implementation manager

Chamberlain Group

<div>Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster&reg; and Chamberlain&reg; , are found in 51+ million homes, and 14 million+ people rely on the myQ&reg; app daily. 
Essential Duties and Responsibilities (in descending order of percentage of time required)<ul><li>
Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation</li><li>
Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget</li><li>
Communicate with stakeholders to identify and resolve issues throughout implementation process</li><li>
Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions</li><li>
Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics</li><li>
Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability</li><li>
Ensure all testing scenarios have been documented and have passed testing prior to solution go-live</li><li>
Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success</li><li>
Conduct training on the new software or system to users who will be impacted by the implementation</li><li>
Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively</li><li>
Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG&rsquo;s values and behaviors.</li><li>
Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.</li><li>
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.</li><li>
Protect Chamberlain Group&rsquo;s reputation by keeping information confidential.</li><li>
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.</li><li>
Contribute to the team effort by accomplishing related results and participating on projects as needed.</li></ul> 
Minimum Qualifications (requirements necessary to perform listed duties and responsibilities)
Education/Certifications:<ul><li>
Bachelor&rsquo;s degree in related field</li><li>
Experience:</li><li>
7+ years in customer facing role and/or project management role</li><li>
Experience with contract negotiations</li><li>
Experience leading process improvement projects</li><li>
Experience working with software</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
High sense of urgency</li><li>
Strong sense of Customer Advocacy</li><li>
Proven track record of successful project implementations</li><li>
Excellent communication, presentation, and interpersonal skills</li><li>
Ability to work independently and with a team to meet deadlines</li><li>
Ability to recognize and articulate trends and insights across the customer base</li><li>
Change agent, able to drive new processes and streamline existing ones</li></ul>
Other:<ul><li>
Ability to travel up to 70% - domestically and internationally; valid drivers license</li></ul> 
Preferred Qualifications
Education/Certifications:<ul><li>
Bachelor&rsquo;s degree in business (Supply Chain preferred), engineering (Industrial preferred); Master&rsquo;s Degree in related discipline</li><li>
Lean Six Sigma Green Belt Certification</li><li>
PMP certification</li></ul>
The pay range for this position is $133,783.00 - $228,241.50; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We&rsquo;re proud to be an Equal Opportunity Employer, and you&rsquo;ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We&rsquo;re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com. 
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.</div>

Implementation Manager

Revolut

<div>About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products &mdash; including spending, saving, investing, exchanging, travelling, and more &mdash; help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth,&zwnj; 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work&trade;. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
At Revolut, Operations means problem-solving at scale. Our team tackles the company&rsquo;s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.
We&rsquo;re looking for a Payments Implementation Manager to ensure efficient and secure local payment operations. You'll be maintaining compliance and managing relationships with key payment systems across the UAE.
Up to shape what's next in finance? Let&rsquo;s get in touch.
What you'll be doing<ul><li>
Establishing and maintaining excellent working relationships with local payments systems, acting as the point of contact on behalf of Revolut</li><li>
Ensuring adherence to relevant regulations, guidelines, and procedures</li><li>
Conducting payment operations and overseeing end-to-end processes, including transaction initiation, verification, reconciliation, and settlement</li><li>
Collaborating with internal IT teams to address any technical issues related to payment systems</li><li>
Generating regular reports on payment activities, volumes, and performance metrics to support decision-making and remain in compliance with regulatory requirements</li><li>
Monitoring and mitigating payment-related risks, such as fraud, errors, and operational disruptions, by suggesting appropriate control measures and conducting risk assessments</li><li>
Engaging in industry forums and working groups</li><li>
Staying updated with the latest trends, regulations, and innovations in the payment industry, continually enhancing professional knowledge and skills</li></ul>
What you'll need<ul><li>
5+ years of experience in local payment schemes</li><li>
User certifications/trainings in local payment system operations</li><li>
In-depth knowledge of relevant payments legislation</li><li>
Fluency in English</li><li>
Exceptional communication and writing skills</li></ul>
Building a global financial super app isn&rsquo;t enough. Our Revoluters are a priority, and that&rsquo;s why in 2021 we launched our inaugural D&amp;I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We&rsquo;re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That&rsquo;s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.<ul><li>Only apply through official Revolut channels. We don&rsquo;t use any third-party services or platforms for our recruitment.</li><li>Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.</li></ul>
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it&rsquo;s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice</div>

