information systems analyst

Community Financial System, Inc.

<div>Overview:
<div>
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.</div><div></div><div> 
Just as our employees are committed to helping our customers manage their finances, we&rsquo;re committed to our employees. After all, they make it happen for our customers every day.</div><div></div><div> 
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.</div>
Responsibilities:
<div>
This position facilitates identity and access management. The position is responsible for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to end users and IT functional groups. This position will perform ticket management and participate in meetings. It is the responsibility of the IAM admin to manage Identity and access within a wide range of business and financial services applications. This position will also work independently to develop, configure and support. computer applications with the aim of improving business efficiency and productivity in regards to access and identity management. Working as part of a team of IT professionals, to investigate and analyze problems or requirements from a business perspective and design and specify suitable systems.</div><div></div><div> 
Essential Duties:</div><ul><li>
Process Identity and Access request for users within the entire organization in conjunction with security policies and guidelines defined and approved by Information Security.</li><li>
Design and developing identity management strategies, architectures, implementation plans and governance plans. Understanding of security audit compliance requirements in relation to security and privacy regulations.</li><li>
Assist IT System Analyst team in providing technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems in regard to Identity and Access management.</li><li>
Provide required business and/or subject matter expertise for day to day related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.</li><li>
Develop and maintain statistical reports with analysis for management and auditing purposes.</li><li>
Serve as an escalation point for Technology Support staff on more complex identity and access related issues.</li><li>
Cross-train with appropriate IT department members to serve as backup, as needed.</li><li>
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.</li></ul><div>
Ancillary Duties:</div><div>
Provide assistance wherever necessary to help the Information Technology Department and the bank in achieving their annual goals.</div> 
<div></div>
Qualifications:
<div>
Education, Training and Requirements:</div><ul><li>
Associate/Bachelors Degree in Computer Science, Information Systems, or related field or equivalent experience.</li><li>
All applicants must be 18 years of age or older.</li></ul><div></div><div> 
Skills:</div><ul><li>
Proficient reading, writing and analytical skills. Excellent interpersonal and communication skills. Advance knowledge of provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, Exchange and financial services industry applications. Must be able to thoroughly document processes and work performed.</li></ul><div></div><div> 
Experience:</div><ul><li>
At least 3 years experience in Information Technology in a banking or financial environment part of which should include application administration duties.</li></ul> 
<div></div>
Min: USD $60,500.00/Yr. Max: USD $88,000.00/Yr. Other Job Information:
<div>
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision &amp; Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!</div><div> 
Physical Requirements:</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.</div><div> 
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. 
 
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.</div></div>

Information Technology Systems Analyst

Butte County, CA

<div><div><div><h2 class="jobSectionHeader">Summary</h2></div> 
<div> 
The Butte County Department of Public Health is seeking a skilled and detail-oriented Geographic Information Systems (GIS) Analyst to join their team. In this role, you will work across five divisions with the opportunity to contribute meaningful insights, improve data-driven workflows, and support impactful projects.
The ideal candidate will possess knowledge of quality assurance policies and principles with a strong understanding of confidentiality practices. will develop, manage, and analyze spatial data to support planning, operations, and organizational decision-making. 
This recruitment is for Level I and Level II. 
The salary rage for level I is $2,041.60 - $2,736.00 biweekly ($25.52 -$34.20 per hour). 
The salary range for level II is $2,256.00 - $3,023.20 biweekly ($28.20 - $37.79 per hour). 
THIS IS A TERM POSITION SET TO END December 31, 2027. The need for a term position can expire at any time between appointment date and end date. For terms and conditions concerning the appointment of a Term employee, see Section 6.13j (Download PDF reader) of the Butte County Personnel Rules.
The current vacancy is with The Department of Public Health
The eligibility list created from this recruitment may be used to fill any current or future vacancies in ANY Butte County Department. 
FLSA Level I: Non Exempt
FLSA Level II : Exempt
DEFINITION 
Under general supervision (GIS Analyst I) or direction (GIS Analyst II), develops, implements, tests, documents, and maintains databases and applications to support the assigned division, program, or Department&rsquo;s Geographic Information System (GIS) software applications and database; develops custom database and web applications; serves as a liaison, provides training and technical support to County staff and outside agencies; stays informed of new technology; provides recommendations, support, and assistance to management staff; and performs related duties as assigned. 
 
SUPERVISION RECEIVED AND EXERCISED 
Receives general supervision (GIS Analyst I) or direction (GIS Analyst II) from assigned supervisory or management personnel. Exercises no direct supervision over staff. 
 
