inbound call center agent

Silotech Group, Inc

<p></p><div><p><b>Overview:</b></p><p>
Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our mission of providing timely, effective, and courteous technical support across unclassified and classified network environments. The successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using the government&rsquo;s ServiceNow ITSM platform.</p><h3 class="jobSectionHeader"><b>
Location:</b></h3><ul><li>
San Antonio, TX (100% onsite)</li></ul><h3 class="jobSectionHeader"><b>
Clearance Requirements:</b></h3><ul><li>
Active TS/SCI clearance is required.</li></ul><h3 class="jobSectionHeader"><b>
Essential Roles and Responsibilities:</b></h3><p>
As a Tier 1 Call Center Agent, you will provide direct end-user support for technical and access issues, ensuring a high standard of customer service and prompt problem resolution. Responsibilities include:</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
User Support &amp; Issue Resolution</b>: Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide first-contact resolution where possible, and escalate unresolved incidents in accordance with documented procedures.</li><li><b>
Knowledge Base Use</b>: Leverage knowledge articles and the Tier 0 self-service portal to assist users efficiently. Collaborate with other tiers to maintain and improve the knowledge base.</li><li><b>
ServiceNow Ticketing</b>: Log, manage, and close tickets accurately in the ServiceNow ITSM system. Ensure that each interaction is documented for historical and reporting purposes.</li><li><b>
Escalation and Coordination</b>: Assess the complexity of issues, route tickets to Tier 2 or higher as needed, and provide all necessary context to ensure seamless resolution.</li><li><b>
Daily Operations Monitoring</b>: Participate in daily status checks of applications and system availability across all enclaves (NIPR, SIPR, JWICS).</li><li><b>
Outage Response</b>: Participate in the recall schedule and support after-hours outages as required by program standards.</li><li><b>
Collaboration</b>: Work closely with infrastructure teams, application developers, cybersecurity staff, and government leads to ensure user satisfaction and system performance.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><p><b>
Education:</b></p><ul><li>
Associate degree in a relevant technical field <b>or</b></li><li>
At least 2 years of experience in a technical help desk or IT support role.</li></ul><p><b>
Experience:</b></p><ul><li>
Familiarity with IT Service Management tools such as <b>ServiceNow</b>, Jira Service Management, or BMC Remedy.</li><li>
Basic understanding of general networking concepts, user account management, and common enterprise software.</li></ul><p><b>
Certifications:</b></p><ul><li>
CompTIA Sec+</li></ul><h3 class="jobSectionHeader"><b>
Preferred Skills</b></h3><ul><li>
Strong attention to detail and problem-solving abilities.</li><li>
Excellent technical documentation skills.</li><li>
Ability to work effectively within Agile development environments.</li></ul><h3 class="jobSectionHeader"><b>
Other Skills</b></h3><ul><li>
Strong analytical and communication skills.</li><li>
Commitment to delivering high-quality results on schedule.</li></ul><p><i><br>
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities</i>.</p></div><p></p>

Tier 1 Call Center Agent

THE D LAS VEGAS

<p></p><div><div><div>Job Description</div></div><div>
Posted Wednesday, July 29, 2026, 2:00 AM</div><div><div><div><div><p><b>
Circa Hospitality Group</b></p></div></div><div><div><p><b>
Job Title: Call Center Agent</b><br>
<b>Company: Circa Hospitality Group</b><br>
<b>Location: 302 Building</b><br>
<b>Reports To:</b> <b>Call Center Manager</b></p><br>
<p></p>
<p><b>
POSITION OVERVIEW:</b></p>
<p>
As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You&rsquo;ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.</p><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES:
</b></p><ul><li>Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.</li>
<li>Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.</li>
<li>Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.</li>
<li>Navigate computer systems and software to access and manage customer data accurately.</li>
<li>Ensure a high level of professionalism and accuracy in all guest interactions.</li>
<li>Handle escalated or difficult calls with patience, empathy, and professionalism.</li>
<li>Perform data entry, and record-keeping as assigned.</li>
<li>Adhere to all company policies, procedures, and regulatory standards.</li>
<li>Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.</li>
<li>Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.</li>
<li>Stay current with internal updates, changes to procedures, and new promotions.</li></ul><br>
<p></p>
<p><b>
QUALIFICATIONS:</b></p>
<ul>
<li><b>Experience:</b> Previous call center or customer service experience required.</li>
<li><b>Communication Skills:</b> Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.</li>
<li><b>Technical Skills:</b> Ability to navigate multiple computer applications and phone systems with ease.</li>
<li><b>Problem-Solving:</b> Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.</li>
<li><b>Interpersonal Skills:</b> Ability to build rapport with guests and maintain composure under pressure.</li>
<li><b>Organizational Skills:</b> Excellent attention to detail and multitasking abilities.</li>
<li><b>Flexibility:</b> Willingness to work varying shifts, including weekends and holidays, based on business needs.</li>
<li><b>Adaptability:</b> Open to change, coachable, and quick to adjust to new procedures or environments.</li></ul><br>
<p></p>
<p><b>
BENEFITS:</b></p>
<ul>
<li>Competitive hourly pay</li>
<li>Health, dental, and vision insurance</li>
<li>Paid time off</li>
<li>Opportunities for growth and advancement</li>
<li>Employee discounts at Circa Hospitality Group properties</li></ul><br>
<p></p>
<p><b>
ABOUT CIRCA HOSPITALITY GROUP:
</b></p><p>Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.</p><br>
<p></p>
<p><b>
DISCLAIMER:<br>
</b></p><p><br>
This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.</p></div></div></div></div><div></div><div><div><div><p>
Job Details</p></div><div><div><div><div><div><div><div><div><div>
Pay Type</div><div><b>
Hourly</b></div></div></div></div></div><div><div><div><div><div>
Education Level</div><div><b>
High School</b></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

