inbound call center representative

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department. If you are passionate about customer service, sales, or operations, this is your chance to join a dynamic team and grow your career!About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.This is an exciting opportunity for individuals passionate about customer service, sales, and operations to be part of a dynamic team and grow their careers in an international business environment.Position: Inbound Customer Service Representative (CSR- International)Job Description:<ul><li>Handle incoming calls from international customers.</li><li>Resolve queries, complaints, and chargebacks.</li><li>Assist with order tracking, refunds, and promotions.</li><li>Maintain accurate records of customer interactions in CRM.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum A/O Levels or Bachelor&rsquo;s degree</li><li>Strong English communication skills (spoken and written)</li><li>Customer-focused attitude with problem-solving skills</li><li>Confidence in handling international customers</li><li>Ability to work in shifts and meet performance targets</li><li>Prior call center experience (international process preferred but not mandatory)</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Structured training and onboarding</li><li>Defined career growth and internal promotion opportunities</li><li>Professional, fast-paced, and supportive work environment</li><li>Exposure to international customers and global e-commerce operations</li></ul>Location: Bath Island, Clifton, KarachiShifts: 9-hour shifts (between 12:00 PM &ndash; 8:00 PM)Salary: PKR 60,000 &ndash; 65,000 Excluding incentives and conveyance allowanceWork days: 5 daysAge Criteria: Max 28If you are fluent in English and enjoy working in a fast-paced call center environment, we encourage you to apply for this role. Only shorlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Customer Service Representative (Inbound CSR)

Collect N Donate

We are seeking a motivated and results-driven Inbound and Outbound Call Center Executive to join our growing UK call center operations. This role is ideal for professionals with strong communication skills and experience in UK customer service, telemarketing, lead generation, and sales support.As a Call Center Executive, you will handle inbound customer calls and make outbound calls to UK clients, providing exceptional service while achieving performance targets.Key Responsibilities<ul><li>Manage inbound calls from UK customers, addressing inquiries, complaints, and service requests</li><li>Conduct outbound calls to UK leads and existing customers for sales, follow-ups, and customer retention</li><li>Deliver high-quality UK customer support and call handling services</li><li>Maintain accurate records in CRM systems</li><li>Meet and exceed call center KPIs, including conversion rates and customer satisfaction</li><li>Follow UK compliance and call center quality standards</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in an Inbound and Outbound Call Center (UK process preferred)</li><li>Excellent verbal communication and active listening skills</li><li>Familiarity with UK accents, time zones, and customer expectations</li><li>Experience with telemarketing, cold calling, and customer service</li><li>Ability to work in a fast-paced UK call center environment</li></ul>Why Join Us?<ul><li>Competitive salary with performance-based incentives</li><li>Career growth opportunities in UK call center operations</li><li>Supportive team and professional training</li><li>Stable long-term employment in a high-demand call center job in the UK market</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per month

Inbound and Outbound Call Center Executive – UK Customer Support & Sales

Progressive Resource

Inbound Sales Representative &ndash; US Home CareAbout the RoleWe are hiring an Inbound Sales Representative to manage incoming inquiries for a U.S.-based home care client. This role is ideal for someone who can balance empathy with strong sales skills, guiding seniors and their families from first contact to signed service agreements while maintaining a caring and ethical approach.Key Responsibilities<ul><li>Handle inbound calls, emails, and digital inquiries in a professional and empathetic manner</li><li>Qualify inbound leads and manage the full sales cycle from initial contact to conversion</li><li>Understand client needs and recommend appropriate home care services and care plans</li><li>Build trust with seniors and family members using a consultative sales approach</li><li>Explain services, pricing, and contract terms clearly and close sales confidently</li><li>Follow up with warm leads to maximize conversions</li><li>Coordinate with internal teams to ensure smooth onboarding after contract signing</li><li>Maintain accurate records in the CRM and track sales pipeline</li><li>Meet response time, conversion, and revenue targets</li><li>Ensure all interactions comply with HIPAA and company policies</li></ul>Required Skills &amp; Qualifications<ul><li>Experience in inbound sales, inside sales, or customer service (healthcare or home care preferred)</li><li>Strong empathy and communication skills</li><li>Good understanding of the complete sales process</li><li>Confident objection handling and closing skills</li><li>Ability to work during U.S. business hours</li><li>Experience using CRM systems</li><li>High school diploma required; bachelor&rsquo;s degree preferred</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you able to work during U.S. business hours?</li></ul>Experience:<ul><li>Inbound Sales: 1 year (Required)</li></ul>Work Location: In person

