import customer service manager

| CargoPeople Logistics & Shipping PVT LTD

<ul><li>Maintain and update <b>Daily Status Reports (DSR)</b> for all import shipments.</li><li>Provide regular shipment updates to customers regarding arrival, clearance, and delivery status.</li><li>Prepare and process <b>Delivery Orders (D/O)</b> in coordination with shipping lines and customers.</li><li>Coordinate with <b>customs brokers</b> for timely clearance of import consignments.</li><li>Communicate with <b>freight forwarders and shipping lines</b> for document clarification and shipment discrepancies.</li><li>Verify import documentation such as Bill of Lading, Invoice, Packing List, and other required documents.</li><li>Ensure timely follow-up for document submission and clearance approvals.</li><li>Resolve customer queries related to shipment delays, documentation issues, and delivery schedules.</li><li>Maintain accurate records of shipment files and documentation.</li><li>Ensure compliance with company SOPs and import regulations.</li></ul><p>Job Type: Permanent</p><p>Pay: ₹20,000.00 - ₹40,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>Do you have minimum 1 year experience in Import Customer Service (handling import shipments)?</li></ul><ul><li>Have you processed Delivery Orders (D/O) for import shipments?</li></ul><p>Work Location: In person</p>

Import Customer Service

IDFC FIRST Bank

<div>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 About the Role
 <br/>
 <br/>
 The
 <strong>
  Associate Customer Service Manager
 </strong>
 is a critical role within the
 <strong>
  Rural Banking
 </strong>
 function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling up the retail banking business by ensuring efficient use of resources and technology. As the central custodian of all Rural Banking documents for the branch, the role bearer supports operational activities related to rural and semi-urban retail products. The position is accountable for maintaining the customer lifecycle, fulfilling service requests, and ensuring a seamless banking experience.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures.
  </li>
  <li>
   Manage service delivery for both internal and external customers at the designated rural branch.
  </li>
  <li>
   Perform data entry for application forms, customer ID creation, and account setup.
  </li>
  <li>
   Conduct document verification, including KYC checks, application forms, and loan documentation.
  </li>
  <li>
   Handle cash and clearing transactions securely and efficiently.
  </li>
  <li>
   Maintain a strong audit rating for the branch through consistent compliance and operational excellence.
  </li>
  <li>
   Partner with business teams to implement key operational and regulatory practices, including lending operations and risk management.
  </li>
  <li>
   Lead quality initiatives to optimize processes, improve turnaround times (TAT), and upgrade service level agreements (SLAs).
  </li>
  <li>
   Utilize automation and digitization tools to enhance operational efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 Secondary Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Ensure the branch is always well-maintained and operationally ready.
  </li>
  <li>
   Support the delivery of retail banking products in rural and semi-urban areas.
  </li>
  <li>
   Assist in implementing community development and livelihood advancement initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 What We Are Looking For
 <br/>
 <br/>
 Education
 <br/>
 <br/>
 <ul>
  <li>
   Graduate in any discipline (e.g., BA, BCom, BBA, BSc, BTech, BE).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1yearsof relevant experience in banking or allied financial services.
   <br/>
   <br/>
  </li>
 </ul>
 Skills and Attributes
 <br/>
 <br/>
 <ul>
  <li>
   Strong understanding of branch operations and banking procedures.
  </li>
  <li>
   Excellent organizational and administrative skills.
  </li>
  <li>
   High attention to detail and compliance orientation.
  </li>
  <li>
   Strong communication and customer service capabilities.
  </li>
  <li>
   Ability to manage multiple tasks and meet deadlines.
  </li>
  <li>
   Proficiency in banking systems and digital tools.
  </li>
  <li>
   Problem-solving mindset with a focus on continuous improvement.
  </li>
 </ul>
</div>


