inbound customer service representative

Job Title: Customer Support Executive Department: CS Location: NASTP Building, 69 Abid Majeed Road Lahore Cantt. Experience Required: Minimum 2 years in inbound call center like Jazz and easypaisaJob descriptionWe are seeking a Customer Support Representative who can professionally handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction through effective communication and problem-solving skills.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner</li><li>Identify and resolve customer issues efficiently while maintaining a positive attitude</li><li>Maintain accurate records of customer interactions and transactions</li><li>Collaborate with internal departments to ensure seamless service delivery</li><li>Provide product and service information to customers clearly and accurately</li><li>Follow up with customers to ensure their issues are fully resolved</li><li>Escalate complex issues to the relevant department when necessary</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>Previous customer service experience is a plus</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Familiarity with CRM systems, MS Office, and basic computer skills</li><li>Fluency in Urdu (both spoken and written preferred)</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Executive - Inbound

SAS Fairdeal PVT.ltd

Job Opportunity: Inbound Customer Service Representatives (CSRs) / OperatorsWe are hiring experienced Inbound Customer Service Representatives (CSRs) / Operators to work for a Taxi Company based in the United Kingdom.Job Title: Taxi Operator &amp; DispatcherLocation: PWD, RawalpindiJob Type: Full-Time (Shift-Based)Pay: PKR 300 &ndash; 400 per hourMaximum Hours/Week: 40 hoursJob Description:We are hiring a Taxi Operator &amp; Dispatcher to join our call center team based in PWD, Rawalpindi. This is a shift-based role with a maximum of 40 working hours per week. The ideal candidate must have prior experience dispatching and operating in the(UK) and be able to manage bookings, coordinate with drivers, and provide excellent customer service.Responsibilities<ul><li>Coordinate and schedule deliveries for drivers, ensuring optimal routes are taken.</li><li>Communicate effectively with drivers to provide updates and resolve any issues that may arise during delivery.</li><li>Maintain accurate records of deliveries, including tracking information and delivery confirmations.</li><li>Assist in heavy lifting and loading/unloading of goods as required.</li><li>Monitor vehicle performance and ensure that all vehicles are maintained in good working order.</li><li>Collaborate with team members to improve dispatch processes and enhance overall efficiency.</li></ul>Qualifications<ul><li>Previous experience as a Dispatch Operator or in a similar role is preferred.</li><li>Valid commercial driving licence is advantageous; experience as a van driver or delivery driver is a plus.</li><li>Strong communication skills, both verbal and written, to facilitate clear interactions with drivers and team members.</li><li>Ability to perform heavy lifting and maintain physical stamina throughout the shift.</li><li>Proficient in using dispatch software and technology for tracking deliveries.</li><li>Strong organisational skills with the ability to manage multiple tasks simultaneously.</li></ul>If you are passionate about logistics and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Dispatch Operator. Job Requirements: UK returnees preferred.Must have past experience in the UK and the ability to communicate effectively with people in the UK. Ability to adapt to and use a British accent. Fluent English speaking and writing skills required (preferably British English).Job Type: Full-timePay: Rs350.00 - Rs450.00 per hourApplication Question(s):<ul><li>Are you well aware and expert of ICABBI?</li></ul>Experience:<ul><li>Taxi Operator / Dispatcher: 1 year (Preferred)</li></ul>Work Location: In person

Taxi Operator & Dispatcher UK

Virikson Travel

We are looking for a confident and customer-oriented Inbound Sales Executive to handle incoming calls and inquiries from potential customers. The candidate will be responsible for understanding customer needs, providing information about our products/services, and converting leads into successful sales while ensuring a positive customer experience.Key Responsibilities:<ul><li>Handle inbound calls and respond to customer inquiries promptly and professionally.</li><li>Understand customer requirements and suggest suitable products/services.</li><li>Convert incoming leads into confirmed sales.</li><li>Maintain customer interaction records in the CRM system.</li><li>Provide accurate information about pricing, offers, and promotions.</li><li>Coordinate with the sales and operations team to ensure smooth order processing.</li><li>Achieve daily, weekly, and monthly sales targets.</li><li>Build long-term relationships with customers through quality service.</li></ul>Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent communication and listening skills.</li><li>Strong convincing and negotiation ability.</li><li>Confident personality with a sales-driven mindset.</li><li>Basic computer knowledge (CRM software experience preferred).</li><li>Prior experience in inbound sales or call center will be a plus.</li></ul>Benefits:<ul><li>Fixed salary + attractive commission/incentives.</li><li>Friendly and supportive team environment.</li><li>Growth and learning opportunities.</li><li>Performance-based bonuses.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthWork Location: In person

