implementation director

InterSystems Corporation

<div><p><b>Job Title:</b> Director of Technical Implementation, EMEA</p>
<p><b>
Work Location:</b> Dubai</p><br>
<p></p>
<p><b>
Job Summary:</b></p>
<p>
The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.</p>
<p>
The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.</p>
<p>
In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.</p>
<p>
Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.</p>
<p><b>
Key Responsibilities:</b></p><br>
<p></p>
<ul>
<li>Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.</li>
<li>Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.</li>
<li>Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.</li>
<li>Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.</li>
<li>Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.</li>
<li>Oversee partner strategy and execution, including onboarding, performance management, and management alignment.</li>
<li>Embed and scale the AI-powered ARIES methodology across all technical delivery activities.</li>
<li>Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.</li>
<li>Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.</li>
<li>Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.</li>
<li>Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.</li></ul><br>
<p></p>
<p><b>
Qualifications:</b></p><br>
<p></p>
<ul>
<li>10+ years of experience in technical delivery, implementation, or professional services leadership.</li>
<li>Proven track record managing large-scale, complex, multi-country implementation programs.</li>
<li>Strong background in healthcare IT or enterprise software implementation environments.</li>
<li>Deep understanding of technical architectures, integration, and data platforms.</li>
<li>Experience with resource management, forecasting, and operational optimization at scale.</li>
<li>Demonstrated ability to lead organizational transformation and drive standardization.</li>
<li>Strong leadership and stakeholder management skills in a matrix environment.</li>
<li>Experience working with partners and external delivery ecosystems.</li>
<li>Strategic mindset with the ability to translate vision into execution.</li>
<li>Ability to travel internationally 60% of the time.</li>
</ul>
<p><b>Education and Training:</b></p>
<ul>
<li>Relevant University technical Degree</li>
<li>Proficiency in English</li>
</ul>
<p><b>Key Success Factors:</b></p>
<ul>
<li>Improved delivery predictability and quality across EMEA</li>
<li>Increased resource utilization and cross-regional efficiency</li>
<li>Strong partner performance and optimization</li>
<li>Effective adoption of AI-driven implementation practices</li>
<li>Scalable and standardized technical delivery model across EMEA markets</li>
</ul><div><p><b>
About InterSystems</b></p>
<p>
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit <b>InterSystems.com</b>.</p></div></div>

