inbound call center agent

Dobson Fiber

<div>The Inbound Sales Call Center Manager will lead a team of inbound sales agents responsible for converting customer calls into new and updated subscriptions. This role is critical to achieving the channel's budgeted annual sales goal and supporting planned growth in call volume from Dobson's continued expansion. The ideal candidate combines strong contact-center leadership experience with a track record of driving sales conversion, agent development, and operations efficiency in a fast-growing environment.
Key Responsibilities
Team Leadership &amp; Development<ul><li>
Lead, coach, and mentor a team of inbound sales agents to achieve individual and team targets.</li><li>
Set clear performance expectations, provide timely feedback, and conduct regular performance reviews.</li><li>
Implement best-practice sales scripts, objection-handling techniques, and call-quality standards.</li><li>
Foster a collaborative, accountable, and growth-oriented team culture.</li><li>
Build staffing and scheduling plans to support call volume growth from 1,400 to 3,000 calls per month.</li></ul>
Sales Strategy &amp; Execution<ul><li>
Develop and execute a strategic plan for the inbound sales channel, aligned with company growth objectives and the annual sales budget.</li><li>
Own achievement of the inbound channel's monthly, quarterly, and annual sales goals.</li><li>
Monitor and improve call-to-sale conversion rates, average handle time, and other key call center metrics.</li><li>
Ensure consistent and accurate use of CRM and call center systems for pipeline, reporting, and forecasting.</li></ul>
Customer Experience &amp; Quality<ul><li>
Monitor live and recorded calls to ensure quality, compliance, and consistency of the customer experience.</li><li>
Resolved escalated customer issues and serve as the point of escalation for complex calls.</li><li>
Balance sales performance with customer satisfaction and retention objectives.</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Marketing to align campaign timing, offers, and promotions with cell center capacity and staffing.</li><li>
Work with Customer Service and Operations/IT to ensure proper call routing, IVR configuration, and system reliability.</li><li>
Provide insights from customer calls to influence offer design, pricing, and product/service improvements.</li></ul>
Performance &amp; Reporting<ul><li>
Track key performance metrics (calls handled, conversion rate, sales by channel, APRU impact), identify risks, and implement improvement plans.</li><li>
Prepare regular reports and presentations on sales performance versus budget and forecasts.</li><li>
Ensure compliance with internal policies, sales practices, and regulatory requirements.</li></ul>
Qualifications<ul><li>
5+ years of inbound sales or call center experience, preferably in telecommunications or internet services.</li><li>
2+ yeas of leadership or team-management experience in a call center or sales environment.</li><li>
Strong understanding of inbound sales metrics, conversion optimization, and call center operations.</li><li>
Proven track record and leading a team to meet or exceed sales targets.</li><li>
Exceptional communication, coaching, and performance-management skills.</li><li>
Proficiency with CRM and call center platforms (Salesforce and contact center software preferred).</li><li>
Ability to manage multiple priorities and thrive in a fast-paced, growth-oriented environment.</li></ul>
Preferred Qualifications<ul><li>
Experience scaling a call center team to support significant call volume growth.</li><li>
Experience with workforce management, scheduling, and staffing models for call centers.</li><li>
Background in residential internet, telecommunications, or subscription-based services.</li></ul>
Safety Expectations<ul><li>
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.</li></ul>
Environmental/Working Conditions<ul><li>
Work is primarily performed in a professional office environment.</li><li>
Occasional business travel may be required based on business needs.</li></ul>
Physical Requirements<ul><li>
Ability to perform the essential functions of the position with or without reasonable accommodation.</li><li>
Required the ability to communicate effectively and utilize standard office technology and equipment.</li><li>
May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.</li></ul> 
Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.</div>

Inbound Sales Call Center Manager

Atlantis The Palm

<div>Agent, Call Center
 
(20295) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
Are you passionate about engaging and helping multiple nationalities daily via call? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis, the Palm is looking for someone like you!
As Agent, Call Center, you will be the first point of contact with all guests you have to ensure that all needs are met and that they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will have to maintain an efficient and effective flow of information with the guest and all internal departments and handle external as well as internal calls with Forbes standards in mind.
About You
An ideal candidate will have a minimum of two years&rsquo; experience in the same role or a customer service position where handled large volume. You will have a strong work ethics and desire to continuously learn and develop at our resort. An addition language such as Arabic, Chinese, Italian, Spanish, French or German is advantageous. 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Call Center

