordable housing.</li><li>
Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service training(s), seminars, webinars, and conferences as needed. Work with other consortium partners as necessary.</li><li>
Support an environment that embodies diversity, equity, inclusion, and accessibility (DEIA).</li><li>
Participate in workplace culture inspires high-level performance, collaboration, accountability, and professional and respectful interaction.
</li><li>Employ best practices for effective feedback and communication at all levels of staff engagement.</li><li>
Perform all job-related tasks as required.</li></ul> 
<div></div>
Qualifications:
<ul><li>REQUIREMENTS:</li></ul><div>
REQUIRED EDUCATION AND EXPERIENCE
</div><ul><li>High School Diploma or Equivalent.
</li><li>Bachelor&rsquo;s degree in human services field preferred</li></ul><div> 
PREFERRED QUALIFICATIONS &amp; SKILLS</div><ul><li>
Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
</li><li>Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage with residents.</li><li>
Knowledge of applicable state and city housing and disability laws and codes preferred. Knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs preferred.</li><li>
Computer literacy with advanced knowledge of Word, Excel, and Outlook.</li><li>
Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases.</li><li>
Willingness to travel throughout the five boroughs and make multiple visits to the community as needed. Sporadic evening or weekend hours may be required.</li><li>
Demonstrated commitment to quality and data-driven reporting.</li><li>
Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.</li><li>
Strong written and verbal communication skills.</li><li>
Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.</li><li>
Bilingual (or multi-lingual) is preferred</li></ul><div></div><div> 
</div>Company Overview:
<div>
S:US IS AN EQUAL OPPORTUNITY EMPLOYER</div><div></div><div> 
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.</div><div></div><div> 
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.</div><div></div><div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.</div>
ID: 2026-18375 Work Location: false</div>

Case Manager

Impact Life

<div>Case Manager &ndash; Women&rsquo;s Recovery Housing
Location: Wilmington, DE 
Schedule: Part-Time (20-hours per week) 
Department: Lower-Level Housing
About Impact Life
Impact Life is a mission-driven nonprofit organization providing recovery-oriented, housing-focused, and whole-person support services to individuals impacted by substance use and mental health challenges. We are committed to dignity, accountability, and long-term stability for the individuals we serve.
Position Overview
Impact Life is seeking a part-time Case Manager to oversee and provide case management services for residents at a Women&rsquo;s Recovery House located in Wilmington, Delaware. This position is part of our Lower-Level Housing Department and is responsible for supporting residents through individualized case planning, service coordination, and recovery-oriented care.
This is a part-time 20-hour per week position. The expected schedule is 4 hours per day, Monday through Friday. The specific daily work hours are flexible and will be determined in coordination with the selected candidate based on program needs and availability.
Key Responsibilities<ul><li>
Provide direct case management services to assigned residents across two men&rsquo;s housing programs
</li><li>Meet regularly with residents to assess needs, support recovery goals, and monitor overall well-being
</li><li>Develop, implement, and update individualized recovery and care plans in collaboration with the treatment team
</li><li>Coordinate referrals and link residents to appropriate internal and external services, including behavioral health, medical, and social supports
</li><li>Maintain accurate and timely documentation, including required case notes and records
</li><li>Participate in recovery planning meetings and interdisciplinary team coordination
</li><li>Conduct ongoing assessments and adjust services based on resident needs and program protocols
</li><li>Facilitate groups and provide individualized education as required
</li><li>Provide crisis intervention and therapeutic de-escalation when needed
</li><li>Maintain confidentiality and deliver services in a non-judgmental, trauma-informed, and person-centered manner
</li>Travel between both Wilmington housing locations as part of the regular work schedule 
<li>
</li></ul> 
 