CHG - Call Center - Agent

Tusols Pvt Ltd

<p><b>Location:</b> College Road, Township, Lahore<br/><b>Shift:</b> Night Shift (6:30 PM &ndash; 3:30 AM)<br/><b>Schedule:</b> 5 Days a Week</p><p>We are looking for an experienced and professional <b>Inbound Customer Service Representative</b> to join our growing team. If you have excellent English communication skills and prior experience handling <b>USA-based inbound customer support</b>, we'd love to hear from you.</p><p>Key Responsibilities</p><ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul><p>Requirements</p><ul><li><b>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</b></li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near <b>College Road, Township, Lahore</b> will be preferred.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul><p>How to Apply</p><p><b>Only candidates who meet the above criteria should apply.</b></p><p>Send your updated resume via <b>WhatsApp</b> to <b>0315-0577531</b>. Our recruitment team will review your application, and <b>shortlisted candidates will be contacted within 24 hours</b>.</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul><p>Work Location: In person</p>

Inbound Customer Service Representative

Billion Automotive

<div><div><div><b>SCHEDULE IS 2:00pm to 8:00pm!</b></div></div><div><div><b>
WHO should apply?</b></div></div><div><div>
We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.</div></div><div><div><b><br>
Your typical work week includes:</b></div></div><div><ul><li>Monitoring and answering inbound phone calls.</li></ul></div><div><ul><li>Gather information &amp; rout calls to the correct department.</li></ul></div><div><ul><li>Update customer changes in the database.</li></ul></div><div><ul><li>Provide administrative assistance as needed.</li></ul></div><div><ul><li>Attend training sessions and meetings as required.</li></ul></div><div><ul><li>Follow all company policies and procedures.</li></ul></div><p><br>
</p><div><div><b>HOW we will know you are the &quot;ONE&quot;:</b></div></div><div><ul><li>Incredible Customer Service skills</li></ul></div><div><ul><li>Computer skills</li></ul></div><div><ul><li>Call Center Experience</li></ul></div><div><ul><li>Automotive Industry Experience</li></ul></div><div><ul><li>Strong verbal and written communication skills with the ability to influence.</li></ul></div><div><ul><li>Demonstrate the ability to listen and learn while retaining information quickly.</li></ul></div><div><ul><li>Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.</li></ul></div><div><ul><li>Task orientated, detail driven, and self-motivated.</li></ul></div><div><ul><li>Ability to think quickly and identify and resolve customer questions or concerns.</li></ul></div><div><ul><li>Exceptional organizational skills.</li></ul></div><p>
</p><p></p><div><div>We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.</div></div></div>

Inbound Call Center Representative 2PM - 8PM (Sioux Falls, SD)

CLASSIC PARTS OF AMERICA

<p><b>Company Information:</b></p><p>Classic Parts of America has been in business over 40 years, offering the finest in reproduction/replacement parts for Chevy and GMC pickup trucks from 1934-2018, as well as First Generation Camaro parts and Second-Generation Nova/Chevelle Parts!!!</p><p><b>Job Description:</b></p><p>We are seeking a friendly and courteous Customer service agent to join our team. Customer service agents represent our company to customers by phone, text, chat and e-mail. We are offering full-time positions with the ability to earn overtime hours. Our phone hours are 9:00am -5:00pm Monday - Friday, and every other Saturday from 9:00am - Noon. Starting Pay is now $16.00 per hour.</p><p><b>Job Duties:</b></p><p>Customer service agents are required to take incoming calls, web-chats and answer e-mails from customers for:</p><p>&middot; Placing orders</p><p>&middot; Returns</p><p>&middot; Order Status</p><p>&middot; Part inquiries</p><p>&middot; and more</p><p><b>Job Qualifications:</b></p><p>&middot; Professional and pleasant attitude offering quality customer service.</p><p>&middot; The ability to use a computer and learn our Order managing software.</p><p>&middot; Proficiency with Microsoft word and excel.</p><p>&middot; Excellent typing and 10-key skills.</p><p>&middot; Ability to multitask in a fast-paced call center environment.</p><p>&middot; Problem solving skills.</p><p>&middot; <b>Must have reliable transportation. </b></p><p><b>Job Perks:</b></p><p>&middot; Partial insurance premium paid by employer!</p><p>&middot; Up to 1 hour allotted for lunch breaks!</p><p>&middot; Optional Dental and vision insurances!</p><p>&middot; 401k available after 1 year!</p><p>&middot; 401 k matching!</p><p>&middot; On-site breakroom, kitchen, and gym!</p><p>&middot; Overtime available!</p><p>&middot; Located in Riverside, just north of the Downtown area!</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Inbound Call Center Representative

