implementation specialist

AnewHealth

<p>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.<br/></p><p>Job Details<br/></p><p>The Implementation Specialist is responsible for shaping the initial impression of CareKinesis through serving as a liaison between PACE organizations and the Company to ensure smooth transitions of PACE organization clients from the point of execution of a partnering agreement to the completion of the onboarding/orientation of receiving services from CareKinesis. The Implementation Specialist may spend a significant amount of time interfacing with the clients, including on-site travel.<br/></p><p>Responsibilities<br/></p><p>Works with the Sr. Manager, Professional Services Operations and Manager of Account Management to communicate via webinar/conference call, email and on-site interactions with members of the clients&rsquo; leadership teams to develop comprehensive roll-out plans for new clients (defined as new PACE programs, expansion sites, and conversions).<br/></p><p>Assists with pharmacy-related needs for the clients&rsquo; State Readiness Review.<br/></p><p>Manages timelines and project management via on-line software, and delegates necessary tasks to internal departments.<br/></p><p>Along with Sr. Manager, Professional Services Operations, serves as an intermediary between internal CareKinesis operations, IT, finance, client development and the respective disciplines within the client organizations.<br/></p><p>Supports in the creation of a client culture to facilitate and maintain the highest quality of care delivered through CareKinesis&rsquo; Comprehensive Medication Safety Services.<br/></p><p>Coordinates and assists with the process of gathering, entering and quality checking participant demographic and/or medication information into EireneRx as required.<br/></p><p>Communicates with internal Support and Integrations teams to coordinate any integration needs to specifications/modifications to EireneRx including testing and demonstration.<br/></p><p>Coordinates and sets agendas for weekly webinars/conference calls with PACE teams for customized training and necessary information discovery, and attends regularly scheduled internal meetings with operations, enrollment and reconciliation, finance, quality, and client development.<br/></p><p>Facilitates oversight of implementation-related medication needs, including (but not limited to) identifying dispensing plans to avoid waste and overlap, fielding and assisting with billing needs, working with EVP of Clinical Pharmacotherapy to assign operational support, procure required medication-related licensure, and other duties as required.<br/></p><p>Maintains accurate and updated client info in Salesforce/CRM software and other designated platforms.<br/></p><p>Provides on-site support for go-live in conjunction with other members of the CareKinesis client development team for EireneRx and pharmacy processes during the first month of CareKinesis services.<br/></p><p>Is an expert on functional use of EireneRx and is well versed in pharmacy terminology and general medication knowledge.<br/></p><p>Assures a smooth transition to account management team at the close of the implementation process.<br/></p><p>Works directly with VP of Product Management on existing client new integration implementations including coordinating conference calls with various vendors and stakeholders, testing, remote and on-site support during go-live and continuing client and internal staff support post implementation via telephone and email.<br/></p><p>Supports Manager of Account Management in new hire on-boarding and ongoing internal training<br/></p><p>Secondary Functions<br/></p><p>Supports account management team by attending internal meetings and communicating implementation updates.<br/></p><p>Conducts EireneRx 101 webinars for new and existing clients.<br/></p><p>Sends communication to operations to announce new clients and their specific details.<br/></p><p>May travel on-site outside of initial implementations to conduct trainings for new PACE staff or retraining for existing partners.<br/></p><p>Supports account management team post-implementation with clinical call center staff and client inquiries.<br/></p><p>Cross-train with the Associate Account Management team to support client needs as assigned by the Manager of Account Management.<br/></p><p>The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.<br/></p><p>Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br/></p><p>Education<br/></p><p>Required: Associate&rsquo;s degree or formal training beyond high school<br/></p><p>Preferred: Bachelor&rsquo;s degree in Business Administration, Marketing, Nursing, or related field<br/></p><p>Experience<br/></p><p>Required: 2-3 years of customer service experience in healthcare<br/></p><p>Required: Healthcare experience<br/></p><p>Preferred: Certified Pharmacy Technician (CPhT)<br/></p><p>Preferred: Client facing experience<br/></p><p>Preferred: Knowledge of CMS guidelines<br/></p><p>Preferred: Knowledge in PACE<br/></p><p>Required for Senior Level: 3-4 years of implementation and healthcare industry experience<br/></p><p>Preferred for Senior Level: Health plan experience<br/></p><p>Skills &amp; Abilities<br/></p><p>Required: Excellent written and verbal communication skills, and professionalism when working with clients<br/></p><p>Required: Strong computer and technical skills including using Word processors, spreadsheets, and database software<br/></p><p>Required: Experience conducting presentations to groups via webinar/conference call platforms, and in person<br/></p><p>Required: Project management, documentation and organizational skills<br/></p><p>Required: Ability to solve problems under pressure by making immediate decisions while on the phone/in-person<br/></p><p>Required: Detail oriented and able to prioritize workload<br/></p><p>Additional<br/></p><p>Required: Valid driver&rsquo;s license in good standing and valid auto insurance<br/></p><p>Required: Ability for overnight travel up to 50-75%, when necessary<br/></p><p>Preferred: Well-organized and proficient in the operations of CareKinesis<br/></p><p>Preferred: Ability to orient PACE staff to CareKinesis&rsquo; services<br/></p><p>Preferred: Ability manage multiple priorities and work independently<br/></p><p>Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.<br/></p><p>Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.<br/></p><p>Travel: Up to 60% travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.<br/></p><p>AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.<br/></p><p>AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.<br/></p><p>Work Location: Remote<br/></p>

