ict help desk technician

Nottingham Spirk

<div>
 Nottingham Spirk (NS) is seeking an IT Help Desk Technician. This is an
 
 
 hourly, seasonal role, meaning hours may vary 0-40 hours per week.
 
 
 
 
 
 About Us
 
 
 
 Nottingham Spirk is a Cleveland, Ohio-based, design services consultancy.
 
 
 Founded in 1972, Nottingham Spirk (NS) helps corporate innovators grow their businesses by partnering with them from design to delivery, to create remarkable product innovations, medical devices, consumer product packaging, and more. With every discipline needed for your project in-house, we help our client-partners disrupt their industries, improve the lives of consumers, and change the world.
 
 
 With 1,500 issued patents and counting - and a 95% commercialization rate - the things we create make it to market.
 
 
 
 Job Summary
 
 
 
 The IT Help Desk Technician plays an important role in support of all NS Associates. The ideal candidate must be professional, have exceptional task and time management abilities, keen intuition and strong problem solving, and listening skills. With the reporting matrix and fast-paced environment at the Company, effective interpersonal and relationship management skills are necessary. The successful candidate will be able to respond, calculate, troubleshoot, manage and implement processes along with exceptional follow-up and communication skills. This person will be responsible for all Help Desk and IT related duties and completing them with excellence and minimal supervision.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Provide users with technical support for all internal computer problems
 </li>
 <li>
 Install software, resolve user issues, answer questions, educate users on operating equipment
 </li>
 <li>
 Meet with department heads, managers, supervisors, end users, vendors, and others, to solicit cooperation and resolve problems
 </li>
 <li>
 Review technical needs to plan and coordinate project activity
 </li>
 <li>
 Review, report and implement facility IT activities and initiatives
 </li>
 <li>
 Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance
 </li>
 <li>
 Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
 </li>
 <li>
 Confer with third-party system provider to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
 </li>
 <li>
 Store, retrieve, and manipulate data for analysis of system capabilities and requirements
 </li>
 <li>
 Manage, program and maintain phone lines and data log associated with phone numbers and voice mail
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Competencies or Experience Requirements
 
 
 
 <ul>
 <li>
 2 years or more experience in a professional work environment as Help Desk Technician in a complex, multi-user environment or similar role
 </li>
 <li>
 Excellent interpersonal and customer service skills with the ability to build strong relationships with others
 </li>
 <li>
 Resourceful, proactive in problem solving and stress tolerant
 </li>
 <li>
 Demonstrated ability to organize, perform multiple tasks simultaneously, prioritize workload and meet deadlines
 </li>
 <li>
 Acute attention to detail
 </li>
 <li>
 Capacity to work autonomously in a fast-paced, unpredictable environment
 </li>
 <li>
 Proven ability to handle confidential information with discretion
 </li>
 <li>
 Outstanding team player who exemplifies NS vision, mission, and values
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 High sense of urgency
 </li>
 <li>
 Proficiency in Windows and MAC OS and tools
 </li>
 <li>
 Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Compensation
 
 
 
 The hourly rate for this position is $19.23/hour - 23.00/hour.
 
 
 We also offer a fun, team oriented environment.
 
 
 Apply Now!
 
 
 EOE, Including Disability/Vets
 
 
 
 Nottingham Spirk participates in E-Verify.
 
 
 
 For more information on E-Verify, click PDFs below.
 
 
 View E-Verify Participation Poster View E-Verify Right to Work Poster
</div>

IT Help Desk Technician

Passport Health

<div>
 
 About Us
 
 
 
 Passport Health is the leading provider of travel medicine and immunization services in North America, with over 300 clinics across the U.S. and Canada. We are dedicated to delivering first-class medical care and helping travelers stay protected against vaccine-preventable diseases. Our team of healthcare professionals ensures clients are informed, prepared, and safe for international travel.
 
