incident coordinator

CommandLink

<div><p><b>About Command|Link</b></p><p></p><p><br>
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&amp;T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.</p><p></p><p><br>
Learn more about us here!</p><p></p><p><b><br>
This is a remote position open to candidates residing in the following states: </b>Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin</p><p></p><p><b><br>
About your new role:</b></p><p>
As a Service Desk Incident Coordinator at Command|Link, you will serve as a central operational point of coordination for incoming service incidents, support cases, and internal work assignments. Your role is critical in ensuring cases are properly triaged, prioritized, assigned, and advanced through the support lifecycle in alignment with service expectations and business impact.</p><p></p><p><br>
This position acts as the operational dispatcher for the Managed Services organization, helping ensure that incidents are directed to the appropriate Command|POD, engineer, or internal team based on severity, technical scope, customer impact, and workload. You will help maintain service flow, queue discipline, communication standards, and escalation awareness across the support environment.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Monitor incoming incidents, alerts, and service requests across ITSM and monitoring platforms; triage, categorize, and prioritize cases based on business impact, urgency, service type, and SLA risk.</li><li>
Identify and immediately escalate customer-impacting issues, service outages, or cases requiring urgent leadership visibility.</li><li>
Assign and dispatch incidents to the appropriate Command|POD, Managed Services Engineer, Lead Engineer, or supporting team, balancing workload to maintain response times and operational efficiency.</li><li>
Reassign or escalate cases as priorities shift, ownership is unclear, or progress stalls, maintaining real-time awareness of queue health and staffing gaps.</li><li>
Oversee open cases to ensure momentum toward resolution, proactively addressing aging tickets, missing updates, stalled work, and documentation gaps.</li><li>
Ensure high-quality handoffs between shifts or teams with clear notes, status updates, and defined next actions.</li><li>
Coordinate internal communication during high-priority or service-affecting incidents, engaging appropriate engineers and support teams, supporting bridge calls, and tracking action items as needed.</li><li>
Enforce case management standards, dispatch discipline, documentation expectations, and queue hygiene across service desk and managed services workflows.</li><li>
Identify inefficiencies in routing, backlog management, and escalation processes; recommend and support continuous improvement efforts, including maintaining runbooks and escalation paths.</li><li>
Partner cross-functionally with Managed Services, NOC, Engineering, Vendor Management, Customer Success, and leadership to ensure clear ownership, proper routing, and timely resolution of technical issues.</li></ul><p></p><p><b><br>
What you'll need for success:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Business, or a related field preferred; equivalent experience considered.</li><li>
2+ years of experience in service desk coordination, dispatch, incident management, NOC operations, or technical support administration, ideally within an MSP, telecommunications, or managed services environment.</li><li>
Familiarity with ITSM and ticketing platforms for case intake, assignment, tracking, and escalation, along with experience working in monitoring tools and alert-driven environments.</li><li>
General understanding of networking, SD-WAN, voice, connectivity, and managed service operations, with the ability to assess issue priority and route work effectively in a fast-paced support setting.</li><li>
Strong organizational skills with the ability to manage competing priorities while maintaining accuracy and documentation discipline.</li><li>
Clear and professional written and verbal communication skills, with the ability to remain calm and structured during service-impacting incidents.</li><li>
Demonstrated sense of urgency, operational accountability, and cross-functional collaboration across technical and non-technical teams.</li><li>
ITIL v4 Foundation or other relevant service management certifications preferred.</li></ul><p></p><p><b><br>
Why you'll love life at Command|Link</b></p><p>
Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success.</p><br>
<p></p><ul><li>
Room to grow at a high-growth company</li><li>
An environment that celebrates ideas and innovation</li><li>
Your work will have a tangible impact</li><li>
Generous Medical, Dental, and Vision coverage for full-time employees</li><li>
Flexible time off</li><li>
401k to help you save for the future</li><li>
Fun events at cool locations</li><li>
Free DoorDash lunches on Fridays</li><li>
Employee referral bonuses to encourage the addition of great new people to the team</li></ul><p></p><p><br>
Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.</p><p></p><p><br>
At CommandLink, we&rsquo;re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.</p><p></p><p><br>
AI tools are used only to assist in the evaluation process &mdash; they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.</p></div><p></p>

