inbound call center representative

Atlantis BPO Solutions Private Limited

Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM)Atlantis BPO Solutions is looking for an Inbound Customer Support Representative to join its US Telecom campaign. Candidates with outbound sales, telesales, or call center experience are highly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound customer calls</li><li>Assist customers with internet &amp; cable service activations</li><li>Explain plans, pricing, and promotions</li><li>Resolve customer queries professionally</li><li>Update customer records in CRM</li><li>Meet individual performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Strong customer handling and sales skills</li><li>Basic computer knowledge</li><li>Ability to work the US Night Shift</li></ul>Experience:<ul><li>6 months to 2 years of experience in Inbound Sales, Customer Support, Telecom, or Call Center is preferred.</li><li>Candidates with Outbound Sales, Telesales, Appointment Setting, or Cold Calling experience are highly encouraged to apply.</li><li>Fresh candidates with excellent English communication skills are also encouraged to apply.</li></ul>Benefits:<ul><li>Competitive Basic Salary</li><li>Performance-Based Incentives</li><li>Attendance Bonus</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs250,000.00 per monthWork Location: In person

Inbound Customer Support Representative

Tusols Pvt Ltd

Location: College Road, Township, Lahore Shift: Night Shift (6:30 PM &ndash; 3:30 AM) Schedule: 5 Days a WeekWe are looking for an experienced and professional Inbound Customer Service Representative to join our growing team. If you have excellent English communication skills and prior experience handling USA-based inbound customer support, we'd love to hear from you.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul>Requirements<ul><li>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near College Road, Township, Lahore will be preferred.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul>How to ApplyOnly candidates who meet the above criteria should apply.Send your updated resume via WhatsApp to 0315-0577531. Our recruitment team will review your application, and shortlisted candidates will be contacted within 24 hours.Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul>Work Location: In person

Inbound Customer Service Representative

Dobson Fiber

<div>The Inbound Sales Call Center Manager will lead a team of inbound sales agents responsible for converting customer calls into new and updated subscriptions. This role is critical to achieving the channel's budgeted annual sales goal and supporting planned growth in call volume from Dobson's continued expansion. The ideal candidate combines strong contact-center leadership experience with a track record of driving sales conversion, agent development, and operations efficiency in a fast-growing environment.
Key Responsibilities
Team Leadership &amp; Development<ul><li>
Lead, coach, and mentor a team of inbound sales agents to achieve individual and team targets.</li><li>
Set clear performance expectations, provide timely feedback, and conduct regular performance reviews.</li><li>
Implement best-practice sales scripts, objection-handling techniques, and call-quality standards.</li><li>
Foster a collaborative, accountable, and growth-oriented team culture.</li><li>
Build staffing and scheduling plans to support call volume growth from 1,400 to 3,000 calls per month.</li></ul>
Sales Strategy &amp; Execution<ul><li>
Develop and execute a strategic plan for the inbound sales channel, aligned with company growth objectives and the annual sales budget.</li><li>
Own achievement of the inbound channel's monthly, quarterly, and annual sales goals.</li><li>
Monitor and improve call-to-sale conversion rates, average handle time, and other key call center metrics.</li><li>
Ensure consistent and accurate use of CRM and call center systems for pipeline, reporting, and forecasting.</li></ul>
Customer Experience &amp; Quality<ul><li>
Monitor live and recorded calls to ensure quality, compliance, and consistency of the customer experience.</li><li>
Resolved escalated customer issues and serve as the point of escalation for complex calls.</li><li>
Balance sales performance with customer satisfaction and retention objectives.</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Marketing to align campaign timing, offers, and promotions with cell center capacity and staffing.</li><li>
Work with Customer Service and Operations/IT to ensure proper call routing, IVR configuration, and system reliability.</li><li>
Provide insights from customer calls to influence offer design, pricing, and product/service improvements.</li></ul>
Performance &amp; Reporting<ul><li>
Track key performance metrics (calls handled, conversion rate, sales by channel, APRU impact), identify risks, and implement improvement plans.</li><li>
Prepare regular reports and presentations on sales performance versus budget and forecasts.</li><li>
Ensure compliance with internal policies, sales practices, and regulatory requirements.</li></ul>
Qualifications<ul><li>
5+ years of inbound sales or call center experience, preferably in telecommunications or internet services.</li><li>
2+ yeas of leadership or team-management experience in a call center or sales environment.</li><li>
Strong understanding of inbound sales metrics, conversion optimization, and call center operations.</li><li>
Proven track record and leading a team to meet or exceed sales targets.</li><li>
Exceptional communication, coaching, and performance-management skills.</li><li>
Proficiency with CRM and call center platforms (Salesforce and contact center software preferred).</li><li>
Ability to manage multiple priorities and thrive in a fast-paced, growth-oriented environment.</li></ul>
Preferred Qualifications<ul><li>
Experience scaling a call center team to support significant call volume growth.</li><li>
Experience with workforce management, scheduling, and staffing models for call centers.</li><li>
Background in residential internet, telecommunications, or subscription-based services.</li></ul>
Safety Expectations<ul><li>
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.</li></ul>
Environmental/Working Conditions<ul><li>
Work is primarily performed in a professional office environment.</li><li>
Occasional business travel may be required based on business needs.</li></ul>
Physical Requirements<ul><li>
Ability to perform the essential functions of the position with or without reasonable accommodation.</li><li>
Required the ability to communicate effectively and utilize standard office technology and equipment.</li><li>
May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.</li></ul> 
Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.</div>

