customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer services representative Jobs in Lahore Pakistan

customer services representative

sales development representative Jobs in Lahore Pakistan

sales development representative

call center agent Jobs in Lahore Pakistan

call center agent

inbound call center representative

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

Momin Solutions

Job Title: Outbound Call Center Agent (SEO / Digital Marketing Campaign)Location: Johar Town, Lahore/ On-SiteJob Type: Full-time-Experience Required: Minimum 1 year in a call center environment (Outbound)-Preferred Experience: Experience with SEO or Digital Marketing campaign salesJob Summary:We are seeking an enthusiastic and results-driven Outbound Call Center Agent to join our growing team. The ideal candidate must have prior experience in the call center industry and a proven track record in outbound sales or lead generation. Experience working on SEO or Digital Marketing campaigns is a strong plus. You will be responsible for engaging potential clients over the phone, presenting digital marketing services, and generating qualified leads or sales.Key Responsibilities:-Make outbound calls to potential leads from provided databases or cold leads.-Effectively communicate the value of our SEO and Digital Marketing services to prospective clients.-Qualify leads based on campaign-specific criteria and transfer or schedule follow-ups with the sales team.-Meet daily/weekly/monthly call and conversion targets.-Accurately maintain records of interactions and lead statuses in CRM or tracking systems.-Handle objections professionally and remain focused on target achievement.-Continuously update knowledge of campaign goals, product offerings, and scripts.Required Skills &amp; Qualifications:-Minimum 1 year of experience in a call center (outbound calling is a must).-Strong verbal communication skills in English with a confident and persuasive tone.-Ability to work in a fast-paced, target-driven environment.-Familiarity with cold calling, lead generation, or tele-sales processes.-Basic computer skills and ability to navigate CRM systems or call software.Preferred: Prior experience in selling or promoting SEO, Google Ads, or digital marketing services.Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Cold Calling?</li></ul>Work Location: In person

Outbound Call Center Agent ( SEO/Digital Marketing campaign)

Clean and Green Services

Job Description Location: On Site- Lahore Timings: 1:00 PM &ndash; 10:00 PM Pakistan Time (Monday to Friday) &ndash; UK TimingsAbout the RoleWe are hiring a confident, English-fluent individual with experience in international customer service or telesales (preferably UK campaigns) to support a group of nurseries based in the UK. The role involves handling parent enquiries, booking viewings, following up, and supporting the admissions process from start to finish.Key Responsibilities<ul><li>Answer calls, messages, and web enquiries from parents (via WhatsApp, Meta, Google, or Phone)</li><li>Schedule nursery viewings by coordinating with UK nursery managers</li><li>Follow up with parents post-viewing to answer questions and convert to registration</li><li>Support paperwork completion and deposit follow-ups</li><li>Update lead tracker and maintain accurate follow-up notes</li><li>Coordinate with UK-based finance/admin teams for documentation</li></ul>Requirements<ul><li>7+ years of international call center or sales/customer support experience (UK preferred)</li><li>Excellent spoken and written English</li><li>Familiar with CRMs, Google Sheets, WhatsApp Business, email, Zoom</li><li>Comfortable working UK business hours (1 PM to 10 PM PKT)</li><li>Self-organised and responsive with a polite, service-oriented attitude</li></ul>Job Type &amp; Benefits<ul><li>Monthly Salary: PKR 110,000 &ndash; 130,000 plus commission (based on experience)</li><li>Performance-based bonus</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs130,000.00 per monthJob Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthWork Location: On the road

