implementation manager

Crisis24

About Crisis24
 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
 More information is available at www.crisis24.garda.com
 
Who We Are Looking For
 The Implementation Manager is responsible for managing the end-to-end process of onboarding new customers and ensuring the successful deployment and adoption of our software solutions. This role will focus on building and maintaining strong client relationships, providing guidance throughout the implementation lifecycle, and ensuring that client expectations are met or exceeded. The Implementation Manager will also work closely with cross-functional teams to ensure the software solution aligns with client needs, business goals, and success criteria.
 Location: Annapolis, MD | Hybrid
 
What You Will Work On
 
Client Relationship Management: 
<ul>
<li>Build and maintain strong, long-term relationships with clients, ensuring their ongoing satisfaction and success with our SaaS products.</li>
<li>Serve as the primary point of contact for clients during the implementation phase, providing clear communication and managing expectations</li>
<li>Understand the client’s business use cases, goals, and success criteria to tailor the implementation process to their needs.</li>
</ul>
Product Knowledge
 
<ul>
<li>Ability to provide a detailed-level overview and configuration of all features & functionalities on all product offerings.</li>
</ul>
Implementation Process Management: 
<ul>
<li>Manage and oversee the entire software implementation process, ensuring a smooth transition from onboarding to full deployment.</li>
<li>Coordinate with cross-functional teams (e.g., product, technical support, engineering) to ensure successful and timely delivery of the solution</li>
<li>Define and manage project timelines, milestones, and deliverables.</li>
<li>Set proper expectations with clients regarding timelines, deliverables, and project milestones.</li>
<li>Work closely with clients to gather requirements, define success criteria, and ensure the implementation is aligned with their business objectives.</li>
</ul>
Best Practices & Guidance: 
<ul>
<li>Provide clients with best practices and guidance on how to optimize the use of the software to meet their business needs.</li>
<li>Proactively identify areas for optimization and improvement in the client’s implementation and usage.</li>
</ul>
Customer Satisfaction & Retention: 
<ul>
<li>Proactively monitor the progress of the implementation and address any roadblocks or concerns that may impact client satisfaction.</li>
<li>Focus on customer success and ensure that clients are realizing the full value of the software.</li>
<li>Provide ongoing support and ensure a smooth transition to the post-implementation phase.</li>
</ul>
Communication & Reporting: 
<ul>
<li>Maintain clear and consistent communication with clients, keeping them informed of project progress, changes, milestones and deliverables.</li>
<li>Leverage CRM tools to track client interactions, manage accounts, and document key information.</li>
<li>Utilize JIRA to manage project tasks, track issues, and ensure clear communication between internal teams and clients.</li>
</ul>
Collaboration & Cross-functional Support: 
<ul>
<li>Work closely with sales, product, and customer support teams to ensure seamless handoffs and continuous client success.</li>
<li>Provide feedback fro clients to internal teams to contribute to product improvements and feature requests.</li>
<li>Serve as a liaison between the client and technical teams to ensure that client needs are understood and met.</li>
</ul>
What You Will Bring
 
Experience: 
<ul>
<li>3+ years of experience in SaaS software implementation or customer success roles.</li>
<li>Proven track record of managing client relationships and successfully delivering software implementations.</li>
<li>Familiarity with SaaS applications, onboarding, and best practices for deployment and adoption.</li>
</ul>
Technical Proficiency: 
<ul>
<li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams).</li>
<li>Experience using Client Relationship Management (CRM) tools (e.g., Salesforce, Certinia) to track client interactions and manage projects.</li>
<li>Familiarity with project management tools like JIRA for tracking tasks, issues, and communication.</li>
</ul>
Client-Centric Skills: 
<ul>
<li>Strong client-facing communication skills, with the ability to set proper expectations and manage client needs.</li>
<li>Exceptional communication skills (both written and verbal), with an ability to clearly explain technical concepts to non-technical stakeholders.</li>
<li>Excellent project management skills, including the ability to manage multiple implementations simultaneously.</li>
</ul>
Problem-Solving & Critical Thinking: 
<ul>
<li>Strong analytical skills with the ability to assess complex client needs and provide tailored solutions.</li>
<li>Strong problem-solving skills and the ability to proactively resolve issues.</li>
<li>Ability to work under pressure and manage competing demands in a fast-paced, dynamic environment.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Experience working in a client-facing role in the SaaS industry.</li>
<li>Project management certification (e.g., PMP, ScrumMaster) is a plus.</li>
<li>Familiarity with Agile methodologies and working within Agile environments.</li>
</ul>
Education: Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
 
Salary: $80,000 - $85,000 based on qualifications and experience
 
Information Security
 
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
 
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Implementation Manager

Anaplan

<div><div>At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins &ndash; big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!</div>
Strategic Consulting Meets Expert Delivery: Lead Anaplan's Enterprise Implementations

Are you a seasoned consultant with a passion for seeing strategy through to flawless execution? We are looking for a Principal Solution Implementation Manager to lead Anaplan's most complex and strategic customer engagements across the Middle East.

