implementation lead

Salt Dental Partners

<div>Overview:
<div>
Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care.</div><div></div><div><b><br>
Position Summary</b></div><div>
The RCM Implementation Lead will oversee the revenue cycle management aspects of dental practice migrations to the company&rsquo;s preferred Practice Management System (PMS). This role will work closely with the migration team to ensure a seamless transition of RCM data points, minimize disruptions, and train office teams on best practices for financial workflows. The ideal candidate will have hands-on experience in dental revenue cycle management, particularly with Cloud 9 and Denticon, and a strong background in SOP development and training delivery.</div><div></div><div><b><i><br>
This role will require nationwide travel up to 65%.</i></b></div>
Responsibilities:
<div><b>
Pre-Migration RCM Oversight:</b></div><ul><li>
Conduct thorough RCM data assessments before migration to ensure accuracy and completeness.</li><li>
Identify and resolve potential issues in data mapping, including patient balances, insurance claims, and contracts.</li><li>
Work with the migration team to ensure all revenue cycle functions transition smoothly to the new PMS.</li></ul><div><b>
On-Site Training &amp; Implementation Support:</b></div><ul><li>
Serve as the primary RCM trainer for office teams post-migration, ensuring proficiency including but not limited to:<ul><li>
Insurance eligibility verification</li><li>
Contract creation and management</li><li>
Collecting and applying co-payments</li><li>
Submitting and tracking insurance claims</li><li>
Best practices for patient and insurance accounts receivable (AR)</li></ul></li><li>
Provide hands-on training sessions, both in-person and virtual, tailored to the needs of each office.</li></ul><div><b>
Standard Operating Procedures &amp; Best Practices:</b></div><ul><li>
Develop and maintain SOPs related to RCM workflows in the new PMS.</li><li>
Update documentation based on system enhancements, compliance updates, and company policies.</li><li>
Ensure office teams adhere to RCM best practices for optimal cash flow and compliance.</li></ul><div><b><br>
Collaboration &amp; Continuous Improvement:</b></div><ul><li>
Work cross-functionally with IT, Operations, and the RCM department to address post-migration challenges.</li><li>
Gather feedback from offices to improve training materials and system workflows.</li><li>
Monitor RCM performance metrics post-conversion and provide recommendations for improvement.</li></ul>
Qualifications:
<ul><li>5+ years of experience in dental revenue cycle management</li><li>
Ability to travel nationwide up to 50%</li><li>
Proven ability to create and update SOPs and training materials</li><li>
Experience delivering in-person and virtual training</li><li>
Strong understanding of dental insurance billing, AR management, and financial workflows</li><li>
Ability to travel frequently to offices as needed during migrations</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
Hands-on experience with Cloud 9 and Denticon preferred</li><li>
Experience in multi-location dental practice management</li><li>
Knowledge of practice transitions and data migration best practices</li><li>
Strong problem-solving skills and ability to adapt to fast-changing environments</li></ul><div><b>
Benefits</b></div><ul><li>
Competitive salary and performance-based incentives</li><li>
Comprehensive benefits package (medical, dental, vision)</li><li>
Opportunities for professional development and growth</li><li>
Flexible work environment with multi-site travel</li></ul><div></div><div><br>
SALT Dental Partners offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off in order to attract, develop, and retain our employees.</div><div><br>
SALT Dental Partners offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.</div><div><br>
Recruiting firms may not submit candidate resumes via e-mail. Recruiters are directed to contact one of our Human Resources representatives regarding current vacancies.</div><div><br>
For more information on our career opportunities and benefits, please connect with us at recruiting@saltdentalpartners.com.</div></div>

RCM Implementation Lead

SANAULLAH & CO.

