inbound customer service

KONE

<div><div><div><p><i>Founded in 1910, </i>KONE <i>is a global leader that provides elevators, </i><i>escalators </i><i>and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world&rsquo;s cities better places to live by providing innovative solutions that help make people&rsquo;s journeys safe, </i><i>convenient </i><i>and reliable. Our operations in over 60 countries around the world has helped us achieve our position as </i><i>an </i>innovation and sustainability <i>leader with repeated recognitions by </i>Forbes <i>, Corporate Knights for clean capitalism and others.<br>
</i></p></div><p></p><div><p>We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes, owning the cases from receipt to resolution and confirming back to customer. You will be based out of our Operations Centre in Moline, IL .<br>
</p></div><p></p><div><p><b>Key Responsibilities:
</b></p><div><div><ul><li><p>Receive and Monitor all incoming calls from customers located in the United States and Canada and calling their local offices for non callout related topics and a ttend to them in a timely and professional manner.
</p></li></ul></div><div><ul><li><p>Escalate and assign cases to second specialized line as needed.
</p></li></ul></div></div><div><div><ul><li><p>Answer incoming calls from technicians and branch personal and pertaining to customer issues and/or callout resolution .
 </p></li></ul></div></div><div><div><ul><li><p>Proactively update customer contact data and follow process to update the rest of the customer/equipment master data
</p></li></ul></div></div><div><div><ul><li><p>Identif y possible leads and assign those to the sales organization .
</p></li></ul></div></div><p></p><p><b>Qualifications </b>:
</p><ul><li><p>3+ years related experience and/or training in the field of customer service or prior supervisory experience.
</p></li></ul></div><div><div><div><ul><li><p>High school diploma or general education degree (GED)
</p></li></ul></div></div><div><div><ul><li><p>Ability to speak clearly and understandably on the telephone.
</p></li></ul></div><div><ul><li><p>Ability to enter information into a computer while talking on the telephone.
</p></li></ul></div><div><ul><li><p>Ability to interact with our customers and service people in a courteous, friendly yet not &ldquo;chatty&rdquo; manner.
</p></li></ul></div><div><ul><li><p>Proficient skills in spelling, communications, and data entry.
</p></li></ul></div><div><ul><li><p>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</p></li></ul></div><div><ul><li><p>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
</p></li></ul></div><div><ul><li><p>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
</p></li></ul></div></div></div><p></p><div><p><i>We have the courage to hire great people from a wide variety of backgrounds, not just because </i><i>it&rsquo;s </i><i>the right thing to do, but because </i>we believe diversity drives innovation <i>:
</i></p></div><div><p><i>&bull; We value your authentic self
</i></p></div><div><p><i>&bull; Diversity, </i><i>equity </i><i>and inclusion is embedded in our strategy and values
</i></p></div><div><p><i>&bull; Collaborative, </i><i>creative </i><i>and supportive work environment
</i></p></div><div><p><i>&bull; Passionate about safety, </i><i>quality </i><i>and innovation
</i></p></div></div><div><p><i>&bull; We care about the communities where we live and work<br>
</i></p></div><p></p><div><p><i>Some of our many benefits include:
</i></p></div><div><p><i>&bull; Competitive salary
</i></p></div><div><p><i>&bull; Flexible work schedule
</i></p></div><div><p><i>&bull; Opportunities to learn and grow
</i></p></div><div><p><i>&bull; Matching 401K
</i></p></div><div><p><i>&bull; Comprehensive health and wellness plans for the entire family
</i></p></div><div><p><i>&bull; Paid holidays and paid time off
</i></p><p></p><p>The hiring range for this role is $57,200 &ndash; $75,000. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
</p><p></p><p>KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.<br>
<br>
</p></div><p></p><div><p>Come share your passion and energy to make a positive impact at KONE for our customers and your career !<br>
</p></div><p></p><div><p>*Beware of Recruitment Scams*<br>
</p></div><p></p><div><p><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, </i><i>state </i><i>or local protected class.
</i></p></div><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>https://careers.kone.com/en/</i></p></div>

