incident manager

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE</p>
<p>
To oversee and manage the Security Operations Center (SOC) related activities including, threat monitoring, triage and response to develop detailed root cause analysis and escalate for emergency response as per the approved process.</p><br>
<p>
</p><p>Description</p>
<p>
Security Incident Response Management</p>
<p>
1. Provide management oversight for the identification, triage and response of events or incidents of apparent security breaches to maintain the security posture.
</p><p>2. Conduct Security event analysis reporting on activities through regular scheduled reporting and communications in order to highlight the main incidents and events.
</p><p>3. Identify and handle incidents, which need special attention or escalation to secure the overall bank&rsquo;s security and mitigate potential risks.
</p><p>4. Direct the creation and maintenance of incident response run books of the Analysts team run-books.</p>
<p>
5. Act as a lead throughout incident scenarios and provide subject matter expertise in cybersecurity incident response to facilitate the investigation and root cause analysis.</p>
<p>
6. Ensure proper reporting for daily, monthly, quarterly and annual security posture, SOC and executive reporting and dashboards.</p>
<p>
7. Recommend security solutions based on security postures and gaps identified.</p>
<p>
8. Manage communication with other departments to facilitate investigation process.</p>
<p>
9. Develop and update SLA between SOC and other departments when required and maintain SLA.</p>
<p>
Strategy</p>
<p>
10. Participate in the formulation and implementation of the Security Operations Center Department strategy to ensure the alignment with CIB strategy</p>
<p>
Policies, Processes and Procedures</p>
<p>
11. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant procedural/legislative requirements are carried out.</p>
<p>
Day-to-day Management</p>
<p>
12. Supervise the day to day operations of the Incident Management &amp; Response team providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards</p>
<p>
Supervision</p>
<p>
13. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures</p>
<p>
Compliance</p>
<p>
14. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<ul><li> Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent</li></ul>
<ul><li> Minimum 8 - 10 years of experience in IT Security or related fields</li></ul>
<ul><li> Strong understanding of incident handling procedures
</li></ul><ul><li> Experience with packet and log analysis using commercial and open source tools</li></ul>
<ul><li> Recommended Certifications:</li></ul>
<p>
o Certified Information Systems Security Professional (CISSP)</p>
<p>
o Certified Information Security Manager (CISM)</p>
<ul><li> Mandatory Certification:</li></ul>
<p>
o GIAC Certified Incident Handling (GCIH)</p><br>
<p></p>
<p>
Skills</p>
<ul><li> Very good command of English and Arabic language</li></ul>
<ul><li> Very good Analytical skills</li></ul>
<ul><li> Very good Communication skills</li></ul>
<p>
Very good MS Office skills<br>
</p><div>
</div></div><div>Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 2</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SECURITY INCIDENT RESPONSE MANAGER

Openkyber

<div><p><b>Role Overview,</b> The SOC Lead / Incident Manager will oversee 24x7x365 Security Operations Center (SOC) functions for the Congressional Budget Office vSOC program. This role requires strong leadership in incident response, SLA enforcement, and team management, with hands-on expertise in Microsoft Sentinel and Defender environments. The SOC Lead will serve as the escalation authority, ensuring operational excellence, audit readiness, and compliance with federal frameworks such as NIST SP 800-53 and FISMA .</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Lead Tier I/II/III SOC operations with full escalation authority.</li>
<li>Enforce SLA-driven performance standards ( 15 min triage, 1 hr investigation, 2 hr escalation).</li>
<li>Oversee the incident lifecycle from triage through investigation, response, and closure.</li>
<li>Act as incident commander during high-severity events, coordinating stakeholder communication.</li>
<li>Review and approve incident classifications, escalations, and remediation actions.</li>
<li>Conduct daily/weekly operational reviews, tracking incident trends and performance metrics.</li>
<li>Collaborate with engineering teams to improve detection rules and reduce false positives.</li>
<li>Ensure all incidents are documented and audit-ready for compliance assessments.</li>
</ul><p><b>Required Skills &amp; Qualifications</b></p>
<ul><li>8 10+ years of experience in SOC operations and incident management .</li>
<li>Strong expertise in Microsoft Sentinel, Defender XDR , and SIEM/SOAR platforms (Splunk, QRadar, ELK).</li>
<li>Proven ability to lead cross-functional SOC teams and enforce SLA compliance.</li>
<li>Hands-on experience with ServiceNow, Jira, Power BI, KQL, and Log Analytics .</li>
<li>Deep knowledge of NIST SP 800-53, NIST 800-61, FISMA, and FedRAMP frameworks.</li>
<li>Certifications (Preferred / Mandatory) CISSP (Certified Information Systems Security Professional) GIAC (GCIH / GCIA / GCFA) Microsoft Certified: Security Operations Analyst (SC-200) ITIL / PMP (optional but valuable for governance)</li>
</ul><p>PALNAR, the trade name of Palayekar Companies Inc. founded in 1997, delivers global software and technology services. Headquartered in Cranbury, New Jersey - United States, with operations in India (Noida and Goa), OpenKyber provides software consulting, development, IT Support service and ongoing technology support worldwide.</p>
<p><b>For applications and inquiries, contact:</b> hirings@openkyber.com</p></div>