Implementation Specialist

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division</b><br>
FAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.<br>
<br>
<b>The Position</b><br>
The Implementation Engineer is responsible for the successful deployment, configuration, and onboarding of customers onto proprietary software solutions. This role serves as the technical lead during the post‑sale implementation phase, working closely with customers to install, configure, and validate software within their environment while ensuring a smooth transition to the Support team.</p></div><div><p>
This position requires a strong engineering mindset, solid Windows and networking fundamentals, excellent English communication skills (verbal and written), strong Excel and data manipulation abilities, working knowledge of SQL, and a passion for improving implementation processes and customer outcomes.</p></div><p></p><div><p><b><br>
Key Responsibilities</b></p></div><div><p><b>
Customer Implementation &amp; Project Management</b></p></div><div><ul><li><p>
Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale.</p></li></ul></div><div><ul><li><p>
Communicate clearly and professionally with customers via meetings, calls, and written correspondence.</p></li></ul></div><div><ul><li><p>
Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines.</p></li></ul></div><div><ul><li><p>
Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.</p></li></ul></div><div><p><b><br>
Software Configuration &amp; Deployment</b></p></div><div><ul><li><p>
Configure proprietary software and associated add-ons based on each customer&rsquo;s unique business, technical requirements, and contract scope.</p></li></ul></div><div><ul><li><p>
Review customer environments, workflows, and setup needs to deliver tailored software configurations.</p></li></ul></div><div><ul><li><p>
Install software in customer environments, including:</p></li></ul></div><div><ul><li><p>
On-premises PC or Windows Server installations</p></li></ul></div></div><div><div><ul><li><p>
SaaS deployments using Microsoft Remote Desktop or similar technologies</p></li></ul></div><div><ul><li><p>
Clearly document installation and configuration steps for both customers and internal teams.</p></li></ul></div><div><p><b><br>
Data Preparation, Validation &amp; Analysis</b></p></div><div><ul><li><p>
Work with customer-provided data files (Excel, CSV) during implementation.</p></li></ul></div><div><ul><li><p>
Review, validate, and manipulate data to ensure compatibility with system requirements.</p></li></ul></div><div><ul><li><p>
Perform data cleanup, formatting, transformations, and integrity checks prior to import.</p></li></ul></div><div><ul><li><p>
Utilize basic SQL queries to:</p></li></ul></div><div><ul><li><p>
Validate data accuracy</p></li></ul></div><div><ul><li><p>
Troubleshoot data issues</p></li></ul></div><div><ul><li><p>
Perform spot checks and verification during implementation</p></li></ul></div><div><ul><li><p>
Validate imported data for accuracy and completeness post import.</p></li></ul></div><div><p><b><br>
Technical Support During Implementation</b></p></div><div><ul><li><p>
Provide hands-on technical assistance and clearly communicate troubleshooting steps and resolutions to customers.</p></li></ul></div><div><ul><li><p>
Collaborate with internal teams (Support, Development, Sales, Training) to address technical challenges or requirement gaps.</p></li></ul></div><div><ul><li><p>
Translate technical concepts into clear, customer-friendly explanations for non-technical users.</p></li></ul></div><div><p><b><br>
Customer Education &amp; Knowledge Transfer</b></p></div><div><ul><li><p>
Educate customers on required software functionality during the implementation phase through verbal instruction and written documentation.</p></li></ul></div><div><ul><li><p>
Guide customers through data entry processes and review data for completeness and accuracy.</p></li></ul></div><div><ul><li><p>
Ensure customers understand system usage, workflows, and best practices prior to go-live.</p></li></ul></div><div><p><b><br>
Transition &amp; Handoff</b></p></div></div><div><div><ul><li><p>
Coordinate a smooth transition from Implementation to Support upon project completion.</p></li></ul></div><div><ul><li><p>
Communicate implementation outcomes, configuration details, and known considerations to the Support and Training teams.</p></li></ul></div><div><ul><li><p>
Organize and lead handoff meetings with customers and internal teams to ensure continuity of service.</p></li></ul></div><div><p><b><br>
Process Improvement &amp; Professionalism</b></p></div><div><ul><li><p>
Continuously identify opportunities to improve implementation processes, data handling workflows, and documentation.</p></li></ul></div><div><ul><li><p>
Maintain a professional, customer-centric approach in all written and verbal communication.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned by the Implementation Team Lead.</p></li></ul></div><p></p><div><p><b><br>
Required Qualifications</b></p></div><div><ul><li><p>
Proficiency with Windows 10 and Windows 11</p></li></ul></div><div><ul><li><p>
Experience with Windows Server 2012 or newer</p></li></ul></div><div><ul><li><p>
Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)</p></li></ul></div><div><ul><li><p>
Strong English communication skills, both verbal and written</p></li></ul></div><div><ul><li><p>
Strong proficiency in Microsoft Excel, including:</p></li></ul></div><div><ul><li><p>
Working with large datasets</p></li></ul></div><div><ul><li><p>
Formulas and functions</p></li></ul></div><div><ul><li><p>
Filtering, sorting, and data validation</p></li></ul></div><div><ul><li><p>
Experience working with CSV and flat-file data formats</p></li></ul></div><div><ul><li><p>
Ability to clean, transform, and validate data for system imports</p></li></ul></div><div><ul><li><p>
Strong troubleshooting, analytical, and problem-solving skills</p></li></ul></div></div><div><div><ul><li><p>
Demonstrated engineering mindset with attention to detail</p></li></ul></div><div><ul><li><p>
Ability to manage multiple implementation projects simultaneously</p></li></ul></div><div><ul><li><p>
Customer-focused attitude with a high level of professionalism</p></li></ul></div><p></p><div><p><b><br>
Preferred / Nice-to-Have Qualifications</b></p></div><div><ul><li><p>
Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)</p></li></ul></div><div><ul><li><p>
Experience implementing enterprise or SaaS software</p></li></ul></div><div><ul><li><p>
Familiarity with Remote Desktop Services or virtualized environments</p></li></ul></div><div><ul><li><p>
Experience supporting or executing data imports during software implementations</p></li></ul></div><div><ul><li><p>