<p>The <i>AI Implementation &amp; Automation Lead </i>will be responsible for the end-to-end digital transformation of the firm&rsquo;s workflow. The goal is to move from manual, paper-heavy processes to an &quot;AI-First&quot; consultancy model, reducing turnaround time by 50% and enabling the 4x revenue growth strategy.</p><p><b>1. Workflow Auditing &amp; AI Integration:</b></p><ul><li>Process Mapping: Audit existing manual workflows for Tax Filing, Company Incorporation, and Trademark Research.</li><li>Tool Selection: Identify and deploy AI tools for document extraction (OCR), legal research automation, and automated drafting of Shariah-compliant contracts.</li><li>CRM Automation: Implement an AI-driven Client Relationship Management (CRM) system that automatically sends tax deadlines and reminders to clients.</li></ul><p><b>2. Data Management &amp; Security</b></p><ul><li>Internal Knowledge Base: Build a private, secure GPT-style &quot;Firm Intelligence&quot; bot trained on Sanaullah &amp; Co.&rsquo;s past case files, FBR rulings, and Pakistan&rsquo;s Tax Ordinances for instant internal referencing.</li><li>Compliance: Ensure all AI tools comply with Pakistan&rsquo;s data privacy laws and maintain client confidentiality.</li></ul><p><b>3. Operational Efficiency</b></p><ul><li>Drafting Automation: Reduce the time taken to draft &quot;Legal Opinions&quot; or &quot;Audit Responses&quot; from hours to minutes using fine-tuned LLM templates.</li><li>Bot-Led Client Onboarding: Create an AI chatbot for the website to qualify leads and collect initial documents (NTN, CNIC, Incorporation certificates) without human intervention.</li></ul><p><b>4. Staff Training &amp; Adoption</b></p><ul><li>Upskilling: Conduct weekly workshops to train the CAs, CMAs, and Lawyers on how to use AI for faster research and communication.</li><li>Performance Tracking: Monitor the &quot;Time-per-Task&quot; metric to ensure AI implementation is actually resulting in faster delivery.</li></ul><p><b>Requirements: </b></p><ul><li>A Master&rsquo;s degree preferred in AI, Automation, or Digital Transformation will be an added advantage with professional finance education CA/ACCA/ICMA/CIMA certifications will be an edge.</li><li>5&ndash;8 years of relevant experience in AI implementation, process automation, or digital transformation roles, preferably within professional services, consulting, fintech, or SaaS based company.</li><li>Proficiency in No-Code/Low-Code automation (Zapier, Make.com), AI LLMs (Claude, GPT-4, Gemini), and Prompt Engineering.</li><li>Strong Understanding of the Pakistani Tax/Legal landscape (FBR, SECP, IPO) is a massive plus.</li><li>Ability to identify which tasks should be automated and which require the &quot;human touch&quot; of a partner.</li><li>Experience integrating APIs, CRM systems, document management systems, and workflow automation tools.</li><li>Strong written and verbal communication skills with the ability to translate technical concepts into business-friendly language.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs500,000.00 per month</p><p>Work Location: In person</p>