Service Desk Incident Coordinator

ibex

<div>
 The person holding this position will be responsible of managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services throughout the IBEX enterprise. Their main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible with the least impact on the business or the user as well as present technical-to-business translated reported to clients.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that the incidents and resolutions are properly executed and documented.
  </li>
  <li>
   Work on other projects/issues of low to medium complexity as assigned.
  </li>
  <li>
   Communicate with clients and partners to ensure clarity and uniformity in relaying any hindrance of operating procedures and processes via notifications.
  </li>
  <li>
   Triggers and ensures Management or Technical Escalation in case of technical crisis with close follow up on the escalation and continuous communication.
  </li>
  <li>
   He/she debriefs in real time and reports to management on the incident resolution.
  </li>
  <li>
   Provides a technical and customer impact analysis of every incident to set the appropriate incident priority, escalates blocking issues, and cooperates with Service Management and Account managers to support and provide problem direction to the technical teams.
  </li>
  <li>
   Continuously informs all stakeholders on the status of their problem through Incident Notification.
  </li>
  <li>
   Ensures and follows up SLA and pushes for a short MTTR (Mean Time to Repair) to reduce client impact.
  </li>
  <li>
   Draft and relay technically written reports for both business and technical audiences.
  </li>
  <li>
   Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications); ensuring and applying essential updates &amp; fixes.
  </li>
  <li>
   Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Key Performance Indicators
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimize Downtime/Maximize Uptime
  </li>
  <li>
   Frequency of Preliminary Incident Reports
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or above in Information Technology, Computer Science, Software Engineering or related field(s).
  </li>
  <li>
   Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Technical writing skills.
  </li>
  <li>
   Ability to facilitate, drive, orchestrate, and lead large diverse groups.
  </li>
  <li>
   Ability to understand and take charge of ongoing incidents and drive them towards resolution.
  </li>
  <li>
   Willingness to learn and grow.
  </li>
  <li>
   Able to handle crisis-situations and define priorities under pressure but within fixed procedures.
  </li>
  <li>
   General technical knowledge in Mobile Access, Core IT/Telco, software and services.
  </li>
  <li>
   Good analytical skills.
  </li>
  <li>
   Strong grasp on basic to intermediate computing/networking concepts.
  </li>
  <li>
   Ability to translate technical concepts into clear business driven reports detailing computing/disaster and other factors affected usual business operations.
  </li>
  <li>
   Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends).
  </li>
  <li>
   Strong grasp of ITIL (Information Technology Infrastructure Library).
  </li>
  <li>
   Ability to coordinate with team(s) of different skill set to share and obtain technical information.
  </li>
  <li>
   Ability to interact with senior management, external client organizations and vendors.
  </li>
  <li>
   Strong organizational skills, attention to detail and flexibility to multi-task across tasks with varying deadlines.
  </li>
  <li>
   Ability to comprehend Native North American, British or Neutral Language Accents.
  </li>
  <li>
   High energy, self-starter with bias for action and sense of urgency to deliver results.
  </li>
  <li>
   Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data.
  </li>
 </ul>
</div>


