implementation coordinator

TownSq

<div><p>The Implementation Coordinator plays a key role as an individual contributor, collaborating closely with external customers and teams, including sales, implementation, client success, and customer support. This role is responsible for planning, executing, and ensuring the successful implementation of our TownSq platform, products, and services. The Implementation Coordinator oversees cross-functional teams to deliver projects on time, within budget, and with high-quality results. <b><i>This role is onsite 5 days a week at our Richardson, TX location.</i></b></p>
<p>
</p><p><b>Responsibilities</b></p>
<ul>
<li>Serve as an external Implementation Coordinator with a proven track record of delivering results, acting as the primary point of contact for customers during the implementation and deployment of products and services.</li>
<li>Develop, manage, and monitor detailed project plans, schedules, and milestones to ensure successful execution, staying within scope, budget, and timeline.</li>
<li>Utilize project management methodologies (e.g., Agile, Waterfall, Scrum) to organize and execute tasks effectively, ensuring all team members remain aligned on deliverables and priorities.</li>
<li>Proactively identify potential risks, develop mitigation strategies, and resolve roadblocks to maintain project momentum and customer satisfaction.</li>
<li>Oversee and coordinate cross-functional team activities, including resource allocation, task assignments, and dependencies across departments, ensuring alignment with project goals.</li>
<li>Facilitate regular project status meetings, distribute progress reports, and maintain ongoing communication with stakeholders to ensure alignment and transparency throughout the project lifecycle.</li>
<li>Conduct thorough post-project reviews to identify lessons learned, improve processes, and enhance future project performance.</li>
<li>Build and deliver detailed project plans by assessing current and forecasted work plans, determining resource requirements, and setting achievable deadlines to meet target timelines and quality expectations.</li>
<li>Lead kick-off meetings to establish alignment on project objectives, milestones, deliverables, communication plans, risk management strategies, and associated processes.</li>
<li>Ensure proper documentation of all project activities, including schedules, deliverables, workflows, issues, and resolutions, to provide a comprehensive record of the project lifecycle.</li>
<li>Apply best practices and tools for project tracking, including Gantt charts, Agile boards, and resource planning software, to monitor progress and optimize efficiency.</li>
<li>Drive collaboration and communication between internal teams and external stakeholders to foster a unified approach to problem-solving and achieving project goals.</li>
<li>Provide change management leadership, guiding teams and customers through process changes associated with the implementation of new systems or services.</li>
<li>Stay ahead of industry trends in project management and implementation methodologies, applying insights to optimize processes and deliver high-quality results.</li>
</ul>Requirements:
<p><b>Qualifications</b></p>
<ul>
<li>Proven experience using C3 and TownSq software; familiarity with HOA accounting principles is a plus.</li>
<li>Demonstrated ownership mindset with a strong bias for action to deliver successful project outcomes.</li>
<li>3&ndash;5 years of professional experience in IT project management, including planning, tracking, and executing projects that consistently meet deadlines, scope, and budgets.</li>
<li>Expertise in managing multiple concurrent projects, juggling priorities, and maintaining a clear focus on key objectives under tight deadlines.</li>
<li>Formal project management training or certification, such as PMP (Project Management Professional), CSM (Certified ScrumMaster), or equivalent.</li>
<li>Proficiency in utilizing project management tools such as Smartsheet, Basecamp, Microsoft Project, JIRA or Trello to plan, track, and report on progress.</li>
<li>Advanced understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches, with a strong ability to tailor strategies to meet specific project needs.</li>
<li>Strong experience with resource planning, budgeting, and scheduling to optimize team performance and achieve project objectives.</li>
<li>Hands-on experience in data migration and software implementation projects, specifically with accounting systems and related processes.</li>
<li>Skilled in business process analysis, process gap identification, and designing effective solutions, particularly in accounting workflows.</li>
<li>Exceptional communication and stakeholder management skills, with a proven ability to present complex information to diverse audiences, including executives and non-technical stakeholders.</li>
<li>Experience in creating comprehensive business requirements, functional specifications, and documentation to guide successful implementation and system adoption.</li>
<li>Strong organizational and time management skills, with the ability to balance competing priorities and adapt to evolving project needs.</li>
<li>Proven ability to lead cross-functional teams and influence without direct authority, fostering a collaborative and results-driven environment.</li>
<li>Flexibility to work across various time zones and travel up to 25% as required (must have a valid passport).</li>
</ul>
<p><b>Key Competencies in Project Management</b></p>
<ul>
<li><b>Strategic Planning: </b>Ability to align project goals with organizational objectives and customer needs, ensuring measurable business impact.</li>
<li><b>Risk Management: </b>Skilled at anticipating risks, implementing mitigation plans, and maintaining focus on project success.</li>
<li><b>Stakeholder Engagement: </b>Adept at managing expectations and securing buy-in from both internal and external stakeholders through effective communication.</li>
<li><b>Process Optimization</b>: Focus on streamlining workflows and identifying inefficiencies to drive continuous improvement in project delivery.</li>
<li><b>Quality Assurance: </b>Committed to delivering projects that meet or exceed customer expectations, with a focus on high-quality outcomes.</li>
<li><b>Leadership: </b>Proficient in motivating and guiding teams, fostering collaboration, and driving accountability to achieve project milestones.</li></ul></div>