SOC Manager

PROZ TECHNOLOGIES

<p>Hello,<br/>Greetings from Proztec Qatar! I hope everything is going well with you.</p><p><b>JOB DESCRIPTION</b></p><p>The Service Operations Manager is responsible for overseeing day-to-day IT operations and acting as a technical advisor across all customer environments. This role ensures smooth incident management, operational efficiency, and service continuity while maintaining high standards of performance and reporting. The Service Operations Manager plays a key role in managing operational teams, resolving technical issues, and ensuring adherence to ITSM best practices.</p><p><b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>Supervise daily IT operations across all customer environments</li><li>Act as a technical advisor for resolving complex operational and system issues</li><li>Manage Incident, Problem, and Operations processes in line with ITIL practices</li><li>Monitor system performance, availability, and service health</li><li>Ensure timely resolution of incidents and minimize service disruptions</li><li>Lead operational teams and coordinate with support functions</li><li>Prepare and present operational reports, dashboards, and performance metrics</li><li>Drive continuous improvement initiatives in service operations</li><li>Ensure compliance with operational procedures and governance standards</li><li>Collaborate with stakeholders to enhance service quality and efficiency</li></ul><p><b>SKILLS &amp; ABILITIES</b></p><ul><li>Strong expertise in Incident &amp; Operations Management</li><li>Solid understanding of ITSM frameworks (ITIL)</li><li>Ability to troubleshoot and resolve complex technical issues</li><li>Strong leadership and team coordination skills</li><li>Excellent reporting and analytical capabilities</li><li>Effective communication and stakeholder management skills</li></ul><p><b>POTENTIAL BACKGROUND</b></p><ul><li>Minimum <b>7+ years of experience</b> in IT Operations / Service Operations</li><li>Experience managing enterprise IT environments and support teams</li><li>Proven experience in incident management and operational governance</li><li>Exposure to multi-vendor environments is an advantage</li></ul><p><b>CERTIFICATIONS (MANDATORY/PREFERRED)</b></p><ul><li>ITIL v4 Intermediate (Mandatory)</li><li>COBIT (Preferred)</li></ul><p><b>LANGUAGE REQUIREMENT</b></p><ul><li>Arabic or Non-Arabic Speaker</li></ul><p><b>WORK LOCATION</b></p><ul><li>Onshore &ndash; Qatar</li></ul><p><b>SOFT SKILLS</b></p><ul><li>Strong problem-solving and decision-making abilities</li><li>Ability to work under pressure and manage critical incidents</li><li>Proactive approach to operational challenges</li><li>Strong ownership and accountability</li><li>Excellent coordination and communication skills</li></ul><p>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.</p><p>Job Type: Full-time</p><p>Pay: QAR15,000.00 - QAR18,000.00 per month</p><p>Work Location: In person</p>

Service Operations Manager

Vontier

<div><p><b>INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)</b></p><p>
The Applications Support Manager for MDBS will lead the support, maintenance, and continuous improvement of MDBS &mdash; the sales and franchise operations application used by Matco franchisees. This role is responsible for ensuring high availability, excellent user experience, timely incident resolution, effective change management, and close collaboration with product, development, and franchise stakeholders to maximize system reliability and business value.</p><p><b>
This is an </b><b>on-site</b><b> role located in Stow, Ohio.</b></p><p><b>
Key responsibilities</b></p><ul><li>
Lead and manage the day-to-day application support team that provides Tier 1&ndash;3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff.</li><li>
Serve as primary escalation point for critical incidents affecting franchise sales, ordering, pricing, commissions, and reporting; coordinate incident response and communicate status to stakeholders.</li><li>
Track, prioritize, and oversee resolution of support tickets and defects using the ticketing system; ensure SLA and KPI targets are met.</li><li>
Own operational procedures for deployment, maintenance windows, backups, monitoring, and rollback for MDBS updates.</li><li>
Collaborate with product managers, business analysts, and franchise operations to translate business requirements into supportable changes and to validate fixes.</li><li>
Manage integrations between MDBS and third-party systems (POS, ERP, payment processors, inventory systems) and work with integration partners to resolve issues.</li><li>
Establish and maintain runbooks, knowledge base articles, troubleshooting guides, and training materials geared to franchise users and support staff.</li><li>
Implement and maintain monitoring, alerting, and observability around MDBS application health, performance, and usage trends.</li><li>
Drive continuous improvement initiatives to reduce incident volume, mean time to resolution (MTTR), and recurring defects.</li><li>
Plan and manage on-call rotations, after-hours support, and incident postmortems; drive remediation and prevention actions.</li><li>
Manage vendor relationships for SaaS components, hosting, or third-party modules used by MDBS; evaluate vendor performance and escalations.</li><li>
Hire, coach, and develop support team members; conduct performance reviews and set team goals.</li><li>
Ensure compliance with relevant data security, privacy, and franchise contractual obligations.</li><li>
Provide regular reporting and dashboards to senior leadership on system health, ticket trends, release readiness, and improvement initiatives.</li></ul><p><b>
WHO YOU ARE (Qualifications)</b></p><p><b>
Required qualifications and experience</b></p><ul><li>
8+ years of experience in applications support, application management, or technical operations, including at least 5 years in a people-leadership role.</li><li>
Hands-on experience supporting business-critical sales or franchise management systems, ideally in retail, distribution, or franchise networks.</li><li>
Solid understanding of application architectures, integrations (APIs, ETL), databases (SQL), and web/mobile application support.</li><li>
Experience with incident management, change control, release management, and ITIL or similar operational frameworks.</li><li>
Proven ability to lead cross-functional incident response and communicate effectively with technical and non-technical stakeholders, including franchise owners.</li><li>
Strong analytical and problem-solving skills; ability to triage complex issues under pressure.</li><li>
Experience with monitoring and observability tools (e.g., New Relic, Datadog, Splunk) and ticketing/ITSM tools (e.g., Jira Service Management, ServiceNow).</li><li>
Excellent customer service orientation, with demonstrated ability to build trust with franchise partners and internal stakeholders.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field, or equivalent experience.</li></ul><p><b>
Desired skills and certifications</b></p><ul><li>
Experience with POS, order management, or commission/compensation systems.</li><li>
Familiarity with cloud hosting platforms (AWS, Azure) and CI/CD pipelines.</li><li>
Knowledge of data privacy, PCI compliance, or franchise contractual requirements.</li><li>
Certifications: ITIL Foundation, PMP or equivalent, SQL certifications, relevant vendor certifications.</li></ul><p><b>
Key performance indicators (KPIs)</b></p><ul><li>
Mean time to acknowledge and resolve incidents (MTTR).</li><li>
Percentage of incidents resolved within SLA.</li><li>
First-contact resolution rate for Tier 1 support.</li><li>
Number of recurring issues reduced per quarter.</li><li>
System uptime/availability for MDBS (target agreed with stakeholders).</li><li>
Customer satisfaction score (CSAT) from franchisee support interactions.</li><li>
Time to deploy critical fixes and quality of post-release metrics.</li></ul><p><b>
Working environment and expectations</b></p><ul><li>
Role may require occasional after-hours support and on-call rotation to handle critical incidents impacting franchise sales.</li><li>
Frequent stakeholder communication with franchise operations, product teams, and external vendors.</li><li>
Willingness to travel to regional franchise offices or meetings as needed.</li></ul><p><b>
Success profile &mdash; what success looks like in 6&ndash;12 months</b></p><ul><li>
Stabilized incident trend with a measurable reduction in repeat incidents and improved MTTR.</li><li>
Clear runbooks, knowledge base, and onboarding materials in place for franchisees and new support hires.</li><li>
Reliable monitoring and alerting configured that detect issues before they affect franchise sales.</li><li>
Strong relationships with franchise stakeholders and a predictable release/change process that minimizes disruption.</li></ul><p>
#LI-LP1#LI-Hybrid #LI-Onsite #findyourpath #fuelyourpassion</p><p>
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*</p><p><b>
Disclaimer:</b> The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant&rsquo;s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.</p><p><b>
WHO IS MATCO</b><br>
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.<br>
<br>
<b>BENEFITS</b><br>
Annual bonuses/incentives (depending on position)<br>
Immediate company benefits (medical, dental, vision, life, etc.)<br>
401k with company match<br>
401k defined contribution after 1 year of service<br>
High level of employee engagement<br>
Walking path and gym equipment onsite<br>
Food trucks on site during the summer<br>
Dress for your day - every day casual/jeans<br>
Employee discounts<br>
15 days vacation + 4 floating holidays + 8 paid holidays<br>
Paid maternity &amp; paternity leave<br>
Tuition reimbursement<br>
Student loan payment assistance<br>
Hybrid work environment (2 days remote)<br>
Annual Day of Caring for employees to volunteer<br>
Discounts on tools<br>
Annual team building events</p><p><b>
WHO IS VONTIER</b><br>
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.</p><p>
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.<br>
<br>
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com<br>
<br>
<b>At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.</b><br>
<br>
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.<br>
<br>
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.<br>
<br>
<b>Together, let&rsquo;s power the way the world moves!</b></p>
&quot;Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.&quot;</div>

