housing officer

i-Jobs

Gardener Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA Start Date: ASAP Contract Duration: 5+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £20.75 per hour Job Ref: OR16171 Job Responsibilities <ul> <li> Manage housing applications and allocations. </li> <li> Provide support to tenants and address their concerns. </li> <li> Ensure properties are maintained and meet safety standards. </li> <li> Collaborate with other departments and external agencies. </li> <li> Handle complaints and resolve conflicts effectively. </li> </ul> Person Specifications Must Have <ul> <li> Experience in housing management or similar field. </li> <li> Strong communication and interpersonal skills. </li> <li> Ability to work independently and as part of a team. </li> <li> Problem-solving skills and attention to detail. </li> </ul> Nice to Have <ul> <li> Knowledge of housing legislation and policies. </li> <li> Experience in working with diverse communities. </li> <li> Proficiency in using housing management software. </li> </ul> DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Housing Officer

Confidential Company

<ul><li>Manage and oversee company-provided staff accommodations, ensuring cleanliness, safety, and compliance with company standards.</li><li>Coordinate room allocations, move-ins, and move-outs in line with operational requirements.</li><li>Handle housing-related issues, complaints, and maintenance requests promptly and efficiently.</li><li>Organize and coordinate staff housing events, orientations, and community engagement activities.</li><li>Maintain accurate records of housing occupancy, contracts, and related expenses.</li><li>Liaise with vendors, maintenance teams, and service providers to ensure high-quality facilities management.</li><li>Conduct regular inspections of housing facilities to ensure compliance with health, safety, and hygiene standards.</li></ul>

Vivid Resourcing Ltd

I am currently working with a client based in London that are looking to recruit for a Housing Needs Officer to join their Rough Sleeper Team. Details Below: - 36 hours a week of work and you will be needed on site 2 days a week - You will need to engage in rough sleeper outreach from time to time as cover, this is from 5am to 10am and also be based at their homelessness hub in North London once a week supporting and assessing rough sleepers homelessness applications. - You will also carry out street counts six times per year from midnight - Ideally looking for someone who is enthusiastic about ending rough sleeping and supporting this cohort of service users.