Director of Technical Implementation, EMEA

Associa

<div><p>With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.<br>
</p><br>
<br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
The Implementation Coordinator plays a key role as an individual contributor, collaborating closely with external customers and teams, including sales, implementation, client success, and customer support. This role is responsible for planning, executing, and ensuring the successful implementation of our TownSq platform, products, and services. The Implementation Coordinator oversees cross-functional teams to deliver projects on time, within budget, and with high-quality results.<b><i>This role is onsite 5 days a week at our Richardson, TX location.</i></b></p>
<p></p>
<p><b>Responsibilities</b></p>
<ul>
<li>Serve as an external Implementation Coordinator with a proven track record of delivering results, acting as the primary point of contact for customers during the implementation and deployment of products and services.</li>
<li>Develop, manage, and monitor detailed project plans, schedules, and milestones to ensure successful execution, staying within scope, budget, and timeline.</li>
<li>Utilize project management methodologies (e.g., Agile, Waterfall, Scrum) to organize and execute tasks effectively, ensuring all team members remain aligned on deliverables and priorities.</li>
<li>Proactively identify potential risks, develop mitigation strategies, and resolve roadblocks to maintain project momentum and customer satisfaction.</li>
<li>Oversee and coordinate cross-functional team activities, including resource allocation, task assignments, and dependencies across departments, ensuring alignment with project goals.</li>
<li>Facilitate regular project status meetings, distribute progress reports, and maintain ongoing communication with stakeholders to ensure alignment and transparency throughout the project lifecycle.</li>
<li>Conduct thorough post-project reviews to identify lessons learned, improve processes, and enhance future project performance.</li>
<li>Build and deliver detailed project plans by assessing current and forecasted work plans, determining resource requirements, and setting achievable deadlines to meet target timelines and quality expectations.</li>
<li>Lead kick-off meetings to establish alignment on project objectives, milestones, deliverables, communication plans, risk management strategies, and associated processes.</li>
<li>Ensure proper documentation of all project activities, including schedules, deliverables, workflows, issues, and resolutions, to provide a comprehensive record of the project lifecycle.</li>
<li>Apply best practices and tools for project tracking, including Gantt charts, Agile boards, and resource planning software, to monitor progress and optimize efficiency.</li>
<li>Drive collaboration and communication between internal teams and external stakeholders to foster a unified approach to problem-solving and achieving project goals.</li>
<li>Provide change management leadership, guiding teams and customers through process changes associated with the implementation of new systems or services.</li>
<li>Stay ahead of industry trends in project management and implementation methodologies, applying insights to optimize processes and deliver high-quality results.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><p><b>
Qualifications</b></p>
<ul>
<li>Proven experience using C3 and TownSq software; familiarity with HOA accounting principles is a plus.</li>
<li>Demonstrated ownership mindset with a strong bias for action to deliver successful project outcomes.</li>
<li>3&ndash;5 years of professional experience in IT project management, including planning, tracking, and executing projects that consistently meet deadlines, scope, and budgets.</li>
<li>Expertise in managing multiple concurrent projects, juggling priorities, and maintaining a clear focus on key objectives under tight deadlines.</li>
<li>Formal project management training or certification, such as PMP (Project Management Professional), CSM (Certified ScrumMaster), or equivalent.</li>
<li>Proficiency in utilizing project management tools such as Smartsheet, Basecamp, Microsoft Project, JIRA or Trello to plan, track, and report on progress.</li>
<li>Advanced understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches, with a strong ability to tailor strategies to meet specific project needs.</li>
<li>Strong experience with resource planning, budgeting, and scheduling to optimize team performance and achieve project objectives.</li>
<li>Hands-on experience in data migration and software implementation projects, specifically with accounting systems and related processes.</li>
<li>Skilled in business process analysis, process gap identification, and designing effective solutions, particularly in accounting workflows.</li>
<li>Exceptional communication and stakeholder management skills, with a proven ability to present complex information to diverse audiences, including executives and non-technical stakeholders.</li>
<li>Experience in creating comprehensive business requirements, functional specifications, and documentation to guide successful implementation and system adoption.</li>
<li>Strong organizational and time management skills, with the ability to balance competing priorities and adapt to evolving project needs.</li>
<li>Proven ability to lead cross-functional teams and influence without direct authority, fostering a collaborative and results-driven environment.</li>
<li>Flexibility to work across various time zones and travel up to 25% as required (must have a valid passport).</li>
</ul>
<p><b>Key Competencies in Project Management</b></p>
<ul>
<li><b>Strategic Planning: </b>Ability to align project goals with organizational objectives and customer needs, ensuring measurable business impact.</li>
<li><b>Risk Management: </b>Skilled at anticipating risks, implementing mitigation plans, and maintaining focus on project success.</li>
<li><b>Stakeholder Engagement: </b>Adept at managing expectations and securing buy-in from both internal and external stakeholders through effective communication.</li>
<li><b>Process Optimization</b>: Focus on streamlining workflows and identifying inefficiencies to drive continuous improvement in project delivery.</li>
<li><b>Quality Assurance: </b>Committed to delivering projects that meet or exceed customer expectations, with a focus on high-quality outcomes.</li>
<li><b>Leadership: </b>Proficient in motivating and guiding teams, fostering collaboration, and driving accountability to achieve project milestones.</li></ul><br>
<br>
<br>
<p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p></div>