Applications Support Manager

Caesars Entertainment

<p></p><div><div><div><div><div><div><div><div><p><b>WE ARE CAESARS</b><br>
<br>
At Caesars Entertainment, our Mission, Vision &amp; Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision &amp; Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.<br>
<br>
<b>Our Mission</b>: &ldquo;Create the Extraordinary&quot;<br>
<b>Our Vision</b>: &ldquo;We create spectacular worlds that immerse, inspire and connect you. We don&rsquo;t perform magic; we create it with excellence.&rdquo;<br>
<b>Our Values</b>: &ldquo;Blaze the Trail, Together We Win, All-In on Service&rdquo;<br>
<br>
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.</p></div>
</div></div></div></div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>JOB SUMMARY</b></h2>
<div><div>The Business-Critical Operations (BCO) Agent is a high-impact operational role responsible for ensuring the stability, resilience, and continuity of enterprise systems through expert management of major incidents and frontline service support. This role combines incident leadership with direct end-user support, driving rapid resolution of business-critical disruptions while upholding governance standards and cybersecurity protocols. The BCO Agent plays a vital role in incident coordination, stakeholder communication, and continuous service improvement; directly influencing operational performance and customer experience across IT functions.</div></div>
</div></div><div><div><h2 class="jobSectionHeader"><b>HOW YOU WILL CREATE THE EXTRAORDINARY</b></h2>
<div><div><div><p><b>Incident &amp; Service Desk Management</b></p></div><div><ul><li><div>
Monitor systems and tools (e.g., Dynatrace, ServiceNow, xMatters) to proactively detect potential major incidents.</div></li></ul></div><div><ul><li><div>
Initiate immediate response and mobilize cross-functional resources upon incident detection.</div></li></ul></div><div><ul><li><div>
Classify and prioritize incidents using the IT Incident Severity Matrix.</div></li></ul></div><div><ul><li><div>
Lead and coordinate incident response efforts, ensuring timely stakeholder communication and executive-level updates.</div></li></ul></div><div><ul><li><div>
Document incident details, actions taken, and resolution outcomes.</div></li></ul></div><div><ul><li><div>
Provide direct support to employees for technology-related issues, including password resets and account unlocks in Active Directory and other systems.</div></li></ul></div><div><ul><li><div>
Appear on camera to assist with identity validation of employees when required.</div></li></ul></div><div><ul><li><div>
Ensure timely communication and resolution of incidents and service requests.</div></li></ul></div></div><div><div><ul><li><div>
Uphold SLAs and follow all process steps diligently.</div></li></ul></div><div><ul><li><div>
Collaborate with end users to understand and resolve issues effectively.</div></li></ul></div><div><ul><li><div>
Uphold departmental policies and procedures in partnership with managers and directors.</div></li></ul></div><p></p><div><p><b><br>
Governance &amp; Reporting</b></p></div><div><ul><li><div>
Ensure compliance with incident lifecycle processes: identification, updates, resolution, and downgrades.</div></li></ul></div><div><ul><li><div>
Maintain accurate records of incident activities and contribute to process improvement initiatives.</div></li></ul></div><div><ul><li><div>
Actively monitor team queues and ensure complete documentation of incident tickets.</div></li></ul></div><div><ul><li><div>