Housing Needs Officer

Zetec Services Limited

Job descriptionPlease note, we, Zetec Services Limited are an agency working in partnership with the YMCA for this roleThis is an OFFICE BASED role working Monday - Friday. no hybrid working YMCA are a independent charity that is affiliated to the YMCA movement. We work across some of London's most deprived boroughs in Islington, Harringay, Tower Hamlets, Newham, Barnet and Hackney as well as the City of London. Over 600,000 young people call our area of London home.The housing project currently provides short term temporary accommodation for single homeless vulnerable young people aged 18 to 35 from a variety of backgrounds including: offending, mental health, domestic violence and alcohol &amp; drug abuse. The accommodation project is open 24/7 &ndash; 365 days a year.Job Purpose:The aim of this post is to provide a direct housing and support needs service to vulnerable young people aged 16&ndash;35. This post will assist young people to move on to independent living by providing quality information, advice and guidance service providing benefit support to prevent rent arrears or build up arrears, budgeting and life skills support, thus embedding a psychological informed environment. This post requires close working with a range of agencies such as Floating Support, Housing Services, Housing Benefits and Children Services.Duties and ResponsibilitiesHousing Needs<ul><li>To ensure interviews, assessment and move-in with potential residents are carried out within the prescribed time limits and that the resident once accepted, is fully and carefully inducted into YLCAN.</li><li>To conduct needs and risk assessments of residents, develop outcome-focused support plans with residents and complete all relevant move-in tasks as assigned by management.</li><li>Provide liaison and advocacy support for assigned key residents, ensure support plans and RAs are kept up to date.</li><li>Co-operate with external agencies and stakeholders to ensure that the wider, holistic needs of residents are met.</li><li>Ensure all incidents and complaints are reported and dealt with in line with organisations processes.</li><li>To be the main source of benefit information, advice and guidance to residents.</li><li>To conduct regular meetings using the Outcome Star with assigned caseload of young people to address: rent, license agreement, IA &amp; G, resident involvement, life skills and move-on options.</li><li>To make referrals to relevant agencies to ensure young people&rsquo;s housing and support needs are addressed including access to Floating Support or Chaplain.</li><li>To be accountable and ensure all complaints, incidents of anti-social behaviour and harassment are fully investigated and dealt with and take appropriate enforcemen action to ensure effective resolution including legal remedies where necessary.</li><li>Where required, to carry out pre-void inspections, arrange re-letting works, obtain nominations, assess applications and complete new licence agreements</li><li>Working closely and cooperatively with the maintenance team, ensure that repairs are reported in a timely manner</li><li>To actively source and manage move-on opportunities for residents with housing providers and complete move-on referrals accordingly.</li><li>Take lead to correctly and promptly administer all relevant documentation for the effective and efficient functioning of the housing team.</li><li>Support the team in implementing the &lsquo;For Youth&rsquo; accreditation and embedding a psychological informed environment.</li></ul>Support Needs<ul><li>Provide a welcoming environment, providing support in settling new residents into the accommodation, support in maintaining the licence, developing domestic/life skills, developing social skills/behaviour management, advice, advocacy and liaison.</li><li>Support in managing finances, budgeting and benefit claims, emotional support and general counselling, support in gaining access to other services, support in establishing social contacts and participation in activities in conjunction with the ETE Worker and Activities Strategy.</li><li>Update relevant notes and risk assessments, support plans and day-to-day actions with the prescribed database and keep all client information up to date. Set up and maintain relevant, key residents&rsquo; files as directed as per policy and guidelines.</li><li>To work with the Rent team to manage, feedback and report on all aspects of housing management arrears and income for your allocated residents. To engage with the Income team to deliver an effective service. Collect cash in accordance with cash handling procedures.</li><li>To manage all aspects of anti-social behaviour for your allocated residents, this can include attending ASB panels and producing and delivering warning letters.</li></ul>Health and Safety: Safeguarding<ul><li>Provide support in establishing personal safety and monitoring of health and well-being for residents. Provide support in maintaining the safety and security of the project, advice and support in relation to repairs and improvements to the project.</li><li>Ensure that residents are aware of health and safety, security, policies and procedures. Deal with health, safety and security issues raised by staff members or residents, adhere to and support residents in understanding the procedures for reporting abuse or neglect. Report concerns of abuse and neglect issues to management.</li><li>Ensure that residents are aware of the organisation&rsquo;s Complaints Procedures and deal with complaints from residents in line with company policies and procedures.</li><li>Update relevant client key working notes, risk assessments, support plans with day-to-day actions in the prescribed database and to keep all client information up to date. To set up and maintain relevant key client files as directed by management.