Tusols Pvt Ltd

Location: College Road, Township, Lahore Shift: Night Shift (6:30 PM &ndash; 3:30 AM) Schedule: 5 Days a WeekWe are looking for an experienced and professional Inbound Customer Service Representative to join our growing team. If you have excellent English communication skills and prior experience handling USA-based inbound customer support, we'd love to hear from you.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul>Requirements<ul><li>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near College Road, Township, Lahore will be preferred.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul>How to ApplyOnly candidates who meet the above criteria should apply.Send your updated resume via WhatsApp to 0315-0577531. Our recruitment team will review your application, and shortlisted candidates will be contacted within 24 hours.Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul>Work Location: In person

Inbound Customer Service Representative

Code Flairs

Are you a motivated student or recent graduate looking to break into the fast-paced world of SEO and Digital Marketing? Do you have excellent communication skills and a passion for sales? We are looking for energetic Call Center Agent Interns to join our Night Shift Outbound Campaign.This isn&rsquo;t just a call center job; this is a paid internship where you will learn the fundamentals of digital marketing, lead generation, and search engine optimization (SEO) while earning an income. You will be the voice of our agency, reaching out to business owners to help them grow their online presence.What You&rsquo;ll Do (Responsibilities):<ul><li>Outbound Calling: Make high-volume outbound calls to prospective clients (business owners, marketing managers) to introduce our SEO and Digital Marketing services.</li><li>Lead Generation: Identify and qualify potential leads for our sales pipeline.</li><li>Pitch Delivery: Articulate the value of SEO, PPC (Pay-Per-Click), and Social Media Marketing to help businesses increase their visibility.</li><li>Data Management: Accurately log call results, client details, and feedback into our CRM system.</li><li>Market Research: Assist in identifying target markets and researching potential clients to tailor your pitch.</li><li>Feedback Loop: Provide insights from client conversations to the marketing team to refine our messaging.</li></ul>Why Join Us? (The Perks)<ul><li>Hands-On Experience: Get real-world experience in the Digital Marketing industry.</li><li>SEO &amp; Sales Training: We don't expect you to know everything yet! We provide comprehensive training on SEO concepts, digital marketing strategy, and sales scripts.</li><li>Night Shift Premium: Competitive compensation with shift differentials for night shift work.</li><li>Career Growth: High performers will have the opportunity to transition into full-time Sales, Marketing, or Account Management roles.</li><li>Work Environment: Dynamic, supportive, and fast-paced team culture.</li></ul>Who We Are Looking For (Qualifications):<ul><li>Communication Skills: You have a clear, confident, and professional phone voice.</li><li>Resilience: You are persistent, handle rejection well, and stay motivated.</li><li>Interest in Tech/Marketing: You don&rsquo;t need a marketing degree, but you must be eager to learn about SEO and how websites work.</li><li>Tech Savvy: Comfortable using computers, navigating CRMs, and using Google Suite.</li><li>Availability: Must be available to work Night Shift (e.g., 7:00 PM &ndash; 4:00 AM or similar).</li></ul>Education:<ul><li>Currently pursuing or recently completed a Bachelor's Degree in Business, Marketing, Communications, or a related field (preferred, but not required).</li></ul>Ready to Launch Your Digital Marketing Career?If you are ready to trade a boring job for an exciting career in marketing, we want to hear from you! Click the &quot;Apply Now&quot; button to submit your resume 0r directly approach on the following whatsApp: 03254283182Come grow with usPay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Call Center Agent Intern (Night Shift) – SEO & Digital Marketing Outbound

IronMountain Solutions

<div>
 In-Bound Call Center Representative&nbsp;
 
 
 Work Location: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Tysons Corner, VA
 
 
 
 
 Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full Time;&nbsp;
 
 fully remote
 
 &nbsp;
 
 
 
 
 Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
 
 
 
 
 
 Note:
 
 &nbsp;This position requires a&nbsp;
 
 Public Trust Clearance.&nbsp;
 
 
 
