inbound customer service representative

Union Group of Limousine and Car Services

We are looking for a dependable and detail-oriented Inbound Limousine Dispatcher to manage incoming client requests and coordinate luxury transportation services efficiently and professionally. The successful candidate will serve as the first point of contact for clients, responsible for booking management, driver scheduling, and ensuring seamless operations for all inbound ride requests.Key Responsibilities:<ul><li>Professionally handle all inbound calls, emails, and booking requests from customers.</li><li>Dispatch chauffeurs for scheduled pickups and monitor assignments in real-time.</li><li>Maintain accurate and up-to-date trip information within dispatching software.</li><li>Communicate effectively with drivers regarding pickup details, traffic delays, or assignment changes.</li><li>Ensure smooth coordination between customers, drivers, and customer service teams.</li><li>Monitor flights (where applicable) to adjust airport transfer schedules.</li><li>Resolve service issues or last-minute changes efficiently to maintain high customer satisfaction.</li><li>Maintain detailed logs and documentation of trips, driver status, and incidents.</li><li>Comply with all company safety, privacy, and operational protocols.</li></ul>Requirements:<ul><li>Previous experience in dispatching, transportation, or customer service preferred.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Proficiency with dispatch software, GPS systems.</li><li>Strong attention to detail and organizational skills.</li><li>Experience in limousine, or luxury transportation industries.</li><li>Familiarity with local geography, traffic patterns, and airport procedures.</li><li>Proficiency in English is an advantage.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

inbound customer service representative (Limo Dispatch)

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department. If you are passionate about customer service, sales, or operations, this is your chance to join a dynamic team and grow your career!About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.This is an exciting opportunity for individuals passionate about customer service, sales, and operations to be part of a dynamic team and grow their careers in an international business environment.Position: Inbound Customer Service Representative (CSR- International)Job Description:<ul><li>Handle incoming calls from international customers.</li><li>Resolve queries, complaints, and chargebacks.</li><li>Assist with order tracking, refunds, and promotions.</li><li>Maintain accurate records of customer interactions in CRM.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum A/O Levels or Bachelor&rsquo;s degree</li><li>Strong English communication skills (spoken and written)</li><li>Customer-focused attitude with problem-solving skills</li><li>Confidence in handling international customers</li><li>Ability to work in shifts and meet performance targets</li><li>Prior call center experience (international process preferred but not mandatory)</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Structured training and onboarding</li><li>Defined career growth and internal promotion opportunities</li><li>Professional, fast-paced, and supportive work environment</li><li>Exposure to international customers and global e-commerce operations</li></ul>Location: Bath Island, Clifton, KarachiShifts: 9-hour shifts (between 12:00 PM &ndash; 8:00 PM)Salary: PKR 60,000 &ndash; 65,000 Excluding incentives and conveyance allowanceWork days: 5 daysAge Criteria: Max 28If you are fluent in English and enjoy working in a fast-paced call center environment, we encourage you to apply for this role. Only shorlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Customer Service Representative (Inbound CSR)

SAS Fairdeal PVT.ltd

Job Opportunity: Inbound Customer Service Representatives (CSRs) / OperatorsWe are hiring experienced Inbound Customer Service Representatives (CSRs) / Operators to work for a Taxi Company based in the United Kingdom.Job Title: Taxi Operator &amp; DispatcherLocation: PWD, RawalpindiJob Type: Full-Time (Shift-Based)Pay: PKR 400 &ndash; 500 per hourMaximum Hours/Week: 40 hoursJob Description:We are hiring a Taxi Operator &amp; Dispatcher to join our call center team based in PWD, Rawalpindi. This is a shift-based role with a maximum of 40 working hours per week. The ideal candidate must have prior experience dispatching and operating in the(UK) and be able to manage bookings, coordinate with drivers, and provide excellent customer service.Responsibilities<ul><li>Coordinate and schedule deliveries for drivers, ensuring optimal routes are taken.</li><li>Communicate effectively with drivers to provide updates and resolve any issues that may arise during delivery.</li><li>Maintain accurate records of deliveries, including tracking information and delivery confirmations.</li><li>Assist in heavy lifting and loading/unloading of goods as required.</li><li>Monitor vehicle performance and ensure that all vehicles are maintained in good working order.</li><li>Collaborate with team members to improve dispatch processes and enhance overall efficiency.</li></ul>Qualifications<ul><li>Previous experience as a Dispatch Operator or in a similar role is preferred.</li><li>Valid commercial driving licence is advantageous; experience as a van driver or delivery driver is a plus.</li><li>Strong communication skills, both verbal and written, to facilitate clear interactions with drivers and team members.</li><li>Ability to perform heavy lifting and maintain physical stamina throughout the shift.</li><li>Proficient in using dispatch software and technology for tracking deliveries.</li><li>Strong organisational skills with the ability to manage multiple tasks simultaneously.</li></ul>If you are passionate about logistics and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Dispatch Operator. Job Requirements: UK returnees preferred.Must have past experience in the UK and the ability to communicate effectively with people in the UK. Ability to adapt to and use a British accent. Fluent English speaking and writing skills required (preferably British English).Job Type: Full-timePay: Rs400.00 - Rs500.00 per hourApplication Question(s):<ul><li>Are you well aware and expert of ICABBI?</li></ul>Experience:<ul><li>Taxi Operator / Dispatcher: 1 year (Preferred)</li></ul>Work Location: In person