Review support incidents for process gaps and recommend improvements.</div></li></ul></div><div></div><div><div><b><br>
Cross-Functional Collaboration</b></div></div><div></div><div><ul><li><div><br>
Partner with Stakeholders, IT Operations, Infrastructure, and Support teams to manage incident resolution.</div></li></ul></div><div><ul><li><div>
Coordinate with Security, Compliance, Customer Support, and Service Delivery teams.</div></li></ul></div><div><ul><li><div>
Liaise with external vendors and third-party providers involved in incident resolution.</div></li></ul></div><div><ul><li><div>
Communicate directly with stakeholders to provide status updates and collaborate on issue resolution.</div></li></ul></div><div><ul><li><div>
Establish and maintain strong working relationships across teams.</div></li></ul></div></div></div><br>
<p></p>
</div></div><div><div><h2 class="jobSectionHeader"><b>WHAT YOU WILL NEED</b></h2>
<div><div><div><p><b>WHAT YOU WILL NEED</b></p></div><div><ul><li><div>
Must be 21 years of age or older</div></li></ul></div></div><div><div><ul><li><div>
Proficient in English verbal and written</div></li></ul></div><div><ul><li><div>
Strong verbal and written communication skills.</div></li></ul></div><div><ul><li><div>
1 to 3 years of high-volume incident management experience.</div></li></ul></div><div><ul><li><div>
Previous help desk or service desk experience preferred.</div></li></ul></div><div><ul><li><div>
Proficiency with monitoring and ITSM tools such as Dynatrace, ServiceNow, and xMatters.</div></li></ul></div><div><ul><li><div>
Excellent organization, time management, and attention to detail.</div></li></ul></div><div><ul><li><div>
Ability to thrive in a fast-paced, 24x7 operational environment.</div></li></ul></div><div><ul><li><div>
Familiarity with cybersecurity protocols and identity validation practices.</div></li></ul></div><div></div><div><p><b><br>
ADDITIONAL REQUIREMENTS</b></p></div><div><ul><li><div>
Flexible to work various shifts, weekends, and holidays</div></li></ul></div></div></div>
</div></div></div></div></div></div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>ABOUT US</b></h2>
<div>At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars&reg;, Harrah's&reg;, Horseshoe&reg; and Eldorado&reg; brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.<br>
<br>
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values &ndash; Together We Win, All In On Service and Blaze the Trail &ndash; every day. Our mission, &ldquo;Create the Extraordinary&rdquo;. Our vision, &ldquo;Create spectacular worlds. That immerse, inspire and connect you. We don&rsquo;t perform magic; we create it with excellence. #WeAreCaesars&rdquo;. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.</div><br>
</div></div></div></div></div></div><div><div><div><div><div><p><b>TOGETHER WE WIN</b><br>
<br>
We believe in delivering family-style service&mdash;an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.<br>
<br>
<b>DISCLAIMER</b><br>
<br>
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.<br>
<br>
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.<br>
<br>
<b>ADA</b><br>
<br>
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals&rsquo; religious beliefs or practices.<br>
<br>
<b>EQUAL EMPLOYMENT OPPORTUNITY</b><br>
<br>
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person&rsquo;s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.</p></div></div></div></div></div></div></div></div><p></p>