CLASS CHARACTERISTICS 
 
Geographic Information Systems Analyst I: This is the entry-level classification in the Geographic Information Systems Analyst series. Initially under close supervision, incumbents learn and perform routine professional duties in support of GIS systems and department user needs. As experience is gained, assignments become more varied and complex; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Geographic Information Systems Analyst II but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. 
 
Geographic Information Systems Analyst II: This is the journey-level classification in the Geographic Information Systems Analyst series. Positions at this level are distinguished from the Geographic Information Systems Analyst I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. 
 
Positions in the Geographic Information Systems Analyst class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.</div>
<div><h2 class="jobSectionHeader">Essential Job Functions</h2></div>
<div>Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. 
Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions. 
<ul><li>
Analyzes, evaluates, and consults with other County departments, divisions, and/or programmatic areas regarding GIS system software needs and requirements, including identifying, designing, and developing system software and web applications to allow staff across multiple departments to work more efficiently.</li><li>
Plans, coordinates, installs, implements, tests, and maintains databases and applications of the assigned departmental, divisional, and/or programmatic area GIS software system; integrates system data and functionality with other specialized applications.</li><li>
Provides assistance and technical support on GIS software and other related systems; monitors system utilization and recommends appropriate revisions to processes and procedures.</li><li>
Serves as liaison for the assigned department, division, and/or programmatic area and represents the County in inter-agency coordination activities related to the software system; serves as a liaison with contract service organizations to identify and resolve programming and other operational problems.</li><li>
Develops documentation and quality control procedures, standards, and metadata related to the assigned GIS system.</li><li>
Provides graphic support to assigned County departments, leads projects by gathering, analyzing, and integrating spatial data to create a variety of maps, exhibits, and other graphic materials.</li><li>
Leads and participates in internal and interagency technical work groups as a technical expert.</li><li>
Performs advanced database queries and reports using Structured Query Language (SQL).</li><li>
Monitors changes in GIS software technology and applications, recommends improvements and upgrades, and implements changes after approval; learns new systems and programs as dictated by future technological advancements and County needs.</li><li>
Directs departmental, divisional, and/or programmatic research activities to identify, acquire, and integrate data from other agencies and organizations into the County&rsquo;s data library; maintains and updates the County&rsquo;s information catalogue; creates and maintains government-compliant metadata; and develops procedures to share appropriate data.</li><li>
Contributes to the overall quality of the department&rsquo;s service by developing, reviewing and implementing policies and procedures to meet legal requirements and County needs.</li><li>
Prepares a variety of written correspondence, reports, procedures, and other materials.</li><li>
Maintains accurate records and files related to the software function.</li><li>
Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments pertinent to software and the County or assigned department, division, or programmatic area.</li><li>
Performs related duties as assigned.</li></ul></div>
<div><h2 class="jobSectionHeader">Minimum Qualifications</h2></div>
<div>Knowledge of: 
<ul><li>
Modern procedures, principles, and commands related to GIS software system database design, analysis, and programming.</li><li>
GIS concepts and analytical techniques, including computerized mapping and digital data conversion, manipulation, and analysis.</li><li>
Technology, hardware and software, and current applications related to GIS software programs, including systems programming, database management, mapping and report generation, and desktop publishing systems.</li><li>
Operational characteristics and quality control of a diverse range of GIS systems and tools.</li><li>
Data management theory, principles, and practices and their application to GIS services and programs.</li><li>
Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions.</li><li>
General equipment, operations, and terminology related to GIS information systems and standard symbolic programming languages.</li><li>
Basic computer programming to generate tools or scripts to automate repetitive tasks.</li><li>
Cartography concepts.</li><li>
Principles of mathematics and statistics and their application to GIS support work.</li><li>
Database design and integration for use with GIS software.</li><li>
Methods and techniques used in spatial analysis and ecological modeling.</li><li>
Applicable federal, state, and local laws, codes, and ordinances relevant to the area(s) of responsibility.</li><li>
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.</li><li>
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.</li><li>
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.</li></ul>
Ability To: 
<ul><li>
Understand, evaluate, and translate the needs of GIS users into system requirements.</li><li>
Plan, coordinate, and implement a broad-based GIS software program that includes effective database development, management, accessibility, and systems integration.</li><li>
Identify, evaluate, and solve GIS programming problems; design and implement new or revised systems and procedures for the automation of information processing.</li><li>
Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions.</li><li>
Write code and programs using symbolic program language to produce automated systems instructions; read, interpret, and apply information from complex technical publications, manuals, and other documents.</li><li>
Develop GIS system documentation and informational materials and train users in applications.</li><li>
Research, analyze, and evaluate new service delivery methods, procedures, and techniques.</li><li>
Assess user needs and recommend appropriate hardware, software, and systems to meet these needs.</li><li>
Perform modeling, mapping, database maintenance, and other professional-level tasks.</li><li>
Make accurate arithmetic and statistical computations.</li><li>
Learn and understand the organization and operation of the County and of outside agencies as necessary to assume assigned responsibilities.</li><li>
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures and standards relevant to work performed.</li><li>
Effectively represent the department and the County in meetings with governmental agencies; community groups; various business, professional and regulatory organizations; and in meetings with individuals.</li><li>
Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines</li><li>
Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.</li><li>
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.</li><li>
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.</li></ul> 