Requirements 
 
Qualifications<ul><li>
High School Diploma or GED required
</li><li>Bachelor&rsquo;s degree in behavioral health or a related field preferred
</li><li>Minimum of two years of experience in behavioral health, housing services, or a related field
</li><li>Experience providing case management services strongly preferred</li></ul>
Certification Requirement
Applicants must either:<ul><li>
Possess an active Certified Peer Recovery Specialist (CPRS) credential, or
</li><li>Meet eligibility requirements to obtain CPRS certification and successfully complete certification within one (1) year of hire.</li></ul>
For more information regarding CPRS certification requirements and the application process, please visit the Delaware Certification Board: Certified Peer Recovery Specialist (CPRS) | Delaware Certification Board
Skills and Abilities<ul><li>
Ability to manage multiple caseloads across locations while maintaining organization and consistency
</li><li>Strong verbal and written communication skills
</li><li>Ability to work independently and collaboratively within a multidisciplinary team
</li><li>Working knowledge of community resources and service systems
</li><li>Ability to adapt in a fast-paced environment and reprioritize as needed
</li></ul>Travel and Work Environment
Combination of community-based and office-based work 
<ul><li>
</li></ul> 
 
Benefits 
<ul><li>
Health Care Plan - Medical, Dental &amp; Vision</li><li>
Retirement Plan - 401k &amp; ROTH 401k</li><li>
Paid Time Off
</li><li>11 Paid Holidays Yearly</li><li>
Training &amp; Development</li><li>
Wellness Resources</li></ul></div>

Case Manager - Women's Recovery Housing (Part-time 20hrs/week)

Beacon Communities LLC

Senior Occupancy Specialist, Niagara Square - Buffalo, NY
 Bilingual in English and Spanish Strongly Preferred
 
Our next Senior Occupancy Specialist will manage our Occupancy/Leasing Specialist, driving occupancy at our site, and will complete all the LIHTC recertifications for our residents, helping ensure financial success at the site. LIHTC designations (HCCP, C3P) will substitute for the COS designation.
 General Statement of Duties: Interacts directly with prospective and current residents to achieve maximum occupancy. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident.
 
Supervision Received: Reports directly to Property Manager.
 
Supervision Exercised: May supervise Occupancy Specialists both within the property and across the region.
 
FLSA: Non-Exempt
 Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class.)
 
<ul>
<li>Provides leadership for the property on occupancy programs and services</li>
<li>Ensure effective working relationships with Area or Roving Occupancy Specialists, corporate staff and Property Management team.</li>
<li>Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.</li>
<li>Processes monthly Section 8 Housing Assistance Payment Billing.</li>
<li>Processes and transmits TRACS (Tenant Rental Assistance Certification System).</li>
<li>Greets applicants and provides instruction and guidance to prospective residents during application process.</li>
<li>Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.</li>
<li>Coordinates and maintains waiting list.</li>
<li>Prepares and maintains office and rental expense budgets.</li>
<li>Assists with rent collection efforts by mailing notices to delinquent residents.</li>
<li>Prepares lease packages and supplemental documents for new move-ins.</li>
<li>Conducts new resident orientation.</li>
<li>Special projects as assigned by property manager.</li>
<li>Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.</li>
<li>Enforces and adheres to company policies, rules and regulations.</li>
<li>Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.</li>
<li>Preserves and respects resident and applicant confidentiality.</li>
</ul>
Minimum Qualifications: 
Education and Experience: 
<ul>
<li>Associates degree or equivalent is required.</li>
<li>Certified Occupancy Specialist Designation required.</li>
<li>Four plus years sales/leasing experience or equivalent.</li>
<li>Depending on property needs, COS experience with Project Based Section 8, Section 236, Rent Supplement and 13A experience may be needed.</li>
</ul>
Qualifications and Skills: 
<ul>
<li>Strong math proficiency required.</li>
<li>Knowledge of subsidy regulations.</li>
<li>Proficient in Microsoft Office and Excel; highly motivated and able to work independently; ability to handle emergency situations and pressure due to complexity and time-sensitivity; excellent organizational and proofreading skills; attention to detail; strong interpersonal skills; high energy.</li>
<li>Ability to be an active team member within the Company.</li>
</ul>
Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
 
COS Functional Job Competencies required: Job Knowledge, Quality, Self Development, Personal Organization, Productivity, Computer Skills.
 
