inbound call center representative

Outsource Today

Here's a job description for a CSR (Customer Service Representative) - Inbound Taxi Operator UK based :Handle inbound customer calls, respond to queries, and provide exceptional service to taxi passengers, drivers, and partners.Key Responsibilities:1. Answer inbound calls professionally and efficiently.2. Address customer inquiries, concerns, and complaints.3. Provide real-time information on taxi availability, bookings, and estimated arrival times.4. Assist passengers with booking, cancellations, and modifications.5. Resolve issues related to taxi services, fares, and driver behavior.6. Communicate effectively with drivers, dispatch teams, and other stakeholders.7. Utilize CRM software to manage customer interactions and update records.8. Meet or exceed customer satisfaction and call handling targets.Requirements:1. Excellent communication and problem-solving skills.2. Ability to work in a fast-paced call center environment.3. Proficiency in CRM software and technology.4. Strong customer service and conflict resolution skills.5. Ability to work varied shifts, including nights, weekends, and holidays.6. High school diploma or equivalent required.Preferred Qualifications:1. Previous customer service experience, preferably in transportation or logistics.2. Knowledge of local geography and transportation networks.3. Multilingual skills.Work Environment:- Call center setting- Varied shifts, including nights, weekends, and holidays- Collaborative team environmentPerformance Metrics:1. Customer Satisfaction (CSAT)2. First Call Resolution (FCR)3. Average Handling Time (AHT)4. Call Quality ScoresSalary and Benefits:- Competitive hourly rate- Benefits package (health, dental, vision)- Opportunities for career growth and advancementJob Type: Full-timeWork Location: In person

Customer Service Representative - Inbound Taxi Operator

1AZ0 Marketing (Pvt) Ltd.

1AZ0 Marketing Pvt Ltd.Call Center RepresentativesOnly 10 positions / vacancies are left.Salary: Rs 30,000 to Rs 40,000 /month (commission included.) Location: Gulshan e Iqbal, Karachi.We have friendly and motivation work environment. Females Candidates are encouraged to apply. Fresh &amp; Experienced both can apply. We offer Good Basic Salary with Excellent Commission structure. We are well established organization and provide very professional and career oriented environment.We provide pick &amp; drop to female staff.Skills: Excellent communication skills in English language. Ability to work at Night Shift. Candidate should have leading capabilities. Punctual and hard worker.Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e-Iqbal, Karachi?</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Part & Full Time Call Center Agents/ CSR- (Outbound) International

1AZ0 Marketing Pvt Ltd.Call Center RepresentativesBenefits:Females Candidates are encouraged to apply. Fresh &amp; Experienced both can apply. We are offering training for fresh candidates. Candidates should have good English Communication.Skills:Excellent communication skills in English language. Ability to work at Night Shift. Candidate should have leading capabilities. Punctual and hard worker.Only 10 positions / vacancies are left. Salary: Rs 30,000 to Rs 40,000 /month (commission included.)Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e-Iqbal, Karachi?</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Hiring: Call Center Agents/ CSR- International (Evening Shift)

1AZ0 Marketing Pvt Ltd.Call Center RepresentativesWe offer Good Basic Salary with Excellent Commission structure. We are well established organization and provide very professional and career oriented environment. We have friendly and motivation work environment.Females Candidates are encouraged to apply. Fresh &amp; Experienced both can apply. We are offering training for fresh candidates. Candidates should have good English Communication.Skills: Excellent communication skills in English language. Ability to work at Night Shift. Candidate should have leading capabilities. Punctual and hard worker.Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e-Iqbal, Karachi?</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Hiring: Call Center Agents- Evening Shift (International)