Experience creating or reviewing data mapping and import templates</p></li></ul></div><div><ul><li><p>
Experience producing customer-facing technical documentation</p></li></ul></div><div><ul><li><p>
Background in software implementation, systems administration, or technical support</p></li></ul></div><div><ul><li><p>
Experience working cross-functionally with Support, Sales, or Development teams</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 FAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 The Implementation Engineer is responsible for the successful deployment, configuration, and onboarding of customers onto proprietary software solutions. This role serves as the technical lead during the post‑sale implementation phase, working closely with customers to install, configure, and validate software within their environment while ensuring a smooth transition to the Support team.
 <br/>
 <br/>
 This position requires a strong engineering mindset, solid Windows and networking fundamentals, excellent English communication skills (verbal and written), strong Excel and data manipulation abilities, working knowledge of SQL, and a passion for improving implementation processes and customer outcomes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Implementation &amp; Project Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale.
  </li>
  <li>
   Communicate clearly and professionally with customers via meetings, calls, and written correspondence.
  </li>
  <li>
   Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines.
  </li>
  <li>
   Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Software Configuration &amp; Deployment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Configure proprietary software and associated add-ons based on each customer&rsquo;s unique business, technical requirements, and contract scope.
  </li>
  <li>
   Review customer environments, workflows, and setup needs to deliver tailored software configurations.
  </li>
  <li>
   Install software in customer environments, including:
  </li>
  <li>
   On-premises PC or Windows Server installations
  </li>
  <li>
   SaaS deployments using Microsoft Remote Desktop or similar technologies
  </li>
  <li>
   Clearly document installation and configuration steps for both customers and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Preparation, Validation &amp; Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with customer-provided data files (Excel, CSV) during implementation.
  </li>
  <li>
   Review, validate, and manipulate data to ensure compatibility with system requirements.
  </li>
  <li>
   Perform data cleanup, formatting, transformations, and integrity checks prior to import.
  </li>
  <li>
   Utilize basic SQL queries to:
  </li>
  <li>
   Validate data accuracy
  </li>
  <li>
   Troubleshoot data issues
  </li>
  <li>
   Perform spot checks and verification during implementation
  </li>
  <li>
   Validate imported data for accuracy and completeness post import.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Support During Implementation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide hands-on technical assistance and clearly communicate troubleshooting steps and resolutions to customers.
  </li>
  <li>
   Collaborate with internal teams (Support, Development, Sales, Training) to address technical challenges or requirement gaps.
  </li>
  <li>
   Translate technical concepts into clear, customer-friendly explanations for non-technical users.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Education &amp; Knowledge Transfer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Educate customers on required software functionality during the implementation phase through verbal instruction and written documentation.
  </li>
  <li>
   Guide customers through data entry processes and review data for completeness and accuracy.
  </li>
  <li>
   Ensure customers understand system usage, workflows, and best practices prior to go-live.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Transition &amp; Handoff
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate a smooth transition from Implementation to Support upon project completion.
  </li>
  <li>
   Communicate implementation outcomes, configuration details, and known considerations to the Support and Training teams.
  </li>
  <li>
   Organize and lead handoff meetings with customers and internal teams to ensure continuity of service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process Improvement &amp; Professionalism
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuously identify opportunities to improve implementation processes, data handling workflows, and documentation.
  </li>
  <li>
   Maintain a professional, customer-centric approach in all written and verbal communication.
  </li>
  <li>
   Perform other duties as assigned by the Implementation Team Lead.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency with Windows 10 and Windows 11
  </li>
  <li>
   Experience with Windows Server 2012 or newer
  </li>
  <li>
   Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)
  </li>
  <li>
   Strong English communication skills, both verbal and written
  </li>
  <li>
   Strong proficiency in Microsoft Excel, including:
  </li>
  <li>
   Working with large datasets
  </li>
  <li>
   Formulas and functions
  </li>
  <li>
   Filtering, sorting, and data validation
  </li>
  <li>
   Experience working with CSV and flat-file data formats
  </li>
  <li>
   Ability to clean, transform, and validate data for system imports
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills
  </li>
  <li>
   Demonstrated engineering mindset with attention to detail
  </li>
  <li>
   Ability to manage multiple implementation projects simultaneously
  </li>
  <li>
   Customer-focused attitude with a high level of professionalism
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred / Nice-to-Have Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)
  </li>
  <li>
   Experience implementing enterprise or SaaS software
  </li>
  <li>
   Familiarity with Remote Desktop Services or virtualized environments
  </li>
  <li>
   Experience supporting or executing data imports during software implementations
  </li>
  <li>
   Experience creating or reviewing data mapping and import templates
  </li>
  <li>
   Experience producing customer-facing technical documentation
  </li>
  <li>
   Background in software implementation, systems administration, or technical support
  </li>
  <li>
   Experience working cross-functionally with Support, Sales, or Development teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Pukat Technology Pvt Ltd