 
 
 About The Role
 
 
 
 We are seeking a proactive, customer-focused IT Help Desk Technician to serve as the first point of contact for all IT-related support across the organization. This role provides both in-office and remote technical support to ensure the smooth operation of hardware, software, and IT systems.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier 1 technical support via Zendesk tickets and phone
 </li>
 <li>
 Troubleshoot hardware, software, and connectivity issues
 </li>
 <li>
 Support remote users with desktop, internet, and printer issues
 </li>
 <li>
 Create user accounts and configure hardware for new hires
 </li>
 <li>
 Track, prioritize, and follow up on support requests to ensure timely resolution
 </li>
 <li>
 Assist with setup and maintenance of laptops, printers, scanners, and mobile devices
 </li>
 <li>
 Participate in after-hours or weekend support for scheduled projects as needed
 </li>
 <li>
 Perform additional duties as assigned
 
 
 
 </li>
 </ul>
 
 Location:
 
 Phoenix, AZ; In-office, full-time
 
 
 
 Pay:
 
 $22&ndash;$25 per hour, based on experience
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a help desk or desktop support role
 </li>
 <li>
 Working knowledge of Windows 10/11, Google Workspace, Chrome, and Microsoft Office
 </li>
 <li>
 Experience with ticketing systems and remote support tools
 </li>
 <li>
 Strong troubleshooting skills and ability to support non-technical users
 </li>
 <li>
 Basic knowledge of Active Directory and Group Policy (GPO)
 </li>
 <li>
 Familiarity with networking fundamentals (TCP/IP, Wi-Fi)
 </li>
 <li>
 Experience supporting IT hardware (laptops, printers, scanners, peripherals, mobile devices)
 </li>
 <li>
 Basic understanding of server/domain environments
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Ability to lift up to 50 lbs
 </li>
 <li>
 CompTIA A+ certification preferred, but not required
 
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Collaborative and supportive team environment
 </li>
 <li>
 Hands-on experience with a wide range of IT systems and hardware
 </li>
 <li>
 Competitive pay with growth opportunities
 </li>
 </ul>
</div>

Speedway Motors Inc.

<div>Looking to join our team? Here&rsquo;s what we&rsquo;re looking for!

At Speedway Motors, we move fast&mdash;and when technology slows things down, we need someone who knows how to get us back up to speed. We&rsquo;re looking for an IT Help Desk Technician who enjoys solving problems, helping people, and keeping the technology that powers our team running smoothly. 
If you enjoy digging into technical challenges, learning new systems, and providing great customer service, this role offers a great opportunity to grow your IT career while supporting a team that shares a passion for teamwork, innovation, and continuous improvement. 
We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else we are Driven to Succeed. If you can embrace these values and they align with how you work, then we&rsquo;d love to chat with you! 
Job overview

The Help Desk Technician provides technical support for hardware and software issues submitted through the Help Desk. This role serves as the first point of contact for team members seeking IT support and plays a key part in keeping our systems and operations running smoothly. 


In this position, you will ask thoughtful questions, troubleshoot effectively, and use your technical knowledge to diagnose and resolve issues whenever possible. When issues fall outside of your wheel-house, you will coordinate with other IT team members to ensure timely and appropriate escalation. 


Beyond technical support, this role contributes to continuous process improvement, documentation, and team collaboration &mdash; helping strengthen both the IT function and the broader Speedway Motors team. 
Here are the specifics:
<ul>
<li>Manage Help Desk tickets in a timely manner.</li>
<li>Respond to customer issues Help Desk tickets and chat.</li>
<li>Perform troubleshooting using different diagnostic techniques.</li>
<li>Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.</li>
<li>Perform onboarding and offboarding tasks.</li>
<li>Keep record of problems and their resolution.</li>
<li>Escalate issues to the next Tier with next level of difficulty.</li>
<li>Install, make changes, and repair computer hardware and software.</li>
<li>Take action in accordance with the technical guidelines provided by the IT Management.</li>
<li>Follow-up with customers to ensure issues are resolved.</li>
<li>Provide technical support 24-7 on a rotating basis.</li>
<li>Maintain regular, reliable, and punctual attendance.</li>
<li>Adhere to all company policies, procedures, and safety protocols.</li>
<li>Take ownership of assigned responsibilities and follow through on commitments.</li>
<li>Embrace and live out Speedway Motors core values.</li>
<li>Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.</li>
<li>Seek opportunities for continuous improvement and professional growth.</li>
<li>Perform other duties as assigned.</li></ul> 


This position will close at 5 pm on Tuesday, March 31st, 2026. 
We&rsquo;ll take care of you &ndash; here's how!