Implementation Coordinator

TownSq

<div><p>The Implementation Coordinator plays a key role as an individual contributor, collaborating closely with external customers and teams, including sales, implementation, client success, and customer support. This role is responsible for planning, executing, and ensuring the successful implementation of our TownSq platform, products, and services. The Implementation Coordinator oversees cross-functional teams to deliver projects on time, within budget, and with high-quality results. <b><i>This role is onsite 5 days a week at our Richardson, TX location.</i></b></p>
<p>
</p><p><b>Responsibilities</b></p>
<ul>
<li>Serve as an external Implementation Coordinator with a proven track record of delivering results, acting as the primary point of contact for customers during the implementation and deployment of products and services.</li>
<li>Develop, manage, and monitor detailed project plans, schedules, and milestones to ensure successful execution, staying within scope, budget, and timeline.</li>
<li>Utilize project management methodologies (e.g., Agile, Waterfall, Scrum) to organize and execute tasks effectively, ensuring all team members remain aligned on deliverables and priorities.</li>
<li>Proactively identify potential risks, develop mitigation strategies, and resolve roadblocks to maintain project momentum and customer satisfaction.</li>
<li>Oversee and coordinate cross-functional team activities, including resource allocation, task assignments, and dependencies across departments, ensuring alignment with project goals.</li>
<li>Facilitate regular project status meetings, distribute progress reports, and maintain ongoing communication with stakeholders to ensure alignment and transparency throughout the project lifecycle.</li>
<li>Conduct thorough post-project reviews to identify lessons learned, improve processes, and enhance future project performance.</li>
<li>Build and deliver detailed project plans by assessing current and forecasted work plans, determining resource requirements, and setting achievable deadlines to meet target timelines and quality expectations.</li>
<li>Lead kick-off meetings to establish alignment on project objectives, milestones, deliverables, communication plans, risk management strategies, and associated processes.</li>
<li>Ensure proper documentation of all project activities, including schedules, deliverables, workflows, issues, and resolutions, to provide a comprehensive record of the project lifecycle.</li>
<li>Apply best practices and tools for project tracking, including Gantt charts, Agile boards, and resource planning software, to monitor progress and optimize efficiency.</li>
<li>Drive collaboration and communication between internal teams and external stakeholders to foster a unified approach to problem-solving and achieving project goals.</li>
<li>Provide change management leadership, guiding teams and customers through process changes associated with the implementation of new systems or services.</li>
<li>Stay ahead of industry trends in project management and implementation methodologies, applying insights to optimize processes and deliver high-quality results.</li>
</ul>Requirements:
<p><b>Qualifications</b></p>
<ul>
<li>Proven experience using C3 and TownSq software; familiarity with HOA accounting principles is a plus.</li>
<li>Demonstrated ownership mindset with a strong bias for action to deliver successful project outcomes.</li>
<li>3&ndash;5 years of professional experience in IT project management, including planning, tracking, and executing projects that consistently meet deadlines, scope, and budgets.</li>
<li>Expertise in managing multiple concurrent projects, juggling priorities, and maintaining a clear focus on key objectives under tight deadlines.</li>
<li>Formal project management training or certification, such as PMP (Project Management Professional), CSM (Certified ScrumMaster), or equivalent.</li>
<li>Proficiency in utilizing project management tools such as Smartsheet, Basecamp, Microsoft Project, JIRA or Trello to plan, track, and report on progress.</li>
<li>Advanced understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches, with a strong ability to tailor strategies to meet specific project needs.</li>
<li>Strong experience with resource planning, budgeting, and scheduling to optimize team performance and achieve project objectives.</li>
<li>Hands-on experience in data migration and software implementation projects, specifically with accounting systems and related processes.</li>
<li>Skilled in business process analysis, process gap identification, and designing effective solutions, particularly in accounting workflows.</li>
<li>Exceptional communication and stakeholder management skills, with a proven ability to present complex information to diverse audiences, including executives and non-technical stakeholders.</li>
<li>Experience in creating comprehensive business requirements, functional specifications, and documentation to guide successful implementation and system adoption.</li>
<li>Strong organizational and time management skills, with the ability to balance competing priorities and adapt to evolving project needs.</li>
<li>Proven ability to lead cross-functional teams and influence without direct authority, fostering a collaborative and results-driven environment.</li>
<li>Flexibility to work across various time zones and travel up to 25% as required (must have a valid passport).</li>
</ul>
<p><b>Key Competencies in Project Management</b></p>
<ul>
<li><b>Strategic Planning: </b>Ability to align project goals with organizational objectives and customer needs, ensuring measurable business impact.</li>
<li><b>Risk Management: </b>Skilled at anticipating risks, implementing mitigation plans, and maintaining focus on project success.</li>
<li><b>Stakeholder Engagement: </b>Adept at managing expectations and securing buy-in from both internal and external stakeholders through effective communication.</li>
<li><b>Process Optimization</b>: Focus on streamlining workflows and identifying inefficiencies to drive continuous improvement in project delivery.</li>
<li><b>Quality Assurance: </b>Committed to delivering projects that meet or exceed customer expectations, with a focus on high-quality outcomes.</li>
<li><b>Leadership: </b>Proficient in motivating and guiding teams, fostering collaboration, and driving accountability to achieve project milestones.</li></ul></div>

