information assurance analyst

NuHarbor Security

<div><h2 class="jobSectionHeader">The Company</h2>

Every day, NuHarbor Security improves the cybersecurity of our clients by making it stronger and easier to understand. Our comprehensive suite of security services, from strategic advising to 24-hour monitoring and management, provide an organizational view of security that is focused on results and recommendations that are valuable for both business and technical leaders. We're growing quickly because our clients, and the general market, are looking for these outcomes and for the data it gives them to explain, promote, and justify, their security investment and mission.
<h2 class="jobSectionHeader">
The Role</h2>

The Senior Information Assurance (IA) Analyst is a senior resource supporting a long-term, strategic Governance, Risk, and Compliance (GRC) program with a designated client. This role works closely with service delivery teams, client stakeholders and third-party service providers to assess, mature, and operationalize GRC processes over the life of the contract.

The Senior IA Analyst performs hands-on delivery with limited oversight, serves as a subject matter expert in NIST-aligned risk and compliance practices, and supports the integration of GRC services into ongoing security operations. This role requires consistent collaboration, strong relationship management skills, and the ability to operate effectively within a multi-vendor environment.

What you'll do
<ul>
<li>Lives by the NuHarbor values: Help Clients Win, Always Improve, Protect the House</li>
</ul><ul><li>Serves as a senior Information Assurance and GRC resource supporting a long-term strategic client engagement</li>
</ul><ul><li>Works directly with client stakeholders and third-party service providers to support ongoing GRC activities, assessments, and operational initiatives</li>
</ul><ul><li>Supports execution and continuous improvement of governance, risk, and compliance processes aligned to NIST principles</li>
</ul><ul><li>Leads application of NIST 800-53 and NIST risk management and assessment principles to identify control gaps and risks, and to develop, prioritize, and manage POA&amp;M-driven remediation and risk reduction strategies.</li>
</ul><ul><li>Contributes to refinement of GRC workflows, reporting, and compliance tracking capabilities, and supports operational integration of GRC services across security operations and long-term delivery models</li>
</ul><ul><li>Participates in stakeholder meetings, workshops, and information gathering activities across the client and vendor ecosystem</li>
</ul><ul><li>Owns and develops GRC and security program documentation and artifacts, ensuring ongoing accuracy, consistency, and alignment to program requirements</li>
</ul><ul><li>Synthesizes and communicates risk, compliance, and control information in a clear, actionable, and audience appropriate manner.</li>
</ul>
Your foundation. The requirements for this role:
<ul>
<li>Bachelor's degree and three (3) years of experience in cybersecurity, information assurance, or risk management roles.</li>
</ul><ul><li>In lieu of a degree, an additional two (2) years of experience in a related technology or risk management field and relevant industry certifications are required.</li>
</ul><ul><li>At least 2 years of hands-on GRC specific experience supporting risk assessments, security control evaluations, compliance requirements and remediation efforts</li>
</ul><ul><li>Demonstrated expertise applying NIST frameworks and risk management principles to assess control implementation, evaluate risk posture, and identify compliance gaps</li>
</ul><ul><li>Demonstrated experience developing, prioritizing, and managing Plans of Action and Milestones (POA&amp;Ms), including remediation planning and risk reduction activities</li>
</ul><ul><li>Demonstrated experience managing, building, or supporting workflows within a GRC platform, including risk, issue, and remediation tracking</li>
</ul><ul><li>Strong written and verbal communication skills with the ability to translate complex risk, control, and compliance concepts into clear, actionable language</li>
</ul><ul><li>Ability to manage and prioritize multiple concurrent workstreams while maintaining focus on long-term program objectives</li>
</ul><ul><li>Ability to perform effective research and analysis through stakeholder interviews, workshops, and document review.</li>
</ul><ul><li>Must be a citizen of the United States</li>
</ul>
Additional capabilities that will differentiate you for this role:
<ul>
<li>Holds at least one industry accepted, relevant certification such as Security+, CISM, CISA, CRISC, CISSP, CCSP.</li>
</ul><ul><li>Experience supporting long-term or multi-year client engagements and operating within established service delivery models</li>
</ul><ul><li>Experience working with ServiceNow GRC functionality, including risk management, policy and compliance management, issue and remediation tracking, and reporting workflows.</li>
</ul><ul><li>Experience collaborating with different stakeholders and service providers in a multi-vendor or shared-responsibility environment</li>
</ul>
Base Salary for this role is targeted at $85,000 - $110,000 annually. *Salary based on Burlington, VT salary data. Offer is based on candidate geography. Additionally, this role is eligible for the company bonus plan at a 10% target.

