inbound customer service representative

Baudville Brands

<div></div><div><div>INBOUND CUSTOMER SERVICE REPRESENTATIVE I &amp; II</div>
<div></div><div>ABOUT THE OPPORTUNITY:</div>
<div><div>This role is responsible for delivering an exceptional customer experience across all Baudville Brands by handling inbound customer calls with accuracy, efficiency, and professionalism. The position focuses on answering product and order inquiries, entering and managing quotes and orders, resolving issues, and supporting sales objectives such as conversion, upselling, and average order value.
The individual in this role will follow established call flows, policies, and procedures while maintaining detailed documentation of customer interactions. Success requires strong problem‑solving skills, attention to detail, and the ability to build positive working relationships with customers and internal team members. This role also provides opportunities to support broader sales and sales support functions as business needs require.</div> 
</div>
<div></div><div>DUTIES AND RESPONSIBILITIES:</div>
<ul><li>Resolve all inbound customer inquiries promptly to completion.</li>
<li>Demonstrate strong customer focus and commitment to quality.</li>
<li>Follow all policies and procedures to ensure accuracy and consistency.</li>
<li>Problem-solve and handle escalated issues appropriately.</li>
<li>Achieve minimum expectations for upselling, average order value, and call conversion.</li>
<li>Ability to meet and exceed all monitoring criteria and utilize feedback for further development.</li>
<li>Ability to meet all department objectives and metrics for call handling.</li>
<li>Perform any sales support functions as needed</li>
<li>Obtain specific information and keep records of all customer communication in the NetSuite note fields.</li>
<li>Have knowledge of any and all brands and product lines to be able to efficiently and effectively communicate options and appropriate products to customers.</li>
<li>Establish and maintain working relationships with team members and those contacted within the course of the work day.</li>
<li>Support company, team and individual goals.</li>
<li>Support all areas within the sales suite as needed</li>
<li>Understand and carry out instructions and duties as assigned by leadership.</li>
</ul>
<div></div><div>IDEAL CANDIDATE TRAITS:</div>
 <ul><li>Proven ability to be detail-oriented</li>
 <li>Highly motivated and professional with excellent communication skills, highly confident and goal-oriented.</li>
<li>Strong computer skills and proficiency in Excel and Word, as well as the ability to display competency in our company software and products.</li>
<li>Well-developed sales and customer service skills, such as strong follow-through skills and attention to detail.</li>
</ul><div>LEVEL II:</div>
<ul><li>Expected to resolve more complex customer issues</li>
<li>Responsible for the overall maintenance and fulfillment of specialized job functions/channels</li>
<li>Efficiently and professionally assists other departments in cross-functional support, as needed</li>
<li>Demonstrates heightened mentorship and training skills for the development of team members</li>
</ul><div>KEY MEASURES OF SUCCESS:</div>
<ul><li>Must be highly detail-oriented in order to achieve a 99.7% accuracy rate or better for all entered orders.</li>
<li>Conversion rate of 30% or better.</li>
<li>Achieve the target for lines per order for Baudville and IDville Brands.</li>
<li>Contribution towards the department service level goal of answering each call within 15 seconds 92% of the time or greater.</li>
</ul><div>REQUIREMENTS:</div>
<ul><li>High School Diploma or equivalent</li>
<li>0-2 years business-to-business sales or equivalent experience desired. (Level I)</li>
<li>2-5 years of business-to-business sales or equivalent experience desired. (Level II)</li>
<li>The position is mainly sedentary. Must be able to work in an office environment. Requires attentiveness and computer operation for prolonged periods.</li>
</ul><div><div>Our Winning Culture Offers</div>
<div></div><ul><li>A world-class work environment:
<ul><li>West Michigan&rsquo;s 101 Best and Brightest Companies to Work for 18 times</li>
<li>National Best &amp; Brightest winner for 13 consecutive years</li>
<li>101 Best &amp; Brightest in Wellness winner 12 times</li>
<li>7-time Great Place to Work Certified&trade;. (https://www.greatplacetowork.com/certified-company/7012443)</li>
</ul></li><li>Performance-based compensation commensurate with experience including annual salary and discretionary bonus</li>
<li>Stability of a privately held, employee focused business with 41+ years of rich and diverse history</li>
<li>Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability</li>
<li>Company sponsored 401K with vested match</li>
<li>Tuition Reimbursement</li>
<li>Paid Parental Leave</li>
<li>Peer group of proven winners &ndash; ready to embrace the same and grow our successful business to new levels.</li></ul> 
<div></div><div>At Baudville Brands, we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one, please let us know.</div></div></div><div></div>