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division</b><br>
FAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.<br>
<br>
<b>The Position</b><br>
The Implementation Engineer is responsible for the successful deployment, configuration, and onboarding of customers onto proprietary software solutions. This role serves as the technical lead during the post‑sale implementation phase, working closely with customers to install, configure, and validate software within their environment while ensuring a smooth transition to the Support team.</p></div><div><p>
This position requires a strong engineering mindset, solid Windows and networking fundamentals, excellent English communication skills (verbal and written), strong Excel and data manipulation abilities, working knowledge of SQL, and a passion for improving implementation processes and customer outcomes.</p></div><p></p><div><p><b><br>
Key Responsibilities</b></p></div><div><p><b>
Customer Implementation &amp; Project Management</b></p></div><div><ul><li><p>
Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale.</p></li></ul></div><div><ul><li><p>
Communicate clearly and professionally with customers via meetings, calls, and written correspondence.</p></li></ul></div><div><ul><li><p>
Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines.</p></li></ul></div><div><ul><li><p>
Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.</p></li></ul></div><div><p><b><br>
Software Configuration &amp; Deployment</b></p></div><div><ul><li><p>
Configure proprietary software and associated add-ons based on each customer&rsquo;s unique business, technical requirements, and contract scope.</p></li></ul></div><div><ul><li><p>
Review customer environments, workflows, and setup needs to deliver tailored software configurations.</p></li></ul></div><div><ul><li><p>
Install software in customer environments, including:</p></li></ul></div><div><ul><li><p>
On-premises PC or Windows Server installations</p></li></ul></div></div><div><div><ul><li><p>
SaaS deployments using Microsoft Remote Desktop or similar technologies</p></li></ul></div><div><ul><li><p>
Clearly document installation and configuration steps for both customers and internal teams.</p></li></ul></div><div><p><b><br>
Data Preparation, Validation &amp; Analysis</b></p></div><div><ul><li><p>
Work with customer-provided data files (Excel, CSV) during implementation.</p></li></ul></div><div><ul><li><p>
Review, validate, and manipulate data to ensure compatibility with system requirements.</p></li></ul></div><div><ul><li><p>
Perform data cleanup, formatting, transformations, and integrity checks prior to import.</p></li></ul></div><div><ul><li><p>
Utilize basic SQL queries to:</p></li></ul></div><div><ul><li><p>
Validate data accuracy</p></li></ul></div><div><ul><li><p>
Troubleshoot data issues</p></li></ul></div><div><ul><li><p>
Perform spot checks and verification during implementation</p></li></ul></div><div><ul><li><p>
Validate imported data for accuracy and completeness post import.</p></li></ul></div><div><p><b><br>
Technical Support During Implementation</b></p></div><div><ul><li><p>
Provide hands-on technical assistance and clearly communicate troubleshooting steps and resolutions to customers.</p></li></ul></div><div><ul><li><p>
Collaborate with internal teams (Support, Development, Sales, Training) to address technical challenges or requirement gaps.</p></li></ul></div><div><ul><li><p>
Translate technical concepts into clear, customer-friendly explanations for non-technical users.</p></li></ul></div><div><p><b><br>
Customer Education &amp; Knowledge Transfer</b></p></div><div><ul><li><p>
