hr service delivery specialist

SEGULA Technologies

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Segula Technologies
 </strong>
 is a global engineering and consulting firm specializing in innovative solutions across industries such as aerospace, automotive, energy, rail, and life sciences. Founded in 1985 and headquartered in France, Segula operates in over 30 countries, driving technological advancements, improving industrial performance, and supporting clients throughout the product lifecycle.
 <br/>
 <br/>
 With expertise in design, manufacturing, testing, and project management, Segula helps businesses tackle complex engineering challenges while fostering innovation and sustainability.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Our client
 </strong>
 is looking for a
 <strong>
  HR Shared Services Specialist (Contract)
 </strong>
 to join their
 <strong>
  Human Resources
 </strong>
 team at the following locations:
 <br/>
 <br/>
 <ul>
  <li>
   Grand Prairie, TX
  </li>
  <li>
   Herndon, VA
  </li>
  <li>
   Mobile, AL
  </li>
  <li>
   Wichita, KS
  </li>
  <li>
   Atlanta, GA
  </li>
  <li>
   Miami, FL
   <br/>
   <br/>
  </li>
 </ul>
 he HR Shared Services Specialist (Contract) will be responsible for the interactions on the moments that matter between Airbus team members and the suite of services provided by North America Human Resources &amp; Workplace. Shared Services team member's to provide a world-class employee experience when Airbus employees need support or assistance processing updates and onboarding employees. In addition to providing services via phone, chat and case management tools the role will also encompass some corporate HR responsibilities and will liaise closely with the corporate HR functions.
 <br/>
 <br/>
 <strong>
  Your Challenges
  <br/>
  <br/>
 </strong>
 <strong>
  Operational and Administrative Support: 30%
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the operational/ administrative process for all personnel actions for employees, temps and interns.
  </li>
  <li>
   Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation &amp; Benefits and expatriation activities.
  </li>
  <li>
   Provide and analyze data for reporting purposes.
  </li>
  <li>
   Assist with annual HR cycles including performance review and open enrollment.
  </li>
  <li>
   Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics.
  </li>
  <li>
   Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams.
  </li>
  <li>
   Process and promote Airbus Employee Awards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Operations: 30%
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify
  </li>
  <li>
   Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets and other transactions as needed
  </li>
  <li>
   Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments
  </li>
  <li>
   Maintain accurate records of documentation and transactions and ensure modifications/updates are entered in a timely manner
  </li>
  <li>
   Record employee data into the HR system (Workday), manage requests to
  </li>
  <li>
   update employees' personal data (data entry, onboarding, offboarding, transfers, corrections, work schedule, and other transactions as needed).
  </li>
  <li>
   Respond to Personnel Administration related inquiries and resolve concerns. Provide support and guidance to HRBPs and employees on HR tools as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Employee Experience: 35%
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate first class customer service to employees at all times via phones, live chat and case management channels.
  </li>
  <li>
   Supporting the positive culture and employee experience at Airbus.
  </li>
  <li>
   Support employee engagement, Employee Resource Group, and recognition activities, including service awards.
  </li>
  <li>
   Coordinate employment offer activities.
  </li>
  <li>
   Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required.
  </li>
  <li>
   Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable.
  </li>
  <li>
   Field employee questions on the leave process.
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other duties as assigned: 5%
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Your Boarding Pass:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelors' degree in Human Resources Management or equivalent experience
  </li>
  <li>
   3 years demonstrated practical experience in the field of Human Resources
  </li>
  <li>
   Experience working with IT systems and data
  </li>
  <li>
   Experience managing multiple employee requests simultaneously
  </li>
  <li>
   Experience working with employees via different communication stream such as chat, in person and phone.
  </li>
  <li>
   Working knowledge of HRIS and applicant tracking systems and processes, particular knowledge of ADP, or Workday
  </li>
  <li>
   SHRM-CP or PHR certification preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Up to 20 % Domestic travel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Citizenship
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Authorized to Work in the US
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Onsite 60%
  </li>
  <li>
   Remote 40%
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Here&rsquo;s a heads-up of the upcoming steps:
 <br/>
 <br/>
 <ul>
  <li>
   Phone Interview with Recruiter: We&rsquo;ll begin with an introductory call to discuss your background and interest in the role. Please make sure to add your correct phone number. You will hear from us soon.
  </li>
  <li>
   Interview with the Hiring Manager
  </li>
  <li>
   Offer Letter: We&acute;ll extend you an offer and start the onboarding process.
  </li>
  <li>
   Background Check &amp; DOT Drug Screen: This step involves conducting a comprehensive background check, which includes reviewing criminal history, and other relevant records. Additionally, a Department of Transportation (DOT) drug screening will be carried out to ensure compliance with federal regulations for safety-sensitive positions
  </li>
  <li>
   You start your next challenge!
  </li>
 </ul>
</div>


