housing support specialist

Serene health

<div><div>Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!</div> 


Job Summary:

The official job title is Community Support Outreach Specialist.

The Community Support Outreach Specialist cultivates relationships with community programs, members and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing, while also providing intensive support to resolve housing barriers for individuals experiencing homelessness. The Community Support Outreach Specialist also implements ongoing efforts to support members after securing housing, ensuring continued development of life skills, financial literacy, and home management skills to promote long-term stability and self-sufficiency. The program we service will include programs and centers from the community support services section below.

Responsibilities:
<ul>
<li>Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. The CS Outreach Specialist aid in assisting them to find and sustain housing, ultimately putting an end to their homelessness.</li>
</ul><ul><li>Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.</li>
</ul><ul><li>Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs.</li>
</ul><ul><li>Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities.</li>
</ul><ul><li>Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting.</li>
</ul><ul><li>Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor.</li>
</ul><ul><li>Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed. Monitor member's progress towards agreed-upon goals.</li>
</ul><ul><li>Perform additional duties as assigned.</li>
</ul>
Community Support (CS) Services:
<ul>
<li>Housing Transition Navigation Services</li>
</ul><ul><li>Housing Tenancy and Sustaining Services</li>
</ul><ul><li>Community Transition Services/ Nursing Facility Transition to a Home</li>
</ul><ul><li>Housing Deposits</li>
</ul><ul><li>Short-Term Post-Hospitalization Housing</li>
</ul>
Education and Experience:
<ul>
<li>High school, diploma or GED is required.</li>
</ul><ul><li>Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Must have a valid California driver's license and valid vehicle insurance.</li>
</ul><ul><li>Excellent communication, interpersonal, customer service, active listening and organizational skills.</li>
</ul><ul><li>Computer skills for documentation, email and chat support.</li>
</ul><ul><li>Proficient speaking, reading, and typing abilities and possess strong proofreading skills.</li>
</ul><ul><li>Proficient skills in working independently and collaboratively in a team to provide member care.</li>
</ul><ul><li>Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously.</li>
</ul><ul><li>Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families.</li>
</ul><ul><li>Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm-hearted nature.</li>
</ul>
Physical Requirements:
<ul>
<li>Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.</li>
<li>Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.</li>
<li>Prolonged periods of sitting at an office desk on the computer.</li>
<li>Lifting: Able to lift up to 15lbs.</li></ul><div> 
Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, &amp; Vision Benefits: We have various insurance options for you and your family.

Short &amp; Long-Term Disability Benefits: Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K): Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Paid Holidays: Quality time to enjoy celebrations.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses and memberships. 


Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.</div></div>

Community Support Outreach Specialist

Central City Concern

<div>The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries, and appropriate behavior. The candidate will have the skills needed to support and assist clients in improving and maintaining recovery, retaining housing, and achieving self-sufficiency.

Madrona Studios is a five-story building located in the Lloyd District of NE Portland. There are Fair Market, rent subsidized (Project-Based Section 8 and HUD McKinney) and program units.

Schedule: Monday - Friday, 8:00am - 4:30pm, (Saturday and Sundays off)

Location: Madrona Studios (10 N Weidler St. Portland, OR 97227)

Compensation: $23.30 - $30.91/hr.
<ul><li>Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max is $27.03/hr per our Union contract.</li></ul>

Seniority Bid Window Opens: 4/30/2026

Seniority Bid Window Closes: 5/08/2026 


MINIMUM QUALIFICATIONS:
<ul>
<li>High School Diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.</li>
<li>Must pass a pre-employment drug screen and background check.</li>
<li>Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.</li>
<li>Must adhere to agency&rsquo;s non-discrimination policies.</li>
<li>Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.</li>
<li>Ability to adhere to Central City Concern&rsquo;s drug-free workplace which encourages a safe, healthy, and productive work environment and complies with the Drug-Free Workplace Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.</li>
<li>Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.</li>
<li>Must adhere to agency&rsquo;s non-discrimination policies.</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul>
<li>Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an &quot;acceptable&quot; driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.</li>
<li>Understanding of recovery terminology and ability to apply the concepts highly preferred.</li>
<li>Bi-lingual, Spanish-speaking preferred.</li></ul> 


ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.</li>
<li>Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.</li>
<li>Process resident/client intakes and discharges with completion of associated forms.</li>
<li>Maintain resident/client files including progress notes and other records.</li>
<li>Meet bi-weekly with clients along with other referral sources as needed.</li>
<li>Refer clients to Employment Access Center along with other CCC (Central City Concern) and outside agencies as appropriate.</li>
<li>Identify community and individual issues which could result in a change in a residents/client&rsquo;s status and work to achieve appropriate resolution.</li>
<li>Connect residents/clients to appropriate self-sufficiency and community-based resources.</li>
<li>Network with various community providers.</li>
<li>Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services, and/or Administration Department promptly and accurately.</li>
<li>Enter data into the Homeless Management Information System.</li>
<li>Monitor office and answer telephone as necessary.</li>
<li>Participate in compliance, quality assurance and quality improvement activities as directed.</li>
<li>Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.</li>
<li>Perform other duties as assigned</li></ul> 


SKILLS AND ABILITIES:
<ul>
<li>Ability to consider the impacts and outcomes for underserved communities during decision-making processes.</li>
<li>Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.</li>
<li>Knowledge of chemical dependency as a disease, treatment, and intervention methods.</li>
<li>Ability to understand mental health assessment, treatment and service terminology and apply the concepts.</li>
<li>Identify resident issues and support them through information sharing and educating them about building rules and policies.</li>
<li>Follow up regularly with residents to ensure they are getting their needs met.</li>
<li>Interview all applicants prior to move-in to complete basic needs assessment, ensure they meet building criteria.</li>
<li>Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents,</li>
<li>Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise related to the building.</li>
<li>Create and execute internal community programs within the building in partnership with the services team.</li>
<li>Ability to work as a team member and to establish priorities.</li>
<li>Ability to display a non-judgmental attitude, and a willingness to learn new skills.</li>
<li>Demonstrated ability to work without supervision.</li>
<li>Demonstrated knowledge of community, social agencies, and self-help groups.</li>
<li>Sufficient manual dexterity and physical ability to perform assigned tasks.</li>
<li>Ability to communicate clearly and concisely both verbally and in writing.</li>
<li>Ability to manage time and meet deadlines.</li>
<li>Ability to understand and follow verbal and written instructions.</li>
<li>Ability to work courteously with the public, tenants, and co-workers.</li>
<li>Ability to maintain accurate records and necessary paperwork.</li>
<li>Ability to access and enter data into a web-based data system.</li>
<li>Ability to learn and apply training instruction.</li>
<li>Knowledge of de-escalation methods or ability to be trained in de-escalation methods.</li>
<li>Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.</li>
<li>Ability to provide leadership.</li>
<li>Ability to provide advocacy, as appropriate.</li>
<li>Professional maintenance of appropriate boundaries.</li>
<li>Ability to establish and maintain cooperative working relationships with those contacted during work.</li></ul> 


AFSCME Union

This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org.

Benefits at Central City Concern

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!
<ul>
<li>Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.</li>
<li>Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).</li>
<li>Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!</li>
<li>Comprehensive Medical, Vision, and Dental insurance coverage.</li>
<li>Employer-Paid Life, Short-Term Disability, &amp; Long-Term Disability Insurance!</li>
<li>Sabbatical Program offering extended time off at years 7, 14, and 21.</li>
</ul>
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.</div>

