inbound call center representative

IRG Global Technologies

<div>
 sales
 
 
 Inbound Customer Service Representative
 
 
 48 Commercial Plaza, Cavalry Ground Extension, Lahore
 
 
 We are seeking a friendly and empathetic Inbound Customer Service Representative to join our team. The Inbound Customer Service Representative will handle incoming calls from customers, address inquiries, resolve issues and provide exceptional service to ensure customer satisfaction. The ideal candidate is customer-focused, patient and able to effectively communicate solutions to customers.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Answer inbound calls from customers in a professional and courteous manner.
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 Listen actively to customers&rsquo; concerns, inquiries and feedback.
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 Provide accurate and timely information about products, services, policies and procedures.
 </li>
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 Resolve customer issues, complaints and escalations effectively and efficiently.
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 Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
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 Update customer information and interactions accurately in the CRM system.
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 Follow up with customers to ensure resolution and satisfaction.
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 Promote products and services to meet sales and upsell targets, if applicable.
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 Adhere to company policies, procedures and quality standards.
 </li>
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 Stay updated on product knowledge, promotions and industry trends through ongoing training and development.
 
 
 </li>
 </ul>
 
 Qualifications/Requirements
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Management or similar.
 </li>
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 Proven experience in customer service, call center or related roles.
 </li>
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 Excellent communication and interpersonal skills.
 </li>
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 Ability to empathize with customers and provide solutions to meet their needs.
 </li>
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 Strong problem-solving and decision-making abilities.
 </li>
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 Ability to multitask and work efficiently in a fast-paced environment.
 </li>
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 Proficiency in using CRM software and other customer service tools.
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 Flexibility to work in night shifts, including evenings, weekends and holidays, as needed.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
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 Active listening and empathy.
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 Strong verbal and written communication skills.
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 Patience and resilience in handling challenging situations.
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 Proficient in computer and CRM systems.
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 Time management and organizational skills.
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 Teamwork and collaboration.
 
 
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 </ul>
 
 Experience
 
 
 
 1+ years of experience in customer service, call center or related roles.
 
 
 Note: It&rsquo;s an onsite job with Evening Shift.
 
 
 
 Salary
 
 
 
 70,000 + uncapped commissions
 
 
 Apply to this job!
</div>

Inbound Customer Service Representative

Benzefy PVT LTD

Company: Benzefy Location: Onsite Shift: 7:00 PM &ndash; 4:00 AM (Night Shift) Salary: 45,000 &ndash; 60,000 PKRJob Description: Benzefy is looking for a highly professional and customer-focused Inbound Call Center Representative to join our team. The ideal candidate must be fluent in English with excellent communication skills and a neutral accent, capable of handling international customers confidently.Key Requirements:<ul><li>Fluent in English with excellent communication skills and clear accent</li><li>Proven experience in customer handling and complaint resolution</li><li>Strong problem-solving and interpersonal skills</li><li>Hands-on experience with CRM tools and call management systems</li><li>Ability to work in a fast-paced environment while maintaining professionalism</li><li>Strong listening skills and attention to detail</li><li>Ability to manage multiple tasks efficiently</li></ul>Responsibilities:<ul><li>Handle inbound calls professionally and efficiently</li><li>Address customer inquiries and resolve complaints in a timely manner</li><li>Maintain accurate customer records in CRM</li><li>Ensure high levels of customer satisfaction</li><li>Meet performance and quality targets</li></ul>Job Type: Full-timePay: Rs45.00 - Rs60,000.00 per monthWork Location: In person

IN Bound Caller

UniTriTeam

<div><div><div><div><div>Job Title: Inbound/Outbound Phone Representative

Working Hours: Full-time EST (8AM to 5PM EST)

Position Summary

The Inbound/Outbound Phone Representative serves as the primary point of contact for patients over the phone. This role is responsible for answering incoming calls, placing outbound calls to new and existing patients, and providing accurate information regarding services, appointments, and medical marijuana certification requirements. The representative ensures patients receive a professional, compassionate, and seamless experience.

