hvac dispatcher

SA Specialties

Job description:SA Specialties is a leader in residential HVAC repair, service and complete system change outs in both the San Antonio Houston markets. As a Texas-based and Texas proud company, we have been providing exceptional customer service over the last 19 years while delivering A/C replacement and repair at an affordable price. Our staff, technicians and installation crews are trained in the very latest HVAC technology, so each issue regardless of scope can be diagnosed efficiently. SA Specialties mission is to impact the families and communities we service by helping each customer save money while improving the quality of their lives.SA Specialties is seeking to hire a full-time dispatcher for their San Antonio, TX office. If you enjoy working in a fast-paced environment, constantly changing and have the skill set to solve problems on the go, this is the company for you. As one of San Antonio's leading residential HVAC companies, we hire customer services minded individuals who are the liaison between the customer, HVAC technicians and the company. This individual must be flexible in their thinking and open to all suggestions while adding to the successful culture in place. Along with being self-driven, the following characteristics and skillsets are a must for this position:<ul><li>Good written and excellent oral communication skills.</li><li>Attention to detail along with excellent organizational skills.</li><li>Computer proficiency with Microsoft Office and QuickBooks.</li><li>Knowledge of HVAC work and terminology is a plus.</li><li>Reliable and honest.</li><li>Capacity to work effectively both as a team or independently.</li><li>Strong time-management skills.</li><li>Company goal minded.</li></ul>This full-time position will communicate with the customer informing them of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Plans and routes technicians with the skillset which best fits the customer&rsquo;s needs. In addition, this position reviews customer history and all related data regarding their A/C system, and service call history to communicate appropriate information. This individual will rotate with other dispatchers managing the after hours calls and some weekends.As a full-time employee, you will receive company paid medical, dental, vision benefits, and a life insurance policy (Employee Only). We offer aggressive and competitive salaries based on experience with advancement opportunities.Job Type:<ul><li>Full-time</li></ul>Benefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision Insurance</li><li>Life insurance</li><li>Paid time off</li><li>Employee discount</li></ul>Schedule:<ul><li>Monday through Friday, with one Saturday per month as needed</li><li>Standard hours: 8:00 AM to 5:00 PM, including a 1-hour lunch break</li><li>Weekends worked as needed</li></ul>Ability to Commute:<ul><li>San Antonio, TX 78249 (required)</li></ul>Work Location:<ul><li>In person</li></ul>Pay: $18.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

HVAC Dispatcher

Salt Air Inc.

Position OverviewWe are seeking an organized, detail-oriented HVAC Dispatcher to join our growing team. This role is critical to daily operations and customer satisfaction. The HVAC Dispatcher will coordinate technician schedules, manage client maintenance agreements, and provide exceptional customer service in a fast-paced, solution-focused environment.Key Responsibilities<ul><li>Dispatch HVAC technicians efficiently based on skill set, location, and urgency</li><li>Schedule service calls, maintenance visits, and emergency requests</li><li>Manage and track client maintenance agreements, ensuring timely renewals and scheduled services</li><li>Communicate clearly with technicians throughout the day to adjust schedules as needed</li><li>Provide a high level of customer service by answering inbound calls, addressing concerns, and setting proper expectations</li><li>Maintain accurate records in the dispatch and CRM systems</li><li>Prioritize calls and problem-solve in real time to keep operations running smoothly</li><li>Support the service team with administrative tasks as needed</li><li>On Call Requirement</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in HVAC dispatching, scheduling, or a similar fast-paced service role preferred</li><li>Strong customer service and communication skills</li><li>Ability to multitask and remain calm under pressure</li><li>Highly organized with strong attention to detail</li><li>Solution-focused mindset with the ability to think quickly and adapt</li><li>Comfortable working with scheduling software, CRM systems, and phones</li><li>Team-oriented with a positive, professional attitude</li></ul>Work Environment<ul><li>Fast-paced and dynamic</li><li>Customer-focused service culture</li><li>Collaborative team atmosphere</li></ul>Why Join Us?<ul><li>Be a key player in a growing HVAC company</li><li>Work with a supportive and driven team</li><li>Opportunity for growth and long-term career development</li><li>401K</li><li>Health Insurance</li><li>PTO</li></ul>Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul>Work Location: In person

HVAC Dispatcher/ Office Admin

Focus HVAC

Overview:We are looking to hire a dedicated Administrative Assistant / HVAC Dispatcher to serve as the main point of contact between our customers and service technicians. In this role, you will manage the daily schedule of service calls, prioritize urgent issues, and ensure the smooth assignment of tasks. You&rsquo;ll be the friendly, professional voice our customers hear when they call, helping with updates, scheduling appointments, and addressing inquiries. As the communication link, you'll coordinate between customers and technicians to ensure efficient operations. During peak times, such as summer &amp; winter, you&rsquo;ll need to prioritize urgent service calls and manage a busy schedule board.Responsibilities:Dispatching &amp; Scheduling <ul><li>Receive, prioritize, and dispatch HVAC service calls to technicians.</li><li>Answer high volume of incoming calls and respond to customer inquiries professionally.</li><li>Schedule appointments with customers based on urgency and technician availability.</li><li>Ensuring technicians have necessary parts for each job.</li><li>Monitor job progress and ensure all technicians are on schedule throughout the day.</li></ul>Accounts Receivable &amp; Accounts Payable<ul><li>Process customer payments and ensure accurate billing through QuickBooks.</li><li>Monitor outstanding invoices and follow up with customers regarding overdue accounts.</li><li>Enter vendor invoices in QuickBooks.</li><li>Track and manage work orders, ensuring accurate and timely documentation.</li></ul>Pay: $20.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Administrative Assistant / HVAC Dispatcher

ATA Heating & Air & Conditioning, Inc.