Educate customers on required software functionality during the implementation phase through verbal instruction and written documentation.</p></li></ul></div><div><ul><li><p>
Guide customers through data entry processes and review data for completeness and accuracy.</p></li></ul></div><div><ul><li><p>
Ensure customers understand system usage, workflows, and best practices prior to go-live.</p></li></ul></div><div><p><b><br>
Transition &amp; Handoff</b></p></div></div><div><div><ul><li><p>
Coordinate a smooth transition from Implementation to Support upon project completion.</p></li></ul></div><div><ul><li><p>
Communicate implementation outcomes, configuration details, and known considerations to the Support and Training teams.</p></li></ul></div><div><ul><li><p>
Organize and lead handoff meetings with customers and internal teams to ensure continuity of service.</p></li></ul></div><div><p><b><br>
Process Improvement &amp; Professionalism</b></p></div><div><ul><li><p>
Continuously identify opportunities to improve implementation processes, data handling workflows, and documentation.</p></li></ul></div><div><ul><li><p>
Maintain a professional, customer-centric approach in all written and verbal communication.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned by the Implementation Team Lead.</p></li></ul></div><p></p><div><p><b><br>
Required Qualifications</b></p></div><div><ul><li><p>
Proficiency with Windows 10 and Windows 11</p></li></ul></div><div><ul><li><p>
Experience with Windows Server 2012 or newer</p></li></ul></div><div><ul><li><p>
Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)</p></li></ul></div><div><ul><li><p>
Strong English communication skills, both verbal and written</p></li></ul></div><div><ul><li><p>
Strong proficiency in Microsoft Excel, including:</p></li></ul></div><div><ul><li><p>
Working with large datasets</p></li></ul></div><div><ul><li><p>
Formulas and functions</p></li></ul></div><div><ul><li><p>
Filtering, sorting, and data validation</p></li></ul></div><div><ul><li><p>
Experience working with CSV and flat-file data formats</p></li></ul></div><div><ul><li><p>
Ability to clean, transform, and validate data for system imports</p></li></ul></div><div><ul><li><p>
Strong troubleshooting, analytical, and problem-solving skills</p></li></ul></div></div><div><div><ul><li><p>
Demonstrated engineering mindset with attention to detail</p></li></ul></div><div><ul><li><p>
Ability to manage multiple implementation projects simultaneously</p></li></ul></div><div><ul><li><p>
Customer-focused attitude with a high level of professionalism</p></li></ul></div><p></p><div><p><b><br>
Preferred / Nice-to-Have Qualifications</b></p></div><div><ul><li><p>
Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)</p></li></ul></div><div><ul><li><p>
Experience implementing enterprise or SaaS software</p></li></ul></div><div><ul><li><p>
Familiarity with Remote Desktop Services or virtualized environments</p></li></ul></div><div><ul><li><p>
Experience supporting or executing data imports during software implementations</p></li></ul></div><div><ul><li><p>
Experience creating or reviewing data mapping and import templates</p></li></ul></div><div><ul><li><p>
Experience producing customer-facing technical documentation</p></li></ul></div><div><ul><li><p>
Background in software implementation, systems administration, or technical support</p></li></ul></div><div><ul><li><p>
Experience working cross-functionally with Support, Sales, or Development teams</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Implementation Specialist