Associate Customer Service Manager

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Manager, Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
  </li>
  <li>
   Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
  </li>
  <li>
   Resolves escalated customer complaints and ensures timely resolution of the same
  </li>
  <li>
   Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
  </li>
  <li>
   Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
  </li>
  <li>
   Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
  </li>
  <li>
   Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Maintain customer services area files, database, records, registers and logs under control.
  </li>
  <li>
   Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
  </li>
  <li>
   Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Lead and direct the daily activities for Customer Service unit including, but not limited to;
  </li>
  <li>
   checking customers&rsquo; applications for different types of products and services,
  </li>
  <li>
   checking loan applications and loan agreements before submitting the same for approvals,
  </li>
  <li>
   authorizing customers&rsquo; signatures,
  </li>
  <li>
   authorizing the daily work of the customer services staff,
  </li>
  <li>
   following up dormant accounts especially debit accounts,
  </li>
  <li>
   preparing management reports such as monthly opened/closed accounts.
  </li>
  <li>
   Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
  </li>
  <li>
   Continuous Improvement:
  </li>
  <li>
   Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
  </li>
  <li>
   Identify and encourage people to adopt practices better than the industry standard.
  </li>
  <li>
   Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
  </li>
  <li>
   Encourage, solicit and reward innovative ideas even in day-to-day issues.
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Identify related areas for professional development of self and others.
  </li>
  <li>
   Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
  </li>
  <li>
   Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT
   <br/>
   <br/>
  </li>
 </ul>
 Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
 <br/>
 <br/>
 <ul>
  <li>
   Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
  </li>
  <li>
   Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
  </li>
  <li>
   Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
  </li>
  <li>
   Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 6 years of relevant experience, preferably within a highly rated international bank.
  </li>
  <li>
   Well-informed of branch customer service practices and regulations
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3648 - Manager Customer Services (Qatarization)

Mars

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Job Description:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
This role will be responsible for delivering the channel/ customer KPI and ambitions and driving excellent execution and the physical availability of our brands in line with the overall field sales strategy. This role will be responsible for the day-to-day delivery of results by leading, developing and inspiring the merchandizing team and all stakeholders towards a high performance and delivery culture. The Modern Trade Account Manager will be responsible for the following areas, and will work across all MARS categories. &bull; Co-ordination and line management of a team of merchandisers and sales representatives working across an allocated store territory to ensure delivery of their KPI&rsquo;s and work plans, specifically to ensure the delivery of world class execution of the following : &bull; Managing the forecast planning for Modern Trade Customers assigned in coordination with Demand Team. &bull; Manage the customer&rsquo;s profitability in the Segment in line with the Sales policies &amp; plans. &bull; Build customer networks and relations for the benefit of MARS business. &bull; Negotiating &amp; executing annual BDA contracts with customers HQ, and ensuring perfect compliance with plans. &bull; Achieving assigned targets associated to these plans. &bull; Delivering freshness targets &amp; zero returns. The territory of the Modern Trade Account Manager will include stores that are strategic to MARS business. Therefore, the modern trade account manager will be personally accountable for delivering the following strategic tasks: &bull; Negotiating promotional space and budgets &bull; Planning the implementation of big events &amp; activities and ensuring perfect execution, and owning the planning &amp; execution of any store specific activity for their stores &bull; Long term activity planning for the full quarter ahead &bull; Tracking &amp; reporting their business performance and delivering quality quarterly business reviews internally &amp; externally with their store contacts &ndash; covering: EPOS review of category performance, MARS performance, competitor performance, business drivers/drainers &amp; opportunities for incremental growth going forward &bull; Identifying further opportunities in store on top of the head office &amp; store aligned business plans, and working with their field sales manager to deliver these to drive incremental results &bull; Creating a feedback/reporting loop between their stores and head office to ensure there is a regular flow of information and competitor insights back to head to office. &bull; Role modelling the behaviours as per Mars 5 Principles required from their team The Modern Trade Account Manager will have the support of FOTS merchandisers and Supervisors to support their appointed store territory and delivering the following execution tasks: &bull; Taking manual orders, checking stock levels, managing OOS&rsquo;s, activating bar codes at store level, following up on deliveries, owning the relationship between MARS and key personnel in store, ensuring implementation of planograms, managing personnel/administrative requirements of the merchandising team, and in some cases line management for merchandisers. &bull; Delivery and execution of co-packs, managing the follow up and execution of LPO&rsquo;s with the customer services team. &bull; Negotiating proper number of secondary displays for Mars products- Regular monitoring of shelve space and prices- Monitoring price indexes vs. competition; and correct in line with Mars strategy. &bull; Monitor competitors&rsquo; performance. Report immediately on any aspect of market, trade and product that could affect our business or could provide us with a business opportunity, and propose measures lead. This role requires good leadership and commercial capability including the ability to build, inspire, engage and motivate teams while consistently delivering results.</p><p></p><p>
#LI-LY1</p></div><p></p>