<p><b>Job Title: ERP Implementation Specialist</b></p><p><b>Required on urgent Basis</b></p><p><b>Job Summary:</b></p><p>The ERP Implementation Specialist is responsible for planning, executing, and managing the implementation of Enterprise Resource Planning (ERP) systems. The role ensures smooth integration of business processes into the ERP system while meeting organizational goals and timelines.</p><p><b>Key Responsibilities:</b></p><p>* Analyze current business processes and identify system requirements.</p><p>* Coordinate with stakeholders to gather functional and technical requirements.</p><p>* Plan and manage ERP implementation projects from start to finish.</p><p>* Configure and customize ERP modules based on business needs.</p><p>* Ensure proper data migration from legacy systems to the ERP platform.</p><p>* Conduct system testing, including UAT (User Acceptance Testing).</p><p>* Provide user training and support during and after implementation.</p><p>* Troubleshoot system issues and coordinate with technical teams for resolution.</p><p>* Monitor project timelines, budgets, and deliverables.</p><p>* Ensure compliance with company policies and industry standards.</p><p>* Prepare documentation including SOPs, user manuals, and reports.</p><p><b>Required Skills &amp; Qualifications:</b></p><p>* Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field.</p><p>* Proven experience in ERP implementation (e.g., SAP, Oracle, Microsoft Dynamics).</p><p>* Strong understanding of business processes (Finance, HR, Supply Chain).</p><p>* Project management and problem-solving skills.</p><p>* Excellent communication and stakeholder management abilities.</p><p>* Knowledge of database systems and basic technical concepts is a plus.</p><p><b>Preferred Skills:</b></p><p>* ERP certification (SAP/Oracle/MS Dynamics).</p><p>* 3 Years Experience required</p><p>Experience with data migration and system integration.</p><p>* Familiarity with Agile or Waterfall project methodologies.</p><p><b>KPIs (Performance Indicators):</b></p><p>* Successful ERP implementation within timeline and budget.</p><p>* User adoption rate and satisfaction.</p><p>* System performance and issue resolution time.</p><p>* Accuracy of data migration and reporting.</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

