implementation director

Associa

<div><p>With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.<br>
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<h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
The Implementation Coordinator plays a key role as an individual contributor, collaborating closely with external customers and teams, including sales, implementation, client success, and customer support. This role is responsible for planning, executing, and ensuring the successful implementation of our TownSq platform, products, and services. The Implementation Coordinator oversees cross-functional teams to deliver projects on time, within budget, and with high-quality results.<b><i>This role is onsite 5 days a week at our Richardson, TX location.</i></b></p>
<p></p>
<p><b>Responsibilities</b></p>
<ul>
<li>Serve as an external Implementation Coordinator with a proven track record of delivering results, acting as the primary point of contact for customers during the implementation and deployment of products and services.</li>
<li>Develop, manage, and monitor detailed project plans, schedules, and milestones to ensure successful execution, staying within scope, budget, and timeline.</li>
<li>Utilize project management methodologies (e.g., Agile, Waterfall, Scrum) to organize and execute tasks effectively, ensuring all team members remain aligned on deliverables and priorities.</li>
<li>Proactively identify potential risks, develop mitigation strategies, and resolve roadblocks to maintain project momentum and customer satisfaction.</li>
<li>Oversee and coordinate cross-functional team activities, including resource allocation, task assignments, and dependencies across departments, ensuring alignment with project goals.</li>
<li>Facilitate regular project status meetings, distribute progress reports, and maintain ongoing communication with stakeholders to ensure alignment and transparency throughout the project lifecycle.</li>
<li>Conduct thorough post-project reviews to identify lessons learned, improve processes, and enhance future project performance.</li>
<li>Build and deliver detailed project plans by assessing current and forecasted work plans, determining resource requirements, and setting achievable deadlines to meet target timelines and quality expectations.</li>
<li>Lead kick-off meetings to establish alignment on project objectives, milestones, deliverables, communication plans, risk management strategies, and associated processes.</li>
<li>Ensure proper documentation of all project activities, including schedules, deliverables, workflows, issues, and resolutions, to provide a comprehensive record of the project lifecycle.</li>
<li>Apply best practices and tools for project tracking, including Gantt charts, Agile boards, and resource planning software, to monitor progress and optimize efficiency.</li>
<li>Drive collaboration and communication between internal teams and external stakeholders to foster a unified approach to problem-solving and achieving project goals.</li>
<li>Provide change management leadership, guiding teams and customers through process changes associated with the implementation of new systems or services.</li>
<li>Stay ahead of industry trends in project management and implementation methodologies, applying insights to optimize processes and deliver high-quality results.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><p><b>
Qualifications</b></p>
<ul>
<li>Proven experience using C3 and TownSq software; familiarity with HOA accounting principles is a plus.</li>
<li>Demonstrated ownership mindset with a strong bias for action to deliver successful project outcomes.</li>
<li>3&ndash;5 years of professional experience in IT project management, including planning, tracking, and executing projects that consistently meet deadlines, scope, and budgets.</li>
<li>Expertise in managing multiple concurrent projects, juggling priorities, and maintaining a clear focus on key objectives under tight deadlines.</li>
<li>Formal project management training or certification, such as PMP (Project Management Professional), CSM (Certified ScrumMaster), or equivalent.</li>
<li>Proficiency in utilizing project management tools such as Smartsheet, Basecamp, Microsoft Project, JIRA or Trello to plan, track, and report on progress.</li>
<li>Advanced understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches, with a strong ability to tailor strategies to meet specific project needs.</li>
<li>Strong experience with resource planning, budgeting, and scheduling to optimize team performance and achieve project objectives.</li>
<li>Hands-on experience in data migration and software implementation projects, specifically with accounting systems and related processes.</li>
<li>Skilled in business process analysis, process gap identification, and designing effective solutions, particularly in accounting workflows.</li>
<li>Exceptional communication and stakeholder management skills, with a proven ability to present complex information to diverse audiences, including executives and non-technical stakeholders.</li>
<li>Experience in creating comprehensive business requirements, functional specifications, and documentation to guide successful implementation and system adoption.</li>
<li>Strong organizational and time management skills, with the ability to balance competing priorities and adapt to evolving project needs.</li>
<li>Proven ability to lead cross-functional teams and influence without direct authority, fostering a collaborative and results-driven environment.</li>
<li>Flexibility to work across various time zones and travel up to 25% as required (must have a valid passport).</li>
</ul>
<p><b>Key Competencies in Project Management</b></p>
<ul>
<li><b>Strategic Planning: </b>Ability to align project goals with organizational objectives and customer needs, ensuring measurable business impact.</li>
<li><b>Risk Management: </b>Skilled at anticipating risks, implementing mitigation plans, and maintaining focus on project success.</li>
<li><b>Stakeholder Engagement: </b>Adept at managing expectations and securing buy-in from both internal and external stakeholders through effective communication.</li>
<li><b>Process Optimization</b>: Focus on streamlining workflows and identifying inefficiencies to drive continuous improvement in project delivery.</li>
<li><b>Quality Assurance: </b>Committed to delivering projects that meet or exceed customer expectations, with a focus on high-quality outcomes.</li>
<li><b>Leadership: </b>Proficient in motivating and guiding teams, fostering collaboration, and driving accountability to achieve project milestones.</li></ul><br>
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<p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p></div>