Payments Implementation Manager

GW Products

Company DescriptionGW Products powers an AI-driven B2B distribution ecosystem that connects sales representatives, warehouse owners, brand owners, and retailers on a single intelligent platform. The company enables instant access to over 15,000 retail locations and more than 100 sales agents across the United States, supported by real-time visibility and data-driven insights. Its compliance-first platform uses AI to automate complex state and local regulations, ensuring every transaction is compliant and audit-ready. By removing friction, gatekeepers, and manual compliance burdens, GW Products allows partners to focus on scaling operations, reaching new markets, and driving sustainable growth.Role DescriptionThis is a full-time, remote Odoo Project Manager role responsible for leading end-to-end implementation and optimization of Odoo ERP for GW Products&rsquo; AI-powered distribution operations. The Odoo Project Manager will gather requirements from stakeholders across sales, warehousing, logistics, and finance, translate them into functional specifications, and configure Odoo modules to support streamlined, compliant workflows.Daily responsibilities include planning and managing project timelines, coordinating cross-functional teams, overseeing data migration and system testing, and ensuring smooth go-lives and post-implementation support. The role will also involve monitoring system performance, identifying opportunities for process improvements, training users, and collaborating with technical teams on customizations and integrations. The ideal candidate will align Odoo solutions with business goals, ensuring scalability, usability, and strong adoption across the ecosystem.What We're Looking ForMust-Have<ul><li>3&ndash;7 years of Odoo project management experience (v14+; v17/18 strongly preferred)</li><li>At least 3 full-cycle Odoo implementations delivered (requirements &rarr; go-live)</li><li>Strong knowledge of Odoo modules: Sales, CRM, Inventory, Accounting, HR, Purchase</li><li>Actual hands-on AI tool usage, this is mandatory, not a nice-to-have</li><li>Excellent English communication skills</li><li>Experience managing remote, cross-functional teams</li></ul>Nice-to-Have<ul><li>Experience with odoo.sh (branches, staging, deployment pipelines)</li><li>Familiarity with LLM APIs (OpenAI, Anthropic) or no-code AI platforms</li><li>PMP, Prince2, or Scrum Master certification</li><li>Odoo Certified Professional / Functional Consultant</li><li>UAE / GCC implementation experience</li></ul>What We Offer<ul><li>Market competitive salary based on experience</li><li>Modern Odoo 18 cloud stack, no legacy on-prem headaches</li><li>Real AI-forward project work, not just buzzwords</li><li>Dubai onsite: UAE visa + health insurance + standard benefits</li><li>Remote: flexible hours across compatible time zones</li><li>A direct, fast-moving team that values delivery over process</li></ul>How to ApplySend the following to recruitment@gwproductsusa.com<ul><li>Your CV with Odoo project delivery history</li><li>A short note (3&ndash;5 sentences) on how you have actually used AI tools in your work</li><li>Your LinkedIn profile URL</li></ul>We review on a rolling basis --- apply early.Pay: AED8,000.00 - AED12,000.00 per monthWork Location: In person

Odoo Project Manager

geidea

<div>
 
 Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 
 www.geidea.net
 
 
 
 
 
 
 To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"
 
 
 
 
 
 
 Job purpose:
 
 
 
 Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 
 Plan and Coordinate Delivery:
 
 Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines.
 </li>
 <li>
 
 Release Management:
 
 Plan and coordinate release activities and resources to ensure successful release delivery.
 </li>
 <li>
 
 Stakeholder and Customer Relationships:
 
 Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration.
 </li>
 <li>
 
 Progress Monitoring and Reporting:
 
 Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions.
 </li>
 <li>
 
 Deadlines:
 
 Ensure that the product is delivered within agreed deadlines.
 </li>
 <li>
 
 Product Delivery Planning:
 
 Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle.
 </li>
 <li>
 
 Performance Metrics:
 
 Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics.
 </li>
 <li>
 
 Risk Management
 
 : Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues.
 </li>
 <li>
 
 Customer Feedback Analysis:
 
 Analyse customer feedback and use insights to continuously improve the product delivery process.
 </li>
 </ul>
 
 
 
 
 
 Must have technical/professional qualifications:
 
 
 <ul>
 <li>
 
 Experience:
 
 8-10 years of delivery experience in the payment services and card issuing industry.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science or an equivalent field.
 </li>
 <li>
 
 Product Delivery and Agile Methodology:
 
 Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as DevOps, Scrum, and SAFe framework.
 </li>
 </ul>
 
 
 
 
 
 Industry Knowledge:
 
 In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, eCommerce, Bank/Acquiring).
 
 <ul>
 <li>
 Fintech &amp; banking sectors experience is must.
 </li>
 <li>
 
 Our values guide how we think and act - They describe what we care about the most
 
 </li>
 <li>
 
 C
 
 ustomer first - It&rsquo;s embedded in our design thinking and customer service approach
 </li>
 <li>
 
 O
 
 pen - Openness allows us to constantly improve and evolve
 </li>
 <li>
 
 R
 
 eal - No jargon and no excuses!
 </li>
 <li>
 
 B
 
 old - Constantly challenging ourselves and our way of thinking.
 </li>
 <li>
 
 R
 
 esilient &ndash; If we fail, we bounce back stronger than before.
 </li>
 <li>
 
 C
 
 ollaborative - We know that we can achieve a lot more as a team.
 </li>
 </ul>
 
 We are changing lives by constantly striving for a better solution.
 
 
 
</div>

Agile Delivery Manager

<div><h2 class="jobSectionHeader">About Sol</h2>
Sol is an agentic HR system built for how work is changing. We're replacing the traditional HRIS with an AI-native foundation. We are built for change, designed to scale, and reimagined with AI from the ground up, so HR leaders get a clear view of their workforce instead of a system everyone works around.
Sol was founded by leaders who spent decades building the modern HR category, and is backed by Sutter Hill Ventures and NEA. Our first customers go live in early 2027 and we need you to make them wildly successful.<h2 class="jobSectionHeader">
The Role</h2>
At Sol, implementation is not a services layer, it's a core product capability.
We're hiring an Product Architect, Implementations to help us redesign how complex HR systems are deployed, configured, and migrated. The right person for this role has done enough implementations to love the craft and be frustrated by the process. They know what breaks, they know why it keeps breaking, and they want to be the person who finally fixes it at the platform level.
This person brings deep, hands-on HRIS implementation experience and uses it to design and spec the tooling that will power AI-native implementations &mdash; turning messy, bespoke customer complexity into durable platform capability.
