information services manager

Indiana University Health

<div><div><div><div><h1 class="jobSectionHeader"><b>Project Manager-Information Services</b></h1>
</div></div><div></div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><p><b>Overview</b>
</p><p><b>Project Manager-Information Services</b></p><p><i>
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do</i><b><i>. </i></b>Indiana University Health is seeking individuals who embody these values to join our Informatics &amp; Information Services leadership team in the role of Project Manager-Information Services. <b>This is a Direct Hire on a hybrid schedule, as needed, from the IU Health Med. Tower.</b></p><p></p><div><b><br>
Scope:</b></div><ul><li><div>
Leads various system project(s) ranging from low to medium complexity which may encompass multiple applications and business area to successful and timely completion and within budget.</div></li><li><div>
This role involves coordinating with multiple teams and governance groups.</div></li><li><div>
Provides administrative decision making, leadership and planning for IU Health's business and clinical projects.</div></li><li><div>
Provides day-to-day coordination, communications, issue/resolution, financial management related to the specific projects.</div></li><li><div>
Oversees resources assigned to the project and must be familiar with the systems scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the team.</div></li><li><div>
Facilitates current and future state business processes, requirements, elicitation, solutions and development and test management.</div></li></ul><p></p><p><b><br>
Key Relationships:</b></p><ul><li>
Reports to: Director of Information Services.</li></ul><p></p><p><b><br>
Candidate Qualifications:</b></p><ul><li>
Bachelor's Degree preferred or equivalent experience.
</li><li>3-5 years of relevant experience required.
</li><li>Requires an understanding of the Information Management principles, IT processes, Project Management Methodologies, architecture, and technologies adopted by an organization.</li><li>
Required experience with enterprise PPM (Project and Portfolio Management) tools.</li><li>
Strong working skills with MS Office tools such as MS Project, Word, Excel, PowerPoint, Visio etc. are preferred.
</li><li>Preferred experience with contractor and vendor management.</li><li>
Requires a demonstrated fundamental understanding of project accounting and financial management.</li></ul><p></p><p><b><br>
Strongly Preferred Qualifications:</b></p><ul><li>
Experience as a Registered Nurse or other clinical role strongly preferred.</li><li>
Clinical Informatics experience is strongly preferred.</li><li>
At least 3 years&rsquo; experience in project management or relevant experience, preferably in healthcare.</li><li>
Strong coordination, problem-solving, and communication skills.</li><li>
Adaptability to a diverse range of tasks, from technical to managerial.</li><li>
Knowledge of healthcare systems and technology integration.</li><li>
EMR experience in Cerner or Epic.</li></ul><p></p><p><br>
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana&rsquo;s largest employers and the most comprehensive medical system in the state, our vision is <b><i>to lead the transformation of healthcare through quality, innovation and education, and make Indiana one </i></b><b><i>of the nation&rsquo;s healthiest states.</i></b></p><p>
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system&rsquo;s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.</p><p><b><i>
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.</i></b></p><br>
</div><p></p><div><p>We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>
</div></div></div><div></div><div><div><div><p>Indiana University Health is Indiana&rsquo;s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We&rsquo;re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.</p></div></div></div></div>