Implementation Coordinator

Science Interactive Group

<div><p><b>Position Summary</b></p>
<p>We are seeking a detail-oriented, tech-savvy, and service-driven <b>Implementation Specialist</b> to join our team. This role is ideal for someone who enjoys working closely with customers, guiding them through onboarding, and helping them successfully adopt educational technology platforms.</p>
<p>As an Implementation Specialist, you will play a key role in supporting new and existing customers. You will help onboard new faculty and institutional partners, assist with implementation tasks, manage incoming support requests, and develop educational resources that help users get the most out of our platform. This position combines customer support, onboarding, and customer education responsibilities.</p>
<p>The ideal candidate is proactive, organized, and passionate about helping educators succeed through technology.</p>
<p></p><h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li><b>Onboard new customers and faculty users</b>, guiding them through initial setup, platform configuration, and early adoption.</li>
<li>Monitor and respond to incoming support tickets using the company&rsquo;s ticketing system.</li>
<li>Troubleshoot and resolve Level 1 support issues, including platform navigation questions, user setup, and basic LMS integration questions.</li>
<li>Escalate complex technical issues to the appropriate internal teams (Technical Support, Product, IT or Curriculum) when necessary.</li>
<li><b>Create and maintain customer education materials</b>, including help center articles, onboarding guides, tutorials, and internal documentation.</li>
<li>Assist in developing onboarding resources such as training materials, walkthroughs, and user documentation.</li>
<li>Identify patterns or recurring issues in support tickets and collaborate with internal teams to improve documentation, processes, and the customer experience.</li>
<li>Provide clear, empathetic, and professional communication to instructors and institutional partners.</li>
<li>Build and maintain a foundational understanding of LMS integrations (Canvas, Blackboard, Moodle, etc.) and common implementation workflows.</li>
</ul>
<p></p><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>2+ years of experience in customer support, customer success, technical support, onboarding, or help desk roles (internships and academic experience welcome).</li>
<li>Strong written and verbal communication skills with an emphasis on clarity and professionalism.</li>
<li>Comfort learning and using new software platforms, CRM systems, and ticketing tools.</li>
<li>Strong organizational skills with the ability to manage multiple tasks and priorities.</li>
<li>Ability to work effectively in a remote, collaborative environment.</li>
<li>Experience creating documentation, guides, or training materials is a plus.</li>
<li>Basic familiarity with Learning Management Systems (Canvas, Blackboard, Moodle, etc.) or educational technology is a plus.</li></ul></div><p></p>

Implementation Specialist

Complete Payroll Processing Inc.