Inbound Customer Service

Foodshop

About Dialex SolutionsDialex Solutions is a customer support service provider specializing in professional call center solutions. We are currently expanding our operations and hiring dedicated Customer Service Representatives for an Inbound Taxi Booking Campaign.Job SummaryDialex Solutions is looking for enthusiastic and customer-focused Customer Service Representatives (CSR) to manage inbound calls for a taxi booking service. The representative will assist customers in booking taxis, confirming ride details, and providing accurate information to ensure a smooth and efficient booking experience.Key Responsibilities<ul><li>Answer incoming customer calls related to taxi booking services.</li><li>Assist customers in booking taxis and confirming ride details such as pickup location, destination, and timing.</li><li>Provide accurate information regarding taxi availability and estimated arrival time.</li><li>Maintain professional communication and customer satisfaction during each interaction.</li><li>Enter and update customer booking details in the system accurately.</li><li>Handle customer concerns or complaints and provide appropriate assistance.</li><li>Follow company guidelines and call center procedures.</li></ul>Requirements<ul><li>Minimum Matriculation</li><li>Strong communication skills in English (additional languages are a plus).</li><li>Basic computer skills and typing Skills</li><li>Ability to work in rotational shifts if required.</li><li>Strong problem-solving and customer handling skills.</li><li>Previous call center experience is Mandatory, British accent will be preferred</li></ul>Preferred Skills<ul><li>Active listening and patience with customers.</li><li>Ability to work under pressure.</li><li>Customer-focused attitude.</li><li>Quick learning and adaptability</li></ul>Benefits<ul><li>Competitive salary package</li><li>Overtime opportunities</li><li>Training and skill development</li><li>Friendly work environment</li></ul>How to Apply<ul><li>Interested candidates can submit their CV/Resume through lndeed.</li><li>Interested candidates can also submit their CV/Resume to: Careers@dialexsolutions.com</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative

Orient Biz Tech

Location: Lahore Job Type: Full-Time Shift Timing: 7:00 PM &ndash; 4:00 AMJob OverviewWe are seeking a motivated and results-driven Inbound Customer Sales Representative with Cable TV campaign experience to join our growing team. In this role, you will handle incoming customer calls, provide tailored solutions, and drive sales while delivering an excellent customer experience.Key Responsibilities<ul><li>Answer inbound calls from customers professionally and efficiently</li><li>Understand customer needs and recommend suitable Cable TV products/services</li><li>Upsell and cross-sell to maximize sales opportunities</li><li>Close sales and consistently meet or exceed targets</li><li>Maintain accurate customer records in the system</li><li>Provide exceptional customer service and build long-term relationships</li></ul>Requirements<ul><li>Mandatory: Prior experience in a Cable TV campaign (inbound sales preferred)</li><li>High school diploma or equivalent</li><li>Excellent English communication and interpersonal skills</li><li>Strong sales and negotiation abilities</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>Ability to work in night shift (7 PM &ndash; 4 AM)</li><li>Target-oriented with a positive attitude</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable commuting to Johar Town, Lahore, and working the night shift (7:00 PM &ndash; 4:00 AM)?</li><li>Do you have experience working on a Cable/TV campaign (US-based preferred)?</li></ul>Work Location: In person