Project Manager-Information Services

Markon

<div>Description:
<div>
Markon is seeking Information Systems Managers (multiple experience levels) to support our NRO client from Chantilly, VA.</div>
Responsibilities:
<div>
The ideal Information Systems Manager will be responsible for (but not limited to) the following tasks:</div><ul><li><div>
Develop and customize MIS solutions tailored to the organization&rsquo;s needs.</div></li><li><div>
Oversee the integration of new systems and ensure seamless compatibility with existing IT infrastructure.</div></li><li><div>
Ensure data accuracy, security, and accessibility through regular audits and updates.</div></li><li><div>
Provide ongoing support for MIS, troubleshooting issues, and implementing enhancements.</div></li><li><div>
Collaborate with IT teams to maintain system stability and minimize downtime.</div></li><li><div>
Maintain detailed documentation of system configurations, updates, and processes.</div></li><li><div>
Serve as a liaison between technical teams and business stakeholders to align MIS initiatives with organizational goals.</div></li></ul>
Qualifications:
<div><b>
Required:</b><br>
<i>Entry-Level:</i></div><ul><li><div>
0&ndash;3 years of experience with a Bachelor&rsquo;s in Management Information Systems, Computer Science, or a related field.</div><ul><li><div>
OR 7 years with a High School Diploma/GED</div></li><li><div>
OR 5 years with an Associate degree</div></li></ul></li></ul><div><i>
Intermediate-Level:</i></div><ul><li><div>
4&ndash;7 years of experience with a Master&rsquo;s in a related field</div><ul><li><div>
OR 10 years with a High School Diploma/GED</div></li><li><div>
OR 8 years with an Associate degree</div></li><li><div>
OR 6 years with a Bachelor&rsquo;s degree</div></li></ul></li></ul><div><i>
Senior-Level:</i></div><ul><li><div>
8+ years of experience with a Doctorate in a related field</div><ul><li><div>
OR 16 years with a High School Diploma/GED</div></li><li><div>
OR 14 years with an Associate degree</div></li><li><div>
OR 12 years with a Bachelor&rsquo;s degree</div></li><li><div>
OR 10 years with a Master&rsquo;s degree</div></li></ul></li></ul><div>
AND</div><ul><li><div>
Active Top Secret/SCI clearance with a Counter-Intelligence Polygraph (Preferrably from this client)</div></li><li><div>
Proficiency in database management systems (e.g., SQL, Oracle) and business intelligence tools (e.g., Tableau, Power BI)</div></li><li><div>
Knowledge of programming languages such as Python, Java, or C#</div></li><li><div>
Familiarity with ERP systems (e.g., SAP, Oracle ERP) and CRM platforms</div></li><li><div>
Proficiency in managing and configuring server environments (e.g., Windows Server, Linux)</div></li><li><div>
Familiarity with virtualization technologies (e.g., VMware, Hyper-V)</div></li><li><div>
Knowledge of cloud technologies and services (e.g., AWS, Azure)</div></li></ul><div><b>
Desired:</b></div><ul><li><div>
Certifications in relevant fields (e.g., CompTIA IT Fundamentals (ITF+), Microsoft Certified: Azure Data Fundamentals)</div></li><li><div>
Strong problem-solving and analytical skills</div></li><li><div>
Effective communication and interpersonal skills</div></li><li><div>
Ability to work independently and collaboratively in a team environment</div></li><li><div>
Working knowledge of Risk Management Framework (ICD 503)</div></li><li><div>
Security+ certification or ability to obtain within 90 days of hire</div></li></ul>
Salary Range: USD $120,000.00 - USD $220,000.00 /Yr.<br>
<br>
The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Overview:
<div>
Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.</div><div></div><div><br>
At Markon, we don't just offer jobs &ndash; we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.</div><div></div><div><br>
Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.</div><div></div><div><br>
Markon values people and the tremendous impact each individual can make &ndash; which is why we&rsquo;re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation&rsquo;s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters &ndash; bringing out the best in each other to advance our clients&rsquo; missions.<br>
<br>
Join us and make a meaningful impact.</div><div></div><div><br>
Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.</div><div></div><div><b><br>
Benefits Offered</b>: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays</div></div><div></div>