Sales Closer – Inbound & Outbound Calls

Brandix Soft

Company: Brandix Soft (Pvt.) Ltd. Location: Gulberg, Lahore (On-site) Job Type: Full-time, Permanent Compensation: Attractive Base Salary + Uncapped Performance BonusesAbout Brandix SoftBrandix Soft is a rapidly expanding digital marketing agency with a significant international presence. We empower businesses in the UK and US markets by delivering data-driven digital solutions, including Search Engine Optimization (SEO) and comprehensive Digital Media Marketing strategies. Our commitment to excellence and a supportive work environment drives both our clients' success and our team's professional growth.Position OverviewWe are seeking motivated and results-oriented Call Center Agents to join our dynamic outbound sales team. In this role, you will act as the first point of contact for our international clients, playing a key part in promoting our services and generating new business. This position is an excellent opportunity for individuals who excel in a target-driven setting and are eager to build a rewarding career in global sales and communication. This role is open to both male and female candidates.Key Responsibilities<ul><li>Initiate outbound calls to potential clients in the UK and US markets, introducing our portfolio of SEO and digital marketing services.</li><li>Clearly articulate the value proposition of our offerings, tailoring discussions to address specific client needs and objectives.</li><li>Identify, qualify, and nurture sales leads through effective communication and active listening to build a consistent pipeline.</li><li>Manage the initial stages of the sales cycle, from prospecting to scheduling qualified appointments for our senior sales team.</li><li>Maintain accurate and detailed records of all customer interactions and follow-up activities in the company CRM.</li><li>Utilize performance feedback and analytics to continuously refine outreach tactics and improve conversion rates.</li><li>Consistently achieve and exceed individual and team-based sales targets and key performance indicators (KPIs).</li></ul>Required Qualifications &amp; Skills<ul><li>Minimum educational qualification of Matric / O-Levels / Intermediate. A Bachelor&rsquo;s degree is preferred but not required.</li><li>Exceptional verbal communication skills in English, with a clear, professional, and easily understandable accent.</li><li>Strong interpersonal abilities, with a natural talent for building rapport, persuasion, and negotiation.</li><li>A results-driven mindset, resilience, and a strong commitment to meeting and exceeding goals.</li><li>Excellent organizational and time-management skills, with the capacity to handle multiple tasks in a fast-paced environment.</li><li>Prior experience in tele-sales, outbound call centers, or the digital marketing industry is beneficial but not essential.</li><li>We highly encourage fresh graduates with outstanding communication skills and a determination to succeed in sales to apply.</li></ul>What We Offer You<ul><li>Competitive Remuneration: A secure fixed base salary enhanced by an uncapped, performance-based commission structure.</li><li>Professional Development: Comprehensive initial training and ongoing coaching from experienced sales professionals.</li><li>International Exposure: Gain valuable experience interacting with a diverse international clientele and understanding global business dynamics.</li><li>Career Growth: Clearly defined, merit-based pathways for professional advancement within the company.</li><li>Inclusive Work Culture: Join a collaborative, high-energy, and supportive team environment that values diversity and collective success.</li></ul>Job Details<ul><li>Work Location: On-site at our Gulberg, Lahore office.</li><li>Shift Timings (Monday to Friday):</li><li>UK Market Shift: 2:00 PM to 11:00 PM (PKT)</li><li>US Market Shift: 7:00 PM to 4:00 AM (PKT)</li></ul>How to ApplyIf you are a confident and driven communicator ready to take the next step in your career, we encourage you to apply. Please submit your updated resume for consideration.Email: hrsales@brandixsoft.com WhatsApp: +92 325 5599973Please note that only shortlisted candidates will be contacted for an interview.Job Types: Full-time, FresherPay: Rs35,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you agree that you've got good english communication skills, confident enough to deal with international clients from UK &amp; US?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 30/11/2025

Call Center Agent (Outbound Sales)

JLPS Group

Experience Required: Minimum 1 year (Inbound or Outbound Call Center Experience)Position SummaryWe are seeking a Female Customer Support Representative (CSR) to join our Support Department at our Aesthetic Head Quater in Garden Town, Lahore. The ideal candidate will have prior experience handling inbound or outbound customer interactions in a call center environment and possess excellent communication and interpersonal skills.This role involves engaging with clients over the phone and online channels to provide information about aesthetic treatments, schedule appointments, handle inquiries, and ensure a premium customer experience. Comprehensive product and service training will be provided.Key Responsibilities<ul><li>Handle inbound and outbound calls professionally, ensuring exceptional client service.</li><li>Respond promptly to customer inquiries related to clinic services, treatments, and appointments.</li><li>Maintain detailed and accurate records of client interactions in the CRM system.</li><li>Coordinate with internal teams &mdash; including consultants, aesthetic practitioners, and front desk &mdash; to confirm appointments and follow up on client queries.</li><li>Assist in client retention by ensuring satisfaction, addressing concerns, and promoting new services or offers.</li><li>Manage communication via WhatsApp, email, and social media chat, maintaining a professional and empathetic tone.</li><li>Achieve monthly targets for customer response time, satisfaction, and lead conversion.</li><li>Participate in product and communication training sessions to enhance knowledge of aesthetic services.</li><li>Uphold the clinic&rsquo;s professional image and ensure confidentiality of all client information.</li></ul>Required Skills &amp; Attributes<ul><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Polished and confident telephone etiquette.</li><li>Friendly, empathetic, and customer-oriented personality.</li><li>Ability to manage multiple calls/chats and prioritize effectively.</li><li>Strong coordination and follow-up abilities.</li><li>Basic computer and CRM/data-entry proficiency.</li><li>Team player with a professional attitude and willingness to learn.</li></ul>Qualifications &amp; Experience<ul><li>Minimum Bachelor&rsquo;s degree (or intermediate with strong communication skills).</li><li>At least 1 year of experience as an Inbound or Outbound Call Center Representative (healthcare, hospitality, or beauty industry experience is a plus).</li><li>Familiarity with customer service systems, CRM tools, or appointment scheduling software will be an advantage.</li></ul>Job Timings : 3 PM to 12 AM (or may be changed according to the company requirements)Market Competitive Salary subjected to evaluation during the interviewLocation: Garden Town, LahoreTo apply please share your CV at WhatsApp +92-336-4359850 (rapid response)Job Type: Full-timePay: Rs35,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support Representative (Female)