Education and Experience: 
Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be: 
 
Bachelor&rsquo;s degree from an accredited college or university with major coursework in earth sciences, GIS, computer science, geography, or a related field; and 
 
Geographic Information Systems Analyst I: One (1) year of experience working in the design, development, and implementation of GIS. 
 
Geographic Information Systems Analyst II: Three (3) years of increasingly responsible experience working in the design, development, and implementation of GIS at a level equivalent to Geographic Information Systems Analyst I. 
 
Certifications and Licenses: 
<ul><li>
Must possess a valid US driver&rsquo;s license upon date of application. Must obtain California driver&rsquo;s license following hire date per California DMV regulations.</li></ul></div> 

<div><h2 class="jobSectionHeader">Environmental Factors and Conditions/Physical Requirements</h2></div>
<div>PHYSICAL DEMANDS 
<ul><li>
Mobility to work in a standard office setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 10 pounds.</li><li>
Vision to read printed materials and a computer screen.</li><li>
Hearing and speech to communicate in person and over the telephone.</li><li>
Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment.</li></ul>
 
WORKING CONDITIONS 
<ul><li>
Office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.</li><li>
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.</li></ul>
 
EQUIPMENT AND TOOLS UTILIZED 
<ul><li>
Equipment utilized includes personal computer, fax machine, and standard office equipment.</li></ul>
 
Disaster Service Worker 
All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.</div></div></div>

Geographic Information Systems (GIS) Analyst I/II

Singing River Health System

<div>Information Systems Applications Analyst/Trainer I - Epic Inpatient Team 
Pascagoula Hospital | Full-Time | Monday - Friday 8AM -4:30PM CST Occasional weekend and holiday as needed On call required |
 
2809 Denny Avenue 
Pascagoula, Mississippi 
United States 
 
 
Position Overview: 
The Application Analyst I achieves knowledge of each appropriate application and serves as a bridge between vendors, end users and team members. The Analyst I conducts regular day-to-day communication with internal teams, application vendors, clinical and business representatives, as well as subject matter experts to tailor the different system(s) to fit the organization's needs. He/She assists in performing analysis of workflows, data collection, report details, and other technical issues associated with the use of different applications as needed. The Analyst I is a support contact and works with other members of the team in coordinating efforts and status updates with end users and operational stake holders.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. 
Education: 
High school diploma or equivalent required. Bachelor&rsquo;s Degree in computer science, mathematics, clinically related field or experience may be considered. 
 
License: 
As appropriate for the Team the Analyst I will be hired into. Not limited to Nursing, Respiratory Therapy, Radiology, Coding, etc. 
 
Certifications: 
Current certification in Epic applications required in the first 90 days of employment. Must maintain Epic certification(s) including the completion of required training to maintain certification.
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training. 
 
Experience: 
A minimum of one (1) year experience in developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, to include hospitals and/or clinic settings. Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor preferred. Assisted with project management or project execution experience on small projects preferred. 
 
Reports to: 
Manager Information System Revenue Cycle &amp; Ambulatory or Manager of Clinical Applications 
 
Supervises: 
N/A 
 
Physical Demands: 
Work is moderately sedentary: involves sitting with regular requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves using repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as computer keyboard, copier, and 10-key.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work flexible hours. Work requires participation in a rotating on-call schedule with other members of the Epic team. 
 
Mental Demands: 
Must have knowledge of applicable operations for which the position requires.
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate communication/speaking/enunciation skills to receive and give information in person and by telephone. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Must demonstrate the ability to learn and adapt quickly in a fast paced environment and have the ability to work independently. Work requires a combination of intermediate to complex analytical, clinical, financial and administrative abilities. 
 