We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always. 
<ul>
<li>
Comprehensive Health, Dental and Vision Insurance</li>
<li>Retirement Plan with Company Match</li>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>Continuing Education Reimbursement</li>
<li>Wellness Program and Healthy Living Reimbursement</li>
<li>Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.</li>
<li>Paid Parental Leave</li></ul> 


At Speedway Motors, we believe our people are what keep us moving forward. This team is known for supporting one another, sharing knowledge, and helping each other grow. Many of our team members have advanced their careers by developing new skills and taking advantage of opportunities to grow within the company. 
Work Environment
<ul>
<li>Ability to lift and carry up to 50 lbs. and push/pull up to 100 lbs.</li>
<li>Regular walking and/or standing.</li>
<li>Ability to work while bending/reaching, twisting, kneeling, squatting or work above shoulder level.</li>
<li>Ability to pinch, grasp, and fine manipulation with fingers, in tight spaces.</li>
<li>Ability to concentrate in an environment that is generally noisy.</li>
<li>Air-conditioned and heated work environment.</li>
<li>Regular exposure to dust and noise.</li></ul> 


What you&rsquo;ll need to succeed in this position:
<ul>
<li>Associate&rsquo;s degree in Information Technology, Computer Science, or a related technical field, and at least one year of relevant IT support experience, or an equivalent combination of education and hands-on experience.</li>
<li>Strong customer service mindset with the ability to assist team members at all levels of the organization in a professional and helpful manner.</li>
<li>Ability to work collaboratively as part of the Speedway IT Team, contributing to team goals and supporting a positive, solutions-focused environment.</li>
<li>Strong verbal and written communication skills, with the ability to clearly explain technical information to both technical and non-technical users.</li>
<li>Ability to read, write, and communicate effectively.</li>
<li>Basic troubleshooting and problem-solving skills with the ability to diagnose and resolve common hardware, software, and system issues.</li>
<li>Ability to follow established procedures, safety guidelines, and company policies.</li>
<li>Willingness to learn new technologies, software systems, and tools as part of ongoing professional development.</li>
<li>Strong attention to detail, organization, and time management skills.</li></ul> 


If this sounds like you, we would love for you to join our Speedway Team! Please include your resume to help us get to know you better. 
About Speedway Motors:

Speedway Motors is the oldest speed shop in the USA. We&rsquo;re one of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences they&rsquo;ll remember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: www.speedwaymotors.com.</div>