ERP Implementation Specialist

Clearway Health

<div><p><b>Welcome to Clearway Health</b> - At Clearway Health, we&rsquo;ve been recognized as a Great Place to Work&reg; for three years in a row&mdash;and we&rsquo;re just getting started. We&rsquo;re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you&rsquo;re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you&rsquo;ll fit right in. If you&rsquo;re looking for a role where you can truly make an impact, keep reading below!</p><br>
<p></p>
<p><b>
Position Summary:</b></p>
<p>
The Implementation Specialist at Clearway Health will work with new partnership hospitals to integrate and launch new pharmacy services. The Implementation Specialist is deployed to the client at the onset of the partnership and is responsible for providing hands on, in person, integrated care for patients with high medication cost. You'll be responsible for delivering safe and efficient specialty services while training the incoming new team members including Pharmacy Technicians and Pharmacy Liaisons. When not integrated at a new hospital partnership, you will be assigned work from an existing liaison that requires additional support, or other special projects in support of company or departmental initiatives.</p><p></p><p><i><br>
This position requires extensive </i><i>air and/or auto travel to and from the client sites (domestic only). The Implementation Specialist is expected to travel from several weeks to up to one year for each client site. Frequency and mode of travel will depend on the distance from the individual&rsquo;s remote home base to the client&rsquo;s site. The Implementation Specialist is a full-time travelling position; the qualified candidate must be willing to travel, which will include overnight and extended stays at a client's location. Estimated durations of travel will be 3-4 months per project.</i></p><p></p><p><b><br>
E</b><b>ssential</b><b> Responsibilities / Duties:</b></p>
<p>
Implementation Specialists are responsible for the filing and renewing of any primary state pharmacy technician license registration. The Implementation Specialist is required to have a valid driver&rsquo;s license with current auto insurance. Clearway will reimburse any state pharmacy technician license registration fees (besides their home state) and travel expenses.</p>
<p><b>
Implementation &amp; Change Management:</b></p>
<ul>
<li>Provide hands-on expertise, resources, and knowledge to new hospital sites as part of a new client partnership agreement</li>
</ul><ul><li>Own in partnership with our People &amp; Culture team the on-boarding experience and client satisfaction of new hires</li>
</ul><ul><li>Build, develop and/or maintaining on-site provider and pharmacy relationships by providing exceptional pharmacy care to patients</li>
</ul><ul><li>Develops relationships with local insurances, drug representatives, and external care providers to create a holistic care model for every patient</li>
</ul><ul><li>Owning of identification and address of Clinic and/or Pharmacy workflow inefficiencies: Identify key barriers, create workflow maps, propose new ideas, gain agreement from staff, and execute changes to promote workflow efficiencies (PA workflows, pharmacy workflows, escalation protocols, communication methods, patient flows)</li>
</ul><ul><li>Integrating specific and centralized processes for safe and efficient fulfillment of specialty pharmacy services at client sites; including training materials and education</li>
</ul><ul><li>Refinement of workflows and processes post launch to deliver Clearway Health experience to patients</li>
</ul><ul><li>Training of on-site client staff liaisons to ensure local model is consistent with every site and ensure all liaisons meet competency requirements</li>
</ul>
<p><b>Provider Relations</b> &ndash;The Implementation Specialist is responsible for making initial contact with the clinical team. This includes but not limited to:</p>
<ul>
<li>Attending a provider or all staff meetings.</li>
</ul><ul><li>Shadow a member of each group (pharmacy staff, front desk, MA, RN, and MD) to evaluate the efficiency and flow of the program&rsquo;s current state.</li>
</ul><ul><li>Identify clinic sponsors to obtain feedback/gaps with past, present, and future workflows. The purpose is to mimic what is working and provide solutions to improve and expand patient care models.</li>
</ul><ul><li>Train and Shadow new Pharmacy Technician Liaisons and Pharmacists in all duties, roles, and responsibilities</li>
</ul><ul><li>Track and report status to management along with any issues: escalate to leadership any risks and barriers to success including identifying and managing individual staff presenting challenges with adopting new protocols</li>