Special Demands: 
Must demonstrate an understanding of workflows in order to design and execute software solutions that solve business or clinical problems. Must have basic to intermediate knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word, Excel, Access, PowerPoint, Visio).
Out of state travel for education purposes required. May require traveling throughout the SRHS service area - with the employee providing his/her own transportation.</div>

Information Systems Applications Analyst/Trainer I - Epic Inpatient Team

<div>Information Systems Applications Analyst/Trainer I - Epic ASAP/Hospice Team 
Pascagoula Hospital | Full-Time | Monday - Friday 8AM -4:30PM CST Occasional weekend and holiday as needed On call required |
 
2809 Denny Avenue 
Pascagoula, Mississippi 
United States 
 
 
Position Overview: 
The Application Analyst I achieves knowledge of each appropriate application and serves as a bridge between vendors, end users and team members. The Analyst I conducts regular day-to-day communication with internal teams, application vendors, clinical and business representatives, as well as subject matter experts to tailor the different system(s) to fit the organization's needs. He/She assists in performing analysis of workflows, data collection, report details, and other technical issues associated with the use of different applications as needed. The Analyst I is a support contact and works with other members of the team in coordinating efforts and status updates with end users and operational stake holders.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. 
Education: 
High school diploma or equivalent required. Bachelor&rsquo;s Degree in computer science, mathematics, clinically related field or experience may be considered. 
 
License: 
As appropriate for the Team the Analyst I will be hired into. Not limited to Nursing, Respiratory Therapy, Radiology, Coding, etc. 
 
Certifications: 
Current certification in Epic applications required in the first 90 days of employment. Must maintain Epic certification(s) including the completion of required training to maintain certification.
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training. 
 
Experience: 
A minimum of one (1) year experience in developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, to include hospitals and/or clinic settings. Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor preferred. Assisted with project management or project execution experience on small projects preferred. 
 
Reports to: 
Manager Information System Revenue Cycle &amp; Ambulatory or Manager of Clinical Applications 
 
Supervises: 
N/A 
 
Physical Demands: 
Work is moderately sedentary: involves sitting with regular requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves using repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as computer keyboard, copier, and 10-key.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work flexible hours. Work requires participation in a rotating on-call schedule with other members of the Epic team. 
 
Mental Demands: 
Must have knowledge of applicable operations for which the position requires.
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate communication/speaking/enunciation skills to receive and give information in person and by telephone. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Must demonstrate the ability to learn and adapt quickly in a fast paced environment and have the ability to work independently. Work requires a combination of intermediate to complex analytical, clinical, financial and administrative abilities. 
 
Special Demands: 
Must demonstrate an understanding of workflows in order to design and execute software solutions that solve business or clinical problems. Must have basic to intermediate knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word, Excel, Access, PowerPoint, Visio).
Out of state travel for education purposes required. May require traveling throughout the SRHS service area - with the employee providing his/her own transportation.</div>

Information Systems Applications Analyst/Trainer I - Epic ASAP/Hospice Team

Prime Power Corp

We are seeking a detail-oriented MIS Analyst with hands-on experience in CRM systems, particularly Zoho CRM, to manage data reporting, system administration, and performance analysis. The ideal candidate will be responsible for creating insightful dashboards, ensuring data accuracy, optimizing CRM usage across departments, and supporting management with business intelligence for strategic decisions.Key Responsibilities:<ul><li>Data Management &amp; Reporting</li><li>CRM (Zoho) Administration</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;18,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