</li></ul>External Agencies<ul><li>To build and maintain good working relationships with external agencies to benefit the support needs of the residents (including referral, workshops, move-on, education, training and employment opportunities.</li></ul>Licence Agreement<ul><li>Carry out effective induction programme for new residents ensuring accurate assessment and identified areas for ongoing license sustainment in line with the Housing Needs Site Lead.</li><li>To help residents maintain their license agreements by providing licence agreement sustainment guidance including budgeting skills, arrears, housing benefit, income support/job seekers allowance and anti-social behaviour.</li><li>To manage relations and negotiations with residents ensuring that issues are addressed promptly, fairly and constructively, and ensure they comply with their licence agreements.</li></ul>Income Maximisation<ul><li>To work proactively with the residents to minimise rent arrears.</li><li>To actively manage rental income and manage any arrears for an assigned caseload of residents within the target set by the Housing Manager.</li><li>To reach agreements to reduce arrears with residents and initiate remedial action accordingly, in line with YMCA London City and North policies and procedures.</li><li>Inform the RSC of any circumstances that may impact upon successful rent collection</li></ul>Regulatory Standards and Compliance<ul><li>Ensure all residents have the opportunity to shape and influence service delivery in relation to housing management in accordance with Tenant Services Authority guidelines.</li><li>To carry out risk assessments and health and safety inspections, taking appropriate action to comply with legal and local authority regulations and standards.</li></ul>Foyer Reception Operations<ul><li>To manage the front reception when required to do so.</li><li>To ensure the common areas are tidy at all times.</li><li>To manage bookings for meeting rooms.</li><li>To manage any admin duties including reporting of any maintenance concerns and gym memberships.</li></ul>Competency:To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>Judgment - Displays willingness to make decisions, responds compassionately to residents while maintaining appropriate and professional boundaries, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process.</li><li>Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, plans for additional resource needs, sets goals and objectives, develops realistic action plans.</li><li>Innovation - Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and develops innovative approaches and ideas.</li><li>Tenacity and thoroughness, with the ability to solve practical problems and deal with a variety of situations.</li><li>Deadline and solutions oriented with the ability to handle multiple competing priorities and wide variety of responsibilities.</li><li>Team player who can roll up their sleeves and get involved in everything from big projects to mundane, simple tasks.</li><li>Not easily frazzled and strong time management skills during busy and slower periods throughout the day.</li></ul>Person Specification<ul><li>It is essential that you have NVQ Level II or equivalent in Housing, Information, Advice &amp; Guidance or Youth work or equivalent.</li><li>It is essential that you have Knowledge, understanding and awareness of issues faced by young people</li><li>It is essential that you have Knowledge and an understanding of the psychological informed environment approach.</li></ul>Experience<ul><li>It is essential that you have At least one year&rsquo;s experience of working in the housing sector</li><li>It is essential that you have Experience of working in a psychological informed environment</li></ul>Ability and skills<ul><li>It is essential that you have Ability to dealing with challenging behaviour in a calm and constructive manner, in particular with people that have compex needs.</li><li>It is essential that you have Ability to form supportive relationships with service users always maintaining professional boundaries</li><li>It is essential that you have Excellent communication skills (verbal and written)</li><li>It is essential that you have Ability to work constructively as a member of a team and within a multi-agency framework</li><li>An organised approach to work and good administrative and IT skills</li></ul>Job Type: Full-timePay: &pound;28,545.00 per yearApplication question(s):<ul><li>Would you like to be considered for our other office - to work from Monday to Friday in the office, from 12-8pm at our location N8 8SG?</li><li>Do you have an NVQ Level II or equivalent in Housing, Information, Advice &amp; Guidance or Youth work or equivalent? Please state here what qualification you have ?</li><li>Do you have Knowledge and an understanding of the psychological informed environment approach, if so how many years do you have working with what age group?</li><li>How many years experience do you have working in the housing sector?</li><li>How many years experience do you have working in a psychological informed environment?</li><li>What experience do you have in dealing with challenging behaviour in a calm and constructive manner, in particular with people that have complex needs?</li><li>Do you have 2025 evidence for right to work UK?</li><li>It is not essential, but are you able to speak fluent Arabic?</li><li>Are you available to work from Monday to Friday in the office, from 12 PM to 8 PM at our location (N8 8SG)?</li><li>What your understanding of safeguarding, and how would you identify a safeguarding concern? Please provide a detailed response.</li><li>Would you like to be considered for our other office - to work from Monday to Friday in the office, from 12-8pm at our location (EC1Y 8SE)?</li></ul>Work Location: In person