Information Systems Manager

NYC Health + Hospitals

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
<div><div>
</div><p><b>9:00 A.M &ndash; 5:00 P.M</b></p><div>
This role is approximately 80% remote and up to 20% onsite, as approved by manager and depending on business operations requirements. The selected candidate must be able to come onsite to perform any required work within 48 hours when needed. This may be subject to change.</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>Purpose of Position</b>:<br>
<br>
Under direction, directs and designs the development, maintenance and operation of computer-based information systems and data processing applications to meet the objectives and requirements of the health care system through providing reports, information, documentation and statistical data to facilitate the decision-making process, planning, control, audit and review of system-wide plans and objectives.<br>
<br>
<b>Examples of Typical Tasks</b>:<br>
<br>
1. Evaluates the feasibility of electronic data processing (E.D.P.) systems development and operating costs relative to benefits and objectives of the health care system. Reviews organizational designs with senior management for approval.<br>
<br>
2. Participates with technical, professional and managerial personnel in the analysis of proposed projects and programs and provides input for project requests from user departments and health care settings within the health care system.<br>
<br>
3. Provides input for selection of computer, communications and peripheral equipment to meet program design and applications of projected requirements and workloads based on cost considerations, performance specifications, demonstration of performance, vendor support, care of operations, maintenance and all technical factors.<br>
<br>
4. Approves programming language to be used and standards for the use of specific compilers, assemblers, communications, processors and other equipment.<br>
<br>
5. Approves and establishes programs for development and implementation of operating systems to enable the health care system&rsquo;s computer and related equipment to operate most efficiently.<br>
<br>
6. Develops, establishes, maintains and controls appropriate levels of equipment and personnel, consistent with health care system needs, through integrating existing and emerging E.D.P. systems and applications into optimum management information systems and programs.<br>
<br>
7. Reviews the process of major information systems projects and data processing operations, corrects deficiencies in project fulfillment, slippages in schedules, cost overruns and operational inefficiencies.<br>
<br>
8. Supervises information services staff and organizes the department to respond promptly to requests and maintain flexibility of operations.<br>
<br>
9. Establishes and develops liaison with senior management, user departments, health care settings, consultants and contractors with regard to the services of the department.<br>
<br>
10. Directs planning, scheduling and budgeting of approved projects within the department to meet requirements of implementation within time and cost estimates.<br>
<br>
11. Directs the development of technical and professional education programs for departments to ensure that proper levels of professional and technical proficiency are maintained.<br>
<br>
12. Assesses level of departmental employees&rsquo; morale, establishes work performance standards, resolves employees&rsquo; complaints and grievances, provides leadership to attain effective productivity levels, and initiates actions and recommendations to accomplish departmental objectives.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>1. Bachelor&rsquo;s Degree in Mathematics, Engineering, Business Administration, Accounting, Finance, Economics or a related discipline; and<br>
2. Six (6) years of experience in the field of data processing and computer systems and applications, of which three (3) years must have been in a supervisory role; and<br>
3. Strong technical knowledge</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Department Preferences</b></h2><div><br>
<div><div>
</div><div><b>Knowledge, Skills, Abilities and other Requirements:</b></div><ul><li><p>
Electronic Medical Record Systems</p></li><li><p>
Biomedical Devices</p></li><li><p>
Alerting Systems</p></li><li><p>
Integration middleware</p></li></ul><div></div><div><b><br>
Years of Experience:</b></div><ul><li><p>
Minimum of five years of experience in systems analysis and design for biomedical or information systems, with at least two years in a managerial or supervisory role.</p></li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p><div></div><div><b><i><br>
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.</i></b></div></div></div></div></div></div>

