inbound customer service agent

InvenTel

Job Title: Customer Service AgentLocation: RemoteLanguage: EnglishWorking Days: Monday through FridayWorking Hours: The working hours for this position are 8:30 AM to 5:30 PM EST, aligning with our office hours. In Egypt's time zone:Egypt Standard Time: 3:30 PM &ndash; 12:30 AMSummary: We're seeking a dedicated Remote Customer Service Agent to become an integral part of our virtual call center team. Your mission will be to deliver outstanding customer service and support by addressing inquiries, resolving concerns, and ensuring every interaction leaves a positive impression. Leveraging Gorgias as your primary tool, you'll excel in handling inbound calls and providing timely, accurate solutions. If you have a knack for communication, enjoy problem-solving, and are driven to achieve performance goals, we'd love to hear from you.Key Responsibilities:<ul><li>Customer Interaction: Handle inbound customer calls promptly and professionally, utilizing Gorgias to access customer information and history. Actively listen to customer inquiries and concerns, demonstrating empathy and understanding. Provide accurate and timely information, resolving customer issues efficiently and effectively.</li><li>Call Handling: Adhere to established call handling procedures and scripts, ensuring consistency and quality. Accurately document all call details and customer interactions in Gorgias. Follow up on customer inquiries and requests as needed.</li><li>Performance Goals: Achieve individual and team performance targets, including call volume, call duration, and customer satisfaction ratings. Participate in regular performance reviews and coaching sessions to enhance skills and knowledge.</li><li>Gorgias Utilization: Effectively utilize Gorgias to access customer information, manage call queues, and document interactions. Stay current on Gorgias updates and utilize new features to enhance efficiency.</li><li>Teamwork and Collaboration: Foster a positive team environment using Google Workspace for communication. Collaborate with colleagues to share best practices and resolve customer issues. Participate in team meetings to enhance skills and knowledge.</li></ul>Qualifications:<ul><li>Excellent English verbal and written communication skills</li><li>Strong problem-solving and decision-making abilities</li><li>Customer-centric attitude with a focus on providing exceptional service</li><li>Ability to work effectively under pressure and manage multiple tasks simultaneously</li><li>Proficient in computer skills and comfortable using CRM systems</li><li>Previous experience in customer service is preferred but not required</li><li>High school diploma or equivalent</li></ul>Remote Work Requirements:<ul><li>Personal computer with up-to-date operating system and security software</li><li>High-quality headset with noise-canceling capabilities</li><li>Fast and reliable internet connection (minimum 10 Mbps download, 5 Mbps upload)</li><li>Quiet, dedicated workspace free from distractions</li><li>Ability to maintain a professional work environment at home</li><li>Self-motivation and discipline to work independently</li><li>Familiarity with remote collaboration tools such as Google for meetings</li><li>Proficiency in using Google Drive for information sharing and report uploads</li></ul>Additional Considerations:<ul><li>Remote workers will not be required to keep their cameras on during meetings but should be prepared to turn them on via Google Meetings if requested by management for quick check-ins.</li><li>Employees must adhere to a scheduled break schedule throughout their shifts.</li><li>Strong time management skills are essential to ensure punctuality and reliability in a remote setting.</li></ul>Job Type: Full-time

Remote Customer Service Agent

Schoenherr Roofing

<div>Position: Inbound Phone Sales Agent<div>
Required Skills: 
<ul><li>Strong Effective telephone sales skills</li></ul></div><div>
Experience: 
<ul><li>3-5 years of Telephone sales experience</li><li>A proven track record in Telephone sales a MUST</li></ul></div><div>
Essential Duties &amp; Responsibilities: 
<ul><li>Contact homeowners and schedule estimate appointment for Roofing and Home Improvements</li></ul></div><div>
Position Offers: 
<ul><li>Competitive Compensation</li><li>Career Growth</li><li>Team Environment</li></ul></div>
To Apply: 
All applicants must submit their updated resume along with their contact phone number. 
#hc201788</div>

