inbound call center representative

NexaSolution

Company: NexasolutionNexasolution is a rapidly growing BPO company delivering exceptional customer service. We are hiring Inbound Call Center Representatives (Male &amp; Female) to provide outstanding support to our customers.Role OverviewAs a Call Center Representative, you will answer incoming calls, assist customers with inquiries, provide accurate information, and resolve issues to ensure a positive customer experience.Key Responsibilities<ul><li>Handle inbound calls professionally and courteously.</li><li>Provide product/service information and guidance.</li><li>Resolve customer concerns and complaints effectively.</li><li>Accurately log customer details and interactions.</li><li>Meet service quality and performance standards.</li><li>Work with team members to achieve department goals.</li></ul>Requirements<ul><li>Minimum High School diploma or equivalent.</li><li>Strong English communication skills.</li><li>Patience, empathy, and customer-first approach.</li><li>Basic computer knowledge.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary + benefits (including healthcare).</li><li>Training &amp; career development opportunities.</li><li>Friendly and inclusive workplace.</li></ul>Apply now and grow your career with Nexasolution!Job Type: Full-timePay: Rs45,000.00 - Rs100,000.00 per monthExperience:<ul><li>BPO: 1 year (Preferred)</li></ul>Work Location: In person

Customer Sales Representative ( Inbound )

SONITECH (SMC-PRIVATE) LIMITED

We are seeking a highly motivated and articulate individual to join our team as an Outbound Call Center Representative &amp; Social Media Handling for an Australian Based Company Project having an established business for around 9 years.Timings: 6am to 3pm (PST)Key Responsibilities:Outbound Calling:<ul><li>Contact potential customers from lead lists.</li><li>Explain offering services, promotions, and terms clearly and persuasively.</li><li>Handle inbound inquiries and follow-ups to maximize conversions.</li><li>Maintain accurate records of customer interactions in CRM tools.</li><li>Meet weekly/monthly sales or engagement targets.</li></ul>Social Media Handling:<ul><li>Respond to messages, comments, and inquiries on platforms like Facebook, Instagram, and WhatsApp.</li><li>Post and schedule engaging content based on marketing campaigns.</li><li>Monitor and report on engagement metrics.</li><li>Escalate complaints or sensitive issues to management appropriately.</li><li>Collaborate with the marketing team on ad creatives and promotions.</li></ul>&#9989; Required Skills &amp; Qualifications:<ul><li>Excellent verbal and written English communication skills.</li><li>Proven experience in telemarketing, customer service, or call center roles.</li><li>Knowledge of major social media platforms and basic content handling.</li><li>Strong interpersonal skills and confident phone presence.</li><li>Ability to multitask, stay organized, and handle pressure.</li><li>Familiarity with CRM tools, Meta Business Suite, and WhatsApp Business (preferred).</li></ul>Preferred Attributes:<ul><li>Previous experience in any service-based business.</li><li>Creative mindset for content ideas and customer engagement.</li></ul>What We Offer:<ul><li>Fixed salary + commission/bonuses</li><li>Medical Insurance and Provident Fund (Upon Confirmation)</li><li>Professional growth opportunities</li><li>Supportive and energetic team environment</li><li>Training and onboarding provided</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Outbound Call Center Representative

Orange

<div><div>Purpose of the job
Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.
Duties and responsibilities
<ul><li>Handle all incoming/outgoing calls of the call center.</li></ul><ul><li>
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li></ul><ul><li>
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li></ul><ul><li>
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li></ul><ul><li>
Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li></ul><ul><li>
Communicate with other departments all relevant customer inquiries if applicable.</li></ul><ul><li>
Achieve the requested staffed time on a daily basis to minimize lost call rate.</li></ul><ul><li>
Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services.
</li></ul><ul><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li></ul><ul><li>
Respect and apply company vision, mission and values.</li></ul><ul><li>
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li></ul><ul><li>
Use available methods and tools to develop own skills.</li></ul><ul><li>
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings. etc).</li></ul><ul><li>
Keep up-to-date with all the services and products provided by Mobinil.</li></ul><ul><li>
Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>
Job specification
Education
<ul><li>Bachelor's degree from a recognized university</li></ul>
Experience
<ul><li>0-2 year of experience in the same function.</li></ul>
Skills and abilities
<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong communication, listening &amp; interpersonal skills.</li><li>
High sense of time management.</li><li>
Strong Customer Orientation.</li><li>
Flexibility &amp; ability to work in a team.</li><li>
Self-confident with professional behavior &amp; attitude.
</li></ul></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Representative, Call Center - Enterprise