AI Implementation & Automation Lead

Accenture

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3><p><b>
Accenture Technology:</b><br>
With unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we offer tailored solutions for addressing our clients' most complex business challenges. With over 100 innovation hubs globally, we empower clients to continuously innovate at speed and scale&mdash;helping them gain a competitive advantage. Harness innovation, intelligence, and industry expertise paired with the latest technologies to transform businesses at scale. Visit us at www.accenture.com.</p><p><b>
General Qualifications:</b><br>
Our Business Function Implementation Leads are pivotal in driving transformation and improving performance across business functions. As subject-matter experts, they lead planning and execution efforts while fostering collaboration across teams to deliver innovative solutions. Their deep expertise in Oracle HCM Cloud Talent Management and process optimization enables them to engage with high-impact projects and deliver exceptional results.</p><p><b>
Responsibilities:</b></p><ul><li>
Plan, design, and lead the implementation of business solutions to improve end-to-end performance.</li><li>
Ensure solutions align with business requirements through process analysis, organizational structure definition, and strategic planning.</li><li>
Collaborate with stakeholders to drive innovative strategies that enhance implementation accuracy and business function outcomes.</li><li>
Foster team collaboration and promote open communication to improve performance and knowledge sharing.</li><li>
Lead data-driven decision-making to optimize processes and improve overall efficiency.</li><li>
Identify opportunities for innovation and ensure alignment with industry best practices.</li><li>
Mentor team members, supporting their professional growth and enhancing their skillsets in Oracle HCM Cloud technologies.</li><li>
Refine implementation methodologies to deliver measurable improvements aligned with organizational goals and strategies.</li></ul></div>
<br>
<div><p><b>Job Qualifications:</b></p><p><b>
Basic Qualifications:</b></p><ul><li>
Minimum of 8-10 years of experience in implementing business functions and working with Oracle HCM Cloud.</li><li>
Expertise in Oracle HCM Cloud Talent Management.</li><li>
Bachelor&rsquo;s Degree in a relevant field of study.</li></ul><p><b>
Preferred Skills:</b></p><ul><li>
Advanced proficiency in Oracle HCM Cloud Learning and Oracle HCM Cloud Dynamics Skills.</li><li>
Master expertise in Oracle HCM Cloud Core HR and Oracle HCM Cloud BI Reporting and Analytics.</li><li>
Strong leadership skills and the ability to drive decisions across teams.</li><li>
Advanced knowledge of innovation and process optimization strategies.</li></ul></div>

Oracle HCM Associate Manager (Fusion)

