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in room dining order taker

IHG Hotels & Resorts

<div>
 We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
 
 
 The In-Room Dining Order Taker is responsible for receiving and processing guest orders for room service in a courteous, timely, and professional manner. This role plays a key part in delivering exceptional guest experiences by ensuring accurate order taking, prompt communication with kitchen and service staff, and attentive follow-up to guest requests.
 
 
 YOUR DAY-TO-DAY:
 
 
 <ul>
 <li>
 Answer all in-room dining phone calls promptly and professionally, using proper etiquette and the hotel's standard script.
 </li>
 <li>
 Take accurate food and beverage orders from guests and input them into the POS (Point of Sale) system.
 </li>
 <li>
 Ensure a thorough understanding of the menu items, including ingredients, dietary restrictions, and preparation times.
 </li>
 <li>
 Upsell menu items and suggest alternatives or pairings to enhance the guest experience and increase revenue.
 </li>
 <li>
 Coordinate with kitchen and service team to ensure timely preparation and delivery of orders.
 </li>
 <li>
 Monitor the status of all in-room dining orders and update guests with any delays or issues.
 </li>
 <li>
 Handle guest complaints or issues with empathy and escalate to management when necessary.
 </li>
 <li>
 Maintain cleanliness and organization of the order-taking area and related materials.
 </li>
 <li>
 Keep updated records of special requests, dietary needs, or VIP guest preferences.
 </li>
 <li>
 Perform other duties as assigned by management to ensure smooth operation of the department.
 
 
 </li>
 </ul>
 WHAT WE NEED FROM YOU:
 
 
 <ul>
 <li>
 High school diploma or equivalent; hospitality or customer service education is a plus.
 </li>
 <li>
 Previous experience in a hotel, restaurant, or call center environment preferred.
 </li>
 <li>
 Strong verbal communication and telephone etiquette skills.
 </li>
 <li>
 Proficient in using POS systems and basic computer applications.
 </li>
 <li>
 Ability to multitask, prioritize, and remain calm under pressure.
 </li>
 <li>
 Exceptional attention to detail and accuracy in order taking.
 </li>
 <li>
 Flexibility to work shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Positive attitude and a strong commitment to guest satisfaction.
 
 
 </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

In Room Dining Order Taker

Grand Millennium Muscat

<div>
 As a Housekeeping Order Taker, you are crucial to facilitating effective communication and coordination within the Housekeeping Office. Your key responsibilities include overseeing administrative tasks, maintaining meticulous records, delivering exceptional customer service, and contributing to the overall cleanliness and organization of the office.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Safeguard, record, and manage all keys and documents within the Housekeeping Office.
 </li>
 <li>
 Organize and file daily activity reports efficiently in the Housekeeping Office.
 </li>
 <li>
 Promptly answer phone calls, adhering to established telephone etiquette and standards.
 </li>
 <li>
 Record all incoming calls, ensuring proper dissemination and follow-up on messages.
 </li>
 <li>
 Manage Lost &amp; Found matters, including receiving, recording, storing, claiming, and clearing items.
 </li>
 <li>
 Update and maintain housekeeping files, ensuring accuracy and completeness.
 </li>
 <li>
 Generate and print system reports for the room discrepancy report in the morning and afternoon; submit copies to Finance and Front Office.
 </li>
 <li>
 Coordinate baby-sitting services for guests and prepare attendance sheets for monthly payroll.
 </li>
 <li>
 Maintain the cleanliness and tidiness of the Housekeeping Office.
 </li>
 <li>
 Regularly clear outdated reports on a monthly basis, following hotel standards for record-keeping.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Housekeeping Order Taker

Crowne Plaza Hotel

<div>As a Food &amp; Beverage Attendant, you are the face of the hotel&rsquo;s dining experience. You will be responsible for delivering warm, attentive, and personalized service across the hotel&rsquo;s restaurants, bars, lounges, and in-room dining. The ideal candidate is passionate about guest satisfaction, well-groomed, detail-oriented, and thrives in a fast-paced environment.