 
 
 Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 
 Ability to operate in a high-volume metrics driven call center environment&nbsp;
 
 </li>
 <li>
 
 Ability to be flexible with work schedule to support the Call Center&rsquo;s needs during operating hours&nbsp;
 
 </li>
 <li>
 
 Ability to multitask and research information on multiple databases at the same time&nbsp;
 
 </li>
 <li>
 
 Ability to enter data and talk to stakeholders at the same time&nbsp;
 
 </li>
 <li>
 
 Ability to conceptualize scenarios and communicate it effectively to stakeholders&nbsp;
 
 </li>
 <li>
 
 Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources&nbsp;
 
 </li>
 <li>
 
 Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)&nbsp;
 
 </li>
 <li>
 
 Ability to listen actively to sensitive information&nbsp;
 
 </li>
 <li>
 
 Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
 
 </li>
 <li>
 
 Ability to analyze multifaceted issues relating to the SEVIS system&nbsp;
 
 </li>
 <li>
 
 Ability to provide support to international stakeholders and academic institutions&nbsp;
 
 </li>
 <li>
 
 Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
 
 </li>
 </ul>
 
 
 
 Education and Experience Requirements:
 
 
 
 <ul>
 <li>
 
 Education: High school diploma required.
 
 </li>
 <li>
 
 Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
 
 </li>
 <li>
 
 Certification: HDI Certification is highly preferred but not required.
 
 </li>
 </ul>
 
 
 Insight Technology Solutions is an Equal Opportunity Employer
 
 
</div>

In-Bound Call Center Representative

Al Farah Butchery & Gourmet

We&rsquo;re Hiring: Call Center Agent &mdash; Abu Dhabi (Full-Time) Preferable Female Al Farah Gourmet &amp; Butchery is expanding and we&rsquo;re looking for a customer-obsessed Call Center Agent to join our team in Abu Dhabi. If you love food, move fast, and thrive on helping customers, we&rsquo;d love to meet you. What you&rsquo;ll do: Handle inbound calls, WhatsApp, and social inquiries; process orders accurately (butchery, gourmet retail, ready-to-cook, catering). Make courteous outbound follow-ups to confirm orders, collect feedback, and share new items &amp; seasonal boxes.Upsell/cross-sell (e.g., trays, sides, spices) and meet monthly conversion KPIs. Coordinate with branches, delivery, and kitchen for smooth, on-time dispatch.Log interactions in CRM; maintain daily reports and order trackers. Resolve issues professionally and escalate when needed.What you&rsquo;ll bring:1&ndash;3 years&rsquo; experience in call center/customer service (F&amp;B or retail preferred). Fluent Arabic &amp; English (spoken &amp; written). Strong phone etiquette, fast typing, and clear documentation. Comfortable with WhatsApp Business, CRM systems, and MS Excel/Google Sheets. Knowledge of Abu Dhabi areas &amp; delivery logistics is a plus. Flexible to work shifts/weekends/holidays when required. Valid residency (Iqama) Interested candidates can send their CVs to hr@alfarahbutchery.comJob Type: Full-timePay: AED2,000.00 - AED3,500.00 per month

Call Center Representative

Real Estate Ajman - KBH

Job SummaryWe are seeking a motivated and customer-focused Call Center Agent to join our team. The successful candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and delivering exceptional customer service in both Arabic and English.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently.</li><li>Respond to customer inquiries via phone, email, or chat.</li><li>Resolve customer complaints and provide appropriate solutions within company guidelines.</li><li>Record and update customer information accurately in the CRM system.</li><li>Follow up with customers to ensure issues are resolved satisfactorily.</li><li>Provide accurate information about company products, services, and policies.</li><li>Meet individual and team performance targets, including response time and customer satisfaction.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Contribute to continuous improvement of customer service processes.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor's Degree or Diploma in any relevant field.</li><li>1&ndash;3 years of experience in a Call Center or Customer Service role.</li><li>Fluent in Arabic and English (spoken OR /and written).</li><li>Excellent verbal communication and interpersonal skills.</li></ul>Pay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>What's your notice period? Days</li></ul>Location:<ul><li>Ajman (Required)</li></ul>Work Location: In person

Call Center Agent

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