inbound call center agent

CATCOS PVT.LTD.

Call Center Agent with good knowledge of MS Excel is needed for a Domestic Inbound Call Center in a reputable organization in Karachi near Teen Talwar, Clifton.IntermediateMust have very good knowledge of MS Excel and have 1 year call center experienceSalary Rs. 40,000.Job Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>How good you think you are in MS Excel, rate yourself (1-10)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Call Center: 1 year (Required)</li></ul>Work Location: In person

Call Center Agent - With expertise in Excel

PEC 360

BASIC FUNCTIONS:A Care Advocate at Patient Engagement Centers of America (PEC360) is a high-volume inbound call center professional who serves as the first point of contact for patients calling on behalf of healthcare providers. The primary function of this role is to answer inbound patient calls efficiently, resolve patient needs on the first interaction, and maintain the call handling standards that define a best-in-class patient access operation.Care Advocates are expected to manage a continuous queue of inbound calls throughout their shift, meeting defined metrics including average handle time, speed to answer, call abandonment targets, schedule adherence, and first call resolution rates. Every call is an opportunity to deliver a consistent, compassionate patient experience while executing accurate scheduling, registration, and coordination tasks in real time.Care Advocates are trained to proficiently navigate electronic medical records (EMR), appointment scheduling systems, and PEC360's proprietary agent workspace platform while actively managing live patient calls. This is a remote position requiring a secure, distraction-free work environment, a hardwired internet connection, and the consistent ability to meet call center performance expectations.KNOWLEDGE, SKILLS, &amp; ABILITIES:<ul><li>Call Handling Performance: Demonstrates the ability to manage a high volume of consecutive inbound calls with professionalism, efficiency, and accuracy. Maintains composure and quality throughout the full shift queue.</li><li>Average Handle Time Discipline: Completes calls efficiently without sacrificing patient experience. Balances thoroughness with pace to support overall queue management and team service level goals.</li><li>First Call Resolution: Takes ownership of each patient interaction with the goal of fully resolving the caller's need during the initial contact, minimizing callbacks and escalations.</li><li>Simultaneous System Navigation: Capable of actively managing a live phone conversation while concurrently navigating EMR, scheduling, and CRM platforms to locate information, complete scheduling actions, and document call outcomes in real time.</li><li>Schedule Adherence: Maintains strict adherence to assigned shift schedule, break times, and login/logout windows to ensure queue coverage and team service levels are consistently met.</li><li>Professional Phone Communication: Delivers clear, courteous, and empathetic verbal communication across a diverse patient population. Adapts tone and language appropriately while following scripted workflows and call handling protocols.</li><li>Data Entry Accuracy: Enters patient information, appointment details, and call documentation with precision. Understands that errors at the call level create downstream clinical and operational problems.</li><li>Escalation Judgment: Quickly identifies calls requiring clinical escalation, supervisor involvement, or urgent routing and executes the appropriate protocol without delay.</li><li>Integrity &amp; Confidentiality: Handles all patient information in strict accordance with HIPAA standards and organizational privacy policies on every call, every time.</li><li>Dependability: Maintains reliable attendance, punctuality, and consistent readiness to handle call volume. Understands that call center operations depend on every team member being present, logged in, and performing.</li></ul>EDUCATION, EXPERIENCE &amp; TRAINING:<ul><li>High School Diploma or equivalent required</li><li>Inbound call center experience strongly preferred</li><li>Experience working in a metrics-driven, queue-based call environment a strong plus</li><li>Electronic health record (EMR) or practice management system experience a plus</li><li>Medical front desk or patient-facing healthcare experience a plus</li><li>Bilingual fluency in Spanish a plus</li></ul>This information is the property of Patient Engagement Centers of America, Inc. and is considered confidential.TO APPLY PLEASE GO TO THIS LINK : https://pec360.bamboohr.com/careers/24Pay: From $17.00 per hourWork Location: Remote

PEC Care Advocate

Concentrix

We&rsquo;re Hiring at Concentrix &ndash; New Cairo (Fifth Settlement)!Position: Inbound Call Center Agent (Telecommunications Account)Salary: Up to 21,800 EGP + Uncapped Sales BonusShifts: Rotational (including night shifts)Night shift allowance includedRequirements:<ul><li>English Level B2+ or higher</li><li>Strong communication skills</li><li>Flexibility with rotational shifts</li><li>Graduates and Dropouts ONLY</li></ul>Benefits:<ul><li>Social &amp; Medical Insurance</li><li>Competitive salary package</li><li>Uncapped bonus potential</li><li>Friendly and supportive work environment</li><li>Modern site with games &amp; activities</li><li>Prime location in New Cairo</li><li>Daily coffee from Breadfast</li></ul>Job Type: Full-timePay: E&pound;17.00 - E&pound;25.00 per monthWork Location: In person

Inbound sales Representative B2/C1

Edcor Data Services

<div>Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and &ldquo;you pick your shift&rdquo; part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability &amp; life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation &amp; sick time! 
Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits. 