Case Manager

Volunteers of America

<div>About Us:
VOALA 
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $23.98 - $25.24 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Case Manager (Specialist) &ndash; Problem Solving Specialist provides intensive housing crisis response and case management services to eligible clients, meeting participants at least weekly. Using active listening techniques, the Case Manager &ndash; Problem Solving Specialist is the primary point of contact to coordinate creative resolutions to a housing crisis &ndash; locating both temporary and permanent housing. Located at a VOALA shelter, and working is the field as needed, the Case Manager (Specialist) &ndash; Problem Solving Specialist focuses on resolving the housing crisis, but can refer to other resources as needed.
DUTIES AND RESPONSIBILITIES
<ul><li>As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants</li>
<li>Assists case managers in conducting the culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan</li>
<li>Meets with participants to learn about family dynamics, and cultural factors that may assist in finding housing inside the participant&rsquo;s network or family, as a last resort utilizing the resources of the Program to obtain housing, helps participants establish a plan to sustain housing permanently</li>
<li>Assists in budgeting with participants, to determine what level of assistance (if any) is needed to resolve housing crisis</li>
<li>Coordinates follow-up services with participants and case management team</li>
<li>Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.</li>
<li>Creates and maintains a housing database linking tenants to apartments</li>
<li>Communicates with and visits, families, outside service providers and landlords to familiarize them with the program and the unique needs of participants</li>
<li>Conducts habitability and lead-based paint inspections of housing options as needed</li>
<li>Works directly (One on One) with landlords on behalf of clients and program</li>
<li>Develops support systems to meet individual client's housing needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as needed</li>
<li>Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction</li>
<li>Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers.</li>
<li>Continuously works to identify and apply new, creative approaches and solutions for each participant/family</li>
<li>Additional duties as assigned</li>
<li>Other duties as required</li>
</ul>
ESSENTIAL DUTIES:
<ul><li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.</li>
<li>Meet with participants and through active listening, assess the cultural, social, family, economic and other factors that may resolve the housing crisis: seek solutions outside of homeless services system</li>
<li>Identifies and locates housing options suitable for homeless program participants, inside the participant&rsquo;s network initially, then through referral to social service partners
<ul><li>Creates and maintains a housing database linking tenants to apartments</li>
<li>Communicates with landlords and familiarize them with the program</li>
<li>Works one-on-one with landlords to help clients, and represent program</li>
<li>Acts as Mediator to assist in resolution of housing crisis</li>
<li>Performs follow-up to ensure housing is sustained</li>
</ul></li><li>Develops Support system for clients to achieve and keep permanent housing, involving, family, landlords and services available in the community.</li>
<li>Coordinates efforts with Case Management team, supporting Case Management initiatives for clients served, meets regularly to stay current with client needs</li>
<li>Participates in Community engagement and outreach efforts, supports Participants in the field, Partner with other VOALA and community service providers</li>
<li>Ability to perform hard and soft file management, HMIS, CM process flow, clinical documentation &ndash; DAP note proficiency, and qualification of outcome files</li>
<li>Other duties as required and is subject to change at any time.</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
<li>Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.</li>
</ul>
EDUCATION:
<ul><li>Bachelor&rsquo;s Degree in Social Services or related discipline, Or</li>
<li>Equivalent combination of education and work experience (four years)</li>
</ul>
EXPERIENCE:
<ul><li>2 years of experience as a case manager</li>
<li>1 year assisting the homeless find housing</li>
<li>Experience working with clients with co-morbidities (chronic health, mental health, substance abuse issues, for example)</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>2 years of experience counseling target population</li>
<li>HMIS navigation</li>
<li>Bilingual in Spanish</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</div>

Case Manager Problem Solving Specialist

Rice County, MN

<div><div><div><h2 class="jobSectionHeader">Job Summary</h2></div>
<div><div>**FIRST REVIEW OF APPLICATIONS MARCH 26TH</div><div>
The Housing Office Support Specialist provides excellent customer service to residents of Rice County in an efficient, effective, respectful, and confidential manner, and connects them to the workers, programs, and resources they need. The Specialist also provides support to Rice County employees to enable them to do the same with pronounced communication and organizational skills. The Office Support Specialist assists clients in person, on the phone, by email, and fax to direct them to the best staff and available resources matched for their needs. Excellent communications skills are also used to de-escalate concerned and frustrated clients.</div></div> 