Key Responsibilities
<ul><li>Handle high-volume inbound calls, providing excellent customer service and resolving patient inquiries.</li></ul>
<ul><li>Place outbound calls to prospective and existing patients to schedule, confirm, and follow up on appointments.</li></ul>
<ul><li>Clearly explain company services, pricing, and patient requirements in a friendly and professional manner.</li></ul>
<ul><li>Accurately document all patient interactions in the CRM or scheduling system.</li></ul>
<ul><li>Manage appointment scheduling, rescheduling, and cancellations.</li></ul>
<ul><li>Follow call scripts and compliance guidelines to ensure consistent and accurate messaging.</li></ul>
<ul><li>Process patient payments over the phone when applicable.</li></ul>
<ul><li>Escalate complex issues or concerns to supervisors as needed.</li></ul>
<ul><li>Achieve performance goals including call handling time, scheduling conversion rate, and customer satisfaction.</li></ul>
<ul><li>Maintain confidentiality and adhere to HIPAA and company policies.</li></ul>

Qualifications
<ul><li>High school diploma or equivalent required; some college preferred.</li></ul>
<ul><li>1&ndash;2 years of experience in a call center, customer service, or sales role preferred.</li></ul>
<ul><li>Excellent verbal communication skills with a clear, professional phone manner.</li></ul>
<ul><li>Strong listening and problem-solving abilities.</li></ul>
<ul><li>Ability to multitask and work in a fast-paced environment.</li></ul>
<ul><li>Comfortable working with call center software, scheduling systems, and CRM platforms.</li></ul>
<ul><li>Reliable, goal-oriented, and adaptable to changing priorities.</li></ul>
<ul><li>Knowledge of HIPAA regulations and healthcare/customer service best practices is a plus.</li></ul> 
Qualities
<ul><li>High energy level and positive presence on the phone.</li></ul>
<ul><li>Excellent English with clear and concise communication.</li></ul>
<ul><li>Warm and engaging phone manner that makes patients feel comfortable.</li></ul>
<ul><li>Detail-oriented with strong note-taking and organizational skills.</li></ul>
<ul><li>Curious and proactive &ndash; asks thoughtful questions and seeks understanding.</li></ul>
<ul><li>Active listener who asks clarifying questions when needed.</li></ul>
<ul><li>Assertive yet compassionate, empathetic, and kind in interactions.</li></ul>

Performance Metrics
<ul><li>Average call handling time.</li></ul>
<ul><li>Appointment scheduling conversion rate.</li></ul>
<ul><li>Customer satisfaction score (CSAT).</li></ul>
<ul><li>Attendance and reliability.</li></ul> 
Why Join UniTriTeam

At UniTriTeam, we believe people make the difference. We support teams in the clinical

research space by providing global, remote talent that integrates seamlessly into your

workflow. You'll be part of a company that is mission-driven, people-first, and proud to

support breakthroughs in medicine. 

Perks &amp; Benefits
<ul><li>Flexible, fully remote work environment</li></ul>
<ul><li>Opportunities for professional development and growth</li></ul>
<ul><li>Collaborative and supportive company culture</li></ul></div></div></div></div></div>

Inbound/Outbound Phone Representative (PST/EST/CST Timezone)

IronMountain Solutions

<div>
 
 &nbsp;
 
 
 
 Inbound Call Center Representative
 
 
 
 Work Location:&nbsp;&nbsp;
 
 Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.&nbsp;
 
 
 
 Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full Time
 
 
 Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
 
 
 Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$16 an hour
 
 
 Customer Service Representative - DHS ICE HSI Tip Line&nbsp;
 
 
 
 Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment&rsquo;s notice.&nbsp;
 
 
 
 
 Job Responsibilities:
 
 &nbsp;
 
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 Answer and manage incoming calls and online tips from the public
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 Gather, clarify, and document information related to alleged criminal or suspicious activity
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 Review and assess tips to determine relevance and appropriate action
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 Conduct basic research using government, law enforcement, and open-source systems
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 Accurately document calls, tips, and findings in government systems
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 Prepare and route reports to the appropriate field offices or agencies
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 Escalate urgent or actionable information to designated personnel as needed
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 Follow established procedures, policies, and data privacy requirements
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 Provide professional, courteous customer service
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 </ul>
 
 &nbsp;
 
 
 
 Education and Experience Requirements:
 
