inbound call center representative

The Telaxy Pvt.Ltd

<ul><li>Job Title: Inbound Customer Care Representative (UK Market)</li><li>Company: The Telaxy Call Centre Pvt Ltd</li><li>Location: Gulberg Greens Islamabad, Pakistan</li></ul>*<ul><li>Are you an experienced customer care professional with a background in UK-based taxi services? The Telaxy Call Centre, an official partner for leading UK taxi companies, is expanding its team in Islamabad and looking for talented individuals like you!</li></ul>*<ul><li>About the Role:</li><li>As an Inbound Customer Care Representative,you will be the first point of contact for our UK clients, providing exceptional service and managing their travel needs efficiently. This is a full-time, on-site position with competitive compensation and performance-based bonuses.</li></ul>*<ul><li>Key Responsibilities:</li></ul>*<ul><li>&middot; Handle inbound calls from UK customers in a professional and friendly manner.</li><li>&middot; Efficiently manage airport transfers, local taxi bookings, and service inquiries.</li><li>&middot; Accurately process bookings via phone, email, and online systems using client-provided software.</li><li>&middot; Provide accurate price quotations and resolve customer queries effectively.</li><li>&middot; Dispatch jobs to drivers promptly and in line with company procedures.</li><li>&middot; Liaise with clients, colleagues, and drivers to ensure seamless service delivery.</li></ul>*<ul><li>Who You Are (Requirements):</li></ul>*<ul><li>&middot; Minimum 2 years of experience in a UK-based taxi/cab call center is essential.</li><li>&middot; Excellent communication skills with a clear and neutral British accent.</li><li>&middot; Proven experience in customer service and conflict resolution.</li><li>&middot; Proficiency with taxi booking software, preferably iCabbi or Autocab.</li><li>&middot; A problem-solver with the ability to multitask in a fast-paced environment.</li><li>&middot; Reliable, punctual, and flexible to work according to the shift schedule (including limited night shifts).</li></ul>*<ul><li>We Offer:</li></ul>*<ul><li>&middot; Salary: Rs 100,000 - Rs 150,000 per month</li><li>&middot; Additional Benefits: Night Shift Allowance, Performance (Q/A) Bonus, and On-Time Bonus.</li><li>&middot; Job Type: Full-time, Contract</li></ul>*<ul><li>How to Apply:</li><li>Experienced candidates are encouraged to apply for an interview.</li></ul>*<ul><li>Please bring a hard copy of your CV to the interview at the following address:</li><li>Bashir Arcade,2nd Floor, Street 12, Near Husnain Karamain Masjid, Bhatti Society Main Service Road, Gulberg Greens, Islamabad.</li></ul>*<ul><li>Contact for Inquiries:</li><li>&#8234;&#8234;+92-334-898-4483&#8236;&#8236;</li><li>&#8234;&#8234;+92-051-877-7809&#8236;&#8236;</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

We Are Hiring Experienced Inbound Customer Care Representatives.

Rental Cars UAE

Rental Cars UAE is a leading car rental company based in the United Arab Emirates. We operate a dedicated support office in Johar Town, Lahore, providing professional customer assistance for our UAE operations. This is an on-site position and not a remote job.Job Responsibilities:<ul><li>Attend and handle inbound customer calls professionally</li><li>Assist customers with rental inquiries, booking details, and general support</li><li>Provide accurate information regarding services, prices, and policies</li><li>Maintain detailed and updated records of customer interactions</li><li>Follow company procedures to ensure high-quality service standards</li><li>Coordinate with team leads and report any issues or customer concerns</li></ul>Requirements:<ul><li>Strong English communication skills (speaking &amp; listening)</li><li>Ability to work the night shift (8 PM &ndash; 5 AM)</li><li>Previous call center or customer service experience is preferred</li><li>Fresh candidates with good communication skills are encouraged to apply</li><li>Basic computer skills and the ability to multitask</li><li>Professional, polite, and customer-oriented behavior</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Training and growth opportunities</li><li>Supportive and professional work environment</li></ul><ul><li>Location: Johar Town, Lahore (On-Site)</li><li>Job Type: Full-Time</li><li>Shift Timing: 8:00 PM to 5:00 AM</li></ul>Job Type: Full-timePay: From Rs70,000.00 per monthExperience:<ul><li>call center or customer service : 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Representative (Night Shift – Inbound Campaign)