</ul><ul><li>As a member of the clinical team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.</li>
</ul><ul><li>Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives</li>
</ul><ul><li>Monitor staff to ensure that all required documentation is properly completed for billing purposes to include electronic orders and paperwork related to medications ordered</li>
</ul><ul><li>Utilize drug pricing provided by pharmacy and reconcile reimbursement to make sure it is within range</li>
</ul><ul><li>Communicate directly with patients to assist them in the awareness of their medications</li>
</ul><ul><li>Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow- up</li>
</ul>
<p><b>Patient Relationship Development and Client Performance</b><br>
&ndash; Responsible for managing and growing patient base by recruitment and retention of specialty pharmacy services</p>
<ul>
<li>Patient enrollment functions, including following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements</li>
</ul><ul><li>Retention of patients through excellent service</li>
</ul><ul><li>Navigation of patient EMR (electronic medical record) to effectively answer questions and/or provide documentation as needed for prior authorizations</li>
</ul><ul><li>Resolve patient care issues and situational awareness around when to involve managers and/ or clinicians</li></ul><br>
<p></p>
<p><b>
Certificates, Licenses, or Registrations</b>:</p><br>
<ul>
<li>Must be registered and in good standing with any State Board of Pharmacy.</li>
</ul><ul><li>Implementation Specialist must have current active National Certification verified by PTCB.</li>
</ul><ul><li>Must have a valid driver's license with current auto insurance.</li></ul><br>
<p></p>
<p><b>
Experience:</b></p>
<ul>
<li>3+ years of pharmacy experience required.</li>
</ul><ul><li>Experience developing and documenting specialty pharmacy workflows, SOPs, and training materials to support new program launches and operational consistency, preferred.</li>
</ul><ul><li>Familiarity with specialty pharmacy operations and compliance standards (e.g., payer requirements, Prior Authorization processes, and accreditation standards such as URAC or ACHC) preferred.</li>
</ul><ul><li>Experience managing implementation timelines, milestones, and issue resolution to ensure projects launch on schedule and meet operational and client expectations.</li>
</ul><ul><li>Pharmacy leadership experience preferred</li></ul><br>
<p></p>
<p><b>
Knowledge &amp; Skills:</b></p>
<ul>
<li>Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.</li>
</ul><ul><li>Excellent interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.</li>
</ul><ul><li>Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.</li>
</ul><ul><li>Must practice discretion and confidentiality as position deals with highly sensitive and private data.</li>
</ul><ul><li>Ability to understand, explain, and actively promote the hospital&rsquo;s objectives through direct coordination and commitment to the program&rsquo;s goals.</li>
</ul><ul><li>Demonstrates a desire and capacity to expand expertise, develop new skills, and grow professionally.</li>
</ul><ul><li>Highly proficient in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.</li>
</ul><ul><li>Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.</li>
</ul><ul><li>Capacity to work independently by managing workload and meeting established goals in a fast-paced environment</li>
</ul><ul><li>Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.</li>
</ul><ul><li>Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.</li>
</ul><ul><li>Experience with submission of prior authorization requests to third party payors</li>
</ul><ul><li>Familiarity with 340B drug program and ACO hospital models</li>
</ul><ul><li>Knowledge of QS1/NRx, EPIC, Salesforce, CoverMyMeds</li></ul><br>
<p></p>
<p><b>
Special Working Conditions (</b><b>On-call, Travel, Shift, Coverage</b><b>):</b></p>
<ul>
<li>Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays.</li>
</ul><ul><li>Must be willing to travel up to 80%.</li></ul><br>
<p></p>
<p><i>
This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $70,000 - $85,000. T</i><i>he actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.</i></p><p></p><p><i><br>
The above statements in this job description are intended to depict the general nature and level of work assigned to the </i><i>employee</i><i>(s) in this job. The above is not intended to </i><i>represent</i><i> an exhaustive list of accountable duties and responsibilities </i><i>required</i><i>. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.</i></p></div><p></p>