Inbound Phone Sales Agent

Royal Class Travel and Tourism

Job Title: Inbound Travel ConsultantJob Summary:An Inbound Travel Consultant is responsible for creating, organizing, and managing travel arrangements for tourists visiting the country. The role focuses on designing itineraries, booking accommodations, transport, and tours while ensuring guests have a seamless and memorable travel experienceKey Responsibilities:<ul><li>Travel Planning &amp; Itinerary Design:</li><li>Develop customized travel itineraries for individuals, families, and groups based on client preferences, budgets, and schedules.</li><li>Include sightseeing, cultural experiences, leisure activities, and adventure options to enhance client experience.</li><li>Booking &amp; Coordination:</li><li>Manage reservations for hotels, transportation (flights, trains, buses), and guided tours.</li><li>Liaise with local service providers, tour operators, and suppliers to ensure quality and timely delivery of services.</li><li>Ensure bookings comply with client requirements, availability, and budget considerations.</li><li>Customer Support &amp; Communication:</li><li>Serve as the primary point of contact for clients throughout their travel journey.</li><li>Provide guidance on visas, travel documentation, and local regulations.</li><li>Handle client inquiries, special requests, complaints, and emergencies efficiently.</li><li>Collaboration &amp; Networking:</li><li>Work closely with international travel agents, corporate clients, and tourism boards.</li><li>Maintain strong relationships with hotels, airlines, transport companies, and tour operators.</li><li>Stay updated on travel trends, local events, and seasonal attractions to provide the best recommendations.</li><li>Sales &amp; Marketing:</li><li>Promote travel packages, special tours, and seasonal offers to potential clients.</li><li>Assist in designing marketing materials, brochures, and online content to attract inbound tourists.</li><li>Administration &amp; Reporting:</li><li>Maintain accurate records of bookings, client details, and payments.</li><li>Prepare regular reports on sales, client feedback, and service performance.</li><li>Monitor budgets, invoicing, and cost management for tours and packages.</li></ul>Requirements:<ul><li>Proven experience as an Inbound Travel Consultant or similar role in travel &amp; tourism.</li><li>Excellent knowledge of local destinations, cultural landmarks, and tourist attractions.</li><li>Familiarity with GDS systems (Amadeus) and online booking platforms.</li><li>Strong communication, negotiation, and customer service skills.</li><li>Ability to work under pressure and handle last-minute travel changes.</li><li>Multitasking, organizational, and problem-solving abilities.</li></ul>Skills &amp; Competencies:<ul><li>Expert knowledge of inbound tourism trends and services.</li><li>Itinerary planning and package customization.</li><li>Vendor and supplier relationship management.</li><li>Exceptional customer service and interpersonal skills.</li><li>Effective time management and attention to detail.</li><li>Knowledge of travel documentation, visas, and local regulations.</li></ul>Job Type: Full-time

Inbound Travel Consultant

IRG Global Technologies

<div>
 sales
 
 
 Inbound Customer Service Representative
 
 
 48 Commercial Plaza, Cavalry Ground Extension, Lahore
 
 
 We are seeking a friendly and empathetic Inbound Customer Service Representative to join our team. The Inbound Customer Service Representative will handle incoming calls from customers, address inquiries, resolve issues and provide exceptional service to ensure customer satisfaction. The ideal candidate is customer-focused, patient and able to effectively communicate solutions to customers.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Answer inbound calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listen actively to customers&rsquo; concerns, inquiries and feedback.
 </li>
 <li>
 Provide accurate and timely information about products, services, policies and procedures.
 </li>
 <li>
 Resolve customer issues, complaints and escalations effectively and efficiently.
 </li>
 <li>
 Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
 </li>
 <li>
 Update customer information and interactions accurately in the CRM system.
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction.
 </li>
 <li>
 Promote products and services to meet sales and upsell targets, if applicable.
 </li>
 <li>
 Adhere to company policies, procedures and quality standards.
 </li>
 <li>
 Stay updated on product knowledge, promotions and industry trends through ongoing training and development.
 
 
 </li>
 </ul>
 
 Qualifications/Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Management or similar.
 </li>
 <li>
 Proven experience in customer service, call center or related roles.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to empathize with customers and provide solutions to meet their needs.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
 <li>
 Ability to multitask and work efficiently in a fast-paced environment.
 </li>
 <li>
 Proficiency in using CRM software and other customer service tools.
 </li>
 <li>
 Flexibility to work in night shifts, including evenings, weekends and holidays, as needed.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Active listening and empathy.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Patience and resilience in handling challenging situations.
 </li>
 <li>
 Proficient in computer and CRM systems.
 </li>
 <li>
 Time management and organizational skills.
 </li>
 <li>
 Teamwork and collaboration.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 1+ years of experience in customer service, call center or related roles.
 
 
 Note: It&rsquo;s an onsite job with Evening Shift.
 
 
 
 Salary
 
 
 
 50,000-60,000 per month + uncapped commissions
 
 
 Apply to this job!
</div>

Inbound Customer Service Representative

Egypt Top Light Travel

<div>
 
 🌍&nbsp;We&rsquo;re&nbsp;Hiring:&nbsp;Inbound&nbsp;Tour&nbsp;Operator&nbsp;(Full-Time)&nbsp;&ndash;&nbsp;Al&nbsp;Haram,&nbsp;Giza,&nbsp;Egypt
 
 
 
 
 
 Egypt&nbsp;Top&nbsp;Light&nbsp;Travel&nbsp;is&nbsp;seeking&nbsp;a&nbsp;talented&nbsp;and&nbsp;experienced&nbsp;Inbound&nbsp;Tour&nbsp;Operator&nbsp;to&nbsp;join&nbsp;our&nbsp;dynamic&nbsp;team!&nbsp;If&nbsp;you&rsquo;re&nbsp;passionate&nbsp;about&nbsp;travel,&nbsp;highly&nbsp;organized,&nbsp;and&nbsp;have&nbsp;a&nbsp;knack&nbsp;for&nbsp;creating&nbsp;exceptional&nbsp;travel&nbsp;experiences,&nbsp;we&rsquo;d&nbsp;love&nbsp;to&nbsp;hear&nbsp;from&nbsp;you.
 
