inbound call center representative

CLASSIC PARTS OF AMERICA

<p><b>Company Information:</b></p><p>Classic Parts of America has been in business over 40 years, offering the finest in reproduction/replacement parts for Chevy and GMC pickup trucks from 1934-2018, as well as First Generation Camaro parts and Second-Generation Nova/Chevelle Parts!!!</p><p><b>Job Description:</b></p><p>We are seeking a friendly and courteous Customer service agent to join our team. Customer service agents represent our company to customers by phone, text, chat and e-mail. We are offering full-time positions with the ability to earn overtime hours. Our phone hours are 9:00am -5:00pm Monday - Friday, and every other Saturday from 9:00am - Noon. Starting Pay is now $16.00 per hour.</p><p><b>Job Duties:</b></p><p>Customer service agents are required to take incoming calls, web-chats and answer e-mails from customers for:</p><p>&middot; Placing orders</p><p>&middot; Returns</p><p>&middot; Order Status</p><p>&middot; Part inquiries</p><p>&middot; and more</p><p><b>Job Qualifications:</b></p><p>&middot; Professional and pleasant attitude offering quality customer service.</p><p>&middot; The ability to use a computer and learn our Order managing software.</p><p>&middot; Proficiency with Microsoft word and excel.</p><p>&middot; Excellent typing and 10-key skills.</p><p>&middot; Ability to multitask in a fast-paced call center environment.</p><p>&middot; Problem solving skills.</p><p>&middot; <b>Must have reliable transportation. </b></p><p><b>Job Perks:</b></p><p>&middot; Partial insurance premium paid by employer!</p><p>&middot; Up to 1 hour allotted for lunch breaks!</p><p>&middot; Optional Dental and vision insurances!</p><p>&middot; 401k available after 1 year!</p><p>&middot; 401 k matching!</p><p>&middot; On-site breakroom, kitchen, and gym!</p><p>&middot; Overtime available!</p><p>&middot; Located in Riverside, just north of the Downtown area!</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Inbound Call Center Representative

Billion Automotive

<div><div><div><b>SCHEDULE IS 2:00pm to 8:00pm!</b></div></div><div><div><b>
WHO should apply?</b></div></div><div><div>
We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.</div></div><div><div><b><br>
Your typical work week includes:</b></div></div><div><ul><li>Monitoring and answering inbound phone calls.</li></ul></div><div><ul><li>Gather information &amp; rout calls to the correct department.</li></ul></div><div><ul><li>Update customer changes in the database.</li></ul></div><div><ul><li>Provide administrative assistance as needed.</li></ul></div><div><ul><li>Attend training sessions and meetings as required.</li></ul></div><div><ul><li>Follow all company policies and procedures.</li></ul></div><p><br>
</p><div><div><b>HOW we will know you are the &quot;ONE&quot;:</b></div></div><div><ul><li>Incredible Customer Service skills</li></ul></div><div><ul><li>Computer skills</li></ul></div><div><ul><li>Call Center Experience</li></ul></div><div><ul><li>Automotive Industry Experience</li></ul></div><div><ul><li>Strong verbal and written communication skills with the ability to influence.</li></ul></div><div><ul><li>Demonstrate the ability to listen and learn while retaining information quickly.</li></ul></div><div><ul><li>Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.</li></ul></div><div><ul><li>Task orientated, detail driven, and self-motivated.</li></ul></div><div><ul><li>Ability to think quickly and identify and resolve customer questions or concerns.</li></ul></div><div><ul><li>Exceptional organizational skills.</li></ul></div><p>
</p><p></p><div><div>We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.</div></div></div>

Inbound Call Center Representative 2PM - 8PM (Sioux Falls, SD)

Titan tech

<p>We are looking for a motivated and customer-focused <b>Customer Service Representative (CSR)</b> to join our inbound call center team. The ideal candidate will handle incoming calls, assist customers with inquiries, and identify sales opportunities to promote our products and services.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound customer calls in a professional and timely manner</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints and issues efficiently</li><li>Identify customer needs and recommend suitable solutions</li><li>Meet or exceed sales targets and performance metrics</li><li>Maintain records of customer interactions in the system</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Previous call center or sales experience preferred</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills</li><li>Positive attitude and problem-solving mindset</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary + commission</li><li>Training and career growth opportunities</li><li>Friendly and supportive work environment</li></ul><p><b>How to Apply:</b><br/>Interested candidates can apply through Indeed or send their resume to 03267888111</p><p>Pay: Rs50,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

Experienced inbound agents

Bath & Cabinet Experts

<div>
 At Bath &amp; Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers
 <strong>
  best in industry service
 </strong>
 and a
 <strong>
  best-in-class employee experience
 </strong>
 , this opportunity is for you!
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 <br/>
 <ul>
  <li>
   MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role:
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   <br/>
  </li>
 </ul>
 The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath &amp; Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required.
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  *Candidates must be available to work during Eastern Standard Time hours*
  <br/>
  <br/>
 </em>
 <strong>
  Job Duties &amp; Responsibilities:
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 </strong>
 <ul>
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   Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
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   Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
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   Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
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   Follow the designated sales process for appointment setting including confirming full and accurate client information
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   Ensure all activity and information is accurately logged in CRM
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   Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath &amp; Cabinet Experts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications:
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  <br/>
 </strong>
 <ul>
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   Prior experience in a multi-product sales environment preferred
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   Background in home improvement inside sales strongly desired
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   High School diploma or equivalent required
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   1+ year of call center experience required
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   Experience with Lead Perfection CRM a plus
  </li>
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   Must be able to work independently in a fast-paced environment
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   Excellent phone and communication skills
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   Be energetic and have a positive attitude
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  <li>
   Must be task oriented and driven to meet and exceed goals
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   <br/>
  </li>
 </ul>
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  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-time W2 employment with competitive pay and several bonus opportunities
  </li>
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   Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
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  <li>
   Paid Time Off including paid holidays and your birthday off!
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   Flexible remote schedule with weekend availability
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   Ongoing training to grow your skills
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  <li>
   Work in a supportive, award-winning company that values people and performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Work at Bath &amp; Cabinet Experts?
  <br/>
  <br/>
 </strong>
 Bath &amp; Cabinet Experts specializes in transforming bathrooms and kitchens through premium remodeling solutions. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. Since then, we've expanded into nine markets across the Midwest and continue to grow each year.
 <br/>
 <br/>
 In addition to bath remodeling, we've launched
 <strong>
  Cabinet Experts
 </strong>
 , our kitchen cabinet refacing division, bringing homeowners the same high-quality craftsmanship and customer experience we're known for.
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 When you join Bath &amp; Cabinet Experts, you're joining one of the fastest-growing and most respected home improvement companies in the Midwest.
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 <strong>
  Our Achievements
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 </strong>
 <ul>
  <li>
   🏆 #3 Top Workplace in Cincinnati
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   🏆 #5 Top Workplace in Indianapolis
  </li>
  <li>
   🏆 #6 Top Workplace in Cleveland
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   🏆 7-Time Top Workplace Award Winner
  </li>
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   ⭐ Nearly 5,000 customer reviews with a 4.9-star rating
  </li>
  <li>
   ❤️ More than $200,000 donated to local children's hospitals and charitable organizations
   <br/>
   <br/>
  </li>
 </ul>
 Our Top Workplace recognition is especially meaningful because it's based entirely on feedback from our employees. We're committed to creating an environment where people feel valued, supported, and empowered to grow their careers while making a positive impact on our customers and communities.
 <br/>
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 If you're looking for more than just a job&mdash;and want to build a career with an award-winning company that invests in its people&mdash;we'd love to meet you.
 <br/>
 <br/>
 Keywords: Call Center Representative, Appointment Setter, Appointment Scheduling, Inbound Calls, Outbound Calling, High-Volume Call Environment, Customer Service, Customer Engagement, Lead Generation, Lead Qualification, Telemarketing, Inside Sales, Phone Sales, Prospecting, Top Workplace, Career Growth, Award-Winning Workplace
</div>


Call Center Representative / Outbound Appointment Setter

Tusols Pvt Ltd

<p><b>Location:</b> College Road, Township, Lahore<br/><b>Shift:</b> Night Shift (6:30 PM &ndash; 3:30 AM)<br/><b>Schedule:</b> 5 Days a Week</p><p>We are looking for an experienced and professional <b>Inbound Customer Service Representative</b> to join our growing team. If you have excellent English communication skills and prior experience handling <b>USA-based inbound customer support</b>, we'd love to hear from you.</p><p>Key Responsibilities</p><ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul><p>Requirements</p><ul><li><b>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</b></li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near <b>College Road, Township, Lahore</b> will be preferred.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul><p>How to Apply</p><p><b>Only candidates who meet the above criteria should apply.</b></p><p>Send your updated resume via <b>WhatsApp</b> to <b>0315-0577531</b>. Our recruitment team will review your application, and <b>shortlisted candidates will be contacted within 24 hours</b>.</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul><p>Work Location: In person</p>