Inbound Customer Service Agent

London Property Inspections

<p><b>Requirements:</b></p><ul><li>Experience dealing with <b>UK customers</b> (property or service industry experience preferred)</li><li><b>Fluent in English</b> &ndash; both written and spoken</li><li>Strong skills in <b>email handling, CRM systems, and Excel</b></li><li>Excellent communication and customer service abilities</li></ul><p><b>Salary:</b> &pound;50,000 &ndash; &pound;100,000 (depending on experience)<br/><b>Office Hours:</b> 1:00 PM PM &ndash; 10:00 PM (Pakistan time)</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

URGENT HIRING: Inbound Customer Service Representative (CSR) - UK

Limousine

<p><b>Job Title:</b> Female Customer Service Representative (CSR) &ndash; Inbound Call Center</p><p><b>Salary:</b> Rs 40,000 &ndash; Rs 60,000 per month<br/><b>Job Type:</b> Full-time / Part-time<br/><b>Hiring Status:</b> Urgent Hiring</p><p>We are currently hiring <b>female Customer Service Representatives</b> for our <b>Inbound Call Center</b>. This role is ideal for candidates who are confident in <b>English communication</b>, have a professional attitude, and want to build a career in customer service.</p><p>Key Responsibilities:</p><ul><li>Handle <b>inbound customer calls</b> in a professional and polite manner</li><li>Provide accurate information and assist customers with their inquiries</li><li>Maintain clear and confident <b>English communication with customers</b></li><li>Record and update customer information in the system</li><li>Follow company guidelines to ensure high-quality customer service</li></ul><p>Job Requirements:</p><ul><li><b>Strong English speaking and communication skills</b></li><li>Ability to <b>understand, read, and write English clearly</b></li><li>Good listening skills and a <b>customer-focused attitude</b></li><li>Ability to <b>learn quickly and adapt in a fast-paced environment</b></li><li><b>Basic computer knowledge</b> (email, typing, data entry)</li><li>Ability to work well in a <b>team-oriented workplace</b></li></ul><p>Eligibility:</p><ul><li><b>Female candidates only</b></li><li><b>Fresh and experienced candidates are welcome</b></li><li><b>Training will be provided for selected candidates</b></li></ul><p>Important Information:</p><ul><li>This is an <b>Inbound Call Center position only</b></li><li><b>No pick-up and drop service is available</b>, so please apply only if you can arrange your own transportation.</li></ul><p><b>Office Location:</b> Near Evercare Hospital, Wapda Town Phase 2, Lahore</p><p>Job Types: Full-time, Part-time, Fresher</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Inbound Call Center

Orient Biz Tech

<p><b>Location:</b> [City/Remote]<br/><b>Job Type:</b> Full-Time<br/><b>Timing:</b> 7pm to 4am</p><p><b>Job Summary:</b><br/>We are looking for a motivated Inbound Customer Sales Representative to handle incoming calls, assist customers, and close sales. The ideal candidate is confident, customer-focused, and goal-driven.</p><p><b>Responsibilities:</b></p><ul><li>Answer inbound customer calls</li><li>Understand customer needs and recommend solutions</li><li>Close sales and meet targets</li><li>Maintain accurate records in the system</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent</li><li>Strong communication skills</li><li>Basic computer knowledge</li><li>Sales or customer service experience preferred</li></ul><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable commuting to Johar Town, Lahore, and working the night shift (7:00 PM &ndash; 4:00 AM)?</li><li>Do you have experience working on a Cable/TV campaign (US-based preferred)?</li></ul><p>Work Location: In person</p>

Customer Sales Representative (Inbound)