Baker Tilly Canada

<div><h1 class="jobSectionHeader"><b>Overview</b></h1><p></p><p>
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world&rsquo;s leading financial centers &ndash; New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.</p><p>
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.</p><p></p><p>
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.</p><p></p><p><i>
Baker Tilly is an equal </i><i>opportunity/affirmative</i><i> action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.</i></p><p></p><p><i>
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (&quot;search firm&quot;) for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.</i></p><p></p><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><p><br>
Baker Tilly has an incredible career opportunity for an <b>Engagement Lead &ndash; Tekion / DMS Implementation </b>to join our growing Digital Consulting team.<br>
<br>
Baker Tilly&rsquo;s Digital Consulting Practice combines deep functional, industry, and technical capabilities to help clients solve their toughest enterprise digital challenges. Baker Tilly Digital is focused on the integration of advanced technologies with core business transformational services to support companies in successfully navigating the complexities of digital transformations.<br>
</p><p>
<br>
<b>You Will Enjoy This Role If...
</b></p><ul><li><p>You are looking for your next challenge, crave variety where no day is the same and feel your skills and experience can be better utilized</p></li><li><p>
You are looking to make an impact as part of a fast growing, innovative practice where your hard work and creativity can help us continue to build our brand as a firm</p></li><li><p>
You have a passion for leading transformation, enabling an organization to meet objectives on time and on budget
</p></li><li><p>You do your best work when you are part of a talented, down-to-earth team that thrives in collaboration and truly enjoys working together to meet client needs in a variety of industries</p></li><li><p>
You feel valued when you are provided the resources and support to continually sharpen your skills and build your career <i>now, for tomorrow</i></p></li></ul><p></p><p><b>
What You Will Do</b></p><ul><li><p>
Lead a team of Baker Tilly and client resources through definition and delivery of transformation projects, with a focus on the auto dealership industry and the implementation of the Tekion Dealer Management Systems (DMS)</p></li><li><p>
Proactively identify and develop complementary value-added services for automotive dealerships, including process improvement initiatives and broader digital transformation opportunities that enhance operational efficiency and customer experience.</p></li><li><p>
Develop, manage, and measure effectiveness of project approach and plans aligned to critical phases of implementation (analyze, design, build, test, deploy) and/or long-term roadmaps which describe delivering large-scale solutions via a series of projects</p></li><li><p>
Lead the delivery of product training to dealer staff across departments (sales, service, parts, accounting)</p></li><li><p>
Elicit and define requirements using multiple methods such as interviews, document analysis, workshops, surveys, site visits, etc.</p></li><li><p>
Manage and implement multiple projects through delegation, coordination, communication, and organization. Coordinate deployment of projects included staffing resources, deadlines, and end user expectations</p></li><li><p>
Ensure that all projects are properly documented, which includes a business case, business requirements, and implementation plan, maintaining document requirements for project managers and business owners</p></li><li><p>
Manage third party vendor relationships to resource specific development needs</p></li><li><p>
Act as the liaison among the executive committee members, stakeholders, and development team including identification and mitigation of project risks and issues</p></li><li><p>
Support the development of the Enterprise Transformation practice from go-to-market activities to delivery methodology standards and team development</p></li><li><p>
Provide functional expertise based on your specific skills and background</p></li><li><p>
Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community</p></li><li><p>
Invest in your professional development individually and through participation in firm wide learning and development programs</p></li><li><p>
Support the growth and development of team members and clients through the Baker Tilly Value Architect model, helping associates meet their professional goals</p></li><li><p>
Enjoy friendships, social activities and team outings that encourage a work-life balance</p></li></ul><p></p><p><b>
Successful candidates will have:</b></p><ul><li><p>
Bachelor&rsquo;s degree in relevant field</p></li><li><p>
Minimum of seven (7) years of related experience, including 3 years of auto dealership industry experience; consulting experience highly preferred</p></li><li><p>
Minimum of three (3) years&rsquo; experience with auto dealership processes, terminology, and workflows (sales, service, parts, accounting)</p></li><li><p>
Experience leading teams in the implementation of Tekion DMS; Tekion Certified Professional (TCP) qualification highly preferred</p></li><li><p>
Experience managing senior-level client relationships and working across an organization with multiple stakeholders</p></li><li><p>
Ability to lead and supervise others, provide exceptional client service, see the &quot;big picture&quot; as well as the details, display appropriate ethical knowledge, and exhibit a sense of urgency and commitment to quality and the timely completion of projects</p></li><li><p>
Ability to decompose scope into detailed activities and deliverables, then conduct work package handoff to delivery resources from Baker Tilly, client teams, and third-party vendors</p></li><li><p>
Ability to manage multiple projects/initiatives simultaneously, with a willingness to support different workstreams as needed</p></li><li><p>
Ability to think creatively to solve problems gained through prior experience, education, training to resolve issues and remove project obstacles</p></li><li><p>
Demonstrated management, analytical, organization, interpersonal, project management, communication, and highly developed Microsoft Suite (Word, Excel, PowerPoint) skills</p></li><li><p>
Project experience with full lifecycle application development (e.g. requirements gathering, use case development, system analysis and design, integration, testing, deployment)</p></li><li><p>
Experience with Agile software delivery management tools and techniques (Scrum, JIRA, confluence) is a plus</p></li><li><p>
Project/program management certification (e.g. PMP, PgMP) and/or Agile certification (e.g. PMI-ACP, CSM, PSM. SAFe POPM) is a plus</p></li><li><p>
Ability to travel as needed (up to 100%) and work outside of core business hours for client engagements</p></li><li><p>
The compensation range for this role is $137,600 - $206,380. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.</p></li></ul></div>

Engagement Lead - Tekion Implementation (Experienced Manager)