HR Shared Services

Methodist Healthcare System

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).</p><p></p><p>
Current Scheduling needs: Tue-Sat, 10a-6:30p CST or Tue-Sat, 2:30p-11p CST</p><p>
Do you have the career opportunities as an HR Customer Service Representative you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, Parallon/HCA Healthcare.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><i>
Note: Eligibility for benefits may vary by location.</i></p><p><br>
Our teams are a committed, caring group of colleagues. Do you want to work as a CSR Tier I WFH where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p><br>
The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.</p><p><br>
In this role you will:</p><br>
<p></p><ul><li>
Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed</li><li>
Provides support within a HR Line of Business</li><li>
Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included</li><li>
Escalate unresolved issues as needed</li><li>
Perform any other duties as needed</li><li>
Provide assistance on navigating internal resources on self-service and HR technology tools</li></ul><p></p><p><br>
Qualifications:</p><br>
<p></p><ul><li>
Strong Customer Service skills</li><li>
1 year of experience in HR preferred</li><li>
Previous call center experience preferred</li><li>
Virtual employees are required to have high speed interview with 25 MB download and15 MB upload</li><li>
Remote employees are required to live within a 60 mile radius of an HCA Hospital</li></ul><p><b>
Parallon</b> provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.</p><p>
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p>
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p><p>
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our HR Customer Service Rep High Volume Call Center opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><b><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></b></p></div>

HR Customer Service Rep High Volume Call Center

HCA Florida Ocala Hospital​

Eastern Idaho Regional Medical Center

<p></p><div>Hourly Wage Estimate: $15.46 - $23.19 / hour<br>
Learn more about the benefits offered for this job.<br>
<p>The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.</p><p></p><h5 class="jobSectionHeader"><b>
Introduction</b></h5><p>
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).</p><p></p><p>
Current Scheduling needs: Tue-Sat, 10a-6:30p CST or Tue-Sat, 2:30p-11p CST</p><p>
Do you have the career opportunities as an HR Customer Service Representative you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, Parallon/HCA Healthcare.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><i>
Note: Eligibility for benefits may vary by location.</i></p><p><br>
Our teams are a committed, caring group of colleagues. Do you want to work as a CSR Tier I WFH where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p><br>
The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.</p><p><br>
In this role you will:</p><br>
<p></p><ul><li>
Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed</li><li>
Provides support within a HR Line of Business</li><li>
Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included</li><li>
Escalate unresolved issues as needed</li><li>
Perform any other duties as needed</li><li>
Provide assistance on navigating internal resources on self-service and HR technology tools</li></ul><p></p><p><br>
Qualifications:</p><br>
<p></p><ul><li>
Strong Customer Service skills</li><li>
1 year of experience in HR preferred</li><li>
Previous call center experience preferred</li><li>
Virtual employees are required to have high speed interview with 25 MB download and15 MB upload</li><li>
Remote employees are required to live within a 60 mile radius of an HCA Hospital</li></ul><p><b>
Parallon</b> provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.</p><p>
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p>
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p><p>
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our HR Customer Service Rep High Volume Call Center opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><b><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></b></p></div>

