inbound customer service representative

Orient Biz Tech

Job Summary: We are looking for a motivated Inbound Customer Sales Representative to handle incoming calls, assist customers, and close sales. The ideal candidate is confident, customer-focused, and goal-driven.Responsibilities:<ul><li>Answer inbound customer calls</li><li>Understand customer needs and recommend solutions</li><li>Close sales and meet targets</li><li>Maintain accurate records in the system</li></ul>Requirements:<ul><li>High school diploma or equivalent</li><li>Strong communication skills</li><li>Basic computer knowledge</li><li>Sales or customer service experience preferred</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable commuting to Johar Town, Lahore, and working the night shift (7:00 PM &ndash; 4:00 AM)?</li><li>Do you have experience working on a Cable/TV campaign (US-based preferred)?</li></ul>Work Location: In person

Inbound Sales Representative

Resurgent Capital Services, LP

<div>About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Summary:
The Bilingual Specialist I, Inbound Customer Service department is the voice of the company, assisting customers and authorized third parties through inbound and outbound calls. This role provides accurate account information, resolves inquiries, negotiates payment arrangements when appropriate, and ensures full compliance with state and federal regulations. The Specialist I delivers high quality customer experience through effective communication, empathy, investigation, and problem-solving while meeting productivity and quality standards.
Responsibilities:<ul><li>
Assist account owners or authorized individuals by providing accurate, timely information and resolving account-related inquiries</li><li>
Collect, document, and update account information during phone interactions</li><li>
Negotiate payment arrangements and collect payments when applicable</li><li>
Investigate account history, conversations, and documentation to determine appropriate resolutions</li><li>
Apply appropriate solutions including status updates, call routing, documentation, and follow-up actions</li><li>
Maintain integrity and accuracy of all systems through thorough documentation and updates</li><li>
Adhere to all federal, state, and company compliance requirements, including FDCPA regulations</li><li>
Contact consumers through inbound and outbound calls, including use of manual and auto dialers</li><li>
Maintain established levels of productivity, efficiency, and quality performance</li><li>
Achieve or exceed Quality Assurance and Internal Quality standards, with a minimum expectation of 97% across applicable audits and measures</li><li>
Effectively manage sensitive or emotional conversations with professionalism, objectivity, and empathy</li><li>
Perform administrative and other duties assigned by management</li></ul>
Work Schedules:<ul><li>
Our contact center operates 8am-9pm (Mon-Thurs), 8am-7pm (Fri), and 9am-5pm (Sat &amp; Sun)</li><li>
Customer Service Representatives will have a stable shift (does not vary week to week) resulting in 40 hours per week</li><li>
 Premium pay for shifts that include Mondays, Saturdays, and Sundays</li><li>
Examples of Current Shifts:<ul><li>
Monday-Thursday, 10:00am-9:00pm, Off Saturday's &amp; Sunday's</li></ul></li></ul>
Start Date:5/11/2026
Training Period: 5/11/2026-6/5/2026
Training Schedule: 8:30am-5:30pm Monday-Friday
Qualifications/Skills:<ul><li>
Bilingual (Spanish)</li><li>
Call center, customer service, collections, sales, telemarketing, or financial services experience preferred (not required)</li><li>
Strong verbal and written communication skills</li><li>
Ability to remain calm, professional, and empathetic during challenging interactions</li><li>
Payment negotiation experience preferred but not required</li><li>
Strong problem-solving, investigation, and analytical abilities</li><li>
Ability to quickly learn and apply a broad range of accounts and regulatory knowledge</li><li>
High attention to detail with excellent documentation practices</li><li>
Ability to work independently with minimal supervision</li><li>
Flexibility with job functions and scheduling</li><li>
Strong integrity, work ethic, and commitment to confidentiality</li><li>
Computer proficiency, including Microsoft Office and the ability to navigate multiple systems simultaneously</li><li>
Efficient and accurate data entry and typing skills</li><li>
Must become company-certified in FDCPA compliance</li></ul>
What We Offer:<ul><li>
Competitive Salary: Starting at $20.00-$21.00 per hour based on experience</li><li>
Monthly bonus: $600 on average with maximum potential of $1200 per month</li><li>
Eligible for Customer Service Representative leveling promotion as soon as 6 months</li><li>
Long term career growth &ndash; over 60% of all company openings are filled by internal promotion</li><li>
Annual merit increase based on performance</li><li>
Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions.</li><li>
On-site clinic with nurse practitioner</li><li>
Supplemental benefits including (but not limited to): parental leave, infertility &amp; adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance.</li><li>
Safe Harbor 401k plan with company contributions up to 4.5%.</li><li>
Casual work environment</li><li>
On-site fitness center</li><li>
Company paid downtown parking worth up to $1000 annually</li><li>
Opportunities to give back to the community by participating in civic and charity events with colleagues.</li><li>
Employee Referral Bonus Program</li><li>
Dependent Scholarship Program</li><li>
Tuition reimbursement program of up to $5000 annually (some restrictions apply)</li><li>
Special awards, contests, and ad-hoc incentives</li><li>
Ability to work with phenomenal talent and friendly team of professionals</li></ul>
Educational Requirements:<ul><li>
High school diploma or equivalent
</li></ul>Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.</div>