Implementation Coordinator

Associa

<div><p>With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.<br>
</p><br>
<br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
The Implementation Coordinator plays a key role as an individual contributor, collaborating closely with external customers and teams, including sales, implementation, client success, and customer support. This role is responsible for planning, executing, and ensuring the successful implementation of our TownSq platform, products, and services. The Implementation Coordinator oversees cross-functional teams to deliver projects on time, within budget, and with high-quality results.<b><i>This role is onsite 5 days a week at our Richardson, TX location.</i></b></p>
<p></p>
<p><b>Responsibilities</b></p>
<ul>
<li>Serve as an external Implementation Coordinator with a proven track record of delivering results, acting as the primary point of contact for customers during the implementation and deployment of products and services.</li>
<li>Develop, manage, and monitor detailed project plans, schedules, and milestones to ensure successful execution, staying within scope, budget, and timeline.</li>
<li>Utilize project management methodologies (e.g., Agile, Waterfall, Scrum) to organize and execute tasks effectively, ensuring all team members remain aligned on deliverables and priorities.</li>
<li>Proactively identify potential risks, develop mitigation strategies, and resolve roadblocks to maintain project momentum and customer satisfaction.</li>
<li>Oversee and coordinate cross-functional team activities, including resource allocation, task assignments, and dependencies across departments, ensuring alignment with project goals.</li>
<li>Facilitate regular project status meetings, distribute progress reports, and maintain ongoing communication with stakeholders to ensure alignment and transparency throughout the project lifecycle.</li>
<li>Conduct thorough post-project reviews to identify lessons learned, improve processes, and enhance future project performance.</li>
<li>Build and deliver detailed project plans by assessing current and forecasted work plans, determining resource requirements, and setting achievable deadlines to meet target timelines and quality expectations.</li>
<li>Lead kick-off meetings to establish alignment on project objectives, milestones, deliverables, communication plans, risk management strategies, and associated processes.</li>
<li>Ensure proper documentation of all project activities, including schedules, deliverables, workflows, issues, and resolutions, to provide a comprehensive record of the project lifecycle.</li>
<li>Apply best practices and tools for project tracking, including Gantt charts, Agile boards, and resource planning software, to monitor progress and optimize efficiency.</li>
<li>Drive collaboration and communication between internal teams and external stakeholders to foster a unified approach to problem-solving and achieving project goals.</li>
<li>Provide change management leadership, guiding teams and customers through process changes associated with the implementation of new systems or services.</li>
<li>Stay ahead of industry trends in project management and implementation methodologies, applying insights to optimize processes and deliver high-quality results.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><p><b>
Qualifications</b></p>
<ul>
<li>Proven experience using C3 and TownSq software; familiarity with HOA accounting principles is a plus.</li>
<li>Demonstrated ownership mindset with a strong bias for action to deliver successful project outcomes.</li>
<li>3&ndash;5 years of professional experience in IT project management, including planning, tracking, and executing projects that consistently meet deadlines, scope, and budgets.</li>
<li>Expertise in managing multiple concurrent projects, juggling priorities, and maintaining a clear focus on key objectives under tight deadlines.</li>
<li>Formal project management training or certification, such as PMP (Project Management Professional), CSM (Certified ScrumMaster), or equivalent.</li>
<li>Proficiency in utilizing project management tools such as Smartsheet, Basecamp, Microsoft Project, JIRA or Trello to plan, track, and report on progress.</li>
<li>Advanced understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches, with a strong ability to tailor strategies to meet specific project needs.</li>
<li>Strong experience with resource planning, budgeting, and scheduling to optimize team performance and achieve project objectives.</li>
<li>Hands-on experience in data migration and software implementation projects, specifically with accounting systems and related processes.</li>
<li>Skilled in business process analysis, process gap identification, and designing effective solutions, particularly in accounting workflows.</li>
<li>Exceptional communication and stakeholder management skills, with a proven ability to present complex information to diverse audiences, including executives and non-technical stakeholders.</li>
<li>Experience in creating comprehensive business requirements, functional specifications, and documentation to guide successful implementation and system adoption.</li>
<li>Strong organizational and time management skills, with the ability to balance competing priorities and adapt to evolving project needs.</li>
<li>Proven ability to lead cross-functional teams and influence without direct authority, fostering a collaborative and results-driven environment.</li>
<li>Flexibility to work across various time zones and travel up to 25% as required (must have a valid passport).</li>
</ul>
<p><b>Key Competencies in Project Management</b></p>
<ul>
<li><b>Strategic Planning: </b>Ability to align project goals with organizational objectives and customer needs, ensuring measurable business impact.</li>
<li><b>Risk Management: </b>Skilled at anticipating risks, implementing mitigation plans, and maintaining focus on project success.</li>
<li><b>Stakeholder Engagement: </b>Adept at managing expectations and securing buy-in from both internal and external stakeholders through effective communication.</li>
<li><b>Process Optimization</b>: Focus on streamlining workflows and identifying inefficiencies to drive continuous improvement in project delivery.</li>
<li><b>Quality Assurance: </b>Committed to delivering projects that meet or exceed customer expectations, with a focus on high-quality outcomes.</li>
<li><b>Leadership: </b>Proficient in motivating and guiding teams, fostering collaboration, and driving accountability to achieve project milestones.</li></ul><br>
<br>
<br>
<p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p></div>