SWBC

<div><div>SWBC is seeking a motivated college intern to gain exposure to and develop critical IT support skills in a real-world Service Desk environment. This internship is designed for students with little to no prior IT experience and provides hands-on learning, coaching, and guided practice supporting employees over the phone and through remote support tools. Interns will build confidence in basic troubleshooting, clear documentation, and customer-focused communication core skills that help launch a successful IT career.</div><div></div><div>
Why you'll love this role:</div><div>
As a Service Desk Intern, you will learn on the job in real-time from talented IT professionals who will develop, teach, mentor, and support you throughout the internship. You&rsquo;ll gain exposure to how a Service Desk operates&mdash;prioritization, service expectations (SLAs), escalation, and team goals/KPIs&mdash;while building customer service and problem-solving habits that apply to any IT role.</div><div></div><div><div>
Essential duties include the following:</div><ul><li>
Supports employees through phone, online chat, and ticket requests in a structured Service Desk environment.</li><li>
Gains exposure to troubleshooting workflows for common technical issues related to computers, hardware, and software through tickets, phone, and chat interactions.</li><li>
Learns how to work within a ticketing system (ServiceNow), including how requests are logged, tracked, updated, documented, and escalated.</li><li>
Practices taking ownership of requests by learning follow-up expectations and how timely resolution aligns with service standards (SLAs).</li><li>
Develops strong documentation habits by learning how to write thorough, professional notes for calls, chats, and portal tickets (what occurred, what was attempted, outcomes, and next steps).</li><li>
Builds customer-first support skills by learning how to communicate clearly, remain professional, and guide employees through troubleshooting steps.</li><li>
Participates in team collaboration opportunities by attending Service Desk meetings and learning how teams contribute toward shared goals and KPIs.</li><li>
Gains exposure to common enterprise tools and environments such as Windows, Microsoft 365, Active Directory, ServiceNow, and other support tools used by the team (as applicable).</li><li>
Performs other learning opportunities and support-related tasks as assigned.</li></ul><div></div><div><div>
Serious candidates will possess the minimum qualifications:</div><div><ul><li>
High School Diploma or equivalent.</li><li>
Currently pursuing a degree or coursework in Information Technology, Computer Science, MIS, Cybersecurity, or a related field.</li><li>
Expected graduation date of December 2026 or later.</li><li>
Strong written and verbal communication skills, including comfort speaking on the phone and explaining steps clearly.</li><li>
Strong organization and follow-through skills, including the ability to track multiple requests/tickets.</li><li>
Strong problem-solving mindset (curious, patient, persistent) with a desire to learn in a fast-paced support environment.</li><li>
Ability to maintain professionalism and a customer-focused approach while learning new processes and tools.</li><li>
Interest in an IT support or broader technology career path.</li><li>
Any exposure to customer service (retail, food service, campus jobs, volunteer work, clubs).</li><li>
Basic familiarity with Windows 10/11 and everyday troubleshooting (restarts, settings, updates).</li><li>
Familiarity with Microsoft 365 apps such as Outlook, Teams, Word, and Excel.</li><li>
Familiarity with ticketing systems (e.g., ServiceNow) or willingness to learn quickly.</li><li>
Exposure to common IT terminology (e.g., VPN, MFA, password reset, network, printer drivers).</li><li>
Familiarity with Active Directory concepts (accounts, groups, password resets).</li><li>
Ability to sit for extended periods while learning phone and remote support workflows.</li><li>
Ability to lift up to 20 lbs.</li></ul></div></div></div><div></div><div>
SWBC offers*:</div><ul><li>
Competitive overall compensation package</li><li>
Work/Life balance</li><li>
Employee engagement activities and recognition awards</li><li>
Years of Service awards</li><li>
Career enhancement and growth opportunities</li><li>
Leadership Academy and Mentor Program</li><li>
Continuing education and career certifications</li><li>
Variety of healthcare coverage options</li><li>
Traditional and Roth 401(k) retirement plans</li><li>
Lucrative Wellness Program</li></ul><div></div><ul><li>Based upon employee eligibility</li></ul><div></div><div> 
Additional Information:</div><div></div><div> 
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.</div><div></div><div> 
Please note, SWBC does not hire tobacco users as allowed by law.</div><div></div><div> 
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.</div></div>

IT Intern (Service Desk)

Valeo

<div>Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
Join us in our Egypt Information System (IS) Team to gain the essential professional skills and global exposure needed to drive your success in the tech industry.
<h3 class="jobSectionHeader">Job Description: Key Responsibilities
</h3><ul><li>IT Service &amp; User Support: Providing first and second-level technical support to internal users, troubleshooting hardware, software, and network issues efficiently.
</li><li>Infrastructure Assistance: Supporting the maintenance and monitoring of core IT infrastructure, including local area networks (LANs), servers, and security systems.
</li><li>Application Management: Assisting with the deployment, configuration, and testing of enterprise applications (e.g., ERP, internal tools) and ensuring system integrity.
</li><li>IT Operations &amp; Documentation: Contributing to IT projects, creating detailed technical documentation, and assisting in routine tasks related to data backups and disaster recovery planning.
</li><li>Helpdesk &amp; Service desk.
</li></ul>Qualifications
 
Required Skills &amp; Qualifications
<ul><li>Academic Status: Must be a 2025 Graduate .
</li><li>Educational Background: Bachelor's degree in Computer Science, Computer Engineering, Information Systems , or a closely related technical field.
</li><li>Problem-Solving: Strong analytical and problem-solving abilities, with a keen interest in complex technical challenges.
</li><li>Language Proficiency: Excellent command of English (written and verbal communication is essential). Arabic and French are a plus.
</li><li>Teamwork: Ability to work effectively and collaboratively in an agile, high-performing team environment.
</li><li>Technical Languages: CCNA , MCSA , Network+ , Linux , CompTIA A+ , Ticketing system , Jira , Helpdesk , Service desk
</li></ul>Program Details 
 
Status: Full time.
 