Bilingual Specialist I, Inbound Customer Service

サイネオス・ヘルス

<div><div><div>Updated: April 10, 2026 
Location: Dallas, TX, United States 
Job ID: 15158
<div><div>Not ready to apply? 
Join our Talent Network
</div></div><div>Description
You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.
You will:<ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul>
Essential Requirements:<ul><li>
High school diploma or equivalent</li><li>
Bilingual (English/Spanish)</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul>
Desired Requirements:<ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Willingness to work flexible hours, as needed</li></ul>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
 
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
7485 
400002491</div></div></div></div><div></div>

Bilingual Virtual Patient Support Specialist

Syneos Health Commercial Solutions

<div>Description
You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.
You will:<ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul>
Essential Requirements:<ul><li>
High school diploma or equivalent</li><li>
Bilingual (English/Spanish)</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul>
Desired Requirements:<ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Willingness to work flexible hours, as needed</li></ul>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
 
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
7485 
400002491</div>

CoreEdge Solution.

Customer Service Representative (Night Shift) &ndash; US ClientsCore Edge Solutions | Gulberg III, Lahore | On-Site | Full-TimeSalaryStarting from PKR 100,000/month<ul><li>Performance Bonuses</li><li>Company Transportation</li></ul>Join Our Growing TeamCore Edge Solutions is hiring a Customer Service Representative (CSR) for our night shift operations in Gulberg III, Lahore.If you have excellent English communication skills, enjoy helping people, and want to build a rewarding career with international clients, this is the perfect opportunity for you.As the voice of our brand, you&rsquo;ll support customers from the United States and global markets through calls, email, and live chat while delivering an outstanding customer experience.What You&rsquo;ll Do<ul><li>Handle customer interactions via calls.</li><li>Resolve customer concerns with professionalism, empathy, and confidence</li><li>Maintain accurate records of customer conversations in the CRM system</li><li>Coordinate with internal teams for quick issue resolution</li><li>Deliver a high-quality customer experience in every interaction</li><li>Build trust and strengthen long-term client relationships</li></ul>What We&rsquo;re Looking For<ul><li>Strong spoken and written English</li><li>Previous customer service / call center experience preferred</li><li>Experience dealing with US clients is a strong plus</li><li>Excellent listening and problem-solving skills</li><li>Ability to work comfortably in night shifts</li><li>Must be able to work on-site in Gulberg III, Lahore</li><li>Positive attitude, patience, and attention to detail</li></ul>Preferred Experience<ul><li>1+ year in customer service or call center</li><li>1 year of US client dealing experience preferred</li></ul>Why Join Core Edge Solutions?<ul><li>Market-competitive salary</li><li>Attractive performance-based bonuses</li><li>Company-provided transportation</li><li>Professional and growth-focused work environment</li><li>Career growth opportunities with international exposure</li><li>Continuous learning and skill development</li><li>Supportive team culture</li></ul>Apply NowIf you&rsquo;re passionate about customer service and want to grow with a fast-paced international company, we&rsquo;d love to hear from you.Apply today and start your career with Core Edge Solutions.Pay: From Rs100,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>Can you work Mon to Sat?</li></ul>Work Location: In person

Inbound Customer Support Representative – Night Shift / 100k Basic

DEFINITI LLC

<div>Description:

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what&rsquo;s next for their retirement plans.
PURPOSE OF POSITION
The Participant Service Center Representative (PSC Representative) provides outstanding customer service while handling incoming and outgoing phone calls, emails, and faxes for plan participants for assigned Definiti retirement plans. The PSC Representative assists with answering questions about account balances, helps to make withdrawals, transfer funds, or find additional resources.
PRIMARY DUTIES AND RESPONSIBILITIES<ul><li>
Maintaining a positive, empathetic, and professional attitude towards participants and clients always and fellow team members</li><li>
Take participant calls and provide accurate, satisfactory answers to their queries and concerns</li><li>
De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>
Respond promptly to participants after thoroughly researching their questions</li><li>
Collaborate with other call center professionals to improve customer service</li><li>
Proficient in handling participant phone calls for assigned retirement plans (i.e., Daily RK Plans, DB Plans, DC Plans with outside recordkeepers)</li><li>
Proficient on assigned systems and websites (i.e., Relius Participant Website, Relius DB Utilities, outside recordkeeper websites)</li><li>
Determining plan eligibility</li></ul>
Requirements:

COMPETENCIES REQUIRED<ul><li>
Basic knowledge of retirement plan services and daily recordkeeping</li><li>
Ability to stay calm when customers are stressed or upset</li><li>
Experience working with customer support</li><li>
Experience working with Microsoft Office applications</li><li>
Time management focus, with attention to deadlines and timelines</li><li>
A track record of consistently meeting and/or exceeding performance expectations</li><li>
Positive attitude and dedication to our client&rsquo;s needs</li></ul> 
EDUCATION AND QUALIFICATIONS<ul><li>
High school diploma or GED required</li><li>
Associates degree preferred</li><li>
Minimum 2 years customer service experience (financial services industry a plus)</li><li>
Defined Benefit or Defined Contribution experience preferred</li><li>
Bilingual - English/Spanish a plus</li></ul>
REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:<ul><li>
Ability to build rapport with others remotely while working productively with limited in-person interaction</li><li>
Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely</li><li>
Designate a quiet, and well-lit space free of as many distractions as possible</li><li>
Be online and available to work during designated business hours in local time zone</li><li>
Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus</li><li>
Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint</li></ul>
BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:<ul><li>
A virtual-first work philosophy for most jobs</li><li>
401(k) with up to 4% match</li><li>
Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn&rsquo;t accrue.</li><li>
12 paid holidays, 2 paid floating holidays, and your birthday is a holiday</li><li>
Paid Parental Leave</li><li>
A variety of medical, dental and vision plan options including Definiti subsidized premiums</li><li>
Company-paid life insurance and short-term disability insurance</li><li>
Bonus plan eligibility</li></ul></div>

Participant Service Center Representative - Inbound Call Center

AHU Technologies PVT Ltd

We are looking for a confident and energetic Female Outbound Call Center Representative to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, promoting products/services, generating leads, and maintaining strong customer relationships.Key Responsibilities:<ul><li>Make outbound calls to customers using a provided database</li><li>Promote company products and services effectively</li><li>Generate leads and schedule appointments or sales</li><li>Maintain accurate records of calls and customer information</li><li>Follow up with customers to ensure satisfaction and close sales</li><li>Achieve daily, weekly, and monthly targets</li><li>Handle customer inquiries professionally</li><li>Provide feedback on customer needs and market trends</li></ul>Requirements:<ul><li>Female candidates preferred</li><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>Prior call center or sales experience (preferred but not mandatory)</li><li>Excellent communication and interpersonal skills</li><li>Strong convincing and negotiation abilities</li><li>Basic computer knowledge (MS Office, CRM systems)</li><li>Ability to work in a fast-paced environment</li><li>Fluent in English (additional languages are a plus)</li></ul>Working Hours:<ul><li>Full-time (night shift) 7pm-4am</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary</li><li>Training and career growth opportunities</li><li>Friendly and supportive work environment</li></ul>Location:DHA PHASE 8, EX-PARK VIEW,LAHOREContact # 03454902977Pay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Outbound Call Center Representative (Female)

Search 10000+ Inbound customer service representative jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 inbound customer service representative jobs Near Me

Inbound Sales Representative

Bilingual Specialist I, Inbound Customer Service

Bilingual Virtual Patient Support Specialist

Bilingual Virtual Patient Support Specialist

Inbound Customer Support Representative – Night Shift / 100k Basic

Participant Service Center Representative - Inbound Call Center

Outbound Call Center Representative (Female)