Osc Global

<div><p><b>Position Overview</b></p><br>
<p>
This role will serve as the overall implementation lead for the implementation of the PeopleSoft Financial module (FSCM). This position will be responsible for working with the customer to define functional requirements and develop a PeopleSoft FSCM design. <b>T</b></p><p></p><p><b><br>
his position is subject to contract award.</b></p><p></p><p><b><br>
Major Activities (Typical Duties/Responsibilities)</b></p>
<ul>
<li>Lead the effort to translate business requirements into a PeopleSoft implementation plan and oversee the implementation of that plan, working with the technical team.</li>
<li>Establish clear communication and coordination among stakeholders, developers, and teams to drive change. Provide regular updates and checkpoints to ensure alignment and smooth implementation of new opportunities and process adaptations.</li>
<li>Provide technical guidance and support across the project team.</li>
<li>Maintain data security protocols and ensure data privacy and compliance with policy and regulation for this project.</li>
<li>Coordinate with the Project Manager on schedule and resources.</li></ul><br>
<p></p>
<p><b>
Knowledge/Skills/Abilities</b></p><br>
<ul>
<li>Functional experience with financial processes and accounting procedures including general ledger, project posting, cash management, accounts payable and receivables, and billing.</li>
<li>Working knowledge of processes and procedures around SOX processes and Audits.</li>
<li>In-depth understanding of financial processes and principles.</li>
<li>Experience gathering and analyzing system requirements.</li>
<li>Expertise with PeopleSoft version 9.2 and higher.</li>
<li>Experience and understanding in financial data and data mapping</li>
<li>Ability to communicate, and lead requirements gathering sessions in a multi-customer environment.</li>
<li>Experience with ERP implementations and deployments.</li>
<li>Able to analyze client&rsquo;s needs, and design solutions to solve the defined problem. Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.</li>
<li>Provide experienced leadership and technical direction.</li>
<li>A problem solver and critical thinker that is able to make multifaceted decisions on solutions to meet client needs.</li>
<li>A thought leader who recommends operational strategies and plans with direct impact on results.</li>
<li>Strong ability to analyze documents and categorize appropriately.</li>
<li>Work independently, as well as on a team and with minimal supervision.</li>
<li>Make decisions, solve problems, and exercise excellent judgment.</li>
<li>Work well under pressure and independently prioritize workload, while working on multiple projects.</li>
<li>Ability to research, organize, and analyze technical information with particular attention to accuracy and detail.</li>
<li>Excellent written and verbal communication skills; including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing, and proofreading skills.</li>
<li>Proficient using Microsoft Office products, such as Word, Excel and PowerPoint, and industry-standard computer software and databases.</li>
<li>High degree of sensitivity regarding confidential information.</li></ul><br>
<p></p>
<p><b>
Physical Abilities</b></p><br>
<ul>
<li>Sufficient fine motor skills for the use of computers, with an ability to withstand repetitive keyboarding for extended periods of time.</li>
<li>Visual and communications ability adequate to perform the essential functions of the job.</li>
<li>Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.</li>
<li>Ability to push, pull, carry, and lift objects weighing up to 10 pounds on a regular basis, and greater weights on an occasional basis.</li></ul><br>
<p></p>
<p><b>
Minimum Qualifications</b></p>
<ul>
<li>Bachelor&rsquo;s Degree in a related field and 8 or more years of related experience or an equivalent combination of education, training, and experience.</li>
<li>10 years' experience with PeopleSoft FSCM.</li>
<li>Must pass a pre-employment background check.</li>
<li>Must pass pre-employment drug screening.</li>
<li>Applicants are required to have REAL ID ACT compliant documentation at time of hire and nothing on record that would prohibit you from gaining access to Department of Energy sites.</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b></p><br>
<ul>
<li>12+ Years of IT Service or Consulting experience</li></ul><br>
<p></p>
<p><b>
Benefits: </b>OSC Technical Solutions offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401k with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits.</p><p></p><p><br>
OSC Technical Solutions does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. OSC Technical Solutions adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. OSC Technical Solutions reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.<br>
</p><p></p><br>
<p>OSC Technical Solutions participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.</p><p></p><p><b><br>
Reasonable Accommodation:</b></p>
<p>
OSC Technical Solutions will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC Global, LLC or any of its subsidiaries, please email recruiting@ciri.com.</p><p></p><p><b><br>
Important Employment Notice: Federal Contract &amp; RCW 49.44.240:</b></p>
<p>
Due to our status as a federal contractor operating within the State of Washington, all applicants and employees must adhere to federal law, which classifies cannabis as a Schedule I controlled substance.</p>
<p>
While Washington State&rsquo;s RCW 49.44.240 (which generally prohibits employers from discriminating against an applicant based on their lawful use of cannabis off-site and during working hours) is state law, it does not supersede federal requirements.</p><p></p><p><i><br>
Zero-Tolerance Policy and Disqualification</i></p>
<ul>
<li>Prohibition: The use, possession, or distribution of cannabis is strictly prohibited for all employees, regardless of state law.</li>
<li>Testing: Applicants will be subject to pre-employment drug screening that includes testing for cannabis.</li>
<li>Disqualification: A positive test result for cannabis will result in immediate disqualification from consideration for employment, as mandated by our federal contract obligations.</li></ul><br>
<p></p>
<p>
All applicants must be able to comply with all federal regulations, including those concerning controlled substances, as a condition of employment.</p><p></p><p><br>
In compliance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Hanford Field Office (HFO) direction, employees issued initial badges on or after September 1st, 2025, are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation encompasses multiple areas of eligibility and includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.</p></div>