Location: On-site.
Job:
IT Support
Organization:
Site Human Resources
Schedule:
Full time
Employee Status:
Apprentice (Fixed Term)
Job Type:
Job Posting Date:
2026-03-08
<div>Join Us !
 
Being part of our team, you will join:
 
<ul><li>one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
</li><li>a multi-cultural environment that values diversity and international collaboration
</li><li>more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
</li><li>a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
</li></ul> 
More information on Valeo: https://www.valeo.com</div></div>

Graduate In Training Program (GIT), IT Helpdesk

Second Harvest of Silicon Valley

<div>About Second Harvest of Silicon Valley
Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state, and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.
About the Position
The IT Helpdesk Technician II is primarily responsible for supporting end users. As the main point of contact for IT support, the Technician must be able to communicate and interact with both technical and non-technical staff and volunteers throughout the organization. Working closely with other IT Staff to manage our helpdesk ticketing system, this position will provide onsite and remote troubleshooting, maintaining the PC environment by deploying appropriate upgrades, patches, and updates as necessary. The IT Helpdesk Technician II analyzes, prioritizes, resolves or escalates technical issues in a timely manner through the effective use of available resources.
This job might be for you if:<ul><li>
You are passionate about ending hunger</li><li>
You have proven experience with supporting technology in the workplace in addition to outstanding communication skills</li><li>
You take a logical approach to problem solving due to your strong analytical skills</li><li>
You enjoy working with people, demonstrating excellent service skills while you provide technical support</li><li>
You have a positive, service-oriented personality</li><li>
You possess strong organizational and time-management skills</li><li>
You are results oriented, self-motivated, professional, and a reliable team player</li><li>
You enjoy working in a dynamic environment, with a demonstrated ability to work on multiple projects/issues at once</li><li>
You are proactive and resourceful</li><li>
You are able to understand, adapt to, and build upon the work of others</li></ul>
Responsibilities<ul><li>
Monitor Zendesk helpdesk ticketing queue and provide resolution for requests</li><li>
Onboard new users via IT in person orientation and offboard users via EDS system</li><li>
Update and deploy Microsoft Intune image for laptops, desktops, and tablets</li><li>
Troubleshooting Windows operating systems in both network domain and Azure environment</li><li>
Set up MFA and SSO for users via Microsoft Authenticator or YubiKey security fob</li><li>
Maintain 8x8 VOIP phone system user add/delete/access permission</li><li>
Maintain Zoom Rooms and provide AV support for All Staff and Board meetings</li><li>
Troubleshoot approved applications, laptop/desktop/tablet/phone, printers, network and VPN issues</li><li>
Troubleshoot anti-malware and security software (Cisco Umbrella, Sentinel 1, Malwarebytes) issues</li><li>
Provide remote support to employees in the field, at home, and other office locations</li><li>
Provide training to end users on the new acquired software and hardware technology</li></ul>
Qualifications:<ul><li>
Minimum of 5+ years hands-on IT Helpdesk experience configuring, troubleshooting, and repairing end user devices
</li><li>Strong working knowledge of cloud technologies (Azure and Active Directory)</li><li>
Strong experience in networking protocol, Ethernet, TCP/IP, DNS, DHCP and Unified Communication (8x8)</li><li>
Excellent knowledge of Microsoft Office suites O365</li><li>
Strong customer service and communication skills, with the ability to effectively communicate with both technical &amp; non-technical peers. Strong team player.
</li><li>Excellent problem-solving skills and self-directed, requiring minimal daily supervision</li><li>
Effective interpersonal communication skills for establishing and maintaining effective working relationships with peers and staff at all levels</li><li>
Ability to lift 25 lbs</li><li>
Perform other duties as assigned by the Senior Manager of Information Technology or Director of Information Technology.</li></ul>
<div><div>Reports To 
Senior Manager of Information Technology 
</div> 
<div>Location<div> 
Second Harvest of Silicon Valley, Curtner, Cypress and Bing Center
This is an onsite position. 
</div></div> 
<div>Hours 
Full-Time. Non-Exempt. 40 hours/week, with some evening and weekend work as necessary.</div><div> 
Compensation 
$34.85 - $41.00 is the wage range for this position. The hourly wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan.</div> 
</div>
EOE
Second Harvest is committed to being an equal opportunity employer which values diversity. Under-represented groups are encouraged to apply for all positions.</div>

IT Helpdesk Technician II

Point North Networks, Inc.