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 FAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 The Implementation Engineer is responsible for the successful deployment, configuration, and onboarding of customers onto proprietary software solutions. This role serves as the technical lead during the post‑sale implementation phase, working closely with customers to install, configure, and validate software within their environment while ensuring a smooth transition to the Support team.
 <br/>
 <br/>
 This position requires a strong engineering mindset, solid Windows and networking fundamentals, excellent English communication skills (verbal and written), strong Excel and data manipulation abilities, working knowledge of SQL, and a passion for improving implementation processes and customer outcomes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Implementation &amp; Project Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale.
  </li>
  <li>
   Communicate clearly and professionally with customers via meetings, calls, and written correspondence.
  </li>
  <li>
   Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines.
  </li>
  <li>
   Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Software Configuration &amp; Deployment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Configure proprietary software and associated add-ons based on each customer&rsquo;s unique business, technical requirements, and contract scope.
  </li>
  <li>
   Review customer environments, workflows, and setup needs to deliver tailored software configurations.
  </li>
  <li>
   Install software in customer environments, including:
  </li>
  <li>
   On-premises PC or Windows Server installations
  </li>
  <li>
   SaaS deployments using Microsoft Remote Desktop or similar technologies
  </li>
  <li>
   Clearly document installation and configuration steps for both customers and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Preparation, Validation &amp; Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with customer-provided data files (Excel, CSV) during implementation.
  </li>
  <li>
   Review, validate, and manipulate data to ensure compatibility with system requirements.
  </li>
  <li>
   Perform data cleanup, formatting, transformations, and integrity checks prior to import.
  </li>
  <li>
   Utilize basic SQL queries to:
  </li>
  <li>
   Validate data accuracy
  </li>
  <li>
   Troubleshoot data issues
  </li>
  <li>
   Perform spot checks and verification during implementation
  </li>
  <li>
   Validate imported data for accuracy and completeness post import.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Support During Implementation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide hands-on technical assistance and clearly communicate troubleshooting steps and resolutions to customers.
  </li>
  <li>
   Collaborate with internal teams (Support, Development, Sales, Training) to address technical challenges or requirement gaps.
  </li>
  <li>
   Translate technical concepts into clear, customer-friendly explanations for non-technical users.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Education &amp; Knowledge Transfer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Educate customers on required software functionality during the implementation phase through verbal instruction and written documentation.
  </li>
  <li>
   Guide customers through data entry processes and review data for completeness and accuracy.
  </li>
  <li>
   Ensure customers understand system usage, workflows, and best practices prior to go-live.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Transition &amp; Handoff
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate a smooth transition from Implementation to Support upon project completion.
  </li>
  <li>
   Communicate implementation outcomes, configuration details, and known considerations to the Support and Training teams.
  </li>
  <li>
   Organize and lead handoff meetings with customers and internal teams to ensure continuity of service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process Improvement &amp; Professionalism
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuously identify opportunities to improve implementation processes, data handling workflows, and documentation.
  </li>
  <li>
   Maintain a professional, customer-centric approach in all written and verbal communication.
  </li>
  <li>
   Perform other duties as assigned by the Implementation Team Lead.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency with Windows 10 and Windows 11
  </li>
  <li>
   Experience with Windows Server 2012 or newer
  </li>
  <li>
   Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)
  </li>
  <li>
   Strong English communication skills, both verbal and written
  </li>
  <li>
   Strong proficiency in Microsoft Excel, including:
  </li>
  <li>
   Working with large datasets
  </li>
  <li>
   Formulas and functions
  </li>
  <li>
   Filtering, sorting, and data validation
  </li>
  <li>
   Experience working with CSV and flat-file data formats
  </li>
  <li>
   Ability to clean, transform, and validate data for system imports
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills
  </li>
  <li>
   Demonstrated engineering mindset with attention to detail
  </li>
  <li>
   Ability to manage multiple implementation projects simultaneously
  </li>
  <li>
   Customer-focused attitude with a high level of professionalism
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred / Nice-to-Have Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)
  </li>
  <li>
   Experience implementing enterprise or SaaS software
  </li>
  <li>
   Familiarity with Remote Desktop Services or virtualized environments
  </li>
  <li>
   Experience supporting or executing data imports during software implementations
  </li>
  <li>
   Experience creating or reviewing data mapping and import templates
  </li>
  <li>
   Experience producing customer-facing technical documentation
  </li>
  <li>
   Background in software implementation, systems administration, or technical support
  </li>
  <li>
   Experience working cross-functionally with Support, Sales, or Development teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