Pharmacy Implementation Specialist

Research and Development Solutions

<div><div><div><div><b>Posted date</b></div> <div>16th April, 2026</div> <div><b>Last date to apply</b></div> <div>16th May, 2026</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Development Sector
</div></div><br>
<div><div><b>Type</b></div> <div>Full Time</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>5 years </div><div><b>Maximum Age</b></div> <div>45 years</div></div></div></div>
<br><p></p><div><p><b>About the Role</b></p>
<p>
We are a research organization that conducts high-quality surveys, field research, and data-driven implementation work. Our systems rely heavily on digital data collection, strict protocols, automated checks, and increasingly advanced algorithm- and AI-supported processes. We are looking for a Survey &amp; implementation specialist to lead survey teams and oversee selected implementation teams operating in similarly rigorous, data-intensive environments.</p>
<p>
This is a managerial role for someone who is highly organized, operationally strong, and fully comfortable working with digital systems, structured protocols, and real-time data quality processes.</p>
<p><b>
What You Will Do</b></p>
<ul>
<li>Lead implementation of surveys and research-based programs end-to-end, across multiple field sites</li>
<li>Build and manage multi-level field teams &mdash; coordinators, supervisors, enumerators, and frontline staff</li>
<li>Operate the digital backbone: SurveyCTO, ODK, Kobo, custom applications, and the workflows and data pipelines behind them</li>
<li>Own the full data quality stack; pilot testing, high-frequency checks, backchecks, spot checks, protocol adherence tracking, and resolution cycles</li>
<li>Translate research protocols into SOPs and field workflows that hold up under real conditions</li>
<li>Use dashboards and AI-supported workflows for quality assurance, data cleaning, transcript review, and reporting</li>
<li>Work directly with research teams on study integrity and with technology teams on platform improvements</li>
<li>Coordinate with government counterparts, partners, and donors where the work requires it</li>
</ul>
<p><b>Who This Is For</b></p>
<p>
This role is suited to a professional who has developed substantial experience in surveys and research-based programming and understands the discipline that field implementation requires. The ideal candidate is someone who approaches implementation as a craft; grounded in preparation, clear systems, well-trained teams, use of technology to enhance and ensure quality, and considered leadership &mdash; and who recognizes that the quality of execution directly shapes the quality of evidence a program produces.</p>
<p>
We are looking for someone who has also kept pace with how this field is evolving. AI-supported tools are now part of day-to-day practice at RADS, integrated into quality assurance, data processing, documentation, and reporting. The right candidate treats field operations, digital data systems, and AI-enabled workflows as a single integrated practice rather than separate functions and brings the judgement to apply each appropriately to the demands of research-based work.</p>
<p>
Above all, this is a role for someone who takes implementation seriously as the bridge between research and impact, and who wants to lead that bridge at an organization where both sides of it are taken equally seriously.</p>
<p><b>
Required Qualifications</b></p>
<ul>
<li>Master's degree in public health, economics, social sciences, statistics, management, development studies, or a related field. Exceptional bachelor's candidates will be considered</li>
<li>At least 5 years leading field implementation, survey operations, or program delivery in a research or evaluation setting</li>
<li>Demonstrated experience running multi-site, multi-team field operations end-to-end</li>
<li>Strong command of digital data collection platforms and core data quality processes (HFCs, backchecks, spot checks)</li>
<li>Working proficiency with AI tools in operational workflows</li>
<li>A track record of building and sustaining high standards of protocol adherence and data quality in the field</li>
</ul>
<p><b>Why RADS</b></p>
<p>
At RADS, the strength of delivery shapes the strength of the evidence we produce. This role sits at the point where field leadership, research rigour, and modern tooling come together, and where strong implementation translates directly into programs and policies that work.</p></div><p></p>