Essential Duties and Responsibilities: (Other duties may be assigned)
<ul>
<li>Receives inbound calls from Edcor&rsquo;s customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.</li>
<li>Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.</li>
<li>Maintains contact center database by entering call log notes and important call information.</li>
<li>Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).</li></ul> 


Skills/ Qualifications:
<ul>
<li>Customer Focus</li>
<li>Effective Communication</li>
<li>Effective Listener</li>
<li>Problem-Solving</li></ul> 


Job Requirements:
<ul>
<li>High School Diploma or equivalent.</li>
<li>1-4 years of customer service experience, preferably within a call center environment.</li>
<li>Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)</li>
<li>Ability to remain flexible and adaptable in a fast-paced environment.</li></ul> 


Pay / Location:
<ul>
<li>$15.50/hour + quarterly quality bonus, depending on experience</li>
<li>In office - Troy, Michigan</li></ul></div>

Call Center Representative (On-Site)

Ocean casino resort

<div>About the Role
The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services.
Position Responsibilities<ul>
<li>Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, events, transportation and entertainment reservations.</li>
<li>Responding to inbound customer e-mail inquiries, using methods and verbiage defined by management</li>
<li>Always leading the call without failing to listen to the voice of the customer</li>
<li>Ensuring that customer requests for reservations and other services are met and confirmed; within the guidelines established by management</li>
<li>Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met</li>
<li>Presenting, at all times, a positive view of the Ocean Casino Resort when interacting with customers and fellow employees</li>
<li>Escalating difficult and complex situations to Call Center Supervisors as they arise</li>
<li>Provide Call Center Supervisors with important observations pulled from many customer interactions, offering suggestions to improve process, product or service offerings</li>
<li>Performs all other related and compatible duties as assigned</li>
</ul>Essential Functions<ul>
<li>Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions over the telephone in a fast paced, sales-oriented environment</li>
<li>Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
</li>Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required) 
<li>
</li></ul> 
 
Requirements 
<ul><li>
One year or more of directly related experience in an inbound contact center</li></ul>
<ul><li>Effective, demonstrable computer skills (beyond basic key boarding) and understanding of telephone etiquette</li>
<li>Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, ACSC) along with proficiency in basic Windows and MS Office packages are considered a plus</li>
<li>Strong verbal communication skills</li>
<li>Experience handling customer calls in a sales-oriented inbound environment</li>
<li>Experience handling reservations or in the casino / hospitality industry is considered a plus</li>
<li>Ability to effectively communicate in English</li> 
</ul> 
 
Benefits 
<ul><li>
Free meal on shift</li><li>
Training &amp; Development</li><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k,)</li><li>
Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>
Paid Time Off
</li></ul>Pay Rate:$17.50/HR</div>

Reservations/Call Center Representative - Full Time

Maxus real estate private limited

We are hiring fresh &amp; experienced staff for call center job in lahore different areas. -inbound/outbound call center with Urdu/English you just handeld a calls via system &amp; dealing with customers on call we are also providing 4 to 7 days training period.-We need males/females staff must be good comunication skills good speaking power in Urdu/English-Monthy salary+comissions+incentives (30,000 to 75,000)+ comissions+bonuses-Morning evening night shifts -part time/full time -permanent job -salary on time -excellent environment-Qualification Matric/inter to masters 18 to 32 age limitStudents must be apply with fully confidentSend me your cv on WhatsApp 0325-9492528Job Types: Part-time, FresherPay: Rs35,000.00 - Rs75,000.00 per monthWork Location: In person

Fresh calling agents required

Hilton Grand Vacations

<div><div>Join Our Team as a Vacation Phone Sales Agent!<ul><li>
Location: 8325 Southpark Circle, Suite 200, Orlando, FL 32819</li><li>
This is an in-office role.</li><li>
Schedule your interview by clicking here. Please arrive dressed in business casual attire.</li></ul>
We&rsquo;re looking for hardworking, goal-oriented individuals to join our team as Vacation Phone Sales Representatives. In this role, you&rsquo;ll handle inbound calls transferred from various sources, promote vacation packages, explain offers and qualifications, and answer client questions with integrity and care. Your focus will be on delivering a phenomenal customer experience while achieving sales goals.
Why Join Us? Because It&rsquo;s &ldquo;Where You Belong&rdquo;!<ul><li>
Unlimited income potential: Hourly plus commission + weekly bonus + monthly Bonus- Uncapped earning potential. Make $60,000 and up!
</li><li>Paid training &ndash; earn while you learn</li><li>
Career growth &ndash; we promote from within</li><li>
Comprehensive benefits package &ndash; Medical, Dental, Vision (available 1st of the month after 60 days), 401(k) with company match, education assistance</li><li>
Work/life balance &ndash; generous paid time off and flexible hours</li></ul></div><div> 
What You&rsquo;ll Do<ul><li>
Handle inbound call transfers to sell approved HGV/Bluegreen vacation packages</li><li>
Operate within company-approved scripts and guidelines</li><li>
Maintain minimum sales and conversion quotas as set by leadership</li><li>
Ensure client expectations are met or exceeded throughout the sales process</li></ul></div><div><ul><li>
High school diploma or equivalent</li><li>
Strong people skills and a positive, professional demeanor</li><li>
Excellent work ethic and confidence in your ability to succeed</li><li>
Full schedule availability</li><li>
1+ year of sales and telemarketing experience</li><li>
1+ year of customer service experience</li><li>
Preferred experience in call centers, collections, or telecommunications</li><li>
Strong verbal communication and phone etiquette</li><li>
Proficiency in Microsoft Office</li></ul>
Schedule your interview by clicking here. Please arrive dressed in business casual attire.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div></div>

Call Center Sales Agent - Inbound

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