Inbound Customer Service Representative

Experts Communication

<p><b>Experts Communication</b> is hiring a <b>Call Center Agent</b> to join our team. We are looking for individuals with <b>strong communication skills, a customer-focused approach, and the ability to handle outbound and inbound calls professionally</b>. If you have experience in customer service or sales, this is a great opportunity to grow in a dynamic work environment.</p><p><b>Salary:</b> 40,000 - 60,000 PKR (based on skills and experience)<br/><b>Location:</b> North Nazimabad, Block A, Karachi<br/><b>Shift:</b> 7:00 PM &ndash; 4:00 AM<br/><b>Contact:</b> +92 317 7770002<br/><b>Email:</b> hr@expertscommunication.net</p><p><b>Responsibilities</b></p><ul><li>Handle inbound and outbound calls professionally</li><li>Provide <b>customer support, information, and sales assistance</b></li><li>Resolve customer inquiries and complaints effectively</li><li>Meet and exceed <b>monthly sales and performance targets</b></li><li>Maintain <b>accurate call logs and follow-up records</b></li><li>Ensure <b>customer satisfaction</b> and build strong relationships</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>1 year of experience in a call center or customer service role</b></li><li>Strong <b>verbal and written communication skills</b></li><li>Ability to <b>handle objections and close sales confidently</b></li><li>Self-motivated, <b>target-driven</b>, and eager to learn</li><li>Ability to work the <b>night shift (7:00 PM &ndash; 4:00 AM)</b></li></ul><p><b>Benefits</b></p><ul><li>Five working days (Saturday &amp; Sunday off)</li><li>Competitive salary with <b>performance-based growth</b> (evaluated every four months)</li><li>Monthly <b>company-paid dinners</b></li><li>Annual <b>picnic and dinner</b></li></ul><p>Join <b>Experts Communication</b> and advance your career in the call center industry.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Experienced Call Center Agent

Silotech Group, Inc

<p></p><div><p><b>Overview:</b></p><p>
Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our mission of providing timely, effective, and courteous technical support across unclassified and classified network environments. The successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using the government&rsquo;s ServiceNow ITSM platform.</p><h3 class="jobSectionHeader"><b>
Location:</b></h3><ul><li>
San Antonio, TX (100% onsite)</li></ul><h3 class="jobSectionHeader"><b>
Clearance Requirements:</b></h3><ul><li>
Active TS/SCI clearance is required.</li></ul><h3 class="jobSectionHeader"><b>
Essential Roles and Responsibilities:</b></h3><p>
As a Tier 1 Call Center Agent, you will provide direct end-user support for technical and access issues, ensuring a high standard of customer service and prompt problem resolution. Responsibilities include:</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
User Support &amp; Issue Resolution</b>: Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide first-contact resolution where possible, and escalate unresolved incidents in accordance with documented procedures.</li><li><b>
Knowledge Base Use</b>: Leverage knowledge articles and the Tier 0 self-service portal to assist users efficiently. Collaborate with other tiers to maintain and improve the knowledge base.</li><li><b>
ServiceNow Ticketing</b>: Log, manage, and close tickets accurately in the ServiceNow ITSM system. Ensure that each interaction is documented for historical and reporting purposes.</li><li><b>
Escalation and Coordination</b>: Assess the complexity of issues, route tickets to Tier 2 or higher as needed, and provide all necessary context to ensure seamless resolution.</li><li><b>
Daily Operations Monitoring</b>: Participate in daily status checks of applications and system availability across all enclaves (NIPR, SIPR, JWICS).</li><li><b>
Outage Response</b>: Participate in the recall schedule and support after-hours outages as required by program standards.</li><li><b>
Collaboration</b>: Work closely with infrastructure teams, application developers, cybersecurity staff, and government leads to ensure user satisfaction and system performance.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><p><b>
Education:</b></p><ul><li>
Associate degree in a relevant technical field <b>or</b></li><li>
At least 2 years of experience in a technical help desk or IT support role.</li></ul><p><b>
Experience:</b></p><ul><li>
Familiarity with IT Service Management tools such as <b>ServiceNow</b>, Jira Service Management, or BMC Remedy.</li><li>
Basic understanding of general networking concepts, user account management, and common enterprise software.</li></ul><p><b>
Certifications:</b></p><ul><li>
CompTIA Sec+</li></ul><h3 class="jobSectionHeader"><b>
Preferred Skills</b></h3><ul><li>
Strong attention to detail and problem-solving abilities.</li><li>
Excellent technical documentation skills.</li><li>
Ability to work effectively within Agile development environments.</li></ul><h3 class="jobSectionHeader"><b>
Other Skills</b></h3><ul><li>
Strong analytical and communication skills.</li><li>
Commitment to delivering high-quality results on schedule.</li></ul><p><i><br>
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities</i>.</p></div><p></p>

Tier 1 Call Center Agent

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