<div><h2 class="jobSectionHeader">Examples of Duties</h2></div>
<div><ul><li>Answers four-line receptionist phone, greets visitors, and performs receptionist duties for the Housing Department.</li><li>
Provides a variety of administrative support duties for Housing Department.</li><li>
Performs daily processing of incoming and outgoing mail.</li><li>
Performs recording keeping and filing responsibilities.</li><li>
Performs other duties as assigned.</li></ul></div>
<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div><div>MINIMUM QUALIFICATIONS: 
The position requires a high school diploma or general education degree, and one to three years of office experience, or equivalent.</div><div> 
PREFERRED QUALIFICATIONS:</div>
Bilingual skills of English/Spanish or English/Somali.</div>
<div><h2 class="jobSectionHeader">Supplemental Information</h2></div>
<div><div>HIRING RANGE / UNION: $22.59 - $23.61 per hour / GU Unit &ndash; Grade 5 
 
HOURS: 20 hours per week. Typical business hours are Monday-Friday, between 8:00am to 4:30pm</div></div></div></div>
 <div></div><div><div><div>Rice County offers a complete benefit package including medical, dental, life insurance, pension, holiday, vacation, sick leave and long-term disability insurance. 
 
County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program. 
 
For additional information, please follow the link to the Rice County website: https://www.ricecountymn.gov/543/Benefits</div></div></div>

Office Support Specialist - HRA

Services For The Underserved

<div>Min: USD $60,000.00/Yr. Max: USD $67,000.00/Yr. Position Overview:
<ul><li>SCOPE OF ROLE:</li></ul><div>
The HLPS Case Manager (a &ldquo;CM&rdquo;) is an essential team member that develops and executes housing navigation and placement services including follow-up post placement for clients referred by NYC Health + Hospitals (H+H). The CM meets with the client in person to develop a housing plan and complete the housing packet and works to support the client to find and move into permanent housing. The CM checks in at consistent, regular intervals during and post move-in/placement and will help the client renew their lease or reapply for vouchers if necessary. The CM will document all interactions, activities, and status changes. The CM will also coordinate services with other contacts to support the client as needed, including shelter/safe haven housing specialist, H + H care team, etc. and as needed, referrals to external providers. The CM plays a key role in executing and updating housing plans, identifying needs, preferences and eligibilities, monitoring client behaviors and practices, and trouble-shooting incidents.</div> 
<div></div><ul><li>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</li></ul><ul><li>
Conduct intake process with new clients within 48 hours of assignment; includes but is not limited to explanation of HLPS client rights and responsibilities, and grievance procedures.</li><li>
Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.</li><li>
Work with clients to assess eligible housing vouchers, identify housing preferences to search for and match with opportunities, coordinate with the client and the peer counselor/specialist for housing tours and/or interviews, collect necessary documents, and complete applications and paperwork.</li><li>
Regularly schedule follow-up after initial placement to identify further support needs, trouble-shoot incidents, confirm payment, and reapply for vouches and support in lease renewals as needed.</li><li>
Provide accurate, complete, and timely data entry and other documentation of the housing status, interactions, and communications with and on behalf of clients, and if relevant, provision of supportive social services, and client progression/regression toward the goals of securing permanent affordable housing.</li><li>
Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service training(s), seminars, webinars, and conferences as needed. Work with other consortium partners as necessary.</li><li>
Support an environment that embodies diversity, equity, inclusion, and accessibility (DEIA).</li><li>
Participate in workplace culture inspires high-level performance, collaboration, accountability, and professional and respectful interaction.
</li><li>Employ best practices for effective feedback and communication at all levels of staff engagement.</li><li>
Perform all job-related tasks as required.</li></ul> 
<div></div>
Qualifications:
<ul><li>REQUIREMENTS:</li></ul><div>
REQUIRED EDUCATION AND EXPERIENCE
</div><ul><li>High School Diploma or Equivalent.
</li><li>Bachelor&rsquo;s degree in human services field preferred</li></ul><div> 
PREFERRED QUALIFICATIONS &amp; SKILLS</div><ul><li>
Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
</li><li>Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage with residents.</li><li>
Knowledge of applicable state and city housing and disability laws and codes preferred. Knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs preferred.</li><li>
Computer literacy with advanced knowledge of Word, Excel, and Outlook.</li><li>
Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases.</li><li>
Willingness to travel throughout the five boroughs and make multiple visits to the community as needed. Sporadic evening or weekend hours may be required.</li><li>
Demonstrated commitment to quality and data-driven reporting.</li><li>
Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.</li><li>
Strong written and verbal communication skills.</li><li>
Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.</li><li>
Bilingual (or multi-lingual) is preferred</li></ul><div></div><div> 
</div>Company Overview:
<div>
S:US IS AN EQUAL OPPORTUNITY EMPLOYER</div><div></div><div> 
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.</div><div></div><div> 
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.</div><div></div><div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.</div>
ID: 2026-18375 Work Location: false</div>

