inbound customer service agent

Orient Biz Tech

As an Inbound Sales Agent, you&rsquo;ll be the first point of contact for potential customers who reach out through our inbound channels (phone, email, chat, or web inquiries). Your role will focus on understanding customer needs, providing tailored solutions, and driving sales while maintaining excellent customer relationships.Key Responsibilities<ul><li>Handle inbound calls, from potential customers in the U.S.</li><li>Identify customer needs and recommend appropriate products or services.</li><li>Convert qualified leads into sales and meet/exceed monthly targets.</li><li>Maintain accurate records of customer interactions and sales in the CRM system.</li><li>Collaborate with the marketing and customer support teams to optimize customer experience.</li><li>Stay updated on product knowledge, promotions, and industry trends.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you available to work at night shift (7pm to 4am)?</li></ul>Location:<ul><li>Lahore Johar Town (Required)</li></ul>Work Location: In person

Customer Sales Representative (Inbound)

Fusion BPO Services

<div>Are you persuasive, performance-driven, and ready to turn conversations into real sales? Fusion CX is hiring Inbound Chat Sales Agents to join our dynamic sales team. In this role, you will engage with customers through live chat to provide support, offer solutions, and promote products that match customer needs while achieving sales targets and delivering exceptional customer experiences.
If you are seeking chat sales jobs in Gurugram, inbound customer service opportunities, or call center roles with incentives in Gurgaon, this is your chance to grow with a global CX company that values training, teamwork, and talent.
<h3 class="jobSectionHeader">Job Description:</h3>
About the Role
As an Inbound Chat Sales Agent, you will be the frontliner of our customer experience operations, handling inbound chat inquiries, identifying sales opportunities, and helping customers make informed decisions. You will play a key part in achieving performance goals while ensuring every interaction feels clear, helpful, and human.
Key Responsibilities
<ul><li>Handle inbound customer chat inquiries with professionalism, empathy, and a sense of urgency.</li>
<li>Identify customer needs, offer product recommendations, upsell or cross-sell products to close sales through effective communication.</li>
<li>Promote mobile and digital services during eligible customer interactions.</li>
<li>Meet and exceed defined KPIs for sales, quality, and productivity.</li>
<li>Adhere to company quality expectations, compliance standards, and call handling procedures.</li>
<li>Accurately record customer interactions and maintain updated data in CRM systems.</li>
<li>Demonstrate excellent written communication skills with the ability to use speech-to-text tools.</li>
<li>Stay informed on new products, promotions, service policies, and performance expectations.</li>
<li>Adapt quickly to changes in sales strategy or campaign focus.</li>
</ul><h3 class="jobSectionHeader">Job Description:</h3>
Qualifications &amp; Requirements
<ul><li>Previous experience in sales, customer service, or call center environments preferred (but not required).</li>
<li>Strong written communication skills with the ability to engage customers via chat.</li>
<li>Proficient in typing and multitasking across multiple systems.</li>
<li>Ability to thrive in a fast-paced sales environment and must possess problem-solving skills.</li>
<li>Willingness to work flexible shifts, including evenings, weekends, and holidays.</li>
<li>Positive attitude, resilience, and eagerness to learn and adapt to changing circumstances.</li>
</ul><h3 class="jobSectionHeader">Why Join Fusion CX?</h3>
At Fusion CX, we don&rsquo;t just offer jobs, but we build sales careers. As part of our Inbound Chat Sales team, you will experience a workplace that is structured for your growth and success.
<ul><li>Comprehensive Training: A paid, five-week onboarding program combining classroom sessions and nesting support to help you master the process.</li>
<li>Continuous Coaching: Weekly coaching sessions focused on improving sales performance, quality assurance, and career growth. Regular updates and refreshers on new products, promotions, and process improvements.</li>
<li>Exciting Incentives: Earn competitive base pay plus weekly commissions, performance bonuses, and incentive rewards with no cap on earning potential.</li>
<li>Career Growth: Move up through performance pathways designed to recognize skill, consistency, and leadership, and represent a global telecom brand.</li>
<li>Supportive Culture: Join a team that celebrates wins, shares best practices, and thrives together in a dynamic, people-first environment.</li>
</ul>Looking for chat sales jobs, customer service roles with incentives, or call center jobs in Gurugram offering career growth and uncapped commissions? Apply now and start your success story with Fusion CX.</div>

Inbound Chat Sales Agent – Telecom – Gurugram

Union Group of Limousine and Car Services

We are looking for a dependable and detail-oriented Inbound Limousine Dispatcher to manage incoming client requests and coordinate luxury transportation services efficiently and professionally. The successful candidate will serve as the first point of contact for clients, responsible for booking management, driver scheduling, and ensuring seamless operations for all inbound ride requests.Key Responsibilities:<ul><li>Professionally handle all inbound calls, emails, and booking requests from customers.</li><li>Dispatch chauffeurs for scheduled pickups and monitor assignments in real-time.</li><li>Maintain accurate and up-to-date trip information within dispatching software.</li><li>Communicate effectively with drivers regarding pickup details, traffic delays, or assignment changes.</li><li>Ensure smooth coordination between customers, drivers, and customer service teams.</li><li>Monitor flights (where applicable) to adjust airport transfer schedules.</li><li>Resolve service issues or last-minute changes efficiently to maintain high customer satisfaction.</li><li>Maintain detailed logs and documentation of trips, driver status, and incidents.</li><li>Comply with all company safety, privacy, and operational protocols.</li></ul>Requirements:<ul><li>Previous experience in dispatching, transportation, or customer service preferred.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Proficiency with dispatch software, GPS systems.</li><li>Strong attention to detail and organizational skills.</li><li>Experience in limousine, or luxury transportation industries.</li><li>Familiarity with local geography, traffic patterns, and airport procedures.</li><li>Proficiency in English is an advantage.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

inbound customer service representative (Limo Dispatch)