Dir Information Services Lvl 3

Dassault Systèmes

<div><div><p>As Industry Services Manager, you will lead and transform the 3DS Industry Services organization in Turkey and Central Asia.You will be fully accountable for Services business performance and delivery excellence across the full 3DS software portfolio (3DEXPERIENCE and brand solutions).In addition to leading the Services team, you will act as the country focal point for all strategic and ongoing programs, ensuring strong governance, financial control and customer satisfaction.<br>
<br>
<b>Role &amp; Responsibilities</b><br>
<br>
1. Business &amp; Financial Leadership</p><ul><li>
Own and execute the Services Business Plan to achieve Revenue, Signings, Margin and Utilization targets</li><li>
Drive profitable growth of 3DS software &amp; services across all brands and industry domains</li><li>
Monitor and steer financial performance of all ongoing programs</li><li>
Ensure compliance with 3DS opportunity and delivery governance standards</li><li>
Contribute to forecasting, pipeline visibility and capacity planning at country level</li></ul><br>
<p></p>
Team Leadership &amp; Capability Development<br>
<ul><li>
</li></ul><ul><li>
Lead, coach and develop the Country Industry Services team across multiple solution domains</li><li>
Define and execute skills acquisition &amp; development plans (hiring, training, certification, mentoring)</li><li>
Ensure adequate coverage of competencies aligned with country pipeline and strategic accounts</li><li>
Foster a culture of accountability, ownership and delivery excellence</li><li>
Create a collaborative and performance-driven working environment</li></ul><br>
<p></p>
Program &amp; Project Governance (Country Focal Point)<br>
<ul><li>
</li></ul><ul><li>
Act as Country Focal Point for all strategic and critical ongoing programs</li><li>
Assume the role of Program Manager or Executive Sponsor for key engagements</li><li>
Ensure project success with focus on Time, Quality, Budget and Business Value</li><li>
Proactively manage risks, escalations and recovery plans</li><li>
Ensure proper planning, staffing and execution discipline across projects</li><li>
Maintain executive-level communication with customers and internal stakeholders</li></ul><br>
<p></p>
Delivery Excellence &amp; Partner Ecosystem<br>
<ul><li>
</li></ul><ul><li>
Promote and ensure consistent usage of 3DS Value Engagement methodology and Value Delivery frameworks</li><li>
Deliver high-value, high-margin services aligned with customer transformation objectives</li><li>
Develop, enable and scale a partner ecosystem to support deployment capacity and scalability</li><li>
Define clear governance, roles and responsibilities between Services and Partners</li><li>
Capitalize on best practices and drive continuous improvement initiatives</li></ul><br>
<p></p>
Sales &amp; Strategic Account Collaboration<br>
<ul><li>
</li></ul><ul><li>
Work closely with Sales to define winning account strategies and delivery approaches</li><li>
Support complex deal shaping, estimation and transformation roadmaps</li><li>
Build and nurture executive relationships with key customers</li><li>
Act as trusted advisor for digital transformation programs involving 3DS solutions</li></ul></div><div><p><b>
Qualifications</b></p><p></p><ul><li>
Proven experience managing enterprise solution programs in industrial or manufacturing environments</li><li><p>
5&ndash;10 years of experience in Consulting / Services organizations, with leadership responsibilities</p></li><p></p><li><p><br>
Solid financial acumen (P&amp;L management, margin control, forecasting)</p></li><li>
Bachelor&rsquo;s degree in Engineering, IT or related field</li><li>
PMP or PgMP certification is a strong plus</li><li>
Experience leading multicultural and distributed teams</li><li><p>
Excellent communication skills in Turkish and English (mandatory)<br>
<br>
<b>What&rsquo;s in it for you</b></p></li><br>
<p></p><li>
An international and diverse working environment within a collaborative, inclusive team</li><li>
Flexible working hours with a hybrid working model, supporting a healthy work&ndash;life balance</li><li>
Extensive learning, skills development, and career growth programs to support your long-term journey with us</li><li><p>
A comprehensive benefits package, including private health insurance and meal vouchers</p></li></ul></div><p></p><h2 class="jobSectionHeader"><b><br>
Inclusion statement</b></h2><div>
As a game-changer in sustainable technology and innovation, Dassault Syst&egrave;mes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it&rsquo;s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.</div></div>