IGET Solutions PVT Ltd

We are seeking a dynamic, energetic, and goal-driven Sales Representative to join our growing team in IGET SOLUTIONS PVT LTD.Responsibilities:<ul><li>-Create and follow sales plans to meet targets.</li><li>-Develop and implement effective sales plans to achieve monthly and annual targets.</li><li>-Negotiate terms and close deals with clients in a professional manner.</li><li>-Build and maintain strong, long-term relationships with customers.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in Sales Dispatch.</li><li>Strong communication and listening skills.</li><li>Positive and optimistic attitude.</li><li>Ability to convince and negotiate with clients.</li><li>Problem-solving and conflict-handling skills.</li><li>Able to work hard and stay calm under pressure.</li></ul>Perks &amp; Benefits<ul><li>-Monthly incentives from day one.</li><li>-Annual bonuses and cash prizes for performance.</li><li>-Fun activities like annual dinners, gaming nights, and cricket matches.</li><li>-Team dinners to celebrate achievements.</li></ul>Salary: Up to 100,000.Location: Johar Town-Opposite of emporium mall-Gate 3.Timings: 7:00 PM - 4:00 AM.Night Shift.Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Up to Rs100,000.00 per monthWork Location: In person

B2B Call Center Representative

ANALTYTICA

Job Title: Call Center Agent Company: ATU Logistics Location: Lahore (On-site) Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday) Job Type: Full-timeAbout the RoleATU Logistics is seeking Call Center Agents to join our dedicated customer support team. The ideal candidate will handle international calls, assist clients with logistics-related inquiries, and ensure smooth communication between customers and internal departments.This role is best suited for individuals who have strong English communication skills, enjoy solving problems over the phone, and can thrive in a fast-paced customer service environment.Key Responsibilities<ul><li>Handle inbound and outbound calls from international clients regarding logistics, deliveries, and service updates.</li><li>Provide accurate and timely information to customers about their requests or shipments.</li><li>Record all interactions in the CRM system and ensure data accuracy.</li><li>Coordinate with internal teams (operations, dispatch, and customer service) to resolve customer issues efficiently.</li><li>Follow up on pending cases and ensure all customer concerns are closed within service timelines.</li><li>Maintain a professional tone and deliver excellent customer service at all times.</li><li>Identify recurring issues and share feedback with supervisors for process improvement.</li><li>Achieve individual and team-based performance targets related to call quality, response time, and customer satisfaction.</li></ul>Requirements<ul><li>Previous experience in a call center or BPO environment (US/UK campaign preferred).</li><li>Excellent English communication and listening skills.</li><li>Strong interpersonal skills with a customer-first attitude.</li><li>Basic knowledge of MS Office and CRM software.</li><li>Ability to multitask and work effectively during the night shift.</li><li>Problem-solving mindset and attention to detail.</li></ul>Why Join ATU Logistics?<ul><li>Competitive salary with monthly performance bonuses.</li><li>Fast-growing company with opportunities for career advancement.</li><li>Supportive management and collaborative team culture.</li><li>Ongoing training to enhance communication and service skills.</li><li>Exposure to international logistics and client communication.</li></ul>Keywords: ATU Logistics Careers, Call Center Jobs Lahore, BPO Jobs, International Customer Support, Night Shift Jobs, Logistics Communication, Inbound &amp; Outbound Calls, Client Coordination, English Speaking Jobs, Customer Service Representative.Job Type: Full-timeWork Location: In person

Call Center Agent

Explore 288+ Inbound call center representative in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.