IMG/CMG Analyst

Capgemini Engineering

<div>
 <p>
  <strong>
   Get the future you Want !
  </strong>
 </p>
 <p>
  At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  As a Field Operations Manager, you will be based in Al Khobar and report to the Program Director. You will serve as a key driver of field execution, ensuring that day-to-day operations align with the Network Operations Center (NOC) to meet defined availability, reliability, and restoration targets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  In this role, you are responsible for the coordination of field activities and supporting service continuity:
 </p>
 <ul>
  <li>
   Incident Coordination: Support end-to-end incident responses by participating in technical bridges and coordinating with NOC, Field, RAN, Core, IP, and Cloud teams to ensure service restoration.
  </li>
  <li>
   Operational Execution: Oversee the incident lifecycle at a tactical level, ensuring tickets are assigned correctly and technical Root Cause Analysis (RCA) is completed for standard issues.
  </li>
  <li>
   Stakeholder Support: Facilitate communication between field teams and engineering to ensure operational alignment.
  </li>
  <li>
   Dispatch &amp; Triage: Ensure accurate triage and prioritization of field tasks, managing the dispatch of technicians in strict alignment with NOC workflows.
  </li>
  <li>
   Performance Reporting: Contribute to Major Incident Reports using "5 Whys" analysis and follow up on vendor escalations for patches or workarounds.
  </li>
  <li>
   Safety &amp; Compliance: Monitor field compliance with HSE (Health, Safety, and Environment) standards, LOTO procedures, and site access protocols.
  </li>
  <li>
   Process Improvement: Assist in updating technical procedures and field playbooks to improve restoration speed.
  </li>
  <li>
   Proactive Maintenance: Utilize NOC analytics and dashboards to coordinate routine maintenance and prevent recurring failures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Profile
  </strong>
 </p>
 <ul>
  <li>
   Operational Experience: 3+ years of experience in telecom field operations or incident coordination.
  </li>
  <li>
   Technical Knowledge: Solid understanding across RAN, Core (EPC/IMS/5GC), and Transport (IP/MPLS, MW/Optical).
  </li>
  <li>
   Infrastructure Familiarity: Technical knowledge of Fiber/FTTx, site power systems, and active network hardware troubleshooting.
  </li>
  <li>
   SLA Awareness: Working knowledge of SLA frameworks, KPI dashboards, and RCA methodologies.
  </li>
  <li>
   Documentation: Ability to follow and update SOPs, technical standards, and workflow documentation.
  </li>
  <li>
   Communication: Effective communication skills for influencing cross-functional technical teams and vendors.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   Relevant industry certifications: ITIL, CCNA, JNCIA, or Lean Six Sigma.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Love Working With Us
  </strong>
 </p>
 <ul>
  <li>
   A hands-on role where your technical coordination directly improves network stability.
  </li>
  <li>
   Access to a modern, data-driven NOC ecosystem with clear pathways to develop leadership capabilities.
  </li>
  <li>
   A collaborative environment focused on operational excellence and continuous improvement.
  </li>
 </ul>
 <p>
 </p>
</div>


Field Operations Manager - Network Operations Center

VS Hospitals

<p>Job Title: <b>OPD &amp; IPD Coordinator</b></p><p>Experience: 1&ndash;2 Years (Hospital Experience Preferred)</p><p>Qualification:Any Graduate (Preferably Hospital Administration / Healthcare background)</p><p>Job Responsibilities:</p><p>Appointment booking with doctors (OPD)</p><p>Follow-up of OP patients</p><p>Tracking and follow-up of OP to IP conversions</p><p>Daily visit and coordination of in-patients admitted through referral sources</p><p>Maintain patient records and reports</p><p>Skills Required:</p><p>Good communication skills</p><p>Basic computer knowledge</p><p>Coordination and follow-up skills</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

OPD & IPD Coordinator

US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Victim Witness Coordinator

Aga Khan University

<div><div>Coordinator, Safety &amp; Security - (260000LD)</div><div><div><br>
</div><div><b>Coordinator, Safety &amp; Security</b></div><br>
<div></div>
<div><b>Entity: </b>Aga Khan University</div><br>
<div></div>
<div><b>Location: </b>Karachi, Pakistan.</div><br>
<div></div>
<div><b>Introduction to the Aga Khan University:
</b></div><div>The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.</div><br>
<div></div>
<div><b>Job Role / Responsibilities:</b></div><br>
<div></div>
<p>Reporting to the Manager Security Operations, you will be responsible to ensure safe and secure environments at campus during the assigned shift through effective visitor control, emergency response, incident investigation, traffic control, campus patrolling, conflict resolution and as per the guidelines and expectation provided/communicated by the Manager Security.</p>
<p>Specifically, you will be responsible for:</p>
<ul><li>Liaise with Manager for the daily security program and carryout routine checks as directed.</li>
<li>Exercise effective Control/Supervision over his shift and correct deployment of force by taking regular rounds and spot checks.</li>
<li>Ensures that response to security requirements outside of the daily program and emergencies/ incidents is in accordance with the laid down policies, procedures and protocols.</li>
<li>Responsible for the implementation of SOPS/Policies &amp; Procedures on daily basis through understanding of the same, providing training to security staff and spot checks.</li>
<li>Supervise the smooth functioning of Security Control and maintenance of prescribed documents by physical inspection/ examination during his shift.</li>
<li>Advice Administrator On Call on Safety &amp; Security issues on as required basis.</li>
<li>Investigate incidents, prepares preliminary investigation report with recommendations by inspecting scene of incident and examination of witnesses.</li>
<li>Assist the Department Training Coordinator in imparting Training to security groups under command.</li>
<li>Supervise Quality initiatives/ CQI projects of security groups under his command.</li>
<li>Check Log Books, Orders and deployment, weapon and ammunition physical state at Security Control and ER.</li>
<li>Ensure visitor control and ushering out procedures during B &amp; C shifts.</li>
<li>Effective monitoring of SGs through supervisors, spot checks and through CCTV.</li>
<li>Ensure traffic management throughout the campus during assigned shift.</li>
<li>Strategies / Laying out traps for undesired persons involved in undesired activities</li>
<li>Implement loitering policy after ushering out at night through patrolling/spot checks.</li>
<li>Solve Security problem of AKU and satellite location such as phlebotomy, IED, CMS and FAS.</li>
<li>Act as Manager Security Operations in his absence as and when appointed by Director S&amp;S.</li>
<li>Take over the responsibilities of the disaster control officer in any emergency at AKU during the shift till the time the disaster control team takes over.</li>
<li>Ensure emergency recall of staff under supervision for emergency duty.</li>
<li>Conduct training session of staff under supervision as well as other departments on security aspects.</li>
<li>Cover the departmental events being conducted in campus.</li>
<li>Any other task assigned by the Manager / Director Safety &amp; Security</li></ul><br>
</div><div></div><div>
<div></div><div><b>Eligibility Criteria / Requirements:</b></div>
<ul><li><div>Graduate from HEC recognized University.
</div></li><li><div>Retired Armed Forces Officer equivalent to Captain/Major rank with minimum of 7 &ndash; 10 years&rsquo; experience.</div>
</li><li><div>At least 3 years of experience of serving in a corporate security setup.</div>
</li><li><div>Termination on disciplinary grounds/ Moral turpitude not acceptable.</div>
</li><li><div>Withdrawal from Military Academy on any ground not acceptable.</div>
</li><li><div>Excellent communication skills in English &amp; Urdu (knowledge of local languages will be preferred).</div>
</li><li><div>Good computer and Microsoft office skills.</div>
</li><li><div>Excellent Investigation and report writing skills.</div><br>
</li></ul></div><p></p><div>Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 18/02/2026, 6:49:28 AM</div><div>
Closing Date: 25/02/2026, 12:59:00 PM</div></div>