Taxi Operator & Dispatcher UK

Live Support Ltd

Job Post SummaryDate Posted: 23 December 2025 Salary: PKR 55,000 &ndash; 65,000 per monthCustomer Support Executive (Inbound | Night Shift)Company: Live Support Location: Siddiq Trade Center, Gulberg &ndash; Lahore (On-site) Job Type: Full-time Shift: Night Shift (Office-based)About the RoleLive Support is a leading global Business Process Outsourcing (BPO) company committed to delivering high-quality customer support solutions. We are currently hiring Customer Support Executives to join our growing team and support international clients through inbound channels.Key Responsibilities<ul><li>Provide professional inbound customer support via email, live chat, and calls</li><li>Resolve customer inquiries, account issues, and basic technical problems</li><li>Troubleshoot issues and ensure timely and accurate resolutions</li><li>Create, update, and maintain helpdesk and knowledge base articles</li><li>Maintain service quality standards and customer satisfaction metrics</li></ul>Requirements<ul><li>Minimum 1 year of customer support experience (required)</li><li>Excellent English communication skills (written and spoken)</li><li>Typing speed of 40+ WPM</li><li>Technical aptitude and willingness to learn new systems</li><li>Prior e-commerce experience is a plus</li><li>Strong problem-solving skills and customer-focused mindset</li><li>Ability to work night shifts</li></ul>Qualifications &amp; Skills<ul><li>Quick learner with adaptability to fast-paced environments</li><li>Growth mindset and strong commitment to customer satisfaction</li><li>Reliable, punctual, and team-oriented</li></ul>Compensation<ul><li>Competitive salary based on skills, experience, and performance</li><li>Monthly pay range: PKR 55,000 &ndash; 65,000</li></ul>Education<ul><li>Intermediate or above (Preferred)</li></ul>Work Location<ul><li>On-site only</li><li>Gulberg, Lahore (Candidates must be able to commute)</li></ul>How to ApplyInterested candidates should send their resume and a brief cover letter to: zishaan.khaan00@gmail.com Subject: Full-Time Customer Support Executive ApplicationJob Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Inbound Customer Support Representative (Night Shift)

Digitech Outsourcing Solution

We are an INBOUND Customer Service Provider (no sales) and our clients are based in the US, Canada and Europe. We operate 24/7 and are looking for serious candidates with previous inbound CSR experience, ideally in a US or UK-based campaign.Job duties include:<ul><li>Answering customer service inquiries via email, live chat and phone calls</li><li>Respond to new service inquiries and complaints and handle other day-to-day processes</li><li>Attend trainings and team meetings</li><li>Work as a team player and assist team members as needed</li><li>Flexible with different shift timings and work with the team to ensure coverage</li></ul>Skillset Requirements:<ul><li>Good English writing and speaking skills</li><li>Can speak fluently with a neutral accent</li><li>Write English without grammatical errors</li><li>Good typing speed and can learn new systems</li><li>Is able to manage different shift timings</li></ul>Compensation &amp; Benefits:<ul><li>Rs. 65,000 to Rs. 70,000 salary</li><li>Yearly increments and bonuses.</li><li>Collaborative yet fun-loving atmosphere: space that fosters employee well-being</li><li>Fuel Allowance</li><li>Career-oriented environment and ample growth chances</li><li>Paid Leaves</li></ul>We are hiring on an immediate basis and training period is paid. If you have good communication skills, submit your CV today.Job Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you flexible with the timings?</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently? (American Accent) (Preferred)</li></ul>Work Location: In person

Chat & Email Support Specialist

Call Cafe

Call Cafe is currently looking for energetic and passionate Customer Service Representative. The Customer Service Representative will be responsible for ensuring customer satisfaction by promptly and efficiently responding to customer inquiries and concerns via phone.Responsibilities:<ul><li>Communicate with customers via phone.</li><li>Provide knowledgeable answers to questions about products, pricing, and availability.</li><li>Collaborate with internal departments to meet customer needs.</li><li>Data entry in various platforms as required.</li></ul>Requirements:<ul><li>Fluency in English must</li><li>At least Intermediate level proficiency in English.</li><li>6 months -1 years of customer service experience is desirable but not required.</li><li>Strong listening skills and the ability to multi-task.</li><li>Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.</li><li>Ability to work in a fast-paced environment and prioritize tasks.</li><li>Be able to work Night Shift</li></ul>Note: Freshers are encouraged to apply.Full-time in-house position Shift: Evening &amp; Nights 6 working days walk- in interview timing : 10pm-4amJob Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

International Inbound CSR

Zue Pvt Ltd

Job Title: Inbound Specialist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?</li></ul>Work Location: In person

Cutomer Support Specialist (Inbound)

Search 10000+ Inbound customer service representative jobs near you this December. New roles added regularly across leading industries. Apply today.