 
 
 
 
 
 Key&nbsp;Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage&nbsp;and&nbsp;operate&nbsp;inbound&nbsp;travel&nbsp;programs&nbsp;(B2B&nbsp;&amp;&nbsp;B2C)&nbsp;for&nbsp;individuals&nbsp;and&nbsp;groups.
 </li>
 <li>
 Handle&nbsp;tailor-made&nbsp;travel&nbsp;requests&nbsp;and&nbsp;design&nbsp;personalized&nbsp;itineraries&nbsp;to&nbsp;meet&nbsp;client&nbsp;preferences.
 </li>
 <li>
 Communicate&nbsp;with&nbsp;clients&nbsp;via&nbsp;phone&nbsp;and&nbsp;email&nbsp;to&nbsp;understand&nbsp;and&nbsp;fulfill&nbsp;travel&nbsp;needs.
 </li>
 <li>
 Prepare&nbsp;detailed&nbsp;travel&nbsp;proposals,&nbsp;quotations,&nbsp;and&nbsp;itineraries.
 </li>
 <li>
 Coordinate&nbsp;and&nbsp;negotiate&nbsp;with&nbsp;suppliers,&nbsp;including&nbsp;hotels,&nbsp;Nile&nbsp;cruises,&nbsp;and&nbsp;ground&nbsp;service&nbsp;providers.
 </li>
 <li>
 Arrange&nbsp;and&nbsp;confirm&nbsp;bookings&nbsp;for&nbsp;domestic&nbsp;flights,&nbsp;trains,&nbsp;transfers,&nbsp;accommodations,&nbsp;excursions,&nbsp;and&nbsp;activities.
 </li>
 <li>
 Issue&nbsp;service&nbsp;vouchers&nbsp;and&nbsp;all&nbsp;related&nbsp;travel&nbsp;documentation.
 </li>
 <li>
 Generate&nbsp;commercial&nbsp;invoices&nbsp;in&nbsp;line&nbsp;with&nbsp;accounting&nbsp;procedures.
 </li>
 <li>
 Manage&nbsp;client&nbsp;queries&nbsp;and&nbsp;complaints,&nbsp;ensuring&nbsp;quick&nbsp;resolution&nbsp;and&nbsp;high&nbsp;customer&nbsp;satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Minimum&nbsp;3&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;inbound&nbsp;tourism,&nbsp;with&nbsp;solid&nbsp;exposure&nbsp;to&nbsp;B2B&nbsp;and&nbsp;B2C&nbsp;operations.
 </li>
 <li>
 Fluency&nbsp;in&nbsp;English&nbsp;is&nbsp;essential&nbsp;(spoken&nbsp;and&nbsp;written);&nbsp;other&nbsp;languages&nbsp;are&nbsp;a&nbsp;plus.
 </li>
 <li>
 Proficient&nbsp;in&nbsp;Microsoft&nbsp;Excel&nbsp;and&nbsp;Outlook.
 </li>
 <li>
 Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills,&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize&nbsp;and&nbsp;multitask&nbsp;under&nbsp;pressure.
 </li>
 <li>
 Excellent&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills&nbsp;with&nbsp;a&nbsp;professional,&nbsp;client-focused&nbsp;approach.
 </li>
 <li>
 Self-driven,&nbsp;independent,&nbsp;and&nbsp;able&nbsp;to&nbsp;take&nbsp;initiative.
 </li>
 <li>
 Bachelor&rsquo;s&nbsp;degree&nbsp;in&nbsp;Tourism,&nbsp;Hospitality,&nbsp;or&nbsp;a&nbsp;related&nbsp;field&nbsp;is&nbsp;preferred,&nbsp;but&nbsp;optional.
 </li>
 <li>
 Immediate&nbsp;availability&nbsp;is&nbsp;a&nbsp;strong&nbsp;advantage.
 </li>
 </ul>
 
 
 
 
 📩&nbsp;If&nbsp;interested,&nbsp;please&nbsp;forward&nbsp;your&nbsp;CV&nbsp;to
 
 
 👉&nbsp;seif@egypttoplight.net
 
 
 📌&nbsp;Subject&nbsp;Line:&nbsp;Inbound&nbsp;Tour&nbsp;Operator
 
 
 
 
 
 Join&nbsp;us&nbsp;in&nbsp;creating&nbsp;unforgettable&nbsp;journeys&nbsp;across&nbsp;Egypt!
 