You will sit at the intersection of customer, product, and engineering. The implementation work you do with early customers isn't just delivery &mdash; it's product research. Every configuration decision, every migration edge case, every workaround a customer needed in their last system is signal for what Sol should be able to handle natively.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Act as Sol's internal expert on modern HRIS implementations &mdash; the person who has seen enough real-world complexity to know what actually breaks</li><li>
Redesign implementation for an AI-native world: design and spec tooling that enables automation, intelligent migration, and dramatically reduced manual effort</li><li>
Write implementation product specs that translate real customer complexity into platform requirements engineering can build against</li><li>
Partner with engineering to build implementation tooling &mdash; you're not handing off requirements, you're co-building</li><li>
Work directly with early customers to validate that Sol's implementation tooling holds up against real-world variation</li><li>
Roll up your sleeves to support hands-on implementations while product capabilities mature &mdash; and bring back what you learn</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
You've led or been deeply hands-on in multiple HRIS implementations &mdash; not one, not inherited, multiple &mdash; and you've lived with what breaks</li><li>
You've worked either as a consultant across multiple customers and industries, or in-house across multiple companies or meaningfully complex environments</li><li>
You've navigated mid-market to enterprise complexity: 200&ndash;2,000+ FTE, global, multiple worker types, nuanced policy variation</li><li>
You've implemented platforms like Workday, HiBob, Dayforce, SAP, Oracle&mdash; you know the configuration surface area
</li><li>You can design and spec implementation: you write structured product specs, not just requirements docs, and you think systemically about what belongs in configuration vs. code</li><li>
You're comfortable being customer-facing and operating in early-stage ambiguity &mdash; you don't need a defined playbook, you're here to build one</li><li>
You engage with technical conversations about architecture and data modeling rather than routing around them</li></ul>
Bonus if you have:<ul><li>
Experience with data and config extraction or migration from legacy systems (ETL)</li><li>
Prior product management experience</li><li>
A technical background that helps you reason about configuration vs. hard-coded software boundaries</li></ul><h2 class="jobSectionHeader">
Why Now</h2>
Most HRIS implementations take months, require armies of consultants, and still produce systems that need workarounds on day one. That's not a services problem &mdash; it's a product problem, and it's never been solved because no one has built implementation capability into the platform itself.
Sol is building that from scratch, and this role exists to make sure we get it right. You'd join early enough that the implementation tooling, the migration infrastructure, and the spec for what &quot;done&quot; looks like are yours to define &mdash; informed by real customer complexity, not theoretical requirements. Few roles offer this combination of deep domain work and genuine product influence.
Sol is an equal opportunity employer. We don't discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We're committed to building an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities.</div>