BCO Agent

Starlink Qatar

<div>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  We are looking for an experienced ERP Support Specialist to serve as the primary point of contact for SAP-related incidents and Microsoft Power Platform support. The role involves first and second-level support delivery, SLA-driven incident resolution, user training, and ensuring seamless integration between SAP and the Microsoft 365 ecosystem.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  SAP Support &amp; Incident Management
 </p>
 <ul>
  <li>
   Handle first and second-level SAP support for all business users
  </li>
  <li>
   Diagnose and resolve issues across SAP modules (MM, SD, FI, HR, PM)
  </li>
  <li>
   Log, track, and resolve incidents within agreed SLA timelines using ITSM/helpdesk tools
  </li>
  <li>
   Escalate unresolved issues to Level 3 / SAP vendor with clear documentation
  </li>
  <li>
   Conduct root cause analysis on recurring issues and implement preventive measures
  </li>
  <li>
   Participate in SAP upgrades, patches, and UAT activities
  </li>
 </ul>
 <p>
  Microsoft Power Platform &amp; M365 Support
 </p>
 <ul>
  <li>
   Support end users on Power Apps, Power BI, SharePoint, and Power Automate
  </li>
  <li>
   Assist in building or modifying low-code Power Apps and automated workflows
  </li>
  <li>
   Troubleshoot SharePoint permissions, access issues, and content management problems
  </li>
  <li>
   Resolve Power BI report failures, data refresh errors, and dashboard queries
  </li>
  <li>
   Support integration points between SAP and Microsoft 365
  </li>
 </ul>
 <p>
  User Training &amp; Enablement
 </p>
 <ul>
  <li>
   Conduct SAP and M365 training sessions for new and existing employees
  </li>
  <li>
   Create user guides, SOPs, and knowledge base articles
  </li>
  <li>
   Onboard new users and ensure day-one system readiness
  </li>
  <li>
   Proactively identify training gaps from recurring support patterns
  </li>
 </ul>
 <p>
  Process &amp; Compliance
 </p>
 <ul>
  <li>
   Follow ITIL best practices for incident, problem, and change management
  </li>
  <li>
   Prepare weekly/monthly MIS reports on ticket volumes and SLA adherence
  </li>
  <li>
   Maintain accurate records of all support interactions and resolutions
  </li>
 </ul>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <ul>
  <li>
   SAP Support &mdash; any module (MM, SD, FI, HR preferred)
  </li>
  <li>
   Microsoft Power Apps, Power BI, SharePoint, Power Automate
  </li>
  <li>
   Helpdesk / ITSM tools (ServiceNow, BMC, Jira or equivalent)
  </li>
  <li>
   Incident &amp; Problem Management (ITIL framework)
  </li>
  <li>
   Strong troubleshooting and analytical skills
  </li>
  <li>
   Clear written and verbal communication in English
  </li>
  <li>
   User training and documentation skills
  </li>
  <li>
   Arabic language proficiency is an advantage
  </li>
 </ul>
 <p>
  <strong>
   Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation v3/v4 &mdash; Preferred
  </li>
  <li>
   SAP Certified Associate &ndash; Support Consultant &mdash; Preferred
  </li>
  <li>
   Microsoft PL-900 or MS-900 &mdash; Added Advantage
  </li>
 </ul>
 <p>
 </p>
</div>