<div><p><b>Position Summary:</b></p><p>
Implementation Specialists will be assigned specific clients to service and support all aspects of their payroll setup process from quality assurance procedures for ensuring accurate data entry or importing, running special processes, correcting master file information, and other related issues.</p><p>
The Implementation Specialist's primary responsibilities will be to accurately key and reconcile payroll and Accounting information into the payroll software for clients.
</p><p><b>Essential Functions:</b></p><p>
As Implementation Specialist you will be responsible for:</p><ul><li>
Organizing client information to assure accurate entry of tax liabilities, employee demographics and year to date paycheck information</li><li>
Enter general ledger from chart of accounts</li><li>
Program time off formulas from client's time off policy into payroll software</li><li>
Client communication on a timely fashion to ensure every deadline is met</li><li>
Uses effective problem-solving skills to resolve data discrepancy issues</li><li>
Able to provide and/or receive feedback from supervisor and apply constructive criticism</li><li>
Follow documented company procedures to accomplished day to day work</li></ul><ul><li>
Provide ongoing maintenance for current clients.</li><li>
Provides support to the Transition Service Manager</li></ul><p>
</p><p><b>Non-Essential Duties:</b></p><ul><li>
Special projects assigned by Executive staff</li><li>
Miscellaneous duties as assigned by management</li></ul><p><b>
Minimum Qualifications (Knowledge, Skills and Abilities)</b></p><ul><li>
High school diploma is required. Associate Degree or higher in Business related field would be an asset</li><li>
Customer Service experience</li><li>
Self Motivated and goal oriented</li><li>
Demonstrated ability in problem solving</li><li>
PC literate, Microsoft Office (Excel, Word)</li><li>
Strong focus on customer satisfaction, quality service and attention to detail</li><li>
Ability to meet deadlines</li><li>
Flexibility to work in a team environment as well as individually</li><li>
Excellent telephone skills and Professional telephone etiquette</li><li>
Sufficient skill to type and enter alpha and numeric data</li><li>
Payroll Knowledge and/or Project Management experience are a plus</li></ul><p><b>
Decision-making Latitude:</b></p><ul><li>
Agrees to comply with the confidentiality policy.</li><li>
Uses independent judgment to provide solid client relationships.</li></ul><p><b>
Supervisory Responsibilities:</b></p><ul><li>
None.</li></ul><p><b>
Equipment / Software Used:</b></p><ul><li>
Personal Computer, Internet, Calculator, MS Office (Word, Excel), Google Suite, Evolution payroll software, Paytrain payroll training software, CRM software.</li></ul><p><b>
Financial Responsibilities:</b></p><ul><li>
None</li></ul><p><b>
Physical Demands and Work Environment</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
</p><p>While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
</p><p>The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
</p><p>The noise level in the work environment is usually moderate.
</p><p><b>Working Conditions:</b></p><p>
The scheduled workweek is a 5-day workweek - hours are Monday through Friday 8:30 AM to 5:00 PM, with a 30-minute lunch break. Pre-Approved overtime may be required.</p><p>
Salary Range (min) $22.50 - $33.75 (max)</p></div>