YOUR DAY-TO-DAY:
<ul>
<li>Greet guests warmly and ensure a smooth and efficient seating process.</li>
<li>Present menus, provide detailed information on menu items, specials, and promotions.</li>
<li>Take and serve food and beverage orders promptly and accurately.</li>
<li>Check in with guests to ensure satisfaction throughout the meal.</li>
<li>Respond to guest inquiries, requests, and complaints in a timely and professional manner.</li>
<li>Maintain a professional appearance and a positive, friendly demeanor.</li>
<li>Set up, stock, and maintain work areas and dining spaces (e.g., mise-en-place).</li>
<li>Ensure cleanliness and sanitation standards are met in dining and service areas.</li>
<li>Operate POS systems for order entry and billing.</li>
<li>Assist in opening and closing duties including cash handling, cleaning, and restocking.</li>
<li>Support other outlets and banquet operations as required.</li>
<li>Adhere to hotel policies, procedures, and brand standards.</li>
<li>Follow all health, hygiene, and safety regulations (local and international standards).</li>
<li>Ensure responsible service of alcohol according to Omani law and hotel policy.</li>
<li>Work closely with kitchen, bar, and stewarding teams to ensure smooth operations.</li>
<li>Attend departmental briefings and training sessions.</li>
<li>Report maintenance or safety issues to management immediately.</li>
</ul>
WHAT WE NEED FROM YOU:
<ul>
<li>Previous experience in a similar role within a hotel, restaurant, or upscale hospitality environment.</li>
<li>Strong communication skills in English (verbal and written).</li>
<li>Friendly, approachable, and guest-focused.</li>
<li>Physically fit and able to stand for long periods and carry trays/plates.</li>
<li>Passion for hospitality and delivering exceptional guest experiences.</li>
<li>Team player with a positive attitude.</li>
<li>Attention to detail and high level of cleanliness.</li>
<li>Flexibility to work various shifts, including weekends, nights, and holidays.</li>
</ul>
WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

F&B Attendant

VOCO

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Executive Chef will lead and oversee all culinary operations at voco Muscat Al Mouj, ensuring that every food outlet (restaurants, specialty venues, all&#8209;day dining, lobby lounge), banquets, in&#8209;room dining and event catering meets the high standards of quality, presentation, service, and guest satisfaction consistent with the voco brand and its reputation. This is a pre&#8209;opening / newly opening luxury beachfront resort (251 keys, several F&amp;B outlets) so the Executive Chef will have a key role in shaping the culinary identity, establishing systems and processes, recruiting/training the kitchen team, and managing cost, quality, hygiene, and creativity.

YOUR DAY-TO-DAY:
<ul>
<li>Develop, design, and implement innovative, diverse, and seasonally&#8209;inspired menus for all outlets (all&#8209;day dining, speciality restaurant(s), lobby lounge, banquets, etc.), aligned with local tastes as well as international standards.</li>
<li>Ensure menu offerings reflect the resort&rsquo;s position as a premium beach resort: fresh seafood, local and regional flavours, healthy options, wellness&#8209;oriented items, etc.</li>
<li>Collaborate with F&amp;B Manager / Marketing / Guest Experience teams to plan special menus, theme nights, events, wedding banquets, etc.</li>
<li>Oversee daily kitchen operations to ensure food is consistently of the highest quality in taste, presentation, and portion control.</li>
<li>Maintain exceptional guest satisfaction through quality, consistency and attention to guest feedback.</li>
<li>Be visible in guest&#8208;facing kitchens / outlets where appropriate; interact with guests if needed to gather feedback and represent the brand.</li>
<li>Recruit, train, mentor, and motivate all kitchen personnel: sous chefs, chefs de partie, line chefs, pastry, butchery, bakery, etc.</li>
<li>Establish clear roles and responsibilities, ensure teams have required skills (multi&#8209;skilling / cross&#8209;training as needed).</li>
<li>Create work schedules, manage staffing levels to match business demand while controlling labour cost.</li>
<li>Promote a culture of teamwork, innovation, continuous improvement, discipline, and safety.</li>
<li>Create, manage, and monitor kitchen budgets: food cost, labour cost, wastage/spoilage, supplies, equipment.</li>
<li>Work with purchasing/procurement to select quality suppliers, negotiate costs, ensure timely deliveries and optimal inventory management.</li>
<li>Ensure portion control, reduction of waste, efficient use of resources.</li>
<li>Monitor P&amp;L for kitchen / F&amp;B outlets and propose corrective actions as needed.</li>
<li>Ensure full compliance with local governmental food safety laws, health regulations, HACCP or equivalent standards.</li>
<li>Maintain the highest standards of cleanliness, hygiene, pest control, safety in all kitchens, stores, cold rooms, and related back&#8209;of&#8209;house areas.</li>
<li>Implement and uphold voco / IHG brand standards and SOPs.</li>
<li>Responsible for stewarding operations, equipment maintenance, and ensuring all kitchen systems are fully functional and safe.</li>
<li>During pre&#8209;opening phase, design kitchen layouts, equipment lists, work flows, set up kitchens and service outlets.</li>
<li>Develop opening menus; manage trial runs; coordinate training and mock services.</li>
<li>Engage in recruitment, selection, onboarding, training of full kitchen brigade.</li>
<li>Establish all culinary SOPs, standard recipe cards, portion control guides, plating designs, etc.</li>
<li>Work closely with F&amp;B, Banquet, Events, Purchasing, Marketing, Finance, HR, GM to ensure smooth operations, guest satisfaction, and financial performance.</li>
<li>Attend management meetings to report on kitchen performance, food costs, guest feedback, quality issues.</li>
<li>Develop relationships with local suppliers, artisans, producers to source high&#8209;quality local ingredients.</li>
</ul>
WHAT WE NEED FROM YOU:
<ul>
<li>Degree / Diploma in Culinary Arts, Hotel &amp; Restaurant Management or equivalent. Additional certifications in food safety / HACCP.</li>
<li>minimum 3&#8209;5 years in an Executive Chef or Head Chef position. Experience with multiple outlets, large banquets/events, specialty and international cuisine. Experience in pre&#8209;opening operations is a plus.</li>
<li>Strong ability to manage food cost, portion control, forecasting, budgeting, supplier cost negotiations, cost of goods sold (COGS), controlling wastage/spoilage.</li>
<li>Strong leadership, coaching and mentoring skills. Ability to build high&#8209;performing teams. Good interpersonal skills, culturally aware, able to work in a multicultural environment.</li>
<li>Ability to manage multiple outlets; strong time management; detail oriented; able to plan ahead especially for events and seasonal demands.</li>
<li>Passion for excellent guest service; ability to respond to guest feedback; commitment to quality and consistency.</li>
</ul>
WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Executive Chef