AnewHealth

<p>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.<br/></p><p>Job Details<br/></p><p>The Implementation Specialist is responsible for shaping the initial impression of CareKinesis through serving as a liaison between PACE organizations and the Company to ensure smooth transitions of PACE organization clients from the point of execution of a partnering agreement to the completion of the onboarding/orientation of receiving services from CareKinesis. The Implementation Specialist may spend a significant amount of time interfacing with the clients, including on-site travel.<br/></p><p>Responsibilities<br/></p><p>Works with the Sr. Manager, Professional Services Operations and Manager of Account Management to communicate via webinar/conference call, email and on-site interactions with members of the clients&rsquo; leadership teams to develop comprehensive roll-out plans for new clients (defined as new PACE programs, expansion sites, and conversions).<br/></p><p>Assists with pharmacy-related needs for the clients&rsquo; State Readiness Review.<br/></p><p>Manages timelines and project management via on-line software, and delegates necessary tasks to internal departments.<br/></p><p>Along with Sr. Manager, Professional Services Operations, serves as an intermediary between internal CareKinesis operations, IT, finance, client development and the respective disciplines within the client organizations.<br/></p><p>Supports in the creation of a client culture to facilitate and maintain the highest quality of care delivered through CareKinesis&rsquo; Comprehensive Medication Safety Services.<br/></p><p>Coordinates and assists with the process of gathering, entering and quality checking participant demographic and/or medication information into EireneRx as required.<br/></p><p>Communicates with internal Support and Integrations teams to coordinate any integration needs to specifications/modifications to EireneRx including testing and demonstration.<br/></p><p>Coordinates and sets agendas for weekly webinars/conference calls with PACE teams for customized training and necessary information discovery, and attends regularly scheduled internal meetings with operations, enrollment and reconciliation, finance, quality, and client development.<br/></p><p>Facilitates oversight of implementation-related medication needs, including (but not limited to) identifying dispensing plans to avoid waste and overlap, fielding and assisting with billing needs, working with EVP of Clinical Pharmacotherapy to assign operational support, procure required medication-related licensure, and other duties as required.<br/></p><p>Maintains accurate and updated client info in Salesforce/CRM software and other designated platforms.<br/></p><p>Provides on-site support for go-live in conjunction with other members of the CareKinesis client development team for EireneRx and pharmacy processes during the first month of CareKinesis services.<br/></p><p>Is an expert on functional use of EireneRx and is well versed in pharmacy terminology and general medication knowledge.<br/></p><p>Assures a smooth transition to account management team at the close of the implementation process.<br/></p><p>Works directly with VP of Product Management on existing client new integration implementations including coordinating conference calls with various vendors and stakeholders, testing, remote and on-site support during go-live and continuing client and internal staff support post implementation via telephone and email.<br/></p><p>Supports Manager of Account Management in new hire on-boarding and ongoing internal training<br/></p><p>Secondary Functions<br/></p><p>Supports account management team by attending internal meetings and communicating implementation updates.<br/></p><p>Conducts EireneRx 101 webinars for new and existing clients.<br/></p><p>Sends communication to operations to announce new clients and their specific details.<br/></p><p>May travel on-site outside of initial implementations to conduct trainings for new PACE staff or retraining for existing partners.<br/></p><p>Supports account management team post-implementation with clinical call center staff and client inquiries.<br/></p><p>Cross-train with the Associate Account Management team to support client needs as assigned by the Manager of Account Management.<br/></p><p>The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.<br/></p><p>Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br/></p><p>Education<br/></p><p>Required: Associate&rsquo;s degree or formal training beyond high school<br/></p><p>Preferred: Bachelor&rsquo;s degree in Business Administration, Marketing, Nursing, or related field<br/></p><p>Experience<br/></p><p>Required: 2-3 years of customer service experience in healthcare<br/></p><p>Required: Healthcare experience<br/></p><p>Preferred: Certified Pharmacy Technician (CPhT)<br/></p><p>Preferred: Client facing experience<br/></p><p>Preferred: Knowledge of CMS guidelines<br/></p><p>Preferred: Knowledge in PACE<br/></p><p>Required for Senior Level: 3-4 years of implementation and healthcare industry experience<br/></p><p>Preferred for Senior Level: Health plan experience<br/></p><p>Skills &amp; Abilities<br/></p><p>Required: Excellent written and verbal communication skills, and professionalism when working with clients<br/></p><p>Required: Strong computer and technical skills including using Word processors, spreadsheets, and database software<br/></p><p>Required: Experience conducting presentations to groups via webinar/conference call platforms, and in person<br/></p><p>Required: Project management, documentation and organizational skills<br/></p><p>Required: Ability to solve problems under pressure by making immediate decisions while on the phone/in-person<br/></p><p>Required: Detail oriented and able to prioritize workload<br/></p><p>Additional<br/></p><p>Required: Valid driver&rsquo;s license in good standing and valid auto insurance<br/></p><p>Required: Ability for overnight travel up to 50-75%, when necessary<br/></p><p>Preferred: Well-organized and proficient in the operations of CareKinesis<br/></p><p>Preferred: Ability to orient PACE staff to CareKinesis&rsquo; services<br/></p><p>Preferred: Ability manage multiple priorities and work independently<br/></p><p>Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.<br/></p><p>Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.<br/></p><p>Travel: Up to 60% travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.<br/></p><p>AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.<br/></p><p>AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.<br/></p><p>Work Location: Remote<br/></p>