This role is a unique hybrid of high-end consulting and hands-on program leadership. You will be the senior-most delivery advisor for our most important enterprise accounts, acting as the bridge between the customer's strategic vision and the technical reality of implementation.

You won't just manage projects; you'll serve as a trusted partner to C-level stakeholders, guiding them through large-scale business transformation. Based in our Abu Dhabi office with hybrid flexibility, you will be instrumental in shaping the success of iconic brands by delivering sophisticated, high-impact planning solutions.

Your Impact
<ul><li>Act as the lead strategic advisor for a portfolio of enterprise-level Anaplan deployments, translating complex business challenges into scalable solutions.</li></ul>
<ul><li>Provide expert counsel to customer executives on governance, change management, project scoping, and long-term value realisation.</li></ul>
<ul><li>Build and maintain C-suite relationships, operating as a trusted, non-sales partner focused entirely on the customer's success.</li></ul>
<ul><li>Orchestrate the end-to-end program, steering internal teams, partner consultants, and customer stakeholders toward delivery excellence.</li></ul>
<ul><li>Command complex programs, mastering scope, risk, and budget to ensure predictable, high-quality outcomes.</li></ul>
<ul><li>Intervene and recover at-risk projects, applying your advisory and leadership skills to navigate challenges and bring deployments back on track.</li></ul>

Your Qualifications
<ul><li>A background in management consulting, technology consulting, or a client-facing professional services role is essential.</li></ul>
<ul><li>Multiple years of experience leading large-scale enterprise program delivery and execution, ideally from within a consultancy or a SaaS professional services organisation.</li></ul>
<ul><li>ERP or EPM expertise in at least one of the following: Supply Chain, Financial Planning &amp; Analysis (FP&amp;A), or Workforce Planning.</li></ul>
<ul><li>Demonstrated ability to operate as a strategic advisor, with outstanding influencing and negotiation skills at the executive level.</li></ul>
<ul><li>A track record of successfully delivering complex, multi-year initiatives against tight timelines and budgets.</li></ul>
<ul><li>A resilient, adaptable, and proactive mindset, with a passion for solving complex business problems.</li></ul>
<ul><li>Fluent communication skills in English and Arabic</li></ul><div> 
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper &ndash; this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:
<ul>
<li>Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.</li>
<li>Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.</li>
</ul>
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.</div></div>

Principal Solution Implementation Manager

UnitedHealth Group

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
The Implemenation Manager will be responsible for supporting the successful implementation of new retailers and 3rd party payment integrators joining the S3 retail network. This role will coordinate tasks, manage resources, track progress, and ensure timely project delivery across several projects under the guidance of the Implementation Director. 
The Implemenation Manager must be able to manage several projects at one time and manage dependencies both within the project and across similar workstreams across the entire program. This role will need to think creatively and push business objectives forward and remove barriers for the project team. Strong project and program management skills are required to ensure proper alignment across all functional areas. 
This role will need to be able to communicate clearly and concisely to project stakeholders. Communications include leading meetings, using e-mail to communicate to internal and external stakeholders, writing status updates, and documenting action items. 
The Implementation Manager should be a self-starter and show an ability to problem-solve with limited guidance. This role will need to be viewed as the gatekeeper to the S3 network and the projects being delivered under the program. 
The position requires a desire to grow with an expanding team. As part of that growth, the Implementation Manager should be ready to take on new challenges that drive personal and professional growth. 
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. 
Primary Responsibilities:<ul><li>
Drive planning, organizing, and executing projects within scope and on time</li><li>
Coordinate tasks between internal/external teams and stakeholders</li><li>
Manage similar projects across the S3 Network program</li><li>
Monitor project progress and provide status updates</li><li>
Identify risks and escalate issues to senior leadership</li><li>
Maintain project documentation, including reports, schedules, agendas, and meeting minutes</li><li>
Use project management tools to track tasks and milestones</li><li>
Translates complex concepts into ways understood by a variety of audiences</li><li>
Collaborates with cross-functional teams to develop new ways to solve problems</li><li>
Participate in the development of business strategy</li><li>
Other duties as assigned</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
5+ years project management experience</li><li>
3+ years leveraging project management tools, such as, MS Project, Smart sheets or other tools</li><li>
2+ years communicating project status at all levels within an organization</li><li>
3+ years project planning and risk management experience</li><li>
Advanced to Expert proficiency with Microsoft Excel, Visio, PowerPoint, and SharePoint</li></ul> 
Preferred Qualifications:<ul><li>
Basic knowledge of Project Management theories, best practices and procedures</li><li>
High level of proficiency with Microsoft Project or other project management tools</li><li>
Proven to use existing procedures and facts to solve routine problems or conduct routine analyses</li><li>
Proven to exhibit natural leadership qualities</li><li>
Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities</li><li>
Proven solid written and verbal communication skills with the ability to write error-free, professional proposals and executive summaries for management</li><li>
Proven solid presentation and facilitation skills</li><li>
Proven ability to build and maintain connections</li></ul><ul><li> 
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. 
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Training Implementation Manager / Assistant Manager