Impact Life

<div>Case Manager &ndash; Women&rsquo;s Recovery Housing
Location: Wilmington, DE 
Schedule: Part-Time (20-hours per week) 
Department: Lower-Level Housing
About Impact Life
Impact Life is a mission-driven nonprofit organization providing recovery-oriented, housing-focused, and whole-person support services to individuals impacted by substance use and mental health challenges. We are committed to dignity, accountability, and long-term stability for the individuals we serve.
Position Overview
Impact Life is seeking a part-time Case Manager to oversee and provide case management services for residents at a Women&rsquo;s Recovery House located in Wilmington, Delaware. This position is part of our Lower-Level Housing Department and is responsible for supporting residents through individualized case planning, service coordination, and recovery-oriented care.
This is a part-time 20-hour per week position. The expected schedule is 4 hours per day, Monday through Friday. The specific daily work hours are flexible and will be determined in coordination with the selected candidate based on program needs and availability.
Key Responsibilities<ul><li>
Provide direct case management services to assigned residents across two men&rsquo;s housing programs
</li><li>Meet regularly with residents to assess needs, support recovery goals, and monitor overall well-being
</li><li>Develop, implement, and update individualized recovery and care plans in collaboration with the treatment team
</li><li>Coordinate referrals and link residents to appropriate internal and external services, including behavioral health, medical, and social supports
</li><li>Maintain accurate and timely documentation, including required case notes and records
</li><li>Participate in recovery planning meetings and interdisciplinary team coordination
</li><li>Conduct ongoing assessments and adjust services based on resident needs and program protocols
</li><li>Facilitate groups and provide individualized education as required
</li><li>Provide crisis intervention and therapeutic de-escalation when needed
</li><li>Maintain confidentiality and deliver services in a non-judgmental, trauma-informed, and person-centered manner
</li>Travel between both Wilmington housing locations as part of the regular work schedule 
<li>
</li></ul> 
 
Requirements 
 
Qualifications<ul><li>
High School Diploma or GED required
</li><li>Bachelor&rsquo;s degree in behavioral health or a related field preferred
</li><li>Minimum of two years of experience in behavioral health, housing services, or a related field
</li><li>Experience providing case management services strongly preferred</li></ul>
Certification Requirement
Applicants must either:<ul><li>
Possess an active Certified Peer Recovery Specialist (CPRS) credential, or
</li><li>Meet eligibility requirements to obtain CPRS certification and successfully complete certification within one (1) year of hire.</li></ul>
For more information regarding CPRS certification requirements and the application process, please visit the Delaware Certification Board: Certified Peer Recovery Specialist (CPRS) | Delaware Certification Board
Skills and Abilities<ul><li>
Ability to manage multiple caseloads across locations while maintaining organization and consistency
</li><li>Strong verbal and written communication skills
</li><li>Ability to work independently and collaboratively within a multidisciplinary team
</li><li>Working knowledge of community resources and service systems
</li><li>Ability to adapt in a fast-paced environment and reprioritize as needed
</li></ul>Travel and Work Environment
Combination of community-based and office-based work 
<ul><li>
</li></ul> 
 