MIS Analyst

Hill Country Community Clinic

<div>Hill Country Community Clinic
Job Description
Position: EHR Support Analyst
Location: Redding, CA (On-site preferred) 
Employment Type: Full-Time 
Salary Range: $60,000 &ndash; $70,000 annually (DOE) 
Reports to: Director of Health Information Systems
Summary
The EHR (Electronic Health Record) Support Analyst will support, optimize, and report from our AthenaPractice (Centricity) electronic health record system. This role combines EHR support, SQL-based reporting, and data visualization (Power BI or Tableau) to strengthen clinic operations and improve patient-care workflows.
The HER Support Analyst will work closely with clinical, billing, and IT teams to manage upgrades, troubleshoot user issues, and build dashboards that enhance patient care through data integrity, streamlined processes, and system reliability.
Key Responsibilities<ul><li>
Configure, test, and maintain the EHR and related integrations.</li><li>
Analyze and optimize clinical and operational workflows for efficiency and data integrity.</li><li>
Develop and maintain SQL queries to extract, validate, and analyze EHR data.</li><li>
Build reports and dashboards in Power BI for leadership and clinical teams.</li><li>
Support EHR version updates including user acceptance testing and go-live validation.</li><li>
Manage user permissions, security, and HIPAA compliance.</li><li>
Provide Tier-2 support and coordinate with vendors (AllianceChicago, Visualutions, InDxLogic, etc.).</li><li>
Train staff and document workflows to promote consistent data use and quality.</li><li>
Assist in implementation of EPIC.</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in computer science, Public Health, or related field &mdash; or equivalent experience.</li><li>
3+ years of experience working with an EHR system (AthenaPractice, Epic, NextGen, eClinicalWorks, etc.).</li><li>
Strong SQL skills for report building and data analysis.</li><li>
Familiarity with Power BI, Tableau, or SSRS.</li><li>
Understanding of HIPAA and healthcare data standards.</li><li>
Excellent communication and troubleshooting skills.</li></ul>
Preferred Qualifications<ul><li>
Experience with AthenaPractice (Centricity) or other FQHC-level EHRs.</li><li>
Experience developing BI dashboards connected to SQL Server data sources.</li><li>
Previous work in a clinic, hospital, or FQHC setting.</li></ul>
Why Join Hill Country<ul><li>
Mission-driven work improving access to care in rural Northern California.</li><li>
Competitive pay and comprehensive benefits.</li><li>
403(b) retirement plan.</li><li>
Paid time off, holidays, and professional-development opportunities.</li><li>
Collaborative environment where technology directly supports patient care.</li></ul></div>

EHR Support Analyst - On Site

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2>
Job overview and responsibilities
This Product Analyst role is within the Passenger Service System Application Development area of United&rsquo;s Digital Technology Team. This role will focus on modern database creation for customer reservations and fulfillment of requested products and services. 
In the analyst role, you will be responsible for performing detailed requirements analysis, documenting processes, crafting user stories, triaging issues, facilitating meetings, analyzing data and/or supporting functional/user acceptance testing. To succeed in this role, you should be familiar with Agile scrum software development methodologies, have a natural analytical way of thinking/problem solving and be able to explain difficult concepts to both technical and non-technical users.<ul><li>
Works on one or more moderate to complex projects and manages projects of a wide scope</li><li>
Requires moderate guidance to manage work and time</li><li>
Create detailed workflow models and process maps based on input from multiple sources</li><li>
Breaks down Features into functional end user focused user stories that are clearly documented, communicated and maintained with the solution and associated analysis</li><li>
Interacts daily with agile team members including Architecture, Development, Quality Assurance (QA), Scrum Master and Project Manager</li><li>
Reviews and validate QA test plans; support the QA team during test execution</li></ul>
Qualifications
What&rsquo;s needed to succeed (Minimum Qualifications):<ul><li>
Bachelor's degree</li><li>
Computer Science, Information Systems or Business Administration or similar</li><li>
3+ years of IT and/or business experience, or any equivalent combination of experience, education, and/or training</li><li>
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably with the audience in mind.</li><li>
Integrity and Trust - Involves being widely trusted, being seen as a direct, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn&rsquo;t misrepresent him/herself for personal gain</li><li>
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions and knowledge transfer</li><li>
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments and industry practices</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li></ul>
Reliable, punctual attendance is an essential function of the position<h2 class="jobSectionHeader">
Qualifications</h2>
What will help you propel from the pack (Preferred Qualifications): 
<ul><li>
Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind.</li><li>
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done</li><li>
Partners with the Business and Operations - Acts as valued partner to the business and airport operations and has proven success in developing relationships with similar stakeholders.</li><li>
Active listening skills. Ability to align parties and next steps before acting.</li><li>
Data Driven &ndash; Willingness to gather and understand data across platforms and tools before making judgments and acting.</li><li>
Task Management - Delivers quality work on time, translates planning into action by following established procedures. Proactively monitors task status to anticipate and address barriers, resolves or escalates any problems that arise.</li><li>
Experience with platforms that support Agile product development and collaboration (e.g., Azure DevOps, Jira, Confluence, Lucid).</li><li>
Experience using AI tools (e.g., generative AI, automation platforms) to accelerate product development, and streamline analysis or documentation.</li><li>
Previous experience leading, and representing a Product team, in Grooming/Refinement sessions.</li></ul></div>

Analyst - Information Technology

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