Job Summary We are seeking a proactive and organized Administrative Assistant/HVAC Dispatcher to join our dynamic team. This vital role combines administrative support with dispatching responsibilities for HVAC (Heating, Ventilation, and Air Conditioning) service calls. You will serve as the first point of contact for clients and technicians, ensuring smooth communication, scheduling, and office operations. Your energy, attention to detail, and excellent customer service skills will help us deliver top-notch service to our clients while maintaining an efficient office environment. Our ideal candidate thrives in a fast-paced environment, enjoys building efficient systems to better serve customers, and is committed to delivering excellent service. This role requires someone who is dependable, detail-oriented, and motivated to help keep daily operations running smoothly.Responsibilities<ul><li>Manage incoming calls using multi-line phone systems, providing professional and courteous customer support.</li><li>Schedule HVAC service appointments and dispatch technicians efficiently based on priority and location.</li><li>Maintain accurate records of service requests, work orders, and client information using our field management software and other office management tools.</li><li>Serve as the front desk receptionist, greeting visitors and directing them appropriately while maintaining a welcoming environment.</li><li>Handle data entry tasks such as filing, proofreading documents, and updating client records with high accuracy.</li><li>Support office management by organizing files, managing calendars, and coordinating appointments for technicians and managers.</li><li>Assist with bookkeeping duties including invoicing, billing, and basic financial recordkeeping using our managment software.</li><li>Use computer skills to generate reports, manage correspondence via Google Workspace and ensure timely follow-up on client requests.</li></ul>Skills<ul><li>Strong organizational skills with the ability to multitask efficiently in a busy office setting.</li><li>Excellent phone etiquette with experience handling multi-line phone systems and customer inquiries.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools.</li><li>Bilingual abilities are highly desirable to serve diverse client needs effectively.</li><li>Previous office experience or clerical experience is preferred; familiarity with office management practices is a plus.</li><li>Exceptional data entry skills with high accuracy in typing and proofreading documents.</li><li>Knowledge of HVAC industry terminology is advantageous but not required.</li><li>Strong time management skills to prioritize tasks effectively throughout the workday. Join us to be part of a vibrant team where your administrative talents will make a real difference! We value energetic professionals who thrive in fast-paced environments and are eager to support our clients with professionalism and enthusiasm.</li></ul>Pay: $23.00 - $27.00 per hourBenefits:<ul><li>401(k)</li></ul>Experience:<ul><li>Administrative Support: 3 years (Preferred)</li></ul>Work Location: In person

Administrative Assistant/HVAC Dispatcher

North Valley Mechanical

Dispatcher (HVAC &amp; Plumbing) We're Hiring: Dispatcher (HVAC &amp; Plumbing)Location: Phoenix, AZJob Type: Full-TimeSchedule: [Days and hours, e.g., Monday-Friday, 9am-6pm, rotating weekends]About UsWe're a fast-growing, customer-first HVAC &amp; Plumbing company committed to excellence in service andcommunication. Our team thrives on collaboration, integrity, and making a difference in the lives of ourcustomers and coworkers every day.Position OverviewWe are looking for a motivated, detail-oriented Dispatcher to join our office team. The ideal candidate willhave experience with ServiceTitan and Phones Pro, strong customer service skills, and a solid workingknowledge of HVAC and plumbing systems. Familiarity with Maricopa County geography and municipalities isessential to effectively route technicians and support customers across the region.Key Responsibilities- Dispatch HVAC &amp; Plumbing technicians efficiently based on skillset, location, and urgency- Utilize ServiceTitan to manage job schedules, dispatch boards, and technician statuses- Communicate with customers via Phones Pro and other systems to confirm appointments and provideupdates- Troubleshoot scheduling conflicts and make real-time decisions under pressure- Provide exceptional service to customers over the phone and resolve any concerns promptlyDispatcher (HVAC &amp; Plumbing)- Coordinate with field staff and management to ensure smooth operations and optimal workflow- Monitor and follow up on job completion, billing, and service ticketsRequirements- Minimum 2 years of experience in a dispatcher or CSR role (HVAC/Plumbing preferred)- Proficiency in ServiceTitan and Phones Pro is REQUIRED- Strong customer service and communication skills- Familiarity with Maricopa County neighborhoods, cities, and traffic patterns- Excellent organizational and time management abilities- Ability to thrive in a fast-paced, team-oriented environment- Working knowledge of HVAC &amp; Plumbing services and terminology- Bilingual is a plus!What We Offer- Competitive pay based on experience- Paid time off and holidays-401k with company matching- Health, dental, and vision benefits- Opportunities for growth and advancement- Supportive team environmentTake the next step in your career with a company that values your experience and local knowledge. Applytoday!Job Type: Full-timePay: $20.00 - $23.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Phoenix, AZ 85023 (Preferred)</li></ul>Ability to Relocate:<ul><li>Phoenix, AZ 85023: Relocate before starting work (Preferred)</li></ul>Work Location: In person

HVAC & Plumbing Dispatcher

Veasey Mechanical Services Inc.