 
 <ul>
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 3+ years of experience in a call center&nbsp;
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 Associate&rsquo;s degree required
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 Experience resolving complex stakeholder or customer issues
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 Proven ability to manage multiple tasks in a high-volume environment
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 Strong multitasking skills, including simultaneous data entry, research, and communication
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 Comfortable working with diverse stakeholders across varying professional backgrounds
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 Strong analytical, research, and problem-solving skills
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 Ability to work independently with minimal supervision
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 Excellent verbal and written communication skills
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 Active listening skills and sound judgment in complex situations
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 Experience supporting or training new customer service representatives
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 Ability to generate ad-hoc reports using internal systems
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 Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
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 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
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</div>

In-Bound Call Center Representative

Bath & Cabinet Experts

<div>
 At Bath &amp; Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers
 
 best in industry service
 
 and a
 
 best-in-class employee experience
 
 , this opportunity is for you!
 
 
 <ul>
 <li>
 MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role:
 
 
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 </ul>
 The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath &amp; Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required.
 
 *Candidates must be available to work during Eastern Standard Time hours*
 
 
 
 
 Job Duties &amp; Responsibilities:
 
 
 
 <ul>
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 Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
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 Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
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 Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
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 Follow the designated sales process for appointment setting including confirming full and accurate client information
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 Ensure all activity and information is accurately logged in CRM
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 Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath &amp; Cabinet Experts
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications:
 
 
 
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 Prior experience in a multi-product sales environment preferred
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 Background in home improvement inside sales strongly desired
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 High School diploma or equivalent required
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 1+ year of call center experience required
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 Experience with Lead Perfection CRM a plus
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 Must be able to work independently in a fast-paced environment
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 Excellent phone and communication skills
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 Be energetic and have a positive attitude
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 Must be task oriented and driven to meet and exceed goals
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
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 Full-time W2 employment with competitive pay and several bonus opportunities
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 Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
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 Paid Time Off including paid holidays and your birthday off!
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 Flexible remote schedule with weekend availability
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 Ongoing training to grow your skills
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 Work in a supportive, award-winning company that values people and performance
 
 
 </li>
 </ul>
 
 Why work at Bath &amp; Cabinet Experts?
 
 
 
 
 Bath &amp; Cabinet Experts
 
 is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis,
 
 Bath Experts
 
 is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into
 
 8 additional markets
 
 - Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.
 
 
 In addition to bath remodeling, we launched
 
 Cabinet Experts
 
 , a dedicated division focused on
 
 kitchen cabinet refacing
 
 , bringing the same high-quality, transformative experience to one of the most important spaces in the home.
 
 
 At Bath &amp; Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a
 
 4x Top Workplace Award winner.
 
 
 
 We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath &amp; Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.
</div>

Call Center Representative / Outbound Appointment Setter

Mid Atlantic Retina

<div>Spanish speaking reps are encouraged to apply!
This position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 1 year of employment! Available to new hires only- not available to agency hires, internal transfers, or re-hires.
MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY 
Job Description
Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.
Essential Functions
Regular and predictable on-site attendance required. 
<ul><li>
</li>
Travel to other locations as needed. 
<li>
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Work overtime as needed. 
<li>
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Handling inbound calls from internal inbound and external outbound customers. 
<li>
 
 
</li>Take patient inquires and forward to appropriate office for a call back. 
<li>
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Obtaining patient information and entering data into scheduling system 
<li>
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Using patient reactivation system to call and schedule former patients. 
<li>
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Evaluate patient problem to determine whether a call back or scheduling would be appropriate. 
<li>
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Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances 
<li>
</li>
Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment. 
<li>
 
 
</li><li>Respond to patient complaints appropriately, or refer to supervisor as needed.</li></ul>
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary.</li><li>
While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email.</li><li>
Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner.</li><li>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</li><li>
Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina.</li><li>
Following through on plans or instructions.</li><li>
Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times.</li></ul></div>

Call Center- Inbound

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10000 inbound call center representative jobs Near Me

Inbound Customer Service Representative

IN Bound Caller

Inbound/Outbound Phone Representative (PST/EST/CST Timezone)

In-Bound Call Center Representative

Call Center Representative / Outbound Appointment Setter

Call Center- Inbound

Call Center Representative / Outbound Appointment Setter