Housing Options Officer YMCA

Job descriptionPlease note, we, Zetec Services Limited are an agency working in partnership with the YMCA for this roleThis is an OFFICE BASED role working Monday - Friday. no hybrid working YMCA are a independent charity that is affiliated to the YMCA movement. We work across some of London's most deprived boroughs in Islington, Harringay, Tower Hamlets, Newham, Barnet and Hackney as well as the City of London. Over 600,000 young people call our area of London home.The housing project currently provides short term temporary accommodation for single homeless vulnerable young people aged 18 to 35 from a variety of backgrounds including: offending, mental health, domestic violence and alcohol &amp; drug abuse. The accommodation project is open 24/7 &ndash; 365 days a year.Job Purpose:The aim of this post is to provide a direct housing and support needs service to vulnerable young people aged 16&ndash;35. This post will assist young people to move on to independent living by providing quality information, advice and guidance service providing benefit support to prevent rent arrears or build up arrears, budgeting and life skills support, thus embedding a psychological informed environment. This post requires close working with a range of agencies such as Floating Support, Housing Services, Housing Benefits and Children Services.Duties and ResponsibilitiesHousing Needs<ul><li>To ensure interviews, assessment and move-in with potential residents are carried out within the prescribed time limits and that the resident once accepted, is fully and carefully inducted into YLCAN.</li><li>To conduct needs and risk assessments of residents, develop outcome-focused support plans with residents and complete all relevant move-in tasks as assigned by management.</li><li>Provide liaison and advocacy support for assigned key residents, ensure support plans and RAs are kept up to date.</li><li>Co-operate with external agencies and stakeholders to ensure that the wider, holistic needs of residents are met.</li><li>Ensure all incidents and complaints are reported and dealt with in line with organisations processes.</li><li>To be the main source of benefit information, advice and guidance to residents.</li><li>To conduct regular meetings using the Outcome Star with assigned caseload of young people to address: rent, license agreement, IA &amp; G, resident involvement, life skills and move-on options.</li><li>To make referrals to relevant agencies to ensure young people&rsquo;s housing and support needs are addressed including access to Floating Support or Chaplain.</li><li>To be accountable and ensure all complaints, incidents of anti-social behaviour and harassment are fully investigated and dealt with and take appropriate enforcemen action to ensure effective resolution including legal remedies where necessary.</li><li>Where required, to carry out pre-void inspections, arrange re-letting works, obtain nominations, assess applications and complete new licence agreements</li><li>Working closely and cooperatively with the maintenance team, ensure that repairs are reported in a timely manner</li><li>To actively source and manage move-on opportunities for residents with housing providers and complete move-on referrals accordingly.</li><li>Take lead to correctly and promptly administer all relevant documentation for the effective and efficient functioning of the housing team.</li><li>Support the team in implementing the &lsquo;For Youth&rsquo; accreditation and embedding a psychological informed environment.</li></ul>Support Needs<ul><li>Provide a welcoming environment, providing support in settling new residents into the accommodation, support in maintaining the licence, developing domestic/life skills, developing social skills/behaviour management, advice, advocacy and liaison.</li><li>Support in managing finances, budgeting and benefit claims, emotional support and general counselling, support in gaining access to other services, support in establishing social contacts and participation in activities in conjunction with the ETE Worker and Activities Strategy.</li><li>Update relevant notes and risk assessments, support plans and day-to-day actions with the prescribed database and keep all client information up to date. Set up and maintain relevant, key residents&rsquo; files as directed as per policy and guidelines.</li><li>To work with the Rent team to manage, feedback and report on all aspects of housing management arrears and income for your allocated residents. To engage with the Income team to deliver an effective service. Collect cash in accordance with cash handling procedures.</li><li>To manage all aspects of anti-social behaviour for your allocated residents, this can include attending ASB panels and producing and delivering warning letters.</li></ul>Health and Safety: Safeguarding<ul><li>Provide support in establishing personal safety and monitoring of health and well-being for residents. Provide support in maintaining the safety and security of the project, advice and support in relation to repairs and improvements to the project.</li><li>Ensure that residents are aware of health and safety, security, policies and procedures. Deal with health, safety and security issues raised by staff members or residents, adhere to and support residents in understanding the procedures for reporting abuse or neglect. Report concerns of abuse and neglect issues to management.</li><li>Ensure that residents are aware of the organisation&rsquo;s Complaints Procedures and deal with complaints from residents in line with company policies and procedures.</li><li>Update relevant client key working notes, risk assessments, support plans with day-to-day actions in the prescribed database and to keep all client information up to date. To set up and maintain relevant key client files as directed by management.</li></ul>External Agencies<ul><li>To build and maintain good working relationships with external agencies to benefit the support needs of the residents (including referral, workshops, move-on, education, training and employment opportunities.</li></ul>Licence Agreement<ul><li>Carry out effective induction programme for new residents ensuring accurate assessment and identified areas for ongoing license sustainment in line with the Housing Needs Site Lead.</li><li>To help residents maintain their license agreements by providing licence agreement sustainment guidance including budgeting skills, arrears, housing benefit, income support/job seekers allowance and anti-social behaviour.</li><li>To manage relations and negotiations with residents ensuring that issues are addressed promptly, fairly and constructively, and ensure they comply with their licence agreements.</li></ul>Income Maximisation<ul><li>To work proactively with the residents to minimise rent arrears.</li><li>To actively manage rental income and manage any arrears for an assigned caseload of residents within the target set by the Housing Manager.</li><li>To reach agreements to reduce arrears with residents and initiate remedial action accordingly, in line with YMCA London City and North policies and procedures.</li><li>Inform the RSC of any circumstances that may impact upon successful rent collection</li></ul>Regulatory Standards and Compliance<ul><li>Ensure all residents have the opportunity to shape and influence service delivery in relation to housing management in accordance with Tenant Services Authority guidelines.</li><li>To carry out risk assessments and health and safety inspections, taking appropriate action to comply with legal and local authority regulations and standards.</li></ul>Foyer Reception Operations<ul><li>To manage the front reception when required to do so.</li><li>To ensure the common areas are tidy at all times.</li><li>To manage bookings for meeting rooms.</li><li>To manage any admin duties including reporting of any maintenance concerns and gym memberships.</li></ul>Competency:To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>Judgment - Displays willingness to make decisions, responds compassionately to residents while maintaining appropriate and professional boundaries, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process.</li><li>Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, plans for additional resource needs, sets goals and objectives, develops realistic action plans.</li><li>Innovation - Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and develops innovative approaches and ideas.</li><li>Tenacity and thoroughness, with the ability to solve practical problems and deal with a variety of situations.</li><li>Deadline and solutions oriented with the ability to handle multiple competing priorities and wide variety of responsibilities.</li><li>Team player who can roll up their sleeves and get involved in everything from big projects to mundane, simple tasks.</li><li>Not easily frazzled and strong time management skills during busy and slower periods throughout the day.</li></ul>Person Specification<ul><li>It is essential that you have NVQ Level II or equivalent in Housing, Information, Advice &amp; Guidance or Youth work or equivalent.</li><li>It is essential that you have Knowledge, understanding and awareness of issues faced by young people</li><li>It is essential that you have Knowledge and an understanding of the psychological informed environment approach.</li></ul>Experience<ul><li>It is essential that you have At least one year&rsquo;s experience of working in the housing sector</li><li>It is essential that you have Experience of working in a psychological informed environment</li></ul>Ability and skills<ul><li>It is essential that you have Ability to dealing with challenging behaviour in a calm and constructive manner, in particular with people that have compex needs.</li><li>It is essential that you have Ability to form supportive relationships with service users always maintaining professional boundaries</li><li>It is essential that you have Excellent communication skills (verbal and written)</li><li>It is essential that you have Ability to work constructively as a member of a team and within a multi-agency framework</li><li>An organised approach to work and good administrative and IT skills</li></ul>Job Type: Full-timePay: &pound;28,545.00 per yearApplication question(s):<ul><li>Do you have an NVQ Level II or equivalent in Housing, Information, Advice &amp; Guidance or Youth work or equivalent? Please state here what qualification you have ?</li><li>Do you have Knowledge and an understanding of the psychological informed environment approach, if so how many years do you have working with what age group?</li><li>How many years experience do you have working in the housing sector?</li><li>What experience do you have in dealing with challenging behaviour in a calm and constructive manner, in particular with people that have complex needs?</li><li>Do you have 2025 evidence for right to work UK?</li><li>It is not essential, but are you able to speak fluent Arabic?</li></ul>* Would you like to be considered for our other office - to work from Monday to Friday in the office, from 12-8PM at our location (N8 8SP)?<ul><li>Whats your understanding of safeguarding, and how can one identify a safeguarding concern? Please provide a detailed response.</li><li>Are you available to work from Monday to Friday in the office, from 12-8pm at our location (EC1Y 8SE)?</li></ul>Work Location: In person