About UsVeasey Mechanical Services is a growing, Family - owned HVAC company committed to providing reliable, high-quality service to our community. We are looking for a strong, organized, and proactive team member who can help manage daily operations and keep our office running efficiently.Position OverviewWe are seeking a high-level CSR / Dispatcher who can take ownership of scheduling, communication, and daily workflow coordination.This is not an entry-level position. We are looking for someone who can think ahead, make decisions, and operate with minimal supervision.Key Responsibilities<ul><li>Answer incoming calls and schedule service and install appointments</li><li>Plan and manage technician routes and daily schedules efficiently</li><li>Communicate with technicians and customers throughout the day</li><li>Respond to emails and customer inquiries in a timely manner</li><li>Ensure all jobs are properly followed up on and closed out</li><li>Confirm all estimates, invoices, and job notes are completed</li><li>Schedule follow-up appointments as needed</li><li>Review previous day jobs to ensure nothing was missed</li><li>Ensure job photos and documentation are accurate in the system</li><li>Maintain organized and accurate records</li></ul>What We&rsquo;re Looking For<ul><li>Strong decision-making skills</li><li>Ability to work independently without constant direction</li><li>Excellent organization and time management</li><li>Ability to prioritize and manage multiple tasks at once</li><li>Strong communication skills (phone, email, and internal team)</li><li>Detail-oriented with strong follow-through</li><li>Comfortable working in a fast-paced environment</li></ul>Pay: $44,773.58 - $53,920.88 per yearBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Paid time off</li></ul>Work Location: Hybrid remote in Fayetteville, GA 30214

HVAC Dispatcher / Office Coordinator

Townsend Energy

<div>Townsend Energy, Danvers, MA.
Founded in 1931, we are the local name you can depend on for energy and HVAC for residential, and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service, our customers are and will continue to be at the center of everything we do!
We are an equal opportunity employer.
We are deeply committed to providing exceptional customer service; our customers are and will continue to be at the center of everything we do!
We have an immediate opening for an HVAC Service Dispatcher.
Job Summary:
The Service Dispatcher is responsible for coordinating and optimizing the service schedules for our HVAC divisions during the week. This position is an integral part of our operations team, working closely with other dispatchers, technicians, and customer service representatives to ensure timely responses to customer requests and maintain seamless communication between various departments.
Benefits:
<ul><li>Medical Insurance with company contribution for individuals and family; FSA and HSA options</li><li>
Vision and Dental Insurance</li><li>
Basic Life and AD&amp;D Insurance</li><li>
Long-Term Disability</li><li>
401k with company match</li><li>
80 hours of vacation; accrued</li><li>
40 hours of sick leave
</li><li>9 Paid Holidays, including floating holidays</li><li>
Employee Assistance Program</li><li>
Group Insurance Discount available to Townsend employees for home, auto, renter's and recreational vehicles</li><li>
Discount on Townsend Energy products and services</li><li>
Group rates for elective insurance benefits - Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental</li></ul>
Job Title: HVAC Service Dispatcher / Schedule Coordinator
Pay: $23.00 - $31.25 Per hour. We pay for experience
Work Hours: 7:30am - 3:30pm, Monday to Friday
Work Type: Full-Time
Location: Onsite in Danvers, MA
What you will be doing:
<ul><li>Answering incoming calls, and emails</li><li>
Handling customers inquiries, providing professional and courteous responses. Ensuring all customer service requests are promptly addressed and scheduled for appropriate action</li><li>
Plans and optimize service routes to maximize efficiency and driving times while considering technician availability</li><li>
Scheduling service callsdispatching technicians</li><li>
Coordinate and schedule planned maintenance accounts</li><li>
Updating customers with service status / lead time for service calls</li><li>
Accurately update and maintain records of service calls, and customer interactions in dispatch software system</li><li>
Maintains constant communication with other dispatchers, technicians, and customer service representatives to relay vital information, updates, and changes in schedules.</li></ul>
Qualifications / Skills:
<ul><li>2 + years related experience in an office setting in customer service, dispatching, scheduling or equivalent combination of education and experience</li><li>
Familiarity with heating oil, propane, gasoline, diesel, HVAC, or power generator industry is advantageous</li><li>
Excellent communication skills and ability to remain composed under pressure.</li><li>
Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.</li><li>
Proficiency in using dispatch software, GPS, and other relevant tools.</li><li>
High school diploma or equivalent</li></ul>
Learn more about us online: www.townsendtotalenergy.com</div>

HVAC Service Dispatcher

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