Product Architect, Implementation

exceptional interior decoration

Position: AI &amp; Digital Transformation ManagerPosition OverviewThe AI &amp; Digital Transformation Manager will be responsible for identifying, implementing, managing, and training staff on Artificial Intelligence tools and digital solutions that improve efficiency, quality, productivity, and operational excellence across all departments of the company.The role focuses on integrating AI technologies into daily business operations, project management processes, proposal development, design coordination, reporting systems, procurement workflows, and client communications.The successful candidate will act as the company&rsquo;s internal AI expert and innovation leader, ensuring that technology delivers measurable business value.Key ResponsibilitiesAI Strategy &amp; Implementation:<ul><li>Identify and evaluate emerging AI platforms and technologies.</li><li>Develop and implement the company&rsquo;s AI adoption roadmap.</li><li>Continuously research new AI tools relevant to construction, project management, hospitality, design, and consultancy sectors.</li><li>Ensure all implemented solutions align with company objectives and workflows.</li></ul>Business Process AutomationImplement AI-driven solutions for:<ul><li>Email drafting and communication.</li><li>Meeting minutes generation.</li><li>Action tracker creation.</li><li>Automated reminders and follow-ups.</li><li>Proposal generation.</li><li>Scope of work preparation.</li><li>Project reporting.</li><li>Risk register management.</li><li>Procurement tracking.</li><li>Submittal logs.</li><li>RFI management.</li><li>Document control.</li><li>Knowledge management systems.</li></ul>Construction &amp; Project Management ApplicationsImplement AI solutions that support:<ul><li>Bill of Quantities (BOQ) generation.</li><li>Quantity take-offs.</li><li>Cost estimation.</li><li>Value engineering exercises.</li><li>Procurement planning.</li><li>Construction reporting.</li><li>Project scheduling assistance.</li><li>Risk analysis.</li><li>Contract review.</li><li>Tender evaluations.</li></ul>Design &amp; Creative ApplicationsImplement AI solutions for:<ul><li>Mood board creation.</li><li>Concept development.</li><li>Material selection support.</li><li>Design presentations.</li><li>Rendering assistance.</li><li>Image generation.</li><li>Visual storytelling.</li><li>Marketing content creation.</li></ul>Staff Training &amp; Change Management:<ul><li>Train all employees on approved AI tools.</li><li>Develop internal AI training manuals and SOPs.</li><li>Conduct workshops and awareness sessions.</li><li>Measure adoption rates and productivity improvements.</li><li>Provide ongoing technical support.</li></ul>Knowledge ManagementDevelop and maintain:<ul><li>Company AI knowledge base.</li><li>Prompt libraries.</li><li>Proposal templates.</li><li>Report templates.</li><li>Project execution templates.</li><li>Lessons learned databases.</li><li>AI-assisted SOP repositories.</li></ul>Performance Monitoring:<ul><li>Track ROI of AI initiatives.</li><li>Measure productivity gains.</li><li>Identify areas for further automation.</li><li>Produce monthly AI performance reports.</li></ul>Key AI Platforms (Expected Experience)Productivity:<ul><li>ChatGPT</li><li>Microsoft Copilot</li><li>Gemini</li><li>Claude</li><li>Notion AI</li></ul>Automation:<ul><li>Zapier</li><li>Make.com</li><li>n8n</li><li>Power Automate</li><li>Design:</li><li>Midjourney</li><li>DALL-E</li><li>Adobe Firefly</li><li>Canva AI</li></ul>Construction &amp; Project Management:<ul><li>Autodesk Construction Cloud</li><li>Procore</li><li>Bluebeam</li><li>PlanSwift</li><li>Togal.AI</li><li>OpenSpace</li></ul>Data &amp; Reporting:<ul><li>Power BI</li><li>Looker Studio</li><li>Airtable</li><li>Excel AI</li><li>KPIs</li></ul>The employee will be evaluated based on:<ul><li>Number of AI solutions successfully implemented.</li><li>Reduction in administrative workload.</li><li>Improvement in proposal preparation time.</li><li>Reduction in report preparation time.</li><li>Staff adoption rate.</li><li>Productivity improvements achieved.</li><li>Cost savings generated.</li><li>Quality improvements across deliverables.</li></ul>Ideal Candidate Profile:<ul><li>Bachelor&rsquo;s Degree in Engineering, Information Technology, Computer Science, Business Technology, or related field.</li><li>Minimum 5 years of experience in AI implementation, digital transformation, automation, or business process optimization.</li><li>Experience within construction, consultancy, hospitality, architecture, or project management sectors is highly preferred.</li><li>Strong understanding of Large Language Models (LLMs), workflow automation, prompt engineering, and AI integration.</li><li>Excellent training and communication skills.</li></ul>What This Role Will Build for Exceptional?Within the first 12 months, this person should aim to create:<ul><li>An AI-powered proposal generation system.</li><li>AI-generated weekly project reports.</li><li>AI-assisted BOQ and cost-estimation workflows.</li><li>AI meeting assistant for minutes and action tracking.</li><li>AI-powered procurement tracking dashboard.</li><li>AI knowledge base containing all company SOPs, templates, and best practices.</li><li>AI training program for all staff.</li></ul>www.exceptional-pm.comWork Location: In person