Canadian University Dubai

Job Description Canadian University Dubai invites applications for the position of Accommodation Officer. The successful candidate will support the effective operation and supervision of student accommodations, guest villas, staff housing, and transportation services, ensuring a safe, organized, and welcoming environment for students and staff. Key Responsibilities: <ul> <li>Oversee and monitor the daily operations of student housing facilities.</li> <li>Conduct regular inspections to ensure maintenance standards and identify safety concerns.</li> <li>Manage inventory of supplies, equipment, and furniture; initiate requisitions when necessary.</li> <li>Coordinate room allocations and reassignments based on policies and availability.</li>
<li>Supervise access control, key distribution, and CCTV monitoring systems.</li> <li>Respond promptly to student inquiries, concerns, and incident reports in a professional manner.</li> <li>Collaborate with the Facilities team to address building issues and ensure timely repairs.</li> <li>Maintain a clean, organized, and welcoming environment in both common areas and rooms.</li> <li>Develop, implement, and monitor compliance with accommodation-related health and safety policies.</li> <li>Coordinate with external contractors for maintenance and repairs as needed.</li> <li>Conduct regular safety drills, emergency response training, and security briefings for students.</li>
<li>Respond swiftly to emergencies, including medical incidents, fire alarms, and disturbances.</li> <li>Work closely with campus security to ensure a secure and regulated living space.</li> <li>Foster a welcoming, respectful, and supportive student living environment.</li>
<li>Organize orientation programs for new residents covering housing policies and safety procedures.</li> <li>Plan and deliver community-building activities and social events to enhance student engagement.</li> <li>Mediate student conflicts and ensure disciplinary policies are upheld with fairness and sensitivity.</li> <li>Build strong, trusting relationships with students, faculty, and university departments.</li> <li>Ensure adherence to university policies, fire codes, and relevant regulatory requirements.</li> <li>Maintain accurate records of occupancy, incident reports, and maintenance logs.</li> <li>Track Invoices payments for accommodation and liaise with Finance and Registrar for compliance</li> </ul> Qualifications: <ul> <li>Diploma or Bachelor's degree.</li> <li>Experience in accommodation management, purchasing, and basic building maintenance.</li> <li>Proven mediation and problem-solving skills.</li>
</ul> Skills and Competencies: <ul> <li>Strong organizational, time management, and administrative abilities.</li>
<li>Excellent interpersonal and communication skills in both English and Arabic.</li> <li>Commitment to customer satisfaction and team collaboration.</li> <li>Flexibility to respond rapidly and effectively to urgent issues.</li> </ul> Other Requirements: <ul>
<li>Candidate must reside on-site to swiftly address emergencies.</li> <li>Personal transportation is desirable.</li> </ul>We encourage internal team members meeting these criteria to apply and advance their careers within CUD.