Survey & Implementation Specialist

Scribe.ology

<div><div><b>Do you want the perfect opportunity to start in the medical field? Scribe.ology is here for you! We are looking to hire an Implementation Specialist in DFW.</b></div>
<div></div><div><b>You will get the chance to connect and build relationships with our Physicians. We are flexible and offer competitive pay and Paid Training!</b></div>
<div></div><div><div><div><div><div><b>Location: Downtown Dallas, but you can work anywhere in DFW (On-SIte Only)</b></div>
</div></div></div><div><b>Successful completion of our mandatory orientation is required.</b></div>
<div><b>Compensation between $14-15/hour based on experience and availability</b></div>
</div><div></div><div><div><div><div><div><div><div><b>Job purpose:</b></div>
<div><div><div>The Implementations Specialist position will concentrate on implementing new clinics and providers, as well as developing Clinic Manuals for new providers to be utilized by scribe trainees. The Implementation Specialist will ensure the highest quality training to each trainee and ensure their mastery of the material before being released from training. The Implementations Specialist is responsible for the performance and development of scribes trained at the location. The Implementations Specialist reports to the Director of Operations.</div>
<div></div><div><b>Duties and Responsibilities:</b></div>
<ul><li>Responsible for the initial scribe shadow shifts with providers to identify preferences, normals, and preferred clinic flow</li>
<li>Continuously communicate scribe program expectations and learning curve details with physicians, PAs, and clinic leaders</li>
<li>Provide superior customer service throughout the program set‐up phase and bring the implementation to closure within given timelines</li>
<li>Ensure a proper hand-off to the Area Supervisor once the implementation phase is completed</li>
<li>Coordinate with the Director of Operations and Area Supervisors regarding any performance, disciplinary issues, and corrective actions during scribe training</li>
<li>Coordinate the set-up and execution of training for all new trainees</li>
<li>Distribute training and learning materials to ensure scribes have materials needed after training is completed</li>
<li>Evaluate training progress and make sure all trainers are providing training updates to the Area Supervisor on their trainees throughout the course of online and on‐site training</li>
<li>Monitor trainees&rsquo; training progress and provide regular status updates to the Director of Operations and Area Supervisors</li>
<li>Participate actively in meetings while providing valuable feedback, as requested by the Director of Operations</li>
<li>Assist, as needed, with program set-up logistics, including IT access</li>
<li>Assist as needed with initial and post‐program set‐up compliance audits</li>
<li>Assist with the development of training materials for various specialties</li>
<li>Ensure compliance to time and attendance, as outlined in the Employee Handbook</li>
<li>Assist with other tasks upon request</li>
<li>Perform other duties as assigned</li>
</ul><div><b>Specific Knowledge &amp; Skills:</b></div>
<ul><li>Demonstrate the ability to anticipate and solve practical problems or resolve issues</li>
<li>Demonstrate computer literacy.</li>
<li>Be self-directed, energetic, motivated, driven, and humble.</li>
<li>Demonstrate the ability to be an effective team leader</li>
<li>Demonstrate the ability to communicate orally or in written form effectively.</li>
<li>Up to 50% TRAVEL</li></ul></div></div></div></div></div></div></div></div></div><div></div>

Implementation Specialist - Medical Scribe

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