AnewHealth

<p>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.<br/></p><p>Job Details<br/></p><p>The Implementation Specialist is responsible for shaping the initial impression of CareKinesis through serving as a liaison between PACE organizations and the Company to ensure smooth transitions of PACE organization clients from the point of execution of a partnering agreement to the completion of the onboarding/orientation of receiving services from CareKinesis. The Implementation Specialist may spend a significant amount of time interfacing with the clients, including on-site travel.<br/></p><p>Responsibilities<br/></p><p>Works with the Sr. Manager, Professional Services Operations and Manager of Account Management to communicate via webinar/conference call, email and on-site interactions with members of the clients&rsquo; leadership teams to develop comprehensive roll-out plans for new clients (defined as new PACE programs, expansion sites, and conversions).<br/></p><p>Assists with pharmacy-related needs for the clients&rsquo; State Readiness Review.<br/></p><p>Manages timelines and project management via on-line software, and delegates necessary tasks to internal departments.<br/></p><p>Along with Sr. Manager, Professional Services Operations, serves as an intermediary between internal CareKinesis operations, IT, finance, client development and the respective disciplines within the client organizations.<br/></p><p>Supports in the creation of a client culture to facilitate and maintain the highest quality of care delivered through CareKinesis&rsquo; Comprehensive Medication Safety Services.<br/></p><p>Coordinates and assists with the process of gathering, entering and quality checking participant demographic and/or medication information into EireneRx as required.<br/></p><p>Communicates with internal Support and Integrations teams to coordinate any integration needs to specifications/modifications to EireneRx including testing and demonstration.<br/></p><p>Coordinates and sets agendas for weekly webinars/conference calls with PACE teams for customized training and necessary information discovery, and attends regularly scheduled internal meetings with operations, enrollment and reconciliation, finance, quality, and client development.<br/></p><p>Facilitates oversight of implementation-related medication needs, including (but not limited to) identifying dispensing plans to avoid waste and overlap, fielding and assisting with billing needs, working with EVP of Clinical Pharmacotherapy to assign operational support, procure required medication-related licensure, and other duties as required.<br/></p><p>Maintains accurate and updated client info in Salesforce/CRM software and other designated platforms.<br/></p><p>Provides on-site support for go-live in conjunction with other members of the CareKinesis client development team for EireneRx and pharmacy processes during the first month of CareKinesis services.<br/></p><p>Is an expert on functional use of EireneRx and is well versed in pharmacy terminology and general medication knowledge.<br/></p><p>Assures a smooth transition to account management team at the close of the implementation process.