Industry Services Manager

<div></div><div><div><div><b>IT Services &amp; Process Manager</b></div>
</div>
<p><b>Primary responsibilities / Key result areas</b></p><br>
<div></div>
<div><b>
Change Management &amp; CAB</b></div>
<ul>
<li>Own and oversee the end-to-end IT Change Management lifecycle.</li>
<li>Prepare agendas, facilitate Change Advisory Board (CAB) meetings, and ensure changes are properly assessed, approved, implemented, and documented.</li>
<li>Monitor change performance metrics and drive continuous process improvements.</li>
</ul>
<div><b>Disaster Recovery</b></div>
<ul>
<li>Coordinate and execute annual Disaster Recovery tests for critical IT applications and services.</li>
<li>Maintain and update DR plans and documentation.</li>
<li>Manage test evidences and communication with stakeholders
</li><li>Report test outcomes, risks, and remediation actions to leadership.</li>
</ul>
<div><b>Major Incident &amp; Problem Management</b></div>
<ul>
<li>Act as Incident Commander during Major/P1 incidents, ensuring timely communication, escalation, and resolution.</li>
<li>Lead post-incident reviews, root cause analysis (RCA), and follow-up reporting to the Senior Leadership Team.</li>
<li>Ensure problem records are managed to prevent incident recurrence.</li>
</ul>
<div><b>CMDB &amp; Service Catalog Management</b></div>
<ul>
<li>Maintain and enhance the Configuration Management Database (CMDB) and IT Service Catalog.</li>
<li>Ensure configuration and service data are accurate, current, and aligned with operational and reporting needs.</li>
<li>Partner with technical and service owners to improve data quality and governance.</li>
</ul>
<div><b>Audit &amp; Policy Compliance</b></div>
<ul>
<li>Drive IT audit readiness by maintaining control evidence and supporting internal and external audits.</li>
<li>Consolidate and standardize ITSM policies to meet regulatory, security, and compliance requirements.</li>
<li>Monitor compliance with ITSM processes and governance standards.</li>
</ul>
<p><b>Qualifications, Experience &amp; Attributes</b></p>
<ul>
<li>Bachelor&rsquo;s degree in IT, computer science, process engineering or related field; ITIL or COBIT certification is preferred.</li>
<li>3-5 years&rsquo; experience managing ITSM processes, including change, incident/problem management and DR planning.</li>
<li>Proven track record running CAB meetings, leading DR exercises and managing major incidents for critical services.</li>
<li>Good understanding of IT Infrastructure and operations as well as IT applications</li>
<li>Experience maintaining a CMDB and service catalog using ITSM tools such as ServiceNow, Jira Service Management or equivalent; familiarity with Azure DevOps for knowledge management is a plus.</li>
<li>Strong knowledge of audit and compliance requirements (specifically SOX) and ability to consolidate policies across diverse teams.</li>
<li>Excellent communication and stakeholder‑management skills, with the ability to influence and drive process improvements across IT.</li>
</ul>
<p><b>COmPETENCIES</b></p>
<ul>
<li>Facilitation</li>
<li>Analytical and problem‑solving</li>
<li>Solution oriented</li>
<li>Documentation &amp; knowledge management</li>
<li>Communication &amp; Stakeholder Engagement</li></ul><br>
<div></div>
<p><b>
Other key requirements / comments</b></p><br>
<div></div>
<ul>
<li>Flexibility to collaborate with global teams across different time zones.</li>
<li>Comfortable working in a restructuring environment; adept at redefining processes and responsibilities.</li>
<li>Strong commitment to confidentiality and adherence to audit and compliance standards.</li></ul><br>
<div></div>
<div>
<div>SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.</div>
<div>For more information on SES, click here.</div></div></div>

IT Services & Process Manager

University health San Antonio

<div><p><b>POSITION SUMMARY/RESPONSIBILITIES</b></p>
<p>Perform tasks related to UH Enterprise environment which involve total service delivery of the following areas; IS project consultant and management internal to Information Services and external to other departments throughout UH regarding computer and Information Services related issues and needs. Direct management support for planning, installation, service and support of desktops, laptops, Thin Clients, mobile devices, Kronos Clocks, hospital television systems, local area network cabling, analog and digital phone installations and any other Information Services related devices needed or utilized within the UH work space. Responsible for complex problem resolution. Responsible for ensuring the approved Incident, Problem and Change Management policies are strictly followed. Ensures total service delivery by providing best practice support to users and the entire UH work space platforms as required. The person in this position is responsible for leading teams focused on evaluating, architecting, developing, planning, implementing, installing, servicing and supporting the work space environment in regards to all Information Services needs. Also responsible for monitoring and reporting on health and performance of the IT environment.</p>
<p><b>EDUCATION/EXPERIENCE</b></p>
<p>A Bachelor's degree in a computer related field and five years of experience is required. 10 years of experience demonstrating increased levels of responsibility may be substituted for required education/experience.</p><br>
Location: University Health - San Antonio &middot; IT Service Delivery<br>
Schedule: Full Time, Day Shift</div>

