inbound/outbound call agent

ibex. Pakistan

<div><h3 class="jobSectionHeader">Job Overview</h3>
ibex. Pakistan is bringing an opportunity for those who excel in communication. This opportunity is for Lahoris. We are looking for a customer-focused professional to handle inbound and outbound calls, qualify leads through structured questions, and deliver excellent service. The role involves assessing customer eligibility, managing data in CRM systems, and ensuring a smooth handoff to senior specialists while meeting performance targets and maintaining high customer satisfaction. If you have the convincing par by making good sales, this is your opportunity to start earning in six figures.<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Handle a high volume of inbound and outbound calls professionally, engaging with individuals who have expressed interest in services</li><li>
Ask structured qualifying questions to gather key financial information, including unsecured debt and employment status</li><li>
Follow a standardized script to assess eligibility and determine if prospects meet minimum requirements</li><li>
Transfer qualified leads in real-time or schedule appointments with senior Enrollment Specialists for further processing</li><li>
Deliver exceptional customer service with empathy, patience, and professionalism</li><li>
Ensure a positive customer experience by using clear communication, cultural awareness, and proper etiquette when interacting with U.S.-based customers</li><li>
Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call</li><li>
Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)</li><li>
Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues</li><li>
Staying up to date with latest updates on CRM and other systems information, process changes, and future updates</li></ul><h3 class="jobSectionHeader">
Job Specifications</h3><ul><li>
Exceptional verbal communication skills in English is a must</li><li>
Candidates must possess a clear American accent to easily explain and help the customer base in US</li><li>
Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus</li><li>
Candidate should be 18 years or older (You will be required to show your CNIC during the interview)</li><li>
Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting</li><li>
Experience using CRM systems is a bonus</li><li>
Availability to work fixed night shifts (U.S. hours) with weekends off</li><li>
Fresh graduates and students searching for entry-level roles in Lahore are encouraged to apply</li></ul></div>

Sales Support Specialist

Institute of Royal Aesthetic Ply Clinic Co L.L.C

We are hiring Call Center Sales Agent with experience in the aesthetic or beauty industry to join our growing team. The ideal candidate is confident on the phone, skilled in sales conversion, and able to communicate fluently in multiple languages while delivering an excellent client experience.You will handle inbound and outbound calls, consult potential clients about aesthetic services, and convert leads into bookings or sales.Key Responsibilities<ul><li>Handle inbound and outbound sales calls in a professional manner</li><li>Present and sell aesthetic services and packages to prospective clients</li><li>Close leads into paid bookings and packages</li><li>Push upgrades, packages, and promotions</li><li>Overcome objections confidently and aggressively</li><li>Follow up relentlessly until the deal is closed</li><li>Hit daily, weekly, and monthly KPIs</li><li>Maintain accurate records using CRM system</li><li>Provide exceptional customer service in multiple languages</li></ul>Requirements<ul><li>Proven experience as a Call Center Sales Agent</li><li>Previous experience in aesthetics, beauty, or cosmetic clinics is required</li><li>Fluent in multiple languages (strong advantage)</li><li>Strong phone communication and closing skills</li><li>Excellent objection-handling skills</li><li>Comfortable working under pressure and strict KPIs</li><li>Money-motivated mindset</li></ul>What We Offer<ul><li>Competitive salary + commission/bonuses</li><li>Supportive and professional work environment</li><li>Growth opportunities within the company</li><li>Training on aesthetic services and sales techniques</li></ul>Job Type: Full-timeWork Location: In person

Call Center Sales Agent – Aesthetic Industry (Multilingual)

seven

<div>
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Monitor and evaluate inbound and outbound calls to ensure compliance with company policies, procedures, and quality standards.
 </li>
 <li>
 Maintain and update quality assurance scorecards and documentation.
 </li>
 <li>
 Identify trends in agent performance and provide actionable insights to management.
 </li>
 <li>
 Collaborate with training and operations teams to improve agent knowledge and performance.
 </li>
 <li>
 Ensure adherence to regulatory and customer service standards (e.g., data privacy, confidentiality).
 </li>
 <li>
 Generate daily, weekly, and monthly QA reports and dashboards.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in a quality assurance, or call center roles, preferably in a call center or BPO environment.
 </li>
 <li>
 Strong understanding of call center metrics and quality standards.
 </li>
 <li>
 Strong verbal and written communication skills (Arabic and English preferred).
 </li>
 <li>
 Ability to provide constructive feedback and manage multiple tasks under tight deadlines.
 </li>
 <li>
 A team player with strong interpersonal and coaching skills.
 </li>
 </ul>
 
 
</div>

Quality Assurance Specialist

Terrace Restaurant (Thumbay Group) – Ajman

Job descriptionWe are looking for a Call Centre Representative (Arabic Speaking)Must have good communication skills in Arabic and English MustGood customer service experienceCall Center Agent Job Duties:Specific responsibilities:&middot; Attend incoming calls and provide necessary assistance as per standards mentioned.&middot; Managing large amounts of inbound and outbound calls in a timely manner for appointments.&middot; Following call center &ldquo;scripts&rdquo; when handling different topics&middot; Identifying customers&rsquo; needs, clarifying information, researching every issue, and providing solutionsCandidates should be flexible to work in shiftsJob Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Call Centre Representative (Bilingual-Arabic and English Speaking)

Corevato Solutions

Customer Sales Representative (CSR) &ndash; Night Shift (US Campaign) Business DeveloperCompany: Linkers (A Sister Company of Corevato Solutions) Location: Onsite Shift Timing: 6:00 PM &ndash; 1:00 AM (9 hours, including 1-hour break)About LinkersLinkers is a growing service provider offering virtual receptionist and customer support services for healthcare clinics in the United States. We specialize in handling inbound calls with professionalism and a strong focus on patient experience.Our team supports clinics with appointment scheduling, medication refill coordination, document handling (fax/email), and administrative assistance, ensuring smooth daily operations.Job OverviewWe are looking for an experienced Customer Sales Representative (CSR) with excellent English communication skills to join our team. The ideal candidate will handle customer interactions, generate sales opportunities, and maintain high service standards for US-based clients.Key Responsibilities<ul><li>Handle inbound and outbound calls professionally</li><li>Engage with potential customers and convert leads into sales</li><li>Provide accurate information about services and offerings</li><li>Maintain customer records and update CRM systems</li><li>Follow up with leads and ensure customer satisfaction</li><li>Meet daily and monthly sales targets</li></ul>Requirements<ul><li>Proven experience in customer service or sales (CSR role preferred)</li><li>Excellent English communication skills (spoken and written)</li><li>Strong persuasion and interpersonal skills</li><li>Ability to work in a night shift (US hours)</li><li>Comfortable working in a target-driven environment</li><li>Basic knowledge of CRM tools is a plus</li></ul>Key Skills (SEO Keywords for Indeed)Customer Service Representative, CSR, Call Center Agent, Sales Representative, Inbound Calls, Outbound Calling, Cold Calling, Lead Conversion, Customer Support, Communication Skills, Night Shift Jobs, US Campaign, Call Center Sales, English Communication, BPO JobsWhat We Offer<ul><li>Competitive salary + performance-based incentives</li><li>Opportunity to work with US-based healthcare clients</li><li>Career growth in a fast-growing company</li><li>Professional and supportive work environment</li></ul>DeclarationWe are a direct hiring organization and not a third-party recruitment agency. We do not charge any fees at any stage of the hiring process, including applications, interviews, or onboarding. Candidates are advised not to make any payments to anyone claiming to represent our company for employment opportunities.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs40,000.00 - Rs100,000.00 per monthExperience:<ul><li>outbound cold calling and business development : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Sales Representative (CSR) – Night Shift (US Campaign)

Trinity Solar

<div>Call Center Agent
Job Summary

We are seeking a motivated and results-driven Call Center Agent to work outbound calls from an automated dialer, engaging homeowners who have expressed interest in solar energy. The primary responsibility of this role is to connect with prospects, qualify interest, overcome objections, and secure agreement for solar consultation with an Energy Consultant.

The ideal candidate is comfortable with high call volume, follows proven scripts, handles objections confidently, and understands how to balance efficiency with positive customer experience. Please note there are two shifts for this role:

Shifts:
Monday through Saturday - 8AM-8PM (8AM-4PM &amp; 12PM-8PM shifts)

Responsibilities &amp; Duties
<ul>
<li>Make high-volume outbound calls using an automated dialer to purchased and inbound-generated leads</li>
<li>Engage prospects in professional, friendly, and persuasive conversations about residential solar</li>
<li>Follow approved call scripts and objection-handling frameworks while maintaining a natural tone</li>
<li>Qualify homeowners based on basic criteria (home ownership, interest level, property suitability indicators)</li>
<li>Clearly explain the solar consultation process, incentives, and next steps</li>
<li>Secure customer agreement and schedule solar consultations with Energy Consultants</li>
<li>Handle objections, hesitations, and concerns related to solar, timing, or interest level</li>
<li>Accurately document call outcomes, notes, and dispositions in CRM systems</li>
<li>Manage callbacks, reschedules, and follow-ups based on call results</li>
<li>Represent the company brand with professionalism, integrity, and compliance</li>
<li>Meet or exceed daily, weekly, and monthly KPIs including:</li>
<li><ul><li>Dials</li>
<li>Contact rate</li>
<li>Set appointments</li>
<li>Conversion rate</li>
</ul></li><li>Collaborate with supervisors and quality teams to improve performance and script adherence</li>
<li>Stay current on solar offerings, incentives, FAQs, and company policies</li>
</ul>
Qualifications &amp; Skills
<ul>
<li>Previous experience in call center, inside sales, telemarketing, or lead generation preferred</li>
<li>Comfortable working a fast-paced dialer environment with consistent outbound volume</li>
<li>Strong verbal communication skills and confident phone presence</li>
<li>Ability to handle objections and rebuttals without becoming defensive</li>
<li>Goal-oriented mindset with a drive to meet and exceed targets</li>
<li>Quick learner with the ability to adapt to script changes and new campaigns</li>
<li>Strong listening skills and the ability to build quick rapport</li>
<li>Detail-oriented with accurate data entry habits</li>
<li>Ability to work independently while contributing to team goals</li>
<li>Proficiency with CRM and call center tools such as:</li>
<li><ul><li>Salesforce</li>
<li>NICE (preferred)</li>
<li>Microsoft Office</li>
</ul></li>
</ul>What Success Looks Like
<ul>
<li>Consistently hitting or exceeding appointment-setting goals</li>
<li>High script adherence combined with natural conversation flow</li>
<li>Strong show rates due to proper expectation-setting</li>
<li>Positive QA scores and customer feedback</li>
<li>Reliable attendance and dialer discipline</li></ul></div>

Call Center Agent - Outbound

Best Way Logistics

As a call center sales agent, you will be the voice of our company and the first point of contact for our customers. You will handle inbound and outbound calls, answer questions, provide solutions, and sell our products and services. You will also build rapport with customers, identify their needs, and offer them the best value for their money.We offer a competitive salary, commission, bonuses, and benefits package. You will also enjoy a friendly and supportive work environment, flexible schedules, training opportunities, and career advancement.If you are interested in joining our team of call center sales agents, please send your resume Job Timings are: 6:00PM To 3:00AMJob Type: Full-timePay: Rs30,000.00 - Rs70,000.00 per month

Sales Agent For USA Campaign

Search 7926+ Inbound/outbound call agent jobs near you this May. New roles added regularly across leading industries. Apply today.