Interra Health

<div><p><b>Who We Are:</b><br>
<br>
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care&mdash;helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.</p><p><b>
The Role:</b></p><p>
As a customer facing member of the Support Team, the <b>Implementation Specialist</b> serves a key role as the face of Interra Health to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies. An organized planner to the core, you&rsquo;re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will train different users within the product and assist with communication and launch activities for each customer. Additionally, you&rsquo;ll be expected to run multiple projects concurrently, deal with changing priorities, while focusing on the success of our customers<br>
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<i>We welcome applicants from all U.S. time zones, though we have a preference for those based in Eastern time zones.</i></p><p><b>
What You&rsquo;ll Do:</b></p><ul><li><p>
Complete implementation and setup steps for newly signed customers within our product</p></li><li><p>
Interpret customer agreements to set up the implementation process</p></li><li><p>
Work closely with the development team on setting up technical integrations and configurations as needed</p></li><li><p>
Create documentation and training materials to provide support for customers and product end users</p></li><li><p>
Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals</p></li><li><p>
Respond to customer queries in a timely and accurate way, via phone, email, or chat</p></li><li><p>
Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions</p></li><li><p>
Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines</p></li><li><p>
Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers&rsquo; expectations</p></li><li><p>
Effectively work with other departments to meet or exceed customers&rsquo; expectations</p></li><li><p>
Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer</p></li><li><p>
Drive internal business owners to thoughtful and timely resolution and responses</p></li><li><p>
Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations</p></li></ul><p><b>
What You&rsquo;ll Bring:</b></p><ul><li><p>
High school diploma or equivalent required; with a minimum of three (3) years&rsquo; experience in a customer facing role</p></li><li><p>
Proficient in the use of Microsoft Office Suite</p></li><li><p>
Excellent verbal and written communication and presentation skills</p></li><li><p>
Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence</p></li><li><p>
Detail oriented with the ability to multitask and manage time</p></li><li><p>
Must be able to work independently while being a proactive team member</p></li><li><p>
Excellent project management, problem solving, influencing, and interpersonal skills</p></li><li><p>
Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines</p></li></ul><p><b>
You Will Enjoy This Role If:</b></p><ul><li><p>
You enjoy working with a wide range of different clients</p></li><li><p>
You enjoy learning technical skills about API Integrations</p></li></ul><p><b>
You probably won&rsquo;t enjoy this role if:</b></p><ul><li><p>
You expect to only manage a specific book of business as the workload may vary</p></li><li><p>
You don&rsquo;t enjoy being a cross-departmental communicator</p></li></ul><p><b>
Benefits &amp; Perks:</b></p><p>
Remote work environment with a flexible work schedule to encourage work-life balance</p><p>
Annual company offsite</p><p>
Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave</p><p>
 Medical, dental, and vision insurance for you and your family, plus a company funded FSA &amp; HSA (dependent on which medical plan you choose)</p><p>
401(k) company match</p><p>
One-time workspace reimbursement to help you optimize your remote workspace</p><p><i>
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</i></p><p></p><p>
Compensation Range: $66,420.75 - $88,561.00</p></div>

Aledade, Inc.

<div><div>The Implementation Specialist will play a critical role in the successful onboarding of partner practices to Aledade&rsquo;s tools, ensuring EHR systems are configured and optimized to enhance patient outcomes, reducing healthcare costs, and increasing operational efficiency. The role will require in-depth collaboration with practice stakeholders and the multidisciplinary Aledade team to facilitate the optimization of EHR systems and implement data-sharing strategies that align with Aledade&rsquo;s population health solutions and strategic ACO initiatives. This individual will be responsible for managing client-facing projects from start to finish, providing ongoing coaching and training to practice staff, and ensuring the full adoption of value-based care models.</div>
<h3 class="jobSectionHeader"><b>Primary Duties
</b></h3><div><h4 class="jobSectionHeader"><b>Project Management</b></h4>
<ul>
<li><p>Independently manage multiple implementation projects at various stages, ensuring that EHR optimization, Aledade tools, and workflows are delivered on time and meet stakeholder expectations.</p>
</li>
<li><div>Communicate project progress to internal and external stakeholders, including practice leadership, IT staff, and front-line staff, ensuring full alignment with implementation goals.</div>
</li>
<li><div>Deliver clear, concise, and structured training content on complex material, making it accessible for diverse audiences (practice executives, IT teams, clinical staff).</div>
</li>
<li><div>Consult independent medical practices while providing detailed assessment and recommendations for full adoption of outcomes centric, value based care models.</div>
</li>
<li><div>Support/Coach partner practices through change management.</div>
</li>
<li><div>Influence the adoption of Aledade&rsquo;s best practices and materials, driving engagement and commitment from practices throughout the implementation process.</div>
</li>
<li><p>Execute implementations at Aledade&rsquo;s high service level standards.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>Data Exchange and Integration</b></h4>
<ul>
<li><p>Ensure accurate data capture in EHR systems to generate quality measures and other reporting required for Aledade&rsquo;s services.</p>
</li>
<li><div>Collaborate with practices to develop and implement data-sharing strategies, ensuring that practices are able to seamlessly exchange data with Aledade.</div>
</li>
<li><p>Work with the team to design integrations and interfaces that support data sharing and population health analytics, ensuring data flow aligns with Aledade&rsquo;s reporting requirements.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>EHR System Optimization</b></h4>
<ul>
<li><p>Conduct comprehensive assessments to understand how practices are currently utilizing their EHR systems and identify opportunities for optimization.</p>
</li>
<li><div>Collaborate with multidisciplinary teams and practice stakeholders to implement EHR solutions that support ACO initiatives and population health goals.</div>
</li>
<li><div>Perform technical discovery to understand practices&rsquo; technical landscape (which systems are used, where data resides) and explaining data flow/integration scenarios.</div>
</li>
<li><div>Assist practices in fully leveraging their existing EHR systems (athena, eClinicalWorks, Epic, etc.) for strategic ACO initiatives, including optimizing workflows and ensuring full adoption of technology for population health insights.</div>
</li>
<li><div>Assist practices with MIPS compliance, providing guidance on using EHR systems to meet reporting requirements.</div>
</li>
<li><p>Stay informed on EHR vendor system updates and the implications of these changes for population health management.</p>
</li>
</ul><div><b>Provide Implementation/EHR Expertise</b></div>
<ul>
<li><div>Fully manage the execution of implementation initiatives from start to finish.</div>
</li>
<li><div>Lead resolution of complex technical and operational challenges using creative problem-solving approaches.</div>
</li>
<li><div>Guide practices through sophisticated Aledade App configuration, enablement, and EHR optimization scenarios.</div>
</li>
<li><div>Identify common approaches, such as templates or customized reports, that practices can use to achieve specific aims, such as Medicare Wellness Visits, Transitions of Care, Advance Care Planning, or Risk/Hierarchical Condition Categories.</div>
</li>
<li><div>Identify existing or develop new high-quality, adult learning optimized educational materials that can assist practice staff in understanding how best to utilize their EHR system or other 3rd party systems to align with value based care principles.</div>
</li>