AI & Digital Transformation Manager

Mad Mobile

<div>Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation.<h2 class="jobSectionHeader"> 
About the Role:</h2>
The Customer Success Project Manager plays a critical role in supporting customer onboarding, account management operations, customer retention initiatives, and revenue-generating conversion programs. This position serves as the operational backbone for the Customer Success and Account Management teams, ensuring customer data integrity, onboarding execution, installation coordination, account readiness, and consistent customer engagement across the customer lifecycle.
This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and enjoys balancing project coordination, customer operations, process improvement, and cross-functional collaboration. The successful candidate will help drive efficiency across Customer Success while enabling Account Managers to focus on customer relationships, upsell opportunities, and strategic growth initiatives.<h3 class="jobSectionHeader"> 
Role Location:</h3><h3 class="jobSectionHeader">
Tampa, FL (in-office)</h3><h2 class="jobSectionHeader"> 
In this role, you will:</h2><div><ul><li>
Support Customer Success and Account Management teams with operational and administrative activities.</li><li>
Maintain accurate customer, contact, asset, and account data within Salesforce and related systems.</li><li>
Coordinate customer onboarding activities, implementation timelines, and cross-functional deliverables.</li><li>
Manage customer case workflows and ensure proper communication between Support, Customer Success, and Account Management.</li><li>
Monitor non-responsive and at-risk accounts, helping drive follow-up and operational readiness.</li><li>
Coordinate third-party installations and maintain communication with installation partners and internal stakeholders.</li><li>
Support hardware deployment tracking, retrieval efforts, and asset accountability initiatives.</li><li>
Maintain onboarding documentation, implementation trackers, reporting dashboards, and operational procedures.</li><li>
Support lower-tier account coverage, queue management, and recurring customer administration tasks.</li><li>
Identify process improvement opportunities and support operational excellence initiatives.</li><li>
Generate reports and analyze operational metrics to support leadership decision-making.</li></ul></div><h2 class="jobSectionHeader"> 
We are looking for someone who has:</h2><div><ul><li>
Strong analytical and problem-solving skills with the ability to interpret large data sets and identify trends.</li><li>
Exceptional organizational and project coordination abilities.</li><li>
Experience working heavily in spreadsheets, reporting platforms, and operational systems.</li><li>
Strong communication and interpersonal skills with the ability to collaborate across departments.</li><li>
Ability to manage multiple projects, priorities, and deadlines simultaneously.</li><li>
Detail-oriented mindset with strong follow-through and accountability.</li><li>
Comfort working in a fast-paced, evolving environment with shifting priorities.</li><li>
Ability to document processes clearly and improve operational workflows.</li></ul></div><h2 class="jobSectionHeader"> 
Requirements:</h2><div><ul><li>
Bachelor&rsquo;s degree in Business, Operations, Supply Chain, Analytics, or a related field preferred.</li><li>
1&ndash;3 years of experience in project coordination, onboarding, operations, customer success, implementation, or related roles.</li><li>
Strong proficiency in Microsoft Excel and/or Google Sheets.</li><li>
Experience with reporting, data analysis, and operational tracking tools.</li><li>
Experience coordinating multiple stakeholders and project timelines.</li><li>
Comfortable presenting information and supporting live webinars or training sessions.</li><li>
Strong written and verbal communication skills.</li></ul></div><h2 class="jobSectionHeader"> 
Preferred Qualifications:</h2><div><ul><li>
Experience in SaaS, retail technology, restaurant technology, logistics, or warehouse operations.</li><li>
Familiarity with project management tools such as Asana, Jira, Monday.com, or Microsoft Project.</li><li>
Experience supporting inventory management or forecasting initiatives.</li><li>
Exposure to CRM systems and operational reporting platforms.</li><li>
Startup or high-growth company experience preferred.</li></ul></div><h3 class="jobSectionHeader"> 
Our Core Values</h3><div><ul><li>
Customer &ndash; WE believe that our customers deserve the best from us every day.</li><li>
Accountability &ndash; WE take ownership and make things happen.</li><li>
Teamwork &ndash; WE win as a team and have fun doing it.</li><li>
Innovation &ndash; WE innovate, inspire, ignite the future!</li><li>
Integrity &ndash; WE are honest, ethical, and trustworthy.</li></ul></div> 
What about the benefits you ask?
At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans &ndash; they kick in from day one. We're proud to offer market leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $500 HSA contribution (prorated based on your start date and split into two payments).
Additionally, we provide a 401(k) plan with a matching contribution of up to 4%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams. 
EEOC Statement
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.<div></div><div><div><ul><li> 
 Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.</li></ul></div></div></div>

Customer Success Project Manager

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