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

Momin Solutions

Job Title: Outbound Call Center Agent (SEO / Digital Marketing Campaign)Location: Johar Town, Lahore/ On-SiteJob Type: Full-time-Experience Required: Minimum 1 year in a call center environment (Outbound)-Preferred Experience: Experience with SEO or Digital Marketing campaign salesJob Summary:We are seeking an enthusiastic and results-driven Outbound Call Center Agent to join our growing team. The ideal candidate must have prior experience in the call center industry and a proven track record in outbound sales or lead generation. Experience working on SEO or Digital Marketing campaigns is a strong plus. You will be responsible for engaging potential clients over the phone, presenting digital marketing services, and generating qualified leads or sales.Key Responsibilities:-Make outbound calls to potential leads from provided databases or cold leads.-Effectively communicate the value of our SEO and Digital Marketing services to prospective clients.-Qualify leads based on campaign-specific criteria and transfer or schedule follow-ups with the sales team.-Meet daily/weekly/monthly call and conversion targets.-Accurately maintain records of interactions and lead statuses in CRM or tracking systems.-Handle objections professionally and remain focused on target achievement.-Continuously update knowledge of campaign goals, product offerings, and scripts.Required Skills &amp; Qualifications:-Minimum 1 year of experience in a call center (outbound calling is a must).-Strong verbal communication skills in English with a confident and persuasive tone.-Ability to work in a fast-paced, target-driven environment.-Familiarity with cold calling, lead generation, or tele-sales processes.-Basic computer skills and ability to navigate CRM systems or call software.Preferred: Prior experience in selling or promoting SEO, Google Ads, or digital marketing services.Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Cold Calling?</li></ul>Work Location: In person

Outbound Call Center Agent ( SEO/Digital Marketing campaign)

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsourced- Customer Service Representative Contact Center

Brandix Soft

Company: Brandix Soft (Pvt.) Ltd. Location: Gulberg, Lahore (On-site) Job Type: Full-time, Permanent Compensation: Attractive Base Salary + Uncapped Performance BonusesAbout Brandix SoftBrandix Soft is a rapidly expanding digital marketing agency with a significant international presence. We empower businesses in the UK and US markets by delivering data-driven digital solutions, including Search Engine Optimization (SEO) and comprehensive Digital Media Marketing strategies. Our commitment to excellence and a supportive work environment drives both our clients' success and our team's professional growth.Position OverviewWe are seeking motivated and results-oriented Call Center Agents to join our dynamic outbound sales team. In this role, you will act as the first point of contact for our international clients, playing a key part in promoting our services and generating new business. This position is an excellent opportunity for individuals who excel in a target-driven setting and are eager to build a rewarding career in global sales and communication. This role is open to both male and female candidates.Key Responsibilities<ul><li>Initiate outbound calls to potential clients in the UK and US markets, introducing our portfolio of SEO and digital marketing services.</li><li>Clearly articulate the value proposition of our offerings, tailoring discussions to address specific client needs and objectives.</li><li>Identify, qualify, and nurture sales leads through effective communication and active listening to build a consistent pipeline.</li><li>Manage the initial stages of the sales cycle, from prospecting to scheduling qualified appointments for our senior sales team.</li><li>Maintain accurate and detailed records of all customer interactions and follow-up activities in the company CRM.</li><li>Utilize performance feedback and analytics to continuously refine outreach tactics and improve conversion rates.</li><li>Consistently achieve and exceed individual and team-based sales targets and key performance indicators (KPIs).</li></ul>Required Qualifications &amp; Skills<ul><li>Minimum educational qualification of Matric / O-Levels / Intermediate. A Bachelor&rsquo;s degree is preferred but not required.</li><li>Exceptional verbal communication skills in English, with a clear, professional, and easily understandable accent.</li><li>Strong interpersonal abilities, with a natural talent for building rapport, persuasion, and negotiation.</li><li>A results-driven mindset, resilience, and a strong commitment to meeting and exceeding goals.</li><li>Excellent organizational and time-management skills, with the capacity to handle multiple tasks in a fast-paced environment.</li><li>Prior experience in tele-sales, outbound call centers, or the digital marketing industry is beneficial but not essential.</li><li>We highly encourage fresh graduates with outstanding communication skills and a determination to succeed in sales to apply.</li></ul>What We Offer You<ul><li>Competitive Remuneration: A secure fixed base salary enhanced by an uncapped, performance-based commission structure.</li><li>Professional Development: Comprehensive initial training and ongoing coaching from experienced sales professionals.</li><li>International Exposure: Gain valuable experience interacting with a diverse international clientele and understanding global business dynamics.</li><li>Career Growth: Clearly defined, merit-based pathways for professional advancement within the company.</li><li>Inclusive Work Culture: Join a collaborative, high-energy, and supportive team environment that values diversity and collective success.</li></ul>Job Details<ul><li>Work Location: On-site at our Gulberg, Lahore office.</li><li>Shift Timings (Monday to Friday):</li><li>UK Market Shift: 2:00 PM to 11:00 PM (PKT)</li><li>US Market Shift: 7:00 PM to 4:00 AM (PKT)</li></ul>How to ApplyIf you are a confident and driven communicator ready to take the next step in your career, we encourage you to apply. Please submit your updated resume for consideration.Email: hrsales@brandixsoft.com WhatsApp: +92 325 5599973Please note that only shortlisted candidates will be contacted for an interview.Job Types: Full-time, FresherPay: Rs35,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you agree that you've got good english communication skills, confident enough to deal with international clients from UK &amp; US?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 30/11/2025

Call Center Agent (Outbound Sales)

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We Are Hiring Experienced Inbound Customer Care Representatives.

We Are Hiring Experienced Inbound Customer Care Representatives.

Customer Service Representative (Night Shift – Inbound Campaign)

Manager Quality Assurance Inbound/Out Bound call center

Outbound Call Center Agent ( SEO/Digital Marketing campaign)

Outsourced- Customer Service Representative Contact Center

Call Center Agent (Outbound Sales)