Infinity

<div>Description:
<p>
At Infinity we live by three powerful principles: <b>Energy, Excellence, and Execution.</b> Our mission is simple yet bold&mdash;we create <b>Life-Changing Experiences</b> for both our employees and our customers.</p><p>
Recognized as a <b>Top Workplace</b> by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the <b>Coolest Places to Work</b>, Infinity is where great people come together to do meaningful work&mdash;and have fun doing it.</p><p>
From casual dress and vibrant break spaces to team events and community impact initiatives, we&rsquo;ve built a culture that&rsquo;s collaborative, inclusive, and dedicated to growth. At Infinity, we don&rsquo;t just offer jobs&mdash;we create opportunities to <b>grow, thrive, and perform at your best.</b></p><p><b>
Job Summary:</b></p><p>
We&rsquo;re looking for a <b>compassionate, quick-thinking, and detail-oriented Account Executive (AE)</b> to join our inbound customer service team<b>.</b> If you&rsquo;re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact&mdash;every single day. As an AE, you&rsquo;ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.</p><p><b>
Why You'll Love Working Here!</b></p><ul><li><b>
Competitive pay and early pay opportunities with Pay Active!</b></li><li><b>
Growth-Focused Culture:</b> Clear paths for advancement with a strong promote-from-within philosophy</li><li><b>
Winning Team Environment:</b> Collaborative, high-energy culture with supportive leadership</li><li><b>
Comprehensive Benefits:</b> Medical, dental, vision, and more for full-time employees</li><li><b>
Set Up for Success:</b> Paid training, ongoing coaching, and continuous development</li></ul><p><b>
What You&rsquo;ll Do:</b></p><ul><li>
Be a compassionate communicator &ndash; listen actively, show empathy, and guide customers through emergencies.</li><li>
Coordinate roadside help &ndash; dispatch service providers quickly and accurately.</li><li>
Problem-solve under pressure &ndash; think fast, remain calm, and deliver effective solutions in real time.</li><li>
Provide exceptional service &ndash; resolve issues, answer inquiries, and ensure every customer feels supported.</li><li>
Stay detail-focused &ndash; document interactions accurately and communicate clearly with customers, providers, and clients.</li><li>
Adapt with ease &ndash; handle diverse call types, shifting priorities, and multiple technology platforms.</li></ul>
Requirements:
<p><b>
What We&rsquo;re Looking For:</b></p><ul><li>
Type 25+ WPM with accuracy.</li><li>
Strong verbal and written communication, with the ability to show empathy and stay composed.</li><li>
Service-oriented mindset with a genuine passion for helping people in urgent situations.</li><li>
Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).</li><li>
Comfort using CRM, mapping tools (Google Maps), and dispatch software.</li><li>
Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.</li></ul><p><b>
Education and Experience:</b></p><ul><li>
High School Diploma or equivalent preferred.</li><li>
6+ months of customer service experience</li></ul><p><b>
Physical Requirements:</b></p><ul><li><ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Ability to lift up to 10 pounds, if necessary.</li></ul></li></ul><p><b>
If you&rsquo;re looking for a career where every call matters, every customer counts, and you can be the difference in someone&rsquo;s toughest moment&mdash;join Infinity&rsquo;s award-winning team today.</b></p><p>
Apply now and start making an impact from day one.</p></div>

Inbound Customer Service & Dispatch Specialist

Edge one communications

<p>We are looking for an experienced VICI dial Manager to manage and optimize our outbound and inbound call center operations. The ideal candidate will be responsible for creating and managing dialing campaigns, monitoring dialer performance, maintaining carrier connectivity, generating reports, troubleshooting technical issues, and ensuring maximum agent productivity while maintaining compliance.</p><p>Key Responsibilities</p><p>Dialer &amp; Campaign Management</p><p>Create, configure, and manage inbound and outbound VICI dial campaigns.</p><p>Configure agent groups, user permissions, and campaign settings.</p><p>Technical Support &amp; Troubleshooting</p><p>Troubleshoot dialer-related issues.</p><p>System Administration</p><p>Configure agent phones and extensions.</p><p>Maintain audio recordings, prompts, and voicemail settings.</p><p>Perform regular system checks and coordinate upgrades with the IT team.</p><p>Maintain backups and system documentation.</p><p>Maintain dialing rules and calling schedules.</p><p>Ensure proper call recording policies are followed.</p><p>Work Location: In person</p>

VICI Dialer Expert

Search 6133+ Inbound call center agent jobs near you this August. New roles added regularly across leading industries. Apply today.