Application Developer - Software Engineer IV

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division</b><br>
FAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.<br>
<br>
<b>The Position</b><br>
The Implementation Engineer is responsible for the successful deployment, configuration, and onboarding of customers onto proprietary software solutions. This role serves as the technical lead during the post‑sale implementation phase, working closely with customers to install, configure, and validate software within their environment while ensuring a smooth transition to the Support team.</p></div><div><p>
This position requires a strong engineering mindset, solid Windows and networking fundamentals, excellent English communication skills (verbal and written), strong Excel and data manipulation abilities, working knowledge of SQL, and a passion for improving implementation processes and customer outcomes.</p></div><p></p><div><p><b><br>
Key Responsibilities</b></p></div><div><p><b>
Customer Implementation &amp; Project Management</b></p></div><div><ul><li><p>
Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale.</p></li></ul></div><div><ul><li><p>
Communicate clearly and professionally with customers via meetings, calls, and written correspondence.</p></li></ul></div><div><ul><li><p>
Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines.</p></li></ul></div><div><ul><li><p>
Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.</p></li></ul></div><div><p><b><br>
Software Configuration &amp; Deployment</b></p></div><div><ul><li><p>
Configure proprietary software and associated add-ons based on each customer&rsquo;s unique business, technical requirements, and contract scope.</p></li></ul></div><div><ul><li><p>
Review customer environments, workflows, and setup needs to deliver tailored software configurations.</p></li></ul></div><div><ul><li><p>
Install software in customer environments, including:</p></li></ul></div><div><ul><li><p>
On-premises PC or Windows Server installations</p></li></ul></div></div><div><div><ul><li><p>
SaaS deployments using Microsoft Remote Desktop or similar technologies</p></li></ul></div><div><ul><li><p>
Clearly document installation and configuration steps for both customers and internal teams.</p></li></ul></div><div><p><b><br>
Data Preparation, Validation &amp; Analysis</b></p></div><div><ul><li><p>
Work with customer-provided data files (Excel, CSV) during implementation.</p></li></ul></div><div><ul><li><p>
Review, validate, and manipulate data to ensure compatibility with system requirements.</p></li></ul></div><div><ul><li><p>
Perform data cleanup, formatting, transformations, and integrity checks prior to import.</p></li></ul></div><div><ul><li><p>
Utilize basic SQL queries to:</p></li></ul></div><div><ul><li><p>
Validate data accuracy</p></li></ul></div><div><ul><li><p>
Troubleshoot data issues</p></li></ul></div><div><ul><li><p>
Perform spot checks and verification during implementation</p></li></ul></div><div><ul><li><p>
Validate imported data for accuracy and completeness post import.</p></li></ul></div><div><p><b><br>
Technical Support During Implementation</b></p></div><div><ul><li><p>
Provide hands-on technical assistance and clearly communicate troubleshooting steps and resolutions to customers.</p></li></ul></div><div><ul><li><p>
Collaborate with internal teams (Support, Development, Sales, Training) to address technical challenges or requirement gaps.</p></li></ul></div><div><ul><li><p>
Translate technical concepts into clear, customer-friendly explanations for non-technical users.</p></li></ul></div><div><p><b><br>