Inbound Sales Call Center Manager

IronMountain Solutions

<div>
 In-Bound Call Center Representative&nbsp;
 
 
 Work Location: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Tysons Corner, VA
 
 
 
 
 Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full Time;&nbsp;
 
 fully remote
 
 &nbsp;
 
 
 
 
 Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
 
 
 
 
 
 Note:
 
 &nbsp;This position requires a&nbsp;
 
 Public Trust Clearance.&nbsp;
 
 
 
 
 
 Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 
 Ability to operate in a high-volume metrics driven call center environment&nbsp;
 
 </li>
 <li>
 
 Ability to be flexible with work schedule to support the Call Center&rsquo;s needs during operating hours&nbsp;
 
 </li>
 <li>
 
 Ability to multitask and research information on multiple databases at the same time&nbsp;
 
 </li>
 <li>
 
 Ability to enter data and talk to stakeholders at the same time&nbsp;
 
 </li>
 <li>
 
 Ability to conceptualize scenarios and communicate it effectively to stakeholders&nbsp;
 
 </li>
 <li>
 
 Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources&nbsp;
 
 </li>
 <li>
 
 Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)&nbsp;
 
 </li>
 <li>
 
 Ability to listen actively to sensitive information&nbsp;
 
 </li>
 <li>
 
 Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
 
 </li>
 <li>
 
 Ability to analyze multifaceted issues relating to the SEVIS system&nbsp;
 
 </li>
 <li>
 
 Ability to provide support to international stakeholders and academic institutions&nbsp;
 
 </li>
 <li>
 
 Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
 
 </li>
 </ul>
 
 
 
 Education and Experience Requirements:
 
 
 
 <ul>
 <li>
 
 Education: High school diploma required.
 
 </li>
 <li>
 
 Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
 
 </li>
 <li>
 
 Certification: HDI Certification is highly preferred but not required.
 
 </li>
 </ul>
 
 
 Insight Technology Solutions is an Equal Opportunity Employer
 
 
</div>

In-Bound Call Center Representative

Chicago ENT

<div>PATIENT CARE COORDINATOR &ndash; CALL CENTER
Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our organization (ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, Post-Operative, and any others as they apply). They serve as the primary point of contact for patients seeking appointments, follow-up care, and general assistance, ensuring inquiries are handled promptly, accurately, and professionally.
This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication platforms and work closely with providers and clinical teams to ensure patients are scheduled appropriately and receive timely follow-up. Their work is critical to maintaining access to care and delivering a responsive, patient-centered experience.
Travel may be required to any Chicago ENT/Chicago Sleep Center or affiliated location.
This role will report to the Call Center Lead.
PRIMARY RESPONSIBILITIES<ul><li>
Meet established Call Center performance standards, including but not limited to average hold time, call handling efficiency, first-contact resolution, accurate call routing, abandonment rate, and bounce/transfer rates, while maintaining a high level of professionalism and customer service.</li><li>
Schedule and register patients for a wide range of appointments, including ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative visits.</li><li>
Ensure accurate entry of demographic, insurance, and appointment information into the electronic medical record (EMR).</li><li>
Respond promptly and professionally to patient, provider, and staff inquiries via telephone, voicemail, web, SMS, and EHR messaging.</li><li>
Monitor and complete tasks assigned to the &quot;User, Scheduler&quot; work queue.</li><li>
Review appointments scheduled by automated scheduling partners for accuracy and appropriateness.</li><li>
Review online appointments scheduled through Healow and Zocdoc to ensure they are booked correctly and obtain any missing information.</li><li>
Manage and respond to messages received through:<ul><li>
NotifyMD (after-hours and overflow call service)</li><li>
PerfectServe (provider on-call communication)</li><li>
Healow online scheduling</li><li>
Zocdoc online scheduling</li><li>
Glacial Media website inquiries</li><li>
Department and staff voicemail boxes</li><li>
Specific system names or vendors for managing correspondence are subject to change (add or remove)</li></ul></li><li>
Contact patients to schedule new appointments, coordinate follow-up care, and reschedule existing appointments as needed.</li><li>
Process inbound referrals to register patients referred to the practice.</li><li>
Provide knowledgeable responses to patients and family members regarding appointment types, preparation instructions, insurance requirements, and scheduling options.</li><li>
Escalate clinical questions or urgent concerns to the appropriate department.</li><li>
Other duties as individually assigned.</li></ul>
REQUIRED QUALIFICATIONS<ul><li>
High school diploma or equivalent required</li><li>
Ability to work within an EMR database and navigate through a Windows environment required</li><li>
Must be able to type a minimum of 30 words per minute with 90% or greater accuracy</li></ul>
PREFERRED QUALIFICATIONS
<ul><li>1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist</li><li>
Bilingual in English and Spanish (speaking, writing, and comprehension)</li><li>
Experience working in a Sleep or ENT Specialist Office</li></ul>
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.</div>

Patient Care Coordinator Call Center

School of Science and Technology

We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

Call Center Rep

Schat Communications

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3> </h3><h3>Responsibilities:</h3><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul>

Call Center Representative

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