Novartis

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Location: Cairo, Egypt
 <br/>
 <br/>
 Relocation Support: This role is based in Cairo, Egypt. Novartis is unable to offer relocation support: please only apply if accessible.
 <br/>
 <br/>
 At Novartis, every detail matters when it comes to supporting our people&mdash;and this role sits right at the heart of that mission. As a Time Service Delivery Expert, you will be a trusted first point of contact for associates, ensuring accurate, compliant, and timely time services that directly impact employee experience and payroll outcomes. Working in a dynamic, fast‑paced environment, you will combine service excellence with strong system discipline, collaborating closely with regional partners to keep operations running smoothly and with confidence.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Deliver first‑level time service support to associates, ensuring timely and accurate resolution of queries.
  </li>
  <li>
   Monitor and resolve service requests through ticketing, chatbot, and telephony channels in line with service levels.
  </li>
  <li>
   Ensure compliance with local labour laws, Novartis policies, and global time governance standards.
  </li>
  <li>
   Maintain accurate employee time data with clear documentation of all data change requests.
  </li>
  <li>
   Deliver scheduled time service reports with high quality, accuracy, and timeliness.
  </li>
  <li>
   Collaborate with second‑level support teams to escalate and resolve complex cases effectively.
  </li>
  <li>
   Support testing and continuous improvement initiatives to enhance service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working in a customer‑focused service delivery or shared services environment.
  </li>
  <li>
   Ability to manage employee queries accurately using case management, ticketing, or support tools.
  </li>
  <li>
   Strong attention to detail with the ability to document data changes clearly and compliantly.
  </li>
  <li>
   Comfort working in fast‑paced, high‑volume support environments while meeting service level expectations.
  </li>
  <li>
   Knowledge of German language is mandatory
  </li>
  <li>
   Fluent English communication skills, both written and spoken.
  </li>
  <li>
   Collaborative mindset with strong communication skills and a proactive approach to problem solving.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Novartis:
 </strong>
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 <br/>
 <br/>
 <strong>
  Benefits and Rewards:
 </strong>
 Learn about all the ways we&rsquo;ll help you thrive personally and professionally.
 <br/>
 <br/>
 Read our handbook (PDF 30 MB)
 <br/>
 <br/>
</div>


Time Service Delivery Expert (German Speaker)

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><ul><li>To support the development of P&amp;O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.</li></ul>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><p><b>Key Responsibilities:
</b></p><p></p><ul><li>Deliver end‑to‑end Time and Absences service support to employees across the Middle East, T&uuml;rkiye, and Africa region, ensuring timely, accurate, and customer‑focused resolution of queries.</li><li>Monitor, manage, and resolve service requests across ticketing, chatbot, and telephony channels in line with agreed service levels and quality standards.</li><li>Ensure full compliance with local labor laws, Novartis policies, and global Time governance standards across all supported countries.</li><li>Maintain accurate employee time and absence data, ensuring clear documentation, auditability, and traceability of all data change requests.</li><li>Deliver scheduled Time service reports with a high level of quality, accuracy, and timeliness to support operational and business needs.</li><li>Act as a key regional point of contact, proactively managing stakeholders across countries and functions to ensure alignment, clear communication, and smooth service delivery.</li><li>Collaborate closely with second‑level support teams, Payroll, P&amp;O, HRIT, and external vendors to escalate, coordinate, and resolve complex or high‑risk cases effectively.</li><li>Ensure end‑to‑end Time and Absence processes are consistently followed, identifying gaps, risks, or inefficiencies and driving corrective actions where needed.</li><li>Support testing activities, UAT, and continuous improvement initiatives, contributing to process enhancements, system improvements, and overall service optimization.</li><li>Partner with cross‑functional teams to identify, propose, and implement process and system enhancements that improve employee experience, compliance, and operational efficiency.</li></ul><p></p><p><b>
Essential Requirements
</b></p><ul><li>Experience working in a customer‑focused service delivery or shared services environment.</li><li>
Ability to manage employee queries accurately using case management, ticketing, or support tools.</li><li>
Strong attention to detail with the ability to document data changes clearly and compliantly.</li><li>
Comfort working in fast‑paced, high‑volume support environments while meeting service level expectations.</li><li>
Fluent Turkish communication skills, both written and spoken is mandatory</li><li>
Fluent English communication skills, both written and spoken.</li><li>
Collaborative mindset with strong communication skills and a proactive approach to problem solving.</li></ul></div>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div></div></div>
<br><div><div>Division
<div>People &amp; Organization
</div></div><div>Business Unit
<div>Human Resources
</div></div><div>Location
<div>Egypt
</div></div><div>Site
<div>New Cairo
</div></div><div>Company / Legal Entity
<div>EG02 (FCRS = EG002) Novartis Pharma S.A.E
</div></div><div>Functional Area
<div>Human Resources
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No
</div></div><div></div><div><p>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</p></div></div>