Inbound Customer Sales Representative (Cable TV Campaign) – Night Shift

Job Summary: We are looking for a motivated Inbound Customer Sales Representative to handle incoming calls, assist customers, and close sales. The ideal candidate is confident, customer-focused, and goal-driven.Responsibilities:<ul><li>Answer inbound customer calls</li><li>Understand customer needs and recommend solutions</li><li>Close sales and meet targets</li><li>Maintain accurate records in the system</li></ul>Requirements:<ul><li>High school diploma or equivalent</li><li>Strong communication skills</li><li>Basic computer knowledge</li><li>Sales or customer service experience preferred</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable commuting to Johar Town, Lahore, and working the night shift (7:00 PM &ndash; 4:00 AM)?</li><li>Do you have experience working on a Cable/TV campaign (US-based preferred)?</li></ul>Work Location: In person

Inbound Sales Representative

UniTriTeam

<div><div><div><div><div>Job Title: Inbound/Outbound Phone Representative

Working Hours: Full-time EST (8AM to 5PM EST)

Position Summary

The Inbound/Outbound Phone Representative serves as the primary point of contact for patients over the phone. This role is responsible for answering incoming calls, placing outbound calls to new and existing patients, and providing accurate information regarding services, appointments, and medical marijuana certification requirements. The representative ensures patients receive a professional, compassionate, and seamless experience.

Key Responsibilities
<ul><li>Handle high-volume inbound calls, providing excellent customer service and resolving patient inquiries.</li></ul>
<ul><li>Place outbound calls to prospective and existing patients to schedule, confirm, and follow up on appointments.</li></ul>
<ul><li>Clearly explain company services, pricing, and patient requirements in a friendly and professional manner.</li></ul>
<ul><li>Accurately document all patient interactions in the CRM or scheduling system.</li></ul>
<ul><li>Manage appointment scheduling, rescheduling, and cancellations.</li></ul>
<ul><li>Follow call scripts and compliance guidelines to ensure consistent and accurate messaging.</li></ul>
<ul><li>Process patient payments over the phone when applicable.</li></ul>
<ul><li>Escalate complex issues or concerns to supervisors as needed.</li></ul>
<ul><li>Achieve performance goals including call handling time, scheduling conversion rate, and customer satisfaction.</li></ul>
<ul><li>Maintain confidentiality and adhere to HIPAA and company policies.</li></ul>

Qualifications
<ul><li>High school diploma or equivalent required; some college preferred.</li></ul>
<ul><li>1&ndash;2 years of experience in a call center, customer service, or sales role preferred.</li></ul>
<ul><li>Excellent verbal communication skills with a clear, professional phone manner.</li></ul>
<ul><li>Strong listening and problem-solving abilities.</li></ul>
<ul><li>Ability to multitask and work in a fast-paced environment.</li></ul>
<ul><li>Comfortable working with call center software, scheduling systems, and CRM platforms.</li></ul>
<ul><li>Reliable, goal-oriented, and adaptable to changing priorities.</li></ul>
<ul><li>Knowledge of HIPAA regulations and healthcare/customer service best practices is a plus.</li></ul> 
Qualities
<ul><li>High energy level and positive presence on the phone.</li></ul>
<ul><li>Excellent English with clear and concise communication.</li></ul>
<ul><li>Warm and engaging phone manner that makes patients feel comfortable.</li></ul>
<ul><li>Detail-oriented with strong note-taking and organizational skills.</li></ul>
<ul><li>Curious and proactive &ndash; asks thoughtful questions and seeks understanding.</li></ul>
<ul><li>Active listener who asks clarifying questions when needed.</li></ul>
<ul><li>Assertive yet compassionate, empathetic, and kind in interactions.</li></ul>

Performance Metrics
<ul><li>Average call handling time.</li></ul>
<ul><li>Appointment scheduling conversion rate.</li></ul>
<ul><li>Customer satisfaction score (CSAT).</li></ul>
<ul><li>Attendance and reliability.</li></ul> 
Why Join UniTriTeam

At UniTriTeam, we believe people make the difference. We support teams in the clinical

research space by providing global, remote talent that integrates seamlessly into your

workflow. You'll be part of a company that is mission-driven, people-first, and proud to

support breakthroughs in medicine. 

