inbound customer service agent

Virikson Travel

Job description:We are a leading travel agency dedicated to providing exceptional travel experiences to our clients. We are currently seeking a highly skilled and experienced Travel Agent with expertise in Sabre, Galileo, and Worldspan reservation systems. The ideal candidate will have a strong background in the travel industry, excellent English communication skills, and the ability to work flexible hours, including afternoon and night shifts. Key Responsibilities:<ul><li>Utilize Sabre, Galileo, and Worldspan reservation systems to efficiently book flights, hotels, car rentals, and other travel services for clients.</li><li>Prepare detailed and customized itineraries based on client preferences and needs.</li><li>Offer expert advice to clients on various travel options, itineraries, accommodations, and visa/passport requirements to meet their specific desires.</li><li>Use CRM (Customer Relationship Management) tools to maintain client profiles and preferences for personalized service.</li><li>Handle booking changes, cancellations, and refunds with accuracy and efficiency, ensuring a high level of customer satisfaction.</li><li>Manage budgets effectively to meet profit or sales targets.</li><li>Analyze travel options and apply competitive pricing strategies to find cost-effective solutions while maximizing company profits.</li><li>Offer holiday packages and influence clients to choose suitable options.</li><li>Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting travelers before, during, and after their trips.</li><li>Skillfully handle customer queries and complaints to ensure a positive customer experience.</li><li>Maintain meticulous records of all bookings, payments, and communication with clients to ensure proper documentation and compliance.</li><li>Prepare and distribute tour itineraries to clients.</li><li>Stay up-to-date with industry trends, airline policies, and travel regulations to provide clients with the most current information.</li><li>Continuously update knowledge about visa and passport requirements.</li></ul>Qualifications:<ul><li>Previous experience as a Travel Consultant / Travel Agent is essential.</li><li>Proficiency in Sabre, Galileo, and Worldspan reservation systems.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong customer service and problem-solving abilities.</li><li>Detail-oriented with exceptional organizational skills.</li><li>Ability to work both independently and in a team.</li><li>Flexibility to adapt to varying work schedules, including afternoon and night shifts.</li><li>Influencing and negotiation skills to meet sales targets.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Sales Agent Inbound(uk based)

Job description:Job description:We are a leading travel agency dedicated to providing exceptional travel experiences to our clients. We are currently seeking a highly skilled and experienced Travel Agent with expertise in Sabre, Galileo, and Worldspan reservation systems. The ideal candidate will have a strong background in the travel industry, excellent English communication skills, and the ability to work flexible hours, including afternoon and night shifts. Key Responsibilities:<ul><li>Utilize Sabre, Galileo, and Worldspan reservation systems to efficiently book flights, hotels, car rentals, and other travel services for clients.</li><li>Prepare detailed and customized itineraries based on client preferences and needs.</li><li>Offer expert advice to clients on various travel options, itineraries, accommodations, and visa/passport requirements to meet their specific desires.</li><li>Use CRM (Customer Relationship Management) tools to maintain client profiles and preferences for personalized service.</li><li>Handle booking changes, cancellations, and refunds with accuracy and efficiency, ensuring a high level of customer satisfaction.</li><li>Manage budgets effectively to meet profit or sales targets.</li><li>Analyze travel options and apply competitive pricing strategies to find cost-effective solutions while maximizing company profits.</li><li>Offer holiday packages and influence clients to choose suitable options.</li><li>Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting travelers before, during, and after their trips.</li><li>Skillfully handle customer queries and complaints to ensure a positive customer experience.</li><li>Maintain meticulous records of all bookings, payments, and communication with clients to ensure proper documentation and compliance.</li><li>Prepare and distribute tour itineraries to clients.</li><li>Stay up-to-date with industry trends, airline policies, and travel regulations to provide clients with the most current information.</li><li>Continuously update knowledge about visa and passport requirements.</li></ul>Qualifications:<ul><li>Previous experience as a Travel Consultant / Travel Agent is essential.</li><li>Proficiency in Sabre, Galileo, and Worldspan reservation systems.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong customer service and problem-solving abilities.</li><li>Detail-oriented with exceptional organizational skills.</li><li>Ability to work both independently and in a team.</li><li>Flexibility to adapt to varying work schedules, including afternoon and night shifts.</li><li>Influencing and negotiation skills to meet sales targets.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Travel Agent Inbound (uk based)

HR Ways

About the job Inbound Sales - REMOTEAbout Our Client:The Company is a product marketing platform partnered with America's largest and most loved retailers.&#65279;Job Description:You will be our first point of contact for inbound leads, conducting Platform demos and capturing lead information into our CRM as well as following on to close deals. With our recent introduction into Target + to thousands of sellers, this is a fantastic time to join The Company and build out a global career from the comfort of your home. Youll be the first point of contact for potential customers, so a professional attitude and excellent communication skills are essential. You must have native English speaking skills and cultural familiarity with the US. Mandarin is also advantageous.Key Responsibilities:<ul><li>Conduct Platform demonstrations</li><li>Understand customer needs and recommend suitable products or services</li><li>Convert inquiries into qualified sales opportunities</li><li>Follow up with leads and maintain accurate records in the CRM system</li><li>Meet or exceed monthly and quarterly sales targets</li><li>Provide excellent customer service and build lasting relationships</li><li>Collaborate with the sales and support teams for seamless customer experience</li></ul>Requirements:<ul><li>Proven experience in sales, customer service, or a related field</li><li>Excellent communication and interpersonal skills</li><li>Ability to understand customer needs and present solutions effectively</li><li>Familiarity with CRM software and sales processes; ideally Hubspot</li><li>Self-motivated with a results-driven approach</li><li>Degree in business or a related field is a plus</li></ul>Preferred Skills:Experience in inbound sales or account management is a plusOther Details:Work Mode: Remote - Full TimeLocation: LahoreExperience: Fresh to 2 YearsDays: Monday to FridayTiming: &#65279;4pm-1amAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Inbound Sales