<li><div>Understand relevant EHR vendor system updates specifically related to population health management.</div>
</li>
<li><div>Develop and support EHR-system-specific user groups composed of representatives from Aledade&rsquo;s ACO practices to identify best practices and training opportunities.</div>
</li>
<li><div>Serve as an in-house expert on at least 1-2 top-tier EHRs.</div>
</li>
</ul><div><b>Leadership/Mentoring</b></div>
<ul>
<li><div>Lead various program projects and provide thought partnership in designated areas while collaborating across internal teams.</div>
</li>
<li><div>Deep understanding and demonstrated ability to explain the business case behind initiatives to internal and external stakeholders.</div>
</li>
<li><div>Mentor and support team members, providing guidance on Implementation and EHR related tasks and initiatives.</div>
</li>
<li><div>Facilitate training sessions and develop educational material to enhance team member skills.</div>
</li>
<li><div>Think beyond their immediate team and contribute to making Aledade holistically better.</div>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Minimum Qualifications
</b></h3><div><ul><li><p>Bachelor's degree required; significant relevant work experience may be accepted in lieu of educational requirements.</p>
</li>
<li><p>4+ years experience working as a client-facing project lead in the healthcare industry (i.e., ambulatory practice, EHR vendor, health plan, hospital, government, management consulting) with a proven track record of creating, maintaining, and enhancing customer relationships and optimization of their EHR systems.</p>
</li>
<li><p>3+ years implementation or optimization experience with top-tier ambulatory EHRs and practice management software, preferably with expertise in Epic Ambulatory, NextGen, Athena, Greenway, or eClinicalWorks products.</p>
</li>
<li><p>This position will work remotely within the US and includes periodic travel to Aledade&rsquo;s Headquarters in Bethesda, MD, assigned markets, and partner practices.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Skills, Knowledge, and Abilities
</b></h3><div><ul><li><div>Self motivated and open to learn new EHR platforms/workflows.</div>
</li>
<li><div>Relevant competencies include developing and maintaining relationships with all team members, organizational skills, project management, critical thinking, problem solving, attention to detail, and effective written and verbal communication.</div>
</li>
<li><div>Results-oriented with the ability to prioritize and manage multiple projects in a fast paced, dynamic environment while maintaining focus on key goals.</div>
</li>
<li><div>Ability to lead and mentor team members, fostering a collaborative and supportive work environment.</div>
</li>
<li><div>Outstanding leadership, communication, and stakeholder management abilities</div>
</li>
<li><div>Passion for driving positive change in healthcare delivery and improving patient outcomes.</div>
</li>
<li><div>Experience developing and implementing innovative solutions in complex healthcare environments</div>
</li>
<li><div>Google's suite of tools, i.e., Gmail, Calendar, Documents, Sheets, Slides, and with planning and scheduling their own meetings.</div>
</li>
<li><div>Top candidates should be comfortable with Google's suite of tools, i.e., Gmail, Calendar, Documents, Sheets, Slides, and with planning and scheduling their own meetings.</div>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Physical Requirements
</b></h3><div>Sitting for prolonged periods of time. Extensive use of computers and keyboard.
</div><div><b>Who We Are:</b></div><div>
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.</div><div></div><div><b><br>
What Does This Mean for You?</b></div><div>
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.</div><div></div><div><br>
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:</div><div></div><div><br>
Flexible work schedules and the ability to work remotely are available for many roles</div><div>
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners</div><div>
Robust time-off plan (21 days of PTO in your first year)</div><div>
Two paid volunteer days and 11 paid holidays</div><div>
12 weeks paid parental leave for all new parents</div><div>
Six weeks paid sabbatical after six years of service</div><div>
Educational Assistant Program and Clinical Employee Reimbursement Program</div><div>
401(k) with up to 4% match</div><div>
Stock options</div><div>
And much more!</div><div></div><div><i><br>
At Aledade, we don&rsquo;t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.</i></div><div></div><div><br>
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants</div>
<p>
We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.</p></div>