Student Accommodation Officer

Connect2Hackney

Connect2Hackney is proud to be recruiting on behalf of the London Borough of Hackney. We are looking for a proactive and ambitious Tenancy Investigator to join our high-performing Audit and Anti-Fraud team. Hackney is one of London's best places to live and work, and we've achieved a huge amount to be proud of, from our outstanding schools to our award-winning public spaces. We are working towards a vision to be a place for everyone, celebrating diversity and ensuring everyone feels valued, included, and involved. If you are Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive, you could be the perfect fit for our team. About the Role As a Tenancy Investigator, you will play a crucial role in protecting the Council's social housing stock for those in genuine need. You will be responsible for providing a comprehensive investigation service into cases of tenancy fraud within the borough. Working with minimal supervision, your primary goal will be to undertake investigations from referral to conclusion, obtaining the necessary evidence to support the repossession of misused properties and ensure fairness in our housing system. This role is vital for ensuring our housing services operate with integrity and that internal controls are effective. Your Key Responsibilities will include: <ul> <li>Conducting Investigations: You will manage a caseload of tenancy fraud investigations, carrying out all aspects of the investigative work including interviews, taking witness statements, and liaising with the police.</li><li>Gathering Evidence: You'll obtain information from various systems and sources to build robust cases for legal action, such as the recovery of unlawfully sublet properties or the refusal of 'Right to Buy' applications.</li><li>Reporting: You will prepare high-quality case reports and progress updates for senior management and stakeholders, ensuring all investigation records are meticulously maintained.</li><li>Collaboration & Training: You'll work closely with staff across the Council, social housing providers, and external partners. A key part of your role will be assisting in the development and delivery of fraud awareness training for housing staff.</li><li>Compliance: You must ensure all work is conducted in compliance with relevant legislation such as PACE, RIPA, DPA, and HRA, as well as Council policies and best practice guidelines.</li></ul> About You We're looking for a self-motivated and experienced investigator who can handle pressure and meet strict deadlines. You will need to be a confident communicator, capable of dealing with people at all levels and remaining professional in potentially confrontational situations. To be successful, you will need: <ul> <li>A recognised qualification in counter fraud studies (e.g., Accredited Counter Fraud Specialist) and/or significant practical experience in social housing tenancy fraud or comparable investigation work.</li><li>Demonstrable experience working in a counter-fraud or investigative role, preferably within the public sector.</li><li>A strong working knowledge of the legislative framework governing investigations, including PACE, CPIA, RIPA, the Fraud Act, and the Prevention of Social Housing Fraud Act (POSHFA).</li><li>Good working knowledge of housing law, particularly the Housing Acts as they apply to sub-letting.</li><li>Excellent communication skills (oral, written, and presentation) with experience producing detailed reports and witness statements.</li><li>The ability to organise and prioritise a large and varied workload, using your own initiative to drive cases forward.</li><li>A willingness and ability to work flexibly outside of normal office hours, including early mornings, evenings, and weekends when an investigation demands it.</li><li>Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check which is acceptable to the Council.</li></ul> Why Choose Hackney? Hackney Council is committed to eradicating discrimination and disadvantage. We are a workplace that welcomes and supports flexible working and we particularly encourage applications from disabled people, as this group is currently under-represented in our workforce. Join us and help make Hackney a place of which we can all be proud. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Tenancy Investigations Officer

Search 3514+ Housing officer jobs near you this November. New roles added regularly across leading industries. Apply today.

3514 housing officer jobs NEAR_ME

Housing Officer

Housing Officer

Housing Needs Officer

Housing Options Officer YMCA

Housing Options Officer YMCA

Student Accommodation Officer

Tenancy Investigations Officer