Inbound Sales Representative - US Home Care

A1 Global Technologies SMC-PVT Ltd

We&rsquo;re hiring a strong Recruiter/HR who knows how to actually bring agents in, not just post jobs and wait.We are looking for a young, energetic, and street-smart Recruiter/HR for a US-bound outbound call center (night shift).Who Should Apply<ul><li>Fresh graduates are welcome</li><li>Minimum 2 years of proven call center experience is mandatory</li><li>Must understand call center hiring realities in Pakistan</li><li>Should already know where agents actually come from (not just social media)</li></ul>Key Responsibilities<ul><li>Actively recruit outbound call center agents (US campaigns)</li><li>Use effective hiring channels (social media groups, referrals, walk-ins, platforms, etc.)</li><li>Conduct initial screenings and short interviews</li><li>Maintain complete HR records (attendance, joining, exits, documentation)</li><li>Coordinate onboarding, training schedules, and follow-ups</li><li>Work closely with operations to maintain agent strength</li></ul>What We&rsquo;re Looking For<ul><li>Someone who can deliver agents, not excuses</li><li>Strong communication skills</li><li>Hands-on, problem-solving mindset</li><li>Comfortable working night shift</li></ul>Location: Gulberg Greens, IslamabadShift: Night Part-time (US Hours)Interested candidates can message me directly on LinkedIn or email their CV at:hashaam@a1globaltechnologies.pkJob Type: Part-timeWork Location: In person

Recruiter / HR (Night Shift | Outbound Call Center)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 </li>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Urdu Languages.
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Flexible to work in shifts i.e. Morning, Afternoon, Evening &amp; Night
 </li>
 </ul>
</div>

Call Center Agent - Inbound

Live Support Ltd

Date Posted: 31 December 2025Job Title:Customer Support Executive (Inbound | Night Shift)Company: Live Support Location: Siddiq Trade Center, Gulberg &ndash; Lahore (On-site) Job Type: Full-time Shift: Night Shift (Office-based) Salary: PKR 55,000 &ndash; 65,000 per monthAbout the PositionLive Support is a global Business Process Outsourcing (BPO) company dedicated to providing high-quality customer support services. We are seeking motivated Customer Support Executives to handle inbound support for international clients across multiple communication channels.Key Responsibilities<ul><li>Handle inbound customer queries via calls, live chat, and email in a professional manner</li><li>Assist customers with account-related issues and basic technical concerns</li><li>Identify problems, troubleshoot effectively, and provide accurate solutions</li><li>Create, update, and manage helpdesk tickets and knowledge base documentation</li><li>Maintain service quality standards and ensure high levels of customer satisfaction</li></ul>Job Requirements<ul><li>Minimum 1 year of experience in customer support (mandatory)</li><li>Strong English communication skills, both written and verbal</li><li>Typing speed of at least 40 words per minute</li><li>Basic technical knowledge with a willingness to learn new systems</li><li>Previous experience in e-commerce is an advantage</li><li>Excellent problem-solving abilities and a customer-oriented approach</li><li>Ability to work during night shifts</li></ul>Qualifications &amp; Skills<ul><li>Fast learner with the ability to adapt in a dynamic work environment</li><li>Positive attitude with a strong focus on growth and performance</li><li>Dependable, punctual, and able to work well within a team</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience and performance</li><li>Monthly salary range: PKR 55,000 &ndash; 65,000</li></ul>Education<ul><li>Intermediate or higher (preferred)</li></ul>Work Location<ul><li>On-site position only</li><li>Gulberg, Lahore (applicants must be able to commute)</li></ul>How to ApplyInterested candidates are encouraged to send their resume along with a short cover letter to: zishaan.khaan00@gmail.comJob Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have handling CSR calls?</li></ul>Work Location: In person

Inbound Customer Support Calls (Night Shift)

Mars BPO

Job Description: We are expanding our team and hiring dedicated individuals for our Frontier outbound call center campaign. This role requires making outbound calls, engaging customers, and sharing service information confidently. Training will be provided, so fresh candidates are encouraged to apply.Key Responsibilities<ul><li>Conduct outbound calls to potential customers</li><li>Communicate Frontier services clearly and accurately</li><li>Verify customer details during calls</li><li>Follow call scripts and company standards</li><li>Work towards assigned sales and performance goals</li><li>Maintain professionalism on every call</li></ul>Job Requirements<ul><li>Good spoken English</li><li>Basic computer and typing skills</li><li>Ability to work night shifts</li><li>Strong listening and communication skills</li><li>Sales or call center experience is an advantage</li><li>Freshers can apply</li></ul>What We Offer<ul><li>Fixed salary with commission structure</li><li>Performance-based bonuses</li><li>Complete training and guidance</li><li>Growth opportunities within the organization</li><li>Supportive and professional work environment</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Outbound Call Center Executive

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