Modern Trade Customer Manager

The Hershey Company

<div><div><div><p>Job Location: Bentonville, AR</p></div><p></p><div><br>
</div>
<p></p><div><p>Summary:</p><br>
<p></p>
</div>
<div><p>This role provides leadership to Customer Supply Chain Managers / Analysts located both on site at Hershey, located in field sales offices, and remote. The position requires broad based knowledge of supply chain with flexibility to balance both strategic opportunities and support the team with tactical challenges that arise on daily bases. Strong relationship and influencing skills are needed to work across the enterprise as daily interaction exists with customer supply partners, sales, commercial planning, finance, category teams, demand planning, transportation, etc. This role will be a critical driver of customer supply chain strategies across Business Unit brands and Hershey North America. The Sr Manager Supply Chain will deliver improved on shelf availability, on time delivery and reduced costs to serve through close partnership with commercial teams, supply chain stakeholders and customer partners.</p></div><div><br>
<p>
</p></div><div><p>Minimum Education and Experience Requirements:</p><br>
<p></p>
</div>
<div><ul><li><p>Graduate degree in Supply Chain or Business Administration</p>
</li>
</ul></div><div><ul><li><p>Prefer 10-15 years of Supply Chain experience</p>
</li>
</ul></div><div><ul><li><p>Disposition to engage with customer at all levels of their organization (replenishment analyst to SVP)</p>
</li>
</ul></div><div><ul><li><p>Demonstrated ability of managing operational details, while also understanding big picture</p>
</li>
</ul></div><div><ul><li><p>Ability to negotiate effectively with internal and customer partners at all levels. Able to integrate feedback and adjust plans accordingly. Deep experience with quantitative analysis, creative problem solving, and complex project management.</p>
</li>
</ul></div><div><ul><li><p>Ability to work in ambiguous environments, bring structure, prioritize and drive to results</p>
</li>
</ul></div><div><ul><li><p>Proven ability to develop and maintain effective business relationships and influence cross-functional leaders</p>
</li>
</ul></div><div><ul><li><p>Exceptional oral and written communication skills</p>
</li>
</ul></div><div><ul><li><p>Proficient understanding of fundamental business management and supply chain principles and concepts</p>
</li>
</ul></div><div><ul><li><p>Thorough grasp of key internal and customer forecasting, order generation, and order fulfillment processes</p>
</li>
</ul></div><div><ul><li><p>Ability to lead multi-functional project teams</p>
</li>
</ul></div><div><ul><li><p>Strong working knowledge in SAP systems and tools</p>
</li>
</ul></div><div><ul><li><p>Ability to maintain focus on Hershey goals and improvements</p>
</li>
</ul></div></div><div><div><ul><li><p>Strong project management capabilities</p></li></ul><br>
</div>
<p></p><div><p>Summary of Major Duties:</p><br>
<ul>
<li>Lead Customer Supply Chain team to deliver supply objectives focusing on On shelf availability, case fill, on time delivery improvement and cost to serve reduction.
</li><li>Champion customer specific initiatives that align short and long-term Customer Supply Chain and capacity objectives, tactics, vision and strategies.</li>
<li>Ensure visibility of key customer metrics, challenges and work streams to to broader organization
</li><li>Own all aspects of Supply chain management with customer base working in close partnership with the commercial team and related functional teams on solutions that result in measurable business outcomes.
</li><li>Lead and inspire cross functional teams to deliver strong plans to develop logistics initiatives and strategic projects.</li>
<li>Lead teams that leverage reporting to identify risk to commercial plans and activate functional areas of the business.</li>
<li>Develop and track capability success measures and continually optimize programs to increase supply chain effectiveness and impact across top ten retailers.</li>
<li>Drive monthly review of cost to serve opportunity improvement across multiple areas; OTIF fines, logistics costs, deductions, etc</li>
<li>Coordinate and own monthly metric reviews and prepare monthly reporting to effectively communicate to the business.</li>
<li>Maintain structured teams that drive business through weekly Collaborative Demand Alignment (CDA) meetings that coordinate supply chain activities across internal Hershey team in support of new items, transition, seasonal buys, etc.</li>
<li>Ensure resources are working with multi-function internal and external teams to provide timely replenishment and planning actions and insights for all promotions, seasons, and planogram changes.</li>
<li>Represent The Hershey Company on all relevant special projects and customer initiatives.
</li><li>Support Commerical team at various trade events; CDBX, NACDS &amp; FMI industry events.
</li><li>Through customer interaction and regular benchmarking, develop and maintain a focus on customer&rsquo;s strategic direction in order to educate and prepare internal constituents and actively participate in strategic programs when there is a demonstrated benefit to the total supply chain.</li></ul></div><br>
</div>
<p></p><p>The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.<br>
<br>
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.</p>
<p>
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.<br>
You can request an accommodation via phone or email.</p>
<p>
To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include &ldquo;Accommodation Needed&rdquo; in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.</p></div>