Live Support Ltd

Job Post SummaryDate Posted: 23 December 2025 Salary: PKR 55,000 &ndash; 65,000 per monthCustomer Support Executive (Inbound | Night Shift)Company: Live Support Location: Siddiq Trade Center, Gulberg &ndash; Lahore (On-site) Job Type: Full-time Shift: Night Shift (Office-based)About the RoleLive Support is a leading global Business Process Outsourcing (BPO) company committed to delivering high-quality customer support solutions. We are currently hiring Customer Support Executives to join our growing team and support international clients through inbound channels.Key Responsibilities<ul><li>Provide professional inbound customer support via email, live chat, and calls</li><li>Resolve customer inquiries, account issues, and basic technical problems</li><li>Troubleshoot issues and ensure timely and accurate resolutions</li><li>Create, update, and maintain helpdesk and knowledge base articles</li><li>Maintain service quality standards and customer satisfaction metrics</li></ul>Requirements<ul><li>Minimum 1 year of customer support experience (required)</li><li>Excellent English communication skills (written and spoken)</li><li>Typing speed of 40+ WPM</li><li>Technical aptitude and willingness to learn new systems</li><li>Prior e-commerce experience is a plus</li><li>Strong problem-solving skills and customer-focused mindset</li><li>Ability to work night shifts</li></ul>Qualifications &amp; Skills<ul><li>Quick learner with adaptability to fast-paced environments</li><li>Growth mindset and strong commitment to customer satisfaction</li><li>Reliable, punctual, and team-oriented</li></ul>Compensation<ul><li>Competitive salary based on skills, experience, and performance</li><li>Monthly pay range: PKR 55,000 &ndash; 65,000</li></ul>Education<ul><li>Intermediate or above (Preferred)</li></ul>Work Location<ul><li>On-site only</li><li>Gulberg, Lahore (Candidates must be able to commute)</li></ul>How to ApplyInterested candidates should send their resume and a brief cover letter to: zishaan.khaan00@gmail.com Subject: Full-Time Customer Support Executive ApplicationJob Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Inbound Customer Support Representative (Night Shift)

Zue Pvt Ltd

Job Title: Inbound Specialist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?</li></ul>Work Location: In person

Customer Service Representative (Inbound)

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department. If you are passionate about customer service, sales, or operations, this is your chance to join a dynamic team and grow your career!About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.This is an exciting opportunity for individuals passionate about customer service, sales, and operations to be part of a dynamic team and grow their careers in an international business environment.Position: Inbound Customer Service Representative (CSR- International)Job Description:<ul><li>Handle incoming calls from international customers.</li><li>Resolve queries, complaints, and chargebacks.</li><li>Assist with order tracking, refunds, and promotions.</li><li>Maintain accurate records of customer interactions in CRM.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum A/O Levels or Bachelor&rsquo;s degree</li><li>Strong English communication skills (spoken and written)</li><li>Customer-focused attitude with problem-solving skills</li><li>Confidence in handling international customers</li><li>Ability to work in shifts and meet performance targets</li><li>Prior call center experience (international process preferred but not mandatory)</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Structured training and onboarding</li><li>Defined career growth and internal promotion opportunities</li><li>Professional, fast-paced, and supportive work environment</li><li>Exposure to international customers and global e-commerce operations</li></ul>Location: Bath Island, Clifton, KarachiShifts: 9-hour shifts (between 12:00 PM &ndash; 8:00 PM)Salary: PKR 60,000 &ndash; 65,000 Excluding incentives and conveyance allowanceWork days: 5 daysAge Criteria: Max 28If you are fluent in English and enjoy working in a fast-paced call center environment, we encourage you to apply for this role. Only shorlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Customer Service Representative (Inbound CSR)

GreatDubai

We are urgently looking to hire a Female Customer Care Representative for international rent-a-car campaign for morning shift.RESPONSIBILITIES :Take information and details from the customers and coordinate with themAddress customer concerns, resolve issues, and escalate complex problems to the appropriate departmentAbility to manage customer expectations.QUALIFICATION : <ul><li>Previous experience in customer support or a related role.</li><li>Strong ENGLISH communication skills, both written and verbal.</li><li>Excellent problem-solving skills and the ability to handle challenging situations with patience.</li><li>Flexibility to adapt to changing workloads and responsibilities.</li><li>High attention to detail and accuracy in data entry.</li><li>Ability to thrive in a fast-paced environment.</li><li>Proficient in English for international campaign.</li></ul>Good to have: Arabic spokenTo ApplyKindly drop your CV on whatsapp 03211673736 and mention the position (Inbound sales) in chatLocation: Lahore Al Hafeez ExecutiveJob Type: Full-timeJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

International Inbound Sales Agent CSR

Search 10000+ Inbound customer service agent jobs near you this January. New roles added regularly across leading industries. Apply today.