inbound customer service agent

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

Emirates NBD

<div>
 <ul>
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 Lead a team of inbound agents within the customer relationship center to respond to clients&rsquo; inquiries within established guidelines and quality standards.
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 Develop &ndash; with the Service Manager &ndash; the weekly schedule for the inbound team to safely meet the traffic of incoming calls within the center.
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 Coordinate the daily scheduling of agents and effectively manage any deviations to the weekly schedule.
 </li>
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 Supervise the day-to-day operations of the inbound team and provide any guidance and support when required.
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 Monitor the adherence of the inbound team to the agreed key performance indicators, service level agreements and quality standards.
 </li>
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 Respond to and manage escalated calls, hard calls as well as regular calls during high traffic periods.
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 Supervise and ensure adherence of the inbound team to the floor rules and established procedures.
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 Monitor samples of the inbound team&rsquo;s call and provide guidance when required.
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 Contribute to the performance evaluation and propose development initiatives to support the achievement of a competent team.
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 </ul>
 
 
</div>

Inbound Team Leader

HATA

Job Title: Inbound Telesales Executive &ndash; Nutrition &amp; Healthcare Location: Dadar, Mumbai Company: Hugg Beverages (gethugg.com) Job Type: Full-TimeAbout UsHugg is a fast-growing nutrition and gut-health brand offering herbal products like TumGard, ColCalm, Mango Leaf Tonic, and Kalmegh Bitters. Thousands of customers across India trust us for natural digestive, blood-sugar and colon health support.We are looking for a polite, patient, and empathetic telesales professional who can guide inbound leads, understand their health concerns, and help them choose the right product with confidence.Role Overview<ul><li>100% inbound calling &mdash; no cold calling</li><li>Speak to customers who have shown interest via our website, WhatsApp, or Instagram</li><li>Understand their digestive/diabetic concerns (gas, acidity, bloating, IBS, fatty liver, constipation, etc.)</li><li>Explain products clearly, without over-claiming or making medical promises</li><li>Help customers place orders, track shipments, and resolve basic queries</li></ul>Key ResponsibilitiesReceive and respond to inbound calls, WhatsApp messages &amp; callbacks Assess customer needs and recommend suitable products Maintain call logs and CRM entries Ensure high customer satisfaction and polite communication Follow up politely with warm leads (no aggressive sales) Coordinate with support team if any issues arise with delivery or paymentsWhat We&rsquo;re Looking ForMust-Have Qualities<ul><li>Excellent spoken Hindi and basic English</li><li>Warm, patient communication style</li><li>Comfortable discussing digestive or diabetic health with maturity</li><li>Ability to learn product science in simple language</li></ul>Preferred<ul><li>Background in nutrition, healthcare calling, pharmacy, ayurvedic products, supplements, or tele-consulting</li><li>Experience with D2C wellness brands or inbound sales</li></ul>Who Will NOT FitPeople who push aggressive sales People who hate learning or are impatient with customers People who only want a data-entry job &mdash; this role needs conversation skillsSalary &amp; BenefitsCompetitive base salary + monthly incentives No cold calling Leads provided directly through website &amp; marketing Product training provided Growth opportunities to become a senior advisor or sales leadWorking Hours<ul><li>Monday to Saturday, 10 AM to 6 PM</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;50,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Work Location: In person

Inbound Telesales Executive (Nutrition & Healthcare Brand)

Gorzilla Tech

Job Overview:We are seeking a detail-oriented and customer-focused Telecom Agent to join our team. The ideal candidate will be responsible for accurately processing billing information, addressing customer inquiries, and ensuring compliance with industry regulations. This role requires strong organizational skills, attention to detail, and effective communication abilities.Responsibilities:<ul><li>Assist customers in understanding their bills, usage patterns, and available plans.</li><li>Communicate effectively with customers, colleagues, and other departments within the organization.</li><li>Ensure the confidentiality and security of customer information.</li><li>Educate customers about available services, features, and billing policies.</li><li>Multi-tasking (Maintain records of customer interactions, transactions, and issue resolution).</li></ul>Qualifications:<ul><li>Familiarity with telecom industry billing systems is desirable.</li><li>Proven experience in billing, customer service, or a related field.</li><li>Strong attention to detail and accuracy in processing billing information.</li><li>6 Months of experience in Billing and Telecom Calling.</li><li>Proficiency in English &amp; excellency in understanding of English.</li></ul>Location:RJ Mall Near Millinium MallDays &amp; Timing:<ul><li>Monday - Friday</li><li>07:00PM - 03:00AM</li></ul>Salary &amp; Benefits:<ul><li>45K Fixed + Commission (Uncapped)</li><li>Per Sale commission in percentage (For Relevant Experience)</li></ul>NOTE: Only Relevant Experience person is required, Other than this you'll not be considerable.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In personApplication Deadline: 13/10/2025

NEED INBOUND AGENT FOR SPECTRUM/ENERGY BILLING CAMPAIGN (USA BASED)

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Role
 
 
 
 You will manage inbound operations, ensuring efficient receiving, putaway, and GRN closure on time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Plan daily inbound activity, allocate docks, and manage supplier queues.
 </li>
 <li>
 Oversee invoice checking, GRN posting, and QC compliance.
 </li>
 <li>
 Track and establish inbound KPIs (GRN closing time, putaway SLA, dock-to-stock).
 </li>
 <li>
 Coordinate with suppliers, transport, and inventory teams.
 </li>
 <li>
 Resolve inbound exceptions and escalate systemic issues.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4+ years in inbound/logistics roles.
 </li>
 <li>
 Familiarity with Microsoft Dynamics 365 WMS.
 </li>
 <li>
 Experience managing large-volume supplier receiving.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
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 Work and learn from great minds by joining a community of inspiring colleagues.
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 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
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 Explore new opportunities to learn and grow every day.
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 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
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 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Inbound Operations Associate

Zue Pvt Ltd

Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Inbound Specialist

careem

<div>
 About the Role
 <div>
 
 You will manage inbound operations, ensuring efficient receiving, putaway, and GRN closure on time. </div>
 <div>
 Responsibilities
 </div>
 <ul>
 <li>Plan daily inbound activity, allocate docks, and manage supplier queues.</li>
 <li>Oversee invoice checking, GRN posting, and QC compliance.</li>
 <li>Track and establish inbound KPIs (GRN closing time, putaway SLA, dock-to-stock).</li>
 <li>Coordinate with suppliers, transport, and inventory teams.</li>
 <li>Resolve inbound exceptions and escalate systemic issues.</li>
 </ul>
 <div>
 Qualifications
 </div>
 <ul>
 <li>4+ years in inbound/logistics roles.</li>
 <li>Familiarity with Microsoft Dynamics 365 WMS.</li>
 <li>Experience managing large-volume supplier receiving.</li>
 </ul>
</div>

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Inbound Team Leader

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NEED INBOUND AGENT FOR SPECTRUM/ENERGY BILLING CAMPAIGN (USA BASED)

Inbound Operations Associate

Inbound Specialist

Inbound Operations Associate