Benefits 
<ul><li>
Health Care Plan - Medical, Dental &amp; Vision</li><li>
Retirement Plan - 401k &amp; ROTH 401k</li><li>
Paid Time Off
</li><li>11 Paid Holidays Yearly</li><li>
Training &amp; Development</li><li>
Wellness Resources</li></ul></div>

Case Manager - Women's Recovery Housing (Part-time 20hrs/week)

Urban Resource Institute (URI)

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 ORGANIZATION OVERVIEW
 
 
 
 Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
 
 
 URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
 
 
 Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
 
 
 
 Position Overview
 
 
 
 The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.
 
 
 This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
 
 
 
 Salary: $60,000 - $70,000
 
 
 
 
 Major Duties And Responsibilities
 
 
 
 
 Direct Service &amp; Case Management
 
 
 
 <ul>
 <li>
 Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
 </li>
 <li>
 Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.
 </li>
 <li>
 Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
 </li>
 <li>
 Conduct required home visits to assess safety, tenancy conditions, and service needs.
 </li>
 <li>
 Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.
 
 
 </li>
 </ul>
 
 Housing Stability &amp; Tenancy Support
 
 
 
 <ul>
 <li>
 Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.
 </li>
 <li>
 Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
 </li>
 <li>
 Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
 </li>
 <li>
 Assist residents with recertifications, inspections, and housing‑related documentation.
 
 
 </li>
 </ul>
 
 ESSHI, OTDA &amp; Supportive Housing Compliance
 
 
 
 <ul>
 <li>
 Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
 </li>
 <li>
 Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
 </li>
 <li>
 Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
 </li>
 <li>
 Participate in audits, case reviews, and quality assurance activities.
 
 
 </li>
 </ul>
 
 Crisis Intervention &amp; Risk Management
 
 
 
 <ul>
 <li>
 Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.
 </li>
 <li>
 Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
 </li>
 <li>
 Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.
 
 
 </li>
 </ul>
 
 Resource Navigation &amp; Community Linkages
 
 
 
 <ul>
 <li>
 Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
 </li>
 <li>
 Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
 </li>
 <li>
 Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.
 
 
 </li>
 </ul>
 
 Interdisciplinary Collaboration
 
 
 
 <ul>
 <li>
 Participate in interdisciplinary case conferences and service coordination meetings.
 </li>
 <li>
 Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
 </li>
 <li>
 Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.
 </li>
 <li>
 Maintain strong communication with operations and property management teams.
 
 
 </li>
 </ul>
 
 Training &amp; Professional Development
 
 
 
 <ul>
 <li>
 Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
 </li>
 <li>
 Engage in reflective supervision and contribute to a culture of learning and accountability.
 
 
 </li>
 </ul>
 
 SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Master&rsquo;s degree in Social Work or related field preferred.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
 </li>
 <li>
 Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
 </li>
 <li>
 Experience working with survivors of domestic violence and families with complex needs.
 </li>
 <li>
 Strong crisis intervention, de-escalation, and safety planning skills.
 </li>
 <li>
 Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
 </li>
 <li>
 Strong organizational, writing, and time management skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and data management systems.
 
 
 </li>
 </ul>
 
 Specifications For Physical Requirements
 
 
 
 <ul>
 <li>
 Will be required to read printed and handwritten materials.
 </li>
 <li>
 Will be required to read information on computer screen.
 </li>
 <li>
 Will be required to use computer keyboard and mouse.
 </li>
 <li>
 Must be able to sit for extended periods of time.
 </li>
 <li>
 Must be able to enter information in digital forms and spreadsheets.
 </li>
 <li>
 May require occasional work outside established working hours, including evenings and weekends.
 
 
 </li>
 </ul>
 Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Case Manager - Supportive Housing

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