Sr Mgr Customer SC Walmart

The Hassol

<p><b>Job Summary:</b></p><p>An Import Sales Executive is responsible for generating and managing import freight business by developing new clients, maintaining relationships with existing customers, and offering tailored logistics solutions. The role bridges commercial sales activities with operational coordination to ensure profitable, reliable, and customer-focused import services.</p><p><b>Key Responsibilities:</b></p><p>Develop new import business through client acquisition and market outreach</p><p>Promote import services (air, sea, and land freight) to potential customers</p><p>Prepare and negotiate freight quotations, rates, and service contracts</p><p>Coordinate with import operations teams to ensure smooth shipment execution</p><p>Maintain relationships with shipping lines, airlines, and overseas agents</p><p>Track sales leads, conversions, and revenue targets</p><p>Provide clients with shipment updates and post-shipment support</p><p>Ensure pricing accuracy and margin control in coordination with operations</p><p><b>Key Skills &amp; Competencies:</b></p><p>Strong understanding of import freight processes and Incoterms</p><p>Sales negotiation and customer relationship management skills</p><p>Market knowledge of freight forwarding and logistics services</p><p>Effective communication and client-handling abilities</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Import Sales Executive – Freight Forwarding Industry

Wiseway

<p>Wiseway Logistics (ASX: WWG) is a fast-growing international freight forwarding company operating across eleven cities in five countries. We are expanding our U.S. team in Los Angeles and seeking an experienced <b>Imports Operation Supervisor &amp; Customer Service (Mandarin Speaker) </b>to support our growing import and client service operations.</p><p><b>Job Responsibilities </b></p><ul><li>Supervise daily import operations and customs clearance processes</li></ul><ul><li>Act as key contact for customers &mdash; provide shipment updates and resolve issues</li></ul><ul><li>Coordinate with overseas agents, carriers, 3PLs, and customs brokers</li></ul><ul><li>Monitor team workflow and improve operational efficiency</li></ul><ul><li>Track shipments and proactively manage delays or exceptions</li></ul><ul><li>Review freight costs and support pricing effectiveness</li></ul><ul><li>Maintain accurate records in CargoWise or similar systems</li></ul><ul><li>Ensure compliance with U.S. import regulations</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Bachelor&rsquo;s degree from an accredited U.S. institution (Logistics, Supply Chain, Business, or related)</li></ul><ul><li>Fluent Mandarin &amp; English (required)</li></ul><ul><li>3+ years experience in freight forwarding or import operations</li></ul><ul><li>Supervisory or senior operations experience preferred</li></ul><ul><li>Strong customer service and problem-solving skills</li></ul><ul><li>Knowledge of U.S. customs and international shipping</li></ul><ul><li>Experience with CargoWise preferred</li></ul><p><b>Why Join Wiseway</b></p><ul><li>Growing global logistics company</li></ul><ul><li>Supportive team environment</li></ul><ul><li>Career development opportunities</li></ul><ul><li>Competitive compensation</li></ul><p><b>Wiseway Logistics is an equal opportunity employer.</b></p><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>freight forwarding : 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Imports Operation Supervisor & Customer Service (Mandarin Speaker)

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