Keeper Security

<div><p>Keeper is hiring a driven Implementation Specialist to join our B2B Support team. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.</p>
<p>
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and provide the most seamless onboarding experience for our customers.</p><br>
<p><b>
About Keeper</b></p>
<p>
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM&reg;, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.</p><br>
<p></p>
<p><b>
About the Role</b></p>
<p>
As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.</p><br>
<p></p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Oversee the delivery of Keeper's software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products</li>
<li>Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience</li>
<li>Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required</li>
<li>Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation</li>
<li>Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions</li>
<li>Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope</li>
<li>Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns</li></ul><br>
<p></p>
<p><b>
Minimum Qualifications</b></p>
<ul>
<li>2+ years of progressive experience in SaaS support and/or implementation</li>
<li>Experience with Salesforce</li>
<li>Experience with Google docs and MS-office tools</li>
<li>Experience in SaaS deployment with security software experience preferred</li>
<li>Proficiency in leading external customer engagements</li>
<li>Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships</li>
<li>Strong analytical and problem-solving skills</li>
<li>Ability to work independently and as part of a team, across global regions and time zones</li></ul><br>
<p></p>
<p><b>
 Preferred Qualifications</b></p>
<ul>
<li>Experience with project management tools such as Monday.com</li>
<li>French language skills</li>
<li>Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience</li></ul><br>
<p></p>
<p><b>
Benefits</b></p>
<ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401k (Roth/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above market annual bonuses</li></ul><br>
<p></p>
<p>
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal</p>
<p>
E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><br>
<p></p>
<p>
Classification: Exempt</p><p></p><div><br>
<p><b>
Keeper Candidate Privacy Notice</b></p>
<p>
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).</p>
<p>
1. <b>Data We Collect</b></p>
<p>
Information You provide:</p>
<ul>
<li>Contact details, CV/resume, cover letter</li>
<li>Employment history, qualifications, work eligibility</li>
<li>Application responses and uploaded documents</li>
</ul>
<p>Information We generate:</p>
<ul>
<li>Interview notes, assessments, communications</li>
<li>Scheduling information</li>
</ul>
<p>Information From Others:</p>
<ul>
<li>Recruiter/referral information who submit your profile</li>
<li>References (with your consent, before final offer)</li>
<li>Public professional profiles</li>
<li>Background verification (post offer)</li>
</ul>
<p>Voluntary Diversity and Equal Opportunity Information</p>
<ul>
<li>We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements</li>
</ul>
<p>2. <b>How We Use Your Data</b></p>
<ul>
<li>Assess your application and suitability</li>
<li>Manage interviews and recruitment workflow</li>
<li>Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</li>
<li>Comply with employment law obligations</li>
</ul>
<p>3. <b>Legal Basis</b></p>
<ul>
<li>Legitimate Interests (recruitment management, security and integrity of the hiring process)</li>
<li>Contracting steps (for progressed candidates)</li>
<li>Legal and regulatory compliance obligations; explicit consent where required</li>
</ul>
<p>4. <b>Who We Share Information With</b></p>
<p>
Internal:
</p><ul><li>HR, hiring managers, interviewers*, IT support for system administration</li>
</ul>
<ul><li>Note - diversity and equal opportunity data is not shared with hiring managers.</li></ul>
<p>
Third Parties:</p>
<p>
Service providers who assist with:</p>
<ul>
<li>Applicant tracking, recruitment systems and assessment providers</li>
<li>Background verification vendors (post offer)</li>
<li>Recruitment agencies (where applicable)</li>
<li>Tools to support communication, collaboration and to securely store your data</li>
</ul>
<p>Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.</p>
<p>
5. <b>International Transfers</b></p>
<p>
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
</p><p>6. <b>Security</b></p>
<p>
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.</p>
<p>
7. <b>Retention</b></p>
<p>
We keep your data for 24 months from your last application activity, then delete or anonymize it.
</p><p>Exceptions:</p>
<ul>
<li>You opt into our talent database for further retention by providing consent (extended retention)</li>
<li>You're hired (transfers to employee records)</li>
</ul>
<p>8. <b>Your Rights</b></p>
<p>
You have the following rights and can contact us at the email below to exercise them:</p>
<ul>
<li>Access, correct, or delete your data, subject to applicable law and retention requirements</li>
<li>Object to or restrict processing</li>
<li>Withdraw consent (where applicable)</li>
<li>Request data portability</li>
<li>Lodge a complaint with your data protection authority</li>
</ul>
<p>If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.</p>
<p>
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.</p>
<p>
9. <b>Automated Decisions</b></p>
<p>
Keeper does not make hiring decisions using solely automated processing.</p>
<p>
10. <b>Contact</b> - Candidates can send privacy questions to: privacy@keepersecurity.com</p></div></div><p></p>