Datex Inc.

<div>The Project Manager is accountable for the success of projects to implement Warehouse Management Systems (WMS) for customers worldwide. Datex Project Managers work closely with Implementation Managers and a variety of other Datex team members to apply the ASAP implementation methodology to ensure success of Footprint implementations. The Project Manager represents the voice of the customer within Datex.
Applicants must be located in the United States.
Essential Job Functions<ul><li>
Fully understand the Datex ASAP Methodology for Footprint Implementation</li><li>
Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project</li><li>
Ensure each phase of ASAP is completed successfully as part customer Footprint implementations</li><li>
Ensure that all project information is appropriately documented and secured</li><li>
Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project</li><li>
Identify, monitor, and mitigate risks throughout the project</li><li>
Ensure any changes to project scope, timeline, resources, etc. are properly managed</li><li>
Ensure all signoffs are received when appropriate and stored in a secure location</li></ul>
Other duties<ul><li>
Continuously improve project management toolkits and methodologies used, including ASAP</li><li>
Identify, develop, and initiate innovations and solutions where precedents and procedures may not exist</li><li>
Work cross-functionally to solve problems and implement changes</li><li>
Scrum Master duties as assigned
</li></ul>Knowledge, Skills, and Abilities<ul><li>
An ability to build strong relationships with customers, strong communication skills are a necessity</li><li>
Ability to liaison between customer business needs and the technology teams</li><li>
Ability to support several projects of differing complexity, including high profile, multi-phased implementations</li><li>
Solid work ethic geared towards proving high quality service to clients</li>
People-oriented <li>- enjoys interacting with people and working on group projects</li>
Detail-oriented <li>- would rather focus on the details of work than the bigger picture</li>
Achievement-oriented <li>- enjoys taking on challenges, even in the face of possible failure</li>
Autonomous/Independent <li>- enjoys working with minimal direction</li><li>
Skilled at prioritizing and organizing work
</li></ul>Preferred Qualifications<ul><li>
Knowledge of Agile work practices, Scrum Master Certification preferred</li><li>
Process Improvement experience &ndash; Green or Black Belt Lean Six Sigma preferred</li></ul><ul><li>
Ability to speak Spanish is also a plus
</li><li>Experienced PM must have demonstrated leadership experience</li></ul>
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Other duties or projects may be assigned in addition to this general overview of the job. 
Requirements 
Education<ul><li>
Bachelor&rsquo;s degree preferred</li><li>
PMP Certification strongly encourage</li></ul>
Experience<ul><li>
PM: 7+ years of increasingly responsible experience, including experience successfully managing various Supply Chain or WMS implementation projects</li><li>
Outstanding grasp of information technology concepts and processes
</li>Demonstrated aptitude for effective leadership 
<li>
</li></ul> 
 
Benefits 
<ul><li>
Medical, Vision, Dental and Life/Disability Insurance available</li><li>
Paid Time Off and Paid Holidays</li><li>
401K</li><li>
Supportive leadership environment</li></ul>
Salary Range: $110k - $130k; annual salary depends on many factors including experience, skill set, and more.
Not only does Datex Inc. accept difference &mdash; we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace!
Datex will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.</div>

WMS Implementation Project Manager

A Wider Circle

<div><div><div><ul>9141 Brookville Road, Silver Spring, MD, USA<li>
Contract</li></ul><div><div> 
</div></div></div><div>Position Summary

A Wider Circle seeks an experienced CRM Implementation/Project Manager Consultant to lead the transition from several legacy systems to a modern CRM platform, LiveImpact. This consulting engagement will guide the organization through the planning, data preparation, migration, implementation, and adoption of the new CRM.