Field Engineer Supervisor

OpenGov

<div><p>OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov&rsquo;s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.</p><p></p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
The Manager, IT Services (Pune) leads the Pune-based IT Operations and Services function responsible for high-quality global end-user support execution, knowledge management, and operational consistency. This hands-on leader builds a high-performing service desk team, enforces ITSM processes, improves SLA performance, while partnering tightly with US-based IT leadership on escalations, handoffs, and continuous improvement.</p><p></p><h2 class="jobSectionHeader"><b>
Core Responsibilities</b></h2><ul><li><p>
Lead day-to-day Pune service desk operations: triage discipline, accurate categorization, quality ticket notes, and consistent customer communications.</p></li><li><p>
Own Pune performance against SLAs, backlog aging targets, and reopen-rate reduction; escalate systemic issues to IT Ops for remediation.</p></li><li><p>
Establish queue coverage plans (rotations, overlap coverage, escalation handoffs) and ensure clean cross-time-zone baton passes.</p></li></ul><ul><li><p>
Define and enforce ITSM processes for incident, request, knowledge, problem, and asset management (within Pune scope).</p></li><li><p>
Drive KB and SOP adoption: ensure high-volume issues get documented and deflected through self-service.</p></li><li><p>
Identify automation opportunities and partner with IT Ops leadership to reduce toil and improve service levels.</p></li></ul><ul><li><p>
Coach, develop, and performance-manage the Pune IT Services team; build a culture of customer-first service and operational rigor.</p></li><li><p>
Establish clear capability tiers (Tier 1 vs Tier 2), training plans, and QA sampling to steadily expand Pune&rsquo;s resolution scope safely.</p></li></ul><ul><li><p>
Produce weekly and monthly reporting on support health (SLA attainment, backlog aging, top drivers, deflection trends) and use it to drive improvement.</p></li><li><p>
Serve as the Pune escalation leader for high-impact support cases, coordinating with US leadership during major incidents.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li><p>
Minimum of 5-years in IT support/service delivery, including hands-on troubleshooting experience.</p></li><li><p>
Minimum of 1-year of people leadership (or strong lead-level experience with mentoring/queue ownership).</p></li><li><p>
Working knowledge of macOS and Windows OS, common SaaS tools, and troubleshooting fundamentals.</p></li><li><p>
Demonstrated experience running service desk processes (incident/request/knowledge; basic problem management).</p></li><li><p>
Experience managing AWS environments and supporting engineering and R&amp;D/Product function</p></li><li><p>
Experience working in a SaaS environment and/or at a Technology (SaaS) company.</p></li></ul><ul><li><p>
Experience with ITIL/ITSM concepts and metrics-driven operations.</p></li><li><p>
Familiarity with endpoint tools (Kandji, NinjaOne, SentinelOne) and identity/access request patterns (Okta).</p></li><li><p>
Experience working with distributed teams and executing follow-the-sun operations.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Why OpenGov?</b></h1><p></p><p><b>
A Mission That Matters.
</b></p><p>At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it&rsquo;s the core of our democracy.</p><p></p><p><b>
Opportunity to Innovate</b></p><p>
The next great wave of innovation is unfolding with AI, and it will impact everything&mdash;from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We&rsquo;ve touched 2,000 communities so far, and we&rsquo;re just getting started.</p><p></p><p><b>
A Team of Passionate, Driven People</b></p><p>
This isn&rsquo;t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.</p><p></p><p><b>
A Place to Make Your Mark</b></p><p>
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.</p></div>

Manager I, IT Operations and Services

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