Perks &amp; Benefits
<ul><li>Flexible, fully remote work environment</li></ul>
<ul><li>Opportunities for professional development and growth</li></ul>
<ul><li>Collaborative and supportive company culture</li></ul></div></div></div></div></div>

Inbound/Outbound Phone Representative (PST/EST/CST Timezone)

Green Factor Insulation

Appointment Center Representative (Inbound + Outbound Calls | High Volume)Green Factor &ndash; Lawrence, KS $18&ndash;$22/hr + Performance Bonuses (Top Reps Earn $50k&ndash;$65k+)Job OverviewGreen Factor is hiring an Appointment Center Representative to handle high call volume and convert inbound and outbound leads into scheduled appointments.This is a fast-paced, performance-driven role. You&rsquo;ll be expected to manage a high number of calls, follow up consistently, and keep the schedule full.What You&rsquo;ll Do<ul><li>Handle 60&ndash;120 calls per day (inbound + outbound)</li><li>Convert incoming leads into booked appointments</li><li>Follow up on web leads, missed calls, and unsold estimates</li><li>Rehash prior opportunities to recover lost revenue</li><li>Enter accurate data into ServiceTitan CRM</li><li>Coordinate with the operations team to maintain a full schedule</li></ul>What Success Looks Like<ul><li>High booking rate on inbound and outbound opportunities</li><li>Fast response time on new leads</li><li>Consistent follow-up activity</li><li>Clean, accurate CRM entries</li></ul>Qualifications<ul><li>Experience in call center, appointment setting, or customer service</li><li>Comfortable handling high call volume daily</li><li>Strong communication and phone skills</li><li>Ability to handle rejection and stay productive</li><li>Organized and detail-oriented</li><li>Home service experience is a plus (HVAC, roofing, etc.)</li></ul>Compensation &amp; Growth<ul><li>$18&ndash;$22/hr starting base (based on experience)</li><li>Performance bonuses tied to results</li><li>Top performers earn $50k&ndash;$65k+</li><li>Advancement opportunities with pay increases based on performance</li></ul>Work Environment<ul><li>High-volume call environment</li><li>Structured systems and scripts in place</li><li>Performance-driven team culture</li></ul>Apply If You:<ul><li>Are comfortable being on the phone most of the day</li><li>Want a role where performance directly impacts your income</li><li>Are looking for growth in a fast-moving company</li></ul>Pay: $40,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>This role requires handling 60&ndash;120 calls per day (inbound + outbound).</li></ul>Are you comfortable with that pace? Briefly explain.<ul><li>You&rsquo;ll be calling back leads who didn&rsquo;t book and following up multiple times.</li></ul>How do you handle rejection and stay consistent?<ul><li>In a fast-paced role, how do you make sure your notes and data entry stay accurate?</li></ul>Work Location: In person

Appointment Center Representative (Inbound + Outbound Calls | High Volume)

IBSTEC

IBSTEC is hiring a professional and customer-focused Customer Support Representative for our inbound call center operations. This role is ideal for candidates with international call center experience who have strong communication skills and can provide excellent customer service in a fast-paced environment.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Resolve customer queries, complaints, and requests in a timely manner</li><li>Provide accurate information about products and services</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Update customer records and call details in the system</li><li>Follow company procedures and quality standards</li><li>Work effectively in rotational shifts</li></ul>Requirements<ul><li>Minimum 1 year of experience in an international call center</li><li>Excellent English communication skills (spoken and written)</li><li>Strong listening, problem-solving, and customer handling skills</li><li>Ability to work in rotational shifts</li><li>Basic computer skills and ability to use CRM systems</li><li>Positive attitude, punctual, and team player</li></ul>What We Offer<ul><li>Salary: PKR 60,000 &ndash; 80,000</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Training and development support</li><li>Stable full-time position</li></ul>Location: Gulberg V, Lahore Shift: Rotational ShiftsJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

CSR (Inbound) – International Call Center

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