ERP Support Specialist

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
ABOUT THE ROLE &amp; TEAM</b></h2><p>
The <b>Senior Specialist &ndash; Service Operations</b> is a highly experienced operational engineer within <b>PSO PAX</b>, responsible for <b>end‑to‑end technical ownership</b>, <b>advanced troubleshooting</b>, and <b>operational excellence</b> across mission‑critical passenger processing systems.</p><p>
This role goes beyond execution of SOPs. Senior Specialists act as <b>technical anchors</b> within the Service Operations team, leading investigations, mentoring Specialists, driving automation and problem management, and partnering closely with <b>SRE, Engineering, and Field Operations</b> to improve system reliability and reduce operational risk.</p><h2 class="jobSectionHeader"><b>
WHAT YOU WILL DO</b></h2><h3 class="jobSectionHeader"><b>
Advanced Operational Ownership</b></h3><ul><li>
Own complex and high‑impact incidents across PAX applications (SBD, CUPPS, Touchpoints, Smart Path, Flex, Maestro).</li><li>
Act as <b>technical lead</b> during Major Incidents (P1/P2), driving investigation, coordination, and recovery.</li><li>
Validate incident quality, escalation paths, and technical accuracy before handover to SRE or Engineering.</li><li>
Proactively identify operational risks and stability gaps based on incident trends and telemetry.</li></ul><h3 class="jobSectionHeader"><b>
Deep Application &amp; System Troubleshooting</b></h3><ul><li>
Perform advanced root cause analysis across:<ul><li>
Application stacks</li><li>
Middleware and integrations</li><li>
Backend services and databases</li><li>
Hardware interfaces and external airport systems</li></ul></li><li>
Own the <b>end‑to‑end technical narrative</b> of incidents and problems (what failed, why, how it propagates).</li><li>
Support and sometimes lead <b>post‑incident reviews</b>, ensuring clear corrective and preventive actions.</li><li>
Serve as escalation point for Specialists during complex or ambiguous technical issues.</li></ul><h3 class="jobSectionHeader"><b>
Automation, Scripting &amp; Reliability Engineering</b></h3><ul><li>
Design and maintain <b>production‑grade automation</b> using PowerShell (primary) and Python (preferred).</li><li>
Lead automation initiatives such as:<ul><li>
Proactive health checks</li><li>
Self‑healing workflows</li><li>
Noise reduction and false‑alert elimination</li></ul></li><li>
Partner with SRE teams to translate operational pain points into automation or platform improvements.</li><li>
Review and improve scripts created by Specialists to ensure quality, safety, and reusability.</li></ul><h3 class="jobSectionHeader"><b>
Operational Excellence &amp; Continuous Improvement</b></h3><ul><li>
Own or co‑own <b>Problem Records</b> for recurring or systemic issues.</li><li>
Drive SOP, runbook, and knowledge base improvements with a focus on:<ul><li>
Clarity</li><li>
Reusability</li><li>
Shift‑left enablement</li></ul></li><li>
Contribute to standardization initiatives across PSO PAX, supporting the broader TOM and DevOps direction.</li><li>
Support deployment readiness and operational validation activities where required, in alignment with PSO PAX expectations.</li></ul><h3 class="jobSectionHeader"><b>
Coaching, Mentorship &amp; Leadership</b></h3><ul><li>
Mentor and coach Service Operations Specialists:<ul><li>
Troubleshooting approach</li><li>
Log analysis</li><li>
Incident documentation quality</li></ul></li><li>
Act as a role model for operational discipline, ownership, and technical rigor.</li><li>
Support Service Operations Managers with technical insight, risk assessment, and decision support.</li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>WHO YOU ARE</b></h2><h3 class="jobSectionHeader"><b>
Technical Skills</b></h3><ul><li>
5+ years of experience in:
</li><li><ul><li>Service operations</li><li>
Application support</li><li>
Systems or platform operations</li></ul></li><li>
Strong scripting expertise:
</li><li><ul><li><b>PowerShell (expert)</b></li><li>
Python (strongly preferred)</li></ul></li><li>
Deep understanding of:
</li><li><ul><li>Distributed application architectures</li><li>
API‑based integrations</li><li>
Windows‑based environments (Linux beneficial)</li></ul></li><li>
Hands‑on experience with monitoring and endpoint tools (e.g., Nexthink, DEX, EDR, observability platforms).</li></ul><h3 class="jobSectionHeader"><b>
Operational &amp; Leadership Mindset</b></h3><ul><li>
Proven ability to lead complex troubleshooting efforts under pressure.</li><li>
Strong ITIL knowledge with practical application in Major Incident and Problem Management.</li><li>
Ability to balance <b>short‑term recovery</b> with <b>long‑term reliability improvements</b>.</li><li>
High standards for documentation, automation quality, and operational consistency.</li></ul><h3 class="jobSectionHeader"><b>
Behavioral &amp; Soft Skills</b></h3><ul><li>
Clear technical communicator, capable of explaining complex failures to both technical and non‑technical stakeholders.</li><li>
Ownership‑driven, proactive, and improvement‑oriented.</li><li>
Trusted technical advisor within Service Operations and across PSO PAX.</li></ul><h2 class="jobSectionHeader"><b>
EDUCATION &amp; QUALIFICATIONS</b></h2><div>
Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.- Recognized industry certifications such as MCSE MCITP CCNA/CCNP RHSCA AIX Advanced- ITIL Foundation Certificate</div><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Senior Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)

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