 
 #Hiring&nbsp;#TourismJobs&nbsp;#InboundOperator&nbsp;#TravelIndustry&nbsp;#EgyptJobs&nbsp;#TourOperator&nbsp;#CairoJobs&nbsp;#B2B&nbsp;#B2C&nbsp;#TravelCareers
 
 
 
 
</div>

Inbound Tour Operator

Zue Pvt Ltd

Zue is hiring remote professionals from Lahore, Islamabad, and Peshawar.If you have strong English communication skills and are passionate about working with a dynamic team, this is your chance!Job Title: Virtual Assistant/CSR/Inbound/Outbound SpecialistShift Timings: 06:00 PM to 03:00 AM PSTEmployment Type: Full Time and Remote only from the mentioned citiesPosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Residential City in Pakistan?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you comfortable working from 6 pm to 3 am PST (Night Shift)?</li><li>If selected, can you join us immediately?</li></ul>Work Location: Remote

Inbound Specialist

Optum

<div>*$1,000 sign on bonus for external candidates plus an additional $1,000 if candidates have their licensure at time of offer. Guaranteed base pay + monthly sales incentive earning potential.* 
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 
We are growing our team in San Juan, PR and have multiple Early Careers full-time sales opportunities available - come join our team as a Sales Agent in the Sales Development Program. In this inbound call role, you will receive a competitive base salary and bonuses based on your sales performance. You will consult customers on their insurance needs and match the correct coverages, products and benefits. Our training classes not only prepare you for your role, but we will pay for and provide support for you to obtain the required state insurance licenses. No license is required prior to starting in the role. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material. 
Work Schedule:<ul><li>
Operating hours: Monday - Friday 7:00AM - 9:00PM; your shift will be provided during training with rotational weekend work</li><li>
Full time position with flexibility desired based on the seasonality of our business</li></ul> 
Work Location:<ul><li>
Fast forward your success by participating in our onsite training program in a standard day shift for 6 - 10 weeks</li><li>
Site location: Montehiedra Office Center - First floor- 9615 Ave Los Romeros San Juan, PR 00926 
Program features:</li><li>
Participate in a Sales Development Program that will accelerate your career with a company that will help you learn new skills and foster your continued growth</li><li>
Collaborate with experienced professionals, mentors, and sales leaders</li><li>
Build relationships within a close-knit community of peers involved in the development program to expand your network</li><li>
Development program is curriculum based and structured</li><li>
Program commitment is 18 months</li></ul>
So, what's in it for you?
Compensation &amp; Benefits:<ul><li>
As a licensed agent, your total compensation is determined by your ability to work hard, sell, and deliver a great customer experience<ul><li>
Compensation = Base pay + monthly sales incentive</li><li>
Average first year annual earnings $60K through a combination of base plus sales commissions</li><li>
Top performers can earn $80K+</li></ul></li><li>
Sign-on bonus of up to $3,000 for external candidates (2k sign on bonus + an additional 1k if you have resident license at the time of offer)</li><li>
18 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays</li><li>
Medical Plan options along with participation in a Health Spending Account or a Health Saving account</li><li>
Dental, Vision, Life&amp; AD&amp;D Insurance along with Short-term disability and Long-Term Disability coverage</li><li>
401(k) Savings Plan, Employee Stock Purchase Plan</li><li>
Education Reimbursement</li><li>
Employee Discounts</li><li>
Employee Assistance Program</li><li>
Employee Referral Bonus Program</li><li>
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</li><li>
Fun and competitive work environment focused both on teamwork and individual success!</li></ul> 
Primary Responsibilities:<ul><li>
Mainly handling inbound calling, NO knocking on doors</li><li>
Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale</li><li>
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems</li><li>
Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs</li><li>
May make outbound calls to members to follow up on questions or to current members to review current or new products and services</li><li>
Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines</li><li>
Meet the goals established for the position in the areas of performance, attendance, and consumer experience</li><li>
Meet and maintain requirements for agent licensure, appointments, and annual product certification</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 
*This is a full-time position with a start date of Monday, June 8, 2026*
*UnitedHealth Group is not able to offer relocation assistance for this position*
*UnitedHealth Group is not able to offer visa sponsorship now or in the future for this position* 
Required Qualifications:<ul><li>
Currently in final year of obtaining a Bachelor's degree (or obtained degree no longer than 24 months prior to position start date, from an accredited college/university). Bachelor's Degree must be obtained prior to start of employment</li><li>
Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered)</li></ul> 
Preferred Qualifications:<ul><li>
Work or volunteer experience in sales, customer service, health care, or health insurance</li><li>
Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook)</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Early Careers (Inbound Telesales Agent) - San Juan, PR

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