BM Global

We have 3 shiftsNIGHT SHIFTMORNING SHIFTEVENING SHIFTFemales are highly preferred ,,Job Summary:We are seeking a reliable and detail-oriented Inbound Limousine Dispatcher to manage incoming calls and coordinate luxury transportation services in a timely and professional manner. The ideal candidate will be the first point of contact for clients, responsible for handling bookings, managing driver schedules, and ensuring smooth operations of inbound ride requests.Key Responsibilities:<ul><li>Handle all inbound calls, emails, and booking requests from customers with a high level of professionalism and courtesy.</li><li>Dispatch chauffeurs to scheduled pickups and monitor job progress in real-time.</li><li>Maintain accurate and up-to-date trip information in dispatching software.</li><li>Communicate clearly with drivers regarding pickup details, traffic delays, or changes in assignments.</li><li>Ensure timely coordination between customers, drivers, and customer service teams.</li><li>Monitor flights (if applicable) to adjust pickup times for airport transfers.</li><li>Resolve service issues or last-minute changes efficiently to maintain customer satisfaction.</li><li>Maintain logs and documentation of trips, driver status, and incidents.</li><li>Adhere to company safety, privacy, and operational protocols at all times.</li></ul>Requirements:<ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Previous experience in dispatching, transportation, or customer service preferred.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficiency with dispatch software, GPS systems, and Microsoft Office Suite.</li><li>Strong attention to detail and organizational skills.</li><li>Flexibility to work nights, weekends, or holidays, if required.</li></ul>Preferred Qualifications (Nice to Have):<ul><li>Experience in limousine, shuttle, CAB or luxury transportation industry.</li><li>Familiarity with local geography, traffic patterns, and airport procedures.</li><li>English proficiency is an advantage.</li></ul>What We Offer:<ul><li>Competitive hourly wage or salary</li><li>Paid training and growth opportunities</li><li>Supportive team environment</li><li>Shift flexibility and possible overtime</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

INBOUND CSR (dispatcher)

Enablers

About Enablers:Enablers is a leading company based in Lahore, Pakistan, focused on empowering youth through e-commerce, freelancing, and digital business skills. Our mission is to provide training, resources, and support to help individuals start their own online businesses and succeed in international marketplaces.Job Responsibilities:&bull;Handle inbound calls and provide accurate information, support, and issue resolution to customers.&bull;Make outbound calls for follow-ups, telesales, feedback, or customer updates.&bull;Maintain call logs and update customer information in the CRM system.&bull;Provide professional and polite customer service at all times.&bull;Achieve sales targets if required (telesales/upselling).&bull;Coordinate with internal teams to ensure smooth operations.Requirements:<ul><li>1&ndash;2 years of proven experience in Call Center, Customer Service, or Telesales.</li></ul><ul><li>Strong communication and telephone-handling skills.</li></ul><ul><li>Ability to manage inbound and outbound calls confidently.</li></ul><ul><li>Basic computer knowledge and experience with CRM or call-logging software.</li></ul><ul><li>Positive, patient, and problem-solving attitude.</li></ul><ul><li>Ability to work in a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary + attractive commission structure</li></ul><ul><li>Professional and friendly work environment</li></ul><ul><li>Training and career growth opportunities</li></ul><ul><li>Permanent position after successful probation</li></ul>How to Apply:You can directly apply on Indeed by submitting your updated CV through the Apply button.Job Type: Full-timeWork Location: In person

Customer Care(Inbound & Outbound / Telesales)

Zue Pvt Ltd

Job Title: Inbound Specialist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?</li></ul>Work Location: In person

Cutomer Support Specialist (Inbound)

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Role
 
 
 
 You will manage inbound operations, ensuring efficient receiving, putaway, and GRN closure on time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Plan daily inbound activity, allocate docks, and manage supplier queues.
 </li>
 <li>
 Oversee invoice checking, GRN posting, and QC compliance.
 </li>
 <li>
 Track and establish inbound KPIs (GRN closing time, putaway SLA, dock-to-stock).
 </li>
 <li>
 Coordinate with suppliers, transport, and inventory teams.
 </li>
 <li>
 Resolve inbound exceptions and escalate systemic issues.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4+ years in inbound/logistics roles.
 </li>
 <li>
 Familiarity with Microsoft Dynamics 365 WMS.
 </li>
 <li>
 Experience managing large-volume supplier receiving.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
 <li>
 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
 <li>
 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
 </li>
 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 <li>
 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Inbound Operations Associate

Search 10000+ Inbound customer service agent jobs near you this December. New roles added regularly across leading industries. Apply today.