Ali Enterprise

<p>We are hiring a dedicated and customer-oriented <b>Customer Inbound Services &amp; Support Representative</b> to manage incoming calls and customer inquiries. The ideal candidate will provide accurate information, resolve concerns professionally, and ensure a smooth customer experience.</p><p>Key Responsibilities</p><ul><li>Handle inbound customer calls in a professional manner</li><li>Respond to customer queries and provide accurate service information</li><li>Record and update customer data in the system</li><li>Resolve basic complaints and escalate complex issues</li><li>Maintain service quality standards and response time</li><li>Coordinate with internal departments when required</li></ul><ul><li>Requirements</li><li>Minimum Intermediate / bachelor&rsquo;s degree preferred</li><li>Strong communication skills (Urdu &amp; Basic English)</li><li>Basic computer proficiency</li><li>Good listening &amp; problem-solving ability</li><li>Ability to work onsite in Etihad Town, Raiwind Road</li><li>Fresh candidates can apply (experience preferred)</li></ul><p>- Preferred Skills</p><ul><li>Call center or customer service experience</li><li>CRM software handling knowledge</li><li>Professional attitude &amp; teamwork</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Customer Inbound Services & Support

Arizona VIP Plumbing Services

<p><b>Job Title:</b> Inbound/Outbound Call Representative &ndash; Plumbing Services</p><p><b>Location:</b> Lake Havasu City, AZ</p><p><b>Company:</b> AZ VIP Plumbing</p><p><b>Job Type:</b> Full-Time</p><p><b>Description:</b><br/>AZ VIP Plumbing is seeking a motivated Inbound/Outbound Call Representative to join our team! In this role, you&rsquo;ll call our existing customer base to schedule plumbing inspections, maintenance, and other services, while also handling incoming calls professionally. You&rsquo;ll be the first point of contact for our valued customers, helping ensure their experience with us is smooth and positive.</p><p><b>Responsibilities:</b></p><ul><li>Make outbound calls to schedule plumbing inspections and services.</li><li>Handle inbound customer calls with professionalism.</li><li>Update customer records and appointment schedules accurately.</li><li>Confirm appointments and follow up as needed.</li><li>Provide clear information on services, pricing, and promotions.</li><li>Meet daily/weekly call and booking goals.</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, or sales experience preferred.</li><li>Strong verbal communication and listening skills.</li><li>Detail-oriented with good organizational skills.</li><li>Positive, professional attitude and customer-first mindset.</li><li>Comfortable using phone systems and scheduling software.</li><li>Supportive and friendly team environment.</li></ul><p><b>Compensation &amp; Benefits:</b></p><ul><li>Competitive hourly pay plus performance incentives.</li><li>Paid sick time, PTO, and paid holidays.</li><li>Medical and dental insurance.</li><li>401(k) retirement plan.</li><li>Opportunities for growth and advancement.</li><li>Supportive team environment.</li></ul><p><b>How to Apply:</b><br/>Submit your resume and a short cover letter through Indeed.</p><p>Pay: $15.15 - $15.50 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li></ul><p>Work Location: In person</p>

Inbound/outbound call center representative

Banque Misr

<div>
 <p>
  <strong>
   <u>
    Responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Handle inbound calls from Banque Misr customers efficiently and in line with service standards
  </li>
  <li>
   Abide by SLAs, including average handling time, to resolve customer requests and complaints
  </li>
  <li>
   Manage and retain unsatisfied customers through effective problem-solving and service recovery
  </li>
  <li>
   Record, analyze, and escalate customer requests and complaints to enhance service quality
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Skills &amp; Competencies
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Performance excellence and accountability
  </li>
  <li>
   Collaboration and synergy building
  </li>
  <li>
   Agility and resilience in handling diverse situations
  </li>
  <li>
   Customer-centric approach with strong communication skills
  </li>
  <li>
   Effective time management and prioritization
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications &amp; Experience
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree or equivalent
  </li>
  <li>
   Proficiency in Microsoft Office applications
  </li>
  <li>
   Strong command of English (spoken and written)
  </li>
  <li>
   Cairo residents
  </li>
 </ul>
</div>


Inbound Contact Center Agent - Outsourced

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