Customer Inbound Sales Representative

Emirates NBD

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 Lead a team of inbound agents within the customer relationship center to respond to clients&rsquo; inquiries within established guidelines and quality standards.
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 Develop &ndash; with the Service Manager &ndash; the weekly schedule for the inbound team to safely meet the traffic of incoming calls within the center.
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 Coordinate the daily scheduling of agents and effectively manage any deviations to the weekly schedule.
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 Supervise the day-to-day operations of the inbound team and provide any guidance and support when required.
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 Monitor the adherence of the inbound team to the agreed key performance indicators, service level agreements and quality standards.
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 Respond to and manage escalated calls, hard calls as well as regular calls during high traffic periods.
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 Supervise and ensure adherence of the inbound team to the floor rules and established procedures.
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 Monitor samples of the inbound team&rsquo;s call and provide guidance when required.
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 Contribute to the performance evaluation and propose development initiatives to support the achievement of a competent team.
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Inbound Team Leader

Ace Marketing

Ace MarketingFull Job Description * Candidates must have strong communication and leadership skills. * Proficiency in English.The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Qualifications<ul><li>Sales and Customer Support skills</li><li>Interpersonal Skills and Customer Satisfaction skills</li><li>Ability to work in a fast-paced environment</li><li>Experience in a call center or customer service role is a plus</li><li>Fluency in english is a must</li></ul>Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Outbound Customer Calling Representatives / CSR- (Fresh Graduates + Students)

Call Cafe

Call Cafe is currently looking for energetic and passionate Customer Service Representative. The Customer Service Representative will be responsible for ensuring customer satisfaction by promptly and efficiently responding to customer inquiries and concerns via phone.Location:fourtune tower 6th floor office 602 , shahrah e faisalResponsibilities:<ul><li>Communicate with customers via phone.</li><li>Provide knowledgeable answers to questions about products, pricing, and availability.</li><li>Collaborate with internal departments to meet customer needs.</li><li>Data entry in various platforms as required.</li></ul>Requirements:<ul><li>Fluency in English must</li><li>At least Intermediate level proficiency in English.</li><li>age must below 30.</li><li>6 months -1 years of customer service experience is desirable but not required.</li><li>Strong listening skills and the ability to multi-task.</li><li>must be graduated</li><li>Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.</li><li>Ability to work in a fast-paced environment and prioritize tasks.</li><li>Be able to work Night Shift</li></ul>Note: Freshers are encouraged to apply.Full-time in-house position Shift: Evening &amp; Nights 6 working days Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

International Inbound CSR

Riz Solutions

&quot;NOT WORK FROM HOME APPLY ONLY IF YOU CAN WORK FROM OUR OFFICE IN SOAN GARDENS&quot;Riz Solutions is based in Islamabad/Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.Job responsibilities include:<ul><li>Answering Inbound calls.</li><li>Taking the airport and local taxi bookings.</li><li>Booking over the phone, email or online and input data accurately into the software provided by the clients.</li><li>Providing a price quotation to the customers.</li><li>Responding to emails and live chat inquiries as required.</li><li>Deal with queries related to the company and bookings.</li><li>Create a positive brand image in front of the customers.</li><li>Respond to client inquiries promptly and professionally.</li><li>Liaise with clients, colleagues &amp; drivers, and always working for the best interest of the company.</li><li>Dispatch and distribute jobs in time and according to the company's procedure.</li><li>Punctual, reliable and responsible as per shift requirements.</li><li>Organized execution of daily tasks assigned by the company.</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a Taxi Cab Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Decent know-how of Taxi booking software.</li><li>Ability to multi-task and problem solving approach.</li><li>Knows Taxi dispatching.</li><li>Shift timings are mostly night shifts and you are expected to work on a ROTA.</li></ul>(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.*(Highly competitive remuneration will be offered as per your experience and abilities)*Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent

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