Monarch Health and Life Advisors

Join Monarch Health and Life Advisors &ndash; Step Into Private Health Insurance SalesMonarch Health and Life Advisors is a growing health and life insurance agency based in Fort Lauderdale, FL. We specialize in helping middle- to high-income individuals, independent contractors, and business owners secure private health insurance coverage through top carriers like United Healthcare, Mutual of Omaha, and AllState Health Solutions.We&rsquo;re expanding our in-office sales team and looking for ambitious, coachable sales professionals who are ready to grow into a career in private insurance sales. Whether you&rsquo;re an experienced agent looking for higher-quality clients, or someone from another sales background ready for a career change, Monarch offers the training, mentorship, and support to help you succeed.What We OfferAt Monarch Health and Life Advisors, you&rsquo;ll benefit from:<ul><li>Warm inbound leads only &mdash; no cold calling or chasing uninterested prospects</li></ul><ul><li>Access to top carriers with multiple products to meet client needs</li></ul><ul><li>Training and licensing support for motivated candidates who aren&rsquo;t yet licensed</li></ul><ul><li>Residual income opportunities that reward you for building long-term relationships</li></ul><ul><li>Weekly spiffs and performance incentives to boost earnings</li></ul><ul><li>A supportive team culture &mdash; professional, motivating, and built for growth</li></ul>What You&rsquo;ll Do<ul><li>Take warm inbound calls from individuals seeking private health insurance</li></ul><ul><li>Work with clients &mdash; primarily middle- to high-income individuals, business owners, and independent contractors &mdash; to understand their needs and match them with the right coverage</li></ul><ul><li>Sell policies from top carriers including United Healthcare, Mutual of Omaha, and AllState Health Solutions</li></ul><ul><li>Use Convoso to manage calls and client interactions</li></ul><ul><li>Work full-time in our Fort Lauderdale office, Monday&ndash;Friday, 10 AM &ndash; 7 PM</li></ul>What We&rsquo;re Looking For<ul><li>Licensed in Health &amp; Life (2-15 or 2-40) preferred &mdash; but not required. We will help strong candidates with the licensing process.</li></ul><ul><li>Prior sales experience (inside sales, phone sales, or insurance) is a plus, but not required.</li></ul><ul><li>Strong communication skills and the ability to confidently close sales.</li></ul><ul><li>Bilingual (English/Spanish) strongly preferred.</li></ul><ul><li>Ambitious, motivated professionals who are tired of low-paying sales roles or selling government programs and are ready to move into a higher-level market.</li></ul><ul><li>Must be local to Fort Lauderdale, FL (this is an in-office position).</li></ul>Compensation<ul><li>Commission-based pay with residuals</li></ul><ul><li>Weekly spiffs and bonuses</li></ul><ul><li>First-year earnings vary by performance, with strong performers quickly scaling income</li></ul>Why Join NowThis is an opportunity to move beyond low-income programs like Medicare or ACA and into private health insurance sales with middle- and high-income clients. You&rsquo;ll work only warm inbound leads, be supported by mentorship and training, and build residual income that grows over time. At Monarch Health and Life Advisors, we&rsquo;re hiring ambitious, coachable people who are ready to take their career &mdash; and income &mdash; to the next level.Apply TodayWe&rsquo;re scheduling interviews immediately and can move quickly for qualified candidates. Apply now to start your career in private health insurance sales with Monarch Health and Life Advisors.Job Types: Full-time, PermanentPay: $75,000.00 - $100,000.00 per yearApplication Question(s):<ul><li>Tell us about some of your sales experience.</li><li>How many states are you licensed to sell health insurance in? Name some please</li></ul>License/Certification:<ul><li>2-15 or 2-40 License (Preferred)</li></ul>Work Location: In person

Insurance Sales Representative – Warm Inbound Calls Only

AL FARAH GROUP OF COMPANIES

We are looking for Call Center RepresentativeJob summary: As a Call Center Representative, your responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization&rsquo;s products or services.Duties and Responsibilities:<ul><li>Answering phones from customers professionally and responding to customer inquiries and complaints.</li><li>Researching required information using available resources.</li><li>Handling and resolving customer complaints regarding product sales to customer service problems.</li><li>Providing customers with the organization&rsquo;s service and product information.</li><li>Processing forms, orders, and applications requested by the customers.</li><li>Identifying, escalating priority issues, and reporting to the high-level management.</li><li>Routing inbound calls to the appropriate resources.</li><li>Following up complicated customer calls where required.</li><li>Completing call notes and call reports as necessary.</li><li>Obtaining and evaluating all relevant data to handle complaints and inquiries.</li><li>Recording details of comments, inquiries, complaints, and actions taken.</li><li>Upselling products to customers</li></ul>Requirements:Nationality: Arabic Nationalities OnlyEducation: High School / Diploma / BachelorLanguages: Arabic (Native) &amp; English ( Advanced)Experience:<ul><li>Call Center or customer service: minimum 1 year (Preferred)</li><li>Preferred Own visa only</li><li>Preferred Abu Dhabi candidates</li></ul>Job Type: Full-time, ContractJob Types: Full-time, ContractApplication Question(s):<ul><li>Do you have your owned VISA?</li></ul>Experience:<ul><li>min: 1 year (Required)</li></ul>

Call Center Representative

Creneau International Middle East

Role DescriptionThis is a full-time on-site role for a Customer Service Representative - Call Center Agent located in Dubai. The Customer Service Representative - Call Center Agent will be responsible for answering inbound calls, handles booking/reservations and making outbound calls to ensure customer satisfaction. Expected to provide exceptional customer service by actively listening to customers, determining their needs, and offering solutions that meet those needs, as well as handling customer complaints and escalating complex issues to the appropriate team.Qualifications<ul><li>Excellent verbal and written communication skills in English</li><li>Knowledgeable of different reservations app (e.g. SevenRooms &amp; EatApp)</li><li>Strong background in F&amp;B and with previous work experience as call center agent in Hospitality / F&amp;B Industry is a must.</li><li>Ability to remain calm and empathetic during customer interactions.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Experience with CRM systems and software is an advantage.</li><li>Sales or marketing experience considered a plus.</li><li>Ability to work in a fast-paced environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have strong background in Hospitality or F&amp;B?</li><li>Do you have previous experience working as Call Center Agent in Hospitality/F&amp;B industry?</li><li>What is your salary expectation for this role?</li><li>Are you knowledgeable of different reservations app such as Seven Rooms or Eat App?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>

F&B Reservations Agent

Search 7962+ Inbound call center representative jobs near you this September. New roles added regularly across leading industries. Apply today.