<div>About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

As an F&amp;B Attendant, you will be the first point of contact for our guests - delivering professional, attentive, and friendly service while ensuring every dining moment is memorable. Whether it&rsquo;s fine dining, a buffet, or casual bites, your role will be key in representing our brand&rsquo;s high standards.

A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly do:
<ul>
<li>Greet guests warmly and guide them through the menu with confidence and product knowledge.</li>
<li>Take and serve food and beverage orders promptly and accurately.</li>
<li>Ensure tables are well set, clean, and ready before and after service.</li>
<li>Follow outlet standards for presentation, service sequence, and up-selling techniques.</li>
<li>Handle guest feedback and requests professionally and proactively.</li>
<li>Maintain cleanliness and safety standards in the dining area in compliance with hygiene regulations.</li>
<li>Support the team in preparing for service and closing duties.</li>
</ul>
What We Need From You
<ul>
<li>Previous experience in a similar role within a hotel or fine dining environment is preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>A passion for hospitality and delivering exceptional service.</li>
<li>Knowledge of food and beverage trends and service etiquette.</li>
<li>Ability to work in a fast-paced, multicultural team.</li>
<li>Flexible to work shifts, weekends, and holidays.</li>
</ul>
What We Offer

We&rsquo;ll reward all your hard work with competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for an
 
 Assistant Front Desk Manager - Front Office
 
 to join
 
 Jumeirah Muscat Bay
 
 . The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date guest profiles and history records, ensuring preferences and special requests are properly documented.
 </li>
 <li>
 Coordinate with relevant departments to prepare for guest arrivals, including VIP amenities, room readiness, and special requests.
 </li>
 <li>
 Personally welcome and engage with guests, offering courtesy calls, scented towels, and welcome drinks to create memorable experiences.
 </li>
 <li>
 Supervise and guide guest relations staff, ensuring presence in the lobby to welcome and assist guests at all times.
 </li>
 <li>
 Oversee the timely delivery of VIP amenities, guest events, and cocktail arrangements, ensuring seamless service execution.
 </li>
 <li>
 Remain visible and approachable to in-house guests, actively seeking feedback and encouraging guest questionnaire completion.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 High School Diploma (essential); Bachelor&rsquo;s Degree in Hospitality, Business, or a related field (desirable)
 </li>
 <li>
 3&ndash;5 years of experience in a similar role within the hospitality industry
 </li>
 <li>
 Advanced proficiency in Microsoft Office programs
 </li>
 <li>
 Problem-solving, leadership and team management, project management, creativity, and strong attention to detail
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways.
 </li>
 <li>
 Opportunities for internal mobility within our global network.
 </li>
 <li>
 Colleague discounts on food, beverage and hotel stays worldwide.
 </li>
 <li>
 Health care and insurance benefits.
 </li>
 <li>
 Locally competitive salary.
 </li>
 <li>
 Locally relevant benefits as determined by the property.
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Aug 28, 2025, 11:10:26 AM
</div>

Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent)

Explore 428+ In room dining order taker in Room Dining Order Taker Jobs In Muscat this September. Find roles across top companies and apply now to boost your career.

428 in room dining order taker jobs IN Room Dining Order Taker Jobs In Muscat

In Room Dining Order Taker

In Room Dining Order Taker

Housekeeping Order Taker

F&B Attendant

Executive Chef

F&B Attendant

Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent)