inbound call center agent

Emergency Dental Care USA, Inc

<div>Appointment Conversion Specialist &ndash; Call Center (Dental Office)
About the Role 
We are seeking a high-performing, patient-focused Inside Dental Sales Representative to join our growing call center team. This role is critical in converting inbound patient inquiries into scheduled appointments and delivering an exceptional first impression of our dental offices. The ideal candidate will use a consultative approach to guide patients through treatment options, overcome objections, and help them move forward with care.
This is an excellent opportunity for a driven sales professional who thrives in a fast-paced, metrics-driven environment and is passionate about helping patients access quality dental care.
<div>Key Responsibilities</div>
<ul><li>Handle high-volume inbound calls from prospective and existing patients</li>
<li>Convert calls into scheduled appointments by effectively communicating value and urgency of care</li>
<li>Understand patient needs and recommend appropriate services and next steps</li>
<li>Meet and exceed daily, weekly, and monthly scheduling and conversion goals</li>
<li>Accurately document all patient interactions in the CRM/practice management system</li>
<li>Follow up on unscheduled treatment, missed appointments, and patient inquiries</li>
<li>Manage objections related to cost, concerns, and scheduling with confidence and empathy</li>
<li>Collaborate with office teams to ensure seamless patient experience</li>
<li>Maintain professionalism and positivity in a fast-paced call center environment</li>
<li>Availability to work Pacific Standard Time (PST) hours</li>
</ul>
<div>At Emergency Dental, we support our employees both in and out of the workplace with a full compliment of benefits, including but not limited to: medical, dental, vision, life insurance, supplemental benefits, and more.</div></div>

Inbound Dental Call Center Representative - Bilingual

GE Appliances, a Haier company

<div>
 At GE Appliances, a Haier company, we come together to make &ldquo;good things, for life.&rdquo; As the fastest-growing appliance company in the U.S., we&rsquo;re powered by creators, thinkers and makers who believe that anything is possible and that there&rsquo;s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
 
 
 The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
 
 we come together
 
 ,
 
 we always look for a better way
 
 , and
 
 we create possibilities
 
 .
 
 
 Interested in joining us on our journey?
 
 
 Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
 
 
 Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
 
 
 Benefits &amp; Perks:
 
 
 Paid on-the-job training and mentoring
 
 
 Work-from-home opportunities (equipment provided)
 
 
 No weekend shifts
 
 
 Paid time off
 
 
 Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
 
 
 401(k) program with a company match
 
 
 Short-term and long-term disability
 
 
 Life insurance
 
 
 Appliance discount program
 
 
 Tuition reimbursement
 
 
 Gym membership reimbursement
 
 
 Career growth opportunities
 
 
 Position
 
 
 Inbound Customer Service Agent &ndash; Consumer Relations (Remote)
 
 
 Location
 
 
 USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD
 
 
 How You'll Create Possibilities
 
 
 As a
 
 Remote Consumer Advocate
 
 with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!
 
 
 <ul>
 <li>
 We offer a base rate of $17.00/hour+ incentives based on your quality scores - paid weekly.
 </li>
 <li>
 Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
 </li>
 <li>
 After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
 
 
 
 </li>
 </ul>
 After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
 
 
 <ul>
 <li>
 Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.
 </li>
 <li>
 Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.
 </li>
 <li>
 Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
 </li>
 <li>
 Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
 </li>
 <li>
 Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
 </li>
 <li>
 Complete consumer reviews for satisfaction before case closure.
 </li>
 <li>
 Meet work schedule demands and obligations with compliance, integrity, and according to values, proces
 
 
 
 </li>
 </ul>
 What You'll Bring to Our Team
 
 
 
 Position Requirements
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Minimum of 1-year Call-Center experience
 </li>
 <li>
 Minimum of 2-years Escalated Customer Service experience
 </li>
 <li>
 Ability to communicate effectively in English is a requirement
 </li>
 <li>
 Excellent written &amp; verbal skills
 </li>
 <li>
 Moderate to advanced computer skills; navigating multiple online applications
 </li>
 <li>
 Exceptional organizational skills; ability to effectively multi-task
 </li>
 <li>
 Ability to handle high-volume calls while simultaneously handling multiple online applications
 </li>
 <li>
 Previous experience working from home (preferred)
 
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Passion for helping customers and problem-solving
 </li>
 <li>
 Flexible with the ability to take direction from management yet work independently to achieve goals
 </li>
 <li>
 Active listening skills and the ability to ask questions
 </li>
 <li>
 Conflict resolution skills; negotiation skills; and time management skills
 </li>
 <li>
 Flexibility, being the ability to adapt to change. Critical thinking skills
 </li>
 <li>
 Desire to work in a team environment towards common goals
 </li>
 <li>
 Ability to remain calm and show empathy while handling challenging customer concerns
 
 
 
 </li>
 </ul>
 
 Requirements For Remote Work Environment
 
 
 
 <ul>
 <li>
 Dedicated distraction free work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
 </li>
 <li>
 WFH environment with lighting and climate-controlled temperatures.
 </li>
 <li>
 A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
 </li>
 <li>
 Internet Speed Requirements:
 </li>
 <li>
 Ping 50 Mbps or lower
 </li>
 <li>
 Download 50 Mbps or higher
 </li>
 <li>
 Upload 15 Mbps or higher
 
 
 
 </li>
 </ul>
 
 Our Culture
 
 
 
 Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&amp;D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
 
 
 This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
 
 
 By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
 
 
 GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
 
 
 GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
 
 
 
 If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
 
</div>

Inbound Customer Service Agent – Consumer Relations (Remote)

Pavilion Design Consultant

We are looking for a confident and energetic Female Outbound Call Center Representative to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, promoting products/services, generating leads, and maintaining strong customer relationships.Key Responsibilities:<ul><li>Make outbound calls to customers using a provided database</li><li>Promote company products and services effectively</li><li>Generate leads and schedule appointments or sales</li><li>Maintain accurate records of calls and customer information</li><li>Follow up with customers to ensure satisfaction and close sales</li><li>Achieve daily, weekly, and monthly targets</li><li>Handle customer inquiries professionally</li><li>Provide feedback on customer needs and market trends</li></ul>Requirements:<ul><li>Female candidates</li><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>Prior call center or sales experience (preferred but not mandatory)</li><li>Excellent communication and interpersonal skills</li><li>Strong convincing and negotiation abilities</li><li>Basic computer knowledge (MS Office, CRM systems)</li><li>Ability to work in a fast-paced environment</li><li>Fluent in English (additional languages are a plus)</li></ul>Working Hours:<ul><li>Full-time (night shift) 6pm-3am</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary</li><li>Training and career growth opportunities</li><li>Friendly and supportive work environment</li></ul>Pay: Rs55,000.00 - Rs100,000.00 per monthWork Location: In person

Outbound Calling Expert (Female)

ZZ-Technologies, islamabad

Job Summary Join our dynamic team as a Work From Home Inbound Coordinator (Entry Level), where your enthusiasm and communication skills will drive exceptional customer service experiences. This role offers an exciting opportunity to work remotely while assisting clients with inquiries, scheduling, and information dissemination. No prior experience is necessary&mdash;just a positive attitude, strong computer skills, and a desire to grow in a supportive environment. As an inbound coordinator, you'll be the friendly voice on the other end of the line, ensuring every caller feels valued and understood.Duties<ul><li>Handle incoming calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Assist customers by providing accurate information regarding services, appointments, or account details</li><li>Enter data efficiently into company systems, maintaining accuracy and attention to detail</li><li>Support clients with basic troubleshooting or guidance related to medical terminology or healthcare services</li><li>Coordinate scheduling and follow-up communications to ensure customer satisfaction</li><li>Maintain clear documentation of interactions, updates, and relevant information in databases</li><li>Collaborate with team members to resolve issues promptly and enhance overall service quality</li></ul>Experience<ul><li>Previous customer service experience is preferred but not required; training will be provided</li><li>Strong computer skills, including proficiency with data entry and common software applications</li><li>Bilingual abilities are a plus&mdash;fluency in English and additional languages enhances communication with diverse clients</li><li>Knowledge of medical terminology or medical office experience is advantageous but not mandatory</li><li>Excellent analysis skills to assess customer needs and provide appropriate solutions</li><li>Demonstrated ability to communicate clearly and professionally via phone and written correspondence</li><li>Ability to work independently in a remote setting while maintaining productivity and focus</li></ul>This role is perfect for motivated individuals eager to develop their skills in a fast-paced environment. We value diversity and are committed to creating an inclusive workplace where everyone can thrive. Join us today and be part of a team dedicated to delivering outstanding service from the comfort of your home!Pay: $60,000.00 - $89,000.00 per monthWork Location: Remote

Work From Home Inbound Coordinator ( Entry Level )

OP Insurance Agency 

Job Overview We are currently looking for licensed Health Insurance Agents to join a remote team supporting ACA (Affordable Care Act) enrollments.In this role, you will assist individuals and families in understanding their coverage options and guide them through the enrollment process. This is a fully remote opportunity ideal for agents who are comfortable working in a fast-paced, performance-driven environment.Responsibilities:<ul><li>Speak with individuals interested in health insurance coverage</li><li>Help clients understand ACA plan options based on their needs</li><li>Assist with the enrollment process from start to finish</li><li>Maintain accurate records and follow up with clients as needed</li><li>Provide clear and professional communication throughout</li></ul>What We Offer:<ul><li>Fully Remote Position</li><li>Inbound Calls &amp; Live Transfers</li><li>No Cold Calling</li><li>Weekly Pay Every Friday</li><li>up to $35 per member enrolled</li><li>Year-Round ACA Opportunity</li><li>High Lead Volume</li><li>Supportive Remote Team Environment</li><li>Uncapped Earning Potential</li></ul>Requirements:<ul><li>Active Health Insurance License (2-15 or 2-40)</li><li>FFM Certification (required)</li><li>Minimum 2 Years of ACA Sales Experience</li><li>Active Non-Resident Licenses in ALL of the Following States: Texas (TX), Missouri (MO), Indiana (IN), Ohio (OH), Arizona (AZ)</li><li>Strong communication skills</li><li>Self-motivated and reliable</li></ul>Experience:<ul><li>Health Insurance: 2 years preferred</li></ul>Work Location:RemoteHow to Apply:If you&rsquo;re interested, please reply with your contact information and a brief summary of your experience. Our team will follow up with next steps.Pay: $3,000.00 - $5,000.00 per weekBenefits:<ul><li>Flexible schedule</li><li>Work from home</li></ul>Application Question(s):<ul><li>Do you have all of these states on your license? TX, MO, IN, OH, and AZ</li></ul>Experience:<ul><li>ACA Sales: 2 years (Required)</li></ul>License/Certification:<ul><li>2-15 or 2-40 license (Required)</li><li>FFM certification (Required)</li></ul>Work Location: Remote

REMOTE LICENSED ACA AGENT | INBOUND CALLS | WEEKLY PAY | $35 PER MEMBER

biniTelecom

We are seeking a detail-oriented Quality Assurance (QA) Executive to monitor and evaluate calls for ACA (Affordable Care Act) and Medicare campaigns. The QA Executive will be responsible for reviewing agent interactions, ensuring compliance with campaign guidelines, identifying areas of improvement, and maintaining high standards of customer service. The role involves monitoring inbound and outbound calls, providing constructive feedback to agents, maintaining QA reports, and supporting the team in achieving performance and compliance targets.Key Responsibilities:<ul><li>Monitor and evaluate inbound and outbound calls for ACA and Medicare campaigns.</li><li>Ensure compliance with campaign guidelines, federal regulations, and company policies.</li><li>Assess agent performance based on quality standards, call handling, and accuracy of information.</li><li>Provide feedback and coaching recommendations to agents and team leads.</li><li>Prepare daily, weekly, and monthly QA reports on agent performance.</li><li>Identify training needs and areas of improvement to enhance overall call quality.</li><li>Maintain accurate QA documentation and evaluation records.</li><li>Work closely with team leads and management to improve team performance.</li></ul>Requirements:<ul><li>Minimum 1 year of call center experience (healthcare campaigns preferred).</li><li>Prior QA or call monitoring experience is preferred.</li><li>Basic knowledge of ACA and Medicare campaigns.</li><li>Strong analytical, listening, and communication skills.</li><li>Ability to identify compliance issues and quality gaps.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Strong attention to detail and reporting skills.</li><li>Ability to work in a fast-paced environment and support multiple teams.</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

QA Executive for Medicare and ACA

Half Price Packaging PVT Ltd

We are hiring Fresh Call Center Agents to join our growing team. This is a great opportunity for freshers, students, and graduates who want to start their career in the call center and customer service industry.Key Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Provide information about company services</li><li>Communicate with customers professionally</li><li>Maintain call records and customer details</li><li>Achieve daily and monthly performance targets</li></ul>Requirements<ul><li>Freshers are encouraged to apply</li><li>Good communication skills (English &amp; Urdu)</li><li>Basic computer knowledge</li><li>Confident and energetic personality</li><li>Ability to work in a target-based environment</li></ul>Benefits<ul><li>Fixed Salary + Commission</li><li>Training Provided</li><li>Performance Bonuses</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li></ul>How to ApplySend your CV with the subject line: Call Center Agent &ndash; Fresher#CallCenterJobs #CSRJobs #FreshersJobs #CustomerService #SalesJobs #HiringNowPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agents (Freshers )

Search 8452+ Inbound call center agent jobs near you this July. New roles added regularly across leading industries. Apply today.