<br/></p><p>Works directly with VP of Product Management on existing client new integration implementations including coordinating conference calls with various vendors and stakeholders, testing, remote and on-site support during go-live and continuing client and internal staff support post implementation via telephone and email.<br/></p><p>Supports Manager of Account Management in new hire on-boarding and ongoing internal training<br/></p><p>Secondary Functions<br/></p><p>Supports account management team by attending internal meetings and communicating implementation updates.<br/></p><p>Conducts EireneRx 101 webinars for new and existing clients.<br/></p><p>Sends communication to operations to announce new clients and their specific details.<br/></p><p>May travel on-site outside of initial implementations to conduct trainings for new PACE staff or retraining for existing partners.<br/></p><p>Supports account management team post-implementation with clinical call center staff and client inquiries.<br/></p><p>Cross-train with the Associate Account Management team to support client needs as assigned by the Manager of Account Management.<br/></p><p>The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.<br/></p><p>Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br/></p><p>Education<br/></p><p>Required: Associate&rsquo;s degree or formal training beyond high school<br/></p><p>Preferred: Bachelor&rsquo;s degree in Business Administration, Marketing, Nursing, or related field<br/></p><p>Experience<br/></p><p>Required: 2-3 years of customer service experience in healthcare<br/></p><p>Required: Healthcare experience<br/></p><p>Preferred: Certified Pharmacy Technician (CPhT)<br/></p><p>Preferred: Client facing experience<br/></p><p>Preferred: Knowledge of CMS guidelines<br/></p><p>Preferred: Knowledge in PACE<br/></p><p>Required for Senior Level: 3-4 years of implementation and healthcare industry experience<br/></p><p>Preferred for Senior Level: Health plan experience<br/></p><p>Skills &amp; Abilities<br/></p><p>Required: Excellent written and verbal communication skills, and professionalism when working with clients<br/></p><p>Required: Strong computer and technical skills including using Word processors, spreadsheets, and database software<br/></p><p>Required: Experience conducting presentations to groups via webinar/conference call platforms, and in person<br/></p><p>Required: Project management, documentation and organizational skills<br/></p><p>Required: Ability to solve problems under pressure by making immediate decisions while on the phone/in-person<br/></p><p>Required: Detail oriented and able to prioritize workload<br/></p><p>Additional<br/></p><p>Required: Valid driver&rsquo;s license in good standing and valid auto insurance<br/></p><p>Required: Ability for overnight travel up to 50-75%, when necessary<br/></p><p>Preferred: Well-organized and proficient in the operations of CareKinesis<br/></p><p>Preferred: Ability to orient PACE staff to CareKinesis&rsquo; services<br/></p><p>Preferred: Ability manage multiple priorities and work independently<br/></p><p>Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.<br/></p><p>Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.<br/></p><p>Travel: Up to 60% travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.<br/></p><p>AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.<br/></p><p>AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.<br/></p><p>Work Location: Remote<br/></p>

Implementation Specialist

Scribe.ology

<div><div><b>Do you want the perfect opportunity to start in the medical field? Scribe.ology is here for you! We are looking to hire an Implementation Specialist in DFW.</b></div>
<div></div><div><b>You will get the chance to connect and build relationships with our Physicians. We are flexible and offer competitive pay and Paid Training!</b></div>
<div></div><div><div><div><div><div><b>Location: Downtown Dallas, but you can work anywhere in DFW (On-SIte Only)</b></div>
</div></div></div><div><b>Successful completion of our mandatory orientation is required.</b></div>
<div><b>Compensation between $14-15/hour based on experience and availability</b></div>
</div><div></div><div><div><div><div><div><div><div><b>Job purpose:</b></div>
<div><div><div>The Implementations Specialist position will concentrate on implementing new clinics and providers, as well as developing Clinic Manuals for new providers to be utilized by scribe trainees. The Implementation Specialist will ensure the highest quality training to each trainee and ensure their mastery of the material before being released from training. The Implementations Specialist is responsible for the performance and development of scribes trained at the location. The Implementations Specialist reports to the Director of Operations.</div>
<div></div><div><b>Duties and Responsibilities:</b></div>
<ul><li>Responsible for the initial scribe shadow shifts with providers to identify preferences, normals, and preferred clinic flow</li>
<li>Continuously communicate scribe program expectations and learning curve details with physicians, PAs, and clinic leaders</li>
<li>Provide superior customer service throughout the program set‐up phase and bring the implementation to closure within given timelines</li>
<li>Ensure a proper hand-off to the Area Supervisor once the implementation phase is completed</li>
<li>Coordinate with the Director of Operations and Area Supervisors regarding any performance, disciplinary issues, and corrective actions during scribe training</li>
<li>Coordinate the set-up and execution of training for all new trainees</li>
<li>Distribute training and learning materials to ensure scribes have materials needed after training is completed</li>
<li>Evaluate training progress and make sure all trainers are providing training updates to the Area Supervisor on their trainees throughout the course of online and on‐site training</li>
<li>Monitor trainees&rsquo; training progress and provide regular status updates to the Director of Operations and Area Supervisors</li>
<li>Participate actively in meetings while providing valuable feedback, as requested by the Director of Operations</li>
<li>Assist, as needed, with program set-up logistics, including IT access</li>
<li>Assist as needed with initial and post‐program set‐up compliance audits</li>
<li>Assist with the development of training materials for various specialties</li>
<li>Ensure compliance to time and attendance, as outlined in the Employee Handbook</li>
<li>Assist with other tasks upon request</li>
<li>Perform other duties as assigned</li>
</ul><div><b>Specific Knowledge &amp; Skills:</b></div>
<ul><li>Demonstrate the ability to anticipate and solve practical problems or resolve issues</li>
<li>Demonstrate computer literacy.</li>
<li>Be self-directed, energetic, motivated, driven, and humble.</li>
<li>Demonstrate the ability to be an effective team leader</li>
<li>Demonstrate the ability to communicate orally or in written form effectively.</li>
<li>Up to 50% TRAVEL</li></ul></div></div></div></div></div></div></div></div></div><div></div>

Implementation Specialist - Medical Scribe

Henkel

<div><div><h4 class="jobSectionHeader"><b>About this Position</b><b>
</b></h4>The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Marketing &amp; Sales Process specifically handling the operation of Ideation to Launch.<br>
<br>
<h4 class="jobSectionHeader"><b>What you&acute;ll do</b><b>
</b></h4><ul><li>Steering Henkel Projects coordination on systems in term of products launches, re-launches &amp; promotions</li><li>
Responsible for execution of planned projects requests on time</li><li>
Daily requests and inputs on Henkel systems</li><li>
Communication with Stakeholders</li><li>
Coordination between different department involved in the projects launches</li><li>
Steering Artworks approvals cycle</li><li>
Quality checks on projects</li><li>
Daily follow-ups and status reports</li><li>
Reports for tracking project KPIs and timeline</li><li>
Takes active responsibilities for continuous improvement measurement</li><li>
Work on migrations and initiative plans implementation</li>
</ul><h4 class="jobSectionHeader"><b>What makes you a good fit</b><b>
</b></h4><ul><li>Bachelor's degree in business administration, Marketing, Management, Intergrated Marketing Communication or any relevant study</li><li>
0-1 years of relevant work experience</li><li>
Knowledge of MS Office</li><li>
Fluent English speaker with excellent communication skills</li><li>
Proactive caliber with strong project coordination and management skills</li><li>
Time management skills with a structured and cooperative personality</li></ul>
<h4 class="jobSectionHeader"><b>Some perks of joining Henkel</b><b>
</b></h4><ul><li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li><li>
Diverse national and international growth opportunities</li><li>
Global wellbeing standards with health and preventive care programs</li><li>
Gender-neutral parental leave for a minimum of 8 weeks</li><li>
Employee Share Plan with voluntary investment and Henkel matching shares</li><li>
Comprehensive Health Insurance for employee + dependents</li><li>
Employee Assistance Programme provides a wide range of mental health and wellbeing benefits</li></ul>
<p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p></div></div>

Ideation to Launch Coordinator

The Home Depot

<div><b>Position Purpose:</b><p>
The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.</p><b><br>
Key Responsibilities:</b><ul><li>
35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues</li><li>
25% Job Process Support - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists in supporting branch operations and efficient movement of jobs</li><li>
40% Operations - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
This position reports to the District Installation Manager</li><li>
This position has 0 Direct Reports</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background</li><li>
Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
1</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Self- motivated and must have initiative to complete tasks with little or no direction</li><li>
Strong communication skills, both written and verbal</li><li>
Strong organizational skills and attention to detail and ability to work in a fast paced environment</li><li>
Computer skills with proficiency in Microsoft Office</li><li>
Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time</li></ul></div>

Install Coordinator

Center for Youth Services

<div><p><b>The Center for Youth:</b> Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice.
</p><p><b>Overview:
</b></p><p>The Activity Coordinator is responsible for assisting the Program Manager in the coordinating and implementing of the comprehensive activity-based afterschool enrichment and academic assistance program. They assist with the direct implementation and development of program services. The Activity Coordinator offers support to staff who provide youth with tutoring services, activities, and trainings.
</p><p><b>Schedule: </b>Part time, 17.5 hours per week. 10-month position, generally September- June. Monday - Friday, 3:00pm - 6:30pm</p><p><b>
Responsibilities:</b></p><ul><li>
Assist in the coordination of scheduling and programming at designated school sites</li><li>
Maintain accurate and timely records in accordance with funder and agency requirements</li><li>
Assist in the coordination of development and implementation of services delivered during the afterschool program</li><li>
Assists in the oversight of the daily operations of the program</li><li>
Facilitate partnerships with appropriate public and private agencies that provide services to the students and families</li><li>
Assist in the implementation of procedures and policies for operation of the after-school program</li><li>
Establish and maintain communication with members of the school staff about student needs and aspects of the afterschool program</li></ul><p><b>
Required Qualifications:
</b></p><ul><li>Bachelor's Degree in Human Service or related field OR Equivalent combination
</li></ul><p><b>Skills:
</b></p><ul><li>Excellent communication, organizational and time management
</li><li>Group facilitation and student/ classroom management skills
</li><li>Strong problem-solving skills</li><li>
Basic knowledge in Microsoft Office
</li></ul><p><b>Pay Rate: $17.50 per hour
</b></p><ul><li>All Offers may be contingent on a Background check and Driving recordAutomobile insurance that meets agency insurance carrier requirements.
</li></ul><p><i>The Center for Youth Provides Equal Employment Opportunities</i></p></div>

Afterschool Activity Coordinator

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