Methodist Health System

<div><p><b>Hours of Work :</b></p>
40<p><b>
Days Of Week :</b></p>
5<p><b>
Work Shift :</b></p>
8X5 Day (United States of America)<p><b>
Job Description :</b></p><p>
Under the oversight of the system Vice President of Health Informatics, the Director of Health Informatics is responsible for providing strategic and operational leadership for the acute and specialty services applications, ensuring clinical workflows, system functionality, and informatics solutions effectively support patient care, provider efficiency, and organizational goals. The Director is accountable for ongoing EHR optimizations, including clinical content development, EHR support and maintenance, implementation of programs that hold clinicians accountable for standardized EHR workflows, and providing leadership to informatics staff on special projects. The Director is also responsible for establishing programs that effectively lead the organization through EHR enterprise-wide change management.</p><p>
The Director will lead the Health Informatics Epic Radiant, OpTime/Anesthesia, ASAP, Cupid and other teams as assigned, and serve as the primary liaison between clinical staff, operational leaders, and the health informatics Epic Applications teams, Clinical Data Management team, Epic Training team, and IT teams. The Director must be effective in leading multidisciplinary teams through the planning, development, and implementation of EHR features and optimization projects. The Director will collaborate with the Vice President of Health Informatics, to offer focused effort on prioritizing projects, setting expectations for implementation timelines, ensuring optimal end-user experience, and requiring compliance with system-defined EHR workflows. The Director will collaborate with the Director of Clinical Applications and Decision Support on department initiatives and cross-team initiatives.</p><p></p><p>
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by <i>Modern Healthcare</i>, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we&rsquo;ve earned:</p><ul><li><p>
Great Place to Work Certified 2026-2027</p></li><li><p>
Glassdoor&rsquo;s Best Places to Work 2025 &amp; 2026</p></li><li><p>
Glassdoor&rsquo;s Best Places to Work in Healthcare, Biotech &amp; Pharma 2026</p></li><li><p>
TIME&rsquo;s Best Companies for Future Leaders 2025 &amp; 2026</p></li><li><p>
Newsweek&rsquo;s America&rsquo;s Most Admired Workplaces 2026</p></li><li><p>
Glassdoor&rsquo;s Best-Led Companies 2025</p></li><li><p>
Fortune Best Workplaces in Health Care 2025</p></li><li><p>
Military Friendly Gold Employer 2025</p></li><li><p>
Becker&rsquo;s Hospital Review 150 Top Places to Work in Healthcare 2025</p></li><li><p>
Newsweek&rsquo;s Americas Greatest Workplaces 2025</p></li></ul></div>

Director of Health Informatics – Epic Acute e and Specialty Applications

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