Caterpillar

<div><p><b>Career Area:</b></p>
Product Support<p></p><p><b>
Job Description:</b></p><p></p><p><b>
Your Work Shapes the World at Caterpillar Inc.
</b></p><p></p><p>When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.</p><p></p><p>
The <b>Senior Manager - MineStar Global Implementation</b> leads Caterpillar&rsquo;s global MineStar implementation and project management organization, ensuring delivery of MineStar technologies to mining customers across all regions. This is a <b>leader‑of‑leaders role</b> with broad global scope&mdash;driving execution excellence, customer outcomes, portfolio performance, and the development of strong implementation leadership across the enterprise.</p><p>
In this role, you will shape how MineStar is delivered worldwide&mdash;setting strategy, establishing standards, and enabling regional teams to execute safely, consistently, and profitably on complex, high‑value mining technology programs.</p><p></p><p><b>
What You Will Do</b></p><ul><li><p>
Provide <b>global leadership</b> for MineStar implementation and project management, overseeing regional implementation managers and their teams across multiple geographies.</p></li><li><p>
Define and execute the <b>global MineStar implementation strategy</b>, ensuring high‑quality, safe, and predictable delivery for customers worldwide.</p></li><li><p>
Own <b>delivery excellence</b> for a global, multimillion‑dollar project portfolio, with accountability for scope, schedule, cost, quality, and customer satisfaction.</p></li><li><p>
Establish and maintain <b>global standards, governance, and best practices</b> for implementation, project management, and customer onboarding.</p></li><li><p>
Partner closely with <b>engineering, autonomous operations, training, and commercial teams</b> to align implementation capacity, technical readiness, and customer commitments.</p></li><li><p>
Lead <b>global resource planning and workforce deployment</b>, building talent pipelines to support both current execution and future growth.</p></li><li><p>
Monitor <b>portfolio health and global KPIs</b>, proactively identifying risks, removing obstacles, and escalating issues that impact delivery performance or financial outcomes.</p></li><li><p>
Provide executive oversight for <b>contract execution, major change orders, and complex customer escalations</b>.</p></li><li><p>
Drive <b>continuous improvement, operational discipline, and knowledge sharing</b> across regional implementation teams.</p></li><li><p><b>
Lead, coach, and develop regional implementation leaders</b>, with a strong focus on succession planning and leadership capability building.</p></li><li><p>
Represent the MineStar implementation organization in <b>enterprise, cross‑functional, and senior leadership forums</b>, including executive‑level customer engagement.</p></li></ul><p></p><p><b>
Leadership Scope &amp; Impact</b></p><ul><li><p>
Global accountability for MineStar implementation delivery across multiple regions and customer sites.</p></li><li><p>
Direct leadership of regional implementation managers and indirect leadership of global field implementation teams.</p></li><li><p>
Significant executive‑level customer exposure, influencing long‑term customer relationships and strategic outcomes.</p></li></ul><p></p><p><b>
What skills will you have:
</b></p><p><b>Technical Excellence:</b> <b>Proven success leading leaders and delivering large, complex technology programs</b> in industrial, mining, or other operational-related environments.<br>
<b>Relationship Management:</b> Extensive leadership <b>experience managing complex, global or regional implementation</b>, project management, or operations organizations. Ability to influence and collaborate across functions, regions, and cultures. Proven ability to lead across engineering, autonomous operations, training, and commercial teams.</p><p><b>
Service Excellence:</b> Strong <b>commercial acumen</b> with demonstrated experience managing large project portfolios and customer commitments.<br>
<b>Consulting:</b> Ability to define and deploy <b>global standards, processes, and best practices. Continuous improvement mindset with experience leading process optimization and knowledge sharing. </b>Workforce planning and global resource deployment expertise.</p><p><b>
Customer Focus:</b> Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.<br>
<b>Effective Communications:</b> Strong executive presence with the ability to influence at <b>senior leadership and customer executive levels.</b></p><p><b><br>
Top Candidates will also have:
</b></p><p>Bachelor&rsquo;s degree in Engineering, Technology, Business, or related field (advanced degree preferred).</p><p>
Experience with MineStar or similar large scale industrial / mining technology solutions.<br>
Experience in project management, systems implementation, or large capital programs.<br>
Experience operating in remote, site based, and customer embedded operating models.<br>
Demonstrated ability to scale organizations and standardize execution globally.</p><p></p><p><b>
Additional information:</b></p><p>
This position requires the candidate <b>to work full-time in the Tucson, AZ office.</b>
</p><p>Domestic relocation assistance is available.<br>
This position will require up to 50% travel.<br>
Sponsorship is not available.</p><p></p><p><b>
Summary Pay Range:</b></p>
$172,630.00 - $258,950.00<p></p><p>
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
</p><p></p><p><b>Benefits:</b></p><p>
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.</p><ul><li><p>
Medical, dental, and vision benefits*</p></li><li><p>
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*</p></li><li><p>
401(k) savings plans*</p></li><li><p>
Health Savings Account (HSA)*</p></li><li><p>
Flexible Spending Accounts (FSAs)*</p></li><li><p>
Health Lifestyle Programs*</p></li><li><p>
Employee Assistance Program*</p></li><li><p>
Voluntary Benefits and Employee Discounts*</p></li><li><p>
Career Development*</p></li><li><p>
Incentive bonus*</p></li><li><p>
Disability benefits</p></li><li><p>
Life Insurance</p></li><li><p>
Parental leave</p></li><li><p>
Adoption benefits</p></li><li><p>
Tuition Reimbursement</p></li></ul><p>
</p><ul><li>These benefits also apply to part-time employees</li></ul><p></p>
This position requires working onsite five days a week.<p></p>
Relocation is available for this position.<p></p>
Visa Sponsorship is not available for this position.<p></p><p><b>
Posting Dates:</b></p>
April 13, 2026 - April 26, 2026<p></p><p>
Any offer of employment is conditioned upon the successful completion of a drug screen.
</p><p></p><p>Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.</p><p></p><p>
Not ready to apply? Join our Talent Community.</p></div>

Senior Manager - MineStar Global Implementation

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Senior Manager - MineStar Global Implementation