1 Stop Technologies

Inbound Sales Representatives &ndash; Night ShiftLocation: Bahria Town Phase 7, Rawalpindi Shift: 6:00 PM &ndash; 3:00 AM (On-site)Do you have a confident American-style accent, fluent English, and the drive to succeed? Join Amigos BPO, where your communication skills turn into career growth and financial rewards.What You&rsquo;ll Do<ul><li>Take inbound calls from U.S. customers &mdash; no cold calling!</li><li>Understand needs, recommend solutions, and close sales with confidence.</li><li>Keep accurate records in our CRM system.</li><li>Consistently hit and exceed targets.</li></ul>What We&rsquo;re Looking For<ul><li>Excellent English with a clear, confident (preferably American) accent</li><li>Strong communication &amp; persuasive skills</li><li>Energetic, positive, and target-driven attitude</li><li>Call center/sales experience is a plus (not mandatory)</li><li>Availability for U.S. night hours</li></ul>What You&rsquo;ll Get<ul><li>Competitive Salary &amp; Growth Bonuses</li><li>Paid Training &amp; Continuous Mentoring</li><li>Supportive, energetic team environment</li><li>Long-term career development &amp; promotions</li></ul>At Amigos BPO, your voice is your success. Don&rsquo;t settle for just a job &mdash; Grow, Earn, and Excel with us!Apply now and kickstart your journey with a company that values your talent.Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Inbound Sales Representatives – Night Shift

Vortax LLC

Are you a confident communicator with a passion for telesales and leadership? We are looking for an Sales Call Center Representative with 6 months to 1 year of experience in a call center or outbound sales environment. This is an excellent opportunity for someone who thrives on cold calling, enjoys coaching others, and wants to lead a team to success while driving performance and optimizing outbound strategies for higher conversions.Key Responsibilities:<ul><li>Lead, train, and manage a team of cold-calling agents to achieve daily and monthly performance targets</li><li>Make outbound calls to generate qualified leads and boost conversions</li><li>Coach and mentor team members on call scripts, sales techniques, and communication skills</li><li>Set, track, and report on individual and team KPIs (call volume, lead quality, conversions)</li><li>Qualify leads and either close deals directly or pass them to the sales team</li><li>Monitor team performance, provide regular feedback, and conduct performance evaluations</li><li>Ensure accurate data entry and reporting in CRM systems</li><li>Collaborate with the marketing team to refine outreach strategies and campaigns</li><li>Stay updated on company products, services, and industry trends</li></ul>Experience &amp; Requirements:<ul><li>6 months &ndash; 1 year of call center or outbound sales experience (required)</li><li>Experience in SEO campaigns or digital marketing (a plus)</li><li>Previous leadership or team management experience (preferred)</li><li>Strong outbound sales, lead generation, and campaign management background</li><li>Excellent verbal and written communication skills in English</li><li>Proficiency with CRM platforms and call tracking tools</li><li>Skilled in objection handling, closing deals, and motivating teams</li><li>Strong organizational, time management, and reporting abilities</li></ul>Core Skills &amp; Competencies:<ul><li>Cold Calling &amp; Lead Generation</li><li>Team Leadership &amp; Coaching</li><li>Outbound Sales Strategy</li><li>Lead Qualification &amp; Conversion</li><li>Communication &amp; Negotiation</li><li>CRM &amp; Sales Reporting</li><li>Goal-Oriented Execution</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary: PKR 60,000 + 10% commission</li><li>Indoor, professional working environment</li><li>Growth opportunities into senior leadership roles</li></ul>Job Details:<ul><li>Location: DHA Phase 1, Lahore</li><li>Timings: 7 PM &ndash; 4 AM</li><li>Job Type: Full-time (On-site)</li></ul>Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

Sales Call Center Representative

Sysco

<div>JOB SUMMARY
Accurately identifies, verifies, records and receives inbound shipments and to insures product and packaging quality. Receivers work with and instruct other individuals in insuring proper sorting, segregating, staging and flowing of inbound products.
RESPONSIBILITIES<ul><li>
Accurately identify, verify, record and receive inbound shipments.</li><li>
Ensure product and packaging quality.</li><li>
Work with and instruct other individuals in insuring proper sorting, segregating, staging and flowing of inbound product.</li></ul>
QUALIFICATIONS
Education<ul><li>
High school diploma or General Education Development (GED), or equivalent combination of education and experience.</li></ul>
Experience<ul><li>
Up to 1 year related warehouse experience or training.</li><li>
Previous forklift operation experience.</li></ul>
Certificates, Licenses, and Registrations<ul><li>
Must be trained and certified for operating a forklift.</li></ul>
Professional Skills<ul><li>
Ability to work with specific computer software, specifically, Sysco Warehouse Management System (SWMS) and Gagnon.</li><li>
Able to deal with problems involving a few concrete variables in standardized situations.</li><li>
Work efficiently at a rapid pace.</li><li>
Good attendance.</li><li>
Can work in a team atmosphere.</li></ul>
Language Skills<ul><li>
Ability to read and comprehend simple but detailed instructions, short correspondence, and memos.</li></ul>
Mathematical Skills<ul><li>
Can add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li><li>
Perform these operations using units of American money and weight measurements, volume, and distance.</li></ul>
Reasoning Ability<ul><li>
Apply common sense understanding to carry out detailed but involved written or oral instructions.</li><li>
Deal with problems involving a few concrete variables in standardized situations.</li></ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An individual should contact his or her supervisor or the Human Resource department if he or she believes that an accommodation is needed.<ul><li>
Regularly required to stand.</li><li>
Frequently required to climb or balance; stoop, kneel, crouch, or crawl; talk, see and hear.</li><li>
Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.</li><li>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee frequently is required to walk, use hands, and fingers, handle, or feel objects, tools, or controls, and reach with hands and arms.</li></ul>
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>

Inbound Receiver

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