Customer Education &amp; Knowledge Transfer</b></p></div><div><ul><li><p>
Educate customers on required software functionality during the implementation phase through verbal instruction and written documentation.</p></li></ul></div><div><ul><li><p>
Guide customers through data entry processes and review data for completeness and accuracy.</p></li></ul></div><div><ul><li><p>
Ensure customers understand system usage, workflows, and best practices prior to go-live.</p></li></ul></div><div><p><b><br>
Transition &amp; Handoff</b></p></div></div><div><div><ul><li><p>
Coordinate a smooth transition from Implementation to Support upon project completion.</p></li></ul></div><div><ul><li><p>
Communicate implementation outcomes, configuration details, and known considerations to the Support and Training teams.</p></li></ul></div><div><ul><li><p>
Organize and lead handoff meetings with customers and internal teams to ensure continuity of service.</p></li></ul></div><div><p><b><br>
Process Improvement &amp; Professionalism</b></p></div><div><ul><li><p>
Continuously identify opportunities to improve implementation processes, data handling workflows, and documentation.</p></li></ul></div><div><ul><li><p>
Maintain a professional, customer-centric approach in all written and verbal communication.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned by the Implementation Team Lead.</p></li></ul></div><p></p><div><p><b><br>
Required Qualifications</b></p></div><div><ul><li><p>
Proficiency with Windows 10 and Windows 11</p></li></ul></div><div><ul><li><p>
Experience with Windows Server 2012 or newer</p></li></ul></div><div><ul><li><p>
Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)</p></li></ul></div><div><ul><li><p>
Strong English communication skills, both verbal and written</p></li></ul></div><div><ul><li><p>
Strong proficiency in Microsoft Excel, including:</p></li></ul></div><div><ul><li><p>
Working with large datasets</p></li></ul></div><div><ul><li><p>
Formulas and functions</p></li></ul></div><div><ul><li><p>
Filtering, sorting, and data validation</p></li></ul></div><div><ul><li><p>
Experience working with CSV and flat-file data formats</p></li></ul></div><div><ul><li><p>
Ability to clean, transform, and validate data for system imports</p></li></ul></div><div><ul><li><p>
Strong troubleshooting, analytical, and problem-solving skills</p></li></ul></div></div><div><div><ul><li><p>
Demonstrated engineering mindset with attention to detail</p></li></ul></div><div><ul><li><p>
Ability to manage multiple implementation projects simultaneously</p></li></ul></div><div><ul><li><p>
Customer-focused attitude with a high level of professionalism</p></li></ul></div><p></p><div><p><b><br>
Preferred / Nice-to-Have Qualifications</b></p></div><div><ul><li><p>
Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)</p></li></ul></div><div><ul><li><p>
Experience implementing enterprise or SaaS software</p></li></ul></div><div><ul><li><p>
Familiarity with Remote Desktop Services or virtualized environments</p></li></ul></div><div><ul><li><p>
Experience supporting or executing data imports during software implementations</p></li></ul></div><div><ul><li><p>
Experience creating or reviewing data mapping and import templates</p></li></ul></div><div><ul><li><p>
Experience producing customer-facing technical documentation</p></li></ul></div><div><ul><li><p>
Background in software implementation, systems administration, or technical support</p></li></ul></div><div><ul><li><p>
Experience working cross-functionally with Support, Sales, or Development teams</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Implementation Specialist