NuHarbor Security hires in the following states: AZ, CO, FL, GA, IL, IN, IA, MA, MD, ME, MI, MN, MO, MT, NC, NE, NH, NJ, NY, OH, OR, PA, SC, TX, VT, VA, WA
<h2 class="jobSectionHeader">
The Rewards</h2>

What you can expect:
<ul>
<li>The engagement and support of company leadership who recognize the challenge of marketing a complex cybersecurity service in a chaotic market.</li>
<li>An organization that recognizes and rewards employee commitment and contribution to our customers' satisfaction and success</li>
<li>Growth in your career and capabilities as you help to chart a path to improving customer interactivity and service adoption.</li>
<li>A collaborative and driven working environment in a rapidly growing company and market</li>
<li>A fun and social working environment where you are encouraged to be your true self.</li>
</ul>
You can also expect competitive salary and benefits, including paid time to give back in your community and generous PTO.

We are purpose driven. We, as an organization, above anything else protect the house first and then help our customers win. If this sounds like the kind of organization you'd like to be a part of, we'd like to hear from you. 


AAP/EEO Statement

The Equal Employment Opportunity Policy of NuHarbor Security is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. NuHarbor Security hires and promotes individuals solely based on their qualifications for the job to be filled.

NuHarbor Security believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.</div>

Senior Information Assurance Analyst

IntouchCX

<div>
 
 
 About the Job
 
 
 
 
 
 
 IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 We&rsquo;re changing the way people think about customer service, and we need your help!
 
 
 
 
 We&rsquo;re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing, and evaluating Voice, Email, Chat,t and Social contacts.
 
 
 
 
 
 As a Quality Assurance Analyst, You Will&hellip;
 
 
 
 
 
 Coach CSRs/Tier 2s on the quality of service to ensure proper procedures are being followed
 
 
 Complete Quality Assurance and coaching session reports every week
 
 
 Provide floor support, which can include actively taking phone calls
 
 
 Attend and participate in meetings with supervisors and managers to review monitoring lists
 
 
 Attend and participate in partner and internal calibration meetings
 
 
 Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operations Managers
 
 
 Report scripting problems or questions from callers tothe appropriate departments
 
 
 Distribute partner and company-related correspondence to all CSRs/Tier 2 team members
 
 
 Perform other duties as assigned
 
 
 
 
 
 
 
 
 
 As a Quality Assurance Analyst, You Have&hellip;
 
 
 
 
 
 
 High school diploma or equivalent (required)
 
 
 Minimum 1 year of hands-on GDS experience (required)
 
 
 1 year of front-line contact center experience (preferred)
 
 
 1&ndash;2 years of Quality Assurance experience (preferred)
 
 
 Intermediate knowledge of MS Excel, MS Word, and MS Office (required)
 
 
 Ability to type 30 wpm minimum with accuracy
 
 
 Strong verbal and written communication skills, including spelling and grammar
 
 
 Excellent organizational and time management skills
 
 
 Ability to make fair and consistent judgments and decisions
 
 
 Ability to multitask under high-pressure situations
 
 
 Ability to solve problems and offer suggestions in a positive and developmental manner
 
 
 Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
 
 
 Ability to perform basic mathematical functions to ensure scoring accuracy
 
 
 Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
 
 
 Availability to work a variety of shifts, including early mornings, afternoons, evenings, and holidays, is required.
 
 
 
</div>

Quality Analyst ( GDS Experience )

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We’re changing the way people think about customer service, and we need your help!
 
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.
 
As Quality Assurance Analyst (German/English Bilingual), You Will…
 
<ul>
<li>Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed</li>
<li>Complete Quality Assurance and coaching session reports on a weekly basis</li>
<li>Attend and participate in meetings with supervisors and managers to review monitoring lists</li>
<li>Attend and participate in partner and internal calibration meetings</li>
<li>Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers</li>
<li>Report scripting problems or questions from callers to appropriate departments</li>
<li>Distribute partner and company related correspondence to all CSRs/Tier 2 team members</li>
<li>Perform other duties as assigned</li>
</ul>
As Quality Assurance Analyst (German/English Bilingual), You Have…
 