<div>Description:

Level 1 IT Helpdesk Technician 
<h2 class="jobSectionHeader">Company Overview</h2>
Point North Networks is a trusted Managed IT Services and Private Cloud Hosting provider headquartered in Inver Grove Heights, MN. We empower client success through our passion for technology, delivering real people and real solutions that businesses can trust. Our core values guide everything we do:<ul><li>
Honesty &mdash; We believe that honesty is the foundation for every great relationship.</li><li>
Professionalism &mdash; As leaders in IT, our work and our behaviors will always reflect the highest level of quality &amp; efficiency.</li><li>
Relationships &mdash; We prioritize fostering long-term partnerships that bring mutual benefits, rather than pursuing short-term gains.</li><li>
Transcending &mdash; Our commitment is to consistently exceed our clients' expectations, going above and beyond to deliver exceptional service.</li><li>
Modesty &mdash; We are unassuming in the way we conduct ourselves and appreciate the input and feedback of others.</li></ul>
We are one PNN family, focused on lifelong employees and lifelong clients. In our IT Services division, our passion is developing people and solving problems while making IT simple for companies with vision. We operate in a collaborative, hybrid environment where team members are encouraged to contribute, grow, and take ownership.<h2 class="jobSectionHeader">
Position Overview</h2>
We are seeking a Level 1 IT Helpdesk Technician who is eager to hit the ground running, solve problems effectively, build strong relationships with end users, and represent Point North Networks with professionalism and care. This is a hands-on role providing first-line support to our managed clients, with opportunities to grow into higher-level technical positions. You will work primarily from our Inver Grove Heights office, with on-site client visits as needed. 
<h2 class="jobSectionHeader">Key Responsibilities</h2><ul><li>
Provide first-hour resolution for support tickets via phone, email, remote tools, and on-site service</li><li>
Handle minor project tasks as assigned by senior team members</li><li>
Onboard new users and devices, including delivery to client locations</li><li>
Perform initial warranty and vendor support assistance</li><li>
Recognize issues that may require escalation and recommend proactive project solutions</li><li>
Securely handle data destruction prior to device disposal</li><li>
Document all client interactions, issues, and resolutions thoroughly</li><li>
Monitor and resolve common system alerts (e.g., low disk space, event logs, backup/restore issues)</li><li>
Assist with PC builds, installations, and basic system administration when needed</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Competitive salary: $45,000 annually (based on experience)</li><li>
Comprehensive benefits: medical, dental, vision, disability insurance, HSA</li><li>
&ldquo;Unlimited&rdquo; PTO after 60-day introductory period</li><li>
Company-matched SEP IRA</li><li>
Flexible hybrid schedule (in-office focus Mondays and Tuesdays mandatory)</li><li>
Opportunities for training, certifications, and career growth into Level 2/3 roles</li><li>
Collaborative team environment with quarterly feedback, weekly status meetings, and no micromanagement</li><li>
A culture that rejects average, values accountability, and celebrates personal ownership and pride</li></ul>
If you are passionate about technology, committed to exceptional client service, and ready to grow with a company that puts people first, we&rsquo;d love to hear from you. Join the PNN family and help us make IT simple while transcending expectations every day.
Requirements:<h2 class="jobSectionHeader"> 
Qualifications &amp; Skills</h2><ul><li>
Excellent communication and customer relationship skills &mdash; you enjoy helping people and can stay positive and lighthearted even in challenging situations</li><li>
Strong problem-solving mindset and ability to adapt quickly to varied client environments</li><li>
Basic technical knowledge, including:
<ul><li>Windows OS (workstations and servers)</li>
<li>Basic networking (TCP/IP protocols and related technologies)</li>
</ul></li><li>Self-starter who takes ownership: see it, own it, solve it, do it</li><li>
Passion for IT, documentation, and continuous improvement</li><li>
Comfort with occasional night/weekend work for emergencies or scheduled maintenance (limited)</li><li>
A+ certification or equivalent experience a plus, but not required &mdash; we invest in training the right people</li></ul></div>

IT Helpdesk Technician I

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Graduate In Training Program (GIT), IT Helpdesk

IT Helpdesk Technician II

IT Helpdesk Technician I