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 FAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 The Implementation Engineer is responsible for the successful deployment, configuration, and onboarding of customers onto proprietary software solutions. This role serves as the technical lead during the post‑sale implementation phase, working closely with customers to install, configure, and validate software within their environment while ensuring a smooth transition to the Support team.
 <br/>
 <br/>
 This position requires a strong engineering mindset, solid Windows and networking fundamentals, excellent English communication skills (verbal and written), strong Excel and data manipulation abilities, working knowledge of SQL, and a passion for improving implementation processes and customer outcomes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Implementation &amp; Project Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale.
  </li>
  <li>
   Communicate clearly and professionally with customers via meetings, calls, and written correspondence.
  </li>
  <li>
   Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines.
  </li>
  <li>
   Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Software Configuration &amp; Deployment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Configure proprietary software and associated add-ons based on each customer&rsquo;s unique business, technical requirements, and contract scope.
  </li>
  <li>
   Review customer environments, workflows, and setup needs to deliver tailored software configurations.
  </li>
  <li>
   Install software in customer environments, including:
  </li>
  <li>
   On-premises PC or Windows Server installations
  </li>
  <li>
   SaaS deployments using Microsoft Remote Desktop or similar technologies
  </li>
  <li>
   Clearly document installation and configuration steps for both customers and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Preparation, Validation &amp; Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with customer-provided data files (Excel, CSV) during implementation.
  </li>
  <li>
   Review, validate, and manipulate data to ensure compatibility with system requirements.
  </li>
  <li>
   Perform data cleanup, formatting, transformations, and integrity checks prior to import.
  </li>
  <li>
   Utilize basic SQL queries to:
  </li>
  <li>
   Validate data accuracy
  </li>
  <li>
   Troubleshoot data issues
  </li>
  <li>
   Perform spot checks and verification during implementation
  </li>
  <li>
   Validate imported data for accuracy and completeness post import.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Support During Implementation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide hands-on technical assistance and clearly communicate troubleshooting steps and resolutions to customers.
  </li>
  <li>
   Collaborate with internal teams (Support, Development, Sales, Training) to address technical challenges or requirement gaps.
  </li>
  <li>
   Translate technical concepts into clear, customer-friendly explanations for non-technical users.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Education &amp; Knowledge Transfer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Educate customers on required software functionality during the implementation phase through verbal instruction and written documentation.
  </li>
  <li>
   Guide customers through data entry processes and review data for completeness and accuracy.
  </li>
  <li>
   Ensure customers understand system usage, workflows, and best practices prior to go-live.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Transition &amp; Handoff
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate a smooth transition from Implementation to Support upon project completion.
  </li>
  <li>
   Communicate implementation outcomes, configuration details, and known considerations to the Support and Training teams.
  </li>
  <li>
   Organize and lead handoff meetings with customers and internal teams to ensure continuity of service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process Improvement &amp; Professionalism
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuously identify opportunities to improve implementation processes, data handling workflows, and documentation.
  </li>
  <li>
   Maintain a professional, customer-centric approach in all written and verbal communication.
  </li>
  <li>
   Perform other duties as assigned by the Implementation Team Lead.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency with Windows 10 and Windows 11
  </li>
  <li>
   Experience with Windows Server 2012 or newer
  </li>
  <li>
   Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)
  </li>
  <li>
   Strong English communication skills, both verbal and written
  </li>
  <li>
   Strong proficiency in Microsoft Excel, including:
  </li>
  <li>
   Working with large datasets
  </li>
  <li>
   Formulas and functions
  </li>
  <li>
   Filtering, sorting, and data validation
  </li>
  <li>
   Experience working with CSV and flat-file data formats
  </li>
  <li>
   Ability to clean, transform, and validate data for system imports
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills
  </li>
  <li>
   Demonstrated engineering mindset with attention to detail
  </li>
  <li>
   Ability to manage multiple implementation projects simultaneously
  </li>
  <li>
   Customer-focused attitude with a high level of professionalism
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred / Nice-to-Have Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)
  </li>
  <li>
   Experience implementing enterprise or SaaS software
  </li>
  <li>
   Familiarity with Remote Desktop Services or virtualized environments
  </li>
  <li>
   Experience supporting or executing data imports during software implementations
  </li>
  <li>
   Experience creating or reviewing data mapping and import templates
  </li>
  <li>
   Experience producing customer-facing technical documentation
  </li>
  <li>
   Background in software implementation, systems administration, or technical support
  </li>
  <li>
   Experience working cross-functionally with Support, Sales, or Development teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


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