Compensation: $26.00 - $28.00 per hour
 Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
 
Company Overview: 
Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
 At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.
 
Benefits Offered: 
At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.
 
As a regular, full time employee at Beacon you can expect: 
<ul>
<li>Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.</li>
<li>Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.</li>
<li>Retirement planning. We offer a 401k program with a company match.</li>
<li>100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.</li>
<li>Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!</li>
</ul>
Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.

Senior Occupancy Specialist

Volunteers of America

<div>About Us:
VOALA 
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $23.98 - $25.24 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Case Manager (Specialist) &ndash; Problem Solving Specialist provides intensive housing crisis response and case management services to eligible clients, meeting participants at least weekly. Using active listening techniques, the Case Manager &ndash; Problem Solving Specialist is the primary point of contact to coordinate creative resolutions to a housing crisis &ndash; locating both temporary and permanent housing. Located at a VOALA shelter, and working is the field as needed, the Case Manager (Specialist) &ndash; Problem Solving Specialist focuses on resolving the housing crisis, but can refer to other resources as needed.
DUTIES AND RESPONSIBILITIES
<ul><li>As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants</li>
<li>Assists case managers in conducting the culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan</li>
<li>Meets with participants to learn about family dynamics, and cultural factors that may assist in finding housing inside the participant&rsquo;s network or family, as a last resort utilizing the resources of the Program to obtain housing, helps participants establish a plan to sustain housing permanently</li>
<li>Assists in budgeting with participants, to determine what level of assistance (if any) is needed to resolve housing crisis</li>
<li>Coordinates follow-up services with participants and case management team</li>
<li>Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.</li>
<li>Creates and maintains a housing database linking tenants to apartments</li>
<li>Communicates with and visits, families, outside service providers and landlords to familiarize them with the program and the unique needs of participants</li>
<li>Conducts habitability and lead-based paint inspections of housing options as needed</li>
<li>Works directly (One on One) with landlords on behalf of clients and program</li>
<li>Develops support systems to meet individual client's housing needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as needed</li>
<li>Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction</li>
<li>Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers.</li>
<li>Continuously works to identify and apply new, creative approaches and solutions for each participant/family</li>
<li>Additional duties as assigned</li>
<li>Other duties as required</li>
</ul>
ESSENTIAL DUTIES:
<ul><li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.</li>
<li>Meet with participants and through active listening, assess the cultural, social, family, economic and other factors that may resolve the housing crisis: seek solutions outside of homeless services system</li>
<li>Identifies and locates housing options suitable for homeless program participants, inside the participant&rsquo;s network initially, then through referral to social service partners
<ul><li>Creates and maintains a housing database linking tenants to apartments</li>
<li>Communicates with landlords and familiarize them with the program</li>
<li>Works one-on-one with landlords to help clients, and represent program</li>
<li>Acts as Mediator to assist in resolution of housing crisis</li>
<li>Performs follow-up to ensure housing is sustained</li>
</ul></li><li>Develops Support system for clients to achieve and keep permanent housing, involving, family, landlords and services available in the community.</li>
<li>Coordinates efforts with Case Management team, supporting Case Management initiatives for clients served, meets regularly to stay current with client needs</li>
<li>Participates in Community engagement and outreach efforts, supports Participants in the field, Partner with other VOALA and community service providers</li>
<li>Ability to perform hard and soft file management, HMIS, CM process flow, clinical documentation &ndash; DAP note proficiency, and qualification of outcome files</li>
<li>Other duties as required and is subject to change at any time.</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
<li>Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.</li>
</ul>
EDUCATION:
<ul><li>Bachelor&rsquo;s Degree in Social Services or related discipline, Or</li>
<li>Equivalent combination of education and work experience (four years)</li>
</ul>
EXPERIENCE:
<ul><li>2 years of experience as a case manager</li>
<li>1 year assisting the homeless find housing</li>
<li>Experience working with clients with co-morbidities (chronic health, mental health, substance abuse issues, for example)</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>2 years of experience counseling target population</li>
<li>HMIS navigation</li>
<li>Bilingual in Spanish</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</div>