Coordinator, Safety & Security

Duruper

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The SHES Technical Coordinator will support the SHES Department in implementing and maintaining Safety, Health, Environment, and Security (SHES) systems in line with project standards, client requirements, and regulatory obligations. The role focuses on technical coordination, documentation control, compliance monitoring, and supporting risk management and audit activities while acting as a key interface between client, contractors, and project teams.
 </p>
 <p>
  <strong>
   Roles &amp; Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Facilitate the implementation of SHES processes, procedures, and systems as per project standards and contractual requirements.
  </li>
  <li>
   Act as a technical liaison between the client and contractors to address SHES-related issues and ensure timely resolution.
  </li>
  <li>
   Support contractor SHES teams in aligning their safety plans, procedures, and activities with project SHES standards.
  </li>
  <li>
   Review and maintain SHES technical documentation including procedures, method statements, risk assessments, and compliance records.
  </li>
  <li>
   Prepare and submit SHES reports, presentations, statistics, and performance metrics related to audits and inspections.
  </li>
  <li>
   Manage and update SHES registers such as Incident Reports, Corrective Actions, Training Records, and Equipment Inspection logs.
  </li>
  <li>
   Conduct SHES audits, inspections, and evaluations to verify compliance and identify improvement opportunities.
  </li>
  <li>
   Support identification, assessment, and mitigation of SHES risks associated with project activities.
  </li>
  <li>
   Review technical risk assessments (HAZID, HAZOP, JSA, etc.) and ensure implementation of recommended control measures.
  </li>
  <li>
   Provide technical support during incident investigations, including root cause analysis and corrective/preventive action tracking.
  </li>
  <li>
   Coordinate site training programs, documentation control, and compliance records.
  </li>
  <li>
   Ensure proper communication of SHES technical requirements to all stakeholders.
  </li>
 </ul>
 <p>
  <strong>
   Mandatory Requirements
  </strong>
 </p>
 <ul>
  <li>
   NVQ Level 5 in SHES / Safety OR Post Graduate Diploma / Degree in Safety, Engineering, or related discipline.
  </li>
  <li>
   Minimum 10 years of experience in SHES coordination, technical safety, or compliance roles in construction, EPC, or industrial projects.
  </li>
  <li>
   Strong knowledge of SHES documentation systems, audits, and regulatory compliance.
  </li>
  <li>
   Experience in risk assessment methodologies (HAZID, HAZOP, JSA).
  </li>
  <li>
   Reporting to: SHES Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


SHES Technical Coordinator

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