<ul>
<li>High school diploma or equivalent (required)</li>
<li>Must be fluent in French and English, written and oral</li>
<li>1 year of front-line contact center experience (preferred)</li>
<li>1-2 years of Quality Assurance experience (preferred)</li>
<li>Intermediate knowledge of MS Excel, MS Word and MS Office (required)</li>
<li>Ability to type 30 wpm minimum with accuracy</li>
<li>Strong verbal and written communication skills, including spelling and grammar</li>
<li>Excellent organizational and time management skills</li>
<li>Ability to make fair and consistent judgments and decisions</li>
<li>Ability to multi-task under high-pressure situations</li>
<li>Ability to solve problems and offer suggestions in a positive and developmental manner</li>
<li>Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls</li>
<li>Ability to perform basic mathematical functions to ensure scoring accuracy</li>
<li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li>
<li>Ability to work a variety of shifts including days, afternoons, evenings and holidays</li>
</ul>

Quality Assurance Analyst (German/English Bilingual)

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We’re changing the way people think about customer service, and we need your help!
 
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.
 
As Quality Assurance Analyst (French/English Bilingual), You Will…
 
<ul>
<li>Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed</li>
<li>Complete Quality Assurance and coaching session reports on a weekly basis</li>
<li>Attend and participate in meetings with supervisors and managers to review monitoring lists</li>
<li>Attend and participate in partner and internal calibration meetings</li>
<li>Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers</li>
<li>Report scripting problems or questions from callers to appropriate departments</li>
<li>Distribute partner and company related correspondence to all CSRs/Tier 2 team members</li>
<li>Perform other duties as assigned</li>
</ul>
As Quality Assurance Analyst (French/English Bilingual), You Have…
 
<ul>
<li>High school diploma or equivalent (required)</li>
<li>Must be fluent in French and English, written and oral</li>
<li>1 year of front-line contact center experience (preferred)</li>
<li>1-2 years of Quality Assurance experience (preferred)</li>
<li>Intermediate knowledge of MS Excel, MS Word and MS Office (required)</li>
<li>Ability to type 30 wpm minimum with accuracy</li>
<li>Strong verbal and written communication skills, including spelling and grammar</li>
<li>Excellent organizational and time management skills</li>
<li>Ability to make fair and consistent judgments and decisions</li>
<li>Ability to multi-task under high-pressure situations</li>
<li>Ability to solve problems and offer suggestions in a positive and developmental manner</li>
<li>Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls</li>
<li>Ability to perform basic mathematical functions to ensure scoring accuracy</li>
<li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li>
<li>Ability to work a variety of shifts including days, afternoons, evenings and holidays</li>
</ul>

Quality Assurance Analyst (French/English Bilingual)

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We’re changing the way people think about customer service, and we need your help!
 
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.
 
As Quality Assurance Analyst (Italian/English Bilingual), You Will…
 
<ul>
<li>Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed</li>
<li>Complete Quality Assurance and coaching session reports on a weekly basis</li>
<li>Attend and participate in meetings with supervisors and managers to review monitoring lists</li>
<li>Attend and participate in partner and internal calibration meetings</li>
<li>Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers</li>
<li>Report scripting problems or questions from callers to appropriate departments</li>
<li>Distribute partner and company related correspondence to all CSRs/Tier 2 team members</li>
<li>Perform other duties as assigned</li>
</ul>
As Quality Assurance Analyst (Italian/English Bilingual), You Have…
 
<ul>
<li>High school diploma or equivalent (required)</li>
<li>Must be fluent in Italian and English, written and oral</li>
<li>1 year of front-line contact center experience (preferred)</li>
<li>1-2 years of Quality Assurance experience (preferred)</li>
<li>Intermediate knowledge of MS Excel, MS Word and MS Office (required)</li>
<li>Ability to type 30 wpm minimum with accuracy</li>
<li>Strong verbal and written communication skills, including spelling and grammar</li>
<li>Excellent organizational and time management skills</li>
<li>Ability to make fair and consistent judgments and decisions</li>
<li>Ability to multi-task under high-pressure situations</li>
<li>Ability to solve problems and offer suggestions in a positive and developmental manner</li>
<li>Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls</li>
<li>Ability to perform basic mathematical functions to ensure scoring accuracy</li>
<li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li>
<li>Ability to work a variety of shifts including days, afternoons, evenings and holidays</li>
</ul>

Quality Assurance Analyst (Italian/English Bilingual)

Accenture

Skill required: Delivery - Retail Forecasting &amp; Replenishment 
Designation: I&amp;F Decision Sci Practitioner Sr Analyst 
Qualifications:Any Graduation
 