Case Manager Problem Solving Specialist

Urban Resource Institute (URI)

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 ORGANIZATION OVERVIEW
 
 
 
 Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
 
 
 URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
 
 
 Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
 
 
 
 Position Overview
 
 
 
 The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.
 
 
 This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
 
 
 
 Salary: $60,000 - $70,000
 
 
 
 
 Major Duties And Responsibilities
 
 
 
 
 Direct Service &amp; Case Management
 
 
 
 <ul>
 <li>
 Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
 </li>
 <li>
 Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.
 </li>
 <li>
 Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
 </li>
 <li>
 Conduct required home visits to assess safety, tenancy conditions, and service needs.
 </li>
 <li>
 Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.
 
 
 </li>
 </ul>
 
 Housing Stability &amp; Tenancy Support
 
 
 
 <ul>
 <li>
 Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.
 </li>
 <li>
 Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
 </li>
 <li>
 Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
 </li>
 <li>
 Assist residents with recertifications, inspections, and housing‑related documentation.
 
 
 </li>
 </ul>
 
 ESSHI, OTDA &amp; Supportive Housing Compliance
 
 
 
 <ul>
 <li>
 Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
 </li>
 <li>
 Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
 </li>
 <li>
 Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
 </li>
 <li>
 Participate in audits, case reviews, and quality assurance activities.
 
 
 </li>
 </ul>
 
 Crisis Intervention &amp; Risk Management
 
 
 
 <ul>
 <li>
 Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.
 </li>
 <li>
 Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
 </li>
 <li>
 Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.
 
 
 </li>
 </ul>
 
 Resource Navigation &amp; Community Linkages
 
 
 
 <ul>
 <li>
 Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
 </li>
 <li>
 Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
 </li>
 <li>
 Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.
 
 
 </li>
 </ul>
 
 Interdisciplinary Collaboration
 
 
 
 <ul>
 <li>
 Participate in interdisciplinary case conferences and service coordination meetings.
 </li>
 <li>
 Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
 </li>
 <li>
 Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.
 </li>
 <li>
 Maintain strong communication with operations and property management teams.
 
 
 </li>
 </ul>
 
 Training &amp; Professional Development
 
 
 
 <ul>
 <li>
 Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
 </li>
 <li>
 Engage in reflective supervision and contribute to a culture of learning and accountability.
 
 
 </li>
 </ul>
 
 SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Master&rsquo;s degree in Social Work or related field preferred.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
 </li>
 <li>
 Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
 </li>
 <li>
 Experience working with survivors of domestic violence and families with complex needs.
 </li>
 <li>
 Strong crisis intervention, de-escalation, and safety planning skills.
 </li>
 <li>
 Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
 </li>
 <li>
 Strong organizational, writing, and time management skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and data management systems.
 
 
 </li>
 </ul>
 
 Specifications For Physical Requirements
 
 
 
 <ul>
 <li>
 Will be required to read printed and handwritten materials.
 </li>
 <li>
 Will be required to read information on computer screen.
 </li>
 <li>
 Will be required to use computer keyboard and mouse.
 </li>
 <li>
 Must be able to sit for extended periods of time.
 </li>
 <li>
 Must be able to enter information in digital forms and spreadsheets.
 </li>
 <li>
 May require occasional work outside established working hours, including evenings and weekends.
 
 
 </li>
 </ul>
 Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Case Manager - Supportive Housing

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