HR Specialist Operations (Turkish Speaker)

MAC for Mobility Manufacturing

<div>
 <p>
  <strong>
   About the Job:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The HR Operations Senior Specialist is responsible for leading core HR operational processes and ensuring efficient, compliant, and employee-centered HR service delivery.
 </p>
 <p>
  This role acts as the main focal point for recruitment coordination, onboarding &amp; offboarding, attendance governance, and training operations, while driving process improvements and maintaining high service standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Recruitment Operations
  </strong>
 </p>
 <ul>
  <li>
   Manage recruitment coordination cycle for assigned functions (mainly blue-collar workforce).
  </li>
  <li>
   Publish vacancies, screen CVs, and ensure qualified shortlists within agreed timelines.
  </li>
  <li>
   Coordinate interviews and follow up with hiring managers to ensure timely closure of vacancies.
  </li>
  <li>
   Track recruitment KPIs (time to fill, hiring ratio, interview-to-hire rate).
  </li>
 </ul>
 <p>
  <strong>
   Onboarding &amp; Offboarding Governance
  </strong>
 </p>
 <ul>
  <li>
   Lead structured onboarding process to ensure smooth integration and documentation completion.
  </li>
  <li>
   Ensure proper exit management including clearance, documentation, and system updates.
  </li>
  <li>
   Monitor onboarding/offboarding cycle time and compliance accuracy.
  </li>
 </ul>
 <p>
  <strong>
   Training Operations
  </strong>
 </p>
 <ul>
  <li>
   Coordinate annual and quarterly training plans.
  </li>
  <li>
   Support Training Needs Analysis (TNA) with department heads.
  </li>
  <li>
   Monitor training attendance, documentation, and effectiveness tracking.
  </li>
  <li>
   Maintain updated training database and compliance records.
  </li>
 </ul>
 <p>
  <strong>
   Process Improvement &amp; Compliance
  </strong>
 </p>
 <ul>
  <li>
   Identify operational gaps and recommend process enhancements.
  </li>
  <li>
   Ensure HR processes comply with company policies and labor regulations.
  </li>
  <li>
   Support internal and external audits when required.
  </li>
 </ul>
 <p>
  <strong>
   Personnel &amp; Administration
  </strong>
 </p>
 <ul>
  <li>
   Create and update employee personnel files.
  </li>
  <li>
   Prepare employment contracts, renewals, and related documentation.
  </li>
  <li>
   Execute social insurance add/remove procedures.
  </li>
  <li>
   Prepare and follow up on labor office documentation.
  </li>
  <li>
   Prepare investigation and disciplinary documents when required.
  </li>
  <li>
   Maintain and update SAP / SuccessFactors employee profile.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration or a related field.
  </li>
  <li>
   2-3 years of experience in HR Operations/HR Services.
  </li>
  <li>
   Strong knowledge of Egyptian labor law and social insurance.
  </li>
  <li>
   Experience with SAP/SuccessFactors is preferred.
  </li>
  <li>
   Strong organizational and documentation skills.
  </li>
  <li>
   High attention to details and ability to handle confidential information.
  </li>
  <li>
   Good communication and coordination skills.
  </li>
 </ul>
 <p>
 </p>
</div>


HR Operations Senior Specialist

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