Years of Experience:5 to 8 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. You will be part of Accenture Operations global data science group, an energetic, strategic, high-visibility and high-impact team, to innovate and transform the Accenture Operations business using machine learning, advanced analytics and data science. You will have the unique opportunity to be exposed to a wide diversity of exciting business problems and data and create machine learning methods and data science solutions to deliver the next-generation Accenture Operations offerings. The objectives of the team include but are not limited to: &bull; Conceptualizing, designing and developing innovative machine learning / data science solutions for a wide range of Accenture Operations business towers: Retail, Supply Chain, Customer Analytics, Finance &amp; Accounting, Procurement, Cloud, Infrastructure etc &bull; Integrating the outcomes as real-time analytics to elevate the Accenture&rsquo;s ability to create value for clients in areas and through means not immediately apparent to clients. 
What are we looking for? &bull; Experience working on Oracle Retail Demand Forecasting (RDF) &bull; Databricks &bull; Statistical programming experience &ndash; Python &bull; Data visualization experience- Power BI &bull; Reporting &bull; Advanced knowledge and working experience in MS Excel and PPT &bull; Knowledge of at least four of the following techniques &ndash; Classification, Regression, Clustering, Neural Networks, Dimensionality Reduction Techniques, Ensemble Modelling (random forest, boosted tree, etc.), Natural Language Processing, Forecasting &bull; Proficient in Time series Forecasting &bull; Must have experience in Retail Supply Chain Demand Forecasting (In-season and Pre-season), Location Planning, Assortment Planning, Demand Planning for New and Existing stores &bull; 1-4 years professional experience working on Retail Forecasting projects &bull; Basic understanding of multiple machine learning/data science models, data mining, unstructured data analytics in corporate or academic research environments &bull; Education: Pursuing Masters in Statistics, Economics, Business Analytics/Data Science or Mathematics, Operations Research/ Post graduate certification in Data Science/Business Analytics &bull; Strong communication and articulation skills in English &bull; Ability to understand, manage and navigate large datasets &bull; Ability to think creatively to solve real world business problems &bull; Ability to work in a global collaborative team environment
 
Roles and Responsibilities: &bull; In this role you are required to do analysis and solving of increasingly complex problems &bull; Your day-to-day interactions are with peers within Accenture &bull; You are likely to have some interaction with clients and/or Accenture management &bull; You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments &bull; Decisions that are made by you impact your own work and may impact the work of others &bull; In this role you would be an individual contributor and/or oversee a small work effort and/or team
 
Any Graduation

I&F Decision Sci Practitioner Sr Analyst

Abunayyan Holding

<div>
 
 🚀 We&rsquo;re Hiring: Performance Assurance Analyst
 
 
 📍 Division: EPCM | Projects
 
 
 We are looking for a detail-oriented and proactive Performance Assurance Analyst to support performance measurement, reporting, and analysis across our project portfolio. This role is key to enabling data-driven decision-making by transforming project data into clear insights for leadership and project teams.
 
 
 
 
 
 🎯 Role Purpose
 
 
 The Performance Assurance Analyst will collect, analyze, and report project performance data across schedule, cost, quality, and safety metrics. You will support performance assurance reviews, KPI tracking, and continuous improvement initiatives across EPCM projects.
 
 
 
 
 
 📌 Key Responsibilities
 
 <ul>
 <li>
 Gather, validate, and analyze project performance data (schedule, cost, quality, safety, etc.)
 </li>
 <li>
 Develop and maintain dashboards and performance reports for internal and client use
 </li>
 <li>
 Track KPIs, trends, and anomalies to support continuous improvement
 </li>
 <li>
 Support performance audits and assurance reviews across multiple projects
 </li>
 <li>
 Capture and report lessons learned and performance insights
 </li>
 <li>
 Liaise with project teams to collect inputs and promote best practices
 </li>
 <li>
 Contribute to the development and enhancement of the performance assurance framework
 </li>
 </ul>
 
 
 
 
 🎓 Qualifications &amp; Experience
 
 <ul>
 <li>
 3&ndash;5 years of experience in project controls, quality, or data analytics within EPCM or construction environments
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, or a related discipline
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex data sets
 </li>
 <li>
 Proficiency in Excel, Power BI, or similar data visualization tools
 </li>
 <li>
 Familiarity with project management methodologies and tools
 </li>
 </ul>
 
 
</div>

Performance Assurance Analyst

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