This role requires a consultant who can combine technical data migration expertise with strong project leadership to ensure a successful CRM implementation across multiple departments.

The consultant will collaborate closely with internal stakeholders and the LiveImpact implementation team to ensure the CRM system enhances operational efficiency, strengthens data integrity, and supports the organization's mission.

Legacy systems currently in use include:
<ul>
<li>Acuity</li>
<li>Apricot</li>
<li>Galaxy Digital</li>
<li>Little Green Light</li>
<li>Other programmatic databases</li>
</ul>
The objective is to have these systems consolidated into LiveImpact. The consultant will be responsible for guiding the project life cycle from discovery and planning through full implementation and adoption.

Consulting Responsibilities

Project Planning and Implementation
<ul>
<li>Define project scope, milestones, deliverables, and implementation timeline</li>
<li>Develop and manage the CRM implementation roadmap</li>
<li>Coordinate CRM configuration, deployment, and system rollout</li>
<li>Collaborate with the LiveImpact implementation team and internal project stakeholders.</li>
<li>Facilitate user acceptance testing (UAT) and deployment readiness.</li>
<li>Support integration with external platforms and API's as needed.</li>
</ul>
Data Migration and Strategy and Execution
<ul>
<li>Lead development of data migration strategy from legacy systems.</li>
<li>Oversee data extraction, mapping, transformation and validation.</li>
<li>Identify and resolve data inconsistencies or quality issues.</li>
<li>Ensure high-quality data normalization and integrity in the new CRM.</li>
<li>Coordinate migration validation with the LiveImpact implementation team.</li>
</ul>
Stakeholder Collaboration and Communication
<ul>
<li>Serve as the primary liaison between A Wider Circle leadership, internal teams and LiveImpact.</li>
<li>Provide regular project status updates, risk assessments and milestone reports.</li>
<li>Facilitate stakeholder meetings and cross-functional planning sessions.</li>
<li>Support change management and user adoption.</li>
</ul>
CRM Configuration and Optimization
<ul>
<li>Translate business requirements into CRM functional configurations.</li>
<li>Support system customization and workflow optimization.</li>
<li>Establish data governance and security best practices.</li>
<li>Ensure CRM structure aligns with programmatic, fundraising and operational needs.</li>
</ul>
Training and Documentation
<ul>
<li>Develop user training materials and onboarding guides.</li>
<li>Conduct CRM training sessions for internal staff.</li>
<li>Document system workflows and operational procedures.</li>
</ul>
SOP Development

 The consultant will develop Standard Operating Procedures (SOP's).
<ul>
<li>CRM data entry standards</li>
<li>Data governance policies</li>
<li>Reporting and dashboard usage</li>
<li>System maintenance processes</li>
<li>User access and permissions management</li>
</ul>
Key Deliverables
<ul>
<li>CRM Implementation Project Plan</li>
<li>Data Migration Strategy and Mapping Documentation</li>
<li>Clean and validated data migration into LiveImpact</li>
<li>Configure and operational CRM Platform</li>
<li>User Training Sessions and Materials</li>
<li>CRM Governance and Data Standards Documentation</li>
<li>Standard Operating Procedures (SOP)</li>
<li>Final Implementation Report and Recommendations</li>
</ul>
Preferred Consultant Qualifications

Education and Experience
<ul>
<li>Bachelor's Degree in: Computer Science, Information Systems or related field</li>
<li>PMP &ndash; Project Management Professional</li>
<li>Certified Scrum Master (CSM)</li>
<li>Minimum 5+ years leading CRM implementations</li>
<li>Experience managing data migrations across multiple systems</li>
<li>Experience working with nonprofit CRM platforms</li>
<li>Experience with LiveImpact preferred</li>
</ul>
Technical Skills
<ul>
<li>Strong understanding of database Structures</li>
<li>Data extraction, mapping, transformation and validation</li>
<li>CRM architecture and system integrations</li>
<li>Data governance best practices</li>
</ul>
Project Management
<ul>
<li>Proven experience managing cross-functional technology projects</li>
<li>Familiarity with project management tools such as:</li>
</ul>
 o Monday

 o Asana

 o Smartsheet

 o Jira

How to Apply

Qualified consultants should submit:
<ul>
<li>Resume</li>
<li>Cover Letter outlining relevant CRM implementation experience</li>
<li>Please provide a proposed consulting rate, including an approximate daily or monthly rate for services.</li>
<li>Note: Final consulting rate will be negotiated based on experience, scope, and project requirements.</li>
</ul>
Apply at: https://awidercircle.isolvedhire.com/jobs/</div></div></div>

CRM Implementation/Project Manager Consultant

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